Take yearly service maintenance in April paid 600 bucks for oil change etc but after 7 months and driving around 8000 kilometers, both service light and engine light on. Regular oil change should normally let people driving mileage up to 12000 kilometers and also oil leaking drips found at my driveway due to their improper close up of plug but they did not recognize their mistake. Making appointment with service inspection to know what is going on. They only answered the customer there is some leaking and I need to pay again for another oil change which definitely not acceptable. Turn to Canadian Tire or Walmart d only 100 bucks to do oil change. Not recommend to do any oil change or service in this place. Wasting time and money but you received low and bad service experience. Not coming back to this place!
Thank you for the best experience BMW and Bozena! Bozena, you represent BMW perfectly, the most professional, genuine and beautiful person inside and out. My partner and I have always loved BMW’s but you’ve taken that love to a whole new level. We’ve never had such a great experience, from when we walked in to when we finalized our dream car, you were the best help every step of the way. We will most definitely be back and are already looking forward to seeing you again!
Great dealership to work with. Go see Bozena Zag for anything you need there. She was very professional and made the experience much smoother.
As an out of town buyer, Bozena went above and beyond to provide me with all the specific and fine details for my new purchases. She made herself available 24x7 and got me into my new car. Appreciate the commitment to me as a new customer
Just purchased a 2017 328D with Bozena the sales rep. Very professional, courteous and amazing to deal with from the start to driving out the door. One of the best car buying experiences ever. Highly recommend this dealership and sales person!
We've just purchased a X3 here. Perry, Bill and the rest of the team were great. The customer service was impeccable as every little detail was explained to us. Definitely highly recommend.
Purchased a vintage vehicle from Overseas Motors and they sure pulled a fast one on me, they sold me a car that was unfit for the road - they passed a safety inspection on a car that should not have passed a safety - we very nearly killed ourselves the first time we drove it. Since that first drive the car has been in the garage - this was April of 2021 and is still in the garage being repaired. We tried to work with Overseas Motors to amicably rectify the situation only to be told to buzz off. We had to involve OMVIC to get results. Our advice is to go elsewhere as it will save you your money, time and aggravation.
Their customer service is great!! My 2013 BMW was overheating due to a faulty water pump so I went to dealership to have it fixed (only issue in last 8years - in case people question BMW’s quality. very reliable compared to other OEMs). I was offered a loaner even when my car was out of warranty. I can say that you have earned a loyal customer. You will have my business for my next BMW upgrade.
⭐️ ⭐️⭐️⭐️⭐️
Took this beauty home. Anthony was great, good communications and kept us in the loop as the vehcile was delivered from Germany etc
We purchased an used BMW X3 M40i at this dealership. From start to end, the whole experience at this dealership was fantastic. Very much laid back and relaxed experience. The salesperson Perry explained every small detail in the car from the time we started to check the car through a video call and till final handover of the car. He is thorough in what he does and very patient in explaining all the details. Bill, who did the paper work and executed the final sale was very detailed oriented and took a lot of time to explain each and every detail.
Overall I would rate our experience as "Excellent". I would definitely go back to buy another car and would recommend to others.
It has been a month now that I have owned my 2021 BMW and I am loving it! Highly recommend Perry Phetvongkham who was very professional and patient in responding to all of my questions and walking me through the technical features on the car when I picked it up. He was quick to respond to a question I sent him via text message a few weeks after having the car which was greatly appreciated.
Wonderful experience at the dealership. Perry & Bill are awesome. Recommend everyone to go to Perry for their BMW needs.
Purchased my new x4 and best decision I mad. Thanks to perry and Bill of bmw overseas motors bmw. Two amazing people with big passion to any customer very informative and willing to work with new customer 😀 100% satisfaction guaranteed even introduced me to everyone in the bmw family 👪 thank you for the amazing experience perry and Bill
We recently purchased a used car from Overseas Motors, Perry was a pleasure to deal with. There were a few items on the vehicle that needed to be addressed at the Audi dealership after the vehicle was sold and Perry's after-sale customer service was second to none. He went above and beyond, was quick to respond, coordinated loaner vehicles as needed and provided updates on the vehicle repair status. We would recommend dealing with Perry.
Best staff ever ..Bill and Perry were excellent ..they gave me the best customer service I have experienced..Get a car here you won't regret it
Got my bmw from overseas motors windsor. Great experience in sales and especially excellent experience in service. The service manager aamir really values his customers. Keep up the great work.
EDIT: Aamir is no longer the service manager and ever since he left the service quality has taken a nose dive. Do not recommend the service dept. The only person i found helpful is brad at the parts dept else i wouldn't bother going to this dealership.
Legitimately the biggest crooks in the industry. Owning businesses my WHOLE LIFE, I can honestly say I've NEVER charged ANYONE for something we COULD NOT FIX. An absolute joke, and they throw a young minimum-wager to deal with this nonsense. I can say, with absolute certainty, I will NEVER deal with them again. And... will tell EVERY PERSON I know about my experience with them was! Enjoy your money, crooks
We purchased our first BMW, a 2017 540 xdrive from overseas. Overseas is definitely a 6 star!!! Thanks to Perry and Bill for the friendly customer service and being there for all our needs. We may be back in June for an SUV. Thanks again. MrBimmer67. 😉
We can’t say enough about our experience with Overseas Motors BMW. Perry Phetvongkham was wonderful throughout the whole process. He really provided a superior experience from the moment we walked through the door of the dealership last Monday. Bill Matchett was a pleasure to deal with as well. We purchased a 2017 540i. They gave us a fair deal on our trade in. Both Perry and Bill introduced us to everyone, worked hard to answer all of our questions, made sure the car was flawless when we came in to pick it up, and made us feel like we were joining a select club. Perry patiently walked us through all the gadgets and technology.
Perry and Bill looked just as excited for us as we felt today when we drove off in our “new to us” car. Best experience we have ever had buying a car. We give them two thumbs up!
Laura and Steve Hasulo
Terrible Service.
Vehicle came back to me washed, was quite suspicious about it. After doing a walk around next day noticed that there a huge brown stain on the front bumper and Left Fender. They spilled a fluid and tried covering it up. Luckily i was able to get it polished elsewhere and not have to get it completely painted. Bolts and Screws were also not tightened inside the vehicle. Had to have a facility elsewhere do that as well. Not sure why they refer to their technicians and themselves as "professional". Worst service i have ever experienced anywhere in my life. Need some serious changes.
Excellent sales staff at Land Rover. Andrea is excellent at reaching out and responding to any questions
I want to thank Perry Phetvongkham for the great experience I had at Overseas Motors. He went above and beyond showing me professionalism and kindness during my first experience making a deal on my own. I’m the proud owner of a beautiful X3 SUV thanks to Perry! Much appreciated!
Purchased a brand new mini this year. The process was very personal and made to be as stress free as possible. I was working with Perry as my sales representative, and he was very catering and helpful with all my questions. I had a great experience and always felt like safety was a priority during this pandemic
Hello! I have a great experience with Overseas Motors BMW! Perry and Bill give me a huge help to get my dream come true, and i’m now a proud owner a beautiful car! Thank you guys!!!
Just bought an X3 and had the pleasure of getting to know Perry, the sales representative. He was very kind, knowledgeable and helpful. Even now that we have our vehicle, he is just a call or text away if we need anything or have any questions. I had a great experience with Overseas Motors BMW.
So this review comes from someone that has purchased 12 cars sight unseen over the past decade and a bit and had them shipped from all over the US and Germany to Calgary, AB. I have realistic expectations and understand that a used car is never perfect.
At the end of September 2020, I purchased a 2017 BMW X5 35d with ~90,000 km. When I initially called this dealer, I was left with an uneasy feeling by the next day having never received a call back after speaking with someone that assigned leads. Regardless, I called again and spoke with a younger guy that was personable, super friendly, easy to talk to and eager to help but was then informed by him that he could not assist as I had been assigned to Moe (the girl that assigned me, called and apologized profusely when she found out that he hadn't bothered calling me ).
Moe not only consistently over-promised and under-delivered (told me initially I could get $2,000 off the asking price no problem, that everything would be perfect with the car passing inspection, etc.). The one positive thing I will say however is that he did provide me with requested documentation such as a CarFax and history on the vehicle which I sincerely appreciated as it was a significant purchase.
In the interest of brevity, and character limitations, the following other issues were extremely disappointing:
- Rear seat was not clean and sticky (to the point where my kids didn't feel comfortable sitting in it at the depot where we picked it up). Next to the driver’s seat there was an almost-full package of cigarettes, the vehicle smelled like smoke, coffee stains on multiple surfaces and any gloss trim had at least some guck on it somewhere.
- The dealer was kind enough to mount new tires as well as rear brakes (included fluid flush) and complete an oil change however I mentioned it several times that the fuel filter should be included in with the oil change as this is a service item that is important on diesel vehicles, especially since it did not appear to have ever been done. It was verified in Calgary during the course of the out-of-province inspection that it appeared to have been the original filter (they are due every second or third oil change) so I was left with an unexpected extra cost upon arrival that I thought had been addressed at time of purchase.
- Check engine light was on (CEL/MIL) that was and is, an intermittent issue going forward (EGR exhaust gas temperature sensor as it now turns out).
- The cost of a second key was split with the dealer upon purchase however they only sent half the key and told me that the other part was an additional $180 and thus was not included.
- Deceptive sales practices. Overseas Motors/Moe initially wanted to add etching at a cost of $399 (I wasn't made aware of this until I saw the final invoice prior to full payment - a $3,000 deposit had been made via credit card). As soon as I noticed this, I called and told them this was not agreed to. Moe said he would take it off the invoice. Fast forward a few weeks later when I get my mailed documents (I had to request them twice), the final invoice shows an administration fee of $200 and an etching fee of $399! This contradicts the bill of sale which shows an administration fee of $599. Which one is it?!
- Lastly, this dealer was the only one I provided my credit card information to over the phone (it was a fairly new card) but suddenly within 3 weeks of making a deposit, I had 3 charges on my card one of which was in Mississauga for $1,107.94 at KAR Auto Parts. Odd timing.
in summary, I brought this all to the attention of Bill Matchett, the Business Manager at the dealership on November 9, 2020 in the form of an email. His immediate response was apologetic in nature and that he would bring it to the attention of the GM and get back to me. I am still waiting and it is now November 26th.
Needless to say, my personal experience at Pfaff BMW with Chris Battaglia (highly recommended by the way!!!) several years ago was a million times better when I purchased my used M3 with similar mileage.
one of my favourite experiences when dealing with overseas bmw sales. great vibes and energy. super respectful staff.
I brought 7 series from here.wow all staffs r super nice n professional.thanks to rafiauto group.
An absolutely beautiful, professional dealership. Lots of variety, great staff, clean, great prices.
If your looking for the BMW dealership experience it doesnt happen here, I came for service a few times and were their mechanics are honestly very good their other staff is just lacking. They will not give loaners for service or warranty repairs unless you bought the car from them, this is unheard of in the BMW world. Their management is sub-par. They dont return calls, their answering system usually puts you through to a VM instead of a person, they always have new service advisors, and the managament staff make you feel unwelcome. Its hard to book appointments for service and if you do get an appointment and your there just browsing, the management will make you feel very unwelcome. Many of the car in the showroom also aren't new or even BMW's which is also very odd.
If your looking for the BMW dealership experience it doesnt happen here, I came for service a few times and were their mechanics are honestly very good their other staff is just lacking. They will not give loaners for service or warranty repairs unless you bought the car from them, this is unheard of in the BMW world. Their management is sub-par. They dont return calls, their answering system usually puts you through to a VM instead of a person, they always have new service advisors, and the managament staff make you feel unwelcome. Its hard to book appointments for service and if you do get an appointment and your there just browsing, the management will make you feel very unwelcome. Many of the car in the showroom also aren't new or even BMW's which is also very odd.
These guys take service to a new level! Exceptional! Bill Matchett, Anthony Khoury and Greg Gill took a terrible situation (I wrote off my previous vehicle this morning) and turned it right around by dealing with the insurance, getting me a rental to financing and everything else in between! They explained the entire process and made a big decision into a no brainer! I think the world of these guys and would recommend them to anyone looking for a new ride. If there was a 10 star, I’d give it to this dealership.
Fadi was incredible throughout the process. I bought a car without seeing it until it was delivered. Fadi made me feel very confident in my purchase and the entire experience was 5 stars!
Today is the day when I decided to sell my lovely car and say goodbye to BMW forever.
Because of the worst service department, lying and irresponsibility for the mistakes that it made badly damaged to my car that it made me pay a lot also, They made me feel bad and I can never trust them.
Thank you to Fadi and Bill for making my first experience with Overseas BMW amazing.
By far the worst service department I have had to deal with. They fixed my 2013 BMW in August and they had forgotten to screw causing the car to empty oil on the side of the highway damaging the engine. They refused to take responsibility at first but they ended up re-doing the repair as it was their fault. Then again the car was leaking oil on the same day and they claimed it was "normal" and didn't accept the car till it had massive oil lost from the same repair site. The original repair was supposed to take 2 days but due to their incompetencies that car has spent over 1.5 weeks in their shop and they refused to provide a loaner. Again, after two months car had the same issue and was returned for repair just because the repair was on warrant. Although, we are going through all these troubles and discomfort because of their mistakes, they declined to provided a loaner simply as they say "car was not purchased from them" which is a shame and new low in customer service.
There was some disorganization with my car and miscommunication about the details of the car and the deal but they did their best to make up for it. They bought us lunch and went the extra mile to make us feel comfortable after a long drive from Toronto, and I ultimately got the car I wanted with a good warranty and price.
I would definitely tell the Indian community, buy your cars elsewhere.!
Worst customer service I've experienced. Been to many other agencies and this is by far the worst. I wish I could give it 0 stars. Sales person was/ is awful. I will be driving to another town to visit BMW.
The absolute worst BMW dealership I have been to. If your looking for a BMW go to Toronto don’t bother with Windsor. Their service department is the worst I’ve seen in owning BMWs for the last 20 years.
GO SEE ANTHONY!!!
Fabulous service at this place. Anthony goes above and beyond to find you the perfect car and to make sure that you're happy. He has patience and will do his best to get you the best possible deal.
Highly recommend.
Overseas BMW went above and beyond when a massive pothole flat tire stranded us on the side of the highway in the USA on Superbowl Sunday. Coordinating with BMW roadside assistance a cross-border tow was arranged to Overseas BMW who despite being closed on a Sunday had someone meet us at the dealer to accept our vehicle and give us an amazing loaner. Thank you for the great service!
Not clear to me why after more than a year of trying to have my email address removed from a mass mailing list it still isn’t done. Have “unsubscribed” electronically every time an ad arrived and sent several emails by direct reply but the notes keep coming. I originally sent an enquiry via Auto Trader which is how they have my email. Didn’t purchase anything from the dealer. Please leave me alone!!!
Had the worst first experience and I am not sure how are the employees here can continue with their incompetency at this job!!! Read other reviews and you'll know the adviser WESLEY at BMW has a HUGE attitude problem. If he worked for me, I would probably lose all my customers. Bought a 2012 X5 6 months ago and had a check engine light on last week, so called BMW to get INFORMATION. I CALLED AHEAD TO MAKE SURE I'M PREPARED. I called and spoke to someone, don't know his name, not Wesley btw and I was told, the diagnostic is covered. This is something I specifically asked and he put me on hold for 15 minutes and came back and said, YES, it's covered. just bring your car in. So the week after, today I take time off from work and took the car there only to find out that the diagnostic is not covered, which I suspected earlier and that's why reconfirmed before coming and it would have been still fine if the adviser, WESLEY was not SO unhelpful and rude and unwilling to even listen to me or at least TRY to help! Without trying to understand what I'm saying or asking, he kept talking over me and kept saying this is not covered. When I asked why I was told otherwise when I called ahead of time, his reply, "WELL NOW I'M TELLING YOU, NOW YOU KNOW". No apology! This is probably the most disgusting customer service experience I ever had at a renowned dealership like this. Being covered is not an issue, but providing wrong information and wasting my time is absolutely not acceptable!!! And in addition to that, giving me attitude just made me never want to go back here. And I will surely be telling all my friends and colleagues about this experience and warn them not to go there.
good service. i come here to change my winter tires and every season i come here price is different. i came to change my winter tire few days back and guy told me more price than i paid few months back when they put back summer tires. i showed him this is how much i paid and he said " ok i will do the same price then" so make sure you keep the record of the price you pay because it might be different next time.
Super clean and great staff they get you what you need and I recommend everyone to check it out
Their salesman are smug.
Excellent service and customer service. Very happy with it.
Terrible place ever!!! I wanna did oil change in the dealership because I trust them, but mechanics put the wrong fluid into my car engine. It took 2 weeks to clean engine and reset computor. Then, I found issues of transmission and windows system. I left my car back to dealership. They re still working on my car right now!!!
Terrible place. Stay away.
i was inwondsor Ontario for business and had an issue with my BMW , had the lights keep popping up and getting messages i had a very short time had to go back to Toronto next day and they didnt probide me any fast service were going to keep my car for all day. asked them for a loaner car wouldn't provide it to me, asked them if they can give me a call 5 min before they want to take my car in so i can bring it to them which i was 5 min away from them they saod no very unprofessional and horrible customer service.
for a brand like BMW this is really unprofessional.