I went into the Strickland's Brantford dealership to shop around for my next car. I had the pleasure of dealing with Roger Keen who helped me find the best price for what I was looking for. I wasn't treated like I was just another dollar sign. Customer service was outstanding. Thanks guys.
Just purchased my 2019 Buick Encore. 5 Stars does NOT justify the amazing experience my salesman Roger Keen had provided me with! He unquestionably made my experience at Stricklands very gratifying and beyond a 5 star rating. Roger was very knowledgeable, pleasant, professional, and patient, while willingly going out of his way to ensure I found what I was looking for. Roger even generously came in on his day off to assist me, which was a remarkable gesture you don’t see anywhere. Would 100% recommend Strickland’s and would definitely ask for Roger Keen, he will certainly exceed your expectations! Thank you so much for assisting me with my new car and making this experience one to never forget!
Bought a SUV here last week. Had a great experience. My sales person Alex was able to get me half off the snow tires balanced and installed for pick up date. Would definitely go back in the future.
Bought two vehicles from here over the years been driving them since. The service department is amazing and very helpful and generous they do their best and don't cut corners. There has been many times where they went out of their way and done extra to help me whenever I came into an issue or a problem with my Chevrolet.
Friendly smiles, quality service and they back up their word. Rare to find now a days
Absolutely best service from the sales Rep to the finance Dept. Very personable and professional team. Kudos to Alex for a smooth transaction. Thanks to you all!
- Erick M.
Bought my truck here last year. Excellent salesman, poor service department. 1. Tonneau cover poorly installed - rectified by dealer. 2. All Weather mats issue - rectified by dealer. 3. Front licence plate was not centred - rectified on my own. Wasted a lot of time with these issues.
I purchased a 2019 Jeep Compass and absolutely love it! After an original few issues the team at Stricklands was very accommodating and absolutely amazing with putting our deal together. Conrad was especially helpful and amazing to work with. Would definitely recommend this dealership!
The service side was terrible often late for appointments that we had set. Returned my camaro after one service appointment with the headliner totally unattached and cloth hanging down. Had to fight for a rental vehicle on multiple occasion despite the fact I had purchased a brand new car that had many issues (Transmission control module, misaligned heat shield, rattle in the dash, headliner ) . Recommend looking elsewhere to save yourself the hassles.
We were in and bought a Cruze hatchback today from Alex and we were his second sale at the dealership. He was awesome at answering all of our questions and working through a deal that was affordable for us.
I had a very good experience with reception, sales and business management staff. They were pleasant and knowledgeable. Even when I had to back out of the deal, my deposit was refunded immediately without any grief, and I was treated well by everyone I came in contact with.
10/10, the sales rep was names Chris ans he offered us amazing customer service. He worked with us to get us what we wanted while keeping within our budget. I would definitely recommend buying from this dealership. The experience was wonderful and I can honestly say I have never had as good experience car shopping over the years as I did with Stricklands.
Went in recently to look at a new Truck and the Salesman was completely disinterested in talking to us. We felt as if he assumed we couldn't afford a new truck. I've been driving Ford for 15 yrs and was looking at what Chevy had to offer....looks like another Ford for me. Perception is reality Stricklands 👍
Chris Samples, sales and Leigha Oakes, finance were the best teams to deal with. Courteous, professional and beyond helpful while we kept test driving and changing our minds from a car to pickup to finally making a decision on our beautiful Buick Envision. They were patient, provided sound advice and were never pushy as we experienced in the past with other car dealerships. They provided options to us outside of the norm and worked hard on our behalf to fit in our budgets. Great team and we would definitely recommend Stricklands in Brantford. They were even willing to bring in vehicles from Windsor and Stratford for us. Best dealership team ever and I hope the dealership recognizes them and keeps them around for years to come!!!
Big thanks to Matt and the Strickland's service team! Scotty's Refrigeration needed one of our trucks when it went down and they went above and beyond to get the part and have our tech. rolling again quickly. From purchases to service, we're taken care of and the communication is always there.
My son had his vehicle worked on at Strickland Brantford. Paid 500 plus for service. His vehicle did same thing as before he got it fixed there.
He called to see if he could get back in as they did the work. And was told we are bizzy. But we have your money already. Comeback in 11 days. I call that great customer service..
Definitely the best dealership experience ever. Really amazing, patient and friendly staff. Dealt with Greg. Amazing man. Always helpful and goes above and beyond. Definitely coming back again in the future.
My Husband and I worked with Greg Elliot and John our financial adviser. We were given exceptional service. Could not have asked for a better experience. We will be referring Strickland's!! If your looking for a new or used vehicle you have found the right place!
I came here to buy my very first car and I couldn't be happier with the service I'd recieved. I ended up with a Chevy Spark and it drives like a dream! Ali made sure I understood all of the warranties and Sonya made financing a super easy process. I didn't feel like I was being duped or pressured into anything, they gave me the information I needed to make the right choice for me. I really couldn't recommend Strickland's more!
Probably the best experience I've had purchasing a new truck, all the way from the sales staff (Conrad) to the personal in the service department(Emma)were friendly and personable, highly recommend this dealership.
Ashley Hoag was incredibly professional, knowledgeable and helpful! Ashley's "no pressure" approach is refreshing while her accommodating manner made it easy for me to view all options available. Ashley's post-purchase checkins also add to my positive feelings, reaffirming I made the right choice in terms of vehicle, dealership and above all, sales associate. Thank you Ashley!
This is a top notch dealership they always are so friendly in service Rick the manager does a great job leading his team
Tyler is such a great help! So honest and trustworthy. I would highly recommend anyone in the area looking to buy a GM vehicle go in and talk to either Ashley or Tyler. They were fantastic!
Bought myself a Buick Regal Preferred II Edition from Ashley and Tyler! This is the second car I had bought from Strickland's because my first experience with them made me want to come back. I really enjoyed the experience that Ashley brought to the table with her and got me into the car that totally suits me.
Bought my last vehicle here, and likely my next. Excellent service center. Ive only ever had 2 minor issues with service, and they rectified the issue without question and at no cost to me. Excellent management in the service center, definitely customer focused.
We purchased a Buick Encore for my wife to drive and had a very good experience with our salesman Kyle. I explained what we were looking for and how we like to be treated and he was accommodating and very pleasant to deal with. The entire experience was positive and we will return here first for our next vehicle purchase.
Great vehicle service depot, always reliable service with no shady behaviour or unnecessary up-selling. They are very upfront and honest and I am always satisfied with the result. I would recommend this place to anyone looking for certified service on their vehicle!
I was looking for a very specific truck and contacted Strickland's to inquire about one they had. Danielle Maher got back to me right away and although they didn't have exactly what I was looking for she worked diligently to help me search. As it turns out I did find what I was looking for elsewhere but I was somewhat disappointed that I couldn't have completed my sale with Strickland's. I'm sure that the purchasing experience would have been pleasant and trustworthy. Of all the places I contacted Strickland's had the customer focus.
Chris Babony is very knowledgeable and friendly. Great staff making the buying process easy and fun. Very pleased with every step.
I have bought two vehicles from Stricklands and both have been great experiences. I'll be buying my next Vette from them also.
No high pressure sales, but the sales people return calls promptly and find what you ask for. The service dept is also amazing. Easily more cost efficient and fast than most of the quicky lube places. Repairs are quick and neat and I have had many complimentary car washes here.
My family has always purchased vehicles from Strickland's Brantford. I recently purchased a vehicle from there and the service was exceptional, as always! Marc was very efficient and accommodating in filling out the paper work and arranging pickup of the vehicle. Thanks Marc, James, and Todd!
Shout out to Strickland"s for their friendly and knowledgeable sales staff and making the purchase a great experience. Emily Nelson and Alex Hunter are awesome and I would highly recommend them for anyone looking to purchase a vehicle new or used.
Great experience getting a used car from their dealership! Andrew was great in making everything work out wonderfully! Chris S. was also very helpful!
Great experience staff is very friendly.
Dani was amazing she helped me to find the right vehicle and helped me to not be so stressed out during the process.
Purchased a vehicle and picked it up May 2. On June 13 the vehicle experienced a mechanical failure, resulting in an accident. Vehicle is likely a total loss. Strickland won't even return my emails.
Don't do it. They'll charm you, they'll tell you they care. They'll bring out the manager who says "we care beyond the 30 days". But they don't. They don't even return an email.
Just don't.
Marc Gervais was wonderful to work with. Kept everything quick and concise. Called a few days after to check up and then sent a follow up email a week later to check up on how the car was doing. Loving the car I bought from here! Would highly recommend.
I have had no issues with the sales department as they handled everything perfect. On the other hand I have had nothing but issues with the service department.
I have had 4 oil changes done there. Of the 4 two resulted in oil from the workers being left to soak into my seat. In the after survey I mentioned it in both of them and nothing was done to resolve this issue.
Today I had went in for my fuel gauge not working correctly and with my truck still being under warranty it was covered. I was told that it could be fixed quick and done in the same night. Once I got there they said that they need it overnight which I could not do because of work. I asked for a rental and they said that there was none for me to use, I will just have to come back another time. I asked if there was anything that they could do to cover the half day vacation I used and gas for travelling from Woodstock and they said no. Overall I have had to deal with three issues after only going there 5 times.
Went to Strickland's to price some vehicles. I found a 2019 and fell in love. I went through the credit process and they tried my application with just me on it and one with a co signer. I told them I wasn't going to use the co signer tho. So a few days go by, we are trading information getting ready for me to buy this truck, then I received the call. "congratulations, you are the proud owner of a 2019" and the first question I asked "it's on my own correct? No co signer?" They agreed it was no co signer. So I go in the next day to finalize everything , then i headed home with hopes to pick the truck up the next day. Except upon getting home I got a call from Strickland's, they said "we've made a mistake, you need a cosigner.." even after I had asked and made sure. So I was devastated... I then went back in and applied for a lesser vehicle, which I was approved for. So I get told I can pick up at 6PM on Wednesday, THEN I get a call saying it won't be ready til Thursday at 6pm. So I go pick up the truck. Anyways I would be half in the air of recommending Strickland's. I was a first time car buyer and I had lots of questions , but they seemed kinda annoyed with my volume of questions. Just make sure you know what you want and stand firm on it with Strickland's.
Called Strickland's to obtain more information on a car there and got connected with Ali. Although I later on decided to lease another car as opposed to finance, Ali was transparent and helpful throughout the inquiry process. He even congratulated me after finding out I decided to move forward with something else. 5/5 for customer service.
Has since been resolved.
The sales people I was dealing with were awesome....they are not the reasoning for the one star. Business office on the other hand I am thoroughly unimpressed with.
When purchasing a brand new vehicle you would assume you would be the one being asked questions, and talked to in the business office. Instead Michelle chose to discuss everything with my boyfriend who really had no part in purchasing the vehicle. Then to top it off she chose to call me when the dealership closed giving no opportunity to call back....right before being closed for the holidays. When bringing up the issue with another finance manager, they were quick, and short with me about the issue.
I have to say this experience in the business office was awful. If you are intending on purchasing a vehicle I would recommend speaking with anyone but Michelle.
Had a wonderful experience! The team at Stricklands Brantford are great at what they do. Marc and Michelle did an amazing job! They were honest and very helpful. Would recommend them to anyone!
Initially sent a test drive request through the website. Received a prompt response via phone call, not a generic email response like other places. Met with a salesperson the next day who was very responsive and knowledgeable, and friendly of course. I would recommend Brantford's Strickland to anyone.
I have no issues with the sales department at Strickland's, everything with them went smoothly and I really can't complain. Service is a different story. I've had multiple instances now where they try to sell me maintenance services that are not recommended by GM. On top of that, it just seems like it's always a fight with service to get treated fairly.
If you're going to use them for service, ask them whether what they're selling you is recommended by GM and take the time to familiarize yourself with the GM maintenance schedule.
I will not buy another vehicle here strictly because of my experiences with service department.
This dealership is awesome, I was so impressed with Mark Lovelock, and Tyler Ferguson of Strickland's Brantford Chevrolet Buick GMC Cadillac that I have to give them another thumbs up, I can be a little indecisive and quite picky at times, and these guys were patient, courteous, and professional through the whole process, and gave me a great price too! Thanks again to everyone at Sticklands!
This dealership is awesome, I was so impressed with Mark Lovelock, and Tyler Ferguson of Strickland's Brantford Chevrolet Buick GMC Cadillac that I have to give them another thumbs up, I can be a little indecisive and quite picky at times, and these guys were patient, courteous, and professional through the whole process, and gave me a great price too! Thanks again to everyone at Sticklands!
The people here were very accommodating to our particular situation, and had us approved in MINUTES. We came in not even sure what we were looking for, and having experienced other sales people in other dealerships in the area, Jacob at Strickland's was the most friendly, understanding, and appreciative of them ALL. Everyone else just wants to sell you a car, they don't care. He wasn't pushy or inflated and helped us make an informed, comfortable, and satisfied decision.
Mark thanked us for our purchase, and I received a couple follow up calls just to check in and make sure everything was still running smoothly and that we were still completely satisfied with our car.
I will recommend Jacob and the Strickland's name to anyone I know looking for a car, new or used. Thank you to everyone at Strickland's for being so friendly and welcoming and making this experience such an incredibly positive one.
I had the most amazing experience with Marc at Stricklands. I was in a bit of a tough spot and he helped me get into my perfect vehicle. The process was painless and he explained everything to me in a way I understood and never once made me feel pressured. Marc asked all the right questions to ensure I ended up with a car I absolutely love (a brand spaking new 2014 Cruze!) AND that fit into my budget ! The staff was accommodating and ensured I understood all of my options. Not to mention the digging Marc did to find me $2750.00 in GM savings on top of the already amazing price of the vehicle. If you're looking for your perfect vehicle, look no further. Make Stricklands your first stop!
Just purchase the new Chevy Orlando 2012, what a great crossover, nice ride, lot of room, saleman was knowledgeable, excellent service, great team work, got a nice deal and a good vehicle. Never had any problem at the service repair, always helpful. Love my new ride!
My wife and I just purchased a '09 Chevy Impala from Stricklands in Brantford. We had a a great experience with their salesman and the rest of the team. Everything flowed smoothly and we got a great deal. Loving our new ride.
Thanks,
Sam O
Very happy with service manager support and help in dealing with our truck. Most positve and seemed to really care about out serious problem.