My Ford Mustang Mach-e 2022 had a recall. I also had two little issues to be fixed. Terrebonne Ford took care of my car. They called me a month earlier to make an appointment. They fixed the three issues. They were supposed to finish the work in 2 days, but they finished it in one day. The courtesy car was almost brand new, clean, and full of gas. The next day I got my car fixed and washed. No problems, no complications... and I received smiles from those who served me. I am very satisfied. Good job guys
Excellent service. Brought the vehicle in to have some recall work performed, work was completed quickly and was very well done.
Very satisfied with the service provided, all the staff did an exceptional job from the first day till the acquisition of the vehicle. I recommend you give it a try with them when you're looking for a new vehicule.
What a phenomenal experience! On May 8th I submitted my information while scrolling through the Ford Terrbonne website. Within minutes Louis-Philippe called me, and I had an offer sheet less than 12 hours later. I met with LP on May 12 at the dealership and by May 20th I was heading home in my E-Transit. The staff was super efficient and courteous!
LP you delivered as promised, your a gentleman and you just gained a customer for many years to come. At Ford Terrbonne rest assured you will not receive the traditional car salesmanship that is primitive and tacky. It was honestly a pleasure to work with them! 5 stars across the board!
Was a pleasure to deal with Martin and Catherine you want a ford go he Martin he'll steer you in the right direction. Martin also called us back afer 5 days to see how things are going very professional. Deliver was smooth. We're enjoyiing our new baby thanks Terrebonne ford and Martin
Had a problem with my 2023 Mach-E Premium AWD. Made an appointment with Terrebonne Ford that day via the Ford Pass App and the soonest they were able to give me was 5 days (3 business days) later. I was a little concerned as some individuals from various online forums were saying they waited a month for their vehicle to be fixed from other dealers. I brought it to them in the morning and to my surprise it was ready that afternoon! They literally pulled out the red carpet… excellent service from Terrebonne Ford! Highly recommend!
Absolutely worst experience I have had in any dealership to date.
Last week I had an appointment to look at Mach E models. I called ahead to confirm that they do have the model I am interested in, because I cannot see it in their inventory online. I was assured that it was available and online hasn't been updated. Also if there is some issue in color it would be very easy to get the color I want.
Also I explained that I will only come in if they have something interesting offer beside what I can see on the website. I was assured that they will do better deal in person.
My appointment was at 7 PM and I reached there around 6:50 PM. I was asked to wait it's fine but after waiting for about 25-30 mins when I checked how long it would take, I was told that no one is available and it is unlikely that I would see anyone. When I protested that I drove 45 mins to get there for an appointment that they gave me, I was attended by someone.
And as expected they did not have the model I wanted in stock. Also was told it would be extremely difficult to get one. I was willing to go for premium model too. But instead of working with me to finalize a deal, he keep on pushing me the online price, which I explained I never wanted and wasn't willing to come in just for that.
I am gonna avoid this dealership at all cost and ask my family and friends to do so as well.
Alexandre Tucker you did it again my brother.I told you I was going to be back for our Marc e 4.We have it in our driveway now.Thanks for your hard work and not only that but your passion and dedication to fulfill your promises.We are lucky to have you as our car representative.See you in 2025 for our next EV EXPEDITION 😃😃You are simply the best.ONE LOVE ❤️
Great experience, service A++ would recommend 👌
Another typical ignorant Quebec business who hangs up on you if you try to speak english
Excellent service with great personal service . Jean Francois was quite knowledgeable.
December 13, 2022, I purchase a 2022 Ford Mustang Mach E Premium EV from Terrebonne Ford. Terrebonne Ford is the leading EV dealership in Canada.
Alex, the assistant sales manager, was the sales person who assisted me with my purchase of this new EV. With the help of Alex, I became very informed with regards to all EV technology.
My research into the EV vehicle market, based on professional automotive reviews, stated the Ford Mustang Mach E is regarded as one of the best EVs on the market. I agree and love the 2022 Ford Mustang Mach E Premium and the driving experience it provides.
After three months, I decided to upgrade to a 2022 Ford Mustang Mach E GT Performance EV. Wow, what a car, performance at its finest, not just fast but the most complete performance car I ever owned.
Alex, the consummate professional, was a great help to me with this sales and service transaction. Catrine, the expert EV technician who configures your phone, configures the EV’s computer system and sets the EV to your personal specification. She also instructs you on how to operate this EV and makes sure you understand all aspect of the EV before you drive away.
It is these personnel employed at Terrebonne Ford that make their customer sales and service first rate. It was impressive to me, they were very friendly and very professional. Even the VP, Pierre Luc took time to say hello and welcome me to the Terrebonne Ford family. He showed me the his million dollar Ford GT-40 in the showroom. He was proud to say it was a Ford performance success.
Thanks Terrebonne Ford you made the EV buying process very easy, relaxing and trouble free. Yes, I do feel like I am now a member of the Terrebonne Ford family.
And yes, you get 5 star rating from me for your excellent sales and service!
The team at Terrebonne Ford are extremely couteous and customer oriented. I found my new Ford Bronco in stock and ready to go, very satisfied withe 5 star service!
Excellent service chez Terrebonne Ford!!!
Great Place for service on your vehicul
Sylvain provided excellent service!
Very happy with the experience of buying my Mustang Mach E with Terrebonne Ford. They know their vehicles well, they are professional and take the necessary time to explain things properly. The waiting period for the car was quicker than what seems to be the case at other Ford dealerships.
Service was excellent - I had a Mach E courtesy car while things were finalized, they even de-badged the car at my request - and threw in a spiffy new jacket :-)
Brought in a limousine for a warranty claim regarding the rear suspension control arms on a 2015 Lincoln MKT. Parts were replaced within record time. However the vehicle being a specialty vehicle i had to find an independent alignement shop to have the said vehicle corrected. This cost $ 185.00 ,. They refuse to assume the costs as Lincoln of Canada needs to approve the case and authorize the claim.. I now find myself investing countless hours doing work on behalf of the dealership and communicating with Lincoln o Canada directly to work as the go between both parties in order to have my expense refunded which should be covered under the manufacturer's recall warranty.
Not a pleasant experience. Moral of the story the customer should not be doing their claims work with their head office on their behalf .. One week later and counting investigation is still not complete.
I just purchased my first Ford Escape from Terrebonne Ford.
Highly recommend! Pierre Gaudette went above and beyond to make everything go smoothly. The service was great and the delivery for my Escape from Andreanne Couturier was fantastic.
Job always well done, but waiting time isn't.... was suppose to be 1h to 1h30 hour for an oil and tire change but took over 2h30 hours, that is long stay in a waiting room when it is more than an hour over max time...
Nice service, fix my car and maintain like pro.
Thank to Julie professional advisors.
The level of customer service at Terrebonne Ford really exceeded my expectations, I was assisted by Pierre Gaudette in purchasing a 2016 Focus Electric, i felt like he treated me like a friend more than a customer, it was a very welcoming environment and as a non native Canadian nor French Speaking resident everyone at Terrebonne Ford accommodated for that when possible, as a plus in the fridge there was Almond Milk so a i was able to make a warm coffee, As a vegan i appreciated this alot! Thanks
Inquired regarding a used car! Filled out email,phone number, name etc . Been waiting for their call and rebate offer since a few days.......No Call! No rebate!! Nice to spend money on a web-site that doesn’t function!! Won’t buy a car here!!
Service Impeccable
Alexandre Tauker is very passionate about his job.He goes in details.He knows his product very well.Very respectful and gives follow ups.I have been buying new cars since 2003 and my experience with Alexandre is the best ever.He makes you feel like you are his family member,I ended up calling him my brother.After our purchase he called us to verify if everything was well with our truck,If we were happy and satisfied 😊.I was looking for winter mags he helped me with that.He made sure that the Parts department call me 🤙 for the purchase.He is polite and straight forward with his information.Alexandre was answering to our questions by text even when he was off work, he made a lot of good researches to our questions and he was always coming with definite answers.WE REALLY APPRECIATED DOING BUSINESS WITH HIM.He is a good sales man 👨 and he is to keep.I will definitely recommend him to friends and family and I am thinking 🤔 of buying my second Ford through him..THANKS SO MUCH ALEXANDRE TURKER The rest of the service was very Professional
I only know them on their parts side. Order are taken promptly and service managers are very careful about your order. Give you good advices and get your stuff delivered rapidly.
Excellent services!
Excellent services!
I bought a used car from Terrebonne Ford with service from Pierre, Laurent and Gino. Everything was excellent and car was delivered as promised. Definitely recommend Terrebonne Ford.
Very disapointed in after sales. A big zero
Wonderful service received, The whole team was super helpful and understanding, special thanks to Patrick the salesman I dealt with😊. They really understand the customers’ needs and go above expectations. Will definitely recommend
No time wasting, very professional staff
Awesome. But I went to HONDA Terrebonne! I brought my truck Friday morning and got it back on Tuesday. Everything was fixed and Max runs smoothly again.
Awesome. But I went to HONDA Terrebonne! I brought my truck Friday morning and got it back on Tuesday. Everything was fixed and Max runs smoothly again.
I purchased a Mustang there last week. The place is so great and very friendly team. I had a problem with registration of my new mustang with SAAQ. MR Mathieu was super helpful and professional, after having challenge with SAAQ he could get over the issue and made my day. I will definitely recommend your store to my family and friends.
Excellent service. Excellent advice. Service personnel of superior quality.
I have been there, to Terrebonne dealership. The people were very courteous and helpful, they giving % attention to the customers by helping them to get what they’re really looking for. I went there to ask for information on how much I could get defrost heater fixed because it stuck on defrost but I was told that they would fix on hourly rate which is was a bit unusual to me.
Technical advisor was great. I could not says the same for the their time-management. Took 2 hours more then supposed to and nobody came to see me with status update. Note that this is not the first time it happened. (Once took 3 hours for a simple tire change with tires already on rims)
Bonjour! La communication entre moi et Jacques était excellente si tous les conseiller technique était comme lui cela serai parfait . Le technicien a écrit un très bon rapport de l'état de mon véhicule.,mais je ne peut pas en dire autant de la qualité de ma Ford fiesta mais cela est une toute autre affaire. Merci! a la prochaine.
Accumulation de frustrations!
le 22 juin 2016, je suis allé faire "VÉRIFIER" mon Ford Edge 2011 LIMITED car un message "vérifier admission carburant" est apparu sur mon tableau de bord. Je demande à M. Lessard de NE RIEN RÉPARER et de me faire part des réparations à effectuer s'il y a lieu! Après 2 heures d'attente, il me rencontre et me dit qu'ils ont trouvés l'erreur et l'ont réparé! FACTURE 260$ pour un clapet à changer!
Retour dans le temps
Le 3 mai 2016, je fais un demande à Terrebonne Ford pour qu'on corrige la rouille qui commence à prendre forme sur mon Edge 2011 même si j'ai effectué des antirouilles! J'envoie des photos à M. DOONEY et celui-ci en prends aussi avec un employé du service. Me dise qu'ils feront la demande chez Ford Canada. Délais supposé de la réponse, 1-2 semaines. Après un mois et demi, je demande à M. DOONEY un suivi du dossier. Il vérifie et se rend compte qu'ils ont oubliés de faire la demande!!!
Une nouvelle demande est faite le 22 juin 2016 suite à leur omissions et j'ai toujours pas eu de réponse et on est le 7 Juillet.
J'ai eu d'autres déception que je vous ferai grâce mais jamais je conseillerai ce concessionnaire.
Résultat des courses à la sortie du concessionnaire le 22 juin? MISE EN VENTE DE MON FORD EDGE car lien de confiance brisé avec le concessionnaire et, ma garantie de 5 ans étant terminée, je doute de la fiabilité de FORD.
Bon service et personnel courtois
Very good car dealership. Had a wonderful service and the staff was very friendly. Will buy back for sure with the great price I got for my F-250. Never had any problems.
5 étoiles bien mérité. Toujours un excellent service.