I bought a MKX in july and after 2 weeks discovered the moon roof did not work. This garage bent over backwards especially Trish in the service department, the General Manager and my sales man David Crocker. I had a loaner car for which seemed like forever and I would recommend this dealership to anyone wanting to buy a vehicle. I cannot say enough about the service and the fact that Trish would update me every couple of days to tell me how things were going. Hats off to everyone who helped me get my vehicle back and letting me have a loaner car to drive while mine was getting fixed. Thanks for being so caring to a customer!
Brought in my vehicle for servicing. They did a great job with the inspection it needed and the factory recalls, and the brakes that needed replacing.
However, they managed to break one of the hood latches on the car, and advised me of it me once all the work was complete. I didn’t quite understand what broke, and they quoted me around $300 to fix it. I decided to make my way over the the dealership to have a look, and lo and behold my hood was sticking up on one side quite a bit. I went inside and spoke to someone, who said it must’ve broke when the mechanic was opening the hood to work on the car. Ok, great. Then again proceeded to tell me how much it will cost to fix it. I did a double take when they told me that I was expected to cover this cost. After some back and forth, and explaining that they broke my hood latch so they should be responsible, they finally agreed to fix it and cover the costs. To which they did, and it was fixed the next day. Took more discussion and time than it should have, but they did right by it in this case. No apology was ever offered or anything.
The main reason I brought it in was because it was stalling in the middle of the road. They diagnosed it and told me it probably needed a new battery. Great! I paid for the diagnosis and the other work they did, I went out, got the battery and replaced it myself. All was good for a few days. Then it started stalling again. I called in to let them know that their diagnosis did not work as the problem came back a couple of days later. They asked that I bring it back in so they can have another look at it.
Before booking the appointment, I proceeded to ask if they were going to charge me for another diagnosis because their first one was wrong. After a long hold, and talking to other people in the service department I was told that they would need me to bring the car in for them to determine if they would charge me again for another diagnosis.... huh???
I asked for them to explain, and the best I got was that if it was a related problem they probably wouldn’t charge, but if it was unrelated they would. I explained to them that it’s the same problem that I had before, so it’s 100% related. They said that they can’t guarantee anything and that they may charge me for it, may not. Who knows.
That’s the last time I’ll be dealing with this dealership. I don’t think they understand what good customer service is like, especially given the amount they charge for their services you’d expect it to be better than that.
My Auto Stop / Start was not working. The dealership worked hard and was able to find the issue (the YAW sensor.. who knew). I appreciated that they took the time to not just dismiss my complaint that it was not working). My local Ford dealership is the best one in Halifax!
I find the service here amazing, both sales and the garage. While I am at work, I get a video sent to me of them working on my truck and explaining what they are doing! That's pretty cool.
Excellent service, excellent communication. I’ve been using SteeleFord since and I’ve not been disappointed for once.
Brian Bezanson was also an excellent service advisor, he’ll calmly tell you what the issue may be and proffer solutions as well.
I recommend 10/10 for Brian and the quality of work done
If you need something fixed dont come here :) 3 trips, and still no fix for the problem. Come here if you like disappointment.
Great salesperson (George) and very efficient and professional finance manager (Sandy).
My interactions with staff were great. I was kept informed every step of the way. I was contacted any time there was progress or if there were any questions for me Brian kept me up to date throughout my vehicle's stay. He even did the peperwork for my towing. Re is a great people person. I'm not sure why my clutch isn't considered part of the power train though, because without it , it doesn't matter how well the engine and every other part of the power train is working, you're not going anywhere.
Bailey was really nice and kept me up-to-date on everything. I really love the videos on the repair status as well (it's a really nice touch).
Although it did take a while for the parts to come in once they arived my car was ready in a timely fashion!
Our Ford Escape had engines issues while we were visiting Halifax. We contacted Steele Ford, they got the car in the next day. Diagnosed the issue. Ordered the part that day and installed the part the next day. Being in Halifax for medical treatments, Steele ford eliminated a great deal of stress i was feeling as a result of the extra issue of a car having issues. I was extremely pleased with their service and attention to detail. Their video updates sent to us was an extremely nice touch in keeping us informed
Thanks to Steele Ford
Went in 2 years ago for oil change, winter tires put on. Didn't change the oil, failed to change the winter tires. Claimed no Lock Bolt to unlock my car. Found lock bolt key sitting on the drivers seat when I picked up the car. It had been moved from where I told them it was (the cup holder). So a technician put down the dust protector on the seat, picked up the lock bolt, put it the seat, and then immediately forgot it was there.
I've never been back for service yet receive constant reminder calls "Your car is due for it's regular maintenance." I keep calling them and telling them I don't get maintenance done. Ask them to remove my phone number from their records. They lie to me and keep calling me back. I had to put a block on their phone number after 2 years of them calling me every few months.
Now they email me. The Remove From Mailing list doesn't work. I'm now at the point where I'm going to report them for CanSpam Act violations because I'm just exhausted by their relentless, automated pestering of me.
To their credit they did offer me a free service to get the Winter Tires and oil change done, but I declined.
Wayne was excellent to deal with. Very personable, very knowledgable and helping. 80% of the purchase was done via email, video and phone, which is fantastic for someone with a demanding schedule, also very COVID conscientious. Everything was done with ease, even the negotiations. Great team all around. Thanks.
The team at Steele Ford Lincoln went above and beyond to ensure my family was satisfied, comfortable, and happy with the purchase of our most recent vehicle. The sales manager Ryan, was patient, kind, and went above and beyond to ensure he found us the perfect vehicle to meet our family’s needs. The financial manager, Ahmad, was knowledgeable, patient, and professional. He ensured that given the current state of emergency, the paperwork and sale of the vehicle went seamlessly. The entire experience was positive and I would highly recommend anyone purchasing a vehicle here! Lastly, the team followed up multiple times after the purchase (both financial team and sales manager) to ensure that we were enjoying our new vehicle and if they could help out in any way. Amazing team - THANK YOU!!!!!!!
The team here is great! I've had my escape for 16 months and a fluke thing happened and the engine needed to be replaced. They were empathetic, took care of everything under warranty, set up a rental car for me to drive around in the interim and they allowed me to drop the rental back off at their location when my car was ready for pick up! When my car was in the shop I realized that I needed some items from my vehicle, such as work keys, prescription sunglasses etc. They were quick to grab the items for me and put them aside. Everything was smooth and as much as it was an inconvenience for this work needing to be done it was a very pleasant experience and I have zero complaints. I was able to come out a happy customer! Thank you to Brian and the entire team at Steel Ford Lincoln!
Everything was great during the time of Covid. Only one small complaint, the Ranger was handed over with no Windshield wiper fluid. Small thing that someone must have missed.
Purchase was made during the difficult C19 time. With the help of the staff we were able to view inventory and see close ups of stock via web cams etc. Once selected we were able to conduct all the paperwork etc but final signatures via emails which reduced unnessecary person contact. All done in quick time. They alsofollow up to ensure we were home safe and all.was well.qith our purchase. Special Thanks to Danny, for setting up, Sandy for the paperwork etc and our salepersonTom for the videos and final delivery.
Start to finish I was well informed. No surprises. Great job Tabitha and your service team.
Always ask for Tracy!
I bought a Ford F-150 through your dealership last week. I walked in Steele Ford Lincoln after talking to three other Ford dealerships, in and around HRM. I believe I was up front with the truck I was looking for to each of the dealerships. I only asked the same in return. No run around, just be upfront and honest.
So first off, I want to give a big thumbs up to the hiring team at Steele Ford Lincoln. Every employee there greets you in one way or another. And as far as your sales team goes, I met one sales representative named George Smith, who gives me no reason to try another dealership again. I told George what I was looking for and he delivered. Literally, I was uncomfortable having to put a deposit down on a vehicle I never seen. He assured me that this happens often, and nothing but complete satisfaction would be acceptable for the sale to be completed. The truck had to be delivered from a dealership outside HRM. George showed me the interior of the same style truck while test driving the same engine in another.
The truck arrived a couple of days later due to winter weather conditions. I received a call, went to view it for the first time and felt relieved that it was exactly as promised. George repeatedly said, even after the sale if I have any issues, “do not hesitate to call me, we will take care of you”.
Thank you George and the team at Steele Ford.
Joey
Very pleased with my new F-150. I received great service from George. Answered all the questions I had with no pressure. A great experience!
We purchased a 2020 Ford Escape from George Smith at the Steele Ford Lincoln dealership on Windsor Street in Halifax, just a few weeks before Christmas. George was very professional, knowledgeable, and courteous.
Gordon and I were very pleased with the service. Need a new vehicle...speak to George Smith!
Hello,
My experience with Steele Ford has been, was and always will be perfect as long as Wayne Haggett is my sales associate!
Wayne thinks of everything and helps me make my decisions with no pressure or influence. Wayne goes that extra mile by keeping me informed through the entire process including finding the right truck for me with everything that I need to when my new truck arrived, when it would be ready and making sure we didn't miss even the smallest detail etc.
I am exceptionally pleased with how I am treated at Steele Ford and as long as Wayne is there I will continue to purchase my vehicles from him!
P.S. The truck is perfect!
Thank you!
John Fredericks
Just purchased my second vehicle from Steele Ford Lincoln! The team there is amazing. They are always available when I have questions or concerns. The customer service is second to none. Tracey Scanlon was my salesperson. This will be the 3rd vehicle I have purchased from her. She is amazing, trustworthy and gets the best deal for you. I've only had excellent experiences with Steele Ford Lincoln!
Pretty over priced compared to the competition, wasted roughly 3 hours of my time when I specifically asked for a quick quote. Then once I recieved the quote it was way out of the ballpark compared to the other ford dealers. Dont waste your time here.
The reception people at the service center were great but I waited an hour and a half for the shuttle to take me to work. The one time I saw the shuttle driver he was going in the opposite direction and laughed when I told him where I needed to go. He then walked away and I haven't heard from him since. My vehicle is almost done now so I'll wait for it and head to work 2 hours late. If this kind of delay with the shuttle is happening, people should be informed when booking the appointment so they can make other arrangements.
These guys are the best. From Tabitha, Tom & Trish to Ahmed Ryan and Tom L. We have always been happy with our FORD🧡
Ford focus to Lincoln mkc to an Explorer Sport and 2nd car is Ford Focus SE. Every step was great, Tom is such a forward guy and gets ot done. Everyone is really nice.
Always seems to be behind, not very good when you drive an HR to get there in the first place to have to wait longer. They do a better job then truro though. One complaint, I had one tire a bit low, figured they would of filled it on their multi point inspection and service, but nope the low tire light was first thing to greet me getting back in my vehicle. I can't wait for my pre paid service plan to run out!
Not good ,sat there for 4 hrs waiting to have software update,and was told it didn't need it because the car didn't show any problems,the software update was to add a warning in the menu and give me 6 months of warranty ,the foreman will call me I am told when he comes in tomorrow.
To explain what they did not do what the Ford letter asked them to do
The entire team over at Steele Ford is terrific.I dealt specifically with Tracey Scanlon on my purchase and not only was she professional, helpful, and fantastic at her job but she also went above and beyond in helping me to occupy my 2 year old daughter while I was making decisions and choosing my new car. I recommend this dealership to anyone and I highly recommend that you reach out to Tracey for all car purchasing inquiries. I know where I will be going when my husbands car needs to be replaced and eventually when my car needs replacing again.
Tom Flynn is the amazing service rep who receives your vehicle and works with till service is complete and you are fully satisfied. What appreciate about him is his willingness to listen to your problem with patience and seriousness.
Thank you Tom .. You're a great asset to Ford Steele
I had the best experience with Tracey Scanlon. She is very much focused on her customer which isn't always the case with other sale representatives. most times, sales representatives are focused on the sale, not the customer and they tend to pressure you.
But not Tracey! Tracey was very attentive and took the time to understand my needs, and didn't pressure me at all. Her focus was on making sure I was happy. It was evident that she cares about her clients, which I am now one of :)
If you are looking for a new vehicle, I recommend you give Tracey a call!
Dropped my truck off for an oil change and to fix sunroof told the advisor it’s my work truck and need it back as soon as possible they had it for the entire day and only had time to change the oil.
Would not recommend Steele ford unless you don’t mind waiting 8 hours for a oil change.
Would give 0 stars but they did pass my safety inspection with illegal window tint worth a couple stars for breaking the law
Tom Lathigee was excellent to deal with. Very professional and knowledgeable. I look forward to doing future business with Steele Ford.
Scott Mackenzie
We bought a new Ford Escape at Steel Ford Lincoln on Windsor Road. Everything went very smoothly. The salesman Steve Christie is very professional and patient, and the finance staff was quick. It was a pleasant experience. The car is good.
Do you need an oil change in less than 8 hours! Then this is not the place for you. Ford is without a doubt the slowest service I've ever come to know. It doesn't matter how quickly you need your car back, they'll tell you 2 hours, but it's always way longer. You'll check your phone as the hours go by, maybe 4 hours in you give them a call to see what's going on. That's when they drop the "oh we haven't started yet" on you. Then 4 more hours go by, you get upset that they aren't done yet, so you back to the dealership, just to find out they still aren't done. Overall, drop your car off as early as you want, but expect it to be done no earlier than 430
we are very please with our f -150 ..the staff was very friendly and very helpfully ...hats off to George and Sandy for making this purchase so easy for us ...keep up the good work ....thank you Daivd and Susan Morash...
This place is a complete rip off! They are severely overpriced and their quotes are ridiculous. A friend of mine needed a rear wheel bearing and it was a front wheel drive that shouldn't have taken more than an hour and a half. Was quoted for an allwheel drive with way too many hours for labour.
AVOID THIS PLACE AT ALL COSTS!
The staff know their stuff, and are very helpful in working with customers to give them a fair deal
Great service no charge recall on our Fusion
Great Dealership. Wayne Haggett best used car salesman I have ever dealt with. Respectful, non aggressive yet willing to find what you want to buy. Ahmed, the business manager also a pleasure to meet and deal with. Slow to receive transfer papers but other than that no complaints.
Always easy! Thanks Tracey for being so accommodating with your schedule and finding the perfect new vehicle for us! You're 4 for 4! Thank you!
Great service every time!! Very friendly and attentive staff, everyone! From the person that checks you in to the girl that offered customers snacks while you wait!! Their also great at keeping you in touch with what’s going on with your vehicle!
Everyone at the dealership was warm and friendly throughout the entire process. Steve our sales advisor was awesome and patient, working with us every step of the way to ensure we understood and were comfortable with the product as well as the conditions.
It was a very painless and pleasant experience.
Very professional, good staff. No problems with any steps, didn't feel rushed to make a purchase. They did great service work on my new car. Would highly recommend.
I was in the need of a new car. Since I had a Fusion and was getting great service at Steele Ford I thought I would try getting a new Fusion from them. I had looked at prices, options and cars through their inventory and elsewhere. I was introduced to Bob Powers in the dealership. Bob was helpful, patient, and honest. By the end of the week I had my new Fusion which I love. I have described it as ' like driving a couch' it is so comfortable. It handles much better though.
I had a great experience and would recommend Steele Ford to anyone.
Great service. They understood what we needed, provided us with options and helped us make the right decision. They were very fair with our trade and couldn't do enough to help them. We used their online chat feature and knew who we were as soon as we walked through the door. I highly recommend them.
Not super happy to be honest. I have a car that is a lemon and have yet to have any success with getting out of it. The service department is strange, either the folks are super nice and interested in your issues, or they just don't care and are a bit rude. Won't be back to buy from them again.
Since 2014, Steele Ford Lincoln has provided our family with a great service experience. They were always forthright in explaining problems and they strove to find the best solution. Also, we are very pleased with the Ford Maintenance Plan; it has saved us a lot of money and helped ensure the best possible maintenance for our vehicle.
The sales team was fantastic and made buying a used car easy. The service department was great too. The only exception was I told them I needed a shuttle home because I was leaving my car all day. I waited for an hour and the shuttle didn't come back so they ended up sending me home in a cab. When it came time to come back to pick up the car, they told me the shuttle was not available to come to my area. If you are going to offer shuttle services, they should make sure it is available!
After 4 years of driving a piece of crap Focus, with problems starting almost a month after we got the car, we were able to get out of the lease early thanks to another dealership buying out our old lease. We returned the car on October 17,2015. At least once a month since we returned the car, we get a phone call, or an email, or a BS letter wanting us to come back and offering us deals! We have told them we would NEVER go back to them and to remove us from their contact lists, but they never listen! The Service Department is the worst I have ever experienced...from the Manager all the way down to the Advisors. They are all rude, and watching out for each other instead of the customers. The dealership Manager is just as bad and only cares about his staff...not the lies and deceitfulness of his staff. I would never recommend Steele Ford to anyone! Horrible car, and horrible Service Department. The only good thing I can say about this dealership are the sales floor staff...and that would only apply to a limited few. Had to give 1 star for it to post, otherwise there would be no stars. Steele Ford...please stop contacting us.
I had to chase this dealership for weeks to get a fuel tank replaced under a recall for my Ford Edge. Imagine: Ford tells you that you need to have your fuel tank serviced due to a manufacturer's defect and you have to chase one of their dealers to get the work done. I was told on my first visit that the work would be done that day or I would get a loaner. the work wasn't done and NO loaner! I went home after being told that I would be called when the part was in. I never got a call. When I called them, they had no idea what was going on. I had to wait another 3 weeks and only got a part because someone else was out of town.
VERY BAD!!!!! (P.S. - I had to give them 1 star or the post would be accepted - otherwise it would have been NO stars!)