Bon en général. Mais ils ont voulu me charger 800$ pour une réparation... Qui était le mauvais diagnostic. J'ai eu réparation pour 200$ dans un garage indépendant. C'est ce qui fait que j'ai une confiance mitigée.
Wonderful experience. Anthony Spinelli gave us complete attention, always smiling, working up the deal. Steven Guibaut finished the delivery, with meticulous detail to every aspect of the deal. Mary Greenstein-Campbell explained the financial end with ease. All in all, a beautiful experience.
Excellent. I recommend Mathieu Leger as a sales associate. He did an awesome job explaining all the details and put us in the right vehicle 👌😁
Excellent experience despite the pandemic. When moving around from behind their desks, sales staff wore masks. They had up plastic visors. They had hand sanitizer available. Appointments are encouraged so there aren't too many people at once.
On top of that the Spinelli experience is the classic excellent experience you'd expect.
I had an excellent experience at Toyota Spinelli Pointe-Claire. Kirill was a fantastic Sales Rep! From the first day I walked in, to the day I left with my car everyone was so friendly and helpful. :)
I definitely recommend Spinelli Toyota Pointe-Claire.
Thank you so much! I love my car!!
We recently purchased a 2020 Toyota Corolla from Spinelli Toyota Pointe-Claire. The service we received from their personnel, Angela, Mouloud and George was extraordinary as we felt that they were very knowledgeable and extremely helpful. We highly recommend this dealership and will be referring them to our family and friends.
Thank you so much !!
The total experience from start to finish was excellent. Sales, finance and reception were professionally handled. Particular mentions go to Pierre Magnan (Sales), Mary and Angela (Finance). I will be back.
Had a great experience there! 10/10 would recommend. Friendly people and environment!
People here in Toyota Spinelli POINTE-CLAIRE are very hospitable and accommodating! They find all the solutions to all your concerns! We definitely recommend this dealership. Thanks to the people behind our new car how helped us throughout. We salute you guys! Thank you so much!
I had some recalls fixed and decided to get my car cleaned with the Gold package$$$, I’m happy with the shampooing of the carpets and seats BUT it still showing a lot of dust where the speedometer , odometer ect... is? I paid then received my car and rushed to work so I was not able to speak up unfortunately...I will never pay so much ever again to have dust still in my car , makes no sense
From the front desk, to Bobby in sales, the excellent service staff and mechanics, you are the best dealership I have ever dealt with in my 50 plus years of owning vehicles. Thank you for your excellent and continued services to our family. Pierre.
Amazing from start to finish !! Mr. Sajeevan was truly honest and great customer service !! Am very satisfied with my purchase at Toyota Spinelli :)
I am very satisfied of their service. They are very helpful and professional especially Mr Edvard, Mr Teodor and Mr Mike. Thank you
I am very satisfied of their service. They are very helpful and professional especially Mr Edvard, Mr Teodor and Mr Mike. Thank you
The biggest Toyota dealer in the greater Montreal, great staff! Amazing service and they can even serve us in Mandarin.
Purchasing a new vehicle could be a very stressful experience, considering all the offers out there.
This was not the case with Spinelli Toyota. From the minute I walked in, the staff, specifically Edward, went out of their way to assist me in finding the right car.
Not only was Edward completely informative and confident, but he also had unlimited patience with my endless questions, being completely professional and personable at the same time. Even after purchasing the car, Edward still took the time to make sure that everything was perfect.
Thumbs up to Edward and Spinelli
Toyota!
Dream team, dream service 😍 super professional and passionate people! Highly recommended
From tire/oil changes to interior cleaning, always a pristine job.
Awesome waiting room if you’re in for a short visit, otherwise a shuttle service is offered. Very accommodating!
I highly recommend to go there if you want to buy a car. Nabila and Richard are amazing. They are not just there to sell you a car they listen your need and budget. Everytime I went there I feel welcome and ask me if I want a coffee or water. They are very professional. Thank you again Nabila and Richard for everything you did for me.
My first time purchasing a vehicle from a dealership.. Mike Armanious made the whole process easy and simple for me! Highly recommend checking them out!
I went to this dealer on December 31, 2019. I was interested in the Toyota 4Runner TRD in white with yellow fog lights. I was told this vehicle had never been to an accident by the salesperson. That they would offer me an interest rate of 6.99%. I thought they were crazy, I told Mike, I was offer a much lower interest rate at another dealer. He said ok,”let me talk to my manager.” Tricks of the trade, then I said. “Can I take the vehicle for a test drive.” Mind you, I live in Toronto, and since I was visiting a friend in Montreal for the holidays, I thought I would stop by this dealership quickly. Once the vehicle was outside turned on heating up for my test drive. I took out my code scan reader in front of the salesman. His jaw dropped and demeanour changed rather quickly, from confident to worry some.
The front end of the car was very loose, sloppy for a beast of a vehicle like this. The wheels were slipping in very little snow outside. I though that was weird.
Then I told the salesman, upon coming back from my test drive. you know what!
2 very dangerous codes came up from the cars computer. He replied, “it was this or that one correct? And that the problem was from a raise suspension. “He has no idea what he was talking about.”
I said no not at all.
He replied,” then please tell me what they are so that our mechanics can erase them correctly. “TERRIBLE AND MALICIOUS PRACTICE.
The lesson here, is not to erase some problematic codes but to fix the problem this car has before it is sold to a potential buyer. That way the client does not have to deal with some expensive repairs he was not aware off.
Very shady practice from this dealer. I will not be buying a vehicle here.
I am truly disappointed with my last two visits at Toyota Spinelli Pointe-Claire. I have been servicing my véhicule with them for many many years. I brought in my 2002 Camry two weeks ago and did a full inspection in the car. There was some knocking noise coming from the front.
The service advisor called me and said it was my front links that needed changing and nothing else was mentioned that would potentially cause that noise and all would be good after the links change.
I told them to proceed and when I picked up my car later that night, surprisingly the noise was still there. When my service advisor said my car was ready for pick up and noise was fixed, why was there no QC performed? The mechanic obviously didn’t take it for a test drive and assumed it was fixed.
Last week my starter died and had the car towed to Spinelli Toyota, so perfect timing to verify the knocking noise as well.
I changed my starter and now another service advisor said since my car is so old, the noise could be coming from my shocks, bushings, shock supports, holes on top of my suspension plates, etc.
What i don’t understand is, if this is the case why was this not brought to my attention the first time when I paid for the inspection? If I had known that paying to fix the links may not solve the noise and I may need to spend lots more money to resolve the issue, I would not have said to do the links and live with noise as I am just spending endless money for an old car for nothing. I would not have changed my starter as well which was over 700$.
This advisor stated they have to start at the links first to eliminate the noise. REALLY? So if I have an infection in my stomach, I would have to remove my working spleen first to see if the infection goes away?
By the way, I also changed my suspension two years ago with them.
I sent an email concerning my frustration to the service Manager and his reply was “did the service advisor not show me the inspection sheet?” I replied all he told me was the links needed changing and I would be good but we all know that wasn’t the case. Obviously I was not shown the “ inspection sheet” they “allegedly” have and if they did have it why was I told it was only my links that needed to be changed?
In addition, my invoice states knocking from links, links replaced and good to go.
Again I paid almost $500 to not resolve my issue plus I paid for the inspection I never had. After I replied to the service manager, I never heard from him since. He only replied to me by email and never even bothered to call me to speak with me directly. Nice customer service!!
I will be reaching out to Toyota Canada to express my frustrations. Like I mention, I have been a loyal customer at Spinelli Toyota. I even spent over $4000 at the beginning of the year to fix some other issues and now I am beginning to think they are just changing parts that don’t need fixing and charging customers.
For this particular case, links changed with $$$$ down the drain but the real question is did I really need to change them in the first place? I think the sound got worse after the change.
I used to be extremely happy with Spinelli Pointe-Claire Toyota but now it went from highly recommended to avoid at all cost. Don’t make the same mistake I did and bring it to this dealership to get ripped off.
Called Nov 14 for an appointment for a calibration. Appointment given Dec. 6 at 7:00am. My 2017 Corolla LE was first car in garage. Told Chris (person replacing Michel) Customer Rep. who verified car appointment details on Dec. 6 for a Calibration (Pre Collision camera system & Lane Departure) that I have a terminally ill Mother at home And required to leave by 9:30am. Chris assured me it would only take 1 hour.for the calibration. Between 7am until 9:30am Mechanic/ technician did not fix the issue and was not happy Chris was B.S. that Mechanic was almost done which was not true. Worst is that now on my dashboard I see messages “Pre-collision system malfunction Visit Dealer” and “Lane Departure Malfunction visit dealer “ constantly appearing which I did not have these messages entering this dealership. Very poor quality customer service when Chris was informed of my request that I required leave by 9:30am which gave them 2.5 hours to fix my car and they did not. Worst experience with a dealership and I have been a 3 Time loyal Toyota car Owner. Will be asking for my monies back as they charged me $114.86 for incomplete work of not fixing my car.
I had a positive experience dealing with Angela for a lease transfer. The process was quick and efficient. Thanks!
Bobi was great to work with.
He was attentive, and kind. He was funny, and very professional. I also felt he could relate to my needs and did everything in his power to help me.
After having an issue with the service I’ve received here due to a misunderstanding, Mike Armanious reached out to me and gave me excellent customer service. Within 24 hours he reached out to me, rectified the situation, and went above and beyond to fix the issues I had. I definitely recommend to anyone searching for a used car to reach out to Mike, he will definitely make you feel valued as a customer, and he has earned my repeat business. Thank you to the team here at Spinelli!
Richard Veillette was just awesome. His service, knowledge and the preparation of the car was just great. He made the buying experience most enjoyable. Bravo Richard. I will definitely send friends and family.
This dealership knows how to treat a client - from the receptionist to the sales staff, they are friendly, knowledgeable and absolutely NO PRESSURE. The vehicles I tried were nice, but the people are the best part of shopping at Spinelli Toyota Pointe Claire.
Just bought a used car from this place, and I have nothing but good things to say. I worked with Richard Veillette and found him very helpful and patient with my incessant questions about the process and the car itself. He was also very communicative and easy to reach via email, which was important as I have an inflexible schedule and could not always be reached by phone. I would recommend buying here if you're looking to buy used. Ask for Richard!
I went in with my Camry sad and came back out Dancing. I really appreciated the one on one talk with the head mechanic- IAN on my car. He was super helpful, and explained well what problems he encountered to fix the car. The car is now a beauty. Running fantastic!
As for Valerie... Her caring of customers is unmatched in the industry. She steps out of the norm and it is a pleasure to deal with her and this auto repair shop.
Toyota you can be proud. Thank you for today. Thank you for taking care of me.Your smile and effencient service made my day. Thank you to the guy working the shuttle van. Yet another nice perk in the mix of things. Amazing service. Great team!
The staff at Toyota Spinelli are fantastic. Sad the gentleman who sold me my truck was informative and was helpful every step of the way with buying a new vehicle. I would recommend this dealership to anyone wanting a new car.
We recently bought a 2014 Corolla at Spinelli Toyota, where I bought an Echo years ago and had it serviced there ever since. Mike Armanious was our sales rep, and he couldn't have been more helpful in taking care of everything we needed. Great guy, great team. The whole transaction was a breeze, and I anticipate many more years of excellent service.
Very accommodating staffs, we just bought our brand new rav4 last Wednesday and we love it very much. It is an amazing SUV indeed. Big thanks to William, George and Steven. They really did a good job. 👍👍👍
Many thanks to Edward for his help. Very professional, honest and friendly. Also for Teo who helped financing in the same way. 5 stars+. Everybody there is nice and helpful. Great team.👍
Great experience, very business-like and no pressure. Everyone (Anthony, Salim & Steven) was very personable in a genuine, unaffected way. I got a good price on the car and my trade-in. Some people love shopping for cards and others don't (I don't), so I very much appreciated the wit and the relaxed manner of the staff.
2 thumbs up for Anthony Spinelli, our sales representative, who has given us a tremendous level of service. When thinking of Anthony these words comes to mind: Knowledgeable, attentive to customer needs, always available to help and has shown professionalism through the whole process. We are recommending Toyota Spinelli and Anthony without any hesitation. Great job Anthony and thanks again for making our buying experience pleasurable. André and Manon.
Great experience buying our first car. Everything was smooth and easy.. got all the information from Edward and Nabila and even the details on the auto insurance I needed.
Amazing and lovely staff, really helpful. Bobby is the best, he helped me to get rid of my old car loan and now I have an amazing 2019 at less interest:)
Put my car through service there and had asked them to look at a chip in my windshield to see "if" it could be filled, I had specifically never gave any instruction to follow through with anything as I wanted a quote on how much it would cost beforehand. I left my car there in the morning and returned after hours to pick it up. When I entered the car I needed to take a double take, as I was almost positive I was in the wrong car because there was a crack running from one corner of the windshield to almost the other end that had no relation to the chip I had asked them to LOOK at. Also, the chip had been touched and was poorly filled in. MY mistake out of lack of experience was leaving the lot with my car in this shape (as I figured there was nobody I could talk to because the shop was closed and I needed the car to get home), but my integrity of what happened was affected as once I left the lot. This happened to me last summer and I have never returned because I was so unhappy with what happened. Thought I would share this for others to be aware.
We got our second vehicle from them today. We went back because of the great and honest service! They were accommodating and understanding of our needs. Good job, Bobby and the team! Keep it up!
Worst day in the morning!!! First time in the history I experienced such a thing! Wasted my time! Wasted my gas! Had appointment for car wash today and when I arrived I was told they don't have car wash on Saturdays anymore. Was so disappointed, wasted my time and my gas and all I got was "we are sorry, the guy that accepted the appointment probably did not know because he was a part time". I do not care whether your employee is part time or not! Management and employees should have a clear communications between departments!
Staff told me to reschedule on weekdays and can only send me via their limousine in west island area. WOW! what a convenient to say which I am from Montreal!
Great place to buy car, specially if you are a new Comer. Sales rep here are excellent in communicating about pros & cons after inspection of car, great knowledge about car, key to details, transparency, building faith and honesty. Everybody works here passionately and enthusiastic which give us a positive vibe to visit here often in future too.
It's always a pleasure dropping into Spinelli for a service or repair, etc. The staff are very friendly and, very importantly, professional. Workmanship and attention to detail is obviously important to Spinelli, and it shows. When i come here I'm always confident that my car will be serviced professionally and at reasonable cost. The waiting room is bright, comfortable and clean, and free coffee too!
Great place, staff is friendly and knowledgeable, first time buying a new Toyota and love it. Thanks to everyone at Spinelli for making this purchase enjoyable
Service was great and very efficient. Rafik was our salesman and he was kind, courteous and helpful. We felt very good dealing with him. Mary and Steve were also great to deal with and helpful in completing our purchase. All around a great team, I would definitely recommend this dealership!
The best service with the best people. Everyone was super knowledgeable and great! We had the pleasure do deal with Pat, Sim and Stephan. I would definitely purchase another car from them. You will not find another dealership with better service and employees.
From the time i called for an inquiry to appointment and test drive of the vehicle everything was a very pleasant experience. The executive Anthony was very patient to respond to all our back and forth queries and different model opinions. He was also very humble and presented very well through out, he did not hide any detail to us. In fact we were sold out on that. W.r.t the financial and technical aspects Marlene and Steven handled it well and assisted us professionally. I was able to take delivery of the vehicle earlier than expected.
Thanks to Anthony, Marlene & Stephen for all your help & co-ordination to get a nice vehicle for me and my family.
Had an awesome experience. Look for Bobby when looking for a new vehicle! He took time to help me with my car and didn't stop assisting us even after we paid. Awesome service!
I want to start by saying that this is my first time buying a new car and I shopped around. I went to 4 different Toyota dealerships between St Leonard and Pointe Claire and Toyota Spinelli pointe Claire has the best employees and customer service!!! They actually greet their customers, offer them water or coffee. Very warm and welcoming. I did not have to wait, was greeted right away by the receptionist ( don't remember her name but the few times I came she remembered me and my name!) Max you were super helpful and informative. I did not feel pressured at all to make a purchase. I met with Max maybe 2-3 times before making my purchase. Marlene in financing I ❤️ You. So nice and friendly. Responded quickly to all my questions. June 20th Pick up day of my Rav 4 And sign the papers, Steven you were great and so funny!! I got a follow up call from Max about a week later. Toyota Spinelli Pointe Claire is like a small family and I love that! I highly recommend this dealership 👍🏾👍🏾👍🏾
Just purchased my first car (Rav4) the other day and never been more satisfied with the sercive from cory, max, teo and steven! Would highly recommend toyota spinelli! Thanks to them all for the everything on my first car!!
I want to thank Sajeevan Naganathan for his excellent work and great service that he has given to myself and my relations over the past two years and five purchases. It can only be best described as second to none. His excellent demeanor and genuine desire for customer satisfaction is
truly a great attribute of his. You and the whole team that supports you deserve all the praise that you and they can carry and more.
I look forward to a sixth purchase from you and the team.
Our overall experience was excellent!! From the sales person, Mike Armanious, financing(Annie Couture), GM(Patrick), Peter and with the paper works at the end with Steve, just a tremendous job on all their parts to make this experience less stressful and smooth. The atmosphere of the dealership is very welcoming. The above individuals made us feel at eased and worked in their full capacity to please us. We are very thankful to say the very least. Could never ask for a better place to do business with. Just had to add, what a service......Mike A. went out of his way to offer my husband and I a drink. For us that was a kind gesture for we just both finished work/school. Now we are happy owners of a 2012 Toyota Corolla.
OK- I have been a customer of Spinelli for a few years, but they never fail to impress. This time it was even better.
How is this ? - a week ago I thought about getting a new car, I went and spoke to William the sales rep, he showed us 3 options: high, mid and low price and a variety of features from economy driven to sportier.
no hard sell, pros and cons - explained in as much detail as we wanted or he thought we should know.
Angela greeted us like we were lost family, the receptionist was great and helpful throughout.
We chose a car after a second quick visit, and George took us through the options and finance side, no hard sell, clear and easy. Fast efficient, no problem.
They helped us arrange an optional GPS navigation system we wanted - all fitted in less than 48 hours, an anti theft tracker, the plate and insurance.
Finally, less than six days after walking in the door , Steve the delivery manager took me through the whole deal and the paperwork and I drove away a great new car yesterday afternoon.
No fuss, friendly, no hard sell, a great dealership, every time we have been to them.
Thanks.