The team at River Valley is awesome! They did everything they could to get me the best deal that fit my budget. Unlike other Ford dealerships I've visited, I never felt pressured to make a decision or purchase right away.
A special thank you to Eric, who was fantastic to work with. He was knowledgeable, patient, and genuinely listened to what I was looking for. At no point did I feel like he was being pushy or trying to upsell me. Instead, he made the entire process comfortable and stress-free.
It's refreshing to work with a dealership that truly puts its customers first. I highly recommend River Valley to anyone looking for an honest, no-pressure car-buying experience!
Top shelf experience from initial contact to delivery of the vehicle…
5🌟++
Gagan did an excellent job with her sales… She really worked hard to make the deal happen… An excellent sales person that knows how to get a job done…
The manager was really nice to meet and made sure that my needs were taken care of…
There were some special paperwork considerations to be made… And Crystal wrapped the deal up expediently …👍
An excellent vehicle with exceptional customer care & at a fair price…
Here’s a polished 5-star Google review you can post:
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I recently purchased a Mach-E from River Valley and had an excellent experience from start to finish. Lexi, the Finance Manager, was professional, knowledgeable, and made the financing process smooth and stress-free. Deep was a fantastic salesperson, patient, honest, and very helpful in answering all my questions throughout the purchase. Robby, the Sales Manager, ensured everything went seamlessly and made me feel valued as a customer.
The entire team was friendly, transparent, and committed to providing outstanding customer service. I highly recommend River Valley to anyone looking for a new vehicle. Thank you, Lexi, Deep, and Robby, for making my Mach-E purchase such a great experience! 🚗⭐⭐⭐⭐⭐
Had a very positive experience purchasing a Ford Maverick with Ryan as our representative. Appreciated his approach and the straight talk. He provided the information we were looking for and followed up 1 week after taking the vehicle home with a call. This ended up being a refreshing change from the experience we had with different representatives from other dealerships.
I recently purchased a vehicle and had an absolutely outstanding experience from start to finish. Eric, my salesperson, was knowledgeable, patient, and made the entire process smooth and stress-free. Tej, the General Manager, was professional and genuinely cared about making sure I got the best deal and felt comfortable every step of the way.
A huge thank you to Taran, the General Sales Manager, who truly made this the best car buying experience I’ve ever had. His professionalism, attention to detail, and commitment to customer satisfaction really stood out and made me feel valued throughout the process.
I also want to recognize Chrystal in finance, who was incredibly professional, organized, and made all the paperwork feel easy and straightforward. She explained everything clearly and made the financing process seamless.
I highly recommend this dealership to anyone looking for a vehicle and a team that genuinely cares about their customers. Thank you all again for such an amazing experience!
Bought my 2026 Explorer Tremor last Saturday and the sales staff were amazing. Lexi and Taran gave me a great deal on my trade in. Melissa did an awesome job writing up the contract and Cali is always great in service.
I would also like to add that the rest of the staff there are very friendly and approachable.
I came in with my wife and purchased a 2018 F-150, and the experience was fantastic from start to finish. Lexi in sales was incredible. She took the time to answer all our questions and made the entire process feel easy and stress free. Tej and Taran were also great to work with, very welcoming and professional. The overall atmosphere at the dealership was excellent. I’d highly recommend this dealership to anyone
We bought a truck from Eric last Sunday, he was incredible and such a professional and worked hard to get us into the truck we wanted. I would recommend Eric and his team to anyone looking for a new ford. We ended up getting my parents to go buy a new bronco from them the next day with Eric. I also wanted to add we had Kristina for financing and she was amazing and helpful to get us the right warranty for our new truck. Thank you to everyone we worked with you were all great.
Purchased a used 2018 F150 on November 30, 2025 which consumes oil. Would not recommend going to this dealership and you can read on if you want to know my reasons why.
I purchased a used 2018 Ford F150 XLT, with canopy, roof rack and 120 000 Km at about $35000 tax in.
Once I purchased the vehicle in Mission, I drove back to my hometown about 700 Kms away on Dec 2, 2025 and was off work, so the truck basically just ran short trips around town until March 7 when I had to take a trip back to the coast. I checked the oil before my trip and found that the engine oil had decreased to the lower hatch marks...which suggested that the this 2018 5.0L Engine was losing (burning) oil. After some internet research, I found out, is a common fault with this generation of 5.0 L Coyote engines.
I emailed the junior sales guy Armaan and after no email response (Armaan was on vacation), called the General Sales Manager (Taran Sahota) who said that he never knew of the those issues with that generation of 5.0 L Coyote engine and asked if I had bought an extended warranty (no) or why I hadn't brought the vehicle back within 30 days of purchasing because all used vehicle from dealers in BC have this 30 days guarantee. I was not told this (btw) by any salesperson at River Valley Ford when I bought this used vehicle but, according to Taran it's the law in BC (that would be a good thing to tell customers at the time of a used vehicle purchase I would think)
Although, Armaan was an attentive junior sales guy who I dealt with initially, I also dealt with his supervisor Tyler, they were always deferring to their General Sales Manager (Taran Saroya?) who never seemed to have time to meet me face to face in the final negotiations, but preferred to relay everything through Armaan or Tyler.
I suppose this is normal at a dealership but at the end of the deal I have always negotiated face to face with the people actually making the decisions (ie the general sales manager).
Personally, I think that it's a simple courtesy that should be extended to customers who are making a major purchase.
Along with the purchase, I also traded in my 2016 GMC Sierra with 102 K with stuck lifters which was damaged upon driving down to the Coast. I disclosed this information to Tyler when I initially approached them about buying the used Ford F150 and was 100% transparent.
They initially offered me $13 K as a trade it which with a book value of 20K and a 6K repair seemed like a fair deal. They had the vehicle towed from a repair shop in Port Coquitlam to their dealership in Mission. There, they had their Ford Tech inspect the vehicle for the upper engine work. Shortly after, I got a sheepish phone call from Tyler stating that they only wanted to offer me $8500 for the 2016 GMC Sierra, claiming that the Sierra looked like a bush truck and needed body work. (nothing to do with the mechanical damage)
It felt like the classic "bait and switch" in order to coerce me but unfortunately I still made the deal.`
I was truly in a bind as I needed to get back to my hometown, had been forthcoming about the issues with Tyler regarding the stuck lifters on my truck and that I wanted to trade it in.
Last week I spoke to Taran Sahota, (he did return my call) and asked if they would pay for an engine diagnosis in my home Ford Dealership he got a angry that the [paraphrasing here] "truck I traded in had more issues than the lifters [even though they had their Ford tech inspect and look at the vehicle] and that the truck looked like a bush truck and he wished he never would have done the deal and that's the risk when you buy a used vehicle (the F150 I bought had 120 K on it)
Well Taran, the experience is mutual, I wish I never did the deal with you guys at River Valley Ford and would not recommend anyone else looking for a new or used vehicle either...
Brandon at River Valley Ford in Mission, BC delivered an exceptional purchasing experience for our new Ford Maverick XLT. He was knowledgeable, attentive, and consistently straightforward throughout the process. His professionalism & clear communication made the entire transaction smooth and easy as we had travelled f/ Victoria to purchase the vehicle. Would recommend Brandon to anyone looking for a reliable and customer‑focused sales professional.
Extremely unprofessional and disappointing experience.
I placed a $2,500 “non-refundable” deposit on a 2025 Mustang Mach-E Premium and was actively moving forward with the purchase in good faith.
On Tuesday, I was told there was another interested buyer and that I would receive a call back within the hour. That call never came. Instead, on Friday evening, I was informed the vehicle had been sold.
There was no written deadline. No formal cancellation. No clear communication that the vehicle would be released. Just silence — followed by “it’s sold.”
When I raised concerns, manager Taran Saroya stated he “didn’t care” and that he just wanted the car gone. That response alone reflects the level of professionalism and customer respect here.
After selling the vehicle, the dealership offered to refund the so-called “non-refundable” deposit. If a deposit is truly non-refundable, policies should not suddenly change once it becomes inconvenient.
I requested they honor the agreed pricing on an identical unit. That was refused.
There was also pressure to finance the vehicle instead of proceeding with my preferred payment method.
For a major purchase, this level of communication and accountability is unacceptable. Buyers should proceed very carefully and ensure every promise is documented in writing.
I have recently bought a Mustang Mach-e from this dealership. The service is great when they want to sell you something, very responsive, attending your calls, etc. Once they have you sign the contract and you get the car out of the dealer, good luck getting anyone to respond to any inquiries. Also, when they promise you anything, any perks, whatever they offer you free of charge, make sure you got it in writing, that is, when they print out the copy of your contract make sure it is the same as their original in file. Take the time to go through it and match it with the original. I signed some papers, trusted them to have printed out everything and handed the whole file to me but now, when I want to claim what they promised, the paper I signed it's not in my copy. How convenient isn't it. They're saying, "if you didn't get it on writing then we don't know we promised it." Well, I signed the papers, they just did not make and give me the copy so nothing to be done, except warning you. Please, go to a different dealership and always check your copy with the original to make sure you have the whole thing matching.
I just had a wonderful experience with Dave!
He was a pro and totally took care of us start to finish. His Boss Robbie was wonderful as well and Melissa in finance was an absolute Gem! I'd refer any family and friends to Dave and his Crew down here at River Valley Ford in Mission!
Amazing experience from start to finish!
I had such a positive experience purchasing my new vehicle. Prahb was incredibly helpful, patient, and knowledgeable throughout the entire process. He truly listened to my situation, never pressured me, and made sure I felt comfortable and confident every step of the way. The whole experience was smooth, stress-free, and genuinely enjoyable. I’m so happy with my new vehicle and would highly recommend Prahb and this dealership to anyone looking for outstanding service.
Needing specifically OEM parts, and recently opened I was skeptical of them being able to accommodate my needs. Having dealt with Emry at the Parts counter, I am super satisfied with how they were not just helpful, but personable and very accommodating. I asked alot of questions, and never felt as if I was bothering them. I would def recommend dealing with them for anyone who needs any parts for their Ford, no matter the age of your vehicle. I even returned some parts, and it was a painless experience. These guys are GREAT!
I recently purchased a Ford vehicle for my daughter from Ford Branch River Valley in Mission, and I truly had an excellent experience. I was very impressed by how helpful and patient the staff were throughout the entire process.
I would especially like to thank Robby Saran for his great support, as well as Christina Anderson, who assisted us with the financial process in a very professional and kind manner. I’m also grateful to Chrystal, who guided us through the finance department and provided helpful explanations every step of the way.
And of course, a very special thank-you to Lexi. She was incredibly sweet, friendly, and supportive from the beginning to the very end. She helped us make the right choice and made the whole experience comfortable and easy.
I sincerely wish all of them continued success, and I truly appreciate the wonderful service we received.
I went here to look at SUVs. After saying I wanted to walk around the lot, they brought me inside and tried to sit me down and talk with me, when that wasnt what I wanted to do.
I then looked at a vehicle that I liked, but made it clear I wouldn't be buying anything that day. They tried to pressure me into buying the vehicle anyways and putting it deposit down on it because apparently other people wanted the vehicle. As soon as they told me someone else wanted it in my head.I thought, okay. Let them have it.I don't care. The thing I hate the most is being pressured by pushy salesman. Except.
I didn't think it was the salesman who was being pushy. I felt like it was his bosses.
I ended up leaving after talking to my dad, who was helping me buy the car. And I found a better vehicle elsewhere for half the price and sold my old vehicle privately.
I have since had to block three different numbers from this company as they won't stop calling me. If they can't figure out that no response is a response that says a lot about the management there.
I will never sell or buy a vehicle to or from this company. If they are this pushy, when I didn't even buy a vehicle from them, imagine what they'd be like if my car ever needed to be serviced.
I had service done on my truck I told the service personnel to be careful with the rims when I got my truck back the rims were damaged from the impact gun. I had brakes done new rotors and brake pads right side uneven wear from a faulty brake pad even after changing the rotor and pad problem persists seems like the brake pads not clamping evenly getting a jolt when stopping or when braking at high speed. The resolve service personnel offered to fix two rims not all four and no effort to revolve why the brakes are sticking and wearing uneven . The dealership ended up repairing all 4 rims. Had they gone to their most experienced technician Carter would have saved myself and the dealership the hasel and run around. Carter was able to pin point the jolt problem during the ride along and appropriate repairs were done to fix the jolt problem I highly recommend Carter for future repairs unfortunately the dealership does not want me back as a client 🤦🏻♂️
I had an amazing experience working with Brandon! He was friendly, professional, and really went above and beyond to make the car-buying process smooth and stress-free. He took the time to answer all my questions, was never pushy, and made sure I found the perfect vehicle that fit my needs and budget. Highly recommend Brandon to anyone looking for a great, trustworthy salesperson!
Picked up my 2025 Ford Escape from River Valley Ford and honestly couldn’t have asked for a better experience. Eric and Tej were awesome to deal with — super easygoing, helpful, and made the whole process really smooth. No pressure at all, just genuine people who know their stuff.
If you’re thinking about getting into a new Ford, definitely go see these guys. They’ll take good care of you.
PS: Check out the new store, its amazing.
So glad I drove by! I had no idea mission got a new ford dealership, I popped by and they had a great selection of inventory. I ended up upgrading my ford escape to a brand new one, I feel that I got a great deal and that my time was respected aswell. If you are in the market for a vehicle i would 10/10 recommend river valley ford! Thank you for the positive experience.
I worked with JP shopping for my 17 year old daughters first vehicle. I have to say JP was very professional and helpful despite the rest of this review. I wanted to perform a pre-purchase inspection prior to negotiating a deal and was informed by JP that the new ownership of the JAG group will not allow 3rd party inspections. I spoke with the GM and he sent me the inspection report that was performed in house. He also assured me that his technicians are very thorough and detailed in their inspections and it was not necessary to confirm their findings as they stand behind their inspection. We were able to negotiate a deal (again no complaints about JP) and I brought the vehicle to a shop for an assessment the day of purchase. The shop immediately identified burnt transmission fluid previously identified as clean and clear by River Valley Ford as well as an obvious substantial oil leak from the timing cover. Repair of the timing cover leak is in excess of $1100 and a transmission fluid exchange is $300. I have left over half a dozen messages with the GM over the last 3 weeks as he is unable or unwilling to take my calls and have yet to receive a call back to address these deficiencies. I would recommend insisting on a 3rd party prepurchase inspection prior to negotiating with River Valley Ford as their inspections cannot be trusted and the lack of response suggests they were likely aware of these issues despite giving the vehicle a clean bill of health.