Worst dealership on Ontario. Rude manager Sam Assi. Selling cars with tires that are almost gone and big question how they pass safety. If manager Sam Assi is rude then what you can expect from other staff. Imagine this unprofessional behaviour is at the time of buying, what you can expect after sales service. Refrain from this dealership and save your time.
Good sales people who gave me good instruction on the new car and ensured all my issues were addressed. Good team.
Was the most competitive and worked for my business. Pretty easy to work with mind you everything I did was over the phone and didn't get any pricing or paperwork until I committed to buy from them which was a little bit frustrating but understandable.
It was nice dealing with Clarke. He was very professional and rarely kept me waiting. Also, even though I took a while to decide, he wasn't constantly pressuring me as I told him it would take me a few weeks to decide and he just let have time to decide.
I have had great experience at Oakville Honda, Ryan Nifo has been an amazing advisor. I truly felt no pressure, sale or no sale, honest advise and always a warm welcome. Ryan has always been helpful.
-Excellent Customer Service
-Professional Advise
-Very Knowledgeable
Thanks Ryan
My family just leased a 2020 Honda Pilot black edition from Oakville Honda. Ryan Nifo, and Dave Tucker made the experience even better. With the pandemic going on Ryan went out of his way to ensure the safety of my family and even other customers. I have also never had a deal done so fast before, we were in and out of the dealer a lot faster than expected. If you're looking for a new or used vehicle I highly recommend Ryan Nifo and the team at Oakville Honda. They will take care of you.
The service department is incredibly incompetent, unable to diagnose basic issues with their own vehicles and downright negligent when it comes to their recommendation to put safe cars back on the road.
I had assisted a friend with the reported issue of "vehicle running loud at high speeds". Honda was unable to identify what was a major wheel bearing issue bordering on failure which can very clearly be heard and distinguished. The service department however, only drives vehicles around the block at
I have been leasing new vehicles for years & i recently had the best experience ever with Oakville Honda!
During this process i was very fortunate to be able to communicate with Dave Tucker (General Manager). Who did his best to make the whole experience very special!
We spoke over the phone & agreed to a lease for 2020 Honda Crv Sport, within five minutes...WOW! There was no need to haggle, as is usually the case. Dave, came out batting & immediately offered me a very competitive lease arrangement (SO REFRESHING). Later he even threw in some extras (at no extra cost) & arranged for the vehicle to be delivered to my home in a glass trailer. That experience blew me & my family away!
Throughout the process Dave & his team surpassed my every expectation! When i need another vehicle i will going directly to Oakville Honda to speak to Dave & his team.
Thank you, very very much!
My experience at Oakville Honda was great no pressure to buy! I bought a non Honda vehicle. Kevin Tieu was great and helpful the day I pick up the car!!! Mike the use car sales manager was fair and honest in the negotiation of the vehicle. My experience was fair and stress free. The used car warranty at Oakville Honda is what I was very impressed with and help steal the deal!!!! Thank you Guys! Great assets to Oakville Honda!!!!!
Had a very easy and friendly experience with Ryan, who was a big help. Due to the current pandemic we had to complete the process over the phone, but it was done in a prompt and satisfactory manner.
I recently purchased a new-to-me vehicle at Honda Oakville and was really impressed at the sales process at this dealership. Having this be my third vehicle purchase and leading up to purchasing a Honda I visited about 5 different dealerships throughout the GTA and the level of care and customer service provided at Oakville Honda was significantly better than the others. In particular, I’d like to give a special shout out to Mo who made the process seamless from test drive, to purchase and finally pick up. Thanks so much Mo!!! I’d recommend anyone considering visiting this dealership to give it a chance and also ask for Mo, you will not be disappointed!
My parents bought Honda CR-V through the dealer Jackie. Jackie was very professional, nice and honest during this process. All other staffs at Honda were also very welcoming, friendly and professional!
Most importantly, my parents are very happy with their purchase. Thank you Honda.
My boyfriend recently bought his used Audi Q3 from Honda Oakville and we are beyond happy! We had a very smooth and easy experience all thanks to the sales rep. Kevin, who wasn't pushy and who was just an honest guy overall - he was great! We also loved meeting and working with Sam from financial services - he was very understanding, helpful and just amazing!
Oakville Honda and in particular my great Sales Guy Kevin made buying a car a lot of fun. Kevin was on the ball, a really nice guy and great professional. Not pushy at all like some sales persons. Every thing I asked for or needed including some great coffee was provided with a smile.
The process was wonderful from start to finish. All of the staff I met were very attentive and helped make it a great experience.
When I walked into the showroom I had already negotiated a great rate for a 2019 Honda Passport at another Dealership. Kevin spoke to his guys and beat the original offer as well as my counter offer.
The Icing on the cake for me was when I noticed Honda had increased their Cash Promotion by another $1000 the day after I had signed to purchase the vehicle. I spoke to my guy Kevin and he brought it to the attention of New Vehicle Sales Manager Sean. Sean had no obligation to provide that extra discount but he just wouldnt have it any other way. Very classy move which will bring me back in the future. I used the money to buy a load of cool extras for the vehicle.
I highly recomend Oakville Honda they run a great operation, service with a smile and the staff are very personable.
The customer service that Ryan Nifo, the sales rep. at Oakville Honda provided was fantastic! My family and I were debating between an Honda Odyssey or a Toyota Sienna and being a long term Toyota customer for over 25 years, I was leaning towards the Sienna. Ryan was very responsive, patient, persistent and very easy to talk and ultimately we ended up getting the Odyssey instead. Thank you Ryan for all your assistance!
I purchased my new vehicle a few months ago from Oakville Honda, and I'm so happy with my choice. Ryan Nifo was my Sales Agent and he was great. Not only did Ryan get me the exact vehicle I was looking for but he made sure I got a tour of the service department and all the features of my new vehicle before I left the lot. I would definitely recommend Ryan to any friends or family looking for a Honda.
I recently purchased a car from Kashif at Oakville Honda and couldn’t be happier with the service he provided. He provided me with all the information necessary and I did not feel pressured one bit, which is very important to me when car shopping. He was able to answer all my questions and was able to provide me with the options and pricing that I was comfortable with. Would also like to commend Sam, the financial advisor, for helping go through all my options and explaining any questions I had. All in all, a great experience and would highly recommend Oakville Honda!
We went into Oakville Honda to check out the 2020 Honda Pilot models .
Ryan Nifo greeted us in a friendly and informative way and went beyond our expectations to ensure that we were aware of the car performance and safety features prevalent in the new Honda Pilot. He happily answered all of our questions and made us feel very comfortable and at ease. We were very impressed with the service we received.
We found our car shopping experience to be exemplary and superior to any service we have ever received at a car dealership.
We strongly support Oakville Honda and suggest anyone that is looking for a new car to go see Ryan Nifo , he was excellent and exceeded all of our expectations.
A couple of time I went here for service, both times my car door sill was badly scratched. First time I asked them to clean and buff. The second time I just left. Make sure you remind them that the tech needs to be more careful when working on cars. The good service adviser left and the not so good one stays.
One time I came because the tire pressure monitor went off and when the adviser checked he said it's no problem then I told him well tires pressure rises when car has been on the road.. and he had preached me not to trust Google.. I can't believe it.. later the dealership admit the tires were losing air.. good thing that guy is no longer there...
Very bad experience. Our Van AC system pipe needed to be replace on July 2018. For two and half months it was working fine. Last summer turn the AC on and is not working. Take the van back to fix it since we didn't use it much. I was surprised when we found out we need to pay for the whole service and parts again. Wasn't happy about it. Try to get some reasonable answer and reach out to Mike the service manager and spoke with him twice after leaving a few messages. It's been 5 months still didn't hear anything from them.
I had an exceptional experience at Oakville Honda! This was my first time buying a car and both Bassam and Moe took the time to answer all of my questions, carefully explain every step of the way to me and guide me from the beginning to the end. I truly appreciated their honesty in their recommendations and they both went above and beyond to ensure that I was getting what I wanted. Moe continued to check in with me and even went out of his way to help me find a good deal on snow tires as well (somebody give this guy a raise!). Rachel also did a great job explaining the options to me and the rest of the staff were very friendly as well. I highly recommend Oakville Honda and I would suggest asking for Moe if you want to be taken care of!
Was really impressed by my sales reps excellent attention to detail, friendliness and knowledge. Do yourself a favour and ask for Firas. Seriously, one of my best sales experiences. The 2017 Crv we bought is everything we have wanted in a vehicle. We did our research, liked what the ex-l had to offer and found one competitively priced. Thanks Oakville Honda!
Very negative experience. Purchased a preowned 2015 Honda Pilot Touring. I have purchased a fair number of used cars and this was by far the worst experience I have had. We paid top dollar for the vehicle and the only thing we asked for was winter mats, which we assumed, were going to be ordered new. They ended up taking them out of another vehicle on the lot, which would have been fine if they were up front about it from the beginning, it just felt sneaky.
The dealership was very hard to deal with and made it difficult to process the paperwork in a way to minimize the time that I would have to spend at the dealership. The finance manger would not even call me to tell me what I should bring or start the credit application, despite a clear request for them to contact me to help expedite the process.
I tried fives times to get in touch with the General Manager of the dealership prior to the deal closing to address my concerns. I was very clear to staff who took my phone call that he needed to call me back, and I also left him a personal voicemail. To this day he has not reached out to me.
My last Honda Pilot I bought from a dealership several hours away, never even met them in person as they even delivered the car to us and I had no trouble dealing with them.
Clearly, Oakville Honda does not care about customers, just the bottom line.
We wanted the car, so I had deal with them and I feel like they took advantage of this, otherwise I would have walked away.
Very unsatisfactory experience,after initially shopping for a vehicle and showing much interest, explained as I was from out of town that I had to confirm with my financial institution re securing a loan.On my way home sales associate called me to see if I could provide pictures of my car so it could be placed on an online auction site. I therefore assumed that my attempt to buy the car was progressing. Three day later I learned that the car was sold to someone else.I was extremely disappointed with the way this was handled.I feel that I should have been able to make a deal .I was not able to act as I would have.
My experience here was amazing. A breath of fresh air where no one was pushy or trying to sell you anything. Ryan Nifo was amazing. Very helpful took so much time to answer my 100 questions and be very thorough. The whole experience was great especially that this was my first car buying experience. If you go in ask for Ryan
Avoid at all costs. Bought an 2016 Odyssey in June of 2019. They will say whatever is necessary to convince you to buy. The salesman did not follow through with what was promised, and 10 days later had warning lights coming on. I had to fight tooth and nail to get the issues corrected and the GM made it sound like they went above and beyond. I have a 10 page word document detailing the problems I had with this company. Honda Canada would not return my calls. Now, 6000km later I find that tire tread only has 7/32 remaining. Buying from Oakville Honda is the biggest mistake I've ever made.
Do not trust to their advise on the phone. They give you wrong advises easily..I called two days ago for a simple lube oil change. The lady said the nearest available date is November 19, but you can drive here anytime and ask for a quick oil change.. i got off from job today and went there but they totally denied what they advised before. Just wasting time!. it doesn’t matter how much you talk about caring the customers, your act talks clearly...
Great experience with my recent purchase. Excellent follow-up and responsiveness after the sale was complete. Very happy with all the employees who worked on my purchase.
Service shop review. Came in to replace a side window for a 2015 CRV. All in all, I felt that they really did not care about the customer. It seems like the service team here are prone to careless mistakes. As such, it indicates the lack of interest for customer satisfaction. I would not recommend coming here to service your car.
1) They tried to charge me more. Apparently their system charged me for a more expensive part, luckily I had the original quote and showed it to them. They did change it back to the quoted price. Was this them trying to grab more money from me or is this an honest mistake? I don't know.
2) They took the wrong phone number, I don't even understand how this could happen. The mistaken number wasn't even remotely close to my phone number. Luckily I called to check in, discovered it then, and had them change it.
I had an excellent experience at Oakville Honda. Rachel, and Alex (Finance and lease Managers) really went above and beyond to help me out with a lease transfer. They were very accommodating and most importantly took the time out of their day to work around my personal schedule.
As for the rest of the staff they’re all super positive, friendly, and welcoming.
Thanks guys!
I have never received such terrible service as I have from Honda Oaville. I had ongoing issues with my automatic start, instead of being helpful the service manager became confrontational and then stopped replying to emails. I also emailed the GM with no response. If you have the choice, I would bring your service elsewhere or be prepared to be disappointed.
Went for a oil change. Oil was .5 liter low when they finished. Then asked me to sign a wo because I wanted the additional oil installed to the proper level. (I always check the oil level and leaks after getting it changed at service centers). Then
had to drive back to the dealer and asked them to reset my maintenance minder back to 100% from 15%. Which should have been done before they returned my vehicle.
I dealt with sales representative Firas. He was very helpful and provided me with a ton of information. I would really recommend him and as he provides excellent service!
Today I had a service appointment at 7am. I was really impressed, from the way Anthony welcomed me, explained what theywill do and the accuracy and punctuality in the work, the car wash at the end, simply flawless. He even suggested to postpone the tire rotation as we will change to winter tires soon which proves that this dealership is honest and they are not after your money, they want to gain your trust and respect, and they did. Thank you all and thank you Anthony. I had a very pleasant experience, i wish other dealerships learn from you.
The motor on my left side passenger sliding door went just outside of my three year warranty. I have three kids, one with special needs, and having a door that doesn’t open isn’t an option for us, it’s a huge safety issue.
After calling my local dealership, they couldn’t even have gotten me in the same week to look at it. Since mine is the family vehicle, this wasn’t an option. I called the dealership I bought the vehicle from, and they were even less helpful. Two voicemails to the service managers at these locations, which were never returned.
I called Oakville Honda, and was assured if I brought it in the next day and left it, they could see it, but wouldn’t be able to fix it until Friday. I was concerned it wouldn’t be covered by my extended warranty as well.
I went with the intention of leaving my vehicle, however, service was able to cut the cables holding the door closed and I was able to leave with the door operational in manual mode, which was reassuring that emergency services could access my kids if need be. They confirmed it would be covered by warranty.
Dropping off my car was a bit of a wait (only one service advisor was available with three people dropping off, pick up informed me she wasn’t trained as a service advisor and couldn’t assist me. Big cross training opportunity there for simple drop offs).
My van was serviced quickly, and Miguel remembered my name when I came to pick up. They also washed my van when I mentioned it was a wasp haven with tree sap.
Overall, very satisfied, thank you.
Kashif was very pleasant, did not try to hide anything from me (important for buying a used car), was flexible in working with my schedule, and was easy to get in touch with. Overall very happy with my experience.
My first Honda purchase. Had a great no-pressure honest sales process. Great advice on and great deal. Look for Kashif. The guy with the Batman ring!
I purchased a used car from Honda Oakville recently. Kashif was very helpful right from the process of test drives all the way to closing the deal. He made the process simple and efficient. I look forward to getting regular services at this location. Keep up the good work!
We leased a car last week and we walked out very satisfied. Kashif Was very professional and made sure we got the best deal and customer service. I would highly recommend this dealership.
I bought my first Honda at Oakville Honda. The dealership is clean, bright and inviting. I dealt with Moe Assi in sales and could not be happier. He was wonderful. He addressed my needs, understood my budget and got me a deal that I was happy with. I was so happy that I referred my son who was also in the market for a new car. Moe took excellent care of my son and we now have 2 Honda cars in our households. I’d recommend Oakville Honda to anyone looking to buy a new or used car and I fully endorse MOE ASSI as the sales rep who takes care of all his clients with sincerity and diligence. He is conscientious, attentive, thorough and sweet. Thank you all at Oakville Honda and I’m loving my new car.
Cheers
Carla
Purchased a 2019 civic from Dylan earlier this year and was very happy with the experience of buying my first car. He was very friendly, informative and patiently took the time to answer any and all questions we had. He also followed up after the purchase to make sure everything was running smoothly. Very impressed - highly recommend both Dylan and the dealership!
AMAZING SERVICE THROUGH AND THROUGH! I went into Oakville Honda today to check out a 2015 Honda CR-V (aka the car of my dreams at this time in my life). I was greeted with smiles all around. The ladies at reception were very kind, and Carlo helped me choose the perfect car to meet my wants and budget, all whilst remaining genuine, professional, and patient. Sam the man helped me with financing, and made me feel comfortable. He took the time to explain the details of everything...so I felt at ease knowing exactly what it was I was signing. I am so grateful to Sam and Carlo, as well as the entire helpful and friendly team at Honda Oakville. I would recommend this Honda dealership location to anyone and everyone. Thank You!
Recently purchased a 2019 Honda Civic from Dylan Cohen after checking out various dealerships and comparable cars. There really weren't any comparable vehicles that offered the same features and met the needs of our family. Dylan was really great at explaining and walking us through all of our options and took the time to answer any questions we had. When we were ready to test drive, he even came in on his day off to accommodate us as we only had a baby sitter the one day. He has continued to follow-up to address any further questions and ensure we are satisfied. Professional and friendly in all of his interactions with us. We are very impressed and would highly recommend both Oakville Honda and Dylan.
I purchased a 2019 Civic and I'd love to give a big thanks to Carlo for making it happen! This was my second experience of purchasing a brand new car with a dealership and Carlo went above and beyond my own expectations. His level of professionalism matched with his friendly demeanor made for a smooth and very exciting transition into a new vehicle. The team at Oakville Honda had the car I ended up purchasing on the lot and I was able to pick it up within a few days of signing the paperwork with winter tires on and tinted windows! The relationship with this dealership doesn't stop once you've driven off the lot. Carlo made an even bigger impression on me when he followed up to make sure everything was up to my standard with my new car. Extraordinary customer service at this dealership and I have big thanks to give to Carlo for making it all happen! 10/10 would recommend.
Brian and Carlo are great! They listen to your needs and are genuinely interested in helping you get the right car for your needs. They are honest, kind and hard working! Would highly recommend going to see them for any car needs. Thanks guys!
Recently made a purchase at Oakville Honda. Dylan.C was a very friendly and informative salesperson. He answered all my questions and was very helpful. He had excellent knowledge about the car features and took the time to outline features and send me information that would be useful. I found him to be attentive to my questions and concerns. The showroom itself was also very clean and well organized.
Our experience with Alex was super great. Starting from end, he was very patiently answering bunch of my questions and never pushed me to make my decisions on the spot like other Honda dealers(Burlington). He worked out overall great deal including best trade in value/accessories and better monthly installment.
I really had very satisfactory experience with him and I would highly recommended him.
My son bought his first ever car here and we found the whole experience wonderful. The dealer we felt with was honest and easy to deal with. They worked around what my son could do and found him the perfect car.
Worked with Moe and Nick to get the perfect deal. Great to work with and can recommend purchasing with confidence
Extremely disappointed by the whole service experience for my Odyssey that i bought from Oakville Honda.
1) I called yesterday to get Appointment for Service B. I was quoted $212 plus tax.
2) I specifically told the receptionist that I DO NOT need tire rotation and she said fine, It would be $37 less.
3) My Mother brought the car in today to have the service done. She was charged $250 plus (inc tax), which is not close to what i was told
4) I called the service department who told me that Tire rotation is included in the price and that even if i dont get it, the price would not change. That is totally different from what I was told initially
5) I asked what the other charges were. I was told that addition was for synthetic oil change and that my van REQUIRES synthetic. Why was i not told that when i called in to book? In addition, I know enough about cars to know that Synthetic is an option, not a requirement.
Overall, super disappointment with the service department and this will be my last visit to your dealership. Just plain, bad communication and not honouring the original commitment, both in terms of pricing and work done.
AMAZING customer service experience!!! I was highly impressed by the professionalism and politeness of the sales people.I didn't feel like they were trying to sell me on a car/sales pitch as soon as I walked in. I was able to take my time and ask questions to which I received knowledgeable answers.
The staff are great at communicating the deals and offers right down to the fine print. They were able to understand my vehicle needs and budget and work within it!
I would return to Oakville Honda over and over for my vehicles purchases and highly recommend them to friends, family and co-workers.
I just bought the second Honda car at Honda Oakville. I contacted other brand shops and also other Honda dealership. As I have remembered friendly experiences with salesman, Jacky, I have always wanted to do another business with Honda Oakville. Jacky is very responsive even after sales.
Also, there is another great sales manager, Les, and he is so informative that I felt I didn't just buy a car, but also I learned about a car. Les helped me make an informed decision again.
My kids also like to visit there because of cozy atmosphere and free warm popcorns.
Since I came to Canada last Aug., my first Honda meant, "new start" to my family, and my second means "protecting my kids from Canadian cold weather" as well as "freedom of my wife to move around without her roommate." :-)
I do appreciate all the efforts and explanation by Les and Jacky, and hope to do another transaction with them.
Just bought our fourth honda from Oakville Honda. As always great service!! Only suggestion is to make the process a little faster. There was too much waiting around! Looking forward to getting our new car 😄
I own a CRV (2007) and this dealership has been great. In fact I will make it a point to purchase a new Honda from this Dealership. Well run & honest. Never had a bill that surprised me. No BS.