If you want to be harassed by their sales team for years to come then buy here. I have received relentless phone calls and text messages over a five year period from the sales office despite speaking with multiple managers and demanding that they don't contact me. ~6 ms ago I was contacted and had the same discussion and was told they were under new management and would absolutely not contact me again. Then 3 months ago same story. Just got off the phone with yet another manager being told this would be the absolute last time. I like my car but I will never buy kia again after this experience. If you really want a kia try a different dealership.
Great staff and an awesome place to come for service!
Helpful and professional
Never heard from after the initial contacts
ABSOLUTELY AMAZING STAFF! VERY FRIENDLY! BEST PURCHASING EXPERIENCE MY FAMILY HAS EVER HAD! THANK YOU SO MUCH TO STEPHAN AND HIS TEAM!
We had the pleasure of recently purchasing a vehicle from North Edmonton Kia. We dealt with Kevin B. and Stan who were beyond professional and exceptionally accomodating to our needs and desires. Kevin has a vast knowledge of the products available and they both made us feel comfortable, providing us with detailed information in a fun and engaging atmosphere. Thanks again! Ted and Judy.
Victor Adebiji took me through the sales process and it was a great experience. He was gracious and helpful, followed up with me without using high pressure sales tactics. If you’re ever looking to buy a vehicle, I recommend speaking to Victor! His customer service is wonderful!
Chris in online sales really helped me narrow down my search during the Covid-19 Pandemic and lined up an appointment for me. All precautions were adhered from when I walked in the door, testing the vehicle and finalizing my purchase. Shad helped guide me through the finances of the vehicle and the entire process was transparent. I’m happy I made the drive from Calgary. Thanks North Edmonton Kia!
My family wanted to upgrade our 2014 KIA Rhonda to a KIA Sportage EX as I drove this model in a previous car loaner and fell in love while driving it for the day. So, we visited the KIA North on St. Albert Trail and spoke with Eric Rolf-Barker one of the Sales agent at this location.
Our experience at this KIA location was FANTASTIC!!
I would highly recommend going to this location for the FAMILY service experience. Everyone we spoke with was Fantastic and accommodating!
Nathen the sales Manager that helped Eric was personable and witty and brought his experience and knowledge of the business.
Nathan went over and above to find us a vehicle that suited our price and checked off everything on our list.
Brandi our finance wizard, worked her magic and helped us get the numbers on paper.
Aside from working her magic on our paper work Brandi is very good at explaining the process and gave us insight and suggestions for the best outcome.
Brandi was charming, friendly and VERY helpful, not only to us but our son who had questions about financing.
We were also introduced to the service consultants so that our first oil change we know where to go and who to see.
Eric, thank you for taking care of us and your easy-going and quiet demeanor allowed us to take the time to know which vehicle we test drove suited our family without the urgency or pressure to purchase a vehicle.
I don’t give accolades freely unless deserved and KIA North on St. Albert Trail you deserved it…
Side note 😋🙂Please hide your coffee machine as my husband and son are talking about visiting you just for the coffee 😂🙃😋🤪 The Fisher Fam
Just bought a new Sorento from North Edmonton Kia. It's been a week and I'm so happy with my new car. Victor was very helpful and made sure I got into the right vehicle for my family and I and worked with my budget. He also went the extra mile to make the purchase seamless. The whole team was very helpful and I have no regrets. I would highly recommend this dealership. Thanks Victor!
I have no complaints about my car shopping experience with North Edmonton Kia. In fact, Victor is an absolute gem in the car industry! He was patient and never pushy - thankfully. Victor sat with me and found the perfect car for me. His professionalism never wavered throughout this process. I would HIGHLY recommend Victor to anyone in search of their new vehicle, 100%. He does everything he can to help keep you satisfied! Go see him. Do it. DO IT!
By far the best dealership experience I have ever had. Thank you so much to Wyatt, Justin and Justin for listening to my needs and putting together an outstanding deal that far exceeded my expectations. What a great team here!! Outstanding professionalism and compassion. You guys killed it!
This was the best experience I’ve had a dealership. Most of them are just serious and to the point of making a sale... but not here at Kia, Eric was the best ever! This is my very first car I was nervous going in and sitting down but Eric made it very fun and comfortable and enjoyable. He listened to everything I wanted and he did just that and more! Definitely recommend seeing Eric!! Rock star! ⭐️🔥
I worked with Chris primarily on the sales deal of our RAV-4. He worked very hard at getting us a good deal for my trade in as well as our newer vehicle! He was friendly to deal with, there was no excessive sales pitches and the environment was very relaxed. They did an undercoating on the SUV and they did an excellent job; one of the better jobs I've seen in a while! We also got the pleasure of working with Shad (Finance Manager) to finalize all the numbers. He was very clam, funny, knowledgeable, not pushy at all! I highly recommend North Edmonton Kia, now that they are under new ownership/management.
Just received this from north side Kia from purchasing a vehicle. They are very thoughtful. My experience with them was really good, I felt like I was part of their team. Kris Reiniger was super great and she is very good at her job and talking to customers, and the rest of the team was really cool. I was having issues with my last vehicle and Kris helped me. I ended up driving away with a Kia Sportage. And I absolutely love it. By far one of my favourite vehicles out there.
I couldn’t Be any happier with my overall experience at North Edmonton Kia. Wyatt and the finance manager Kevin went out of their way to help me to purchase my Kia Forte and I am so thankful to them! Also Jeremy the service manager went above and beyond to ensure I had safe winter tires and rims! I am a very satisfied customer!! I would highly recommend North Edmonton Kia !
Nemo and Nathan did everything in their power to get us the best deal they could, and with every feature we wanted and more. We were very happy with the amazing service we got from this dealership. Everyone there were so helpful. Highly recommended.
Victor was very helpful when we were looking at a used vehicle. He handled our questions very well and has a very friendly personality. It was great working with him since he is patient. We highly recommend you look for Victor. Whether it is a new Kia or a used car. He is very calm, professional and goes the extra mile to keep you satisfied.
No pressure sales! Eric and Nathan were beyond excellent to deal with!Super friendly atmosphere, great coffee, the staff talk to you as if you're best friends, total transparency about everything! I'd give 20 stars if I could! Highly recommend seeing the team for your vehicle purchase needs!!
Had the pleasure of dealing with Cory, Justin, Evan, and Nathen. This store embodies the mode of service and doing the right thing. It's refreshing to encounter a store with management that believes fully in doing the right thing not only by the customers, but by their own people. It doesn't get more real and genuine than the guys at North Edmonton Kia! Highly recommend. Also their receptionist Mil, is an absolute pleasure as well! :)
Had an amazing experience with Victor and Kelvin, they are such a wonderful people to work with. They worked really hard to get me something I really love. Trade in my old vehicle and got a beautiful one through their hard work and time. I do appreciate working with them and of course I will recommend friends and families at North Edmonton Kia because of the great services that Victor and Kelvin showed me. Thanks again.
Knocked it outta the park!!!! Highly recommend!!! Ask for Victor and he will hook you up!!! Got me into the vehicle I wanted fully loaded and with a steal of a deal.
For financing Shad is your guy. He is a wizard with the numbers and managed to get me a lower rate and cash back!!
Service is by far the best I have experienced in a long time. They hooked me up so well, my boyfriend came in the next day and got himself a wicked deal too!!! The final touch was the Bears & Wishes gift basket I received a couple days later!!! Hands down best dealership in the city!!!
My husband and I just bought a Kia Forte from Victor. He is so amazing and kind and i would highly recommend him. He was incredibly easy to deal with and made the experience an absolute joy! Kevin in finance was also great to deal with! Go buy a Kia from Victor! You won't regret it! I love my new car!! :)
Victor, Nathen, Kevin. They were amazing. I am a long time Kia customer and every time I think my experience can’t get any better they go above and beyond. Five stars boys. You deserve every one of them.
Nathan, Justin and the triple (T)-eam (Tristan, Travis and Tanya) are all very professional and know how to run one of the best dealerships i have ever been inside. They are not pushy, listen to what your needs and wants are and were able to find me the best possible vehicle that fit perfectly into my budget. they even went above and beyond with making sure I was taken care of and treated respectfully. If you're looking for a vehicle i highly recommend stopping by, I will be directing everyone i know to them in the future..
Except if WYATT tries to help you, run to anyone else, he has a lack of customer service and carried himself in an unprofessional manner.
They called me about a vehicle that I had for sale, asking if I could bring it in for them to look at. I brought it in and they made an offer that I agreed to. They told me to come the next day with my paperwork and they would finish it off and cut the check. We shook hands on the deal. I went in the next day and they told me that they could not make the deal that they proposed and I agreed to and gave me no reason as to why, other than saying they wouldn't make enough money. They are to ones who asked me to come in and proposed the deal that we shook on. Now I took the next day off work to finish it up and they back out for no reason. I will urge people to not do business here. They wasted a lot of my time and lied to me.
Nancy in service is the definition of excellence. She's so exceptionally patient and understanding that the way she treats customers(who bug the hell out of her like I did) should be the standard in the Automotive Service Industry.
After a bunch of cloudiness and inability to understand the situation, she, along with Jeremy (the Service Manager) sat patiently and explained everything to me in perfect sense so that I could make the best decision for my best interest. She wasn't pushy(nor he) about getting things done. And she was super helpful about things I was uncertain of even though she had to explain it like 20 times to me.
I would absolutely recommend this business if I or anyone is looking for a new or used car solely based on the experience I've had with their service department.
If you're reading this Nancy and Jeremy, I hope you understand how appreciative I am. Thanks again!
If we could give more than 5 stars we would. David Edmondson is amazing. He dealt with our uncertainty with patience and understanding. Kevin and Logan were also so helpful. We never felt pressured, just their amazing kindness, helpfulness and that they really went the extra mile. They explained everything so well we literally had no questions. We will recommend North Edmonton Kia to everyone. Thank you David, Kevin and Logan so much for everything. We love our car so much.
We’ve recently bought a new Sportage in anticipation of our second child and had the pleasure of dealing with David and Kevin. David was the most pressure-free salesman I’ve encountered and was attentive to our needs. Kevin was very energetic and fun to deal with during the more stressful part of the car-buying experience (financing). We would definitely recommend David to our friends and family and might even see him again for our next trade-in!!
Just purchased my third vehicle from North Edmonton Kia today. Reed and the staff at North Edmonton Kia were wonderful. Again, an excellent experience. No hassles, no BS, just friendly helpful faces that made the experience simple and no pressure without any hassles or pushy selling techniques. Got exactly what I wanted and more. Thanks everyone for making the experience seamless and stress-free.
I really appreciated how the sales people at North Edmonton Kia treated myself and my family. Specifically, Victor on the sales team, and Kevin in finance were really awesome to deal with. My family and I travelled from Calgary to Edmonton to purchase the vehicle since all of the Tellurides in Calgary were sold out. Prior to our trip to Edmonton, I had a number of phone calls with Victor and other members of the sales team as we went through a series of hectic negotiations (another dealer in Edmonton was also vying for our business). Even through all of the back and forth, Victor and the team were extremely professional, courteous and fair. We agreed on a price over the phone, and I got that price (even better, in fact) when we made the final purchase. The car was ready for us to drive away, and we are extremely happy with it. All around, top-notch customer service from the North Edmonton Kia team! Also, the 2020 Telluride is an absolutely amazing vehicle, especially in Snow White Pearl with the espresso interior. Beauty!
i was at your dealership this afternoon when Victor approached me on the lot while i was looking at some cars. He was very professional, smiling, easy to talk to. Victor was not pushy and he answered all my question, make sure you ask for Victor when you go to this dealership.
New customer of 3 months, super happy with my 2018 Kia Forte. Kevin, Taylor & David really helped me out on this one. The experience I had from them was amazing. I was a little worried and didn’t trust them at the beginning. But when I went over everything with Kevin, he explained how much he helped me. He got me out of a really bad lease with Go Auto and got me in with a way better, more affordable vehicle. If I could do it all over again I would, this place deserves my 5 star review and I NEVER leave reviews but this was worth writing one. I definitely recommend this place! Thank you guys so so much! Really appreciate what you guys did for me.
I highly recommend it. Chris Smallwood will do everything to make you feel happy and find exactly what you want.
They are pretty honest, this is the biggest difference with other dealerships. I got more than a fair price for my trade.
I am very picky customer and they have treated me very well.
Good job guys, Thank You for everything.
I live in Vancouver and have managed many Kia dealerships, there is a reason why I came to Chris and Justin at North Edmonton Kia, and it is simply put, because it's the all-new North Edmonton Kia, with these guys helping you out, you can find your way around to a new car and feel comfortable driving home knowing you got the best deal and the best service.
In the end that's what it's all about! Especially with me, I just simply don't have the time, team thank you for your courteous and professional experience, also wanted to make a special thanks to Cory the general manager, for making it all happen.
Went to North Edmonton Kia and worked with David when a friend found a truck he loved on the website. Buddy didn't end up getting the truck but we were both impressed with the lack of high pressure sales tactics and friendliness of all the staff. Would definitely recommend both the dealership and David if you are in the market for a new vehicle.
Had the pleasure to meet and deal with Chris Smallwood while looking for a vehicle for my wife. Although we were not able to find something that she liked, Chris went above and beyond what you would expect when buying a used vehicle. Chris was professional, courteous and in no way a typical pushy salesman. I would and will definitely recommend him to anyone I know looking for a vehicle.
I totally LOVE my Escape. I had a wonderful experience purchasing my new SUV through Chris & Shad. The team at North Edmonton Kia are very helpful and so nice. They are amazing. I highly recommend visiting them soon!
Didn't have any real expectations when I went into this dealership, but was pleasantly surprised by the customer service I received when dealing with Travis. After viewing different vehicles and working with Logan from finance I finally purchased the vehicle that I wanted. I'm extremely happy with my purchase and a big THANK YOU to Travis & Logan!! I would definitely recommend this dealership if you're looking to trade in your vehicle or just looking.
I went to North Edmonton Kia to start my vehicle search and many people were eager to help me in my search and we went through tons of vehicles. David was new at this location and he was very pleasant to deal with and had done his research to find me exactly what u was looking for. I would recommend this location and David Edmondson as a car salesman to my friends and family as he was very helpful. Thanks guys!
Jason is a great salesperson. Most knowledgeable one I have met so far!
Any questions he answered with urgency and accuracy. Definitely will be sending friends and family his way! Keep up the great work!!
A big thanks goes to Jason and Evan for meeting and exceeding all my expectations. They went above and beyond. These guys really bring their "A" game when it comes to customer satisfaction and appreciation. I called Jason told him what I wanted and I signed the papers three hours later with zero buyers remorse. I've bought many vehicles in my life time and this experience is ranked top of the list when it comes to vehicle options , price point and overall customer service. If you're stopping by Kia North, go see Jason, you will not be disappointed.
Nick, Chris, and Justin are super friendly, helpful, and a great team. Highly recommend their services and dealership. Have been to lots of dealerships and many have lied and scammed but not these guys. Definitely check this place out!
I was pleasantly surprised with the customer service at this dealership. I went in expecting the usual sales environment, but I experienced something entirely different. I dealt with a young gentleman named Taylor. He was personable and showed a genuine interest in me as a person and was very attentive to my needs in a vehicle. Highly recommend, based on experience alone.
Figured I would pop in quickly and see what they had to offer. Travis was extremely helpful and spent a lot of time with me going over all of the options and I really got the feeling that he cared and wanted not just for me to buy a vehicle, but to ensure that I got the RIGHT vehicle for me and for a good price. I would absolutely refer my friends and family here based on the experience I had, thanks again Travis I'm loving the new ride 😎
I went in unexpected and was treated with the utmost respect and class. Travis listened to what I wanted in a car and what my budget is which was greatly appreciated. Nothing pushed on me just given many options. I like options. Thank you Travis. I would definitely come back and consider what Kia has to offer because of your service.
Excellent service and a great online car buying experience! Shout out to Justin, Nick, Chris and the rest of the sales team. They were very responsive over the phone and via text messaging. They had everything all set up when I arrived from out of town. The process went incredibly smooth; from the paperwork, to getting the plate on my 13' C63. Couldn't be happier.
I went to the north Edmonton Kia looking to buy a new vehicle based on the ad on their website. First I was shocked that the prices were way higher than what they advertised. I asked to think about the offer I was being given and they asked me to do a refundable deposit. I called in a few minutes after i left to say i wasnt interested in the offer and went in the next day to get the refundable deposit back but they refused. The managers were rude. Cory, Kevin, Evan, the front desk staff were downright rude and told me to go to hell in not so many words. These people are a scam and I would NOT recommend them to anyone. Please be careful. I wish I could give zero stars. Horrible experience ever!!!
Best Dealership experience so far! Travis from sales was awesome. Very friendly, patient and knowledgeable. Kevin from financing was also awesome. He was extremely knowledgeable and went above and beyond for us. No regrets here!! Highly recommended to others including our own family and friends. Thanks so much for everything guys! F & M
My wife and I were looking for a van so we first went to Dodge but we weren't sure there wasn't much for option and the price was fairly high. Then we came to KIA and we met Kris then Darren and both of then were helpful in making the decision and understanding on the vehicle we wanted to get so it simplified the task and we made the choice to go with Sedona Van which has already top of the line reviews. They also help us save maybe close 4k that Dodge company wasn't able to offer. So it made it easier for us to make this choice. As for KIA the car company are made in Korea which is a country that take pride in there work. I know that because my wife is Korean and I have never since a person take my pride in her work. And I observe many Korean people and many of them display the love and kindness of family. I am more glad now in buy KIA from Kris and Darren because they have treated me and my wife like family. To add to my review of last week. Kris had my van washed and buffed by a professional and he told me this is a service for life. And he went out of his way to give me a gift. And he told me about some other benefit like the road side assistance.
I visited different 6 dealerships over the course of 2 weeks (all different brands) to find the vehicle that best suited me. At North Edmonton Kia the staff I dealt with were friendly, knowledgeable and best of all, not at all pushy. They listened to my answer after asking a question and did their best to fill my needs, not their own. They answered all my questions and were patient with me, allowing me to make my decision in my own time. They even let me take the car for the weekend so I could be sure I was making the right choice. I will be recommending North Edmonton Kia to everyone! And I will always be driving a Kia!
These folks may be the newest KIA on the block but they definitely didn't show any signs of being rookies when it came to customer service and satisfaction.
Despite an effort that was quite evident by not only the team identified but the General Manager as well, they were unfortunately not able to make the original deal work (due to lack of availability). So what did they do......gave us everything we were looking for in the original deal but in a 2016 and at the exact same bi weekly payment as the original offer!!!
Everyone here was great from start to finish, from sales, to finance to the management.
I was definitely hoping for this level service as i just bought another vehicle at Crosstown (sister company) and wasn't disappointed. The management/owners of this dealership group definitely know the deal when it comes to customer satisfaction/service.
Very good experience at this new dealership. Show room was bright and clean. Staff were very friendly and attentive; I was greeted by a salesman even before I entered the building. The sales staff were very good at explaining the features of the cars and the finance team was good at keeping the price down and explaining the charges on the bill of sale.
After spending much time researching I found my New Kia Forte at North Edmonton Kia and the staff there looked after me very well. It was actually my best ever expierience when buying a vehicle because they walked me through it all letting me know what was available and helped me to pick the one I wanted. I thought I knew before I started but they guided me through to get me in the right car. I was very impressed on how the staff worked together more like a team, again not what I was expecting. I would recomend them to everyone I talk to without thinking twice about it.
Talk about a beautiful dealership. Very friendly and helpful people.