Kyle O’Connor was absolutely amazing! He made buying my car such a smooth and enjoyable experience. He was friendly, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions and made sure I was comfortable and confident with my purchase. Kyle truly went above and beyond, and I couldn’t have asked for a better salesperson. I highly recommend Kyle to anyone looking for a new car and a great buying experience! Thank you, Kyle! 🚗⭐
I had an excellent experience at Norris Ford. Kyle sat down with me to help me pick the exact bronco I wanted, step by step. He stayed in touch with me throughout the entire process from manufacturing to delivery. Management was on point whenever Kyle wasnt available. Finance department made signing the paperwork a breeze. I never felt pressured or rushed or ignored. I know i got a great deal and I'll be going back for all future vehicles. I just went for my first service and the shop is great too. 10/10 go check them out. Ask for Kyle.
I appreciate when people mean what they say and say what they mean. That’s what you get at Norris Ford. Straightforward, transparent, no games.
I’d been in contact with this dealership, but made the mistake of first going to a different dealership where I didn’t get the customer service I deserved. I called Kyle, my salesperson, and got the deal done on my way up there. He got me the car I wanted and made the delivery as seamless as possible. Mel, in the finance office, was just as straightforward. Neither of them tried to take advantage of me, and I felt like I was being spoken to honestly the whole way through, which I appreciated most.
I’ll be using Norris Ford for my next vehicle purchase. 10/10, would recommend.
I purchased a 2014 Lexus CT200h from this dealership and my experience has been very disappointing overall.
Shortly after the purchase, I discovered multiple issues with the vehicle that were not disclosed at the time of sale, including problems with the backup camera, 12v battery and sunroof.
I also found that error codes appeared to have been cleared before the sale. Although the battery passed Maryland inspection, within about 3 weeks of purchase I had the vehicle inspected and was told the battery was completely dead (“the battery was dead” / failed).
After taking the vehicle to a Lexus service center, I was quoted approximately $3,600 in repair costs.
In addition, I have been waiting over 60days for my title and registration, which still has not been processed. Despite multiple attempts to contact the dealership, I received no response or meaningful updates. Color is red They registered white, can’t imagine the situation it’s highly frustrating, and id number also which is doesn’t work !
After the sale, I did not receive good assistance or support from the dealership. Just Mike did something but he wasn’t able to do enough. I was left to deal with all issues on my own.
The only offer I received regarding the repairs was $750, which does not reflect the actual condition or repair costs of the vehicle. Still this offer I didn’t wanna deal w them and accept but it’s frustrating
I strongly advise potential buyers to be very cautious and to get an independent inspection before purchasing. My experience has been costly, stressful, and extremely frustrating.
Stan was great to work with. Communication on an error by title clerk for registration has been an issue. Still waiting for it to be resolved. Will update my review if they fix mistake
I just had my Escape in for an oil change and the basic clean detailing package. My vehicle looks brand new again! When dropping off my vehicle in the morning I was able to get a ride home very promptly via the courtesy shuttle. Since I have a new baby at home it's hard to leave the house. Norris Ford delivered my perfectly clean vehicle back to me and I was able to pay with debit right at my door! So convenient! To top off the amazing service I was also able to take advantage of a mothers day special which included a bouquet of fresh flowers along with my oil change and detailing for $99! Top notch at every aspect 👌
I have been a happy customer of Norris Ford in Wainwright since 2013. Thank you Greg West for your friendly and excellent customer service while swapping out my winter tires to summer. Thanks for providing me with a competitive and detailed out the door quote from three different manufacturers as my tires will need replacing in the near future. Your services are greatly appreciated 🙂
I love this dealership! The staff are always friendly and knowledgeable. They take the time to ensure I get everything I need to keep me and my family safe when we travel. Norris Ford takes my schedule into account and respects when I need my vehicle back and offers transportation to where I need to go if I need it. I appreciate what you do! Thank you so much.
This is a family-owned store who do a great job supporting the local community. The staff are friendly, courteous, professional, and of course very knowledgeable. They will take good care of you and your vehicle.
Highly recommended.
Customer service is seriously lacking. I took my vehicle in to get a recall service done. When I got my vehicle back it wasn't running properly. I called concerned about it and talked to the Service Advisor who was more concerned about finding out who I dealt with then what might be wrong with my vehicle, he never called me back so I had to drive up to the dealership and talked to someone in person. Although the person I talked to that time was very apologetic and tried to book me in to have a look at my vehicle again I still had to wait until after the weekend to get it looked at. When I took it back after the weekend and dropped it off, the service advisor I dealt with treated the fact that I was concerned with my starter being compromised by what was done to my vehicle during the recall service to be absolutely absurd. He finally just asked me to sign a paper and he would see. I called at 3:30pm to make sure my vehicle would be delivered to my workplace by 4pm and was told they just had to look over the technicians notes and make sure all was good, but otherwise it shouldn't be a problem. At 4:15pm my keys were finally delivered, nothing said, no work order or anything on seat. After replying to the text sent to me by Norris the next day and me blatantly stating my experience was no where near enjoyable I finally did get a phone call where I was apologized to and told that the service department didn't actually have to do anything to my vehicle to fix the issue. They figured it was just a bubble in the fuel lines. Over a week after my recall service it still wouldn't start properly every time I would start it. Every second start had a super long crank which had never happened until after the recall service. As Norris didn't seem this was a problem and to end the painful process I contacted Lamb Ford and they were so accommodating and understanding. In less the four days I was able to trade in my Escape and drive away with a new to me Edge. An Edge that will never enter Norris Ford's service department.