I went to this dealership and explained my situation and my job. The salesperson told me I could get approved for financing a new car. After filling out my application, I did not receive an obvious answer. After two weeks, they told me my application had been approved, but the bank needs my pay stub from my new job, and I can get a new car when I provide my first pay stub. Today they called me and told me that I could get approved if I provide co-signer. It was a bad experience because they knew my status, but they were not honest with me. I suggest you deal with other dealerships.
Recently purchased 2019 Hyundai IONIQ Ultimate. Ali was my sales person and I will recommend him for his honesty and service. The sales managers were outstanding too.
I purchased my Hyundai from North Shore six years ago, and it’s been an incredibly reliable car with no issues at all. Today, I brought it in for an oil change and some minor repairs. I was assisted by Service Advisor Nigel Eckersley, and I couldn't be more impressed with the service I received.
Nigel was professional, courteous, and genuinely kind. He went above and beyond to help resolve the issue to the best of his ability. His respectful and helpful attitude truly stood out and made the experience stress-free and pleasant.
Employees like Nigel are a tremendous asset to the business. His excellent customer service not only reflects well on the dealership but also leaves a lasting impression on customers like me.
Thank you so much, Nigel—I truly appreciate your support
I had my Hyundai towed to this dealership on September 12th, 2024. I was told they'd get back to me the following Monday (three business days later), which seemed reasonable. But that Monday came and went without an update.
Not thinking much of it at first, I waited — figuring they were busy. But by the 19th, I still had no idea how long my car would be out of commission, so I began following up by phone. Still, no meaningful updates.
Because they had no courtesy cars available, I ended up renting a vehicle from National from September 26th to October 10th. I assumed that since my car was in for recall-related work, I’d be reimbursed.
Over the month my car was with them, I had to initiate every follow-up. Nancy, one of the customer agents, would promise to call me back but never did. I emailed twice in September, once in October, and once in November — all unanswered.
Ironically, the only proactive call I got was the day I was picking up my car — to let me know they had dropped and lost my key in a sewer drain. They said they made another key. I didn’t make a fuss, chalking it up to bad luck.
But when I finally got my car back, the replacement key barely worked. I had to wiggle it for 10–15 minutes just to get the car started. At that point, my patience was fully drained.
To be transparent: my Hyundai is old and not fancy, but I've owned everything from basic to premium vehicles — and I’ve never experienced this level of customer service.
I gave up on any rental reimbursement after getting no replies. Then, on March 31st, 2025 — six months later — I got a call asking about my service experience. I expressed my dissatisfaction and was told a manager would call me. If you’ve read this far, you can probably guess: no one ever did.
I ended up replacing my Hyundai with a new Ford in December, and honestly, I'm just glad this happened with my old commuter car and not a new purchase. I was originally considering a new Hyundai, but this experience sealed the deal against it.
They’ll likely respond to this review saying, “We take customer feedback seriously,” but if they truly did, I wouldn't have been left chasing updates for a month.
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Constructive criticism:
Follow through after surveys. If you ask for feedback and say a manager will call, follow through. I even asked the survey agent, “What’s the next step?” They said I’d get a call. I didn’t.
Train your staff to keep their word. If someone says they’ll call back or provide an update on a certain day, that needs to happen — or at least be acknowledged.
Reply to emails. Even a delayed response is better than silence. Not replying at all is unprofessional. My messages were clear and polite.
Service impacts sales. I was in the market for a Hyundai. You could’ve had a quick sale. But the experience left me jaded.
I was in desperate need of a new electric vehicle. After getting the runaround from two other dealerships dealing with Alan was a breath of fresh air! He was quick, direct to the point, and addressed my needs and wants well. With his help we secured a great deal for my new vehicle and worked really hard to secure me a solid price, which I appreciated. Additionally, Armin was a knowledgeable salesperson who introduced and explained the vehicle effectively, and answered the many questions I had throughout the whole process. Lastly, the service side went above what was required; when I arrived incorrectly for an appointment, they still found a way to slot me in and saved me the hassle of coming back another day. I can easily recommend this location as an efficient, diligent and fantastic dealership to deal with!
If you're in the market for a car I highly recommended coming to Northshore Hyundai and asking for Armin Rahmatpour. He's was kind, understanding, and very accommodating on top of being a terrific product advisor.
I Purchased an EV from Hyundai. I was treated like family by the dealership staff. From sales, to service, to financing, everyone was quick to answer and help with any questions I had.
I bought my car there 3 years ago. I’ve always took my car to this location to be serviced. Every single time. For anything.
I had many issues with the engine when after around 5 iterations they decided to change it. Although many times service was good, they manage their appointments and sequence poorly. Also, last time I took my car to be serviced I asked them to check the rear light. They replaced it. However, they didn’t put the cover back. Then when I was driving my car next day, the headlight went off. The service rep says it’s not related but considering their lack of attention for not even putting the part back, how could I trust it is a coincidence?
They booked me to go back. They told me there would be other people showing up at 7:30 am - not new. I get there early. There are 2 before me. I wait in the lobby. They tell me to seat. I sit. They take the 2 gentlemen that arrived before me. I wait. As soon as one of the reps is free, they take a person that arrived after me. After I waited for 25 minutes for something I shouldn’t have to be there in the first place if they had done the work right at first.
Never going back to this place again. Very disappointed.
Paniz Nooran was an absolute gem and helped me get my first car ever! She took the time to understand my financial needs as well as culture. I was going to buy a used car but got a brand new 2025 Elantra because of her suggestion, which was the best decision ever. She was very detailed in her explanation of the different types of trims and packages. She was very patient with me when I had a 1000 questions. She made sure that when I picked my car, I had everything paid for and sorted out including insurance. The Team is really caring and supportive. I would 100% recommend this dealership for any of your purchases. You will not be disappointed. The team was also very supportive in naming my car! It was a pleasure to get Bluey from this dealership with the help of Paniz and her lovely team.
(TallowCrafts is my business name) I recently went to Hyundai in Northshore Vancouver, and I cannot thank the staff enough for helping me out. It started off with Marcel; he's the GM of this dealership. I was connected to him through a phone call (I live in Victoria) and he drew up a quote without hesitation. He had exactly what I was looking for at the dealership, and put me in contact with his financial manager, Alan. I couldn't have had a better experience if I tried. Alan, besides being the financial manager, is also a solid product advisor. He knows his cars, and will hunt for the best deal for you. Instead of trying to rip you off, he works with you one-on-one and figures out a plan to get what you have in mind. Once we were settled and had everything in order, I was guided to insurance. Her name is Sarah. Not only is she incredibly well versed in everything insurance, she too works with you to find you the best quote/insurance plan that fits you and your needs. She drew up three options for me, and I chose what I felt best suited me. I can't thank her enough. Last but certainly not least, we have Nancy. She helps with everything service related. If your car needs any maintenance (whether it's every 6 months or 8 thousand kilometers driven), she'll let you know about the various plans and will work out a date that best fits your schedule. I work in the Navy, so it's somewhat tricky to book time off to drive to the mainland for maintenance. Even with my fluctuating schedule, we came to a date that worked for my situation. In conclusion, I cannot thank the team enough for how thorough they were in helping me.
Thanks again everyone 🙂
After visting a number of dealerships looking for a new car, my husband and I are very happy we found our way to Jim Pattison Hyundai-North Shore. We received top notch service from both our sales rep Sean and the manager Abel. We spent a significant amount of time looking at various vehicles, and never felt rushed or pressured. We had every one of our questions answered and we can honestly say that we have never driven away in a car that we knew more about than this one. The team explained everything. A great experience from beginning to end and I LOVE my new Santa Fe...I would recommend this dealership to anyone.
I bought a second hand car from Sean D and it was a great experience. He was very helpful throughout and made the experience seem pretty seamless. There was no pressure from him to buy and he included my four year old daughter in the process. I would recommend this dealership to anyone looking for a car. They are very "kid friendly" and all of the staff were personable and professional.
My wife and I were not thrilled with the insurance agent however. He seemed to be in a hurry and told us a lot of numbers. I would have preferred some papers to follow along with what he was telling us. The end result was we got insured and drove the car off the lot.
We are thrilled with our new car and look forward to doing business here again.
" My wife and I bought a 2014 Hyundai Tuscan from Jim Pattison Hyundai North Shore just last week. The overall experience was nothing but enjoyable. The vehicle expert we had the pleasure of dealing with was Nick Spencer. From start to finish he was nothing but informative, helpful, and honest. As first time car buyers the process was a little daunting. When we started shopping the first dealership we checked out was Jim Pattison Hyundai Northshore. After a few test drives and educating us on the Hyundai product we were interested in, Nick was able to give us further informative information on other manufactures vehicles and which ones would be worth a test drive. Then, instead of roping us into the office he encouraged us to shop around, so that when we made our choice it would be the right one. Shop around we did. After test driving comparable models from Mazda, Ford, Acura, Toyota, and Nissan, nothing came close to the overall experience we had with the Hyundai Tuscan and Nick at Jim Pattison Hyundai Northshore. Rick, the Credit Advisor is awesome as well, and was able to get a young couple approved! Check them out if your serious about buying a new car!
Jim pattison Hyundai sales person's and sale manager really care about me as a customer after a misunderstanding in a trade process, I really appreciate their customer service specially after I see the general manager entered personally and react very nice and friendly. Congratulation Jim pattison Hyundai group