Was recommended by my brother in law about Greg Reinhart when I was looking for a truck.
I contacted Greg and had a amazing experience finding a great truck!
Very patient and helpful throughout the entire process
Craig Elliott was was awesome to work with on financing. Always helpful when we had a question and recommends great spots to eat in Kingston!
Would definitely recommend going to Braden Ford for your next vehicle
Was supposed to come with a winter maintenance package, as clearly discussed with Paul Poisson. It took him two years to fulfil the original sales requirements, still haven’t corrected the recalls on the F-150, and now I’m fighting for a discount that was applied at the beginning - which seems to have disappeared in regards to Paul’s direct interference.
Not honest, not reliable- don’t waste your hard earned money on this dealer. As a women it is hard enough without jumping through hoops for a vehicle. One less thing in our lives where men don’t screw us, would be nice.
I highly recommend the dealer out in Verona . Honest, upfront and no deceitful behaviour or undermining sales tactics.
When we commit to our country and you provide a sales discount, one wouldn’t think you would purposely be deceitful and remove it because of a physical or mental health issue; in regards to work. Bottom line is all these men care about; not you , your family, the vehicle or your well being. Strictly a deceitful money transaction.
Staff was very friendly. Remained polite and even stayed open for an extra 30 minutes when I was running late to pick up my BMW from out of town.
Make sure to look up your trade in values before you get excited and pull the trigger on the trade in though. They know their stuff and will low ball you pretty hard if you're an eager beaver like I was.
Outstanding team of people! Had a few awful previous experiences with other dealers looking to purchase a vehicle. That had left me unhappy and doubtful. The people here went out of their way to correct what other places had done and make myself welcome. They all went above and beyond to make sure I had everything needed to make a decision on purchase. Nothing was left hidden or unknown. All concerns issues were immediately addressed and dealt with. They are top notch and care about you! Yes they want a sale to keep thier doors open but not once did I feel like a dollar sign.
Outstanding place would reccomend to anyone looking to purchase a vehicle!
Tyler is an excellent sales rep and the guy you want to look for.
Thanks for everything Braden Ford I LOVE my new used car!!!
Tyler made buying a new truck as easy as it can be. Super covid safe. The whole team got the job done. Really great friendly environment. If your looking for a new vehicle go see Tyler, you won't be disappointed. 10/10 best experience.
Vary friendly staff and seem to have vary good covid-19 per cautions
Bought my vehicle there. Good and friendly staff. Made the purchase enjoyable transaction. Highly recommend.
Great service, great people! I was welcomed with open arms from the start to finish. Thank you :)
3 hour drive from Montréal to Kingston so worth it! The staff is so knowledgeable and they make you feel right at home so the anxiety that goes along with buying a new vehicle goes away. Truly a great experience so make the trip and you could end up with an amazing new truck :)
Thank You James Braden for a ...... Professional service during Covid 19.
First and foremost we would like to congratulate you on staff member Janet Klatt.
You managed to find a person that every dealer would want. She ALONE is responsible for having my wife and I get our Lincoln MKZ serviced at you dealership!
We were in Florida last winter (2019-2020) and had a couple of issues with our car and went to the nearest Lincoln Dealer. What a nightmare, the experience was so bad that I called several dealers in the Kingston area. Janet Klatt was the only person that took the time to call us in back in Florida.
She reassured and ask us to give James Braden Ford/Lincoln a chance to show us what and how service can be done.
Well Janet, Jody, and the rest of the employees did a fantastic job keeping us updated on parts and getting us an appointment during this Covid time.
The work was done correctly (that I can see) on time, and with safety for us every step of the way!
Because of Janet and your team you have earned a new customer!
Congratulations James Braden Lincoln!
What a great dealership to do business with! They gave me fair money for my Ram trade in but the great part was Tony being able to track down the exact type of Mustang GT I was looking for.
They made things work being able to get the car in for me and ready quickly.
I was more than impressed with not only Tony but also Janet too in getting the ball rolling thru the online service. Janet was every bit as helpful and kept me well informed.
Tony took the time to go thru the Stang thoroughly even though it was end of day on a Friday!
Very impressed. The word has been put out to my family and friends about the top notch service from Braden Ford!!
They would get no stars if I had a choice. This was the worst experience I have ever had purchasing a new vehicle. I would not recommend this business to anyone.
They were happy to sell me an F150, but after that had truck in to have oil pan replaced twice with not even an apology, called other day to get a creaking front suspension looked at and got the cold shoulder. Not impressed with the service.
EXCEPTIONAL SERVICE. I was treated like a valued customer from the moment I walked on site. Craig Richardson was my Sales Rep. Craig took time with me over the course of a week to make sure I was informed about all of the options of vehicles available to me and he really listened to what I was looking for. He even noticed the radio station I listened to on my first test drive and made sure he programmed it in to every other vehicle I test drove. How's that for paying attention to small details! I want to mention that I was not a big commission sale and I came in with a strict budget and low expectations, but I was treated with the utmost respect and Craig spent time with me to make sure I was getting what I wanted and needed in a vehicle. Craig Elliott was the finance manager who worked very hard to meet my budget restrictions and get me financing that I was comfortable with along with warranty protection that I could afford. Thank you Craig R, Craig E, and James Braden Ford. I LOVE my new Jeep!
Awesome , Very easy and nice to deal with . I have bought 3 trucks from them . Creig Richardson .You Rock !
During these crazy times of Covid-19, I find myself working very long hours and struggling to find time to take my car to the dealership for servicing. Not a problem for Braden Ford! With 1 phone call, we made arrangements for my car to be picked up at my home, taken for servicing and returned. I continue to be impressed and thankful for the great people that work at Braden Ford and the extent they are prepared to go to offer great customer service. Thank you James Braden Ford and team! We appreciate you!
I had my transmission go on my 2011 ford focus. They were able to take me in right away and fix my car. They even set me up with a loaner witch was wonderful . id give them 100 starts if i could. Thanks James Braden Ford
3.5 star rating if I could. Mike and his employees are very nice and helpful during this process.
The only issue I experienced was purchasing 100% online (because of COVID19). There were many small things we weren't told about and couldn't see until getting the car. Also the main reason why its not 5 stars is because the main title of the vehicle I purchased stated "HEATED LEATHER INTERIOR" and that is false. It is not heated nor is it even leather, it's all material. Overall a great car and the team at James Braden is awesome.
I recently bought a King Ranch F-150 from Mike at the James Braden dealership. Due to Covid-19, everything was done online and over the phone. I didn't see the truck in person, but when Mike delivered the truck to me it was exactly the way it was described. Mike delivered the truck all the way to my house which is over 2 hours away from the dealership. Overall, it was fantastic doing business with them and I highly recommend this dealership. At a stressful time like this, I thought the process of purchasing a truck was going to be difficult, but they made the process very professional and easy to deal with.
The staff at James Braden were amazing to work with. Everyone worked together to make sure I got a reliable vehicle that would fit all my needs. They were great at keeping me up-to-date on all the progress and process of my financing. It is like walking into Grandma's house ..first thing they do is greet you then offer you a drink or a snack 😁. The whole staff was amazing to work with and I would recommend them to anyone and I will go back there for future needs myself.
Based on a referral I made an appointment with Tony Dutra, a salesman at Braden Ford. I had done my homework prior and knew the specific vehicle I wanted for us. Tony was awesome, a real professional. He didn’t find the F-150 I was looking for - he found one even better. It was such a great experience. Thanks to Tony and the rest of the Sales team at Bradens! You’ve set the bar high for the Service team, I have great expectations of them.
We had a great experience with our recent trade-in/purchase of a new Escape. Joel was a fantastic sales rep and went beyond our expectations to make the whole process very simple and streamlined. Given the opportunity, we'd definitely work with him and the Braden team again!
The frontline staff in sales were friendly and quick to look after me. Greg Reinhardt, my sales rep, was knowledgeable and patient. He made me feel comfortable right away and was not AT ALL pushy. He followed up quickly with answers to my questions. All in all, car shopping here was a very pleasing experience!
Love this dealership and everyone in it. No matter how your day is going you walk in there and instantly become happy. They go over and beyond for their customers. They also grow such great relationships with their clients. It's hard to go anywhere else when you only ever have the best experiences. The atmosphere in there is like no other. Each time I have gone in I have always left so happy. You want the best experience and be taken such good care of....go to James Braden Ford. Thank you everyone for everything you have done and continue to do. Keep being AWESOME!!!
Nothing bad to say about this dealership. Great people, super-friendly, a very inviting place overall. Have been a customer for over 20 years. This is the only dealership I go to for sales, service, and even parts. They even have the best coffee in the city! : )
Great service and sales never had anything but good experiences at this dealership I've purchased three vehicles here.
2010 Ford Fusion - ABS module repair - excellent service experience throughout...from speaking with the service apt coordinator, service staff, courtesy drivers, technicians & shop foreman....thanks...Tracy, Laurie, Jody and to Jeremy for taking the time to explain further...with my follow back & questions.
Andrew answered all my questions and was very profesional when working out the numbers so I bought the vehicle.
I wrote them an email to notify them that the vehicle advertised was not the same vehicle as the one pictured. I was just trying to be nice. They responded with a copy and paste of all of the vehicles features and asked me if I was interested in seeing it in person. Then they followed up with 2 more auto replies when I didn't respond. Several months later and I still receive sales and promotional emails from them. 0 stars for personalized experience, 0 stars for assuming it was ok to af me to their mailing list.
Clutch pack changed in March...$1300. 5 months later all the bearings needed changing. Went to 3 service experts. said Ford should have checked the bearings at the time to see if any damage had been done due to the clutch pack. Brought back to Ford and of course the front desk "mechanic" wants nothing to do with it. Shout out to William's auto and Mr. Transmission for helping me out with the problem.
I apparently do not learn from my mistakes. Third vehicle I buy at Braden Ford and always the same pattern, they take your money but when it is time to give you service under warranty this is way under the strict minimum expected from a dealership, they don't have courtesy or shuttle available for you, they don't return your calls etc.
Got my truck in last friday (brand new Expedition platinum: failed throttle body!!!) asked for a courtesy as this is our only family vehicle, nothing for me on Friday, told me they will call me back monday and did not have any news until we reached back to them Wednesday, still nothing to offer told us they will call back the day after....they did not! Contacted service manager via email for a follow up, never responded!! I finally got a call today to get my truck before the long week end they DID NOT OFFER THE SHUTTLE TO PICK ME UP!!! When I showed up there, staff did not bother explaining why she did not follow up handed me the key and the bill and turned around to another customer....
James Braden Ford is a fantastic dealership. They gave me an absurd value for my trade-in and they got me a new vehicle no questions asked when the vehicle I had just purchased turned out to have a few problems. The service staff bend over backwards for you, they get vehicle work done in hours instead of needing the whole day, they have a great kitchenette with free food and drinks, wifi is fast -- they even let me use their scanner to scan and email a huge document -- the dealership is even pet friendly. When I'm here for service the waiting room is an extension of my office, which is really important to me. Plus the chairs are more comfortable than my office chair!
If you're in the market for a Ford, make sure you check out James Braden Ford. They will impress you.
Wanted to buy a Ford Ranger on trade in with down payment. The sales man wouldn't take my offer on what I wanted for trade in, not a big deal. But he wouldn't stop calling me back, more then three times! I don't understand why you would keep calling me after I say I'm not interested the first time as he didn't call back with a better offer... Still 5 stars as great staff, owner, great selection of vehicles and salesman was very kind mind you.
We just bought a new F150 Lariat and a 2017 Ford Escape. Our salesman was Dustin and he is amazing. He went above and beyond to find me my perfect truck. We love both of them. Braden Ford is an awesome place to buy a vehicle. We are repeat customers. Tim and Aja made the experience very easy. Thanks again Dustin.
I took my 2017 F-150 to the service dept because of a clunking in the rear end, still under factory warranty, told that the clunking was because of undercoating on the leaf springs causing dirt buildup, they charged me $200.00 to spray break cleaner on them but offered to take them off and clean them properly for $1000, and told me that because of the undercoating this is not covered under warranty. Called Rust check and they have never heard of this problem and they have sprayed hundreds of ford F-150s. long story short, I am out 200 and there is still a clunking in the rear end.. time to try a another dealership....
Update.. James Braden asked me to come in again so I did, they stripped down the leaf springs, clean them and reassembled them, but still did not fix the problem and the knocking sound is still there, after a test drive with the mechanic, they refunded me the original amount of the first cleaning and are now working on the open ticket with Ford to find the real problem. a 5 star service from my first time and the first dealer that I have been to that wasn't afraid to admit that a mistake was made and are willing to find the fix for it..
Great friendly place! Always goes out of their way to help, and the best cup of coffee in the city! yes even better than timmys!
Steve Kay is a pretty great sales representative for James Braden. I would highly recommend asking for him if you ever need to purchase a vehicle
James Braden Ford is by far the best car dealership I have ever visited. Our salesperson, Craig Richardson, made our buying experience absolutely stress free. Everything was very transparent and we never felt any pressure from him during negotiations or from finance after the fact. Although, we purchased an off brand pre owned vehicle, he was still very knowledgeable about the vehicle. The vehicle was delivered in impeccable condition and we are loving it! I would highly highly recommend this dealership.
This is a Company that cares !
Just bought a second vehicle from them. super service department as well.
This was my first time purchasing a car. I had been to 1 other dealership that completely tried taking advantage of me and was rude. I was recommended to James Braden where Steve helped me. He was beyond amazing. I told him what i was in the market for. He was patient with me. Never made me feel like i was wasting his time or annoyed if i didn't know something. He took his time to really listen to my needs. Once I found a vehicle I spoke with there Accounting department to go over the Leasing agreement. The women was so helpful and kind. I felt very unsure of myself and what i was doing, but everyone was great to explain everything and was so patient.
Overall it was an amazing experience. I didn't feel like they where out to get my money, everyone felt like family. I have moved out of Kingston and been to a few other dealerships and to this day i have not received the amazing experience i received here.
Craig was friendly, informative and no pressure at all. Super helpful in finding exactly the truck i wanted at a great rate. And management gave me a great deal on a not so great trade in. Absolutely will be doing business here again. Hands down best vehicle shopping experience i have ever had.
I would recommend James Braden Ford to friends and family because the entire purchasing experience was outstanding. The sales staff, Trish and Steve, were exceptionally friendly and made sure we were getting the right vehicle. The management and financing team worked hard to get us a payment plan that suits our needs. The folks in the shop, parts and service, and through the rest of the dealership were very friendly, as well, even though we weren't dealing directly with them.
Very happy with sales and service, been in car business for 20 years.. Tim and Jay are the best in town, fair and a pleasure to deal with ,choose to buy and service there. Clean and friendly .
I went in for a recall, came out with a new truck. I feel like I'm getting the runaround now..... after the sale. Will increase or decrease the ratings later.
Always a wonderful experience of James Braden Ford. I would highly recommend anyone purchase or service a vehicle here. Purchased, serviced and blow add ons to my car
Guy at service counter chatted it up with a fellow employee while I stood there for Ten minutes at the service counter. He kept looking at me but just kept talking to his buddy. Picked up my car and found grease on the car mat after I got it on my pants. They called to see how my experience was and I left a message about what happened and they never got back to me.
Excellent service. Helpful, prompt and professional.
The best vehicle buying experience and service I have ever had, bar none. Helped me save thousands on my F-150, Jay in financing is numbers wizard. If you are looking for a vehicle, I highly recommend giving James Braden and his top notch staff a try. You won't regret it.
6. H. u
Great friendly place! Always goes out of their way to help, and the best cup of coffee in the city! yes even better than timmys!