Bought a 2015 Jetta from Gold Key in January. Love the car! Great service from Joe throughout the process. Highly recommended!
Derek was friendly and prompt throughout a process that started on email and ended in the showroom. Although I didn't end up purchasing the VW as the trim level I wanted was unavailable at the time and I needed a vehicle, the visit, walkthrough and test drive was one of those pleasant ones you rarely see at dealerships. The quote provided was also fantastic especially given a new vehicle where everyone has barely any stock. Highly recommended.
Derek Slobodian was highly communicative, and gave me a great deal at the very outset for the 2015 Golf. A great car, wonderful service...what more do I want!
I purchased a Volkswagen from the team at Gold Key 3 weeks ago. They made the entire process easy. The entire team was very polite, well spoken, and personable. I felt they gave me all the relevant details for the vehicle and purchasing process. I was comfortable from the start.
During this 3 week period, my vehicles battery failed. I replaced it, and reached out to Gold Key. They did not have to, but went above and beyond to send me a cheque covering the cost of the battery. The team at Gold Key Volkswagen is dependable and trustworthy.
I had an excellent experience purchasing my Jetta 2026. Brahmjot was fantastic throughout the sales process—friendly, professional, and very knowledgeable. He made sure all my questions were answered and helped me find the right vehicle without any pressure.
A special thanks to Raj for his outstanding assistance with financing. He explained everything clearly, worked hard to secure the best financing options available, and made the entire process smooth and stress-free.
Both Brahmjot and Raj provided exceptional customer service from start to finish. I highly recommend working with them if you’re looking for a hassle-free and enjoyable car-buying experience.
I had a really great experience at Gold Key Langley Volkswagen. From the beginning, everyone was friendly and welcoming, and the whole process felt much easier and less stressful than I expected.
A special thank you to Blanca for helping me throughout the entire process. She was super friendly, patient, and easy to talk to. She took the time to answer all of my questions, explain everything clearly, and never made me feel pressured or rushed. I really appreciated how comfortable and relaxed she made the whole experience.
I also want to thank Jason, the Business Manager, for helping with the financing and paperwork. He explained everything clearly, answered my questions, and made the final part of the process smooth and straightforward.
Overall, I’m very happy with my experience. The team was professional, helpful, and genuinely pleasant to deal with. I would definitely recommend Gold Key Langley Volkswagen, especially Blanca and Jason, to anyone looking for a new vehicle and a good dealership experience.
5-Star Review for Gold Key Volkswagen
I recently purchased a new Volkswagen Taos from Gold Key Volkswagen, and I couldn't be happier with the experience.
Tony, my salesperson, was fantastic to work with, he was personable, knowledgeable, and genuinely enjoyable throughout the process. He took the time to answer all of my questions and made sure I felt comfortable and informed every step of the way.
A big thank you as well to Annish, the manager, and Raj in financing. Together, they created a smooth, professional, and stress-free experience.
I honestly hate buying cars, but the team at Gold Key Volkswagen made it easy. There was no pressure, just great customer service and a genuine effort to help me find the right vehicle. If you're looking for a dealership that makes the car-buying process simple and enjoyable, I highly recommend Gold Key Volkswagen.
Thank you, Tony, Annish, and Raj for making my new Taos purchase such a positive experience! ⭐⭐⭐⭐⭐
AJ from the Parts Department was incredibly helpful. I had lost my master wheel lock key and needed to remove my tire. He took the time to find a master key set and helped me get the lug nut off without any hassle. He was patient, professional, and went above and beyond to help. Overall, it was a great experience, and I really appreciate his excellent customer service. Thank you, AJ.
My experience with Langley Volkswagen was extremely disappointing.
I first connected with them through Facebook Marketplace. The salesperson repeatedly told me they had the best deal available and convinced me to drive all the way from West Vancouver to Langley. After spending my time and making the trip, I discovered that their price was actually almost $10,000 higher than comparable vehicles I had found elsewhere.
I feel that I was misled just to get me into the dealership. What disappointed me even more was that nobody apologized for wasting my time after I pointed out the huge price difference.
Based on my experience, I did not find this dealership honest or trustworthy. I would recommend that buyers do their research and compare prices carefully before making the trip.
Purchased my first ever Volkswagen at Gold Key and I couldn’t be happier.
My salesman Tony was a pleasure to deal with. He showed me everything I wanted to see, and got me exactly the terms on the vehicle that I wanted, and when he knew it was my wife’s birthday, he even got her some merch which she appreciated as a fellow Volkswagen owner.
Raj was also great to work with. Simplified the whole purchase process with us, explained all the options and set us up exactly how we needed.
The staff as whole was very friendly top to bottom. Whether it was the front counter or the managers and everyone in between. It was a very enjoyable experience and felt really laid back. Never felt pressured at all.
Very happy with how the whole process went and even though I’m only 50km into my new car journey, I can’t wait to get back in it. Sitting traffic is going to be a lot more enjoyable.
Thanks again to Tony, Raj, and the rest of the Gold Key team.
Recently came in looking at the new Jettas on their lot, Gurvir made it very easy with the process of buying my new vehicle. He explained all of my questions I had for him thoroughly and I definitely recommend him to others!
I recently purchased a 2018 Kia sorento from these guys. I interacted with Brahm. It definitely felt more like a honest conversation then someone just reading out specs from a label. He was knowledgeable about the car and overall pointed everything out. He isn't just selling a car but actually knows about the cars hes selling beyond just basic facts. 10/10 would recommend to someone else interested in purchasing a vehicle.
Big thanks to Bramjot and Anish at Gold Key Volkswagen Langley for making the whole experience easy and enjoyable. They were honest about my trade vehicles condition and told me it would be better to private sale it. thanks to them i got the right value for my high milage car and also got a awesome deal on a new 2026 VW, officially a part of the VW family.
Just left another amazing experience at Gold Key Volkswagen Langley! Thank you Brahm, Jason and Anish. You can really tell the team cares about their customers and works hard to make the experience smooth and stress-free. Definitely one of the best dealership experiences I’ve had — highly recommend checking them out if you’re looking for a new or used vehicle!
Had an awesome experience buying my vehicle from Tony, raj was able to get us into a new golf gti autobahn and I couldn’t be happier! Financing staff was super helpful and sales staff was great!
We recently purchased a new Volkswagen for my daughter, and the entire experience was excellent. Blanca was incredibly helpful, patient, and professional throughout the process. She took the time to explain every detail and made sure we felt comfortable with our decision.
The whole process was smooth and stress-free, and we truly appreciate her honesty and outstanding customer service. My daughter loves her new car, and we highly recommend this dealership — and especially Blanca — to anyone looking for a great car-buying experience.
Great experience buying my car
VW 2025 Taos ! The seller was honest, friendly, and very helpful throughout the process. Everything was smooth and transparent. Highly recommended. Aneesh bhalla and my friend TJ bains he is really good guy and friendly
Hi, I’m Sushant. I recently purchased a Brand New 2025 VW Taos from Gold Key Volkswagen. My sales representative was TJ, and Rajdeep from finance assisted me. I worked with them to find the best deal, and during the process, Anish (the sales manager) came up with a great interest rate that fits perfectly with my budget. Within just a few hours, everything was approved, and I left the dealership with an excellent experience. On top of that, I received a surprise gift from the sales team, which was a wonderful touch! They beat all the quotes I had from other dealerships and provided me with the best interest rate.
Thank you to the goldkey sales team for a perfect used car buying experience. Anish handled any questions about the car and/or paperwork professionally. We're very happy with our new car and got a great deal!
I purchased a rebuilt vehicle and was informed by the salesperson that the car had been fully inspected. I also bought an extended warranty for additional protection. After driving the vehicle for two months, a sensor issue appeared. I took the car to the agency for a check-up and requested that the problem be repaired under the warranty.
However, the agency refused to fix the issue and stated that the car had already been fully inspected before the sale. When I spoke with the manager, he was extremely rude and refused to acknowledge any responsibility, despite the warranty coverage and the assurances I received at the time of purchase.
Overall, it appears that I was misled during the sales process, and the dealership is denying proper support and warranty service.
Deceptive Practices and Terrible Customer Service at Goldkey Volkswagen Langley
I bought a 2021 Volkswagen from Goldkey Volkswagen about 5 months ago, and I’ve had nothing but problems since.
When I was buying the car, the salesperson assured me that if I paid an extra $20 on top of my car payment, my warranty would be extended. Now, when I’ve gone back to them with issues, they’re refusing to cover anything under the warranty, even though I’m still paying that extra $20 every month.
Most recently, I noticed a signal issue with the headlights and brought the car in for an inspection. They told me they’d check it out, but then charged me $300 just for the inspection. When I first bought the car, the salesperson was friendly and told me the car was fully inspected and in perfect condition. Now they’re telling me I need a part replacement costing $3,700 and also need to replace the headlights.
The customer service has been awful, especially when I tried to get some clarity on the warranty issue. The sales rep who was so friendly when I was buying the car was rude and dismissive once the deal was done. It’s clear they only care about the sale and not about standing by their promises or taking care of their customers after the fact.
Overall, I strongly advise against buying a car from Goldkey Volkswagen Langley. The service is terrible, the promises they make aren’t upheld, and you’ll end up with hidden costs and frustration.
Recently bought a used vehicle through this dealership. There were some extra items that were supposed to come with my newly purchased vehicle and at first I was having difficulty getting the items sorted out. Then the sales manager Dan took on my deal and he went above and beyond to make sure that I was happy with my purchase and to make sure I received the items I was promised with my new vehicle. This was my second purchase here and when I’m ready to purchase again I will be going back. Excellent communication with their customers and a genuine effort to make sure you are happy with your purchase. If you are in the market for a new or used vehicle go see Dan, he will make sure you get exactly what you are looking for. Would highly recommend.
The entire Team at Gold Key 🔑 Langley VW was great!! I was noticed & asked to be helped right away by Brahm & Blanca. They showed us exactly what we were lokking fir, and offered alternatives as well. Once we were happy with the unit, Than we were introduced to Anish who helped negotiate the price that we found acceptable.
The branch Manager Raj was so easygoing & kind!
We are happy that we found The Team at Gold Key & look forward to future business!
I unexpectedly needed a new car urgently, and Gold Key Langley VW was amazing to deal with. Bought a new Taos and I love it! The sales manager, Anish, was a pleasure to deal with and I would recommend to anyone shopping for a car to drop by and check them out.
I unexpectedly needed a new car urgently, and Gold Key Langley VW was amazing to deal with. Bought a new Taos and I love it! The sales manager, Anish, was a pleasure to deal with and I would recommend to anyone shopping for a car to drop by and check them out.
Had a great experience at this dealership. Everyone was very friendly, welcoming, and I did not feel pressured by anyone. They were able to offer me exactly what I wanted for my trade in as well as a very fair price on the new vehicle I wanted. Would highly recommend this dealership to anyone in the market for a vehicle.
My car buying experience with Raj, Justin and Jason was by far the best car buying experience I have ever received. Raj and Justin worked 3 days (including their days off) to work the financing to fit my budget and bring down my interest rate that I previously had with another dealership on a 2022 I got just 2 months prior! I am amazed on what Raj was able to do for my loan, interest and put me into a 2024 VW Taos Highline. Sure is an upgrade for me and my 3 kids from a small Sedan. We are all extremely happy with this vehicle. Justin was so patient and kind showing me the car features and all this vehicle can do. Sure I didn't retain much at the time but it was easy to figure out on my own afterward. They sold me a car at a great price with all the extras I wanted!!!!!
Jason was easy and friendly to deal with when I signed the loan contract and explained to me what I can do to make my credit better for refinancing in the future.
The follow up call from Raj to ensure I was happy made the experience just that much better.
Sad I gotta share the gorgeous Gold Key VW tumblers that I got from them with my son. LOL
Since I purchased my car in July of 2024, having to come back to the dealership more than a few times, the service leaves a lot to be desired. Today I asked for the manager as I was not given adequate information from the service department and, John said that was he was the manager. Explained what happened. He said ‘you have to contact the service department tomorrow.’ I said you are the manager and he then clarified that he was the sales manager. Any decent manager would have noted the issue and taken it to the right place. His attitude was” it wasn’t his problem.”
It appeared that he is used to his way or the highway and I asked the receptionist if there was a VW Canada I could contact and he bellowed that ‘I could Google it.’ What a prize he is.
The people there are super kind and nice.
However I am disappointed with Gold Key Volkswagen regarding the brake system issue in my Taos. The dealership refuses to acknowledge the problem of premature brake pad wear after just 14 K km and does not offer the ceramic-coated pad alternative, leaving customers paying around $800 plus tax for premature replacements, every year or so.
I urge potential buyers to research online before purchasing a Taos to avoid similar issues.
I had some recall work to get done, and had them do an oil change while I was there. I left the dealership and heard something scraping on the ground. Turns out my splash guard under the engine was hanging on by two screws. I called to get it replaced and they were very reluctant to fix it for me, and were accusing me of having hit something to cause this issue, after driving 10km home from the dealership.
I was dealing with Sherry and the service manager, and both were extremely rude and unprofessional. I would not recommend anybody using this dealership, even for a simple oil change. If you have any VW work needed, I recommend PG performance, quality work from people who know what they are doing.
I dropped off my vehicle on Tuesday morning before my scheduled appointment. At the end of the day, my “advisor” informed me that they couldn’t find any issues but would keep my car overnight for further investigation.
On Wednesday, the advisor called to say they had found a problem (great!). However, around 4 PM, he informed me that my car was ready for pickup—despite the issue not being fixed. Mind you, my car randomly shuts off while driving. I questioned how my vehicle could be ready if nothing had been resolved. I explained my concern that my car is currently unsafe and unreliable to drive.
He responded by saying the vehicle was still “drivable.” I then requested a courtesy vehicle or rental until the necessary parts arrived and the repairs could be completed. He claimed there were no courtesy cars or rentals available and then went on about how I didn’t have much warranty left (that seems to be his major concern) completely irrelevant to the immediate concern.
Not once did this advisor express concern for my safety or take steps to help resolve the situation.
This dealership clearly does not care about customer safety. They’re willing to let you drive away in a vehicle that randomly shuts off. I highly recommend going to a different dealership!!
I purchased a Volkswagen from here and had an outstanding experience. The sales team was very knowledgeable and helpful when guiding ne through their models and different features without any pressure. They patiently answered any questions and helped find the car suitable for my needs.
The whole process starting from test drive to financing was very efficient. The finance department was transparent and worked hard to meet my needs. I really appreciate their honesty and devotion to a customers satisfaction.
I absolutely recommend this dealership to anyone who's looking to purchase a car. Their outstanding service and friendly staff and altogether commitment in prioritizing their customers really make them special. I'm overall grateful for the experience I had here.
Avoid VW – Learn from My Mistake
I bought a brand new VW Taos about two years ago, and it’s been nothing but a nightmare.
The salesperson misled me, costing me over $1,000 — VW or this branch refused to take any responsibility.
Later, the Taos developed a radiator leak. VW had no replacement parts available in entire Canada. No ETA. No loaner. I was left without a car for over six weeks, and the final repair cost me nearly $2,000.
Their customer service was useless. No help, no accountability, and no communication. It honestly felt like they didn’t care at all.
Think twice before buying or servicing with VW. I wish I had.
Avoid VW – Learn from My Mistake
I bought a brand new VW Taos about two years ago, and it’s been nothing but a nightmare.
The salesperson misled me, costing me over $1,000 — VW or this branch refused to take any responsibility.
Later, the Taos developed a radiator leak. VW had no replacement parts available in entire Canada. No ETA. No loaner. I was left without a car for over six weeks, and the final repair cost me nearly $2,000.
Their customer service was useless. No help, no accountability, and no communication. It honestly felt like they didn’t care at all.
Think twice before buying or servicing with VW. I wish I had.
In September 2024 I got my very first car, a 2024 Volkswagen Taos Highline! Gold Key VW was the gold standard for customer care, down to the littlest details. Just really good and respectful people.
We received great pricing and a phenomenal package for the car including crossbars, rails and mats for the entire car.
Anish and Jason made the pick up experience so special! The car was ready for me with a bow on it and we were kindly given sparkling waters and VW tumblers. Anish Took photos for me and also showed me how to use the car systems.
The overall experience was so very memorable!
My car has been such pleasure to drive for the past 7 months, no issues at all.
Thank you!!
I am so happy with their work whenever I take my car in. Great customer service and friendly staff. Always a pleasant experience.
Had a great experience purchasing my new vehicle. No pressure sales staff, very polite and courteous. I would recommend.
Derek and the rest of the team were very helpful and made sure my warranty was applied to the repairs necessary. I had a great and professional experience with them and would recommend them highly!
Sold me a used vehicle that was unfit for the road.
I purchased a used truck in May 2020. It came to Goldkey Volkswagen on trade in. I dealt with Chris, the sales manager. After signing the papers, he told me that the previous owner still had the second key fob and that he would get it to me the following week. Not disclosing that up front was unprofessional. He said he was going to deliver the key to me but I ended up going back to the dealership because the times he offered did not work for my schedule. Before buying, I asked him if there were any issues with the truck and he said “We have our service department inspect all used vehicles to ensure that they are fit for the road, otherwise we could be liable.” Two months later I was issued a mandatory vehicle inspection by a police officer. He said he pulled me over because my truck wasn’t in compliance with the motor vehicle act. I was not pulled over for any traffic violations and was not given any fine. I contacted Chris to ask him why this would happen after what he said about ensuring their used vehicles are ready for the road. He said that Goldkey does not have a policy where they cover me for anything after the sale is complete. I asked him to please discuss with the senior sales manager and give me a call back. He agreed to call me back that day or the next day. He did not call me back the next day, so I called him the following day. He told me that the VW service department could do the inspection and he would cover the cost (30 mins of labor), but nothing else. After the inspector saw my truck exactly as it was sold to me, I was told that I need to either get an entire set of new wheels and tires ($1500+) or add fender flares and mud flaps to the truck ($700+). Service quoted me $70 to remove the window tint, but I did it myself in 15 minutes. I ended up buying a used set of wheels for $900. Rather than owning up to what was clearly an oversight, Chris acted as though I was being unreasonable for contacting him. I wasn’t expecting that much, but it would have been nice if he tried to work with me. For instance, he could have covered the window tint removal, called me back when he said he would or actually talk to me in person rather than avoiding me the three times I had to go back in. I suggest avoiding this dealership
Went Suv shopping with my wife couple weeks ago. They only had one customer in the lot that was being helped. We were the 2nd but no one came and helped us out. No even the sales associate that was helping the other family asked if we needed help, he just walked by. Spend 20 minutes waiting but ended up going next door and got great service and bought a suv from another dealership.
Very happy with the deal and service- great team!
I recently visited the VW stores in Maple Ridge, Abbotsford and Chilliwack looking to buy a new Jetta. I later found out all 3 of these stores are owned by the same person, so I could have saved myself a lot of time as I had the same experience at each. At each of these stores I was quoted prices above what the VW ads were quoting and there was heavy pressure to buy right away.
I decided to give Gold Key a chance, hoping for a better experience than I'd already had. I was not disappointed. Derek the sales guy was awesome and he took the time to show me things on the car that I hadn't learned at the 3 dealers I visited previously. They were willing to negotiate with me on the price, something no one else would do. I would highly recommend these guys! They even gave me a set of free rubber mats as a thank you gift.