Just purchased our first Volvo here and was so pleased with the service and kindness we received. We worked with Peter through the leasing of our car and Jenny for finance stuff and both of them were so wonderful! Even the front desk receptionist was so nice. We felt so welcomed and taken care of with our 2 year old daughter who was so happy with how nice everyone was. Highly recommend if you’re looking to purchase or lease a new Volvo in the greater vancouver area! Thanks Peter!
Excellent Service Department. Peter was very flexible to book me on a Saturday then Paul received my car on the day. Paul advised on the estimated time needed which was spot on, also recommended tire rotation and made sure my bill was accurate. Everyone kept their masks on making me feel safe to use the waiting area and coffee machine. Paul even passed on the free wifi password. The car was washed and vacuumed like never before. Will always get it here for service. Thank you Guys!
I just got my Volvo back. They had it for a few hours to replace a few items. I had never been in before and they remembered my name when I came to pick up my car. It was washed and the interior wiped down.
I have kids and my car was so messy so when I got into my car and saw how tidy and clean it was I felt so happy and grateful.
Super friendly staff.
I bought my Volvo S40 in 2010 and loved every minute of driving it. So I always knew my next car would be a Volvo. But it was difficult to choose which one. Today I picked up my amazing new S60 R-Design from Volvo Surrey, and I am very satisfied with the service. The sales team at Volvo Surrey are professional, knowledgeable, fair and not pushy. I want to thank everyone at Surrey Volvo who helped me, especially Peter and Jayson for your patience and support. I strongly recommend Volvo, and the team at Volvo Surrey won't let you down.
Great customer service. First impression worth the 30 km drive from Vancouver. Visited to pick up a set of front & rear wiper blades that were readily in stock. The gentleman at parts desk, Summit very knowledgeable & helpful. He offered 10% off the wiper set but it was not reflected on the invoice :-( hence the less than perfect rating - hope it can be rectified.
Will return to try out the service at the next maintenance interval.
Honestly these guys are good. I like their showroom and Mike in service is fantastic. He knows Volvo's really well and is a pleasure to deal with.
My experience in buying my V90 CC from Peter @Volvo survey was amazing. Amazing team, always available to talk to. Thank you Peter, Garry, Jenny, Nino, and Joseph. Worth the drive to Edmonton.
Pretty good service, staff is very nice and accommodating. There was no wait when they found out the issue. Took a hour to get it replaced and off I went
Purchased a Certified Used S60 from Jayson over the weekend. Most of the communication occured via email prior to picking up the vehicle which made the process very efficient. Jayson was excellent to work with, very knowledgeable and professional, as with Jenny from finance and Peter, who was kind enough to shuttle the car to the destination. Even though my primary residence is in Alberta, making the trip to Surrey Volvo will be well worth the trip with the great team they have.
Finally! after so many years, I purchased my V60 cross country with the help of Peter and Jenny truly the best knowledgeable and proactive & caring person.. thank you:)
I would highly recommend Jim Pattison VOLVO of Surrey to my family and friends.. Great experience!!🙌🏼
Flo🌷
I've being to Honda, Toyota, Lexus and Tesla service department. But none even came close compared to the service I got from Mike at JP Volvo of Surrey. Mike is very attentive to my questions and very knowledgeable about the issue i described. He always gave me ETA for my repairs so I know what to expect. Thank you Mike for your excellent service.
I had the Volvo Appearance protection (interior and exterior) service done at this dealership and when I picked it up I noticed white blemishes on my chrome trims. At first I thought it was just dirty because they didn’t exactly do a great job with cleaning or detailing. When it was clear it was not something you could clean away I took it back to them to have to corrected. After getting the run around on how it was an “outside influence” and that also it may be a manufacturer defect on the trim which is a known issue to Volvo they finally took it in to try to polish it off. This worked temporarily but then the blemishes started to reappear within a few days. They refused to do anything further on it stating that the polish was done as a “courtesy” and even Volvo will not take any responsibility for it and suggested that I go through my insurance and put a claim in to have the trims replaced. How this makes any sense when you’ve acknowledged there is an issue and tried to fix it only to refuse to replace it is beyond me. Contacting the dealership did not result in any reasonable resolution either. How is it reasonable that I am to pay for damage caused by a service done at a Volvo dealership that is also endorsed by Volvo is beyond me. Feels a lot like a scam to me. Do not recommend this service or location at all.
Love, love, love Jim Pattison Volvo! They go above and beyond not just to get you into a vehicle but everything in between. The team is so cohesive and brilliant. I came out out with a beautiful car and a smile on my face because of the way they treated me. I can only wish that all businesses were as on point as this one. I'm so grateful for them. They deserve a zillion stars! Thanks guys. You're the best and then some.
Amazing team here! Very professional and take great care of the customer. Would definitely recommend this dealership!
In the past 2 months, I’ve been to countless auto dealers. Some sales are too laid back, never follow up after test drive. Some used the pressure tactics, which is a turn off for me. JP Volvo of Surrey happened to have the car that I wanted at the right price with the perfect sales, Anna to match.
A lot of times, the negotiation is done verbally. More often that not, if the verbal agreement is not inked, the sales would not honoured what was verbally agreed upon. And that was supposedly one mistake I made but I had Anna as my sales and she’s the lady of her word. Every single item which she agreed, she delivered.
Communication with Anna was prompt. And when she was away, she made sure I was well taken care of during delivery. If you want a worry-free car buying experience, look for Anna.
Recently bought my car at JP Volvo of Surrey. When I go pick my car up, my sales was off that day. Rick helped me instead. He was very thorough and went thru every single option in the car menu.
Few days later, I realized the mat was missing in the trunk and I went back to Volvo. My sales wasn't in that day, but Rick was. He went high and low looking for a trunk mat for me.
All this when he wasn't even my sales. Can you imagine if he was? I always imagined car sales are like "see ya later" after you signed the dotted line. But Rick was one of a kind. He really care about his customer.
My husband and I had a seamless buying experience at JP Volvo thanks to Peter Sakamoto and team. We appreciated the effort Peter put in to making our sale as easy as possible since we were coming from Vancouver Island with a trade in. The pre sale communication was timely, the vehicle was ready for us when we arrived and the paperwork was well coordinated. We even had a few unexpected hours to meet up with friends on our way back to the ferry afterwards! This is a team of professionals who knows how to take care of their customers.
Decent Volvo dealership, people are nice but not very friendly. If you need some basic services done and don't care about a "good experience" then it's not bad. I had contact the general manager regarding some concerns but never got a response on that either. Wouldn't really recommend this dealership.
I was very fortunate to have Peter as my sales representative at Jim Pattison Volvo of Surrey. I was provided with a wonderful experience from the minute I walked onto the Volvo lot, to the minute I drove away in my new SUV. I am impressed with my vehicle, but more importantly the service I received overall from Volvo. I felt very comfortable during the entire process of getting my new SUV. I am content with the time I was given to go over all of the features, at the time of delivery of my new Volvo. The time Peter took out for me to go over all of the features made the transition to a new vehicle so seamless. I would recommend a Volvo to anyone looking into a new vehicle and to go see Peter at Jim Pattison Volvo of Surrey.
Volvo of Surrey is outstanding, as soon as we arrived I could tell they really care about their dealership by how organized all of the cars were and well maintained everything is. Rick Verma and Frank Tzou helped me and went over all the safety and technology features on the car and answered all my questions. 5 Star Dealership !!!!
The financial advisor spent almost 2 hrs to talk me into an insurance called “five stars protection” which costs over $1500. She said when my lease is ended, I won’t have to pay if there is dent or scratches on the body. I didn’t even get any detail terms and conditions printed out when the time I purchased the insurance. Now, my car went into a little trouble, Nobody even tried to help. I visited twice in the store and I called a couple times. It seemed nobody knows how to take care of this. The front desk printed out a policy which didn’t matches the one I have on hand. They said they will let the financial advisor to call me. But nobody called. You feel you purchased a luxury car here? And deserve some service? No, you got involved with a whole bunch of people who do not know what they are supposed to do. You pay, you lose! That’s it! And remember don’t buy insurance policy until you understand exactly what the terms and condition on the paper!!!!
Great Service and well cared! Anna who was my dealer got so much attention and did what I want. Highly recommend! And the car surely gooood!
Thanks to Jayson Wadud for a great no-BS sales experience. Didn't try to upsell like crazy, got us the car we wanted. Extremely knowledgeable about his products. Highly recommended!
Peter makes buying a vehicle easy. Especially from someone like myself who's from out of town. Very straight forward easy to deal with.
Frank Tzou provide the best service 👍
He is very knowledgeable and helpful for every detail and questions I asked.
Appreciated Frank and his team support(Jenny & Anna), I'm very happy with my Volvo 😊😊😊
I entered JP Volvo in Surrey BC for test drive and wasn’t ready for any purchase, but Peter the Sales Consultant made it very easy for us and knew what I want and provided excellent customer service in professional manner. My wife and I were satisfied with the quality of the services from the Reps at JP Volvo, decided to the vehicle our dream. Thank you.
All the best!
Azim and Jesusa
Bought a used car for my spouse. There was some minor issues that the old owner didn't care about, i took it to Jim Pattison Volvo and the service staff was very gracious and made all necessary repairs. Very happy and would not hesitate to recommend them to anyone.
had a weird sound with my 2016 volvo S60, went to Volvo surrey to get it checked, and the service team was very professional, took the car and escorted to my job, 4 hours later received a call from Peter that everything has been done. it's been almost a week now and the car runs perfectly well.
These guys have been consistently good to us these past several years. We’ve felt supported and even part of the family. Expect friendly, great service here. We love our hybrid Volvo SUV!
I was so excited when I purchased my 2012 S60, I told everyone how great the cars were. Shortly after buying the car (privately) I brought it in to the dealership and asked them to check everything over and see if anything needed work or if there were any issues. They told me it needed a few things, about $1100 worth which I was more than happy to pay as I don’t skimp on servicing my cars. I later paid to have the polestar upgrade done as I was excited to have this car for a long time and wanted to put the money into it to make it what I wanted.
I noticed a few things that I wasn’t so happy with, after driving the car a bit more. The sensors on the door locks didn’t work, there was a rattle seemingly from the engine under acceleration, tires having a hard time holding air, a shudder while driving, the drivers seat squeaking non stop while driving, the telescopic steering wheel wouldn’t stay in place etc. Concerns were starting to build now. I brought it in and asked them to check things out and it all went downhill from there. They told me the extended warranty didn’t transfer over to me from the previous owners, which was not true, but said they would just do it anyways under the old owners name... They ended up calling the previous owners about parts they were ordering and not me, which was not appropriate. They said they fixed things and gave the car back and they werent fixed. I asked them to do a tire rotation, they didn’t do it, I asked them to do a wheel alignment, they didn’t do it. They couldn’t fix the rattle during acceleration, they couldn’t fix the seat, they wouldn’t do the services I asked, and lied to me about my warranty but said they would just do it anyways... it’s pretty black and white, the warranty transfers. I went in a few times to try and get things fixed, not caring what I cost. I looked into buying new wheels because they couldn’t figure out why mine were leaking air and wobbling. They couldn’t figure out why the car was so wobbly and they ‘rebalanced’ my wheels which made the car shudder so bad right before a long trip, that I went out and bought a separate set of wheels. It’s like they would do things to the car and not even check if it actually fixed anything. I had an appointment before work at 7am and the service guy comes strolling in 10 mins after 7 and had such an immature attitude about being late, and therefor making me late for work.
I have since stopped servicing my car at this dealership. After going elsewhere I found out my tires were absolute garbage and I bought the best ones they would sell me that day. At this point I’m extremely disappointed that this so called premium brand can’t even tell me I need new tires. I have a warranty that is in some ways useless because they can’t fix the problems. I have very little confidence in my car and will likely trade it in soon at this point because of how disappointed I am with the brand. I have previously owned a Mazda and an Infiniti and can not say enough good things about the service department at those dealerships. Above and beyond excellent service every time. Obviously after these experiences, I could never recommend them to anyone. I was really hoping to love Volvo and buy another down the road for myself and my wife, but I don’t think I would ever consider a Volvo again.
I have got an 2017 Volvo XC90 from 2016 XC90. When I had 2016 XC90,I encountered lots of issues I
had never ever met,like the engine was off while driving suddenly,The touch screen was dead and restart again and again automatically,The sales representative comforted me the 2016 was a such new vehicle that had many advanced technologies,which probably caused some small problems,I thought that make sense, I agreed.After 1.5 yrs,The sales called me the new 2017 xc90 was on sale and new system was upgraded and run smoothly,So I changed to 2017 xc90.Since then,I encountered more issues,Such as engine malfunction error alerts last winter,The gear shift was dead last month when I was driving on the road,I had to call Volvo road assistant to pull the car to the dealer. When i had the new 2017 xc90 until 35,000KM 2-3 months ago,I have replaced 2 sets of front break pads already. I have brought my car to the dealership asking why the break has to be replaced so often, I was told that it was caused by the way I am driving impolitely. I can’t imagine the way I was treated as a customer who got 2nd XC90 from Volvo of Surrey. Let me tell you that I also have a X5 that has 45K so far, and I was driving the similar routes and ways as my XC90 but the break has never been replaced until now. If you are trying to blame a customer for the issues of your product, please do some researches about your competitors because at my case, I can easily assume that BMW produces better products and now even service than Volvo. And dramatically yesterday, I have brought my car in for the shaking issue when speed is over 100km per hour, you guys told me my car works alright with no issue,just need to change rear brake pads,OK,I did.But when I got the car, it had an error message says turning malfunction.How irresponsible was your service people who didn’t even check the error message before passing the key over to your customer??In the end, I am very disappointed about your product and service which will lead me and all my friends that I know to other brands. Oh by the way, there are 6 parents driving Volvo at my kids school. I have told them what I have experienced and you will no longer see them getting another Volvo any more!
My son and I recently bought a car at Volvo Surrey. I found the process a pleasant experience, fully attributable to our advisor Khir who is an excellent sales professional: knowledgeable, polite, personable, honest, and quick to respond to our needs. We came well prepared and the whole process including test drive, look into several options, and trade in took only two hours. I should add that the sales manager was quick on his feet as well, and the final price was right. Kudos to Volvo Surrey to for employing such great people.
I had volvo.good service.gopd car.l I like.
Rosie and I bought an XC40 Inscription a couple of weeks ago. A beautifully made vehicle that is awesome to drive. We would like to thank Anna, sales rep, for all her assistance in helping us choose and purchase this vehicle. She was friendly, non-pushy, honest, and genuine. We would also like to thank Jenny and the others working at Jim Pattison Volvo who assisted us in the purchase of this vehicle. All the best you...
This rating is because of PAUL the service manager who took care of my needs and my 15 year old V70 (still feels new to me) — but most importantly his customer service is top-notch professional.
My car left me stranded and only one phone call to Paul and all was taken care of without a headache. The service centre is at opposite ends of the city for me and this was a complicated timing for my family, but Paul made this 5 stars and memorable for all of the right reasons.
Thank-you and to the polite young helpers too.
Very welcoming, and very friendly.
Cant say much of them .....they the best ....love garry.....such anice guy.............
Jim Pattison Volvo of surrey is the premier place to buy or service a car. They are a team of caring professionals that have nothing but the best intentions. From Peter the service manager to Bruce in parts and Joe the General Manager, they are an amazing team. I highly recommend them to everyone.
Peter and Jason are very knowledgeable and personable!
Thanks to Peter and the entire service department. Great service at this Surrey location. The service managers go out of their way to help, I'm actually surprised compared to other dealerships. They actually do investigate the issues throughly. Highly recommend.
Though I haven't found solid evidence, but the Surrey location might be using a higher grade synthetic oil compared to other dealerships, because I don't need to top up near the 8000km oil change.
I recently purchased xc60. My experience was great sales team was so helpful. Garry the sales manager was so professional and was in top of everything through my purchase experience. Joseph the general manager is outstanding. The facility is well organized , everything was tidy and clean. Good job guys.
Best place to get you Volvo fixed. Really knowledgeable tech.s
The store is well designed and the rep Daniel WA very helpful.
I have just bought a 2015.5 Volvo XC70. The experience was made pleasant by the way in which Jayson handled the transaction. This has been my easiest car purchase ever, avoiding the usual stressful to and fro of negotiation with unseen manager-s, and resulting in what is a very competitive deal. I have driven Volvos as my main car since 1970, both in the U.K. and Canada. The only comparable easy transaction was when I imported a car directly from the factory at Gothenburg in 1981 as a newly arrived immigrant.
Build and quality, comfort and performance are the factors that make me a long term Volvo customer. I hope that the future will sustain and allow your dealership to continue such excellent service.
We were re-acquainted recently with Peter Sakamoto after meeting him a few years ago at the Vancouver auto show. Peter provided patient, thorough and diligent service to find a vehicle that met our needs and requirements. After a few weeks, we purchased a new XC60 from Volvo of Surrey.
In the process, we met Gerry Grewal, the Sales Manager and Joseph Daou, the General Manager. Both of these gentlemen were welcoming and appreciative of our business.
We hope to do future business with these folks when we are looking for another vehicle!
We have been client at Volvo Surrey since 2006 and have nothing but the best of experiences there. We have purchased a number of new cars and have kept up with servicing the vehicles with the dealership. The service crew have been most helpful. Special thanks to the service manager....
I have purchased an XC 60 in 2010 and a C30 in 2013 from this dealership and the experience was always courteous and professional. The service department is friendly and provides outstanding service. Make your next car a Volvo from JP Volvo of Surrey!
3 weeks ago I bought my first new car in 30 years – a Volvo XC60. To say that I am a cautious buyer is an understatement as I have walked away from more than one car deal. The collaborative effort between the salesman, Peter Sakamoto, and the general manager, Joseph Daou made the purchase inevitable and I cannot be more pleased. The professionalism shown throughout the car buying process was first class and the follow-up process has been equally impressive. Two thumbs up from this car buyer who has owned Volvos almost continuously since 1964. Also my thanks to the Service Manager, Gregg Williams, who has been looking after my Volvos for the past 10/12 years. It was his recommendation to deal with Peter and Joseph.
John de Wit
North Vancouver, BC
I recently bought Volvo S60 Four Wheel Drive. The purchasing was an awesome experience. Joseph and Jason did amazing job. The offered a very highly competitive price. I looked at Toyota, Volkswagon, Ford and Honda. First and foremost the features available in Volvo is not available in other manufacturers atleast in 2014 model. Also I had lot of the dealers could not provide me the vehicle that I am interested for test drive. I also have another Volvo and extremely satisfied with the service I am getting. Mr. Craig is an excellent service manger. Jason does do the follow up calls to make sure that everything is working with our new car. I will strongly suggest this dealership.
This was the most efficient and straight forward car purchase I have made. Offered fair pricing, attention to detail and excellent customer service. All of my questions and requests were honoured pleasantly. I can highly recommend this dealership, they really went the extra mile for me and to earn my business.
Kudos to Jayson Wadud, Joseph Daou, Garry Grewal and all of the professional staff there.