3rd time is a CHARM ! and Limas was there to help again ! Very professional and so helpful. I have bought 3 vehicles from Limas in the last 6 months and I wouldn't go anywhere else to received the best customer service I have ever had. Limas is most caring and considerate of his customers and FUN to be around. Thank you again for my lovely NEW Tiquan - It's a dream to drive . I will say that George was very informative regarding the warranties we were provided with the best warranty for our safety and peace of mind.
Colleen-
I live downtown toronto but purchased my Volkswagen Jetta from the Owasco dealership in Whitby.
I always bring my car for service to Owasco because it feels like family. During covid times they make you feel comfortable and painless now offering paperless payments through the app and very thorough communication for when they have any questions regarding servicing your vehicle.
Thank you to the team at Owasco for providing exceptional service to a long time customer.
All the best heading in 2021
Volkswagen customers expect superior performance without compromise. At Owasco Volkswagen we look forward to exceeding those expectations.
THIS IS WHAT THEY ADVERTISED ***
Definitely worst experience I had with the VW service..I booked an appointment for brake pad issue on 29/6/20 for July 03 at 7:30am I drop off the car at 7:35.
My first communication was a text from Jessika at 8:33 saying “ I’m going to be your service advisor if you need to reach me just reply to this text, email me or call me..
I responded to the text and I told her my car was for May 15/20 schedule 60k maintenance and YOU should have done is a visual inspection to see that my left front wheel brake pad almost gone this is what I call prevent maintenance.
At 9:35 I escalate with email to service manager Dan and his reply was “I’ll look into what is going on”
12:35 I call Jessika to find out what is the damage how long is going to be and how much... voice msg..
2:00 pm I escalate my email to the GM Bobby no answer..
4:15 I call direct Dan and I voice my concerns with Jessika no respond for 8 hrs and he said he will talk to her and get back to me..
I had to sent an email to Jessika around 5:00 pm to give me my keys back and I’ll go somewhere else to fix my car..I waisted 9 hours having my car in on a schedule appointment I do not understand if they’re busy why do they take appointment.,and have the customer waiting with NO COMMUNICATION
PS when Jessika sent me the code to pick up my keys she said also “I can do the brakes Monday morning!!! Yes it’s a joke..to be honest I don’t thing they know what they’re doing running like chicken with NO HEAD!,,
Hi, My name is Alison Carter and I wish to make comment about the excellent service I have received from this dealership and specifically Kyle, the manager, and also Martin, in the service area. I have found them most helpful and interested in any concerns I have had with my vehicle, no matter how small. I am not at all "car savvy" .... The fact that I can call in with whatever concerns I have regarding my car, I have never been made to feel I am a bother or wasting someone's time. It is unusual, in the crazy busy world, to find a company who go above and beyond to make their customers feel "special". If more companies took a page from Owasco's book it would be a better world.
Thanks again to Kyle and Martin and Merry Christmas to all.
Owasco don't have professional services. I went to buy a new car and they gave me nice deal in the beginning and at the end they changed everything and gave me the worst offer and someone didn't even talk professionally and talked rudely with me. End with not buying car from there. Please behave professionally with your clients.
Definitely worst experience I had with Owasco Volkswagen! Booked a 45k service for my atlas execline today, service was scheduled 11:30 and I checked in at 11:25. Half an hour later I received message from Jessika that my vehicle was checking in and will be ready at 2:30. So I walked to a nearby plaza to spend some time there. When I came back at 2:30 my vehicle still sitting in front of the dealership. I was then texting Jessika and she said the techs are on lunch break! My vehicle was finally checked in at 2:45 pm and left us wasting another 3 hours outside dealership under the sun. It was 35 degree celsius outside! Moreover, she changed my brake pads without letting me know in advance! Even though the service I booked online includes brake pad inspection but definitely not a brake pads replacement! she changed my brake pads and cleaned them anyway; The e-bill I received in the morning was 322$ and the final bill Jessika gave me was 430$! I was questioning her why final bill which was 430$ and is 110$ more than the e-bill I authorized in the morning, and I did not receive any phone call and/or text from her in between; than Jessika looked at me for a sec and offered me a 10$ discount （at the end I still paid 430$). Very unpleasant experience. I am satisfying with my atlas execline but next time i change vehicle I probably will think about the bad experience I had today.
Just a shout out to the service department! Great group of guys. Dan in service is my go to guy with a vast amount of knowledge and his willingness to work with the customers, my family always leaves happy. I feel like they take the “dealership” experience in a big town and make it feel like you’re at a home town auto shop. Keep up the good work guys.
The only issue I faced was that this place was hard to locate. I was wandering around on the front but there is a dealership at the front. So my advice is to look for the road between card dealership and huge Audi sign and this road will lead you to the body shop if go straight ahead around 100 meters. Thanks
Great contactless express service provided, had my tires changed in under 30 minutes. Super friendly staff who were very informative about each step given the situation, made sure I was okay with being lifted inside the car before they brought it up. Directed me in and out of the garage very quickly and efficiently. Would definitely do this service again if they continued to offer it 😊
Limas was very warm, knowledgeable and patient throughout the purchase of my vehicle. Definitely recommend.
My wife and I were going to purchase a car from here and the experience started off good but as it came closer and closer to "delivery day". We were told by a member of the team "we can deliver to your house where abouts." So we were even happier... But day of the vehicle never came. So we called and talked to 3 people and the favorite word of the dealership was "miscommunication". And the sales manager had a terrible attitude on the phone and spoke very rude and condescending to my wife. Also the 600 dollar admin fee is not needed go 5km away to Don Valley VW and they don't have it. My advice to ANYWHERE else to buy a car.
I am highly satisfied with Owasco VW's customer service. Sales manager, Dominic and Brand specialist, Lisa are the best. They helped us before and after selling the car. The procedure was smooth and straight forward. I highly recommend to visit this dealership when you are ready to buy your next car.
I’ve been a customer of Owasco for many years now. Every time I have a question or concern I go directly to Adam at the parts desk. His experience and professionalism is second to none. Its obvious he is very good at what he does and his personality always makes it an enjoyable experience.
Auwesta made my buying experience the best one yet. It was done so easily and and pressure free he catered to all our needs and got us our family car! Would recommend him to anyone in the market! Amazing guy with an amazing personality :)
Auwesta was very polite and helpful when buying my first car. I contacted him through the website on a Sunday, because the dealership was closed. He gave great insight on deals and overall made a great long lasting impression. I’m very happy I picked Owasco to by my first car from!
I recently purchased a 2019 Volkswagen Jetta, Lisa was the greatest help and she really helped me make the decision to get the new car. I highly recommend going to this Volkswagen dealership and seeing Lisa to help you with a new car! Thanks again Lisa! You are an awesome Sales rep.
Really enjoyed working with Andrew. No high pressure sales tactics, just honest and knowledgeable advice! I'm super happy with my new car and the overall experience at Owasco. Thanks Andrew!
Lisa took me in quick on a late night and got me out the door with a new car and a pretty sweet deal without hasseling or pressure. Made it seem easy. Thanks again!
We purchased a Atles 2019 vehicle at Owasco Volkswagen a few months ago and we were very impressed with Lisa Allamshaw. she was professional and sincere. We never felt pressured to purchase a vehicle and She answered all of our questions and concerns. The whole process was exceptional. We would recommend Lisa this dealership to my friends and family :) Thank you Lisa we will see you again .
Regards
Sam and Janet
Bought my first ever car from OWASCO. 100% satisfied with my experience. I highly recommend first time car buyers visit them !
Andrew made buying our new car an easy experience. After suffering from a car accident that left my car totalled I was looking for something to fit our families wants and needs and in a timely manner as I was about to lose my rental car. He was able to answer all our questions and meet all our needs. He was able to get us I. Our new car within a few days. I love my new car. I would highly recommend seeing Andrew McQuaid for you VW needs.
Avoid this dealership, I've had nothing but issues with them on EVERY visit. For starters I went in to buy a brand new car, they convinced me to buy a used one that was a couple years old, telling me I'd be saving money. Being naive I trusted them and went with their suggestions, later realizing I paid about the same as I would of for a brand new car, for a 2 year old car with 50,000km on it. Since then, every service appointment I've had has been a joke. Most recently I went in to have an airbag replaced and my A/C inspected. Over 2hrs later they realize they have the wrong part and the A/C machine is not working. Wasted almost 3hrs of my day for nothing. They also left some caps off what I'm assuming is an A/C line which I found lodged in my engine bay. Before that incident I went in for an oil change and tire rotation. They told me my lug nuts were over torqued and it would cost $50+ for the extra work, I told them to forget about it. When I got home I tried to remove them and they came right off. I love Volkswagen vehicles, but due to this atrocious customer service, I dont think I'll ever purchase another one.
Rebecca has repeatedly and consistently shown me the greatest customer service, attention to detail, kindness and welcoming. Her, along with Dan, and the entire team at Owasco, simply make you feel like you're being taken care of. I really do appreciate every experience at this dealership because of the crew and their outstanding professionalism. See you guys soon!
I didn’t want to turn to social media about my experience with Owasco but they have left me no choice now. I purchased a brand new 2019 Jetta in May 2019. Within 5 days of owning the car I noticed there was an issue. It’s been 6 months of unanswered phone calls and multiple visits to the dealership. Owasco has done absolutely nothing to make the situation right.
Lisa is amazing and she made our purchasing experience wonderful. She is professional, very knowledgeable, efficient and very responsive to all your inquiries. Would not hesitate recommending Lisa to anyone interested in VW. Thanks for everything Lisa!
They painted my car hood and grill ,but they used poor paint quality. The hood has not re-assembled properly. I called you many times but no answered I have all documents including emails from Liza Hoogsteen so check your record properly.
Alexis made my vehicle selling experience very easy. She was very well informed and made the process very easy. I would highly recommend selling your vehicle here. The price offered was very competitive. A pleasure to deal with.
Lisa was great to work with- she was friendly, communicated everything easily with us, all our paperwork was prepared . We’ve had poor experiences in the past working with VW but Lisa was wonderful. I highly recommend her to anyone looking for a vehicle. excellent customer service
Alexis made the whole process of selling my used car easy and uncomplicated. I had expected some issues because it was not a trade-in, but there were no problems. Alexis was friendly, super fast, and gave me a fair deal.
Had a great experience purchasing with Lisa. She was very knowledgeable and worked with me to get the best deal. Signing the paper work with another representative took a really long wait time, hence the 4 stars. Overall, I had a positive experience at this location. Thanks Lisa!!
Thanks to LJ, Eric, Kelly, and everyone else at Owasco Volkswagen for helping me find the perfect truck! Everyone was very professional, honest and easy to work with. I will be recommending Owasco Volkswagen to anyone I know that is looking for a new vehicle!
Steve was extremely professional in helping us and honestly from all his heart helped us out as much as possible.
Steve made us feel like house guests and made sure our every concern and need was fulfilled.
His sales commitment for Owasco exceeds the expectations. I just want to say that I left my house directly to meet him when he told me on the phone what can I do for you to earn the business.
Love my pre-owned vehicle! Lima found my perfect match and made sure it was sparkling for me upon pick up. No pressure from him to buy and made sure I got a good value for my trade in. Over the moon with my purchase.
A dealership meeting each one of my family's individual car needs for years - the Owasco family is part of our family. If you're in the market for a great new or used vehicle, or have a concern / question of any calibre, there's nothing that Bob Jr. and his team won't do for you. Though you may just be concerned with getting a car, trust you're also getting a caring community who expertly and consistently have your back, too. Couldn't recommend a dealership more.
Never owned a Volkswagen before. Went in to look at a new 2019 Beetle. Very friendly, knowledgeable staff. No one was pushy in any way. Was greeted and dealt with Mike who was awesome. Purchased a new 2018 model which was on the lot, at Mike’s suggestion. He saved me quite a bit of money and got me into my beautiful convertible Bug!!! Very positive experience and would recommend highly recommended Owasco. When you go, ask for Mike. Him and his team made us feel like family. They will make sure you are looked after!😁
Steve helped me purchase a used car after I was in an accident, which unfortunately landed my first car in the scrap yard.
He was quick to answer any questions I had, and let me know each step of the process. Steve made sure the car was clean and ready for me to drive when I picked it up. He even took the extra step to properly install my daughters car seat properly. Thanks, Steve!
Sonia and Margot make it happen. They worked with my buddy and I to find exactly what I was looking for in a no-pressure, open book approach. We were able to take care of business on the same day, including paperwork for the trade-in of my previous car. I am quite satisfied with my Golf. Highly recommend paying these ladies a visit if you need an auto!
Buying a car is normally a very stressful experience, especially when we are dealing with a dealership and brand we have never dealt with before. The staff (Lisa and Kelly) at Owasco were extremely helpful in guiding us through the process. We are very happy with the experience and the vehicle we bought.
The service at Owasco has greatly improved over the last year. This most recent service is everything you would want from a dealer. On time, professional, courteous and no hidden charges!
Brad was fantastic. He was very patient and took the time to solve my car's sunroof issue in an impressively methodical way. He also had incredible attention to detail in his repair. Ryan was also great and provided great follow through and customer service.
All of the staff at Owasco Volkswagen are great; but when I bring my car in for service, I always make sure that my advisor is Becky Irvine. She goes above and beyond for her customers, is friendly, professional and knowledgeable. If you’re looking to have the full experience from dropping your car off to picking it up and everything in between (with no surprises), make sure that you ask for Becky!
I had the pleasure to have Mike Zach help on my new purchase. He was courteous and professional and really looked out for my best interest. A+ for Owasco
Honestly, this is the best service I've ever received. I was extremely impressed with how quick and friendly the staff were. Kim was the most helpful, friendly and wonderful service advisor! Thank you Kim! Owasco, you're doing something right!
Very disappointed with the service. I booked a tire swap and 30000km service package online. I allowed for the minimum 48hr period at booking so they could retrieve my all season tires from their storage prior to my appointment. I arrived to my appointment only to be told they didn't have my tires because apparently their online booking system doesn't really work (I got a confirmation email, and then a confirmation txt message prior to my appointment). They knew I was coming, they were expecting me, but were not ready for me. The customer service agent sounded very condescending, kept calling me "Hon" and made it sound like it was my job as the customer to book online and then call them to notify them that they should make sure to be ready for me. Hello??!! I thought the whole point of booking online was to ease the whole process, not add to it. Apparently this is not the first time this happens. They should be more diligent about updating their website so it functions as it should, or don't offer the booking system online at all. What a waste of my time!!
It is always a pleasure dealing at Owasco Volkswagen. Right from the dealer principle down to the door man you are treated with respect and dignity. That does not happen everywhere anymore in this day and age.
I would like to sincerely thank Kim in Service for looking after us with our recent visit to Owasco. Although issues are inevitable when owning a vehicle, its how we are looked after in Service that matters. Thanks Kim for your friendly correspondence. Keep up the good work!!
Many thanks to Renata. She exceeded all of our expectations with making the purchase of our 2018 Atlas an easy one. She was very knowledgeable, extremely professional and willing to go above and beyond to meet all of our expectations. We would definitely recommend dealing with Renata to anyone that we know. Totally worth the drive from Milton. Quinn in the financing department was also a pleasure to deal with. Overall 5* experience!!!
Had a fantastic experience working with Renata to buy a new car. I was traveling from another city and she was so helpful in finding the exact car we wanted. She is also wonderful at checking in and making sure things are exactly as we expected. Love our new car, thanks Renata!!
I originally gave Owasco 1 star. I was not happy with the service department at all. To their Credit, Kyle the manager called the next day. It is obvious that he wants their customers to be happy with their experience when dealing with Owasco. Very reasonable guy and it felt like he genuinely cared about his customers.
I've bought two cars here in the past two years. It's been a great experience. Speak to David Aquino he's a great guy. I always get my car serviced here. He follows up to make sure you're happy with your big decision. He definitely works for VW but he's on your side when he's helping you broker a deal on your car. I'm highly satisfied with my experience at VW Owasco.
I recently purchased a beautiful previously enjoyed Volkswagen Tiguan from the Whitby Owaco dealership. The sales staff was extremely helpful and informative throughout the entire process. Their vast knowledge and kind demeanor put me at ease and made me feel confident in my decision to purchase the vehicle. After nailing down the deal I was put through all the legal processing and financing options where the staff continued to be very informative and efficient. The entire experience was not only fast and efficient but was also made pleasurable by the friendly staff and exceptional service.
David Aquino was attentive and thorough while helping me find my golf wagon. He even followed up after I picked up my car to make sure everything was to my satisfaction. The rest of the team was also helpful in getting me set up. Great service so far...keep up the good work!
David is the best salesman I have encountered. He was helpful from the first email I sent and has been just as helpful since I picked up the vehicle. If you want an exceptional experience from an honest straight forward salesman, go see David.
Going back a few years, there was an article in the Toronto Star on a new station wagon that was highly recommended. My wife and I went to the show room. We both stood there for 10 minutes and we saw one salesman working on separating floor mats ( which he never succeeded while we were there). Another salesman near the exit door on the east side saw us but ignored us. After a few minutes the salesperson that was ignoring us came out of his office and asked: " Has anybody been looking after you". We replied No. He went outside without having said a word. My wife said this was crazy and went outside for a smoke. I stayed inside for another 5 minutes with no response from anyone. We left. I told a close friend weeks later of what happened. He worked for the Ontario Provincial Government and he said he heard almost the exact same story from a co-worker. He told everyone, don't waste your time going to Owasco. We have told other people the same. We figured if you cannot get service in the show room you would not get good service for your car. We went out and bought a dodge Caravan. To be fair, this occurred a few years back and maybe they have corrected their problems.