I bought my 2006 Jetta from the Volkswagen dealer in Sault Ste. Marie a few years ago. I was told nothing was wrong with it, but since I bought it, I’ve had absolutely nothing but problems. I’m writing to you to specifically talk about my experience today, where I had to replace the instrument cluster in my vehicle, which only had approximately 68,000 km before I took it in. I was told that they could replace it with a used instrument cluster, but no further information. I called today to find out the vehicle was ready, so I went to pick it up to find approximately an additional 100,000 km on my vehicle. This was done without my knowledge. So in summation, I received an old part from a junkyard and with a 30 day warranty, that had 30,000 km more than my actual car. It also doesn’t help that I was treated terribly.
I received terrible customer service, specifically from a woman named Michelle, who did not want to give me the time of day. She constantly tried to interrupt my conversations to try and solve the issue, to the point where I had to ask to be moved into an office. I am so, so, so angry about what’s happened and my constant treatment by this dealership. I have an abundance of stories to share, but this really pushed me over the edge. My car is misrepresented in its km, and I paid to be unhappy because they wouldn’t let me leave without my car.
I will never buy from this dealership, and quite possibly ever from Volkswagen. I would like to speak to someone directly about this issue, as I have been informed that there are legal issues tied to the manipulation of km on my vehicle.
I bought my 2006 Jetta from the Volkswagen dealer in Sault Ste. Marie a few years ago. I was told nothing was wrong with it, but since I bought it, I’ve had absolutely nothing but problems. I’m writing to you to specifically talk about my experience today, where I had to replace the instrument cluster in my vehicle, which only had approximately 68,000 km before I took it in. I was told that they could replace it with a used instrument cluster, but no further information. I called today to find out the vehicle was ready, so I went to pick it up to find approximately an additional 100,000 km on my vehicle. This was done without my knowledge. So in summation, I received an old part from a junkyard and with a 30 day warranty, that had 30,000 km more than my actual car. It also doesn’t help that I was treated terribly.
I received terrible customer service, specifically from a woman named Michelle, who did not want to give me the time of day. She constantly tried to interrupt my conversations to try and solve the issue, to the point where I had to ask to be moved into an office. I am so, so, so angry about what’s happened and my constant treatment by this dealership. I have an abundance of stories to share, but this really pushed me over the edge. My car is misrepresented in its km, and I paid to be unhappy because they wouldn’t let me leave without my car.
I will never buy from this dealership, and quite possibly ever from Volkswagen. I would like to speak to someone directly about this issue, as I have been informed that there are legal issues tied to the manipulation of km on my vehicle.
I went in for a test drive as I'm looking at suv's and wasn't planning on buying right away and the salesperson answered all my questions and even let me take it for a ride even though they were closed in 25 minutes! Seemed knowledgeable and was very nice and courteous! Awesome stuff
Alex Wilson was wonderful. He wasn't pushy and found me something that I thought was fantastic. He was very helpful and knowledgeable about everything and worked with me to get me something I loved without pressuring me. Thanks for a great experience!
Just purchased a 2022 Tiguan from Danielle. She was very thorough in covering all aspects of the purchase and the car. Only had for 1 day so far but very pleased with the vehicle itself. Lots of leg and head room both front and back areas. Lots of bells and whistles - going to take some time to learn them all. Julie, the Finance Manager was also very thorough in explaining the paperwork. All in all, a very good experience.
I've been dealing with Northside Volkswagen for many years and their customer service undoubtably exceeds my expectations every time. Mark is an invaluable resource and works to find the best option for me. I'm kept up-to-date on promotions, savings and opportunities. Julie is organized and welcoming and makes the paperwork process stress free. The staff is knowledgable and provides helpful information on the features and options so that I am able to enjoy all of what my vehicle offers. The service team never disappoints. Thanks for everything Northside Volkswagen, I always look forward to seeing you.
Such a great experience, Mark, Danielle Lisa and Julie were so great. Answered all of my questions, talked me through everything and were really welcoming! Danielle was so great showing me the options, features and details of the vehicles, it made buying a car stress free.
Thank you guys so much for everything :)
We purchased a vehicle las week and are extremely please with our experience the whole staff was available for whatever questions we had our little salesperson Danielle made our purchase very pleasant not to pushy but always there to answer whatever questions we had
Thank you Northside Volkswagen
I decided in July that I wanted a new car. I already knew what I wanted but I was skeptical that I could get it so late in the season. I wanted a specific model and a specific colour. They did not have one in stock. The staff went above and beyond to get me the car I wanted. I am enjoying it very much and I have received many complements about it. A big thank you to Danielle!
Well treated, respectfull and did not feel pressured to buy my Atlas. But Doris and I love it very intelligent car feel very safe in it . Awsome staff.
Very pleased with the service. A couple of hours for an oil change, but as we hadn't made any appointment, this seemed reasonable and in line with wait times of other VW service centres. Service staff were very friendly and helpful. Kudos.
Northside Volkswagen was able to fit us in on short notice without an appointment for an oil change. Great customer service and cool retro posters too!😁👍
Quick and straight forward service and sales. Very friendly staff that took the time to answer any questions my wife and I had about buying our Atlas.
Thank you Cody!! It’s been over a month since you sold us our new to us Atlas. This is the first time we ever owned a Volkswagen. With your help and knowledge in answering all of our concerns and questions we feel we made the right choice with the Atlas.
Impressed with the staff at Northside Toyota very professional and helpful after the purchase when I needed assistance
The staff at Northside Volkswagen were awesome in assisting me with my long-distance purchase! I live in the Windsor-Essex area and found the Atlas I wanted among the Northside pre-owned inventory. Cody, the used car manager, was instrumental in making this happen for me by helping with my trade-in and shipping the new vehicle to a closer location to make the pickup easier. Everything couldn't have gone more smoothly and according to plan! Special thanks to John and Julie as well for their assistance and for keeping me informed of the necessary steps involved and updates on my purchase. Top notch customer service and top notch satisfaction with my new 2018 Atlas!
I personally know one of the salespeople here, Lauren, and she is absolutely excellent. Very knowledgeable and professional. Makes the ordeal of buying a new car a breeze and she'll make sure you get the best deal possible. Would recommend to anyone in Sault Ste. Marie 👌
What an amazing group of people. Had such an amazingly great experience.
I was really impressed with the service and how responsive the team was in meeting my needs for a used vehicle.
Excellent place to shop for a vehicle. Lauren was very helpful and knowledgeable about the vehicle I was inquiring about, she was very personable. Julie was great as well she made the whole process very easy and explained information very well.
Purchased a new Jetta and a Tiguan from them. Was very happy with their service at first. Then something always seemed to get damaged every single time I brought my vehicles in for an oil change.
Everything from leaving tools on the engine which scratched the undersides of the hoods, to someone leaning or kneeling on the grills and breaking them, to the final straw where they put the hoist through the floor of my Jetta, then blamed my wife saying she ran something over.
Had pictures of everything, contacted the manager and owner and they did not seem to care. So filed a complaint and sent all pictures to VW Canada who also did not care at all.
So now my two VW's get serviced at another shop and my two new vehicles are of another brand and dealer.
My car broke down on my way back to Toronto from Sioux Lookout, about 11 hours into my drive. I barely made it into Sault Ste Marie and my car was almost un- driveable (due to the deisel filter and sensor needing to be replaced).
The amazing employees took me in for a diagnosis right when I arrived and knew what the issue was in a short period of time.
Unfortunately, they needed to order parts and predicted that I wouldn't be ready to go for a few days. I had work on Saturday so we were a bit down to the wire and I was a bit stressed.
They called me everyday to give me updates which was so reassuring! They were prompt with arranging an in-house driver to and from the dealership and my hotel, who was a great driver and very personable. The repairs were completed faster than they predicted, and they not only washed my car but also gave me an in-car first aid kit (as a first aid instructor I especially appreciated this gesture, as I can be of good assistance if there is ever a roadside medical emergency). As an added bonus, they started the process of arranging a reimbursement claim for my hotel stays as part of the travel interruption insurance.
All in all, they made a breakdown in an unfamiliar town as comfortable as it could be - special shout out to the intake professional, driver, Greg, and Florian for going the extra mile to make sure I could get on my way as soon as possible! 5 stars all around!
We have had an excellent buying experience at Northside Volkswagen! From the moment we walked in and was greeted by the friendly receptionist, who then introduced us to Lauren the Product Advisor!
Lauren was very welcoming and extremely helpful in guiding us to exactly the vehicle we were looking for. She has great knowledge in her field and was able to answer any questions that we had concerning our purchase!
We met Mark...one of the owners, and again was greeted very professionally. We found Mark very easy to talk to and felt no pressure from him. Thank you Mark for listening to us and finding us the vehicle of our desires.
Julie the Financial Manager was very friendly and also made us feel quite comfortable as she guided us through the process of our purchase.
Thank you Northside Volkswagen Staff for a great buying experience and we will not hesitate to recommend your dealership to any of our family and friends for their next vehicle purchase!
Recently got a new vehicle from this dealership. Lauren was very helpful right from the onset and helped us get the exact Tiguan we were looking for. She was very knowledgeable about the many functions of the vehicle and she showed them all to us. The entire experience was great and I can’t thank Paula, Julie and the entire Northside VW team enough. Highly recommend.
I went to look for a new car and Lauren was fantastic! If you're looking at getting a new vehicle, I would highly recommend going to see her. She mentioned she was just starting out, but you could never tell! The experience was fantastic throughout.
When I first walked into the building, I was greeted by Lauren. Immediately she was very welcoming and made sure to ask me lots of questions to get a better idea for what I was looking for. She was very patient and accommodating in helping me determine what vehicle would suit me best as I had an idea what I was looking for but wasn't 100 percent sure. She even was awesome in helping me find something that would work for my budget which really put me at ease and I didn't feel pressured at all. Although I didn't buy a vehicle from her, I would highly recommend her to my friends or anyone who is looking for a vehicle.
The sales team was incredible and worked with us to find the vehicle that fit our family. Lauren went above and beyond to make our experience a great one. We love our new Atlas and recommend talking to Lauren if you are looking for a new vehicle.
I came in with a rapid oil leak and in 10 minutes they had it fixed. Great customer service as well.
Coming from durham region i was really getting tired of the hard-sale approach from the sales reps at dealerships down here.. i decided to broaden my horizons and reach out to northside VW. I had spoke with John and he made this purchase as painless as possible and the team there (Holly in finance) completely went over and above any expectations I had... would recommend buying from this dealership to any one!!!
Excellent service! Emily was awesome to deal with, very knowledgeable and helpful. Not pushy, and helped me find the right SUV for my aunt. Thanks Emily!
Not only did I find exactly what I was looking for, but I continue to receive great service from Northside Volkswagen's staff. Emily was able to find me the perfect vehicle to fit my lifestyle and was very knowledgable about the different models. She was patient with all of my questions and concerns and I felt confident buying a vehicle from her. Heather made the financial aspect of buying a car less stressful and walked me through the process. Greg and his service staff make every visit easy and efficient. Not many can say they enjoy taking their car to the dealership! Thank you for the great experience!
Such amazing service! I want to give a shout out to Cody and Heather they both made my experience wonderful and painless. I am LOVING my new Tiguan!! If your looking for a quality vehicle and the best service you have to go see Cody : )
A great big shout out to Cody, Heather and the Volkswagen team!! Loving my New Atlas.
If your looking for a quality vehicle and fantastic service you gotta go see Cody!!! Tell him I sent you!
Northside Volkswagen has officially stolen my heart.
I got my Tiguan in Septemeber and I could not be happier! In my search for a vehicle, I've stopped at almost every car dealership in town and nothing quite compared to my experience at Volkswagon. They were so kind and accommodating for me and every person I dragged in to help me pick out my first car.
Brandon and the whole team has been nothing but wonderful to me even weeks after purchasing my car. He made the whole process so simple and so not scary. They go above and beyond in every possible way. The customer service is incredible, and I absolutely adore my vehicle!!
Came in asking questions about a vehicle in June, Brandon and the sales team were amazing and provided me with the information I needed.
As for the service team? They've always been extremely courteous. They always keep me well informed about the service being done to my vehicle. Would highly recommend this dealership to friends and family... hands down.
Cody sold us our first Volkswagen, and his knowledge, kindness, and genuine like of the vehicles was amazing. There was not a hint of pushiness, and the entire experience was fantastic! I am extremely happy with my new vehicle and the service I have received! I highly highly recommend Cody and the entire Northside Volkswagen team!
Decent dealership and great cars. No pressure from sales staff.
There a bunch of liars.
Took my jetta in to get the check engine light checked, went there 3 times and paying everytime for them to look and tell me what the problem is. they said the glow plug was seized, that was a lie. They actually striped it in there. Then they wanted me to pay for another 4 to 5 hours so the guy can take the head off to take a look.
There was also a recalled part that i asked if the would change, the guy at services said once they figured out the problem. They never did change the recalled part which i cant beleive. After all that they didnt give me a straight answer and told me to return the car where i got it. Took it to another mechanic where he was straight with me not only that but let me be there while he worked on it to see that it wasnt seized but striped. Dont trust the VW dealer.
Excellent customer service. Not too pushy like some other companies. All of our questions were answered, all of our vehicle demands were met.. so we bought this! Go here for your next car!!!
I had the absolute pleasure of working with Brandon from Northside Volkswagen when I was looking at options to purchase an Atlas. While I ultimately purchased elsewhere (just due to a right fit for our family), I can't say enough good things about Brandon's service. We conversed entirely online or on the phone as I'm in a different city. Brandon was incredibly prompt with his replies, always went out of his way to find me answers and was just so helpful. It was so nice to work with him and I would highly, highly recommend him if you're in the market for a Volkswagen. He made car shopping really pleasant
Very happy with the purchase of my 2019 Tiguan. The sales staff is very knowledgeable and Heather made the purchase very smooth!
Friendly and knowledgeable Sales Team. Maintenance team is also solid. Our family has owned VW's and they are very reliable and fuel economy is excellent. VW also owns Porsche, arguably the most reliable sports car on the planet!
Great Sales team, quality Service Advisors. We are very happy with our Tiguan R-Line. The process was smooth, and we will be recommending all of our friends and family to get into a Volkswagen.
I own 3 Mazdas and service them with this dealer group... I mean not anymore. If you want to be taken advantage of THIS is the place to be! They will treat you as sub-human, steal your money for work that doesn't need to be completed, and make you feel like a fool while doing it. The service advisors speak way outside their realm of knowledge and upsell work that doesn't need to be completed. Lisa and Mario, the Jr. Palumbos, have had everything handed to them in life by their Daddy and it entirely reflects on their personalities.
My husband and I just purchased a 2014 Jetta. Great staff, friendly , and knowledgeable. A positive experience from start to finish.
Thank you to Cody and Heather for making my first car buying experience awesome. Cody is very knowledgeable!
We love our Tiguan! Thank you to Cody and Heather for making our car buying experience the best we've ever had. Our hard-core Honda days are over!
We are so happy with the purchase of our new Atlas! Thanks to Cody, Mark & Heather for making it such a great experience. Highly recommend!
Great staff. Very friendly and helpful. Not pushy and do not use pressure tactics to sell vehicles. Love my new vehicle and look forward to going back to visit for future needs. 😀
I bought a 2017 Golf Sportwagon 4motion Highline. I bought the demo vehicle with 5000km. To compensate for the mileage, they gave me all weather mats, 3m guard, and winter tires on rims.
When I received my car, the mats were there as well as the winter tires, but, the 3m was not on the car. I had a warranty issue show up the day that I picked up my car. The adaptive cruise control stopped working due to a faulty radar. My car was the first one that had this issue within the dealership so it did take a while for the issue to be resolved. When I cleaned the car for the first time, I found that 3 of the 4 wheels had curb rash. When I brought this up to the operations manager, he assured me that the issue would be resolved in some way to make sure that I was a satisfied customer. I suggested splash guard and roof rails, of which the retail value equalled the cost of replacement wheels, he agreed.
The team at Northside was happy and willing to resolve every issue that came up. I am left a happy customer and I look forward to doing business with Northside again.
Thank you to Pat for clearing up all issues.Will see you again soon.
Awesome service. Great people. My s4 blew both front wheel bearings out of no where traveling to eurokracy. They ordered the parts while I was still traveling to sault saint. Got me in fast. Changed them quickly. Also let me look over after the work was completed knowing I do all my own work. Much appreciated
wonderfull Dealership and Melanie Fullerton, Emily Staite and John Mullin are amazing people..