To make an extremely long story short, during the COVID crisis, Sarnia VW has had my wife and I's only vehicle for over a month. What initially could have been a quick fix has quickly turned into an extremely unnecessarily long and dubious process. Initially, they were very helpful in allowing us to have a loaner vehicle for free. Things took a turn however when our vehicle was damaged in an in-shop incident which prolonged our car's stay at VW Sarnia. As of tomorrow, 4 July 2020, the owner of VW Sarnia is no longer allowing us to keep the loaner vehicle even after an offer to pay the daily fee. My wife and I recently moved from PEI and therefore have to find a way to get this car to Sarnia from Watford and then back to Watford without help from friends or family who all live far away. My wife and I will now be unable to go to work until we find a vehicle to borrow. I am not looking forward to the extra isolation and complications to our lives that VW Sarnia has caused us on top of the current crisis. During difficult times, organizations and businesses show their true colours. Sarnia VW's colours are not pretty at all.
Come to sarnia Volkswagen where you book your appointment 2 weeks in advance and then we delay your appointment for a week, deny you a loaner car and offer you another appointment at the end of the month.
I just recently purchased a 2022 VW Tiguan from Jared, Sales Representative, and he was on the ball and helped me get the car I wanted during these crazy times of shortages. He is super personable and very easy to get a hold of. Made the entire experience wonderful . In addition Jill, Finance Manager, really took care of me and worked hard to get me the best rate and options. Austin was a huge help for pick up of car and was very thorough. I highly recommend VW Sarnia!
My partner and I had an absolutely wonderful experience at this dealership. We were treated so well, the negotiation for our old vehicle trade in value was very fair and they even rushed the pick up for our new vehicle when we weren't going to be able to make it later in the week. We dealt with Albert and Jared who were awesome definitely ask for them to help you out! We love our new VW atlas cross sport thanks so much!
My partner and I had an absolutely wonderful experience at this dealership. We were treated so well, the negotiation for our old vehicle trade in value was very fair and they even rushed the pick up for our new vehicle when we weren't going to be able to make it later in the week. We dealt with Albert and Jared who were awesome definitely ask for them to help you out! We love our new VW atlas cross sport thanks so much!
While looking for a new car after a deer accident my son wanted to go look at vw. My new Tiguan is great so far. Austin was a terrific salesman, prompt replies to questions and knowledgeable on the products. Jill in finance was awesome to work with and I had a great experience with everyone at sarnia Volkswagen!!
Jared was amazing to deal with from the start! Answered all my questions and was very helpful. I am from out of town and we were able to get everything taken care of through email and text. Jill in finance was so helpful as well. Everything went very smoothly. The car was delivered and we love our new Atlas. Would definitely recommend the dealership and both Jared and Jill! Thanks again for all your help!
After a bit of a delay replying to my initial service inquiry, staff were great! Kept me apprised of the repair, used my preferred method of communicating (text), finished on time and within the quote. Chris followed up with a voicemail about a question I had from what was written on the repair order. I will go back for service when needed and recommend Sarnia VW for anyone in the area or looking for an attentive and quality experience.
Jared was amazing to deal with, super responsive and very helpful in helping and advising me on a new car. I would recommend anyone interested in a VW to give him a call
Used this place for a simple programming of the TPMS and light still on and not programmed!
How do you give the car back to the customer without diagnosing the primary reason as why the car was there in the first place?
It was clearly written on the work order?
I guess it’s the last time they will see my car.
I had a great experience at Sarnia Volkswagen. Went in looking for a used car and they were able to get me into a BRAND NEW car at a fair price with excellent customer service. Talk to Jared, he’s the best!
Jared is excellent Sales Manager. I enjoyed my conversation with him. Service section has defined customer service. I was in and out and it was a pleasure.
Took my 2008 GLI in to get a thermostat replaced. Thermostat was repaired and operates properly however the mechanic neglected to tighten the charge pipe to the throttle body and I was able to pull it off by hand when I got home. Not sure how they checked the vehicle as "operating normally" as stated on my receipt, when the car had hardly any power on the drive home. Disappointed that after getting my car fixed I immediately had to diagnose and fix it when I got home.
Jared made trading in my vehicle super easy. Was upfront about everything. Sent me updates and pictures. Over all experience was great!
Jared from VW Sarnia was very knowledgeable and great to deal with when buying my new car! Great communication and was available whenever I needed to talk to him. Very personable! Great experience!
Right as I walked through the door I was greeted by Jared, the salesman there. He was very nice, extremely helpful and very knowledgable on the vehicles that he sells! I’m used to going to dealerships and the salesmen are very pushy, but this is not the case at all at Sarnia Volkswagen! They work at your pace, and make the vehicle buying experience extremely simple and exciting! Jared worked around my schedule and even came on his day off so I could take delivery of my new vehicle that I couldn’t be more happy with! I would recommend Sarnia Volkswagen to anyone, and be sure to ask for Jared!
Purchased two vehicles here. The team made it feel like next to no effort. If you are looking for a vw or you see a used car on there site I recommend working with them rather than any of ther other progressive auto dealers. I look forward to dealing with them in the future.
Great service and communication. Love my new Atlas Cross Sport... Thanks Jared, Albert and team!!!
-Nicole
Jill the lady I talk too was a very friendly and informative.
My husband and I had such a great experience working with Jared and Jill! They really made sure we got the best bang for our buck as they helped us find the best route that would fit our budget. Sarnia VW didn’t have the exact vehicle on their lot that we had wanted so they quickly ordered one in for us! We’re very happy with our new Atlas! We’ll definitely be back. I highly recommend Jared and the team!
Jared was very knowledgable and informative. He was very patient with me while I decided on what car I wanted. Overall great service :).
My wife and I just purchased an Atlas from Sarnia VW, but we’re from out of town so we had to do our deal completely over the phone/ through email. Jared was great to work with and made everything easy. They even arranged delivery of our vehicle on a weekend to suit our schedules. Very happy with our experience, would recommend this dealership and Jared to others!
Staff very helpful and knowledgeable my third purchase with them long time customer. Over the years only experienced one bump in the VW road, all staff are very professional and I would recommend Sarnia Volkswagon.
They are always friendly and courteous. Love my VW Tiguan
Covid protocols seemed to be in place for the staff.. however I was a tad concerned when a couple came in without wearing masks and no one seemed to question them on the issue. Service was fairly quick and vehicle was taken in on time.
Just bought my new car ..Jill was the best
Super service Progressive I give them a 5
Very obnoxious person attending to my request
Very obnoxious person attending to my request
The staff is very friendly and accomodating
This place is an absolute joke. Brought my 52 thousand dollar car here to get ceremic coated and they made a complete mess out of it. Brought it back in today for the 5th time and still am not happy. Was told to stay away from this place from previous employees and other vw guys, should have listened.
This place is an absolute joke. Brought my 52 thousand dollar car here to get ceremic coated and they made a complete mess out of it. Brought it back in today for the 5th time and still am not happy. Was told to stay away from this place from previous employees and other vw guys, should have listened.
This place is an absolute joke. Brought my 52 thousand dollar car here to get ceremic coated and they made a complete mess out of it. Brought it back in today for the 5th time and still am not happy. Was told to stay away from this place from previous employees and other vw guys, should have listened.
To make an extremely long story short, during the COVID crisis, Sarnia VW has had my wife and I's only vehicle for over a month. What initially could have been a quick fix has quickly turned into an extremely unnecessarily long and dubious process. Initially, they were very helpful in allowing us to have a loaner vehicle for free. Things took a turn however when our vehicle was damaged in an in-shop incident which prolonged our car's stay at VW Sarnia. As of tomorrow, 4 July 2020, the owner of VW Sarnia is no longer allowing us to keep the loaner vehicle even after an offer to pay the daily fee. My wife and I recently moved from PEI and therefore have to find a way to get this car to Sarnia from Watford and then back to Watford without help from friends or family who all live far away. My wife and I will now be unable to go to work until we find a vehicle to borrow. I am not looking forward to the extra isolation and complications to our lives that VW Sarnia has caused us on top of the current crisis. During difficult times, organizations and businesses show their true colours. Sarnia VW's colours are not pretty at all.
I was actually at ackwoods atuo parts store across the street
Albert and the whole team were amazing and made buying my new Atlas incredibly easy and enjoyable experience!
Didn't end up purchasing from them but they were extremely helpful and checked in to update me on stock levels. Very welcoming with test drives and a friendly sales staff.
One of the BEST car buying experiences I have had. Our salesperson Albert was fantastic and gave us every available discount before we even asked! They also gave us a more then fair trade price without hesitation. Sarnia Volkswagen is very transparent and look to find customers for life instead of a fast one sided deal leaving the customer with buyers remorse. The whole time I was waiting for a catch but that moment never came. Customer for life for sure! Oh and our new Atlas is amazing!
Special thank you to Jill in finance who didn't pressure us at all and was patience in dealing with our busy schedule. She managed to pull off what seemed impossible in a time frame that was seriously impressive :) Thank You VW team
Great from the start, made us feel at home right from the time we walked into the showroom. Albert went above and beyond, no pressure approach was great, asked us what we were looking for vs trying to over sell us something we saw as no value... He even stayed open after hours to allow us to test drive the vehicle. Jill in the office was a pleasure to meet, vary down to earth, and worked magic to get everything done, and again she went above and beyond. Kept us in the loop throughout the whole process. I would definitely recommend Sarnia Volkswagen to anyone, the team works together, very friendly and easy to get along with. It was definitely an exciting experience, and I would purchase another vehicle from them..
Great from the start, made us feel at home right from the time we walked into the showroom. Albert went above and beyond, no pressure approach was great, asked us what we were looking for vs trying to over sell us something we saw as no value... He even stayed open after hours to allow us to test drive the vehicle. Jill in the office was a pleasure to meet, vary down to earth, and worked magic to get everything done, and again she went above and beyond. Kept us in the loop throughout the whole process. I would definitely recommend Sarnia Volkswagen to anyone, the team works together, very friendly and easy to get along with. It was definitely an exciting experience, and I would purchase another vehicle from them..
Thank you to the Sarnia VW staff for everything, really appreciate your patience while we waited for my car to arrive. I look forward to doing business with you guys in the near future.
Very friendly and helpful sales staff. Pleasure to do business with.
Amanda Stones is the best sales person ever.
This is a warning to perspective customers.
I had a 1pm appointment, I called at 3:30 no information given told I would get a call back. I called at 4:30, was told I needed brake pads I didn't need and was given an estimate for my ac unit that I asked only for them to do a temporary repair on meaning I would be charged for them doing a assessment on it. I was then given the runaround about when my car would be completed. I tryed to complained that my appointment was at 1pm and before I could continue I was yelled at saying what does 1pm have to do with anything. 3 and a half hours to diagnosis my car is far too much time especially when it was only brakes that needed to be looked at and I had booked this appointment 3 weeks in advance.
A 300$ job turned into a 800$ job.
I had had the pads looked at prior when my tires were changed and was told they were not needed to be replaced yet.
I was bullied by representative of VW and I decided that all I wanted was my car returned to me and 800$ was the price I had to pay to learn I couldn't trust this dealer.
Very nice people very knowledgeable and helpful we have bought 2 vehicles from them and won't go anywhere else
Great service, staff was amazing and genuine. Great product 2019 Jettas
Craig and Kathryn are great!! They were extremely helpful, helped me stay in my budget. Everyone was very friendly, and even helped me work around my schedule! I will definitely be recommending people to come here when looking for a car!
Got first vehicle here supper friendly and efficient people
Mark and the whole crew are the nicest bunch of people to deal with. 100 percent honest. Treat you with the utmost respect.
Quick service.
Nobody wants to talk about the emissions problem or really even acknowledge that it exists. It's clear they just don't want to be bothered. Transparency here is 0. Thanks guys, I appreciate all the support.
Had terrible service experience. Went in for glow plug replacement and came out with a vehicle needing $2000 job. The car was not even worth that. Technician had no idea what he was doing.