Don't trust the GM! I've had the worst experience dealing with the GM and the Service Manager. Due to a bad oil change in which they failed to install the drain cap properly, my engine seized and my car had to be sent to the junk yard as I couldn't afford to replace the engine. The dealership took absolutely no responsibility for their actions. Another dealership even wrote up a service report saying this is what had happened and sent it to the GM at Pickering VW and he still refused to take any responsibility that they were at fault. Furthermore, it took the Service Manager and GM a week to even respond to me to tell me they were not at fault after I sent multiple emails and made numerous calls to both of them. If this had happened anywhere else my engine would have been replaced. This has been an absolute nightmare and I am now without a car and the GM is just blaming others saying I'm being lied to and that my engine was probably just at the end of its life and probably just had to be replaced anyways. It only had 120k on it! He told me that some of their engines only get about 100k and need to be replaced so that's probably just the case here. It's the most ridiculous thing I have ever heard. I have been a loyal customer to Pickering VW for over 15 years and have always had great service and customer service. I just cant believe the way I was treated and the fact they took absolutely no responsibility for the service they are providing. The GM did say however if I did come to see him personally he could give me a "discount" on a new car. Yes, absolutely treat your customers like crap and ruin their cars and they will obviously be repeat customers.
Buyers be ware. What a horrible experience and a shady dealership. Do not trust Andrew Reid or Michael Jubran.
It took the dealership 10 days to pull credit. Once the credit was approved, Michael and Andrew were unable to locate the car we had purchased. The two told my husband and I that all dealerships in the surrounding area were sold out. We noticed that Midtown had two items shown on their lot. When we went in to speak to a rep at Midtown, the items were not sold. We were lied to by Pickering.
In the end, we purchased from Midtown and are very happy with our decision.
Sold a defective brand new 2019 Jetta car and when it came time to service shifted blame to customer and asked them to take care of it.
we went to there Saturday morning around 10AM. Unfortunately no sales are available. And even they don't provide any files. The receptioniat told me that I can find it online. Funny.
Very good experience ! Honest , patient , knowledgeable , friendly! They made us feel comfortable , not pushy but was really helpful gave us a few different purchase options. We already had a good ideal which vehicle we were looking for , but the whole experience was very comfortable and smooth . We felt welcome and looked after. We liked the professionalism and help we end choose VW Pickering over VW town and country .
The sales services are professional and very prompt I am not impressed with the after sales services, in fact I hardly received any after sales services.
Test drive and show room experience was fine; staff knowledgeable and patient and the General Manager was a class act. The good experience ended there. Pricing started with the standard four square technique which I had to put a stop to. My pre-printed unhaggle sheet I brought with me went missing; had our agent print a new one after I insisted. Sent over to the Finance person after negotiating and they held firm on $700+ of fake fees that resources and this site all say are not needed.
I should have walked out; but couldn't invest the time with another dealership and so I was suckered. A shame too as I could not afford the aftermarket upgrades I was going to have the dealership do for me as a result; so they lost Parts dept. business from me.
I will not be going back for service since the dealership lost my trust. Love my new car; but regret choosing Pickering VW to buy from.
Very nice and informative sales staff
The salesperson and the manager are nice and fun to deal with. Although they did not have the exact model I was looking for, I was able to test drive two cars to get the idea of what might be. By the end, although I really like the Tiguan but it was just over of my budget for the initial cost and ongoing maintenance. VW has nice cars. The experience was great. I will recommend anyone to go to this dealership if they are looking for a VW. Thank you for giving me an memorable car looking experience.
They were amazing to deal with. Went in looking for a Jetta TSi. Mark was great to deal with, honest and reasonable.
It was a excellent. We just went in for a test drive and we were just looking for some options but Antonio help us with the right car at the right price that we just could not miss.
Danielle was also amazing, handling the credit app professionally.
Amazing staff and working so professionally especially under the COVID situation.
So happy I choose Volkswagen and specially Pickering Volkswagen. :)
Michael Benson was fabulous! Very knowledgeable about the different vehicles we were interested in. Extremely patient in explaining the trim levels and options available. When picking up the vehicle, he spent an hour with us explaining all the buttons, what everything does. Can't say enough wonderful things about him. Best car buying experience we have ever had!
Clean and friendly environment full of helpful staff, especially during this time.
I recently purchase a 2015 Honda Civic from Andrew. I let Andrew know about the type of car that I was looking for and he kept me informed regularly. Though I live 2 1/2 hours north of the dealership, once I decided on a car, the process was seamless. I was provided with all the information that I required prior to arriving at the dealership and was given a very fair price on my trade in. Because of Andrew's knowledge, professionalism and efficiency, this was completed in one day. Andrew then went above and beyond and delivered the car directly to me. I have been thrilled with my purchase ever since. Andrew was someone I wanted to deal with and will continue to deal with in the future. I have recommended Andrew at Pickering VW to friends and family. Thanks Andrew!!
Purchased a 2018 VW Atlas RLine from Jesiah! Excellent friendly customer service. He did not try to add pressure to gain a sale. It was such a great experieince shopping for new vehicle. Go see Jesiah for your next VW or used car purchase. He will not dissapoint you!
#Jesiahsfiredeals
Unbelievable experience. Andrew Reid was incredibly helpful and knowledgeable and intuitive! We walked in for a Tiguan and left with an Atlas Cross Sport and so very happy with our choice. We were current VW owners so our rate was cut. Highly recommend this dealership and this rep - you won’t be disappointed. We’ve told everyone - our car is a pretty sweet ride!
I had an incredible experience at Pickering Volkswagen! The staff here were amazing, especially Antonio and Danielle. Antonio was really friendly, knowledgeable and he made me feel comfortable. Danielle was lovely. She assisted me with buying extended warranty and was so patient with my mom and I.... we had endless questions for her. Everyone at Volkswagen was really helpful and made me feel great. I love my car and I’m so happy with the experience I had at Pickering Volkswagen.
We just purchased a Golf Volkswagen Higline from Antonio today. We had a horrible experience with Whitby Volkswagen I convinced my husand to come here. Antonio was excellent sales associate. Extremely nice, very knowledgeable and sold us a car which he knew was more practical for our family. Would highly recommend this dealership to anyone shopping for a new Volkswagen
I went in to ask about buying a used car, amongst all the conversations I could've had with this crew, and left the place learning more than I ever could have about buying a used car. Great service and great people. Glad to see friendly customer service in the neighbourhood.
Thanks again Pickering Volkswagen. Special thanks to Jesiah for providing the details about car maintenance the company itself.
#jesiahsfiredeals
Came in to look for my next vehicle, the staff were super friendly and patient with all of my questions.
Took my car for a repair 2 months back. I had to leave my car inside their parking lot for 1 week to fix the issue. When I came back to pick up the car, it was parked in the nearby street and the front bumper was damaged.
Asked for the CCTV footage, sent several emails (not replied back) and went there in person 5 times and the reply after 2 months was that they couldn't find anything from the footage. Also, I was told that they weren't any camera facing towards that part of the street and that they aren't responsible for the accident as that didn't happen inside there premise.
I don't understand why they park my car in some streets where they doesn't even have a camera and after damaging it asked me to move through my insurance. WHO IS GOING TO PAY THE DEDUCTIBLE???Me, for your irresponsible act.
At least, give me a proper reply back @Mr. James Gill, Service Manager. You told me that you will speak with the General Manager (after 2 months) and let me know. At least do that.
Big shout out to Michael J. for helping me get into my new Jetta during COVID-19. Him and his team did an outstanding job in making me feel safe, and comfortable while making the transition into my new vehicle during these unprecedented times. Michael B. was also very helpful in educating me on all the features of my new car, making the decision on which model to get easy!
Overall, Pickering Volkswagen did a fantastic job in getting me into my new vehicle. Great dealership, great service and a great experience.
I just want to give a shout out to Mike and team @ Pickering VW and also share my experience. I started by doing the website calculator build, through VW website. Initially I didn’t see what I liked, with the numbers and different models and options. I ended up just going in, to test drive an Atlas. We explored quite a few options, including a few low mileage used models. In the end, we couldn’t refuse the incentives(which were not present on the build and price on the VW site), on a new Atlas. What I enjoyed most, was there was was absolutely zero pressure to buy, and the team was genuinely helpful, in trying to get us into a used or new vehicle.
This isn't my first time at Pickering VW, but is my first time purchasing new, at this dealership. I've had maintenance work done, and the staff is all so friendly, and was nice chat with and also nice to know many of them, are car enthusiasts, especially Mike! But, really Mike is just a straight up good guy, regardless if I purchased or not. I do have a largefamily, and a good group of friends and clients, that I would not hesitate to send over for either maintenance or used/new car.
Thank you Pickering VW, sincerely!
Had a wonderful time being there as the staff was very friendly and helpful in showing me my options for a car to drive to and from work.
Andrew, Tony, mike, and Mike J were all great to deal with. Even the parking lot attendant Malachi was great that man can move cars! 10/10 would recommend.
(Visit was before covid)
They hire sales people who have no respect for the public or other dealers, their salesperson Andrew Reid (Andrew Cannata on facebook) has publicly defamed me and my dealership for cars that I am selling without even coming to look at them. As well as making plans with friends online to come look at my cars and take them for test drives and cause damage to them. Andrew has no respect for the car community as he has said that he spends his free time trolling for ads online that he can have a good laugh at and harass the poster, if this is the kind of employee that they employ, then imagine what else they allow or how your cars are treated before delivery!
UPDATE!
Sales manager Michael Jubran has contacted me requesting that I take down this review as its not fair to the other salespeople who work there. He claims that what Andrew does during his free time doesn't concern them. But was it fair for me and my dealership to be attacked by his employee?
They are fully aware of his behavior and are letting him continue.
Mike Benson and Tony were a huge help.
Very knowledgeable, approachable and professional.
Great service overall, glad I bought my VW here!
Their website says they’ll be answering emails within 10 minutes during COVID19, which is FALSE. I’ve tried booking an appointment for a tire swap and haven’t gotten a response for over 3-4 days.
What a shame that a big dealership like volkswagen is struggling to adequately schedule appointments. Your local mechanic shop can offer you more prompt service than this dealership.
Save your money and go to a local auto shop for tire swap. They’ve made the entire process more complicated in the efforts of being more “efficient”.
Do not bring your car to this place. Paid $800 service package. Upon picking up my car my breaks no longer worked properly since they were not flushed properly. Fluids not topped up, spark plugs were replaced but not the wire, driver side one touch window stopped working. Nothing was said and i was given the keys to drive home........ nice 25 point inspection.... not to mention they did not tell me about a headlight and tail light that was out.
Also mentioned how my car randomly shuts off while driving. They did an inspection and found nothing, i was told that the problem needs to get worse in order to figure out the issue...... makes no sense.
took my car to a real mechanic he found the issue and repaired it within 45min.
Emailed VW Canada 2 weeks ago about my horrific experience and not a single person reached out to me via email or phone.
Polite and Friendly staff.
Great drop/ride service.
Great customer service. Gave a great price in German winter tires on rim's. Stored the unmounted tires for over a month!
Especially Tatania, very friendly and courteous person.
Wish they were open longer for service and parts daily.
Bought a Volkswagen Atlas from the Pickering showroom, Michael benson is a star, helped me out immensely throughout the process of choosing the right vehicle. Listened to all my queries and proposed better trim as per my needs. Helped me get an Amazing deal on the car and the all seasons mats. i highly recommend him. So any one planing to get a new car should definitely go and Visit him.
Extremely satisfied with his professionalism
I don't ever like to write negative reviews, but this place unfortunately has been very disorganized and unresponsive to this point. I recently purchased a vehicle from here and traded in my previous vehicle. To this point I'm now paying for 2 vehicles. The first time I brought this to the attention of the Finance manager he assured me that everything should be sorted out. It's a month now since I picked up my new vehicle and still VW Finance has no paperwork regarding my previous vehicle and closing off that account. I originally went online and got approved through VW Finance prior to going to the dealer - however the Finance manager set it up with another financial institution - which I believe is causing a lot of this miscommunication. I can't seem to get any clarity on the situation. Apparently it got lost in the mail or transition and say it's not their fault - If you are in the customer service industry learn to be held accountable - customers don't want to hear a blame game - which is what I was being told. I felt like a number, quick to make the sale and done. Customer service from the rest of the dealership is very much lacking.
***UPDATE - December 12, 2019***
Tyler and Michael stepped up and tried to amend the situation, which I appreciate. All I wanted was some clarity and acknowledgement which I was not getting from the Finance Manager(who apparently is no longer at this location). I'm willing to give this dealership another shot and hope I'll have a much improved and better experience.
I went with my friend to help him buy a used car! The receptionist needs to be active with her customers because me and my friend asked her to speak with the used car sales manager and ended up waiting three hours because she wasn’t communicating with us. The sales person was not helpful throughout the whole process so we talked to the sales manager and finally finished the deal with the sale manager because he provided us with a good deals and gave us options.
I have taken my car twice here and both times have been great experiences. My locking key for my lug nuts was stripped so wanted to switch them out for non-locking ones. They were able to replace them in about 15-minutes and didn't charge me. I've said it before, and I'll say it again; customer service goes such a long way and makes a huge different with where I take my business. I'll be coming back for sure!
I had a great experience dealing with Mike J. During my visit. He was very thorough and provided recommendations accordingly. As a new buyer, he was very patient with all my questions. Thanks for all your help! Will recommend to family and friends!
Sales team was fantastic. Tyler treated us with care and respect. It was a fantastic buying experience. Everyone we interacted with was friendly and helpful. Typically, the dealer experience changes once you meet the service department; I hope this isn't the case with Pickering VW.
The staff at Pickering Volkswagen are all amazing. I went there a few times and each interaction was legendary. Highly recommend this dealership if you are looking for salesmen who actually care about you and genuinely want to assist you.
I've dealt with Andrew (sales) and Michael (sales manager) at another dealership they previously worked at and had a fantastic experience. They were incredibly knowledgeable, honest, and upfront about everything. As someone who had never bought from a car dealership before, it was a breath of fresh air.
Today I brought a family member to Pickering VW and received the exact same experience I had before - honest, upfront, and great to deal with. Wouldn't hesitate to keep recommending and taking people to them.
All of the staff at Pickering Volkswagen were outstanding and very helpful when I was looking to get into my first car. They are extremely informative and very friendly. The atmosphere is welcoming and organized.
The sales rep, Michael, who got me into my lease was patient with me while I tossed around the idea of leasing vs financing and offered support while helping me find my dream car. Lester took his time to explain all of the details of a lease to me, a first time leaser and made the financial aspect a breeze. The service staff are also incredible. Definitely will keep coming back to Pickering Volkswagen for all my future car needs.
Pickering vw gave me the best price on my trade in. Andrew was great to deal with seeing how I was buying the car from Ottawa. Will definitely buy from here again when we upgrade our second vehicle.
My experience with Pickering Volkswagen was unmatched to say the least. All of the staff are incredibly helpful and friendly, and put on the least amount of pressure I have ever seen for a dealership. The brand specialist I dealt with, Andrew, was very knowledgeable about all of the vehicles and packages, and constantly made me feel comfortable to be there. Andrew would dedicate as much time to me as needed, and not once tried to pressure me to purchase. I can say without a doubt that Andrew is the most professional and respectful salesperson I have ever had the pleasure of interacting with.
Great staff, super friendly, no pressure, and very informative. Our representative, Andrew, really knows his stuff and he's so humbly passionate about cars. We'd want to come back to this location and get help from him and Lester again! Would gladly recommend this dealership!
Very happy with my recent experience and purchase. Everyone is super helpful and never rushed me into my decision. Even after the purchase they are all willing to help with any and all of my concerns. I recommend you go here to buy yourself a new VW!
I wanted to share my experience since I visited the showroom based on the customer reviews and it's true what they say it all depends on who you get.
I requested to see a brand specialist, upon meeting him I told him I knew what I was looking for and was looking to purchase something within a month as our lease was coming up. He was a bit standoffish from the beginning and wasn't getting a good vibe because typically reps. are engaged with good customer service but just didn't get the feeling even when i tried to engage him in a conversation to break the ice.
Perhaps I shouldn't have been forward with him and said I was looking for a good deal and shopping around and Pickering was my first choice since it was close to home. He said "no one beats our price" so I said then I don't need to shop around if you can give me a good price, I told him according to the MSRP it would be 303 bi-weekly, etc. he crunched some numbers and said he could do it for a $2 less but if we were to make a deal today he can re look at the numbers so I responded asking to tell me what that deal looks like and we can move forward, he didn't want to tell me anything until I agreed to sign today, the problem i had was how does one agree to anything without knowing the price.
I again said to him I'm serious about purchasing he didn't take me seriously and wanted me to agree to purchase before he can look at the numbers again. I wish there was a device recording our conversation.
At the end I thanked him for his time and he sat there with his arms folded. Probably upset wondering why we didn't sign.
This was a very unfortunate event, typically reps. are great to work with and the last time I was there with a family member to make a purchase we had a positive experience. this time however just seemed like the focus was only to meet a target.
I'm sure someone will respond back and apologize for what has happened, and say sorry they couldn't meet my needs.
I just wanted to share my negative experience in hopes that you will talk to your employees about going beyond making the sale, the sale would have happened have I had friendly, positive sales rep.
Jesiah took care of my expectations a way high that I cannot even thought of and manager is also very supportive. So in all i really liked the way of dealing they have with a positive attitude. Best of luck to team Volkswagen.
I had an amazing sales experience at Pickering Volkswagen. Being my first time buying a brand new vehicle, I was a little nervous, but Andrew helped me find my dream car within my budget. I would recommend this dealership to anyone looking for a new vehicle.
Amazing buying experience.
I went in to look at a few vehicles and chatted with both Andrew and Michael. Both were super helpful and provided me with all the information I needed, both about the car and financing. When it came down to buying, Michael took his time to go through everything with me and get me an amazing price. I then dealt with Lester who went over the financing process in more detail.
I would highly recommended going to Pickering Volkswagen to make your purchase. The staff is amazing, I was treated so well, and I will definitely be going back for another vehicle in the future!
The staff were very friendly and professional. Tyler was truly a respectful sales person. He gave me space to make my decision without pressuring me. He treated me like a person, not just a sale. Though I probably will not do business with them again (cause I bought an awesome vehicle, and I live 1hr 1/2 away)
I would definitely encourage people to do business with Tyler.
Would also like to thank Michael for sharing his tattoo story.
Continued Blessings
Jesiah and his team made my husband and I comfortable every step of the way from negotiating packages to driving off the lot!
He made sure to follow up with us and that we were more than satisfied with settling in to our new car. He even came in on a day off to show us all of the features!
We will gladly recommend the team at Pickering VW to our closest friends and family because that is how much we trust them!
#jesiahsfiredeals
This is my favourite dealership! Jesiah introduced me every single feature about the cars. Beautiful test drive experience! They also had an awesome deal for me!
The service department here is great and specifically Kevin Lane will be the one that handles anything and everything. He troubleshoots every problem and gives you honest opinions with your car. I will continue to go to Pickering Volkswagen, specifically for his service.
Worse experience ever! The receptionist completely ignored us when we walked in - like we did not exist. I tried to get her attention but she was ignoring us doing something. Another lady walked in behind us and she greeted her with a can I Help you. I said to her Hello? Hi we are in front of you! She looked annoyed and didn’t even apologize. I told her we were here before. I honestly felt discriminated against. Anyway, She then called the manager or some other sales rep and he came and spoke to me and he said you just walked in. I told him I was there and waiting actually and she ignored us. Anyway, that wasn’t really the point - she ignored us for more than a few minutes. I had to get her attention to help us, and on top she was unapologetic and rude. Anyway, they lost a client who was prepared to buy an Atlas. This is the first chance I’ve had in months to find the time to go - they wasted my time. They’re never getting my business or my friends and families.
I've had my car serviced at this dealership for the past 4 years and found them to be very good. Kevin Lane, a service advisor, has looked after me during this time and he has always been very courteous and thorough in his work. Whenever I have a concern, Kevin always finds time to answer my questions. The standard of maintenance work is excellent and always on time, I couldn't ask for any better customer service.
Great customer service by Callaghan Brown! He made our purchase of a new car very easy and hassle free. He's very knowledgeable about the products he sells! Thank you!
I have been dealing with Pickering VW dealer for the last 25+ years. I met Callaghan Brown recently and he had a very good knowledge on the product and his sincere service impressed me a lot. I would highly recommend Callaghan to be your personal dealer.
You are here because you thinking of buying a Volkswagen.
Question! Is Volkswagen going to go bankrupt. I would wait to see what is going to happen with Volkswagen over the emission scandal before buying a Volkswagen Product.
Nevertheless in my opinion do not. Volkswagen are made in Mexico where workers make $400 a month so what kind of work would you expect.They pump out 1400 cars per day.
I have owned 3 Volkswagen in the past several years.
The first one had the front seats catch on fire and Volkswagen would not do anything about it.
The second one was a Golf TDI and it kept going into limp mode which was very dangerous.
Rather than spend the thousands for a new turbo I traded it in for a Jetta Sportswagen TDI.
Big mistake and my last. It came with a broken spring, the auxiliary radio input would not work, the left turn signal would not work, the engine light stays on and on and on it goes and this is from a respectable dealer.
Now I am stuck with a car that is a polluter and it may or may not past the next emission test.
**********Update. It would not pass the emission test.
Another issues came up that VW does not have an answer for. The first hot day I turned on the air conditioning and it smelt like rotten socks. It seems that this is common with Volkswagens. The answer from VW was to add Febreze to the air intake
I have a 9 year old Hyundai Santa Fee that have never given me one problem so I would think twice before buying a Volkswagen product.
I feel safe in the Santa Fee but not so much in the tiny Volkswagen
Excellent service. John Verwey and the staff are incredible. Repeat customer for a reason. Service, parts and sales are oustanding. Refer and recommend family and friends for service and new/used vehicle purchases. Would not shop anywhere else.
The service at Pickering VW was awesome. I brought my 2000 Jetta TDI in for repair and both the service manager and the mechanic took the time to go over both the problem as well as the various options to fix it. They answered all of my questions, and told me what was really needed, and what wasn't. I would definitely go back!
Best in Ontario! Searched around Ontario to buy a Golf Wagon TDI. John Verwey - the owner - was hands-down the best choice. A fair, no-hassle buying experience unlike any I've had before. Was honest and straight-forward and able to handle the process via phone and email while I was travelling. Met him for the first time when I picked the car up. Definitely worth checking out if you are considering buying a new car - even if you are not in the area.
Awesome service along with the best prices in the Metro Toronto Market. The new sales manager Mike Mazgay has done wonders for the store.