Great Experience! Thanks Again Victor And Kyla..Great Work. Also Thanks for the Top up of Gas!
The purchase of our new Jetta could not have gone smoother. Staff was friendly, knowledgeable, and it was cool to see the teamwork among the members. Highly recommended!
Recently purchased a vehicle with Victor. He was really wonderful to deal with. We got a very fair number on our trade in from Chris. The process was smooth and easy. Would definitely purchase from here again.
Didn’t fix the recall and lied on the inspection report, horrible service! I brought my car in for an airbag recall fix and my steering wheel controls were not working. They told me they fixed it but said there is still an airbag light so I can book another service in the future. When I reminded them I had warranty, they knew what part I needed and I wouldn’t need another diagnosis (interesting that I only needed another diagnosis if I was out of warranty?). It gets worse...I picked up my car and was shown the inspection, I was told that my car worked perfectly. The car horn is still not working but they checked on the report that it does work. Airbag and horn are major safety issues, they allowed a vehicle under warranty to leave with neither in working order. They did not fix what they said they did (airbag and steering wheel controls), they threatened me with paying for another service to diagnose the problem and then lied on the inspection report about the horn working when it does not. How hard is it to actually test the car horn? Obviously too much work for VW! I’m disgusted. I bought a vw because it’s safe and Cambridge Service has left me with a very unsafe vehicle.
Victor and the Cambridge Sales team really made the purchase of my Tiguan easy and comfortable. Never have I had a sales team value customer knowledge, and shared information about process as they have! I will be back for sure!
I had purchased my new 2019 Jetta from this dealership and had great service through the sales services. I’ve had my vehicle now for 1 year and have had nothing but problems from the services. Very rude staff in the service department and they do NOT do all the services they sign off for. I paid 315$ for a medium service and various things were not completed. Very unimpressed and will not be returning to this dealership and suggest other people go to a different location!
I randomly stopped in looking for a used vw tiguan .. I was greated with a smile and well looked after ..i ended up dealing with sean. He new his stuff he was polite and followed proper covid protocol. I ended up buying a tiguan.. I had some questions about the dash etc. Sean made a video that answered all the questions ..
Overall a good experience..
Thanks guys
I had a fantastic experience dealing with Manny and would highly recommend Cambridge VW. Fair and competitive pricing, knowledgeable sales representatives and best of all, no nonsense. It was well worth the drive from Toronto.
The team at Cambridge Volkswagen is outstanding. With their help, and their amazing service, we have just purchased our sixth Volkswagen from the team. Manny in the sales department is outstanding and has helped us many times over the years. He is extremely helpful, and has helped us obtain the cars we wanted. Mitch and the entire service department is amazing, always helpful, even if it is a minor little fix. I cannot recommend them enough - and have referred many family members there as well.
I bought a my GTI from Cambridge Volkswagen. Excellent dealership!!!
No need to haggle.. tell them what you need and they will try their best to achieve that.
Ask for Victor, he is the best! Really honest and helpful.
Working with Manny at Cambridge Volskwagen was awesome. Manny and his team explained clearly the specifics for pickup and was mindful of COVID-19 precautions. We leased our vehicle with Cambridge VW over phone calls, text and emails and it couldn't have been simpler. Communication was clear and abundant from Manny and team, which was much appreciated. It was definitely a positive experience and I would recommend to annoying looking for a new Volkswagen vehicle.
I had an amazing experience at Cambridge Volkswagen. Sean was extremely helpful and made my first car experience perfect. He answered all my questions and even with COVID-19 making the world confusing, he made it super easy.
I contacted the Parts Department as I’m doing a project for my son’s first birthday and required VW decals for it. Eric from Parts was extremely nice and helpful; he went over and beyond looking for the adhesive decals I required through catalogs and what they currently had in stock and even went to the showroom to measure the VW logo on one of the vehicles they currently had to assure it was the size I needed. Thank you so much for your time and expertise; I truly appreciate it!
Great service, all staff are friendly, and a good environment to sit in. Definitely worthy of a 5 star review.
The service I received at Cambridge VW was beyond exceptional! From booking my private test drive online through to picking up the keys, I did not need to shop around to know I made the right choice.
Shout-out to Sean, who made this experience super easy and has been awesome to deal with (even with my million texts, emails…lol).
I was nervous shopping for a new vehicle during COVID19, but they really made this purchase smooth and made me feel safe at all times.
I am 100% happy with my purchase and look forward to working with this group in the future!
I have been looking for a Golf R for almost 6 months. When the car I wanted came up at this dealership, I hesitated because it was a bit of a trek away to purchase it. Victor was an amazing sales person who gave me no guff and treated me fairly. We had some hiccups along the way but the sales team at Cambridge VW made things more than right. Can't recommend them enough!!!
We went to look at one of their used cars on the lot. First I was communicating with Stephanie via emails. All my inquiries were answered promptly and to my satisfaction. Then we met Victor at the dealership, young lad who was very honest and straightforward. We never felt pressured and we were treated with respect. The whole buying experience was smooth and easy. Highly recommend this Cambridge Volkswagen team.
Greg
Great buying experience. Victor was very helpful and helped me to get the car I wanted. Friendly staff greet you, and there's free juice!
We showed up the morning after an ice storm (unannounced) to test drive an Atlas that they had in stock... it was buried in the back and it took a team of them to dig it out (over an hour). They asked if we wanted to wait- we went for coffee and came back to test drive it. They all had a great attitude in spite of the situation.
We fell in love with the vehicle. Manny was our sales guy - put us at ease, no pressuring sales tactics, simply down to earth and easy to deal with. Any questions we had were answered and our needs were met. Financing details were easy, pickup was smooth with a detailed run through on how to use the system of the vehicle. Kyla helped us with financing forms and any extra questions and we were followed up less than a week later with a phone call to make sure everything was going well and checking if we had any questions.
I would go back to this dealership in a heartbeat. I have had bad experiences with car buying experiences at other dealerships, this was by far my best experience.
Thank you, thank you, thank you Manny and Cambridge Volkswagen for a great buying experience! We love our vehicle! Christine and Paul
We are very grateful to Bryan for his efforts in getting us our chosen vehicle, Habanero Orange Tiguan. Entire team of Cambridge Volkswagen was very supportive.
Cambridge Volkswagen - one of the last beacons of hope for customer service (a dying art).
I looked for a Golf R for some time. Due the rarity of the car in the condition I waned, I worked with and visited 5 different VW/Other dealers spanning across southern Ontario (Windsor, London, Cambridge, Scarborough). Not even one, came close to the level of service and friendship Bryan Sarty at Cambridge Volkswagen provided. I test drove new and used Rs, pragmatic price analysis drew me to a used vehicle still carrying a balance of powertrain warranty.
Unfortunately all 3 of the used Rs tested had a slipping clutch to varying degrees (a common problem on Rs not covered under warranty -consumable part). Each dealer reacted quite differently upon the delivery of this news, the worst of which (Formula Honda) denied there was a problem. After I demanded they see for themselves, admitted the problem was severe but there was nothing they could do for me when asked if they could repair and meet halfway since I had driven 4.5hr to see the car after a week long correspondence with the dealer "That's the risk a customer takes when they come to a dealer" was the response I received. The next day they lowered the price $500, poised to sell to an unwitting buyer no doubt. An absolute dichotomy from Formula Honda, Cambridge Volkswagen apologized profusely for the concern firmly stating this issue was not acceptable and the vehicle would be repaired completely without an increase in the purchase price before it would be sold, Bryan even offered to make a 2.5hr round trip to bring the car closer to me for delivery. I upped the ante and asked if I could pay the difference to upgrade the the Audi TTRS clutch and pressure plate (a common upgrade) and to my surprise Cambridge responded with YES!
Bryan delivered the car to me almost a week ago now and it has been completely flawless, the upgraded clutch is fantastic - stiffer and a bit more grab than the original part in any of the Rs I have driven but very OEM feel. I shipped the clutch friction disk to Cambridge VW at my own cost because it was not available to Canadian dealers for some reason, Cambridge ordered and paid for the pressure plate, throw out bearing, all torque to yield fasteners, and has not asked for compensation! I will report back if anything changes but at this time they actually exceed the original deal, and covered most of the upgraded part cost!
Thanks for taking the time to read my novel! I don't normally post reviews but felt compelled to in this case. Save yourself the time and stress I went through and head straight to Cambridge Volkswagen, they are worth the drive.
We had a great experience with Cambridge Volkswagen. After an unfortunate accident with our previous Golf wagon, Manny stepped up and helped us through all stages of finding a replacement and providing us expert guidance on dealing with the insurance company and valuing our previous car. For our new car he got us precisely the model we were looking for and made all of the arrangements for us from a distance (we live in Windsor). The whole team is great to deal with and the no BS approach to selling a car is very much appreciated. Thanks for the wonderful experience.
I just picked up my new VW beetle and I’m so excited! All the staff was kind and thoughtful and went out of their way to make buying this car a wonderful experience. Bryan listened to what we wanted and was not pushy at all. Kyla made the financing and paperwork a snap. Chris was considerate and caring! I’m so happy to make this my new car dealership!
Thanks to Bryan S for his great service and friendly professionalism. Buying a car has always been stressful for me and Bryan helped a great deal by answering all my questions and made the process easy. My Golf Sportwagen is great and it has made driving a real pleasure again. Thanks Bryan!
I recently purchased a car from this dealership and overall I found the staff to be very friendly and helpful. Victor assisted me throughout the entire process and went above and beyond to make it a great experience. I would definitely recommend buying a car here.
Great service; took my 2018 VW Atlas in for an oil change and they were great, so much so I then purchased new snow tires from them and had them installed on Tuesday. Everyone is very friendly and helpful, so much that the service adviser even filled out the tire rebate paperwork for me to send in to Continental Tire. I will definitely be back to this dealership for all my service work, they really know how to treat a customer and their parts and service pricing is very reasonable so there is no need to waste time 'calling around'.
Had an excellent sales experience with Bryan (one of Cambridge VW's sales reps) recently when trading in my car. Bryan and co were very attentive to all of my questions/concerns throughout the entire process. I also appreciated the relaxed atmosphere that the dealership maintains, as I never felt pressured into making decisions that I was not comfortable with making yet. Furthermore, they were able to quickly find and return some sensitive paperwork that I had left in my old car.
Overall, if you are looking for a dealership that places an emphasis on integrity and customer satisfaction, I highly recommend checking out Cambridge VW. I'm already looking forward to dealing with them again when it comes time to trade in, down the road (pun intended).
We just purchased a 2019 Atlas from Cambridge Volkswagen. We felt very fortunate in having dealt with Bryan for our purchase. He was very friendly, fair, professional and easy to speak to. He helped make our purchase hassle and stress free!
We would highly recommend Bryan’s 5* service!
Thanks so much for your help:)
On a whim, we stopped in at Cambridge VW, and were greeted by Bryan and took out a 2019 Tiguan. After a (long!) Impressive test drive, we were sold! Thanks Bryan for being available to answer our questions, accommodating your schedule, and replying promptly by text.
Having owned a Jetta TDI for many years I’ve always appreciated the service at this location. I did find price of repairs a touch high even for European vehicles but overall they always take great car of me when I am here. Parking space s sometimes a trick so I may recommend trying to
Go weekdays to have service done
We just bought a vehicle from the folks at Cambridge Volkswagen and what a great experience it was from start to finish! From the moment we walked in the front doors, Victor stopped, greeted us and wanted to make sure that someone was looking after us - fantastic start!! We were then introduced to Chris the Operations Manager and again what great impressions these guys are making on us! We purchased the car and this service level continued from finance and the front desk. Thanks to everyone at Cambridge Volkswagen! We highly recommend this company and their fantastic service!!
I recently purchased an SUV from Cambridge VW. Victor and Brian assisted me with my purchase. The showroom is beautiful. Staff are very friendly, professional and knowledgeable. The dealership honours the service work they provide. I highly recommend Cambridge VW as a very reputable dealership for a hassle free vehicle purchase. Was a pleasure to do business with them. Love my new vehicle. Thank you for making the experience so positive. Margit, Port Dover.
I just purchased a VW Golf from this amazing team. Customer service is top notch, I highly recommend buying from this store! Brian is an absolute gem to deal with! I couldn't be happier with the service! Thank you for everything. :)
We are the first time owners of a VW Jetta! I have to thank the staff who were amazing, especially with 2 kids roaming around their showcase! Bryan S was especially helpful and sincere when helping us with our purchase. There was no pressure placed on us and in the end, it was as easy decision. Thanks again for all your help and putting us at ease:)
Had amazing experience financing 2019 Jetta. Victor was truly experienced, kind and supportive salesman. He understands your needs and does not push to get certain trims options etc. He clearly shows all the small fees, not ripping off customers like some other car dealerships. You will never find "dealer added accessories" that you never knew about. Also, Kyla Fair, a financial manager makes customers feel great about getting a new car and never push to get the unwanted extended warranties. She respects what the customers wants and give the personal space to consider the offers. I have contacted all VW dealerships within 50km, and this was the best dealership you could ever find.
I am currently in the process of buying a golf TDI and Victor lent such a great helping hand. He has been honest, straightforward, knowledgeable and super helpful throughout the whole process. Also while I was browsing on the show floor, a kind gentleman offered me a cold water bottle and made me feel at home right away. Amazing customer service and great cars! So happy with the vehicle.
Purchased a 2015 Golf a couple weeks ago from Cambridge VW and I am very satisfied with the vehicle. Victor was a great salesman who was very informative and knowledgeable which made the process of buying my first vehicle simple. It made me feel extremely confident I was buying the right car. Friendly staff and a nice place inside and out.
Great service, very pleasant to deal with and great turn around on our purchase
Sales and service the best I have ever experienced so much so I bought another jetta great cars ask for Bryan sarty if u want a honest down to earth person in sales
It has been 4 weeks since I purchased my new 2019 Jetta from Cambridge Volkswagen and I couldn't be happier!! I cannot say enough good things about this dealership, in particular Victor...he was amazing to work with. In addition to being knowledgeable about the vehicle and brand (which was a test as I'm a seasoned VW owner), Victor was friendly, kind and truly took the stress out of the car buying experience. His professionalism was top notch and he went out of his way to ensure my buying experience was seamless and painless...THANK YOU VICTOR!!! A+++ Looking forward to my next purchase in about 5-7 years!!!
I don't buy a new vehicle that often, so when I did this past week, I am glad that it was a great experience. My wife had a very specific vehicle in mind, and Victor and the others at Cambridge VW bent over backwards to get us exactly what we wanted....and within our budget! They were professional, courteous and did not pressure us at all. I would not hesitate to recommend this dealership to anyone who needs a new vehicle.
I'm very happy that I decided to go to Cambridge Volkswagen to purchase my car. I currently live out of town in London and I was in the market for a Volkswagen CC. I was looking at cars at other dealerships narrowing down my options. I took a trip to Cambridge Volkswagen where I met Victor. He was very knowledgeable and accommodating to what I was looking for. I saw the car I wanted, test drove it and loved it. I decided to go with it and before I knew it I was financed and on my way. All members of the staff at Cambridge Volkswagen were amazing and very helpful. I was pleased that I purchased the car directly from the Volkswagen dealership rather than going elsewhere. Unfortunately, I had an issue with a front headlight that was needing a replacement after only having the car for 1 week... It turned out that the car I have has high end parts so it would be a pretty pricey replacement (especially after just buying the car). I called Victor and told him the situation. He was very helpful and understanding of my situation and wanted to help. He spoke to his management team at Cambridge Volkswagen and they were able to schedule me for an appointment to correct the issue. Amazing customer service! You know, in life things can happen from time to time without fault or reason but it's how a company responds and reacts to these things in efforts to help is what sets them apart from the others. Cambridge Volkswagen stood by their product and wanted me to be happy. I’m sure that I wouldn't have gotten such amazing customer service if I had gone anywhere else. I will recommend Cambridge Volkswagen to everyone. They really stand by their vehicles and take the customer into consideration. Well Done!
Chudi
I bought a used car from this dealer. Didn't spend a lot of time discussing vehicles with them. Basically bought the car over the phone. The car was exactly as described and in even better condition when I picked it up. Small dealership, a little tired looking though, needs updating.
Mitch and Mark, top notch service! Either with free advice and recommendations or service, they keep both my VW cars in great condition. All staff is nice and the dealership feels homey, really appreciate the customer service over the last 5 years. Thank you guys!
My experience with Victor was an excellent one due to his honesty, ethics, and down to earth attitude. Purchasing a vehicle can be stressful, but the customer service at Volkswagen Cambridge helped to turn it into something enjoyable. Coming to this dealership was the right choice, and I'll be recommending it to others in the future.
my friend and I are from London, but both of us ended up purchasing a car from VW Camridge . This was very pleasant experience. I was quite impressed by excellent service and almost instant response through email. This is a really fantastic team, Aaron, Austin and Stu made purchasing process so easy. We strongly recommend this dealer to anyone one who is looking for a VW car
I have been a part of the Cambridge VW family for several years now after buying a first Jetta and then following later with an upgraded Jetta. I say the Cambridge VW "family" because everytime I visit the dealership I feel extremely welcomed and the conversations I have with the staff make me feel as though I am included in the discussion and it's not about the dealership trying to check tasks off of their lists. Just this last oil change when I visiting there were 5, yes FIVE dealership staff members who acknowledge me by name and another staff member to whom I was newly introduced. I always look forward to my visits at this dealership and strongly recommend that if you are to buy a Volkswagon, please don't hesitate but to visit here first.
The customer service at Cambridge VW is exceptional. It is clear to see that the staff genuinely love the product and are willing to go the extra mile for their customers. I dealt with Mike, Aaron and Stu, and found them to be patient, respectful and forthright; they did not use pressure tactics. I highly recommend this dealership.
Standard dealership pricing, exceptional customer service, very friendly and informative. Mitch the service guy is very straightforward and direct. Dave the parts guy can seemingly find any little scrap of wire harness or clip or screws you could ever possibly need. Would recommend to any VW owner. Thanks for your quick service and honest appraisal.
These guys are lifesavers! My car's window was broken while being repaired at a different shop (it was stuck down and wouldn't roll up). After being told it was a dealer part only, I called my local VW dealership in Burlington and they couldn't fit me in for a whole week. I don't have a garage so I didn't have anywhere to leave my car safely parked with the window rolled down, so I called this dealership and spoke with Mitch, who was so incredibly nice and helpful. He was able to take my car that day (he even stayed a bit late so I could talk to him when I arrived a few minutes after he supposed to leave) and my car was fixed the by the next afternoon. I am so thankful they were able to help me out so fast and treated me like such a valuable customer. I will gladly make the 45 minute drive if I ever need their assistance again!