Kathy was great. We got an Atlas at a great price and it was no hassle at all.
Excellent experience with our 2019 Passat purchase. Harbourview wouldn't even give us the time of day. Comox Valley VW is the place to go. Thanks Jon and Darren.
I got great service and a good price for my 2017 VW Gti (thanks Unhaggle). The dealer didn't have the car I wanted on the lot but they were able to acquire ot form the mainland in a reasonable time. It was a seemless process, with almost no hick-ups, thanks to the great personnel at Comox Valley VW.
Very cheep low standard’s dealership. Not worth wasting time and money. 0 in customer service after sale experience 0
Best place ever to get parts for VW! All the staff is amazing. Just come on in and see anyone. They are there to help.
I love how they all go out of their way to treat you like family. Jon and Kathy make a thing to do with car shopping and other services easy a joy. 😀
I switched to CV VW based on extremely poor service I received from the dealership in Nanaimo. Mike is a true professional as a service advisor. Technically knowledgeable, caring and considerate. When my Touareg had to go in for a serious engine repair, They took care of me and my vehicle. If you value transparency and accountability in a service organization, it’s worth the drive to Courtenay!
Absolutely great team to work with! Kathy is always very knowledgeable and incredibly helpful! Would continue to recommend them to anyone.
Absolutely great team to work with! Kathy is always very knowledgeable and incredibly helpful! Would continue to recommend them to anyone.
I can only comment on service and not sales as I purchased my VW at another dealership. Service is very disappointing. Slow to return calls, if at all. No updates from service once they have your car in...you have to keep calling them to get information on the diagnostics, solutions, ETA, etc. Most times I cannot get a person on the other end of the phone. Unreasonable length of time they have your vehicle for a simple task like an oil change. Be prepared to wait and wait and wait some more. I've been patient and reasonable and given this dealership several chances but at this point, I'll be taking my business elsewhere.
Consider travelling to this spot to buy a car - the entire team made the car shopping and buying process extremely easy and enjoyable. No surprises! And no dealer decals on the German machinery! Worth the trip for sure, 10/10
We brought our vehicle in right after we disembarked the ferry and our Tiguan started to mis-fire when accelerating. The service team was amazing! Not only did they take our vehicle in immediately, but they put up with our rowdy 13 month old. They generously helped in the price, and since the repair was unexpectedly, this tremendously helped our small family.
The cherry on top was the complimentary car wash that took a layer of bugs off from our recent road trip…
Thank you for your kindness and efficiency. When we are in the market for a new vehicle we will be heading your way first.
Aug/21. Bought a Jetta in 2016 from this dealership and was trying to be a repeat customer and had a deal for a used car with Graham the sales person and Jon the sales manager. The car wasn’t put through the shop before they put it up for sale. They were trying to get me to buy the car without an inspection but I negotiated an inspection into the price of the car. Jon and I shook on the deal, I put a deposit on the car (cash deal) and we both signed the paperwork with no conditions that the price may change if something is wrong with the car. Graham the sales person explained to me on our drive that anything in the inspection would be fixed, I have texts to prove this. Within the next couple days I get a call from Jon saying the head gasket was blown and quoted me $1500 for the job and expected me to pay for it. I denied to pay for it cause that’s supossed to be part of the deal and the reason why I negotiated inspection into the deal. I tried to resolve issue with graham and he answered with a list of excuses and then ignored me once I asked how to fix the issue. The price of the car when I negotiated was $10,995 msrp. Once it went through the shop they have it up for sale now for $11,995 msrp. I commented respectfully on there public post on Facebook and they deleted the comment. Very shady. Stay clear of this dealership.
Very helpful service department. Went out of their way to track down the most affordable parts and gave excellent and honest advice.
Friendly knowledgeable staff, great pricing, and helpful parts support, hands down best parts availability or knowledgeable of any other dealership I've ever been to.
Great experience with our new VW purchase!
I purchased a VW Jetta back in 2008 and have been taking it to Comox Valley VW ever since for my servicing and repair needs. They have always looked after me and I have always been a very happy customer. Well it was time to get a newer car for us so I sold mine privately. I purchased another VW Jetta a 2013 TDI in large part because I like the TDI but also because I know that I will continue to get great service from there VW Team there.
Recently had my Audi Q5 serviced here to save me a trip to Victoria during the pandemic. I was very impressed with the efficient, friendly, and professional service this team provided! I am looking forward to dealing with them again in the future.
Had a great experience. Made a trip down from Campbell River to pick up a specific part and didn't check the hours before leaving. It was closed when I arrived but the staff were able to help me out since the parts manager was there for an appointment with his personal vehicle, and took the time to sort me out.
Easily the worst dealership experience I've had. Every stereotypical and pushy sales tactic in the book, and finally they told me that if I wanted my mechanic to look at the car, they wouldn't sell it to me. Steer clear.
Great team from parts to sales. Love going here. If you need a new or used car this is the place to start looking.
Fast and friendly, and didn't charge for extra minor details. 5/5.
I had just a quick little job to do on my wheels, not worth the details, but it required a quick removal/replace and they were able to sneak me in between jobs. From the parts guy (sorry forgot the name) to Ashley in service and Matt the mechanic, they were all professional and did a great job. Thanks for getting me back on the road, no more vibrations!
Very nice salesman. Very low pressure sales.
Good people, surprisingly good servicing prices for a dealership.
As I was a little hesitant moving into a Volkswagen, the team at Comox Valley Volkswagen really made the buying, and ownership a really enjoyable experience. After dealing with every other dealership in town I have to say they went above and beyond. I have been to 30+ dealerships ranging from Ontario to BC, and this experience by far exceeded my expectations. It's not too often that the owner is so active in the day to day sales as it is with this dealership. It speaks volumes in terms of customer care, and the level of quality in which they hold them selves to.
I drove down from Victoria to test drive some used cars on the lot, however I am deeply dissatisfied with my experience dealing with Comox Valley Volkswagen. I loved the car I test drove and put a deposit on as I was told that another couple was going to be test driving it, the car had a roof leak and fairly extensive staining - I was told that it would not be a quick fix and they were unsure of when they would be able to fix it. I could have purchased and drove back down to pick it up. However they had no flexibility in pricing and weren't even willing to deliver the car when it did get fixed. I found Jon extremely poor to deal with as he does not listen and is less then enthusiastic on delivering any kind of customer service. I will be purchasing my next car elsewhere and would not recommend to anyone I know.
Took my vehicle that I had purchased at another dealership to the service dept for some major repairs. The service staff was amazing in organizing and finding the best solutions for my repair. While repairs are never fun I was very impressed with the service dept and how they treated me as a person. I will purchasing my next vehicle from this dealership and I would highly recommend you check them out!!
The good:
Knowledgable and friendly staff eager to answer any questions or find you the right help you need.
The best technicians for your volkswagen on the island. If you have a vw issue, they got you.
I love my egolf, and the service has been great when I have had tiny issues. Ask for Kathy, she will fix you up with something that suits your needs and budget :)
The worst place you might take your car to.
Unhonest, bad service, impolite service manager. Always try to convince you to do the service more frequently than the recommendations claiming that the Island has a humid weather!!!?
My VW Tiguan 2016 had an incident happened in which the sun roof exploded with a bang without anything hits it. When this happened I called them and mentioned that may be a rock hit it as I did not realize that it is a common thing to shutter without any outside influence. They denied the warranty based on that and they provided the customer care representative with a different reasoning than the one they gave me. They said to me it is denied because it is not covered under the warranty while told the customer care representative that it was denied because the incident happened because of outside influence.
Super great experience! We were hesitant to go to a dealer- but they were actually human and helped us out tons. Very reasonable and pleasant to deal with. We couldn't be happier with our purchase and highly recommend Kathy, Jon and Dave to anyone.
Super great experience! We were hesitant to go to a dealer- but they were actually human and helped us out tons. Very reasonable and pleasant to deal with. We couldn't be happier with our purchase and highly recommend Kathy, Jon and Dave to anyone.
My wife and I just purchased a 2019 Tiguan,we love it so far!If it is anything like the buying experience we just had, it should be excellent!
We have bought several new vehicles in the past and this was our favourite.
Thankyou Jim,Jon,David,and our salesperson Kathy
We stopped by to use their charger and get information on their cars coming in. Todd was great conversation, giving updates on the new EVs coming down the line. Perhaps an change is due . Thanks Todd
Good place to deal with. Knowledgeable staff. Good service.
Friendly, conscientious and accommodating - I have been so pleased with the service I've received here.
We bought two cars from them, most of the staff were very friendly. I had a very poor experience at the last place I purchased a car from, they worked hard to make sure this time was a good one. I'd give them 5 stars but the one gentleman got a bit frazzled and defensive when I inquired as to why I should purchase a volkswagen over one of the competitors which were reviewed better. I will say he's very passionate about his cars, though he didn't get a bit too passionate at one point, very good experience overall though. I would go back and fully intend to go back for next vehicle. I've been very impressed with the new Jetta I'm driving, it's a very smooth ride and gets much better fuel economy that what they told me. It calls for 40MPG on the highway, I routinely get over 53MPG driving to Bowser and back everyday, doing 85km/h on the old highway, I've been very impressed.
Excellent staff. Very friendly & knowledgeable.
Awsome! People are great. Especially Kelsey and Kathy. Thank you VW
One of the best new car buying experiences, ever! Our salesperson Kathy was fantastic and very attentive. We got a great value on our trade in. We got a fantastic deal on our new 2018 Beetle Coast Edition. This is my wife's dream car and she is over the moon with it. In 30 years I've never seen her more thrilled with a car or a car dealership. Thanks, Comox Valley VW!!!
Extremely helpful and understanding, great customer service. I would recommend them to all my friends for sure. They helped me with a couple different situations after purchase and they accommodated me instantly without question and I feel that they are seeing this side of the customer as well as the business.
Thanks
A good Shop to take your VW for needed Repairs.
Awesome sales team, and a friendly and welcoming atmosphere. Great experience all around. And of course, excellent cars!!
I went to comox valley Volkswagen with an old VW. Without any hesitation or reluctance they welcomed my vehicle and took a look to see what they could do. Because of the age, parts are very difficult to come by. They provided me with multiple options I could choose to correct my issue, even an option of who they recommend to contact if I choose not to go through them. I definitely recommend their service center and team. I was there on 23 March 2019. If your are reading this please thank your team that worked that day on an old "iltis" on my behalf.
Service and Sales have stepped up their game to help better service the Island and their customers! Great team of people
So I was really interested in buying a vehicle here. I found the perfect vehicle and took it out for a test drive and everything was great. I put a $500 deposit in order to hold the vehicle until the next day. I come to find out that the vehicle had to have a safety inspection and it was just an all-around terrible experience. It's too bad because I actually wanted that SUV. My question is this: why sell a vehicle and let people test drive it before its had a safety inspection?
Full disclosure: I Used to work here.. That being said, the whole team is wonderful, and I say team because they truly are one. From service, to sales, to parts, they will treat you and your vehicle right, and do it with a smile! Have had both my cars serviced there and bought my 2012 GTI there. Always recommend this place to my friends and family! Whether you are looking for a new or used car, to buy parts for your current car, or have it serviced, this is THE Volkswagen dealership on the Island to help you out!
I have to give this dealership a well earned 5 star for all the hard work and effort they put forth with the recent purchase of my VW GTI. Although there were a few minor hiccups, (I lend that to the fact that I had travelled from Alberta and did the deal solely through email and phone calls), everyone that I dealt with was excellent! Kathy, David, Nicky, Mike, Char and all the service department! A huge high 5 to all of you! They went above and beyond my expectations and I can't express how grateful I am that I was treated so well.
One of the sales guys seemed so nice and helpful but then never followed up on a promise to make arrangements to test a car. He never called and never returned calls when texted or voice called. I understand this is one sales person in particular but he is the one that burnt the bridge. Thank you Harbour View Volkswagen in Nanaimo for picking up their slack!
My family now has 3 Volkswagens...all purchased from the fantastic people at Sunwest Auto! The atmosphere there is always friendly and welcoming...and the service department rocks!!! Best dealership in town!!!
Bought my 2016 Jetta here last year. Fantastic staff, and service. 3 month free check up after purchase. Free BBQ on Fridays between 12 and 1! Plus free wash and vacuums all the time!
I have never written a review before, but I just had to after I purchased my r-line from them. I drove down from Vancouver and they made sure they accommodated me and my family. Joel went out of his way. He was considerate, patient, flexible, honest, informative, straight-forward and gave us some good laughs. I only wish I lived closer so I could continue to give them my business.