Great experience with the service at this dealership. Rashid was very accommodating and helpful and we never felt pressured or rushed. We are really happy with our new Rav 4 and overall had a great experience.
I have never been so disappointed. The sales rep would not even let me take a car for a test drive as my husband was not there. I had booked an appointment I was serious about a purchase! Bought elsewhere the next morning.
Great service.
The car buying experience was great at Whitby Toyota. Bought a Toyota Highlander Limited and enjoying driving it. Thanks to Shawn McCallum for taking care of us. Godfrey & Grace.
One of the best new car (bought a Rav4) dealership experiences I've had (and I've own many cars over the years). Can't say enough about Gary. He's transparent, no up-sell pressure, thorough and hard working. Because of this experience I'm taking my wife's Lexus to this dealership for service and think I've found a dealership for life. Keep up the great work.
I was more than pleased with the service and professionalism of Whity Toyota and their staff. Thank you for such a delightful experience. They are well informed and offer fantastic deals.
Really good service! Joe went above and beyond in helping me decide whether the RAV4 was the best vehicle for my family. We are very happy with our purchase.
The service is superb
Nice showroom. Excellent customer service experience
Great service, didn't have a Toyota, just dropped off my friend.
The service manager answered my question and gave me a bottle of brake fluid to help me- no charge.
That was great service for me
Appreciated and was surprised by the customer service here... Service team always answer the phone. Multiple positive experiences with Paul and Nicole.
It's worth the drive from Pickering.
Adam is an amazing service manager. Just bought a used scion frs from a Chrysler dealership and got locked out of my trunk because of the valet feature. Came to this dealership and got amazing help and one the best service I have received from car services. He went into the computer and popped the trunk open all done with urgency. I would recommend to come here anytime your Toyota or Lexus breaks down. Honestly keep up the good work.
Our family loves Paul hes our Service Adviso..He has an awesome personality..! The Parts Dept. Team..they are so down to earth you feel like family also the best... I feel like family anywhere I go in this dealership. Not to mention my car was serviced to the nines. The tech's are so friendly and no what they're doing ..Love this place.
Don't go looking for a huge discount on the new car. I will go back here and by another car. The Lady we delt with was really good didn't pressure us at all. They helped us out to make sure the purchase of our 2020 was easy and pretty fast. I would definitely recommend this location 100% . I would like to say a big thank you to our sales representative Sharon Gravel.
UPDATED (see bottom): After an accident in the beginning of December, I was on the search for a new vehicle after my hand healed in January. I wanted to go back to a truck, and stopped by Whitby Toyota to test drive a new Tacoma. We ended up having Sandy help us with the test drive / purchase and we couldn't be happier! They had a TRD Pro on the lot that had been there for a while, and Sandy and Kim gave us a great deal. Everyone at the dealership has been great to deal with and I'm absolutely loving the new Taco!
UPDATE: Follow up communication could be better. I was in a serious accident with the truck a month after purchasing, and Kim was very nice, but other than that I received no further communication. No checking in, no interest in offering me a new vehicle, and this was after the truck had to go back in a few weeks after purchase due to the truck constantly steering to the right. The issue was still present after an alignment as well, which was supposed to fix the problem.
The fact that they still never reached out, and that the issue was never properly fixed, leaves me suspicious that maybe the vehicle wasn't in proper working order upon leaving the shop.
Visited here to get my oil changed. Quite surprised that it was actually cheaper than all quick lube places. Super friendly staff. My name was even remembered by multiple staff members. Quite impressive.
A smaller location that provides good customer service. They have a very friendly atmosphere at this Toyota.
Questions that I had were answered to the best of the employee's knowledge, and I got the service I needed.
I'll definitely be coming back here again.
Only thing is, I believe a slightly larger facility would help mitigate the midday traffic from clients coming in to do business. However, the staff still maintains it to run smoothly.
I recently bought 2019 Camry LE from this dealership and I love it so much. I walked in just to see what they can offer compare to other brands or dealerships I have been to and walked out with a car instead. Tony K was the best sales guy I’ve ever met. He was honest, respectful and just great in general, Keith did an amazing job even when their headquarters was challenging a bit, he was professional and promise to help me get what I want and that was exactly what he did. I’ve been driving my car for 10 days now with the free full tank of gas I got since picking it up and it feels great. I’m proud to join the Toyota family now and I don’t think I’m going anywhere again.
Thank you Tony and Keith this 5 stars is for guys ⭐️⭐️⭐️⭐️⭐️
Just wanted to share how kind and caring the Toyota service was with my elderly parents. I usually accompany them to service appts and was working last week when Dad was set on going in to speak to Service about his bumper and a noise. I called ahead and left a message which was promptly returned with " we will be looking out for your parents and take good care of them!" It was this act of kindness that I am grateful for ..something Steve didn't have to do but he choose to go above and beyond and its impact on this working Mom who was trying to balance work, home and caring for elderly parents- thank you Whitby Toyota - enjoy the chocolates !! I continue to be a happy Highlander owner and even more so now!! Sincerely Cristina and family
After an accident in the beginning of December, I was on the search for a new vehicle after my hand healed in January. I wanted to go back to a truck, and stopped by Whitby Toyota to test drive a new Tacoma. We ended up having Sandy help us with the test drive / purchase and we couldn't be happier! They had a TRD Pro on the lot that had been there for a while, and Sandy and Kim gave us a great deal. Everyone at the dealership has been great to deal with and I'm absolutely loving the new Taco!
I was looking for a new car for my everyday use and went to several dealership in Durham area. After more than 2 months of research and several visits to different dealership I decided to buy a Corolla at Whitby Toyota because of their excellent service and price. After explaining my needs and preferences, Tony Khoury - Product Advisor of Whitby Toyota helped me understand all my options and did an excellent job in helping me get a great deal.
We were here for a general check up of our car. In a couple of hours they had checked our car inside and out, they even cleaned it and we got a great price. Staff is kind and hard working, especially grateful to Tara as she made our visit extra pleasant. We will be coming back here for sure, even though we live in Mississauga.
11/10/19
After 2 years of using the new Rav4 I decided to buy 4 winter tires and rims. I did my research and I concluded that bridgestone W80 was the winter tire for me. I have received a quote from a shop online but I decided to visit Whitby Toyota because they do my car regular maintenance. I visited the part department, I spoke with a gentle by the name Keith O'Neil. He was nice and quoted / Match the price I got online with the new W90 with same set of rim on my Rav4 cost about $1,090 Tax included.
11/12/19
Busy day at Whitby Toyota
On the above day, the story and quote price changed. Price jumped from $1,090 to about $1,400. I spoke with parts in regards to the unexpected jump in price. I was told, I can do it or leave it. I ended up paying about $1,400. The worst of it all was the rim was different from my regular steel rims. I think Whitby Toyota took advantage of the busy situation to make More money.
11/10/19
After 2 years of using the new Rav4 I decided to buy 4 winter tires and rims. I did my research and I concluded that bridgestone W80 was the winter tire for me. I have received a quote from a shop online but I decided to visit Whitby Toyota because they do my car regular maintenance. I visited the part department, I spoke with a gentle by the name Keith O'Neil. He was nice and quoted / Match the price I got online with the new W90 with same set of rim on my Rav4 cost about $1,090 Tax included.
11/12/19
Busy day at Whitby Toyota
On the above day, the story and quote price changed. Price jumped from $1,090 to about $1,400. I spoke with parts in regards to the unexpected jump in price. I was told, I can do it or leave it. I ended up paying about $1,400. The worst of it all was the rim was different from my regular steel rims. I think Whitby Toyota took advantage of the busy situation to make More money.
Loving my new Tundra!!
I wanted the best deal and I wasn't going to give my money to a place that didn't appreciate my business. I visited 5 Toyota dealerships. THIS IS THE BEST. Tony K (Advisor), Shawn M ( Sales Mgr), and Chris H (Bus Mgr) worked with me and listened to all my concerns before the big decision. As individuals they are the best, as a Team ...these guys are ALL STARS. They have a mastery of their roles and work together in an impressive way. Thank you Gentlemen
I always take my car there for tire changes and oil changes. Excellent service and thorough maintenance. The employees are very helpful and kind. All and all my experiences there has been great.
Had a great experience at Whitby Toyota buying my very first car from Tony K. He was very nice and helpful. He explained everything and I felt very comfortable buying my car from them. Already had my car for a week and I love it so much. Very happy with my purchase!
I went to the Whitby Toyota dealership as a last resort in helping to solve a service issue. The owner Ian Kingsley and Service manager Tara Parsons went way over and above what I would have expected to help me out in every way possible. In short, the repair was done quickly, professionally and courteously with approximately 40% less cost than another Toyota dealer in my area. The time they spent with me when they were obviously tremendously busy was a testament to the care with which they treat every customer who walks through the door.
I will be a loyal customer of this dealership for life! It was reaffirming to see that this level of service and care still exists.
Before calling Whitby Toyota, I had a horrible customer service experience at another dealership; Mitch at Whitby restored my faith in the brand. He was very prompt to respond when I made the initial inquiry, and was very knowledgeable, courteous, professional, and simply very pleasant to speak to. I could tell he was proud of his work and the products he sells. If anyone is looking for good customer service, I would highly recommend him.
My last service was just great. I dropped off my new tires and rims a week ahead of my appointment. When I arrived for my tire change, they had already mounted and balanced the wheels, so my wait wasn't very long. Such a great feeling from the first moment I arrived. Everyone is so helpful. From Brian in the drive through to Amada looking after me at the front desk. Thank you Whitby Toyota for a very pleasant experience.
I've bought several vehicles at this dealership over the years. Always great sales & service. Toyota vehicles are well known for quality and residual value. Just bought a 2020 Tundra - love it.
My sister bought a used car from this dealership and ended up writing it off 4 month later. We brought the insurance payment cheque ($14,000) into the dealership thinking we could drop it off to them - NOT; They would not take the cheque as it needed to be sent to Toyota Credit. Apparently Whitby Toyota do NOT send paperwork to Toyota Credit (via courier) AND they have made my sister take her cheque back and to send it to Toyota Credit herself; By doing this they are still making interest off my sister's purchase - she drove this vehicle for 4 months AND it cost her out of her pocket over $6,000 of her own money!!! Will NOT be buying from this dealership ever again (we bought a 2018 Toyota last year and referred my sister to buy from them :( )
Haven't even been here and already had a not so pleasant experience. Called to book an appointment for my husband for the airbag recall. Three different people giving three different instructions. Confusing and not appreciated. I understand any recall can be stressful for any dealership, but exercising proper customer service should be paramount and your focus.
This place used to be great a few years back, customer service was awesome. That is now all gone, it's now all about how much they can make off of you. Scarborough and Mississauga locations have way better customer service.
Like any other Toyota dealership, they’re all a bunch of snobs that pretend that they don’t need your business. They just waste your time pretending they’re trying to get you a better deal but always come back with nothing. I tried buying a Toyota many times but arrogance (mostly at this location) makes me walk away. I bought my used Toyota Tundra at a dodge dealership. What does that tell you. I even brought it to this location the week I picked it up for an oil change and To make sure everything is up to date because it was only 2 years old and still under warranty. I also wanted to get them to notify Toyota of the name change so I can receive any updates or recalls and to register the extended warranty that the previous owner had on it. But 2 years later when I was locked out and needed emergency assistance and the 3 year 60k warranty expired, I found out that I didn’t have an extended warranty because they didn’t register it and it had passed the 90 day period of change of ownership so my warranty is no longer valid. I wonder if the $3000 that the previous owner paid for the extended warranty had expired as well. Any other car company , when you purchase an extended warranty and sell the car, the warranty stays with the car. I love my truck, I hate the company. I wish I could give it a zero stars. if you have to have a Toyota go to Clarington Toyota.
We just bought a new Sienna van from here and it works amazingly. We also got great customer service from the employees. Not only do I recommend Whitby Toyota but, I recommend all Toyota dealerships.
We just bought a new Sienna van from here and it works amazingly. We also got great customer service from the employees. Not only do I recommend Whitby Toyota but, I recommend all Toyota dealerships.
Leased my 2019 rav4 from Whitby Toyota and the experience was better than my expectations. Staff was considerate and my requirements were correctly met. Didn’t have to pay anything beyond my budget and no pressure sale situation created. Thanks to Tony for helping me out through the process.
Bought a new car from Hayden. The buying experience was very positive and I'd recommend you see him if you're looking for a new car. He did a good job of being patient and looked out for my needs, interests, and concerns. Overall he knew a great deal about the cars he was selling and was very transparent through the process. He was a great salesman for us and it's definitely a good dealership to work with.
I've had my 2020 Toyota corolla for just over 2 weeks now, everything is running smoothly and I love the car. Tony from whitby Toyota was nothing but excellent right from the start, gave me all the information I needed, communicated with me and had responses in a very timely manner. Took all the time to help me select a car and was very helpful along the way - easy guy to talk to and would strongly recommend Tony if your interested in Toyota!
The gentlemen who tended to me was very helpful. The trainee did a fantastic job as well as the trainer. Thanks for the help
Great dealership everyone is welcoming and helpful they all are clearly happy to be working there! I would recommend Whitby Toyota to anyone looking for a new vehicle! I just bought a 2020 Corolla Hybrid Premium Package and I cannot wait to pick it up!
I booked in appointment for my 2019 rav4 when I come to technician check the vehicle told service manager some sound coming from the vehicle but I don't know where then service manager also same answer telling me then I told him where is the problem noise coming from the all wheel drive shaft please check the center front and rear shaft where is joint position cup but service manager didn't respect didn't want to listening me he said come booked appointment another day he don't have time today when I booked appointment I explained to the problem for which person is booked appointment. I am not a auto mechanic but I realize the problem how these people not understand so these people are not qualified. if management has a respect for customer satisfaction content to me.
Zero rate! 0
The worst customer service I’ve ever got! The only thing they are interested is to take your money, it doesn’t matter you are satisfied or not! I am sure Toyota Whitby is working hard to ruin the brand! They fixed the air conditioning last time and got more than $300, and the system doesn’t work and today they asked me to pay about $700 to fix their bad maintenance! I don’t recommend such place! I had a very bad experience with customer service, it was really nightmare. I left their place unsatisfied with their reactions and fake stories, nobody was care about my case.
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Please let me know how the management team will deal with this problem? My car left your place with unsolved issue
Usually come here for service on my car, couple members of my families have Toyota’s also. brother in law had a bad experience here but I continued coming, not anymore with my experience at parts this time , waited and was told would be with me in couple mins. No show!! Nobody seemed to care, I didn’t care either so I left. I guess coffee truck is more important.
Ended up going to another Toyota dealership
Got a quote from your body shop for a dent and scratch on back passenger door, back bumper and right quarter panel. Was provided a quote literally 10 times more than average quote I got elsewhere. The other places I got quotes from are also certified and accepted by insurance companies and provide lifetime warranties.
Incredible service at Whitby Toyota! From start to finish, made my decision so easy and effortless, from sales to financing. Easiest vehicle transaction I’ve personally experienced (there have been many) keep up the great work guys! Can’t wait to pick up my brand new 4Runner..
I have always taken my 2016 Rav4 to get serviced at Whitby Toyota and was a huge fan of them until yesterday. I took my vehicle for some regular service and my tire changeover. Pretty simple stuff and the wait wasn't too bad. About 5 minutes after leaving I noticed a crack at the bottom of my windshield with the the impact point behind right behind the wiper blade which they had just replaced. Assuming this might have been just an accident I brought it back immediately and explained my situation. The customer service staff, Cameron, was awesome and took a look at it right away. He brought in his manager, Tara, who looked at my Rav and came and told me it was from a stone, probably when I drove off and that was it. When I asked if they will be taking any responsibility for it she simply replied no and that the technician that was working on my vehicle did not notice it. Its infuriating that the only option they were providing was a minor discount on replacing my windshield! How would a stone hit directly behind my wiper when driving, I mean lets use a little common sense on this one. Unfortunately my insurance won't cover this so I'll be out $700+ for this one. I know they won't miss my business but I'll be taking my vehicle elsewhere moving forward. So disappointing...
This review is solely in regards to the service department and how they had handled my last appointment there. Prior to this disaster I was going out of my way to come to this dealership for service, but I have no intentions of returning. There was a warranty item that was to be replaced free of charge but it would take longer than a day to replace. I had arranged to leave my car there for a full week to allow them enough time to complete the replacement, I was going on vacation and did not need it. I returned from my vacation and called to pick up my car. The dealership claimed they did not have my car. Pardon? They said they had the warranty part and were waiting for me to drop off my car. They were shocked to discover that they had my car. I picked up my car and tried to take the warranty part to a different Toyota dealership to do the replacement, as my trust in their ability to run a business had been reduced to zero. They told me some story that because the part was covered under warranty they needed to do the work to cover the labour costs under the warranty process. I now had to arrange the time to leave my car there for another extended period of time to complete the replacement, after some more back and forth I was able to convince them to provide me with a rental car for the duration of the replacement, this was not easily done. The replacement was completed and I had no intentions of going back to them until I realized they were storing my summer tires. I decided to give them a shot at redemption and have them try the simple task of swapping my winter tires for summer. This turned out to be a more difficult task than it sounds. After providing my name the person looked up my file and responded, in a disappointed tone, “oh I remember you”. I tried to have the tires done in the morning which apparently they don’t do and could only do them at 5pm. I asked for them to just arrange to have my tires ready for pick up and I will take them somewhere else for install. Pickering Toyota was more than happy to take my appointment in the morning and even shuttle me to work. Safe to say I will never be going back to Whitby Toyota for any reason.
Nice dealer quality work and honest staff. Updated my rating to 5 stars on April 15 2019. This is where my next cars will be purchased because of the service team
Paul A. the advisor on this visit was excellent. Listened to what I reported and I dropped off my van for the diagnosis. Later over the phone he gave me straightforward diagnosis and reasonable quote without adding anything extraneous or random. I was actually bracing for the usual add on of tonnes of random recommendations but happy that this did not happen. Got two maintenance service items that i wanted done and one repair that I was expecting. Glad to be able to go home at the end of the day satisfied with one less worry on my to-do list and a van that is running perfectly for me again. Thank you Paul and the service team. Will be making this my place to go when necessary.
Whitby Toyota is our home dealership and they have been taking good care of our old Matrix that our kids use. We recently asked for their help locating a new,b old Matrix for our son. Ed Michael, in used cars had one waiting for us!! Things worked out just right and we want to thank Ed for his efficient persistence in this matter. We know they'll be taking great care of this new, old car for us too. Regards Ed, Julie Buck
I am a long time customer at this Toyota dealership. The parts department is friendly and very helpful. I have purchased and leased multiple vehicles over the years. This is due to how they treated me, acknowledging my long term relationship with them. They're always willing to beat the best offer from other dealerships. I'm also a loyal Toyota fan for its reliability. I have had 3 Corollas and currently a RAV4 and all have been very reliable and has yet to let me down.
Excellent service, second time leasing a vehicle, was very happy the first time, this time leased two vehicles, we offer free shuttle and all are customers are pleasantly surprised on how much room there is . Both vehicles are hybrids, love them.
The dealership is a bit of scam. I went in for a oil change and got a bill of $197. Nothing was done but the oil change and everything else was , "manaufacturer recommended checkups". I know this is how dealerships make their money, but have some conscience.. I was charged for random parts such as "lithium" and what not. And they damaged my viper blades after the service was done. Don't know how they managed to do that. And car dealership have a goal to get the cars out as fast as possible, so I don't even think all the checks or half they things they charge us for are even completed. It's a pity because Toyota makes such high quality vehicles, but independently run delearships ruin the experience of owning these great vehicles. If you know a good mechanic, take it to him and watch the service being performed. I know I have a weak battery and the they apparently performed a battery test and everything is fine.
Whitby Toyota
We have purchased several Toyotas over the years and kept returning first because of their quality and secondly because of their excellent service department.
We wanted to purchase a 2013 Rav4 because we really wanted a backup camera and they were not available in earlier models. We ended up purchasing one (the last one in Ontario) and were waiting for it to arrive from another dealer. The day it was to arrive, we received a call that the car had some body damage that had not been seen when we purchased. Our dealer ended up getting us the very same Rav4 in a 2014 model for less than a thousand dollars more. I would recommend Whitby Toyota to anyone wanting to purchase a car or anyone wanting to service a car of any make or model!
Excellent Customer Service. Would recommend to anyone looking to buy or lease, go to here first. You'll be glad you did.
Implausible Experience.
Over the last month or so I have been looking around to purchase a vehicle and it seemed everywhere I went they couldn’t help me. I was ultimately giving up until a friend of mine referred me to a young lady named Theresa at Whitby Toyota. He reassured me that she would make it happen. From the initial phone call and meeting Teresa, I am lost for words. Being in the business I am in, I can recognize and know the value of good customer service. Theresa, you went above and beyond means in helping me attain exactly what I wanted. Your knowledge, expertise, hospitality, and excellent rapport exceeded my expectations.
I’ve had my car for a week now and I absolutely loving it !!!. I have purchased many used cars in my time, and I have to say, this is by far the best experience I have had to date.
I was lucky to have been referred to you Theresa. It has been a pleasure dealing with someone with such passion, drive and commitment in pleasing your customers. I will highly recommend you to any family and or friends.
Also I’d like to make a shout out to Ian who made my mother and I laugh and make our experience there an added bonus. There were no “stranger like” feelings with anyone there, just smiles and warm welcomes from everyone. Thank you Ian, you and your staff have gone above and beyond in what I had been expecting in terms of customer service and assurance.