I purchased a Toyota Yaris in February 2017, and Mendes made a mistake installing my tires. They accidentally put on winter tires when they should have been sent to storage. I drove all summer with my winter tires on, which were unfortunately ruined by the time I came to switch out my tires. Mendes replaced my winter tires with no charge. I received exceptional customer service from the manager Darren and from his staff Erin and Ray. I am very happy with my experience at this dealership and feel the service I received was above and beyond.
I brought my car for tire and oil change and to check the breaks. It took 2 days to fix it and I made the apt. 3 weeks in advance. Not only that they quoted me 1000$ on the phone but I had to pay 1750$! Never accept a verbal quote change over the phone from them.!
Just purchased a 2014 Corolla and could not be more pleased with the staff. Plus, they had great selection compared to other dealers in the city. Special thanks to Darren, Arash and Michael.
Went to trade in my car and buy another within this branch. The waiting time was around 45 minutes. Their staff mentioned that their manager will give me the offer. I waited around 45 minutes. While waiting I checked the vmr and entered all the required information. The estimate was for trade in minimum 15.500$. So after 45 minutes waiting time there, the staff said my manager is offering you 11k for your car!! And gave me all my papers so fast. As he was saying hurry up you need to leave. I said, sorry what he offered me is very low, thank you, and I left.
It was obvious how unprofessional was their treatment. I understand that managers sometimes keep sitting in their offices. But in that branch I never seen their manager even if there is shortage in the floor. I understand too that you can offer less than the normal payment average by around 1000$ or even more, but in my case their manager offered less than 5000$ from normal market’s average to pay me!
Is it fair Sir, “manager” to take my car if I accepted your offer and pay me 11k then you sell minimum 23k?
Please, I would suggest to be careful how you treat your customers within your branch to keep Toyota’s reputation in a good shape. Merci!!!
I received exceptional customer service at the service department of Bank Street Toyota. I was there on a Saturday afternoon to get a wheel alignment and general maintenance. I had dealt with Ryan (Service Manager). Him and Matt (Service Advisor) had both been great and honored the coupon I had from August 2023 for a wheel alignment discount.
Thank you to all your staff.
We stopped by to look around, and the first person who greeted us was James. We ended up buying a car on the spot. He's so kind and knowledgeable and takes time to listen to client needs. We could not have asked for a better salesperson than that. He answered all of our questions and made us feel at ease.
I recently purchased a brand new Corolla XSE Hybrid and I love it. David Njaim was an excellent sales advisor. He was very helpful and transparent through the whole process. As a customer you want all the information and know everything your getting into. David took the time to explain everything to me and was very patient. Considering it was my first car purchase, Im glad I had Davids help through the process. I would highly recommend asking for David for your next vehicle purchase. :)
Egor helped my wife and I get a brand new car. Truly exceptional service, he was very friendly, honest and helpful. My wife and I are extremely satisfied with the service we received and we will be continuing to come back to him for any inquiries. I would recommend Egor to anyone looking to buy a new car, 10 out of 10! Thank you very much.
I have been dealing with this dealership for 6 years now & bought several vehicles from here. The dealership do have a great service with great employees but unfortunately the maintenance prices keeps going up although it would be great to have some sort of discounts for loyal customers. I used to get my service done and get a free 150 points inspection instead of the discount but unfortunately it’s not there now which is honestly disappointing for a loyal customer.
Have nothing but great things to say about this dealership. Staff was great, service was excellent and we are very happy with our purchase! Will definitely be returning here for our next vehicle when the time comes. I highly recommend them to anyone interested in purchasing a vehicle! Thank you!
My dealership experience was truly exceptional. The staff was friendly, knowledgeable, and made the car-repair process smooth. After the vehicle service, my vehicle is in great condition and performing well. Highly recommended for anyone in search of qualified mechanics and excellent service.
I've purchased many cars over the years, but my experience with Toyota bank street is totally different. I met David Najaim sales advisor who helped me a lot to choose the best car for me through his passion and knowledge of vehicles, he finished all the required paperwork in the first meeting and referred me to his colleague Mehdi Rima Financial Services Manager who help me in the best way to finance my car with a good price and that met my best interest in mind. both David and Mehdi are the best to deal with if you are planning to have a car.
I recently purchased a new vehicle from Bank Street Toyota, and the entire buying process was smooth and efficient. From the moment I walked in, the staff were incredibly friendly. The salesperson, Colton, was knowledgeable and patient, answering all my questions without any pressure. The finance manager, Mehdi, worked hard to find me a great deal and was super accamodating when needing to pick up my vehicle early. On the day of pick-up, the sales manager, Egor, came and checked in to make sure I was happy with my experience. I couldn't be happier with my purchase and the exceptional service I received. I highly recommend this dealership to anyone in search of a positive car-buying experience.
Service is usually good.
Communication with clients can be improved drastically. They call and remind about upcoming appointments but forget to call back when service is complete. You wait till end of day and try to reach out to them but calls get diverted to voicemail after 5pm. You’ll be in a limbo to figure out if they need more time or if someone didn’t communicate the status.
Since my last review my experience with the sales team at Bank Street Toyota has done a complete 180. I have since experienced extreme noise and problems with my brakes which lead me to bring my vehicle into Toyota to be serviced within 6 months of my purchase. I was told that there was nothing technically wrong with my brakes and that they were at 90% and good to go. Fast forward to April 2023(9 months later) and I am having the same issues with my brakes so I bring my vehicle back in for service. I am told that the vehicle I bought does not have Toyota brand brakes on it because when the brakes were replaced(directly before I purchased the vehicle) that the parts were not in stock so they used off brand parts in replacement. I was told that the only solution to my problem with the brakes is to have a complete brake replacement since they have now deteriorated to 30% and 40%. I have owned my vehicle for less that 2 years and have put in less than 10000kms.
I bought my vehicle being told that the brakes on it had been replaced by their Toyota service department directly before I purchased the vehicle. Part of the reason I felt secure in purchasing this vehicle was that I was making my purchase with a Toyota brand dealer that was selling me Toyota brand vehicle and serviced by Toyota brand service department. To say I feel like I was swindled is a bit of an understatement.
Not even two years after purchase I am being told that I need a complete brake replacement for my brakes to function properly. I have made attempts to contact the team at Toyota and the sales manager and general manager have not replied or responded to my requests for contact. The service manager has replied to my attempts at contact but because this is not an issue with the service department there is nothing that they can do except inform the general manager and sales manager. It’s has now been over a month and I still have not heard anything back from the sales team.
I would highly suggest that anyone making a vehicle purchase with Bank Street Toyota double check that if you are purchasing a Toyota vehicle from them to make sure they are actually using Toyota parts when servicing your vehicle. What I thought had been a positive vehicle purchase experience has now turned into a nightmare and I am very frustrated with the level of service from this Toyota dealership. If I wanted used carlot service I would have made my purchase not from what I thought was a reputable dealer and I would have bought from a private lot and saved some of my money.
Valet service: great came in a timely fashion and called b4 pick up but they did not call b4 drop off just knocked on door!
Technician: Johnathan is great and really explains everything honestly and properly. Hes a gem
Advisor: Ashwin is very honest and reliable my go to guy about parts and services. Explains things and offers good insight.
Luke was also quick and effective.
Admin: Amanda was friendly and efficient in resolving an issue.
Got an interior detailing: was overall pretty well done my only complaints was they didnt vacuum my glove box and there were a few swirl spots on windshield but was great for price and car felt a renewed sense of clean.
Would recommend for parts and services but I would confirm they have the parts before booking a service.
I really don't understand how there are so many 5 star reviews. Ordered a car in October, was told it would arrive by December. No follow-up from the sales team. You have to call 20 times and if you're lucky someone answers. Once they answer they give you the same sad story, "we are also waiting on shipments, but we expect your car in 2 months." 2 months pass and again, no follow-up. So we call again and again no one answers. It's ridiculous and unprofessional.
5 star service from Igor! Thanks for getting me behind the wheel of my new car! Went above and beyond. Best new car buying experience ! Definitely will be back for another family car
If you want to buy a car from this dealership, double-check their quote with other Toyota dealerships' quotes and also ask them to give you all detail before signing any contract!
I leased a car and after signing the contract and picking up the car I found that I paid more money with less coverage for the leased protection which they put in my contract, because I did trust their sales advisor who is Siavash. Unfortunately, he did not give me the detail of the contract before signing the contract! (that's my fault as I trust their sale advisor)
This is second car we get with the Bank street team. We currently had a change in the family dynamics and desperately needed a new car to accommodate. Rob worked with us for months non stop trying to get us what we needed. He was available all the time wether he was at work or not. He has been patient and truly truly looking for our best Interest as opposed to closing a sale. We will go back to him wherever he will be in a couple of years for more cars. Bank street Toyota hang on to him for the sake of your customers. Also to add on Rob don’t not stop once he sells the car, he continues to check in and help when needed. We couldn’t reach service for a long time for winter rims. Not only did he make it happen in a short time he also got us an appointment. Moe is also amazing on the financial side. Very knowledgeable and knows what is the best for you financially. Great team!!!! You can’t even get that service and treatment from any other dealer in town during these times.
Bought a brand new 2023 toyota Supra in December 31 2022 from them and had a fantastic experience. The staff was friendly and very knowledgeable specially Rob Bendelier. Answered all of my questions and gave me the confidence to move forward with my purchase. They were very patient with me, specially because I work 12 hours a day, and I almost never can be talking on the phone. Rob talked to me even after his working hours, late night and early morning. I Would highly recommend working with this dealership. Thank you Bank street Toyota, Thank you Rob, and also I would like to say thank you for Moe!
My husband and I had a great experience at Bank Street Toyota. We purchased a new car back in September, and although the expected wait was 6-8 months, we got our vehicle December 12th! We wanted to give a big shout out to Egor, he helped us out a lot over the past few months. He gave us exactly what we wanted! Egor was easy to talk too, was knowledgeable and very patient with us. He made sure we were happy every step of the way! Thank you Bank Street Toyota for the great customer service.
Just wanted to leave a quick review to thank Egor and Moe for helping me get into my new Rav4.
Egor was great to work with, was very knowledgeable, and answered all my questions. He was great at showing me the car as well and getting me set up on the Toyota App. I was at ease when making and taking delivery of such a big purchase. Super appreciate it.
Moe was also great to work with and made the financial aspect easy to work through. He was super responsive via email and we had no issues.
I know buying vehicles in 2022 is very difficult but Bank St Toyota made it worthwhile. Thanks!
Buying a brand new car can be both exciting and stressful but the friendly guys at bank St. Toyota were so welcoming from the moment I walked in to their dealership. They were so patient when answering all my questions and made it super comfortable and easy for me. They not only do they provide amazing customer service but they were so helpful with everything. From the sales customer service (Redwan) to finance (Moe) they really do treat you like one of their own. I had a wonderful experience! Definitely gained a life time customer! Special thanks to Brock!
I take my car to Bank Street Toyota only for all my car services/maintenance. I feel respected as a customer and the service is always top notch. When I took my car in last week to get my winter tires put on, I was served by Elias, a co-op student. He was professional, courteous, knowledgeable and seemed genuinely happy to be working behind the counter/serving me. (I was so impressed with this young man that I mentioned it to the services manager!) Another great experience at Bank Street Toyota.
I came to Bank street Toyota to order my 4Runner. From the time I walked near the door. James (the sales consultant) opened the door greet me with a smile. Walked me to his desk offered me a coffee or water. We chat for a while then he asked me about what I was really looking for in my new 4Runner. He took his time to ask proper questions, he was also nice cordial and sometimes firm. He made the transaction a whole lot easier than I expected. I had no plan to buy same day but because of his honesty patient and his willingness to find out things he didn’t know. I ordered my new 4Runner.
People not all sales representative are the same. I truly believe the culture at Bank street. It’s fun, honest, and great people.
I want to thank James Augustin. If you need a Toyota new or used GO SEE HIM!!!
You will not be disappointed.
I recently had the pleasure of meeting James when I was looking to purchase a newer vehicle. He was very personable and helpful in searching for our vehicle of choice, which as I had expected in such times.James thoroughly described the standard and additional features and identified optional items to consider. He also walked me through the process covering vehicle preparation, purchasing and after sales support. When it came time to put pen to paper, I felt that that I was well informed and confident about my decision. I was very appreciative of having James assist me in my major purchase.I will recommend to my friends and family to purchase their vehicle in this location. Ask for James!!
Bought a car earlier this year from them and had a fantastic experience. The staff was friendly and very knowledgeable. Answered all of my questions and gave me the confidence to move forward with my purchase. Specifically wanted to highlight Egor who was our sales rep. He knew his stuff. Also wanted to highlight Brock who was the sales manager and made the process straightforward and stress-free. Would highly recommend working with this dealership.
I recently had the pleasure of meeting James when I was looking to purchase a newer vehicle. He was very personable and helpful in searching for our vehicle of choice, which as I had expected in such times, was neither available nor affordable to us. But leave it up to James to go that extra mile and offer up another vehicle that met not only budget and availability but was surprisingly as well suited if not better than our original choice. James transformed a moment of disappointment into a state of elation! He thoroughly described the standard and additional features and identified optional items to consider. He also walked me through the process covering vehicle preparation, purchasing and after sales support. When it came time to put pen to paper, I felt that that I was well informed and confident about my decision. I was very appreciative of having James assist me in my major purchase.
Bravo !
To make a long story short, I am super happy with my purchase. Let me start off with I purchased a Camry Hybrid from Bank Street Toyota and couldn't be happier. Great customer service and such an easy purchasing process. I was first greeted by Egor, who was extremely knowledgeable and knew exactly what I needed. I originally came in to look at a solely gas only Camry to replace my old vehicle. After discussing my needs and my average commute. Egor made it apparent by showing me the math, that over time, with how gas prices are and my commute to work that a Hybrid model would actually save me money in the long run. Let's just say, that was the moment I knew we had a deal. Thank you Egor for your expertise and knowledge, I love my new car.
While purchasing a new car, I asked the service department to change my wiper blades on the car I purchased from them (new) a few years ago. They cracked my windshield while changing the blades and then told me they were not responsible because changing blades was a 'goodwill' gesture. I had what I think is a reasonable expectation that they could manage to change a set of wiper blades without damaging my car. I saw the person changing them had a large screwdriver in his hand while changing the blades. Now they don't return calls from me, and have refused to make this right. I am now left to address the issue myself, and am driving an unsafe car.
Update:
Had a lovely call from the service manager and general manager and they are going to simply replace my windshield which is all I asked for. Great solution, and good work Bank Street Toyota I really appreciate your service !
Let me start off by saying that I’ve never had a good experience at a car dealership. I’ve never had a good experience for many reasons. I’ve either had to deal with pushy salesman, a terrible financial manager, or another individual at the dealership who is trying to get me to sign for more options or more money than I wanted to spend. When I showed up to Bank Street Toyota, I was greeted by James. At first I was extremely nervous and weary, as all my experiences with car dealerships have been negative up to this point. He was welcoming, extremely professional, and was not pushy whatsoever. I told him exactly what I wanted, how much money I wanted to spend, and I would make the purchase if he could come to terms with me financially. He was straight to the point. He didn’t try to add any additions to the price or to upsell me in anyway. He told me a price, and he told me the best price right off the bat. I know this, because I shopped around at other Toyota dealerships in the area and none came close to his number. In regard to my trade-in, he was very upfront and honest and gave me a great number immediately. He explained the process of purchasing a vehicle through him in great detail. And when the vehicle arrived at the dealership, he showed me every single option, took an extreme amount of time to make sure I was comfortable with my purchase. I cannot say anything negative about my experience with James. He was fantastic! If you’re in the market for a new vehicle, specifically a Toyota, I would highly recommend going to see James. It was such a pleasant experience to deal with a salesman who didn’t take advantage, or try to make it feel like he was gaining something from the sale. A few weeks after I purchased a vehicle I got a phone call. To my surprise it was James. He was making sure that my two car seats fit in the vehicle and that my wife was happy with my purchase. I know Toyota’s last a very long time and they don’t break down easily. But when I do need another car or I would like an upgrade, I will be going back to see James.
We just bought a dodge grand caravan 2020 here and the customer service is great. James helped us with our purchase and he was great, professional, always smiling, and he was very patient. He fixed all the problems and even helped cleaning missed spots himself. Highly recommended!
Hassan was incredibly patient, communicative and kind throughout the whole process from choosing the car, discussing the financing plan and getting it ready for pick up. He answered all of my questions with full transparency and was super accommodating. You won’t be disappointed with his services! Highly recommend 😌
This was my first ever time buying a car, which is a huge milestone for me. Being a woman, I braced myself expecting pushy salesmen but instead, I was met with the nicest, most honest and respectful people. Igor helped me pick out an SUV that suited me perfectly and answered all questions that I had. He was extremely knowledgeable and patient and walked me through the entire process. He never acted like my questions were annoying and treated me like family.
I am so so happy with my purchase and I have referred all of my friends and family to this place! If you are looking to buy a car, do yourself a favour and ask for Igor at Bank St Toyota.
I just purchased a new vehicle from Bank Street Toyota. I had to wait a year before there was a vehicle available, but that was a production issue. I had a great experience dealing with Rick (Product Advisor) and Moe (Finance). They kept me up to date as well as inquired if I was interested in a vehicle that showed up on the lot. Thank you so much for taking care of us. We will definitely recommend Bank Street Toyota to family and friends who may be looking for a new (Toyota) vehicle.
We purchased a Vehicle from Bank Street Toyota, the service was immaculate to the say the least. From our sales rep to Moe Turkie the Finance Manager. It was such a smooth and pleasurable process. They definitely gained us as customers. Make sure to ask for Moe if you are looking for a new vehicle, he will take good care of you.
The staff at Bank Street Toyota were very kind and welcoming from our first visit. Rob and Hassan were extremely patient with me and helpful in choosing my first car by providing many options before coming to a final confident decision. I had an amazing experience with them from start to finish, and am glad I chose Toyota :)
I don’t normally care for dealerships whatsoever. However, Rob (sales) and Mo (finance) made my experience pretty awesome and I had an overall great time at this dealership. Happy to continue shopping here in the future. I will update if service dept. ends up being anything under five stars.
just want to share my excellent experience today at Toyota Bank Street employee Jacob at the service department. Although a bit confuse at the beginning but at the end he was able to figure out things out. It was excellent. Thank you Jacob. Also Dwayne and Adam are so funny as well. i enjoyed talking to these people.
We bought the used 2012 Mazda 3 here and the customer service is great. Redwan helped us with our purchase and he is great. He was professional, always smiling, and he was very patient. He fixed all the problems we were experiencing after our test drive. I highly recommend this Toyota car dealer!
My experience with Bank Street Toyota has been very disappointing. I brought my car in for servicing last Wednesday which was supposed to take 12–48 hours max. This ended up being delayed 3 times due to missing parts/error in installation. This, I was understanding of because I understand the delay in parts is out of their hands and mistakes happens and they were upfront about it. However the reason I am writing this review is the complete radio silence on communication. I have not heard anything from Toyota since Friday, the day before the storm. It is now Thursday, 6 days later and there has been 0 communication. I understand the shop lost power, as many did. However 6 DAYS with NO communication to say that my car has not been damaged or even ruined during the storm is completely unacceptable. To simply have a staff member send an email to everyone (you would think someone at this store has power at home…) who has their cars with Toyota to confirm that they’re car survived the storm would have been GREATLY appreciated. Again, had this been a few days I would have understand but 6 days is simply not okay. Please, keep your customers in the loop.
Edit: I emailed the email you provided 5 days ago (Thursday) and have not received any reply. The phone isn’t being answered at parts. Can I please have an email of someone who monitors their email? Thank you.
I bought a 21 highlander but turned to be the worst mistake ever. The sales person was not clear about the prices of other cars as the hybrid version or the 4Runner. If he was clear I’d have bought a hybrid or a 4Runner.
The finance guy tricked me big time with the warranty. He sold me the extended warranty and the rust proof claiming that the cover everything other than wear and tear and the rust proof covers any rust in the car and rusted panels will be replaced. This was a big lie. I realized after I read the warranty that it literally covers nothing. It just covers the factory defects and the recalls. For the rust proof, they just spray it as any other rust proof shop does and they grease the hinges and charges you 2k and once you have any rust the service department will come up with any excuse not to cover it. I felt that I wasted 5k plus tax plus finance on a scam. Also after the finance guy made you sign the papers he will not respond to your emails. I tried to contact him but he didn’t reply.
Great service at the reception desk. Very fair dealership. They didn't charge me the full price of the checkup, just the price of adjusting the alternating belt!
I've finally found my retirement car. It had been a good 6 years and had no idea my old car would be put on an online auction. How times have changed and I put poor Alex through the ringer.
He remained calm, explained the process and we then continued.
Looked at a classy 2020 Toyota Corolla and met Moe to start the paperwork and sealed the deal by the end of the week. Some confusion, with my credit card but Moe is a professional whom keeps his word and all was rectified.
Many thanks to Alex, Moe and all the other kind people. You are the best.
Serviced my car a couple weeks ago. Had an all around great experience. Even had a technician come out and chat with me. Mendes has a small town feel, always great service.
Edit-Wonderful staff, but price gauging very noticeable under new company.
I purchased a car 4days ago , I was told by the salesperson that is fuel economy car .car was 725 km .car has reached 1025now and he told me that oil change is every 3months ..I did my inf late unfortunately and oil change is once a month !!! This a fortune car way expensive !! ... I picked it up Wednesday afternoon and it also was full tanked.but .gas has been consumed more than the half reaching the empty today. Also, salesperson lied about the panel features of the car .he said is very similar of Toyota Corolla. In my conclusion this dealer is a fraud and sales people lies and fooled people with false information as much they can to get rid cars .I DO NOT recommend this dealer at all..!!
HUNGRY Money are ALL the sales representatives there ... ONLY care to make fat profit and commission and ZERO care for the client's needs and satisfaction.!!! Worst experience ever!!
Horrible Horrible experience with customer service lying for a promise and confusion. When I bought a car, sale person told me when I will get an oil change for free and customer service told me next time i come back I will get service maintenance #2 for free as it comes with the oil change as they do not oil change on its own for a new car. Customer Service told me not to worry with this. When I called to book the appointment for maintenance service #2 and tell the person to verify with Customer Service so that I don't waste time coming for nothing. When I showed up for the appointment, they simply not honored it and that customer service rep is off. Service Manager is unable to do anything about it.
Extremely poor customer service overall, lead to customer confusion and lies about a promise. I will never buy a car from this dealership again. For a simple car wash, they asked you leave your car for the whole day. Total poor customer services.
Sucks and stupid. last week they called me and asked me to bring the car to do oil change. Today morning, I drove to toyota and let them do the service. an hour later, one customer service girl told me that the kilo-meters of my car was not high enough to do the service but still charged me of 84 dollars...... f it
A very negative experience so far and it's only been 3 weeks:
1 - We were looking for a blue Prius V but they only had silver and white vehicles on the lot. Our dealer told us they could call other Toyota dealers in the area for a blue one. After telling us they called everyone, we were informed that no blue Prius V's were available in the area. I decided to call around myself and found 2 dealers within Ottawa who said "Sure, we have some on the lot right now." When I pointed this out, they feigned disbelief and went ahead and had the car picked up from the dealer I pointed them to.
2 - We picked our car up on a Wednesday and told them we were headed to Florida on Friday. Our salesman, Duleep, essentially handed the keys to us without any instructions whatsoever. True, it was very close to closing time but I was surprised at how little he knew of the car and not even able to explain anything.
3 - As we reached the 401 on our way to Florida, the GPS functionality disappeared. Not a big problem normally but it is a big problem an hour into a trip to Florida. I phoned Mendes service and was told it must be faulty and I would need to find a Toyota dealer somewhere in the States to fix it. Spending a day at a Toyota dealership with my whole family and our friends on our way to Florida was not an option. As a result, we picked up a GPS unit at Costco in Syracuse. Btw, a Garmin unit which worked beautifully!
4 - Driving in heavy traffic in South Carolina, the Toyota hood ornament simply detached, banked of the hood and windshield and caused the poor guy behind us to swerve out of the way of the flying ornament. They are kindly replacing the ornament at no charge.
5 - Upon our return, the service person informed us that the "broken" GPS is actually a safety feature whereby all functions that would set a destination in the GPS are turned off unless you pull off the highway, stop the car completely and THEN you can press the buttons. The fact that this was NOT mentioned or explained to us either when we picked the car up OR when we called from the road to explain the problem was unfortunate. I explained to Ray, the service manager that we now had a separate GPS unit that we had to buy because nobody either bothered to mention the "safety feature" or even know about it when we called the service department and he just stared at me and said "What do you want me to do about it? I'm certainly not going to compensate you for your GPS!"
When #1 above happened, I should have immediately gone to any other Toyota dealership but given the short time frame before leaving for our trip and the fact I had already signed the papers, I decided to brush off the dishonesty of saying they called around when they, in fact, did not. Lesson learned and I suppose my follow up problems are justified payback.
Update: They said the hood ornament would take 1 - 2 days to come in and they would call me when it comes in. After 3 weeks, I got fed up and phoned myself. Yep, it had been waiting for me but nobody bothered to call. Let's just say I was not in the least bit surprised.
We bought a pre-own Matrix in 2014. Service was pretty good. Salesman never put pressure on us, he was very professional and made sure he followed Toyota's customer service manual.
I still go there to get my car serviced. So far, so good. They really take care of you.
We bought a 2014 Toyota Sienna with the help of Chris Hesson at Mendes. I was very impressed with the pre-sale experience and how Chris was up front, honest and patient with us. We never felt pressured once and Chris has been very helpful with us even after we took the van home....I would recommend Chris and Mendes any day.
Thank you Mendes for making the purchase of my first car an awesome one! After dealing with a bunch of bull**** at Tony Graham Toyota on Hunt Club, I went to see Frank at Mendes and he was amazing. He was honest, insightful and laid the facts out for me. I never felt pressured or cheated, and he always knew when it was time to give us a second to talk and discuss the numbers, etc. Frank was on the ball, felt my sense of urgency and was more than helpful and communicative in the whole process. When I went to see him to finalize everything the other staff even remembered I was there to see him and greeted me. I will tell every single person who I know that is purchasing a new Toyota to go to Mendes in Ottawa. This has been an easy and efficient process with a staff that knows what they're doing and appreciates your business. Thank you Mendes, I couldn't be happier!