Not very impressed. I recommend ordering from the Orangeville Toyota dealership instead! Orangeville had less pressure, more knowledge, and was willing to give me final numbers.
We purchased our 2012 Sienna limited from here just in march this year. I noticed the delay sensor for wipers wasn't working. Called got appointment same day , I went in saw Kareem sales car manager and he said not to worry sir this is a safety issue and he doesn't want to endanger me and my family. Within minutes mechanics had water spraying on my van and diagnosed lose sensor connection and bam fixed. Great service afterwards means a lot to me I Already bought two cars this past month and I'll be buying another car for my youngest daughter. Definitely recommend these guys. Keep up good work guys. Thanks.
Burt Townsend at Oakville Toyota was very good and I got my Tacoma at 4 % above Mrsp with Unhaggle we cut to the chase, no wasted time or games just straight to the point and we struck a deal within a half our including my trade-in. Great experience and have told many friends about the Unhaggle.com way of buying a vehicle, I reccomed this way of buying a vehicle to anyone, do yourself a favour and check it out.
I had a very enjoyable experience with Oakville Toyota. My sales person, Ed Michael, was attentive and explained my new car details thoroughly. My buying experience was exceptional. I had a price in mind when I went in (Thanks to unhaggle) and had no trouble attaining it. Very stress free. Car was delivered on time and without any undo pressure to buy more.
Easy, straight forward assistance, to extra sells great experience
My wife and I are very happy and very satisfied with the services at Oakville Toyota, Oakville , Ontario. All the staff are very helpful, especially Roger Peralta, the Service Advisor. Roger treats us with respect and honesty. He makes the appointment promptly and always fits into our busy schedules. He takes lots of time to explain fully what our car needs, how much it costs and how long we have to wait. He always delivers as he says and promised. All the work are done right and correctly. We bought our new RAV4 here in 2011 and are back here for the service s for four and half years now and we are living 35 Km from this dealership. This should tell you how much we love and trust this dealership, its staff and Mr. Roger Peralta. Keep up with the good work! David T
another good experience with sales and service before
the best dealer ever with good quality good price
Ramesh the manager was rude and arrogant. He said we don't need anyone's business who wants to come in here and try to negotiate. Pay full price or get out. I will be filing a complaint to Toyota Canada. You just lost a customer. I will share this horrible experience with all my friends, family and co-workers.
I was disappointed with sales personnel. The sale person name was Jaqqui Potter. She gave me an appointment at 1.00 PM today. She was on the phone and I have to wait for more than 30 mins. She was using typical sales personnel tactics on me. I was looking for 2014 used car and she showed me 2013 used car. She also refused to give print out of the quote. I complained to General Manager Shah Khan. His response was indifferent. I wasted my time and time with these guys. Please avoid this dealership.
We have been shopping around in GTA Toyota dealers for a while and Oakville Toyota was our last stop. We met Kings Wong on a Friday evening. She helped us with the purchase, safety certification and the service on our other car. She was very patient, helpful and not pushy at all during the whole process. And she constantly kept me updated on the progress on license and service . It was a much better experience compares to some of the ones we had in other dealerships. I would highly recommend Kings to anyone who wants a hassle-free car shopping experience. Thank you Kings and Happy New Year!
It has been an absolute pleasure working with Kings. She has helped me in making the right choice for my first car in Canada. Kings is very professional, knowledgable and patient. She explained every features of the car, from top to bottom. She also has super fast response to all the inquiries that i have for the car. After i picked up my car, she followed up with me again which i think it was very nice. I expect Oakville Toyota will continue provide quality customer experience. 100% recommend!
I’m very satisfied with the sale experience that I had from this dealership. I have purchased a corolla from Kings. She is very professional, explained all terms and prices between the new and used. She also mentioned warranty that I might need for my car to save on maintenance. The whole process was very smooth. I delayed the pick up time of the car and she still managed to help me in the next morning. Thank you Kings!
We purchased a C-HR from Kings Wong. Thank you for offering a good deal to us and thank you for helping us to set up the warranty. The tire was nailed on the first day when we picked up the car, thank you Kings for including warranty so we don’t need to pay anything for the tire and inspection. We recommend Kings if you want to buy a car.
We got our first Toyota through John Koo here and our experience was exceptional. John took his time to carefully explain all the options and it did not feel rushed or forceful.
Most importantly, John and his team were able to offer us a deal that other dealerships could not match.
Highly recommended!
John Koo is a very kind and patient rep who made my first leasing experience very easy. He listened attentively and came up with the best deal that well suited my specific needs. He explained very much in detail about the vehicle itself and the leasing contract. I'm in love with my new Toyota SUV thanks to John.
Just purchase a new car.
John koo is the best in customer service. Very helpful, patient and understanding.
He display excellence on focusing customer need and following up with firsthand customer.
Very good experience.
Keep up the good work.
Thank you so much
Lilly
Kings was amazing! She addressed all of our questions and concerns promptly, her patience and knowledge allowed for a smooth, seamless experience. Even after purchase, I emailed her regarding an issue and she was able to get me into a service appointment right away. I highly recommend Kings if you're looking to purchase a new vehicle!
John Koo is the best rep that I've ever met. He is super super helpful and professional. As a first buyer and foreigner, John is extremely patient and explains everything carefully. He never pushes me, and tries his best to make everything easy for me and stands in my shoes. I am glad that I've met him.
I also want to thank Jay for explaining everything on the paperwork and giving me recommendations on insurance.
Will definitely come back again and recommend to all my friends.
Oakville Toyota is the best dealership for Toyota fans. Sales agent John Too is a great professional who helped me select the car of my choice. He made me promise of delivery the next day by 2 PM. Though I had some delays to arrange my insurance but still he managed to fulfill his promise. He is a cool person who may be running around to settle things with his admin but was pleasant all around. I am sure I will continue to have good experiences dealing with Oakville Toyota to maintain my Toyota Corolla 2020.
I just purchased a new car. John K was very helpful, understanding and not pushy. We test drive different models and he really tried to be in our shoes. So we can decide the best model, trim and best deal available to us.
Keep going like this, John. You will definitely be our first go to market in our next car purchase. Thanks to everyone at Oakville Toyota.
Just bought my third vehicle from the dealership! Have had an amazing experience. One of the best sales experience. Ozair was very helpful, patient and advised us on the right vehicle. Throughout the process your gentle, caring and friendly manner which was most appreciated. Keep on do what you do. You do a such a great job! Very happy overall with our experience at Oakville Toyota! We will continue to recommend your services to others.
Hussein was the one who helped me buy my car. I had an excellent experience buying a vehicle from him. He is very friendly and easy going,
I would recommend anybody to speak to him when buying a vehicle from Oakville toyota. I rate my experience as 5 stars out of 5. Hussein is a great person who is honest, straight forward and professional. Thank you, very much Hussein.
Nice dealer, nice person.
I just purchased a Corolla as the second car for my family from Kings Wong. She is so nice, elegant and patient. She will always be in your shoes, trying to make things alright. Thanks again!
I recently purchased a Corolla from this dealership. Service from sale rep Kings was awesome. As a student, I understand the credit application is complicated. But Kings works beyond miles to make the whole process fairly smoother. She provided a clear list of documents that I need and she has super fast response to answer all my inquiries and concerns. I’m very satisfied with the car, the great deal that she worked out for me and all of her hard work. Special shoutout to Kings! 100% recommendation!
Very nice dealer. Very helpful. Bought a 4runner and whole process went very smooth. Got my car the second day. Pretty nice deal. Special thanks to lakshy. He has been very helpful to get all things done.
This was hands down the best car buying experience I've had. The salesman I dealt with, John Koo, fought hard and got me the best trade in price for my old car and bought my new used car last week. He was very friendly and helpful. Made the whole experience easy and stress-free!
I recently bought a RAV 4 and was very happy. John helped us and not only was he a salesman but more of a friend who understood our situation, always advising us and trying to secure the best deals for us and what car we should get. I would really recommend John as he was a key part of helping us purchase our first car and would definitely recommend Toyota Oakville as a dealership as all the people there are willing to help you out in purchasing a car.
What a great experience! Went in to test drive a Toyota Sienna, found the perfect one on the floor and it was sold right there! Want to thank my sales rep, John Koo, for making everything run smooth! Great service!
I recently purchased a 4Runner from this dealership. Service from sale rep Kings was awesome. As an international student, I understand the credit application is complicated. But Kings works beyond miles to make the whole process fairly smoother. She provided a clear list of documents that I need and she has super fast response to answer all my inquiries and concerns. I’m very satisfied with the car, the great deal that she worked out for me and all of her hard work. Special shoutout to Kings! 100% recommendation!
I recently bought a new Corolla from this dealership. Kings and Jay helped us and we had a great experience there. We are very happy with our purchase. Kings understood our needs and recommended the vehicle that best suits our family. When it comes to car features, she was able to provide detailed comparisons among different models and highlighted the features important to our family. During the test drive, she explained and demonstrated all the car features in great details. The price negotiation process was fairly smooth. We feel that we are dealing with trustworthy professionals and they have costumers’ best interest in mind. We highly recommend Kings as a sales rep and this dealership.
I had a wonderful experience working with Kings. She works beyond miles with our second car purchase. She was really patient with us, went through all the details and specs for the car. I’m glad that this vehicle has been Toyota certified, which gave me extra confidence to use this car. Although the price of the car was a bit over our budget, she did help us to get the best discount. I will definitely recommend Kings to my friends and family. Thank you Kings!
When I purchased my car, there was a $500 rebate from Toyota. I thought that made it to the bill. When I went home I realized that instead there was a $599 charge that was never discussed with me and inserted into the bill. When I returned they said it was income loss protection, nitrogen in the tires, etc. They offered me rust protection instead for $599. My previous experience with an older car was positive and the rust protection provided by the dealer worked well, so I agreed to get that instead. However, turned out that it was not protection at all. It's rust insurance. They don't spray your car; they just fix it when it rusts. I said this is misleading. They said we have an electric rust inhibitor. It also costs $599. It was actually sold for $299 at Canadian Tire at the time. And although originally I had said I would not be interested in rust protection which requires rust through, that is what the electric rust inhibitor protection offers. But of course I didn't realize that until I read the fine print later
I asked if I could get another accessory such as heated seats instead. They retailed for $599. The salesperson said "every car sold out of this dealership must have either income protection or rust protection". And for the record we were originally offered heated seats for $450 but were later told $599. When I reminded the salesperson of the $450 the response was "I think it is $599 installed".
I assume for $450 they were just going to give me the parts so I would install them myself!
I think the worst part is when the salesperson came barking at us for wanting the $599 that she dishonesty snuck into the bill of sale removed saying that her manager is very unhappy because we had already signed.
I know that ownership of the dealership changed after I bought my car. I don't know if they have kept the same sales and finance staff.
I am writing about the terrific experience I have had on two or more occasions at Oakville Toyota.
It is my opinion that the Service Manager Sham, along with his Staff, especially Michael have been first of all, professional, and very helpful when I have had my Toyota vehicle serviced there.
I absolutely would recommend this dealership to all my family and friends...
Not to mention,, that Inga the Massage Therapist was available at the time of service, so I was able to receive a complimentary Massage while my car was being worked on, which was great...
Thank you Oakville Toyota for giving me such excellent customer service!
KEEP UP THE GOOD WORK!
Sincerely,
Carmela Howcroft
My wife and I were looking for a new car and stopped by this dealership to check out the models and were not greeted or acknowledged at all. However, we really wanted the new Corolla Hatchback so we went back and gave the dealer a second chance because it is five minutes from our house. We asked for assistance with a Corolla hatchback and were not treated respectfully. We were basically given a hard time for having seen the car at another dealer, and were told that we couldn't get the car that we wanted. We settled for test driving the sedan and when we wanted to get pricing on that as an option we were not taken seriously and not given a straight answer. The rep was petty, unprofessional, talked down to us (especially her), and never gave us a straight answer. We came in as educated buyers ready to spend money knowing what we wanted and were treated poorly. When we asked what the current stock of the hatchback was we were told that the he had to check with his manager (the new vehicle inventory is visible to everyone on the website), but didn't give us any answer after that. Clearly Mitch just couldn't be bothered to help us. We left the dealership with enough time to head 10 minutes up the road to another Toyota dealership where we were greeted warmly. They offered to get the car that we wanted quickly even if they didn't have it in stock. We bought a car that evening. The terrible service at this dealership cost them a sale and all of our service work going forward. It is worth the short drive to the next closest dealer. Very disappointed.
I have recently purchased a corolla hatchback from Oakville Toyota. It was my great pleasure dealing with Cornelia and Kings.
They both work beyond miles to help us settle both the deal and the vehicle that we were not going to trade in. Both ladies were very patience and professional, provided advise from our perspective as a customer.
On the day of delivery, Kings explained every features that come with the car, offered second visit whenever we need to. She was very organized and patience for all the questions we asked. She also help me find my garage door remote control early in the morning that I left in my previous car the day after I got the new car, which touched me a lot.
Overall, we had an EXCELLENT experience with both ladies. Thank you!
Recently purchased a 2019 Corolla from this dealership and had a wonderful experience. I dealt primarily with John Koo who made the buying process easy and answered all my questions.
I wanted a remote starter installed on my car, and because they didn't have one in stock, John was very attentive in making sure it was ordered in and I wasn't inconvenienced when I brought it to be installed. I got a loaner car while they completed the work and didn't have to take time off work to get it done.
Wanted to extend an additional shout out to Walter Molina (I believe his name was) who was working at the service desk and took time to show me how the remote starter works.
All in all it was a great experience and I can't recommend the dealership or its sales people enough.
This was my second purchase at the Oakville Toyota location. I was so impressed with sales rep Kings knowledge and all of her efforts with assisting me in the purchase of my new Highlander. She answered all of my questions and met all of my needs throughout the sales transaction. Highly recommend this dealership and sales representative. Many Thanks! Cathy
Kings and Abdullah were very helpful in my first car purchase, a Toyota Highlander. Importantly both understood our needs and constraints and went extra mile in helping us get the right car. We are looking forward to similar experience with the service area in the future
This was the first time I had been to Oakville Toyota. I had the pleasure of meeting and dealing with Saman (Sam) Ahmed! What a good guy... I had an EXCELLENT experience from top to bottom from all my questions, inquires, communication etc! Sam was always polite, knowledgeable and respectful to myself, my family and our budget while shopping for our new Van!!!
If its your first time in Oakville Toyota and not sure where to start? Sam's your guy! Thanks again... 5 stars!!!
My experience at Oakville Toyota was great. I was looking to put a down payment on a car with finance with my family. The salesman, Sam, was very friendly and professional in his delivery and provided us with multiple options to choose from to make sure we got a great deal. There were some errors with our personal information on the finalised paperwork but that wasn't Sam's fault.
I met with Sam when I visited Oakville Toyota, and he was very thorough at showing the the CHR and Corolla Hatchback. After talking over everything in great detail, Sam made me feel comfortable in my decision with the Corolla hatchback. I signed my paperwork for the galactic aqua mica hatch, and Sam has been very nice to give me updates as it makes its way to the dealership. I can’t wait for my new ride.
I recently purchased a RAV4 from Sam. He made me feel at ease with my first vehicle purchase decision and helped me secure the vehicle at a price point I was comfortable with! Thanks Sam! On the other hand I felt Chris in financing was condescending and aimed to make me feel bad about my purchase decision, financing option, and the reliability of the Toyota brand. Something the dealership should balance out if you have great sales men like Sam.
I had the pleasure of dealing with Burt Townsend on a new leased vehicle. Without a doubt he went above and beyond. He is an absolute professional period. In a business that has its share of "characters", its refreshing to be able to deal with a genuine trustworthy person who helps streamline the process, and alleviate the worry associated with buying a new car.
Thank you Burt, best regards. Mike A.
I can’t believe the dealership rejected to work out a deal for me. “There is no discount and you have to wait for 2-3 months to get your vehicle even if you’re buying top level car with all packages in” I was being told. A gigantic difference with one of US Toyota dealership I visited - 20 emails for 3 days trying to negotiate the deal. Not some statements “If we match Mazda incentives it will impact your position in queue to get a new car in a negative way” but “call us, we care and we will match your expectations on our premium service” instead. Unfortunately, I could not have bought a car in US. However, I am going to check other Toyota dealerships and see if it is only one so special or it is official Toyota Canada position. If it is latter I am ok to buy my second choice.
Hello Linda,
Thank you for the 5 STAR treatment from start to finish. My wife and I could not be more satisfied with the service we received. Thank you to the Oakville Toyota team for the excellent customer service.😀
The representatives at Toyota were friendly and accommodating! This is my first time purchasing from Toyota and they made the process really easy. Manny and Ozair went the extra mile to understand my requirement and gave me the specific details and the best deals. It was a great experience!
Had great experience with this dealership. Ozair was very welcoming and helpful with purchasing my vehicle. Whole process was smooth and fast.
5/5 Would recommend:)
Very friendly staff and always willing to go that extra mile to meet your needs. The facility is well managed and maintained. Mitch (Sales) & Sham (Service) are friendly and helpful. Thanks folks. Keep up the good work!
Great experience ! Very friendly staff. Sam helped me purchase my first car. He was very personable, caring and has the customer's best interest at heart.
Great service, friendly and excellent experience with the process from start to end. It’s been very good to test drive the car before making a decision. Lakshy was very patient and Cornelia explained everything thoroughly.
Consistently terrible experience dealing with this dealership.
If you value your time and appreciate a fair and positive exchange, then avoid this dealer.
If you’re looking to waste your time, then this is your place. They insist on taking you on long test drives after luring you in with “special” customer retention pricing, but really just suck away your time.
The most recent experience, Saturday, April 13, mid afternoon, was to meet with finance manager, arranged the previous day by customer care coordinator, to discuss end of lease options (this could have been discussed over the phone but they insisted that I come in face-to-face). After luring me in, I arrived and finance manager had no clue what I was in for (they checked on their system and appointment was scheduled) and then bounced me to another guy who seemed annoyed to deal with me and was a bit gruff. The experience was a waste of time, lead to no constructive solution and I was lead to feel like a nuisance. Bad energy. The rep seemed gleeful in listing off a bunch of expenses they would throw at me but offered no solution. One of many experiences dealing with this dealership. While close to home I will go out of my way to avoid.
I've been a Oakville Toyota customer on and off since 1991, with my 1989 Toyota Supra and 1991 Toyota SR5 pick up and have always received great service during this time. Now I'm back with my 2017 Toyota Highlander Limited. I had some minor paint issues with my Highlander and the service manager (Hugh) did a great job in resolving the issue under warranty...................Thanks Hugh!!
See you guys soon for my next oil change!
Thanks Oakville Toyota!!
Licinio
Very satisfactory customer service. I would say that this place is really commendable. You can still get in touch with the staff even after the deal has done. Their salesperson, Sam, that was so helpful all the way from inquiring up to other requests that we made. As well as their customer waiting area is outstanding. Oakville Toyota is highly recommended.
Excellent service! Staff is very friendly and knowledgeable.
Service was quick and repairs were done with little stress.
I have nothing but positives to say about everyone at Oakville Toyota.
Would recommend to all my friends and family!
Where do I even start.
Bought a new 2015 Scion FR-S from them in full.
The first issue I had I took the car in for an oil change, they gave me a "complementary car wash" which tore of my license plate. They hid this from me and did not admit to it until I asked at the next service appointment. I had to cover the cost of repair myself.
DO NOT ACCEPT A CAR WASH IT IS NOT TOUCHLESS
Secondly the car I bought from them has had a major CEL issue 5 times within one year, I would not trust a car from them to last past the warranty period.
Thirdly, after taking my car in for a one hour fix, I ended up spending 4+ hours to get my vehicle back unfixed, and SCRATCHED because they decided to drive it around twice to see if it would work properly.
I have had poor experiences across all departments and would warn any potential customer to buy or service their car here at their own risk.
Be especially wary of Ingrid in the financial department. Very unhelpful and poor customer attitude. I would recommend speaking to Maxine if you have business there.
P.S. They will tell you your cabin and intake filter need to be changed when the life is still good, I have seen countless customers fall for this trick at Oakville Toyota.
Was passing by and came in for oil change. Great service. They kept me informed of what's going on and what I should get changed right away and if there were things that could go on for some more time. Service advisor took his time to explain things that were delayed and answered all questions. Definitely way better service than Scarborough Toyota and Dixie Toyota. The waiting area is also very comfy and does not look like a run down place at all. Would definitely return for all my service needs and recommend to others as well.
Great experience buying a new 2014 scion tc. explained everything clearly and gave me a good deal. Service was spectacular and trade in for my used car was good .
WOW what a great experience!! It was wonderful from the start of my car shopping all the way to when I picked up my new Camry. Frank Apa, (the owner) came to the office and actually thanked me for my business. The sales manager, Adrian was a peach.. funny but good at getting me the deal that was tailored for me. My Product Advisor had all the information, and was very helpful especially pairing my phone to my car. All in all, a Fantastic feeling as I felt like a member of a great Toyota Family.
I highly recommend Oakville Toyota to everyone!
Exceptional service and very friendly and knowledgeable staff! I came to purchase a used vehicle and everything from the beginning to the very end was only a pleasant experience. Many thanks to Burt for all his help!
And the prices are very competitive as well. So, very happy with my purchase and all the best to Oakville Toyota!