The service was excellent! Thomas Chan was available to listen to all our desires and concerns for a new mini van without pressuring us or limiting our time with him. We felt confident that he understood what we wanted and that he truly would do all he could to make our "dream van" possible. In fact, he did just that! We highly recommend Don Valley North Toyota and Thomas Chan to help anyone find the Toyota car/van that best suits their needs.
I had the wonderful pleasure in dealing with Shayne Persaud on Saturday. He is very helpful, knowledgeable and patient. Throughout this entire process, he made me feel confident in my purchase. Thank you Shayne for an incredible experience. Highly recommended.
Contacted sales department four days ago. I asked sales person to provide me with an additional pictures of the van I was interested in. On the next day, there is no reply. I called to remind. On the following day, there is again, no reply and sales' person cell number does not answer. Four days after, sales person finally calls me back and tells me that someone else is coming to see this van right away and I have to rush to the dealership to be there first.... and of course there is no additional pictures were provided as was originally requested. What a SCAM trying to get customer rushed. I never had such a negative experience dealing with a dealership sales department before. I have seen greasy sales people but not to that extent. My advise for potential customers would be to avoid this place at all costs. They do not do good business.
I went to do a lease transfer without a prior appointment and was promptly shown to an advisor who was very pleasant to work with. She got the paperwork done very efficiently and got the approval within the hour.
I am extremely happy with my experience and would definitely continue being a customer with them.
Awesome dealership! An absolute pleasure to purchase a car from. Hats off to Logan for being straight forward and easy to purchase from. Have been to other Mercedes, GM dealerships but I definitely recommend here over any other car dealership!
I bought my first used car (Toyota Corolla S 2016) here. And I liked the experience very much. Sales person (Jalal) is very friendly, has excellent information and asked what my priorities are and advised me the car which I bought. He even asked me if everything is okay with the car or not, after I got the car home. It has been 10 days with my new car so far and I like my car a lot and I definitely suggest Don Valley North Toyota to everybody.
I had the best experience ever today! I had an engine light on, Sergio (Advisor) and Craig (tech) replace the parts for me so quickly and professional! The service I received was beyond amazing! We need more staff like Sergio and Craig. Thank you very much for the incredible experience I received today! Highly recommended to friends and family!
Great service. With the help from the friendly staff Frank Fang, we found the car we wanted easily. The whole purchase experience was great. I'll recommend anyone to look for Frank if you need someone knowledgeable with great service.
I came in with my old car to trade in and behzad gave me a great deal with a new 2019. Very helpful and very professional. He did everything I asked and more. Couldn't ask for a better salesman!
You got to be careful if you walk into the Used car centre. Being a new immigrant to Canada, I had picked this place due to their huge presence.
However realised that the presence was built on exploiting the new immigrants who doesn't know much about the market.
I have to admit that it was majorly my 'not so great' research which ended up buying a much older car for a very high price.
I have no intention to put in the entire story here, however all I would say is, just "be careful" when you deal with them...
Good Luck👍
Had a great experience with Dan (Dankha) when searching for a new car recently. Did not feel pressured and he took his time with us to answer all of our questions, as well as providing recommendations that would helps us extract the most value for our dollar. He continued to service me in the following days via email in thorough detail when I had additional questions, even on his day off. Would highly recommend asking for Dan when looking for a new car - very knowledgeable and top notch service.
Just got a new car from DVN Toyota last week. Sales Tony was really helpful. I asked him a lot of questions and he was always patient and professional. So far I like the new car and I think we made good decision that we bought it from Down Vally North.
Came in today for a quick appointment to change a tire. Service advisor Jason informed me that it might take longer than usual due to the workload. Happy to know this. Updates are very important and helpful. Nevertheless my car was done in less than 1 hour. I was back on the road in no time. Excellent service in Don Valley North Toyota as usual !
Arman Mazaheri-Tehrani, Sales and Lease Advisor provided excellent customer service! Promptly return calls, answered all my inquiries and explained clearly details I need to understand. He greatly assisted me in making a sound decision in getting my new car. He is straightforward, listened attentively and recommended solutions to my concerns.
Behzad
I was very impressed by this young man. When we came to Toyota we had already made up our minds to get Lexus this time. He changed our minds so well, we ended up getting 2 Rav4s.
Don valley should be proud of him.
It's a large dealership. It's clean. There is free coffee, you can purchase meals in their cafeteria. Staff is friendly. Work performed over last 5 years has been good. They offer a shuttle service. Service usually includes a car wash. It has been an excellent experience.
My daughter and I brought my 2017 Toyota Sienna today to check my engine light on. The service advisor Sergio and Guest Service Manager Billy Tse was very efficient and helpful. They checked my car right away and it literally took them 5 mins to figure out what was wrong. Thank you Don Valley North for such a great experience.
The customer service was bad. Knowledge of the staff was bad. They didn't know the difference in features between the 2019 and 2020 models (everyone in the dealership might not be the same, but the rep that spoke to me was like that) .I guess they have good business so they don't care about customer service.
i had a very bad experience here as sales staff and Manager are incompetent as they do not know the actual sale price of a vehicle, i locked a price after negotiation for lease and everything is finalized with sales man and when it comes to finance , finance manager told me there is a mistake in the calculation.
they wasted my time more than two hours
My husband and I bought a brand new 2019 4runner last Friday . Love our new truck but most of all I want to thank our salesman Mr. Hammad he went over and above in helping us getting the vehicle we love , he was prompt on calling back on time , he would listening to what we wanted not looking for just another sale. If you looking for a good salesman ask for Mr. Hammad very nice and polite young man he is all ears meaning he listen to what you want and get you in the car you love.
Thanks again
Mr. Hammad Irshad
We purchased a new 2019 RAV4 last week. The service we received from the dealership was impeccable and professional. They patiently helped us find the right car for us, and called us several times after we took home the car to ensure we were satisfied with it. Cannot say enough great things about our salesperson Shirley Zhu, who genuinely cared about our needs as customers and provided top-notch service. Thank you to her manager as well, who was very accommodating and helpful.
I bought new 2019 Highlander through Mr. Hameed. He is kind of very cool guy and easy to deal with. Provided me all info and at the end made my purchase easy( good deal). I am very happy , if any one wants to have good deal then sit down with Mr. Hameed.
I bought a 2018 Toyota Camry last year, in 2018. I worked with Steven Farra Asst manager of sales, and he actually took the time to listen to me & tried to help me. It’s now an year later, & I can actually say that Steven cares about his customers both before & after the sale. I switched from being a Honda owner for years, because I wanted the safety features the new Toyota had, & I am happy with Don Valley North Toyota!
I purchased and picked up a brand new 2019 Rav4 from Don Valley North Toyota earlier this week. I got everything I wanted and I love my new SUV! I had visited a few different dealerships prior, including other Toyota dealerships and this was by far the best experience! Would like to specifically commend Behzad S. who did a phenomenal job explaining the vehicle, it's features, and even the whole Toyota facility, including the service area. He is an expert, honest and so easy to work with. And that's why I purchased the vehicle from him.
Great service! First time buyer, and my sales guy Bowen Tong made everything easy, and above all, made me feel comfortable. This experience exceeded my every expectation.
Met with Hameed in the used car sales department. Amazing service. Provided all the info we needed to make a smooth purchase. If you are looking to buy definitely sit down with him.
We do recommend James Zhan who can speak English And Mandarin. He is very helpful to answer any questions of ours and when we picked up the car he spent much time introducing lots of new functions patiently. We sincerely appreciate!
Terrible sales and services! I'll never buy a car from this dealer again. Bought a new Sienna with rust protection in 2015. They voided my lifetime rust protection service without telling me. Don't get scammed into buying anything extra with this dealer. I bought 2 new Camry, Rav4 and the 1st Sienna in 1998 from other dealers. Overall, this dealer is the worst experience! The rating should be zero star.
"I purchased a vehicle here recently and I am so happy I did. The Sales consultant Hameed Chennan, is great to deal with - very honest and helpful and he stands behind his products. He hand picks the vehicles he sells and you can be assured that they aren't prior accident repairs or daily rentals but one owner vehicles. The Toyota Camry I purchased is in mint condition and the price was very good for the quality. The customer service is A1. I will recommend this place to any family or friend who is looking for a vehicle. This business has a great reputation for a reason - check it out!"
Bought a 2020 Toyota Sienna XLE Limited through Ada Wong. There's a reason why she has won so many awards for top salesperson year after year. She takes care of her clients and is very attentive to their needs. If you are looking for an honest, reliable and knowledgeable salesperson, ask for Ada Wong.
I bought 2015 Highlander a month ago.
Hope the SUV is trouble free.
I am giving 5 star rating to Sales Team.. Mr Pejman. He is very nice person and easy to deal. His manager was also supportive and got me a good deal.
I would come back to buy another vehicle if I decide.
Got a 2016 Tacoma about a week and 1/2 ago and couldn't have made a better destination. STEVE COOK set me up with best deal ,price and buy experience that was very comfortable. I would recommend DVN Toyota and STEVE to anyone.
Thanks again George
A huge thanks to Peter Ng for all of your hard work and understanding when I purchased my used 2019 Toyota Camry hybrid. We love the car and would definitely recommend all of our friends and family to see you when they want to purchase their next vehicle. Well done and keep up the great work.
See you soon, Kory & Peter
I recently bought a used car at this dealership and had a great experience! It was our first experience buying a car and Tony Cao was a perfect match for us! He was extremely knowledgeable and friendly. I couldn’t recommend him more!
We financed our toyota here.
Nice staff both sides ( sales/services)
Knowledgeable staff including technicians and master technicians
Good shuttle service just in case you need it.
Fast response to your online inquiries.
All in all reliable dealership among other ones
We leased our car here and now have purchased back, overall experience has been unpleasant from sales to service. Service charges are high maybe it's like any other dealership that I do not know but our experience will def not bring us back again for sure. They hide too many info for you just so you think you must purchase or do all kind of service there. It may be good for a savvy buyer or someone that knows a great deal about cars but def for first time buyers or someone that just doesn't know much about cars it will be a heavy price to pay to learn.
I went to Don Valley North Toyota on 24-hour sales day and met Mr. Logan Yuan - the best sales representative I've ever met before. I got everything from him and decided to purchase my dream car - Hihglander 2019 in just 1 hour. The price I got and the service they provided were excellent. I think I will highly recommend this dealer and recommend Mr. Logan to be your representative!!
We just renewed our car leasing. Surprisingly, it was a positive experience. Arman was very helpful and gave us some very good advice which let us make the best decision on our new lease. He was very polite and knowledgeable. We liked him and would definitely recommend him.
As others mentioned, the service was simply phenomenal from start to finish. Buying a car can be a difficult experience, but the entire team (specifically Bowen) made it as stress free as possible. They were honest and upfront when answering all of our questions and in the end we walked away with a great deal. Our new purchase is everything we were looking for and more. If you're in the market for a Toyota, there is simply no better dealership than Don Valley North.
As others mentioned, the service was simply phenomenal from start to finish. Buying a car can be a difficult experience, but the entire team (specifically Bowen) made it as stress free as possible. They were honest and upfront when answering all of our questions and in the end we walked away with a great deal. Our new purchase is everything we were looking for and more. If you're in the market for a Toyota, there is simply no better dealership than Don Valley North.
Great experience at Don Valley North Toyota. Amazing customer service with all the staffs that I’ve met. Big shout out to Tony, who helps me choosing my vehicle and walk through the process with me. He explained everything I need to know about cars and gave great advices. If anyone want to purchase a vehicle at Don Vally North Toyota, I highly recommend Tony Cao.
I had an amazing experience at Don Valley North Toyota. I previously went to another Toyota location, but I felt the staff lacked the knowledge base and customer care. I knew that I would be in the right hands in this location. Arman was kind, knowledgeable and promptly responded to all my inquiries about my Highlander in person, through email and over the phone. Thank you Arman! A++++
I recently had bought a new vehicle from this location and Mr Lu who is one of their sales Rep helped me through all the process in buying. He was very helpful, knowledgeable, professional, caring to needs of client, polite, and wonderful man. He even went with me to pick my wife from bus station with new Toyota highlander. I like this location because its is big and has more rep working to assist to their client. I will defiantly refer this location and Mr Lu to my friends in the near future. Thank you Mr Lu and Don Valley North Toyota. I love my new Vehicle.
The dealership here is large, bright and clean. Sales staff were plentiful and eager to help. I recently leased a new vehicle from Bowen Tonight, who was friendly, knowledgeable and patient. He went over the features of my car with me, and was very helpful and communicative via email as well. This is my second vehicle from here; would buy again.
I had a great experience working with Justin at Don Valley Toyota. He was very helpful from the day I started looking for my vehicle to the day I picked up the car. He listened attentively in what I was looking for and gave me professional advice and suggestions that suited my budget and needs. During the time I was waiting for my car to arrive, he updated me every day. On the day I picked up the car, he was very detailed in going through the paper works. He showed me the car and thoroughly went through each functions. Afterwards, he even made sure I got home safe and was satisfied with the car, which I absolutely am!! I would highly recommend Justin at Don Valley Toyota to anyone who is looking to buy or lease their next Toyota vehicle!!
The service isn't as good as before- very disappointing. I gave them a call to renew my Navigation, but they were unable to find someone to help. I was put on hold and transferred to the wrong person multiple times. Waste of time. I called Toyota Richmond Hill and they were able to assist me right away.
I recently bought a 2016 Tacoma from Don Valley North Toyota. I was extremely satisfied with my experience! Everyone was very helpful and knowledgeable! I love the store! It's VERY impressive! Jason Lalonde was very pleasant and took great care of my wife and I in the purchase of my first new vehicle in a long time! And I am thoroughly enjoying my new ride! Thank you Don Valley North Toyota! I recommend you to anyone!!!
Marlon - Service Manager was very very helpful when we came in with our Toyoto Corolla 2014 issues with CVT. He listened to the problem wrote down all the points and guided us with getting a free rental and getting a quick expert mechanics opinion.
People like Marlon make things easy and takes all the build up stress due to car issues out of our hands. Good job.
I bought a Toyota last summer (not from here) and had shopped here. They didn't get the deal because their price was about 20% higher than anywhere else, but they drove a hard bargain and seemed like they had good service.
Back in November when they were having their winter tire sale I booked an appointment for all 4 winters. Price was better than Canadian Tire so I was pretty happy and booking was easy. I booked 10 days in advance because they were so busy. Understood.
I show up at the appointed time and service is like "oh the rims aren't here yet, they're stuck on a truck, just come back tomorrow and we'll do it". Understood.
Come back next day and service is like "who are you? you don't have appointment." I tell them what happened the day before, so someone runs and checks and runs around and some guy gets off the phone and some more people talk and point at me. Real wrench in the works I was. Finally some guy says that he can probably order the parts in a few weeks because they are on back order. Corolla steel winter rims. Really rare size. "Sorry about that" OK. Understood. You are retarded.
Problems: not getting parts 10 days in advance, not following up when something is delayed, not trying to solve the problem, acting like they've never sold tires to someone after I come all the way back a second time. I think some dealers act like banks, they don't understand their hours are extremely inconvenient for people that have jobs.
So I drove around the corner to Consumers Tire. They had everything in stock and for $200 less LOLZ. LOLZ again. I was out of there in 2 hours. And they just swapped back my all season for free. And they only charge $35 for all future swaps. And they are super easy and flexible to book with. And they are happy that you chose them to give your money to.
In summary, I get my tires done not at a Toyota dealer anymore, and all other service is done at dealers that want my patronage and show it by action rather than just saying it. I guess this was Don Valley Toyota's FU to me for not buying a car from them. Other dealers don't seem to care where I got the car.
UPDATE: I have to upgrade this because shortly after posting, a service manager (can't recall name for life of me, sorry...) called to reconcile and ask for a second chance. I was due for service anyway. I made appointment, showed up, he met me in person, showed me where coffee was, etc. Everything went well and as would be expected. No BS and I'm happy. I'll probably return.
With all the Satrs Respect and Ratings to Marlin Lopez Hats off to you and hello all You torontonian's you will never go wrong with one of best life time experience of being a toyota owner please please please come once for your service feel the change.