I was in upper james toyota on the 25th of december to see a used vehicle and i met a sales person name called Mustafa .He treat us well he helped us to get the best option and deal on the same day.He is not only a sales person technically he knows the car and gave us the detailed information of the car that we want.finally we decide to get toyota corola 2016 and got it after 6 days.through the whole procecess he helped me a lot .he spend most of his time to explain all the details and advice of the car.His approach is professional and friendly.I can say toyota will be proud of having such a talented person.thank you mustafa continue with this wonderful professional manner
I recently bought a 2020 Toyota Corolla SE Sedan and I love it! Mustafa was very helpful with answering all the questions I had and he made the process of buying a new car easy and stress free. The cars I wanted to test drive were out within minutes and there wasn’t long waiting periods to get the paper work processed. Overall, great experience Toyota!
I just bought a new 2020 Toyota Corolla Hatchback and I love it! My dealings with Upper James Toyota have always been great! Mustafa Mohsini my product advisor was extremely helpful and answer all my questions. I highly recommend Upper James Toyota.
Thank you so much Mustafa for your service. I would give you a 10plus for getting the vehicle ready on time. Also there was no pressure in making my decision and helping to show me how to use certain features. I absolutely love my new 2020 Corolla. It is a real pleasure to drive.
I have been a customer of Mitch Sherman for 5 vehicles now. I just picked up my 2020 RAV4 hybrid. Mitch is very professional and courteous every time I go into Upper James Toyota, even if it’s just for service. For me service is very important and the team here really is good. I highly recommend Upper James Toyota and especially my sales person Mitch Sherman! Thanks!
After what felt like an eternity doing our due diligence and going to every dealership and test driving every comparable car we finally ended at UJ Toyota. As divorce loomed- yet at the same time enjoying a much needed vacation from the kids while we shopped for cars, my wife and I strolled in to Toyota knowing the product is reliable and true to its name. We were greeted by Mustafa and the rest as they say is history. Well mannered, very knowledgeable and easy to work with. Every other dealership pushed their agenda and product to the point of exhaustion. There were no secret meetings between employees, no pushy phone calls and the team allowed you to let the product speak for itself. Mustafa being on both sides of the product from technician to sales was a wealth of information and confidence without being arrogant. We thank you for your time and expertise. My wife and I have the seats reclined and the sun roof open as we enjoy the the next few minutes before we enter the chaos that is our house! Honourable mention to Ian (sales manager) straightforward and knowledgeable on what the family needs, not necessarily what the family wants. Give me a few years- I'll be back for the 4Runner.
In looking for a used car, I decided to head over to the Upper James Toyota upon reviewing their website. I was interested in a Toyota Rav-4, 2019 model. I was introduced to Mitch Sherman who was kind and wiling to help me find the perfect fit! Mitch was accommodating, helpful and willing to answer all of my questions! I also had the pleasure of meeting Jason Mladen and Ian Herries, who helped me with a few last minute touches. The Upper James Toyota team helped me with everything under the sun and I am really glad I went with their team. I highly recommend heading over there if you are interested in a Toyota! Thanks!
My family and I have purchased our cars here many times. Customer service and sales associated are always going above and beyond in helping you find the right type of vehicle for your own needs. I recently purchased a Lexus RX350 from toyota and dealt with Mark the manager and he made sure everything was in great condition before the car leaves the lot. Although on the day of pickup, the car was not that clean and he did apologize and mentioned that they only have one detailer on site due to covid, which is understandable. Mark, unfortunately has left and took on another role in Mississauga/Toronto and so he left us with another sales manager named Jason Mladen who went above and beyond and sincerely apologize for not having the vehicle spotless. He offered to get it detailed on another day that was convenient for myself and offered me another vehicle for the day while the car was getting detailed. I must say that Upper James Toyota never disappoints and will always find a way to make it up to their customers. Overall, I am happy with everything and would recommend heading over to Toyota Upper James to see their vehicles.
Mustafa went above and beyond to help me get my brand new Corolla 2020. His experience and exceptional customer service is the reason why I went to Hamilton from Oakville. I would highly recommend his services to anyone looking for help getting a vehicle. Thanks again to him and the staff at Upper James Toyota
Picked up our new Toyota Corolla hatchback yesterday and love it!! The whole process of shopping, finance etc was painless and stress free. We couldn't have had a better sales person than Mustafa. He went above and beyond to make this experience easy and seamless. He is extremely knowledgeable and took all the time we needed to explain everything about the car. Would not hesitate to recommend seeing him if you are in the market for a new car. Thank you so much Mustafa and also a huge thank you to Ilya and all the rest of the staff at Upper James Toyota!
Parts people helpful. Service department work with you. Excellent experience dealing with them.
Did not have much experience at any dealer ships previously and were met with outstanding customer service and full disclosure on the vehicles that we viewed. Had an amazing experience purchasing our vehicle with Mustafa Mohshini who helped us every step of the way. Also, the prices for their used vehicles are exceptionally affordable and lower than the average.
10/10 would recommend to everyone in need of a new or used car. Ask for Mustafa to have an even better experience :)
Hello ....:)
Just sharing the facts with the Toyota dealership....a great & wonderful experience! All staff on board while working together to ensure safety & proper distancing procedures for ALL their customers...a terrific staff and a role model for others within the automobile profession.....hats off to these fantastic FOLKS here a the Upper James Toyota location...the place/drive to be with....thanks, lina!
Another very successful visit with the team at Upper James Toyota! Thank you Mustafa and Adam for the exceptional service, truly a wonderful experience!
Stopped by, booked a car, Anthony was fantastic. spoke with Financial Manager, Application got approved within hours. All this happened Friday. Signed the contract & got the car Tuesday. Quick, convenient, prices are normal. Nothing more, nothing less. Big thank you to Lori (apologies, if i didn't spell the name correctly) & Curtis.
I booked my appointment with Upper James Toyota because my RAV4 has a leak in the left front axle seal, the scheduled my for 10:30AM on a Thursday, all good. I got there at 10:10AM and the service rep told me they were about 1.5 hrs behind schedule and that it would be about 2 hours before they could diagnose my car. At this point I decided I best go home and wait there, during this COVID-19 times better stay home right?
As it turns out the dealership has suspended it's courtesy shuttle service because of COVID-19, could some please explain to me how is it safer to have people waiting for their cars for hours in the little waiting room at the dealership rather that to take them home in the shuttle one at a time?
Anyways I ask the Service rep if they are offering a cab to costumers that want to wait home and the rep says they don't do that, ok, so I go ask the Service Manager Mike for the same thing and after some discussion back and forth he agreed to pay for a cab to take me home and "get me out of there" as Mike said it, but only after making me feel like an idiot asking for something unreasonable.
Maybe I'm in the wrong here and shouldn't expect good costumer service from Toyota Dealerships in Ontario during COVID-19 times, but the way I see it they should could themselves lucky to still have a jobs when millions of us are getting laid off.
Oh and as for the car as it turns out the problem was what I had already told them, a hydraulic leak of the left front axel seal, but guess what, they didn't have the parts and have to order them in, so I have to go back and do it all over again, so I'm gonna go try my luck at a different shop, maybe Ancaster, perhaps they will appreciate my business a little more there.
Stay safe everyone.
All services are good except: I visited and had to have service in the days of emergency state of Ontario for covid19. But the workers at counter Not wearing gloves, took and returned my keys. I had to use alcohol to clean and disinfect my keys, for the same concept, i think the inside of my car was also touched by workers without gloves. Not sure how many people there touched but al least two.
Other parts are good: good telephone communication, good time arrangement, good smiling. Car is good after fixed by them.
We bought our 2020 corolla xse from this dealership I must say I left completely satisfied we got the car for my wife we dealt with Joe Lima the salesman and Adam Harrison the finance they both did an above exceptional jobs to make my needs and wants happen. I would defiantly recommend them they are fantastic thanks again and look forward to the next time.
The first time I am been here. And I am so happy. Very good for service and very very good for helping me. Mustafa Mohsini and Adam give me a lot for a deal and very friendly. I will tell everyone coming here. I am so happy
Words can not describe how amazing my experience was with Upper James Toyota!
I was needing to get out of my lease with Chevrolet that was up in October of 2020.
The first person I met when arriving was Tiffany. I honestly wish there was more stars that I could give just to her for everything she did for me. I was wanting a 2020 Rav 4 Hybrid XSE (one of the most popular and hardest models to get your hands on). Tiffany and my self had stayed in touch for a year until it was the right time to move forward with breaking my lease with Chevy. Finally I had decided it was time to order my RAV in. The amount of effort and time that Tiffany spent with helping me figure everything out is outstanding, I honestly cant thank her enough.
After turning down multiple deals and offers over the year, with it not being the right time to break my lease or order my RAV, I never once felt uncomfortable like some dealerships make you feel. Tiffany was always so happy and welcoming, very friendly, very understanding of my situation and always willing to go above and beyond to make everything an enjoyable easy process.
Thank you to the entire Upper James Toyota team for making this possible for me. Especially to Adam and Bryson for there time and effort into helping me get out of my lease with chevy and making numbers work.
But most importantly thank you to Tiffany for always making me feel welcomed and part of the Toyota family. And for making this all possible. Without her help, I would not be the proud owner of my 2020 RAV 4 Hybrid XSE. The first thing she told me was we will make this happen, and here we are. She truly does deserve more than a 5 star rating.
We look forward to our next purchase with Tiffany and the entire team.
I have to say that I had the best experience buying a car here. The moment I walked into the show room, Tyler was very attentive and answered all and any questions I had. I ended up ordering a car directly from the factory and he answered every single one of my emails asking for updates (over a period of a month!). Not only was the sale part a breeze, but Adam in financing did everything he could to help get me exactly what I wanted and needed. Great job at Upper James Toyota.. I LOVE my new nightshade Corolla!
Bought our first car here! Knowledgeable and friendly. Above & beyond customer service! Tyler and Adam made the sale convenient in helping us process the paperwork and Tyler even delivered it to us himself. Much appreciated!
I'm a bit late with this review, but something else also nice to add. I had adhesive stuck on my windshield after removing a parking permit, and couldn't remove it for the life of me. Josh in servicing was super resourceful and Scott was so fantastic in getting the job done. Thank you to everyone at UJT.
Amazing sales and service. Great staff and very welcoming! Sunny is the guy to del with in sales, he respects his clients decisions and goes an extra mile to ensure the satisfaction.
Recently purchased a new vehicle from this dealership. Shout out to our sales guy Joe Lima who was very informative and made the process seamless for us! Came in on his day off, so we could have our car before the weekend. Would highly recommend him if your headed to Upper James Toyota. Adam Hassison in the finance department was also great, tones of energy and kept everything straight forward and easy. Over all extremely satisfied with my new car & my experience at this location!
I took my Toyota Corolla in for it's 1st service this morning. Everyone was very nice and helpful. I picked out my winter tires, which was an easy choice, thanks to the service reps help. The service rep. at the front desk Joshua, was very nice and explained what was being done to my car. I was very happy with the appointment. The coffee was excellent, too!
I recently leased a new car at the Upper James Toyota location at a great price. I could tell the sales associate who helped me really did care about what was the best car for me at the best price. If you decide to go to Toyota on Upper James do yourself a favour and ask Halim for help and you won't regret it.
I had the pleasure of dealing with Anthony T for my new car purchase, he answered all of my questions, had all the paper work ready and on time and kept me up to date on the car until the day I was able to pick it up. He was very knowledgeable and easy to deal and communicate with.
A great big and very sincere thank you to Anthony Tee, for assisting us in the purchase of our new Corolla. A kind and gentle person, who treated us with the utmost respect, answering all our questions with patience and understanding. We just got home with our 2020 Corolla, leaving our 15 year old Corolla behind. We have a lot of new things to learn, but the comfort and ease of driving this new vehicle will make it an enjoyable experience. Thank you, Anthony! Thank you, Toyota!
I had the best service ever at the Toyota dealership with Anthony Tee! I was a first time buyer and Anthony helped me pick out a car that was suitable for me and my family! He throughly answered every question I had and provided some of the best service I’ve ever experienced! I would definitely recommend him to anyone! One happy customer right here!! :)
I just leased a 2020 toyota corolla with some great upgrades. i always go to this location, they take good care of their customers. Great customer service! Highly recommend this dealership.
Excellent and attentive sales and service people, making my first experience at Upper James Toyota a very positive one. Curtis, Adam and Joe Lima were wonderful to work with. They did everything possible to ensure I was satisfied every step of the way. I highly recommend Upper James Toyota if you want a positive vehicle buying experience.
@ Anthony Tee amazing guy helped me out with purchasing my Rav4 2019 Hybrid Limited made the process super quick and got my car sooner than expected.
Great place good people.
Extremely happy from the moment we walked in. Mustafa took the time to listen to our needs and help point us in the right direction of the car that would best suit our needs. His demeanor was professional, honest and straight forward. He made our experience a positive one. Chis also took very good care of us. We were made to feel like we had been life long loyal customers and yet that was our first time there and our first Toyota purchase. I highly recommend checking them out.
It is the best customer service ever, very friendly y caring sales and management personal, plus very helpful.
Rep was extremely informative and helpful. Helped narrow down our options quite quickly. Showed ua what we needed.
Do they have cars that are reliable and reasonably priced, sure, they are a dealership after all, but I wasn't on the hunt for a new car, I was on the hunt for one of those round donut shaped bundles of breakfasty joy, I'm talking bagels son, I looked in the window of EVERY vehicle they had and found not one since bakery fresh piece of heaven. Maybe it's because I went late at night as I was walking by, maybe its cause it's a car dealership, either way, no bagels.
The service department is horrible, I called ahead to see about getting my tire fixed and they told me to come but when I got there they wouldn't! They figured out they couldn't fix the tire! Why not? Because they didn't ask me any details over the phone and I trusted that they would be able to help, bad mistake! I wasted over an hour just to be back at square one and they didn't even seem to care or try to find a solution for me. Also when I called they said it would be a free fix but when I got there they said it would be almost $30 (if they could've fixed it!)
Ian missed the point of this review, why was I told to come out if you didn't have all the information you needed? Also trying to blame me for not knowing how tire repair works when I called specifically to avoid being in this situation? That is also horrible customer service! What makes the service department horrible is that I left without any options to get anything resolved. If they actually cared about servicing my car they would have provided some information on how to proceed with fixing my issue.
And my tire is still not fixed Ian, you have my details. Contact me if you want to help
Great sales team. Service centre is top notch. 👍👍
The service department was wonderful. I had a problem with my brakes that was highly unusual. Jennifer explained it to me well enough that I could go to the dealer who had done the original work (where I used to live 6 months ago). They couldn’t correct it for various reasons. So I went back to Upper James and Jennifer got me into the schedule before my big trip and walked me through it the whole way. I understood what needed to be done and how long it would take. The repair was done under warranty when It technically might not have been a warranty issue and the brakes are finally working smoothly again!! I’m confident that they fixed more than just what was showing wear so that it won’t happen again. The shuttle service is great too! I trust them more than my old dealer of 7 years.
Anthony Lee pretty much told me to come in and then all the sudden said the car wanted to see was sold and that was within 5-10 minutes then he basically tells brushes me off takes me outside and showed me around a little bit in the rain while he's holding himself an umbrella doesn't even produce one for me the guy is in terrible terrible customer service and then he says I'm taking off I'm sorry but I asked if you can go over a little bit over time I already ask beforehand
today i picked up my brand new Toyota Rav4 i would like to give a big thank you Omar great salesman true professional and great knowledge of the Toyota product also thank you To Curtis and Adam i recommend Toyota Upper James in Hamilton worth the drive
Tried to book an appointment for Air Bag Recall. New to area with our Toyota. Was told the earliest appointment would be sometime in July, now early May!! Did not sound welcoming or promising. Regular service appointments sometime in June, unless regular service that can be planned, who plans weeks out for service?? Called other dealer in Ancaster and appointment set for 10 days.
Serviced for the 1st time at Upper James Toyota today. Natalie at Service was friendly & helpful. While I waited I took the New Rav4 on a test drive with Tiffany who was fantastic and did not apply pressure sales tactics or gimmicks as many other dealers do . If we decide on the Rav4 we will buy from this dealership & continue to Service there. Thank you Upper James Toyota!
Very nice staff. Our salesman was Mitchel Sherman very friendly and made sure we understood everything. In the waiting room French vanilla was my favorite. 😀 Highly recommend Upper James Toyota.
We bought our car here and come back for service. They are always nice and do a good job. Only negative is they are often very busy and it is a bit of a drive for us to come here.
Had an oil change the other day. Reasonable price, nice service and job was well done. Only concern was the lady always wanted to sell extra services to me. Recommended to change the tires, change the filters and some other stuff.... the estimated bill was more than a thousand bucks. I only wanted to get oil change for my old car. Thank you very much....
I was visiting in Hamilton to work at a convention when my Echo decided it had lost the will to live. I'd already been researching new cars and luckily knew exactly what I wanted but found myself stranded far away from the Toyota dealership I'd established a relationship with, and the idea of walking onto a sales floor via a car that needed to be towed made me apprehensive. In the past, I've had unpleasant experiences with car sales teams, and I worried they might circle me like vultures, attempting to take advantage of my situation.
I decided to contact them online first from the convention on the Saturday to get a sense of what their team was like, and feel out how they would respond to my predicament, especially because I wanted to come in, test drive, and negotiate a purchase on a new RAV4 all on the Monday so I could finally drive home.
I hope the upper management and owners of the dealership recognize the talent they've hired on their sales floor, especially Bryson who was apparently just promoted to assistant manager of new sales. Through emails and text messages - during AND outside of work hours - Bryson was able to read my personality, address my concerns, use humour in kind to my own, and convey a sense of honesty and trustworthiness just in written, prompt correspondence. Because of Bryson's professional yet appropriately playful manner, I decided to risk staying another unplanned day in the city (instead of getting my car towed to the dealership I was familiar with, which I was covered to do for free).
On Monday, I went to the dealership but Bryson was unavailable and I was going to meet with the manager Curtis instead. Again, I had a sense of apprehension. While I had established the basis of a working relationship with Bryson, I didn't know what to expect. And once again, I was pleasantly surprised to find myself talking with a personable, friendly, forthright individual who understood my situation but took action to put me at ease and make what could've been a stressful, aggressive process as simple, efficient and painless as possible. And while it was still a business deal, it was a relaxed conversation about what I wanted and what I didn't want, and without a sense of strong arming what I was willing to pay vs the commission he could make.
And the rest of the team I dealt with, from Joe who took me through every feature & aspect of the car (without a trace of condescension, and instead brimming with patience as well as an ease of interaction/ability to convey detailed information clearly with a personal warmth), to Adam (I hope I got that right...my apologies if I am naming the wrong person...Key topics in our conversation included his wife, horror actors and collectables such as light sabres if that helps management clarify the employee I mean) with the, let's face it, unpleasant task of trying to sell extended warranties, which he managed to deliver in a very admirable no-pressure manner, and thanks to him my licensing went through WAY faster than anyone thought possible.
So seriously, if you are planning to buy a new car and you're considering a Toyota, and you live near or around Hamilton, it's worth heading straight to the Upper James Dealership. The only thing that was missing from my experience was a room that provided hammocks and an alcoholic beverage.
Bottomline: I am OVER THE MOON about my new (to me!) 2013 Yaris Hatchback purchased in April 2016. I was impressed by all the staff I dealt with during the purchase of my car. I have owned three Toyotas prior and already this is my favourite one! The car looks and drives amazing. Lastly, I was formerly a Burlington Toyota purchaser and I am completely won over to Upper James Toyota.
My Buying Experience: My salesperson, John Buchanan, was awesome: enthusiastic, attentive without being pushy and he showed great patience and respect while I tried to figure out over a couple of days if I was going to buy or not. I really got the feeling that he cared about my getting this particular car. He definitely fueled my excitement about getting this car. John outshone my previous salesperson from BT. When it came time to make the deal, I worked with Mark McGrath, the assistant sales manager, who is knowledgeable, personable and who I felt gave me a very fair price - I was very happy with this experience too! Finally, I met James Mladen, Sales Manager, Previously Owned who was also professional and respectful - a great team you have, James!
To Ian Herries, General Manager, I drove away from Upper James Toyota one VERY happy customer!
I purchased a 2015 Corolla S last August at an annual gala sale event. My sales person, Mark McGrath, was remarkably knowlegeable about every vehicle that interested me. The Corolla S worked perfectly for me - it was reasonably sporty looking and handling, came with a lot of features i wanted at a price that he made sure would work for me. When it came time for my 8,000 km check up, everything went smoothly from setting the appointment to servicing the car to completing it when promised. This is a very efficient service team. This is the fourth Toyota I've owned, and while I've enjoyed them all, Mark and the team at Upper James makes this one really stand out. Thank you all for your great work.
Bought a new 2014 Corolla back in February, 2014 from Mark. Purchasing process went smoothly with all questions answered quickly and satisfactorily. Follow-up service was good. The car's been great; a minor initial problem with the A/C system was handled quickly and easily under warranty, and no problems with anything else with the car since. Upkeep/maintenance service under warranty has been flexible and easy for scheduling.
Awesome Atmosphere! Went and was helped within the first two minutes(NONE PRESURED) I waited in the dealership as the sales guy went over to the used lot and pulled the car up for me. This was above average nice, being that the used building is located beside the dealership and I got to stay warm waiting During the test drive Curtis Milazzao was very helpful and informative. Once it came down to the numbers everything was explained and clear. I feel that with Curtis helping and pushing for me I earned a outstanding deal! Thanks to everyone at Upper James Toyota for helping me into my Camry! I love it