We are satisfied with our 2018Rav4 which has all of the options we were looking for
,the sales staff were great in explaining how to use these options, and how to change various options to suit our needs, this was done in a relaxed atmosphere. Our financial requirements were done to our satisfaction.
I love the new Toyota showroom and service centre! The staff are exceptional and so helpful - highly recommend
One have to be super careful when dealing with this dealership.
Their disservice and parts department is totally rip of.
They wanted to overcharge us 350 percent for two signal lights on 2015 Prius. Compared to another Toyota's dealer. Went to another Toyota's dealer to purchase parts.
Wow what a shame.
They take people and or customers for big ride.
I think over all, this is a great dealership. My concern is that I have a battery that is most likely the culprit of no start situation, but it's only 2.5 years old and it has an 84 month prorated warranty. If my battery was 24 month or less, it's a free replacement, except that the dealer wants to do a diagnostic first and charge for that. I know Toyota doesn't make the battery, the manufacturer should cover the cost of the diagnostic if their battery failed prematurely. My 2 cents. Again... It's not the dealer, but toyaira service rule. No warranty claims in battery unless a diagnostic test is done and charged to customer.
I recently purchased a Toyota Highlander from Matthew Allen at Guelph Toyota, and he was great. Matt took the time to listen, was not pushy, worked towards making sure I got the best deal possible, and provided excellent after-sale service for any questions that I had. If you're looking to buy a from Guelph Toyota vehicle, talk to Matt.
Nick in the Credit Department was also very friendly and provided great follow up for the credit account set up + spoke with my insurance company to set up the new vehicle.
I will never understand why you low balled me on my trade. It would have been my forth vehicle I would have bought from you. I just went down the road to Guelph Nissan and got exactly what I was asking for without any argument.
As for service I'm very very disappointed. How come every time I bring my wife's vehicle in you say it needs a alignment? I've kept all of those documents. One time a wheel is out then its ok the next time. Trying to tell me the air filter needs replacing then upon inspection its ok. I understand it's a business. Make a profit. But this road you have chosen has only one outcome. You will be losing some business.
Deal fairly with people and they will come back.
To the reader. That's a picture of my brand new Nissan Kicks. Please give it a try. Ask for Raj at Guelph Nissan.
Best place in town to buy a car. Amazing service and the best perks. Hands down the best dealership in Guelph.
Excellent no-pressure experience with Patrick at Guelph Toyota. Drove up from Hamilton to trade-in vehicle for a CPO - very quick, easy, and flexible. Called and was able to view and test drive the car in the same day. Arrived and everything was sanitized, with extra precautions such as taking temperatures - felt safe and comfortable throughout the entire process.
Patrick was able to answer all of my questions and requests, and I will definitely be recommending him in the future - worth the drive up from Hamilton! Thanks!
What a positive experience during these challenging times! Scheduled an appointment for a test drive. We arrived early, and they were ready and waiting for us. Everything was clean and sanitized, staff wore masks appropriately and kept their distance. It wasn't crowded or overly busy. Definitely felt comfortable and safe. Patrick in pre-owned sales was a pleasure to work with and Chris in financing ran through things quickly and smoothly. We've purchased several quality vehicles here over the years and will continue to do so. Keep up the amazing work!
Rating is for service. Department tried to dodge work that was clearly covered under warranty, then when pressed decided to 'fix' instead of replace the faulty parts. Same experience with another Toyota vehicle, complained several times about suspension noise while under warranty. First service after warranty expires - oh look you need $1,500 worth of suspension work, sorry we didn't notice this earlier and sorry you have no warranty coverage anymore. Promised to follow up with Toyota based on documented complaints, no response. That was last year. So cannot recommend this dealership for integrity because of my experiences. Customers should also note that the service advisors are paid in part by commission, so it is their job to upsell you on work you don't need done and is not required by the manufacturer.
**Response to Dealer - I did follow up with your service advisor twice and he was not able to help with getting a response from Toyota. With respect to your alternative maintenance schedule which you refer to below, is that something that is posted clearly for your customers to see? Upsell examples that I have unwittingly agreed to on past and current vehicles are fuel injector cleaning and brake system flushes which were not in the Toyota recommendations, and I did not report having any problems with my injectors or brakes. The vehicle is a red 2017 Toyota Tacoma TRD Pro. Guessing it is the only Pro you were servicing as the mechanics were shouting "Pro!" to each other when they drove it into the repair area.
I've had my 2017 Toyota Corolla for almost 3 years now. I drive a lot for work and was looking for something reliable, no complaints on the vehicle! Just had unfortunate luck over the weekend with a flat (punctured) tire. I always get my car serviced at Guelph Toyota and Don Lemieux has been my service point of contact. Don was understanding, compassionate and truly caring towards my recent bad luck. He carefully reviewed my options and supported what was best for me in the end. He made an unfortunate situation a little bit better, and I feel comfort knowing he makes decisions with my best interest at the forefront. I absolutely recommend Don as he's been a pleasure over the past few years, I would give more than 5 stars if I could!
Lukas helped me purchase my very first brand new car. What an amazing experience. Courteous, friendly, helpful, and knowledgeable. I am from Hamilton and will be coming to the Guelph dealer for all of my future purchases. Fantastic experience I will not forget.
Lukas helped me purchase my very first brand new car. What an amazing experience. Courteous, friendly, helpful, and knowledgeable. I am from Hamilton and will be coming to the Guelph dealer for all of my future purchases. Fantastic experience I will not forget.
Be very CAREFUL when purchasing vehicle from this dealer, make sure you know the TOTAL pricing (+tax +delivery...) online first. Because they will try to SCAM you.
I gave them my company discount it turned out to be about $800 off retail price. At first it looked like they subtracted that $800 off sticker price, but boy when I came home and compared it to online pricing retail price, they're almost exactly the same. Only $30 cheaper than online retail price.
Where is the $800 discount? If I went ahead and purchase they will make an extra $800 by claiming it from Toyota.
Very dishonest in my opinion.
Be very CAREFUL when purchasing vehicle from this dealer, make sure you know the TOTAL pricing (+tax +delivery...) online first. Because they will try to SCAM you.
I gave them my company discount it turned out to be about $800 off retail price. At first it looked like they subtracted that $800 off sticker price, but boy when I came home and compared it to online pricing retail price, they're almost exactly the same. Only $30 cheaper than online retail price.
Where is the $800 discount? If I went ahead and purchase they will make an extra $800 by claiming it from Toyota.
Very dishonest in my opinion.
Great service! Don Lemieux in the service department was great, fixed an issue for me that was caused by another Toyota dealership, despite an error in the other dealer's record keeping. Very forthcoming and pleasant.
Im very pleased with the recent visiting and especially want to appreciate the help from advisor Kyle, who is a very customer oriented, patient, honest and responsible person. Kyle even help to contact with my insurance company regarding a replacement of a bent suspension arm from a rear ended accident and get the repair done in a timly manner. Thank you.
I had been having very happy time with Guelph Toyota since I moved to Guelph 13 years ago until last year I went to there to repair my car. And last Monday I visited it again. I fell the service in Guelph Toyota is getting worse and worse and I am so disappointed. They don't care customers that much like before. On the other hand, they care how to make more money now.
It had been a while before last year I sent my car to repair-Toyota really makes good cars. I had one hub bearing was making noise. Toyota replaced it and charged me part, labor with diagnosis fee. Before that time I had never been charged diagnosis fee if I did repair there, so I asked why. They told me they changed policy three years ago( Before that, every time I sent car to there I was always told they wouldn't charge diagnosis fee if I repaired the car there). OK, I didn't know they changed the policy. So I checked my repair history, found the bad hub bearing was just changed by them about 50000km ago (at about ODO 276,000km). They told me the bearing failed so quick because I use a aftermarket front strut. But I replaced the strut at ODO190000km, if the strut is the problem, why the original bearing could still last another 86000km? After half hour argument, they took the diagnosis fee and 15min labor fee away.
Last Sunday my car couldn't start on parking. I checked and guessed the starter is gone. So I got a tow truck to tow my car to Guelph Toyota from Port Perry. They charged me $120 for diagnosis (what an easy money, any experienced maintenance can troubleshoot out in 10min). Totally I paid $700 to replace the starter( I am sure I can do it by myself for $200 if I didn't need the car in rush). I went to the car and started up, the engine light and VSC light was on. I went back to see the service and was told I have to pay $90 to check why the engine lights are on. They sail maybe the tow truck did some thing wrong. I dropped the key then took shuttle home. On the way home I googled and found it could be an easy fix. So I went back Toyota to take my car away. They told me they already reset the engine lights. I drove my car away. Not too bad, they didn't ask me to pay anything.
I am a Millwright and Electrician with almost 30 years experience. Now I am looking for a Toyota Camry as my family's spare car. Yes, I still trust Toyota's car. So if any one of my cars gets break down, I can repair by myself to save the expensive cost on Toyota dealer, especially the unreasonable diagnosis fee.
I gave tow starts because I hope the Guelph Toyota which I am familiar will come back in the future!
The assistance I received from Service Advisor Nick M. was very helpful and professional. Initially I was discouraged with a concern I was having with my vehicle but he ensured it was taken care of and assisted me throughout the whole process. He even followed up after the service which I was very impressed by. He cares about the well being of his clients safety and represents Guelph Toyota with a smile. Thanks Nick!
3 hour wait for an oil change, no respect at all for people's time. I am going to be late for work now, a shuttle ride is not an option. I really do have better things to do with my time. All this for a job I can do myself any time I want within minutes, yet no one can give me an answer on what I need to be able to do this myself and protect the warranty. I think they are trying to keep me here long enough that I will just give up and buy a new car or something. They do seem proud to sell BMW's and Subaru's though, they are big hits in the show room.
I had an excellent experience with sales. Service, however, has been absolutely terrible on more than one occasion. I booked an appointment for an oil change - when I came in with my lease they tried to charge me for all kinds of extra service I didn’t book my appointment for. I was then told they “thought” I wanted service because I booked an appointment, and if I wanted an oil change it’s just on a walk-in basis. Well, this time when I needed an oil change I walk and and am told they’re booking 2 weeks ahead! The older gentleman who drives the shuttle shook his head at us without saying anything, and then he and the other man actually laughed at us! We drove from Elora, with our young baby, to get this done today without making an appointment because last time we were specifically told this was their policy. My family only drives Toyota and is very loyal to this company. To say I am extremely disappointed with our treatment today is a massive understatement. When this lease is up, I will be considering something different and will certainly not be taking my vehicle here for service any longer.
I would like people to know what kind of service Toyota in Guelph is providing to their loyal customers. Yesterday I called and left a message. I did not receive a call back. Today I went to the dealership to get an oil change. I was there first thing and my experience was horrible. I showed up and they asked me what I was looking to do today. I said “ oil change” they asked me if I had an appointment. I said no because I have never made one due to their “ no appointments rule” they laughed and said it is tire season. I said ok then can I leave my car with you and get shuttled home. He said he wouldn’t give me a ride because it was just for an oil change. I said I would only need dropped off and I could find my way back on my own. He said where do you live. I said Elora ( 15 minute) drive. He said there is no way that was going to happen. I told him that it is faster to drive to my house as it would be to drive to the south end of Guelph. He laughed and kept mentioning that just for an oil change no. I said I am trying to get my car serviced at the dealership and this is the way you treat me. He explained to me again about tire season and that they are under renovations. I replied that it’s not the customers fault. How could I ever possibly go back here for anything. How could I ever tell friends and family to purchase a Toyota from this dealership. The funny part about this is that I work for Toyota in Cambridge. Very disappointed!! The only reason this post is getting one star is because it wouldn’t allow me to post this without pressing on the the star icons
Super customer Service! Talk to Moe he was awesome, friendly & knowledgeable!! 2019 Toyota Corolla! Love this little car. Lots of room for my golf clubs & more! Staff is friendly & perfect. I’ve been dealing with Guelph Toyota for yesrs🚘
Wasn't planning on giving the reviews but at the end I had to. Just want to say thanks to Steve. I was very happy and satisfied. Steve always made sure everything done perfectly, even at the end before we drove away he got the car cleaned once more time to make sure it's perfectly spotless. Couldn't be happier.
We had the pleasure of meeting Lukas months ago when dropping in to the showroom while we waited for an oil change on our existing 4Runner. His enthusiasm for the cars and warm disposition was a refreshing experience to say the least! Over 3 different visits, we test drove 2 other Toyotas before staying with our first love, the Toyota 4Runner. Spectacular car and absolutely wonderful experience with Lukas. They made the purchase fun...when did you last have that happen at a dealership? No doubt we will see Lukas again once the kids start driving :)
I always get my car serviced at this location meanwhile I wanted to enquire about new cars. i had a great experience when Lukas O'Rourke presented all the deals and prices that matches my budget, he spent a long time explaining all the numbers and arranged for a test drive right away. If anyone wants to get the best help i would recommend seeing Lukas.
I recently bought a new car from Guelph Toyota. All staff involved in the process (Tom, the sales person; Eric, the financial person; and Lukas, the product advisor who delivered the car to us) were efficient, reliable, personable and knowledgeable. We were treated with respect. Normally, I do not enjoy buying a car, but in this case the entire process was pleasant and seamless. Lukas in particular was a joy to deal with, a real tribute to the company.
What a great experience! Patrick Matthews was fantastic from beginning to end! After my last experience with my previous vehicle at another dealership I was hesitant to jump back in with a purchase. Patrick renewed my faith in the process. I felt no pressure or rush to purchase. He was extremely knowledgeable and went out of his way to ensure every detail was explained and the quick turnaround time was met! The entire staff from finance to detailing to the courtesy shuttle was welcoming which lead to a fantastic experience on my first Toyota purchase!
From the minute I walked in everyone was concerned if we were taken care off or not ! I dealt with Lukas he was amazing absolutely thorough with his knowledge about the Highlander answered all our concerns definitely made me set my mind of car more after I spoke to him . Chris in finance another amazing team mate he was very knowledgeable about what he's talking about really impressed us made us feel more confident about our decision and gave us more than enough time until 10.00 pm which was icing on the cake ! The manger Ron is fantastic very respectful over all wonderful experience with a fantastic team loving my highlander would highly recommend this dealership . ( special thanks for serving my hungry kids with pop corns ). I would give more than 5 stars if I could great job guys keep up the good work 👍🏻
Bought a new car at Guelph Toyota. The salesman I worked with was Lukas. He was by far and away the best sales person I delt with. He actually listened to what I wanted, and suggested a model and trim I had not considered. I never felt pressured, and Lukas was able to point me to some on-line reviews and infromation about the car. I would recommend Guelph Toyota to anyone looking to buy a new car, and Lukas in particular.
We are very pleased with our experience at Guelph Toyota!
Our car broke down and we decided to get a lease. We worked with Lukas. The thing that stood out to me the most was the extent to which Lukas actually treated us like valued customers. We could tell that making a solid relationship was important to Lukas. He never pressured us into anything. He was patient and answered all of our questions and concerns. He took the time to explain everything, and he did so in a clear and concise way. He did not try to overly up-sell or over-sell. He did not bash the competition but rather spoke about why he honestly believes in the Toyota brand. Lukas also went the extra mile at every stage. Further, he made sure that we know he can be our point of contact in the future if we ever have any questions or concerns for our Toyota in the future. I don’t just feel as though we only got a new car; I feel as though we formed a lasting relationship with Toyota and a sales rep that left us with a great impression. Highly recommend!
Bought a used SUV, salesman was great, no issues there. Picked up the vehicle and the rear wiper didn't work. Drove 40 minutes on a weeknight to bring it back and get it fixed, but wasn't fixed. Now needs the wiper motor replaced. It's been almost three months, and the service dept still hasn't followed up or contacted us about replacing the wiper motor. Came here because we wanted a Toyota and they had a good price on the used SUV we wanted. Everything following the purchase has been disappointing.
Lukas was super friendly and down-to-earth and pulled all of the strings to get us the absolute best deal out there. Thanks so much! J + M
Guelph Toyota has super friendly staff, they are super helpful. The shuttle driver was very friendly. I bought my car at Upper James Toyota but Guelph Toyota is amazing as well.
One is far too many stars to allocate here but unfortunately there wasn't an option for negative stars. From the moment we signed the papers, dealing with Guelph Toyota has been a nightmare - I truly have not had one enjoyable interaction besides with the Service Team. We bought a car here in October and it's been one thing after another and we have never had an easy, feel good experience here yet. Work on your customer service. Love the 4Runner though.
"Come feel at home" They take advantage of my girlfriends lack of knowledge with cars. Often telling her she needs to buy or replace something that doesn't need replacing.
They also make her wait outrageous amounts of time. More than once we've waited 4 hours for an oil change.
Don't come here if you value your time
We HATE car shopping. Everything about it is a terrible experience made worse by some pushy salesman constantly spewing some lie or twisting the truth. BUT, Matt was amazing!!! This is the only time I've been to a dealership and didn't want to kill someone. He was super helpful, and amazingly easy to work with. Knowledgeable and just a treat to talk with. Great job Matt!
I had a great experience at Guelph Toyota! This was my first time purchasing a car and Brandon Leonard made it such an enjoyable experience! I did not feel pressured at all and he helped me feel comfortable with every decision I made. Thanks again Brandon!
The service and sales staff of Guelph Toyota are willing to work to get your business. On one occasion I forgot a garage door opener in my trade-in. The salesman drove to my home in Woodstock to drop it off for me. I once had to replace my tail light and the service staff drove to my work to replace it. They care about selling great cars and they want to see you back. For me it's always been worth the drive to deal with people I trust.
Very HAPPY with Patrick Matthews
He went above and beyond to accommodate Steve and I
Thank you for hiring such a wonderful young man
There was no pressure only we felt very comfortable and at ease.
Finances with Eric was a lovely treat too.
Thank you for making our experiences so pleasurable. The two staff members qe dealt with are definitely an asset to your company Thank you for making our car purchasing experience a pleasurable one Also say hi to Tyler and Dell.
We recently purchased our second Toyota from Guelph Toyota. The customer service we received from Patrick Matthews on both occasions was exceptional. Patrick listened to what our needs were, and quickly helped us find a quality vehicle within our budget.
Very very good experience at Guelph Toyota! Patrick helped me strike an amazing deal on my Hyundai Veloster that I had my eye on for a couple weeks. I shopped around different dealers with similar prices and the deal they gave me blew all the others away! All the staff weren't pushy at all and helped me with all my questions and needs. I highly recommend these guys! 10/10
Steve is by far the best salesman my fiancé and I have ever had the pleasure of working with! We have had some awful car salesman experiences and we were skeptical to look into a new vehicle. From the moment I got on the phone with Steve he was beyond helpful and went above and beyond to make sure we got what we wanted at a price that suited our budget! We instantly felt welcome and like we matter walking into the dealership. Throughout the test drive Steve was extremely informative and made the experience fun for us. A vehicle is one of the biggest purchases in a persons life and we genuinely enjoyed every moment of the process. Eric in finance was also very informative and patient with us as we asked a bunch of questions and changed around our agreement a few times. Both Steve and Eric really went above and beyond to insure we had a good experience and to give us the best possible deal :)
If you’re looking to lease or buy a car I HIGHLY recommend going to see Steve!! We will never use anyone else but him again in the future!! Thank you Steve, Eric and Guelph Toyota for making our dream become a reality, for truly caring and making this experience fun and less stressful for us, we really appreciate it!! :)
Went to check Rav 4 2019. Car design is perfect just missing remote start. Service is good.
Our first time buying a new car. The WHOLE team at Guelph Toyota were helpful! Patrick was amazing! He was patient and informative... I HIGHLY recommend this dealership! Thanks Team for a quick experience, a pressure free experience, and a helpful experience! If you're not sure if you should go there...Just go there and experience it for yourself, I'm confident that you'll have a pleasurable experience for yourself:)
Fair price, great service with no appointment 😀 love the free coffee while waiting, but a charge station and some popcorn would have made things just that much better. First world problem 😂
Had an all around great experience buying my used car from Guelph Toyota. Patrick and Steve were both amazing through the entire experience . I would highly recommend Guelph Toyota to anybody looking to buy a vehicle. Thx again guys. P.s luvin my Camaro 😜😜
Parents bought a "brand new" Toyota Sienna from Guelph Toyota a few years back. Great minivan but when delivered after waiting a few months, it had over 1000km on the odometer! I don't know if that would qualify as being brand new anymore? When asked about it, we were advised by Guelph Toyota that this was normal in buying a new vehicle as the engine is broken in before delivery. Of course, my parents believed them and did not make a big deal out of it. Other than that my parents say the service here was pretty good while the minivan lasted. Even though my parents still live in Guelph, they did not return to Guelph Toyota when they were recently in the market for a new Toyota for this reason.
Got my Toyota van a deep cleaning yesterday and I have to say, they have very good service. they have 2 shuttle buses for drop off and pick up customer. Also, they are working late and I can take my car for maintenace after work.
I recently bought a 2010 Toyota Corolla from Guelph Toyota and I am thrilled! This was my first car buying experience, and from what I have heard from friends and read up online, it is supposed to be a frustrating, stressful experience. This was 100% not the case at Guelph Toyota. Matt was our product advisor - he was very friendly, down to earth, knowledgeable, and approachable. We had a great time working with him to find a vehicle that suited our needs and had lots of laughs along the way! I felt no pressure at all.
Steve, the finance manager, was much the same, and went out of his way to explain various finance concepts to myself and my partner that didn't actually have anything to do with our purchase. He made sure we understood in detail how financing works, and how I could benefit from it. Ultimately, he found me a great rate with a low cost of borrowing, which was perfect!
We genuinely enjoyed the staff at Guelph Toyota and the car purchasing experience! I will certainly be back when it's time for another vehicle.
Thank you Guelph Toyota!
We've purchased three vehicles from Pat Matthews at Guelph Toyota, one new and two used. Our most recent vehicle was purchased after our 2010 Corolla was written off following an unfortunate incident with a deer.
We needed a car right away and Pat was able to find us a 2010 Corolla with far less mileage and almost all of the features our old Corolla had. We got a better car than what we had and it didn't cost anything out of our pocket as insurance covered the purchase. We bought the car over the holidays and Pat was in constant contact with us, pricing and making arrangements on his own time.
Pat goes above and beyond and his customer service is second to none. I highly recommend Pat and Guelph Toyota. Their pricing is fair and the service is fantastic.