I bought a demo model Venza which is my 4 th Toyota! I'm very pleased with my new car. It's a nice upgrade from my 2007 Matrix. I return because of my experience with my vehicles but also because of the service I receive and the way I am treated during the process. Thank you Toyota! I expect great things in future! Keep up the good work! BTW, my daughter is driving my Matrix.
Cynthia Rushton
Jeremy Strickland is a sales rep at Toyota Dartmouth on Baker Dr. I have been dealing with him for the last month, and he has been absolutely amazing and 100% patient with all the questions and modifications to my new Rav 4 that I just purchased from him. I would recommend him to all my family and friends. Look him up if you are in the market for a new car 🚗
Thank you again Jeremy Strickland.
Terry is always awesome to deal with. My family and I have been going to him for several years and he is always very helpful and a great communicator. We know he treats us as people and not just another number. He offers good insight and is straight up honest. Thanks again Terry
Service was great. COVID protocols in place. I was served by an awesome gentleman who opted to wait an extra few minutes after his shift ended so I could come pick up my car after I got off work. Keep up the good work guys!
A great car buying experience. This is my first time buying a car so there are many things I don’t understand. Thank you Jennie for always answering my questions patiently. Toyota Corolla LE is really a very beautiful and easy to drive car.
We recently bought a new Toyota Corolla LE and I must say it was absolutely the best car buying experience we have ever had. We are seniors and have bought quite a few cars over the years. Terry Murphy was friendly and professional. He answered all our questions and we never felt pressured at any time. When we picked up the car Terry went over and above what was expected, even tagging the manual so we could easily find info on the car's features, which we found very helpful. Our first time buying a Toyota. He followed up with us a few days later for a customer service checkup. We love our new car and will recommend O'Regan's Toyota Dartmouth to our family and friends. Thanks Terry for your exceptional service.
I had an incredible experience today at O'Regan's Dartmouth. Eddy Crocker was fantastic at helping me wrap up an old lease and get into a new vehicle. His professionalism, friendly demeanor, and expertise helped me ensure I was making the right decision with what I wanted in a vehicle. He went above and beyond meeting my financial needs and reassuring me of everything every step of the way. I would also love to acknowledge General Manager Amanda Morvan for her amazing team of people there. I feel confident in my purchase and will continue to come back to O'Regan's year after year! Highly recommend you reach out to Eddy for any of your car needs!
We never had a Toyota before.. Since we have.. We have been taking it in for servicing to the one on Baker Dr. in Dartmouth N.S.
We have been greeted with smiles.. Charged fair prices.. And no surprise extras... If an additional problem is detected.. They tell you about it and ask if you want it addressed this visit or the following one. To us that's incredible. One of the front people at their service center really went the extra mile when I was in this week. I have to give him a shout out.. He's one of the best people I have had the pleasure of dealing with in a customer service setting since I can remember.
Thank you Aaron. You're the best.
Alisha is a very professional salesperson who makes the process of buying a vehicle extremely comfortable. It was my first experience buying a vehicle from a dealer, and I respected her valuable opinions & honestly. I didn't feel pressured into buying anything, and she went out of her way to make sure I had a great experience. Thank you, Alisha!
I recently bought a 2021 RAV4 LE AWD Hybrid from this dealer. The salesman, Steve Collings, was great. He explained everything, was great to deal with and made for a smooth and easy transaction. I would definitely buy another vehicle there.
Alisha MacDougall was both professional and helpful when picking out my Corolla. She made sure it had everything I needed but also wanted. She ensures I’m taken care of for every service and is already on top of my trade in for MAY! She is an asset to the company and I will never go anywhere else.
Alisha MacDougall was both professional and helpful when picking out my Corolla. She made sure it had everything I needed but also wanted. She ensures I’m taken care of for every service and is already on top of my trade in for MAY! She is an asset to the company and I will never go anywhere else.
Great experience at this dealership working with Phil Blumenthal, would highly recommend. He was incredibly honest, informed and responsive throughout the process and shared our excitement about our new vehicle. He helped in every way he could. Thanks Phil!
Thanks to the professional assistance from Terry Murphy and Gayle Young, at O’Regans Toyota, Dartmouth, we now have our beautiful new ruby red Rav 4 Hybrid AWD. So glad that Terry introduced us to the fuel efficiency of the Toyota hybrid line. A solid, exceptionally quiet vehicle packed with safety and convenience features.
Thank you to Terry Murphy for the Excellent service. Looking forward to many years of great driving in our new Tacoma.
We have just completed our 5th vehicle purchase through ORegan"s Dartmouth Toyota and again the expierence was just like dealing with family. You are always treated with respect and great pain is taken to ensure that you feel valued and appreciated. Our Sales person was Terry Murphy for all of these purchases and again this time he and the team exceeded our expectations in dealing with things in a timely fashion while making sure that we had an opportunity to question and understand the process. I would have no hesitation in recommending O"Regan Dartmouth Toyota for consideration if you are in the market for a new or used vehicle and am confident that the team will exceed your expectations as well.
I'm very sad to say me & my wife will not be dealing with Baker Dr Toyota Dartmouth anymore .Our next vehicle will not be Toyota it will be Honda next door .Here is our story we bought a 2016 ToyotaRav4 Limited then a Toyota Tacoma 2014 which we traded it on Honda Redgeline 2018, which was the smart move .On the Rav4 2016 we bought new third out the time with these Toyota Vehicles we had to fight for repairs which was well covered under our Platinum warranty on the Rav4 .it started with small things so much fuss when we have warranty .now here is the catch they would like u to wait when the warranty stage is second stage .Here is my example The 2016 Rav4 has 85,000 km before at 45,00km we where still had full coverage on, Know here my ISSUES first the rear bearing was making noise I keep telling the dealer and sales & service about this they keep saying they cant anything wrong .then I took it to another auto repair garage they found out it was the wheel bearing .So we called and made appointments at Baker drive Toyota Dartmouth now keep in mind I keep telling them it's the bearing a year ago wow ,so they fixes it under the warranty.at the same time I notice my REAR RIGHT & REAR LEFT TAIL LIGHTS ARE FADING ,I reported this issue more then once back in
2018 to service dept manager & sale person and manager
.nothing was done back the also
no record on file where I complain about this .
which back the it would have been cover on my first stage warranty .km was only 45,000 give or take .SO NOW AT 85,000 the tail lights are fading more I gave Toyota picture and they wont cover it because it's now is in STAGE 2 WARRANTY .I recieved a called from customer service on Friday telling me they wont cover it .so to end my complaint
#TO ANY TOYOTA BUYERS PUSH HARDER ON AND REPAIR IN STAGE 1 WARRANTY ALSO
KEEP RECORDS REQUEST THAT THEY RECORD IT .ALSO GET ALL YOUR REPAIRS FIXS DONT RELAY ON DEALERSHIP TO HELP YOU IN WARRANTY ISSUE THEY PERFER YOUR WARRANTY IS EXPIRED . Well all said and done HONDA CANADA WILL BE OUR NEXT PLACE TO BUY A NEW VEHICLE WHICH IS NEXT DOOR TO TOYOTA .#
#BUYER BEWARE WATCH YOUR KM FOR WARRANTY .ALSO READ UP ON YOUR WARRANTY SPECIALLY PLATINUM WARRANTY OR GOLD #
We are very sad but it's time to leave Toyota Baker Brive Dartmouth me & Bev would like to thank Mark Donley for his great service over these years & Mike Harris these two guys great guys the best of luck and also thanks for your assistance Spencer service adviser keep up looking for the people customer service means alot on how u reach out to your customers
Phil in sales was awesome to deal with. I felt like he was really actually looking out for me and my family. I highly recommend to ask for Phil !
Excellent sale staff. They are very professional, helpful and courteous. They ensured that I understood all aspects of the sale prior to completing the deal. I highly recommend this dealership
Great customer service the guy that serve me was greatest doing his job
Great place!! Friendly service. Especially the drive in service people! Fast and efficient.
Phil and Eddie were great in helping me buy my Rav and getting all the details taken care of. I shopped around a lot and this was the most honest and enjoyable dealership in HRM.
I would like to recommend Terry Murphy to anyone who is considering a new car. Terry is amazing, he made my recent lease negotiations a pleasure. He is personal, friendly and professional. Thank you Terry, I am very happy with my Rav and with the deal you worked out for me. I will certainly be passing your name along to family and friends.
I had an amazing experience with this dealership. The Sales rep Phil Blumenthal was excellent and I would recommend anyone looking to purchase a vehicle here, go to him. He was prompt and courteous, even on his days off! I test drove multiple vehicles without any pressure sales, that’s a lot to say from any car dealer. Especially when it comes to a young female coming in on their own! Other dealers literally ignored me when I walked onto the lot, not here! I cannot rave anymore about being respected in this process, if you want to talk to someone who has mutual respect and doesn’t pressure you Phil is your guy!
Hello,
My company just bought a 2016 GMC Sierra from this dealership. The communication with the dealer was via email only. The sales representative that contacted me was Amanda Morvan. I can only say that I was really happy to negotiate a deal with an experienced salesperson like her.She gave me all the details and documentation I was looking for including pictures of the underbody of the truck. The dealers' website is great with a lot of add on features like a 360 view of the exterior and interior and plenty of information regarding the vehicle.
Recently got a car here. My experience with the car has been good. Cali helped me find the car and she was very helpful. Im leaving this one star review due to my experience with the finance department:
We dealt with Amber Duffney from the finance department. Right away we could tell she was annoyed with us being there. After being there for hours, by the time we made it to financing they were just about to close and we felt like we were holding her up. She was also rude to Cali right in front of us, telling her "you can go" rather bluntly. After this she took us through the credit application. We were denied and Amber explained that we could get the credit approval if my parent would sign on with me.
I am lucky enough that my parents were able to help. Amber explained that she could fax the credit application to the bank in my hometown and my mother would just have to sign at the bank and they could fax it back and I agreed to this.The next day I let my mother know that she just needed to drop by the bank to sign. When my mother went to the bank they had received nothing from Amber. My Mom is busy herself, so she left the bank and called to ask me what the holdup was.
I called Amber and she said she just hadn't gotten it done yet, but the forms would be at the bank tomorrow. When my Mom returned the next day there were still no forms to sign. She called the dealership herself and Amber finally faxed the forms then while on the phone.
After all this hassle we finally get to signing for the car so we can actually have it. At this point I was very excited to sign for the car, but should of had someone with me who had done this before. I made a huge mistake of not taking a detailed look at what I was signing. My excitement got the better of me and now know I'm paying more because of it.
When I originally spoke with Cali about getting the car she went and got approval from the sales manager to include 4 winter tires on rims with the car. I still have the printed and signed offer explaining this, but that's useless to me now. When signing for the car I regretfully didn't notice that the cost of the winter tires had been added into the loan I was financing. I've noticed this down the road and now I feel like a complete fool for not being more careful dealing with these guys. It cost me an extra $1000.00 for the "winter tire package" that was presented as an included package with the car.
I'm seeing now that this has been an expensive lesson in dealing with car dealerships and in the future I will be more careful... My hope is that this review will be seen by other first time buyers so they can learn from my mistake. Be very careful signing things, I know I will from now on.
Got our RAV4 today! It's our second car from this dealership, we're happy with them not until today. I'm so disappointed by the hassle and unprofessionalism that i received today. Not worthy to do repeat business with these guys! It should have been an easy one but seems someone from their end didn't do their job correctly and loyal customer like me is labeled "anxious"?!!... so much for customer service.. It could have been a one day transaction. and seriously no one is available to show us our car (since the sales person have been laid off days ago) even the sales manager is around? It's like "here's your key...the car is parked outside and your sales person will do his delivery to you once he became available". I walked outside and looked for the car in the parking..felt really weird!! it's like I bought a pair of shoes from the store!! come on it'll not take 2 minutes of your time!
i'm pretty sure you could do better than this.
I am a taxi driver.
I called Toyota Dartmouth for wheel alignment appointment. They gave me one months appointment.
At the appointment date I went there , they told me , you have to leave your car for all day.
I asked them why I took appointment one month ago???
They had no answer. Very bad experience.
Only time will tell if this decision was best. Traded in our old vehicle for a new one. First time dealing with Toyota. Seem friendly and well knowledgeable
If you're in the better market for a new car that will retain value and never let you down, look no further. The sales staff are extremely professional, and try to work with you to get what you want. One very nice thing is that the sales staff aren't pushy at all, no harassing phone calls or emails, just a relaxed experience that you can feel comfortable about. I would recommend this dealership to any of my friends. We specifically delt with Brandon McNeil, and that's who my review is based on. So once again if you're in the market for an automobile with great features and notorious Toyota reliability, dependability, and quality, take a trip in as you won't regret it.
Great guysto deal with....
This is where I buy all my vehicles as good deals and excellent service
We have been loyal customers to O'regans since 2010, purchasing 3 cars and typically having service done here. We recently hit miscommunication that left us disappointed but we were pleasantly surprised to have everything handled extremely professionally and quickly by Adam Condran, the service manager. He ensured that our car was re-evaluated and I can honestly say the customer service has been outstanding since. I think that a manager that is so willing to ensure that people leave with the best possible outcome speaks volumes and I couldn't say enough how happy we are that he took the time to reach out to us. Thank you Adam!
About as painless as buying a new car can be. No hard sales on extra warranties or pushing for upgrades. Was a pleasure to deal with Cali Wagner. She was very informative and willing to answer all my questions.
I had a very bad experience from Oregans Toyota Dartmouth.. Not at all customer friendly.. Someone introduced as a Business advisor even insulted me indirectly saying I don't deserve a RAV4 as my first car.. Got frustrated and disappointed by her comment.. I don't think people will prefer buying cars from them, if they don't change their attitude and behave good with clients..
Everytime I brought my car in here they always tried to upsell me something. It was not always something needed either. They also have tried to upsell me things that I don't need. It is as if it is a policy to upsell something on every single car that comes in. Once they performed an unrequested battery test, the battery allegedly failed and then then tried to sell me a battery when mine was perfectly good. Then they tried to charge me for the unrequested battery test. The worst are alignments. They have an alignment checker and they check your cars alignment everytime you go in to try and upsell alignments. I have gone in after recently having an alignment done and they have told me that it failed the check and they then tried to sell me another alignment. The last time I was in I had them do a general check and they told me that I needed $6000.00 worth of work. I then went somewhere else and they said that there was nothing wrong with my car.
Great experience with Terry Murphy (sales) and Adam Condran (service). They look the time to listen to our needs and found just what we wanted, making sure the vehicle was in top shape before leaving the lot. Loved the no pressure, professional approach!
Very professional and courteous to their customers. Never any hidden costs. Always a pleasure when I take my vehicle in for service.
Car ads tend to focus on the payment, going as far as weekly payments to make a car seem affordable. That's all smoke and mirrors to me. So I made a point of asking for the final, on the road price, assuming I'm paying cash. I got that price at other dealers, but not here, in spite of the direct question. I decided to buy a car here because it was the best car for the money, but learned during the financing phase that the price I was quoted was not really the final price. All the taxes and fees were added.
So, beware. They quote a pre-tax+fee total price and a monthly payment that includes everything. That's their policy, so I've been told.
On the plus side, the sales guy was good as far as selecting and driving a car. Some clarity on what the actual price is would have saved both of us a lot of grief. And prevented this poor review.
Great service team. This isn't a 5 because I have to wait 6 days to have the work done. Oh well.
We had a great buying experience. Our sales representative Terry Murphy was not a high pressure sales person in fact he was a solution seller. Terry made it possible for several test drives of the same unit to ensure we had the vehicle that met our needs. Once the negotiations took place Terry worked with our family and the management to come up with a deal that worked for everyone.
I occasionally have my car serviced here as it's convenient to my workplace. On the upside, the shuttle is very convenient, and the staff are always friendly and professional.
I typically do an all-day drop off at 7am. It is annoying when a small job ends up not being finished until 5pm, especially as the shuttle stops at 4. I'm not sure how the servicing order of dropped-off vehicles is determined, but this has happened a few times.
Also, I have sometimes noticed that things that are to be checked according to the maintenance schedule have been overlooked, such as minimum fluid levels or uneven tire wear. As a result, I have stopped having the regular servicing done here.
Staff is very knowledgeable and friendly which is very nice to see at a dealership. Also our sales person was not "pushy" and was able to answer all our questions no matter the vehicle.
My wife and I recently bought a used car from O'Regan's Toyota Dartmouth. They were very helpful, especially the salesperson, Terry Murphy, who was thorough in showing us the car, informative about its features, and responsive to the questions we had. We would recommend him, and the dealership as a whole, to anyone interested in doing business there.
The staff here are always extremely attentive, friendly and helpful! It's been a wonderful experience dealing with them every time from buying our vehicles, to the regular service. Would happily recommend buying from O'Regan's!
What a great experience buying my new 2019 Tacoma!
Terry Murphy my sales rep is an awesome guy and great at his job and I personally recommend him to any friend thinking about purchasing a Toyota. I love Toyota as my choice of vehicle and Terry Murphy as my sales guy! Keep up the good work Terry and Toyota Dartmouth!
I've been buying from the O'Regan family for many years and have zero complaints. Service, also zero complaints. I've always been served by kind courteous and knowledgeable staff. This is a fair minded company that truly care for their customers. Hats off to O'Regan's.
Terrible service everytime. They would not sell me the vehicle I wanted.... to focused on the upsell to the top of the line model. Had to buy used from a competetor to get the truck I wanted. Always an issue wheever I have to deal with service, I dont think they even care.
Buying the car was a great experience, as it should be, they wouldn't sell many cars if it weren't! The service department is very unprofessional to the point of being rude. They seem to be transfixed on up selling to the point of making you wonder if the work is necessary or not. They seem to only have one competent mechanic and you can only pray that you get her. Too many horror stories to recount. Good thing that their product is a good one. Looking for another place to get my car serviced.
My first O'Regan's experience was with Altima and it was fantastic. We moved to a Toyota for a bigger vehicle. From the sales process with Shane MacKinnon to ongoing service, everything has been delightful. I recently had an issue (covered by warranty) on my three year old Venza which required that it stay in the shop a second day. David in service treated me with complete respect, arranged for a rental so that I wouldn't be inconvenienced a second day. When they were reassembling the interior, some damage occurred, so they arranged for an upholstery repair person to come in and bring it back to original condition, again providing me with a rental due to the inconvenience of a third visit in three weeks. To Shane in sales, David and Justin and the rest of the service team, thank you for make car ownership easier!
This is our 3rd car from this Dealership and Brian in particular. Whenever you walk into that place, someone is there to greet you and take care of you. We trust Brian when making a big purchase decision such as this because he truly listens to what we want, addresses any concerns, visits many scenarios when we are indecisive and is a true pleasure to deal with! We couldn't possibly venture anywhere else when buying a car. Thanks Brian, and Toyota for a great quality car and great service!
Janel & Danny