A couple of weeks ago I was returning back to Nova Scotia via Corner Brook. Near Steady Brook my tire warning light came on my 2018 Lexus. I pulled over quickly finding the my rear tire was flat. I arrived at Western Toyota at a little after 4 on Thursday. Upon checking all my tires needed replacement as all had major damage on the inside tread wall, I now known that this is a common thing for the Fsport small wall tires. The first results was that they could not get the tires in the CB area and it may take up to two weeks. I was then told that the Female Manger had heard about my problem and was working on it. A few minutes later I was told the tires were being overnight form St John’s and my car would be ready sometime the next day. I was provided with a loaner car, and before I left the Lady.Manager asked me if I needed anything else.
I have owned vehicles for over 50 years the last several being Toyota and Lexus. I have never have had this type of service in the four Provinces that I have lived in in Canada. If I lived in NL this would be my one and only garage.
Thanks again for your assistance and ending my trip to NL on such a positive note. Perry Nickerson
Very professional. They were the best of the 3 dealers I went to by far. By a long shot. Ontop of giving me every chance to understand what I was getting myself into. They were sincere and honest. I had a very enjoyable experience dealing with western Toyota and I’ll personally be staying with them for as long as I can. Thankyou to zack thomas for all the help and getting me into my new car with a smile on my face!
We had good service.....it's just taking too long to get a new car.....3 months
Great service department. Sales not so.
I had a car breakdown emergency during my time visiting Corner Brook. I spoke with a friendly and helpful staff member (I believe her name was Yvonne) at Western Toyota the evening my car broke down and asked if they were able to help get me road ready/look at my car ASAP the next morning so I could get back on the road in the afternoon to where I needed to be for work by the next evening.
I was assured they would be happy to assist and had my rental car towed to their place of business that same evening, to be looked at/fixed the next morning as soon as possible.
I spoke with a different customer service member again the next morning and was asked by that agent what was wrong with my car? Even though I had already called and spoke with Yvonne AND had left a note with a brief description of my issue with my car. I was told by this agent that they had a "staffing issue" (who DOESN'T having staffing issues these days?) with their mechanics and they might not be able to look at my car until the afternoon. I reiterated the importance of my car being road ready for the evening in order to make it back to my workplace/the timely nature of my issue.
I called Western Toyota again two hours later around 1100 after not hearing anything and was told by a third customer service member that my car hasn't even been looked at yet because of the mechanic being "very busy with appointments," that "sometimes people cancel them or don't show up but everyone has shown up today."
I fully understand and value the nature of having appointments and keeping them, but I did have a car emergency happening, so it would have been nice if they told me first thing in the morning that I would be a lower priority than their regularly scheduled appointments... When I spoke to Western Toyota around 1100 I reiterated AGAIN the importance of my car being road ready ASAP so I could get to work. In the end, I ended up getting my car towed to another independent mechanic instead, who was able to fix my car and get in road ready within an hour of it arriving at his shop. So I paid for a tow truck to the Toyota dealership for nothing...
Overall a very poor experience dealing with Western Toyota. I don't know if it is an issue with staff communication or priority setting that needs to be addressed there. If I had known my car emergency situation would be a lower priority than their regular scheduled service appointments I never would have had my car towed there in the first place and would have researched independent mechanics first thing in the morning.
0/10 would recommended their service shop for roadside emergencies that are time sensitive.
Very friendly service. They had my weird sized tire in stock and helped me quickly get back on the road after a flat.
Very disappointed with the level of service. My buddy and I were there around 1 pm today and in on the showroom floor looking at the new tundra pickup,we were there for about 30 minutes and not one staff member could be bothered to speak to us,ask if we needed any help or anything. I was interested in a new tacoma and wanting to talk to a sales rep but left disappointed, guess I'll be taking my business elsewhere
Outstanding service! Both before and after my purchase(s). We have had a great experience buying from Western Toyota, and have been well taken care of after the sale. They had a great selection at a very fair price and helped us find exactly what we were looking for. I will definitely be purchasing our future vehicles from Western Toyota and certainly recommend them to others!
The place runs smoothly and very professional!
Bought our new family SUV at Western Toyota from Matt Sheppard, who was amazing to deal with. Matt helped us get the exact SUV we wanted and went above and beyond to make sure we were happy with our purchase. Would highly recommend Matt Sheppard and the staff at Western Toyota.
My family recently purchased a new Highlander at Western Toyota and had an amazing experience. We bought through Matt Sheppard who went above and beyond for us, to the point that he drove in on his day off so we could secure the exact model and trim we wanted. Matt even checked in periodically after the purchase to make sure everything was going well with the new ride. I would highly recommend Matt Sheppard and the whole crew at Western Toyota. Has been nothing short of excellent from start to finish.
I have been buying vehicles from Western Toyota for years! The level of service they provide is hard to find and will make you a customer for life. I have been dealing with Matthew Sheppard and Dave Feaver personally and can honestly say they go above and beyond for all their customers! You won't find a better crew to buy a vehicle from!
I have been buying vehicles from Western Toyota for years! The level of service they provide is hard to find and will make you a customer for life. I have been dealing with Matthew Sheppard and Dave Feaver personally and can honestly say they go above and beyond for all their customers! You won't find a better crew to buy a vehicle from!
Horrible sales service.
He acted so disinterested in getting our business. Arrogant, acting as if he was doing us a favour.
We order a truck from Matthew Sheppard back on July 4th expecting to wait until Aug to get our order in. Mid Aug we texted him to find out the eta of our truck, after 5 days of waiting on a reply, we were told that the truck was ordered in White not Black as per the build we wanted.
He made no attempt to follow up or remedy the situation…to get the truck we wanted.
Now he’s posting on Facebook (see image) that the exact truck we wanted is on route to the dealership.
Extremely disappointed with the service at Toyota and we will never go back.
Service means the most to me! Western Toyota have been very on the mark when it comes to service! Been with them for years!
Great people and service
Still here waiting for my car over a hour now that should have only been a half hour 🙄
Great Service!!
Great service friendly staff
I recently visited Western Toyota for some service work on my 2008 Toyota Highlander. I purchased my Toyota in Bc and have been very happy with the vehicle. When I visited Western Toyota I had requested my tow wiring be checked as it has become corroded since moving here a year ago. I was charged 59.98 plus tax and told they would have replaced before they could tell me whether or not it worked. The inquiry was whether it was currently working. If they could not check whether it was working g then why the service charge. They basically told me what I already knew and charged me$ 60.00 for no reason. I talked with the desk, not helpful. I have left a msg for the service mgr. And no return call yet.
Just a note I have 330000k on my vehicle and have never been charged so unnecessarily in 12 years. At other dealerships. On this visit we received an oil change a engine check, that were billed appropriately.
Update: spoke with the mgr. With No resolution. I have sent a photo of my bill to the better business bureau and Toyota Canada.
Awesome customer service!
Great service. Over the past 30 years and having 7 Toyota vehicles, I am extremely pleased with the service I recieved. I will soon be looking for another vehicle and wouldn't think of looking anywhere else.
Best dealership in western NL. Exceptional customer service in the service dept
Easy to get an appointment, quality work. Was able to find more cost effective places.
Toyota is always great, this one was no different, gloria the service advisor was absolutely great
Prompt professional service.
Friendly people and great atmosphere!!
Doing recall repairs on my 2011 Mazda 6, excellent long time service.
I was so impressed with the service I received in Corner Brook yesterday that I felt compelled to write this. The women at the service desk were beyond friendly and helpful. Best service I have ever received - anywhere!
love the staff! Service department will do as much as they can to help you out, especially if you are a routine customer
excellent service. friendly staff .
Had an appointment booked since September because Toyota wanted to check out the chassis. So I drove from St.Anthony on the 9th of December for the appointment at 9am on Monday morning. I showed up early with the thought I may get my truck in early. I checked with the service desk at 8:25 am. The service person took my keys and I asked if it was possible to get in early because I have a 6 hour drive home and it’s winter now I didn’t want to be traveling on a snow covered road in the dark. At 10:00am a Toyota employee talked to me to let me know that it would be at least another 30 minutes or more before they could check my truck.so I sat there for over 2 hours and my truck didn’t even make it inside the garage. I ask for my key, took my truck and left without anything being done, so it cost me 150.00 dollars for gas and I had to spend a nite in corner brook. Thanks Toyota you have now lost a customer. The reason I was given for the slow service was because only 2 personnel could do the job. I’m not sure how it works but I think if there is an appointment made at a certain date and time, that time should be available, not be ignored because Toyota can’t manage appointments. PS there wasn’t even anyone available to go out back to get my truck, so the person I was dealing with at the desk had to go get my truck. The strange thing is there were Toyota all around the coffee station, thanks once again Toyota
If you don't want to get an Amazing Service while buying or leasing your next vehicle - don't come to Western Toyota. ;-)
Guys. You are unbelievable. Thank you for being that positive and professional in this tough business.
Best customer service I've had and the women at the front desk is absolutely stunning
This dealership was nothing but top notch! Matthew Sheppard went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Matthew Sheppard to anyone who is looking for a new or vehicle.
We are from out of town and we decided to contact Mr. Herb Canning at Western Toyota when we were considering to buy a new vehicle this Fall. From our first phone call we knew this would be the garage that we would be dealing with from here on in. All of our questions and concerns were dealt with in a timely and respectable manner. The day we arrived to pick up our vehicle, my 4 year old son was with me. We were greeted with a smile and handshakes from many of the Toyota team members there. One of the sales associates brought my son a container of fresh popcorn which was to his delight. We loved the atmosphere, and felt very welcomed. We will continue to be a part of the Toyota team in the future and we would like to personally thank Herb Canning, Yvonne Byrne and Trevor White for such an awesome representation of 5 star service! Way to Go and we LOVE our Highlander!!!!
Awesome service! We recently purchased a new Toyota Highlander here and found the team was amazing to work with. Being from out of town, we had reservations that the purchase process would be difficult, however the General Manager, Herb, assured us that he would personally see to it that the process would be seamless, and he was right! He took time to listen to our concerns, he gathered as much information from us before he met with us to reduce our wait time at the garage. He made us feel welcomed when we arrived and his team were ready to help. It didn't take long before the paperwork was signed and we were driving away in our new SUV. Thanks Team Western Toyota and a huge thanks to Herb, Trevor and Yvonne. We are very pleased with our vehicle and looking forward to doing business with you again!
Excellent service with Western Toyota and all of the staff. The sales and service teams are great. The general manager (Herb Canning) is the BEST! He is very understanding and willing to sit down and have a discussion about your experience at the dealership. Herb believes the customer is number one and will go out of his way to satisfy a customer. My husband and I both own a Toyota and we love it. I am definitely a fan of Western Toyota!
Dear General Manager, I'm writing in response to your reply to my husband's review earlier. I am quite surprised that you couldn't locate our file at your Western Toyota Dealership in Corner Brook, NL, as your staff called me by my husband's last name (Jeffery) as soon as I walked in. It was not surprising they probably all know me, as I have been visiting your dealership almost on a weekly basis trying to solve problems. Your dealership couldn't even get the tire pressure sign off after maintenance of any of the vehicles, and suggested they didn't even have sensors! How could your staff possibly not understand when a wheel has a tire pressure sensor??? With one of our vehicles, I have brought it in twice after a regular maintenance recently just to get the tire pressure sign adjusted. Last time I waited for three plus hours just for winter tire change on that vehicle, and after insisting on getting the sensors adjusted, your staff finally got it done, and charged me $134.57 for winter tires change saying they had to spend extra time adjusting the sensors. What an expense for just a winter tire change! Not only that, your staff broke one of the caps on the rim and I had to bring back the car again. Four caps are missing from the winter tires, and your staff didn't even bother to put any caps back on the winter tires when they installed them. The tire pressure signs are still on in our two other vehicles. I am extremely hesitant to bring them back again, as I am worried about my pocket and my vehicles. I am pretty sure you can locate our file. Please call me at any time!
This is the worst dealership I have ever dealt with. They damage my vehicle or do substandard work most times I get service there. I have three Toyotas and although I love the cars, this dealership is so bad that I will never buy another one. They also refuse to honor warranty repairs - your warranty is basically useless there. Beware, stay away, and get your car serviced elsewhere if you already own a Toyota.