THEY WILL STEAL FROM YOUR CAR AND WHEN YOU CALL TO REPORT IT, THE MANAGER IS TOO MUCH OF A COWARD TO CALL YOU BACK OR DO ANYTHING ABOUT IT. TAKE YOUR BUSINESS ELSEWHERE.
That's my fourth Rav 4 from Stampede Toyota. Excellent car no issue what so ever
Super Friendly stuff ,Helpful Highly recommend Dealership
Pushy sales staff, sometimes you get a feeling that you do them a favor by purchasing cars from them
Very Very pushy staff. Sales staff call on a regular basis after being instructed to not call because you have already purchased a car. Country Hill Toyota will borderline harass you with calls from their sales staff, who do not listen when told to take you off the list and not to call. Even after speaking with unhaggale and their management, sales calls are still received. It is a nice dealership but they have pushy sales and sales harassment tactics which are not good.
Saw a used vehicle on their website and inquired online. Initial impressions were good, the staff were very responsive, went through emails, texts and a phone call regarding the vehicle I was looking at. The problem started when we got to my trade in. I was asked to provide more details and pictures to make the trade-in process smoother and quicker, and too come in for an appointment later on in the evening so that both parties could view each other's vehicles and discuss pricing in an expedited manner. Was even told that we could come earlier because they were free.
When we arrived we were directed to the vehicle we were looking at while they took a look at ours. After 45 minutes of waiting and watching our salesperson dealing with another couple and his two co-workers standing around we had been talked to for a grand total of maybe 5 minutes. This was despite us being asked to make an appointment, having gone through the entire process of exchanging details previously. In the end we ended up waiting for two printed out pages with the vehicles two offered values on them. When we countered with what other dealers had offered us for our trade, our salesman turned around and walked back to the other couple.
We weren't insulted by the offer by any means but we were rather flabbergasted that we went through that entire process, made an "appointment", drove across the city and waited 45 minutes for effectively what could have been communicated via text or phone call; especially given COVID and social distancing measures.
Advice to anyone looking at Country Hills used vehicles; an appointment isn't what you think it means and "selling" is apparently walking away after making your customer wait 45 minutes.
Needed to purchase a new vehicle recently (which is a bit of a challenge in the midst of a pandemic) but these folks made it really easy. Did everything via email and over the phone - had the car delivered to us by their staff - didn't even set foot in the dealership.
And we got a fantastic price on the car (there were multiple other dealerships in the Calgary area who were unwilling or unable to match the price that Country Hills offered on our vehicle.)
Farid and his team treated us very well and we'd recommend them to anyone.
I drove in for an oil and filter change. The crew was friendly, even those not serving me. They told me it would take about 20 minutes so I headed inside to the service lounge. I washed up using their incredibly clean restroom. Afterwards I sat down and made a phone call. It was barely 5 more minutes and the work was completed! From the time I drove in to when I left was barely 15 minutes! I paid the agreed upon amount and headed off with barely an interruption to my day! When I reviewed my receipt they had even checked my vehicle over while it was in there, confirming nothing visually wrong with it. Prices are fair here, and cheaper than the express lube stores around the city. I definitely recommend using the services Country Hills Toyota offers!
Let me be honest here... I was here to build chairs as part of my job. Alot of places don't treat us all that well, but here we were treated politely with great respect. These people will try there best to look after their customers in my opinion. The place looks very cool, including the fish tank.
***New Highlander Review – Buyer Beware**
I took my brand-new SUV from Country Hills Toyota (CHT), directly to my garage. My automatic lift gate failed to close, you can see it in the video. I immediately drove it back to the dealership, but was unable to replicate the issue. I continued to have this issue during the 3-year warranty period.
After I did some simple internet research, the hatch appeared to be inoperative when the weather was cold, which was later confirmed by CHT. By this time, I was near the end of my warranty, I notified CHT service center of my findings and still I was told that there was nothing they could do if I was unable to replicate the situation.
My SUV was now was out of warranty, but I was able to replicate the rear lift gate malfunctioning. A case was opened up with Toyota Canada. The blame game between Toyota Canada and CHT begun, leaving me with a $150 repair bill.
Fast forward months later, and SURPRISE the hatch malfunctioned. This time I spoke to Brian Schmidt the GM and again with Sean the service manager at CHT. I was told that the left strut had failed and needed to be replaced.
I spoke with Brian that I wanted my entire hatch fixed and needed to be able to use my trunk. He told me that Toyota Canada will perform a goodwill repair and CHT will cover a portion and I will have to fork up $550 +tax to have the right and left struts replaced.
After notifying Brian that I will not be paying for repairs that was clearly not my fault, I was called by the service team indicated there was a “revision” was made. They determined that the “left strut completely failed and required replacement” and all of a sudden it was determined that they could not find an issue with right strut; therefore, would not provide reimbursement (for the right strut).
I was rudely, cautioned by Brian that CHT was doing me a favour by contributing to the repairs and he was unwilling to fix the entire back hatch which could come up to $6000! He advised that this is a Toyota Canada’s issue and this is a manufacturing defect and it is not fair that his dealership eats the cost. I was informed that it’s recommended that I replace both struts, because CHT cannot guarantee that the right strut might give up at a later time. At this point I was confused, why am I replacing a part that I was told was completely fine? I’m assuming they put cost, over quality of their work.
I was told by Brian that it’s my call and the left strut would be completely covered by CHT and Toyota Canada. The right strut ..well he would look at the bill and get back to me, but optimistically said it would be “painless”. He was to speak with service department and call me back—this did not transpire. I have not heard back from this GM as of yet.
I contacted Brian several times and was completely ignored; I did not want to pay a blind bill. Keep in mind, I was given a very short period to make a decision by the service department or this “offer” expires. Finally, the service department called to notify amount. I ended up paying $600 to fix the right strut and $150 from my prior repair, which was very disappointing.
At the end of this, I went 5 years unable to use my SUV for simple things through-out the years ex. airport trips, snowboarding, groceries etc. I was punished with a $150 and $600 repair bill, car rentals, loss of time from work, unnecessary inconvenience, loss of value and random strangers helping me close my trunk.
I felt the need to share this exhaustive experience, and I am very disappointed in the final outcome and unprofessionalism of some of the CHT team itself.
Great Toyota dealership and excellent customer service. They took care of me promptly and with a smile. I would recommend that if you need to service your Toyota, these guys will take care of all your needs. I bought some tires and they had an awesome price when I shopped around. I found that all the staff from the Parts to Service are approachable, friendly and willing to help out. The Shuttle took me to work and picked me up, again the drivers were friendly and very nice people. I will be back for when I need service in the future. Thank you 🙏
I had an absolutely fantastic experience here. I had 2 flat tires and with the extra care protection on my vehicle my car was towed to this location. Then they replaced the tires and did an oil change all in the same day. Gary in particular was absolutely wonderful and alleviated all of my stress. Cannot recommend this Toyota enough! Thank you for everything.
Generally good service, and typically good availability for appointments, but I've had some issues over the years. Recently, I got my tires swapped and they missed that the tire pressure monitoring system needed to be programed for my new tires. This caused the warning light to go on and resulted in another trip to the shop to get it sorted. They also have insanely high prices for batteries if they are needed to be mounted in the trunk.
Took in our Highlander for an out-of-province inspection and all went very smoothly. The staff was professional and timely. We had complimentary shuttle service to and from the dealership and they did a great job with the vehicle. Would recommend Country Hills Toyota for service appointments and we will be back again.
Came in to look at a Rav4 to replace a van (lost in an accident). Gabe Castillo was helping us out and was very attentive to our requirements. Never felt pressured, found exactly the right vehicles I needed and we are a couple weeks now into enjoying our vehicles. We took a bit of time to decide to pull the trigger on the purchases, but they gave us that time to decide. Very happy with our buying experience and with Gabe! Thanks Country Hills Toyota!
I usually get good service here but in January 2019 I brought the vehicle in for regular maintenance schedule and got substandard service. I paid for a maintenance package that should have included tire rotation but they decided it wasn't necessary. In my opinion it was, and I paid for it so it should have been done. I also had some sensor lights on for rear tire. They told me it was a 500 part special order since the car was 10 years old. I decided against it and started planning for a new vehicle. Later this year I took the car to another place for an oil change. The mechanic mentioned that the wiring to the rear sensor was disconnected and he hooked it back up for me. Now the sensor error light is off and my car is functioning optimally! Very disappointing service at Country Hills, not sure if that was a "one-off" or if that will be expected next time I go there? I feel for them, it can't be cheap running that big building and having lots of staff to pay. I hope that is not why they cut corners on my service experience.
The customer care reps are wonderful...the last time on December 9 2019 I spoke to Megan who always takes time to explain properly and in detail what is happening with the vehicle. She and others at Country Hills Toyota are usually very sociable and seem genuinely friendly... I will unreservedly recommend Country Hills Toyota to any potential customer who wants a good experience that inevitably goes with the reliability and dependability of the Toyota brand..💥💫
I bought my last 5 or 6 cars from this dealer since we like to switch cars every 2 or 3 years. We bought them with this dealer mostly because they always offered free lifetime oil change to their customers. Last car though, the financing person said that they no longer offered the free lifetime oil change but that if we bought the Platinum Extended Care Plan, we would be cover for all complete services for 3 years and we will have free lifetime oil change. We bought this plan for more than $1000. Now they tell us that we do not have any more free regular complete services when we haven't reached the 3 yrs or kilometers yet. We asked why and they said that the regular services were not covered with this plan, only car defects and that they offered 6 free services as a courtesy, but this was not part of the plan they sold us. This was a total different story of what we were told by the Financing person who sold us the plan. We said ok, so now we have to pay for regular services, but what about the free oil change for a lifetime that we were offered as part of the plan? And they said "well, if you do not have that in written then you do not have them". We trusted them since we had the free service on all our past cars with them!!! They just kept saying sorry about that , sorry about that, but wouldn't do anything to help. Long story short, do not trust them, they would say anything just to sell their extra plans! They lost a long time customer and we are taking our business somewhere else.Their loss!
I walked into the dealership and was welcomed by Jon immediately. He was very proficient and had a lot of great suggestions. I will definitely be recommending him to family and friends
Recently bought a car from Jonathan. Although, it took me a while to find a car within my budget, he was extremely patient and considerate. Very knowledgeable and professional. Would highly recommend!
I am extremely impressed with how knowledgeable Jonathan is. He went out of his way to find a suitable car for me and my family. Would definitely come back for him when we purchase another car!
I have helped various family members buy vehicles in the past and have always found the process of buying a car long, drawn out and difficult. I was dreading having to buy a new vehicle this year. But, I have to say, my experience with Country Hills Toyota was amazing! They were professional, very respectful of my time (which was very much appreciated with a young family) and we were very happy with the pricing of our new vehicle. Would definitely go there again the next time we need a new vehicle.
Every time I go to a car dealer I always brace myself to be overcharged, have extra items that 'have to be done' or endless service reminders. I have been consistently impressed with Country Hills Toyota. They consistently do great work and don't overcharge. I always feel that I have been fairly dealt with. Keep up the good work!
This is a great dealership. All maintenance on my 13 year old Toyota Camry has been done here and I am always happy with the service I receive. I trust their service people completely and they are always super curtious. I will always deal with this dealership.
In the past 8 years I have purchased 2 new Avalons with the free oil change package and had all services done at Country Hills Toyota which has gone very well until this last visit which was today. An oil change was due so I drove from out of town to get it done. Upon checking in, I was informed that a service was also due now which I was told at my last visit, however, it was several months ago and I had forgotten. I was willing to have it done today but was told that they couldn't accommodate because it's "tire season" and they didn't have time. I was escorted to the service desk where I booked the next available appointment a week from now. I browsed the showroom for about 20 minutes while waiting for my oil change, when the service agent showed up and told me they refused to change my oil until the recommended service was completed. He didn't give a damn about my loyal history with the dealership or that I drove there from out of town for nothing and I felt extremely insulted. I truly love Toyota vehicles but after today I can assure you my next one will not be purchased at Country Hills Toyota.
Two week ago, we purchased 2019 rav4 through Wayne Fan. Wayne provided us very good customer service and we are very satisfied with our purchase . He was not only professional but I also considerate. Recommend to purchase vehicle with Wayne in country hills Toyota. I give Wayne five stars. Good job Wayne! From Richard
Recently we bought a 2019 Toyota Camry Hybrid SE through WAYNE FAN at Country Hills Toyota, Mr WAYNE FAN provided excellent customer service. He patiently listened to us and immediately understood our needs. He provided us a wealth of options tailored to our needs, which allowed us to make a quick and confident purchase decision. Thanks Wayne, you are the best!
My husband and I are looking for a vehicle at Country Hills Toyota and Gabe help us find what we need according to our preference. By showing us different options, explaining the pro's and con's of our choice, he help us made a better decision on which car to buy. He was so patient and friendly and most of all he is honest to his client. He considers our situation and NOT pushy at all. I am very satisfied with his service as well as the car we bought. If you are looking for a car and want to experience professional and friendly service, look for Gabe Castillo at Country Hills Toyota.
My husband and I are looking for a vehicle at Country Hills Toyota and Gabe help us find what we need according to our preference. By showing us different options, explaining the pro's and con's of our choice, he help us made a better decision on which car to buy. He was so patient and friendly and most of all he is honest to his client. He considers our situation and NOT pushy at all. I am very satisfied with his service as well as the car we bought. If you are looking for a car and want to experience professional and friendly service, look for Gabe Castillo at Country Hills Toyota.
My husband and I are looking for a vehicle at Country Hills Toyota and Gabe help us find what we need according to our preference. By showing us different options, explaining the pro's and con's of our choice, he help us made a better decision on which car to buy. He was so patient and friendly and most of all he is honest to his client. He considers our situation and NOT pushy at all. I am very satisfied with his service as well as the car we bought. If you are looking for a car and want to experience professional and friendly service, look for Gabe Castillo at Country Hills Toyota.
Jonathan Low was really great to work with. This was the second vehicle we looked at and ended up buying. Unfortunately we could not agree on a price for the first, but even then, knowing that, Jonathan was very courteous and friendly the second time around. Would definitely recommend him, and would go back for our next vehicle.
I'm really impressed with Country Hills Toyota.
I had my car in for some minor paint issues that were covered by warranty. They gave me a beautiful vehicle to drive for a couple of weeks, detailed my car and changed the oil too.
This is far more than I expected, it is greatly appreciated.
I recently just purchased from Country Hills Toyota and the experience was great. Though it was my first time and had little knowledge on the process the salesman and finance manager helped me with all the questions and concerns that I had. They made it easy and convenient for me to communicate and was very respectful. I would definitely recommend them to anyone looking for a new or used vehicle.
I had a lovely experience at Country Hills Toyota. Feizal was great to deal with, not pushy like some sales people can be, and he was honest and transparent. He also advocated for me to get the best deal. The team was also very helpful and gave me a lift to the dealership and to the registration office. Would definitely recommend, thanks again!
Through Jonathan, I was able to buy a brand new car easily and efficiently. Although it was my first time car shopping, he provided a welcoming environment and exceptional service. Not only was he professional, but he was also considerate and ensured that my concerns were addressed. He went out of his way to help me find a perfect car and made sure everything fit my needs. I recommend Jonathan Low for anyone looking to purchase a vehicle!
Said I was planning to get a car by the end of the summer and they literally said come back closer to the end of the summer as they obviously weren't taking me seriously. Was looking at the 86 and was considering trading in my 335 for it but they wanted to see the 335 and "appraise it" before they even let me take the 86 out. I said I would go get it but felt disrespected by the Asian sales manager and decided not to waste my time with this dealer. Probably a sign from the universe not to downgrade from a 335 to a 86 and deal with the terrible management here!
Gabe has done an excellent job getting the car I wanted fast and easy. He really listened and cared about my needs and his service is nothing but excellence. Good job Gabe and Gino, Thank you. I would definitely recommend CHT for those who haven't decided which dealer to go for for their next car.
Just bought a brand new car with the help of Gabriel and Gino. Gabriel went out of his way to give me the best service by ordering the car that I wanted from a different part of the city and making sure I got it as soon as possible. He even came in on his day off to ensure the car was perfect when delivered to me. I would definitely recommend Country Hills Toyota and Gabriel to anyone looking to buy a car. 10/10 customer service.
Best quality service ever. Recently purchased a new vehicle, Gino and Gabe really bent over backwards to make it work for both parties. Would highly recommend Country Hills Toyota as well as the gentlemen previously mentioned. Thanks!
We dealt with Gabriel Castillo over at the used car department and he was fantastic! He is not your typical car salesman. He truly cared about my needs and circumstances and made the shopping process very welcoming and helped me to understand everything very thoroughly. I would recommend Gabriel to anyone interested in purchasing a vehicle!
I bought 3 cars here at Country Hills Toyota.What can you say...5 stars. Best service I have ever had. The team there treated us with respect and was not pushy. We walked out with the vehicle we wanted and smiles from a great experience. Thanks Flory for all your help.
Country Hills Toyota is the best! Had a great experience here. Flory and Maynard provided an excellent top-notch service and made the process very smooth and exciting for our Family.Communication and follow up were great. Flory and Maynard were super down to earth, easy to work with. Thanks for the positive experience helping our Family to get our new vehicle.
Excellent Customer Service. Had a wonderful experience here. Especially Flory , Maynard, Sarah who made our car shopping memorable and affordable and most importantly with less hustle. They took care of everything from sale to delivery.Thank you To Country Hills Toyota.
Amazing experience at Country Hills Toyota! Hanif was very helpful and went above and beyond! Truly treated us like family! Quality service that can't be beat. To anyone looking for a good dealership, I highly recommend this one :)
Gabriel C. from Country Hills Toyota was AMAZING! I have no words for this guy! It was my first time buying a used car and he was very honest to me. Answered all my questions and found solutions to my needs! Gabriel exceeded my customer service expectations from a dealership. If you ever need to find an approachable, pro, and a friendly advisor at this location, look for Gabriel! ☺️
Gabriel wasn’t like any cars salesman! Wonderful very knowledgeable about all makes and if he didn’t know he would find out. Kept me up to date with the entire process, and went above and beyond by ordering new OEM mats for the vehicle! Thank you for all of your help and your honesty. Would recommend Gabriel Castillo to anyone looking to purchase or trade in a vehicle at country hills Toyota!
I experienced a major issue with my vehicle that other automotive centres were not able to diagnose. My experience with the service adviser Mike Ritz and the mechanic Jamie was absolutely fantastic. They both went above and beyond their jobs and can’t thank them enough. Especially Mikes exceptional personal approach for making me feel like a valued customer was very reassuring that I had my vehicle in the right hands.
Country Hills Toyota is the best Toyota in the city. As soon as we walked in, we were greeted by Dianne at reception. She let us know where drinks and washrooms were and immediately contacted our Product Advisor to let him know of our arrival. Our Product Advisor, Joey was very honest - something hard to find nowadays. He didn't rush us to buy a vehicle, was very knowledgeable and wanted what was best for our needs. See Joey if you go to CH Toyota! Finally, when we picked up our vehicle, Oliver had gone over the features of our car without rushing through the process and always asked if we had any further questions. Fun experience from beginning to end. CH Toyota, you rock!
Life is busy and everyone at Toyota made it as easy as possible to purchase a car from them. They were extremely accommodating and highly efficient. Adam is an amazing and honest car salesman. Also this dealership is the nicest one I've seen with a large coffee bar as well as a huge play area for the kids. We look forward to being a part of the Toyota family!
Good Service, professional staff, efficient buying process.
Country Hills has been easy to deal with for my family and my own car needs. Being with Toyota since 1995, I appreciated that the dealership values this relationship and reflects it in the buying process, either with going the extra mile or providing good advice on how to achieve what I want.
The staff were professional and ensured that my car deal as delivered to my expectations. When the car wasn't ready as expected, they provided a loaner to me (I had to refill it with gas though). They communicated the process for me and made sure my wishes were respected.
Thank you Country Hills and to the Staff who helped with each step. I'll refer family and friends here if they are looking for good service.
My experience at Country Hills Toyota was amazing. Especially from one of the sales rep, Brian Gee. My mind wasn't set on purchasing a vehicle, my original intention was to look at my options and go from there. I was most interested in the Highlander and Brian was very patient and honest with explaining to me my options and he explained to me very thoroughly what would accommodate me and fit my lifestyle. Never once did I felt pressured into buying. - Unlike a certain dealer, which I shall not put a name to - Although I still haven't made my decision yet, I will definitely be coming back and recommending all my family and friends to Brian Gee.
Extraordinary Service! Thank you very much Mr. Brian Gee.
Brian Gee is the man to talk to. He took the time to understand what I really needed. I came in undecided between 2 different vehicles and 2 different models as well. Brian understood what I needed,where I could save money and honestly gave me his advice. He didn't skip over numbers,explained everything in depth. I decided to hold off on my purchase for now,but will be going back to Brian once I decide to purchase my vehicle. I will be referring all my friends,family and clients to Brian. His customer service and people skills are exceptional.
Bought a 2013 Toyota FJ Cruiser last summer from Tony.
I got a good deal and great service! In the last year, I have driven to Washington, Wisconsin, California, Edmonton a few times, Lethbridge a couple of times and I'm off to Washington again next week!!!
I've put about 40,000km on my FJ in the past year!!!
Love my vehicle, love my Toyota salesman and love the service center staff (always courteous, friendly & polite).
Thank you Country Hills Toyota!!!
-Cristine Camp
I took my Tundra for a detail and WOW was i surprised by the amazing work and customer service I received!! Perry Burns who is the detail manager at the Country Hills location made me feel like i was a good friend. I was 100% satisfied and strongly recommend anyone needing work done to go to the great team of people at CHT. Perry I will never forget how much you went above and beyond to take care of me and my truck. Thanks Toyota
Just wanted to post about my experience last week. I booked my appointment online which was quick and easy. Upon checking in, the service staff were incredible. The checkin process was extremely quick. They walked me through the service, talked about options for work to be done that day vs later, listened to my needs and ensured things went well. The car was expected to be finished by 3 but the service rep indicated that they would do their best for earlier. I took the shuttle home and at 1015, I received a call that the service was finished, cost less than the estimate (yeah!) and a shuttle was ready to come get me. The service experience was incredible and will continue to bring my car to Country Hills Toyota!