Very professional. My warranty had just expired and there was something wrong with my A/C. They fixed the problem and said those magic words “no charge”. The car is nice and cool again. These guys are the best.
Great dealership and staff. Ask for Anthony today until Wednesday for their special loyalty event.
I would highly recommend Olivia for any of your Subaru purchases. Energetic, highly-knowledgeable, and a pleasure to speak with, she made us comfortable couldn’t have purchased the Forester with out her. Well professionally and absolute delight to work with her. Good luck and thanks Olivia👌
I've been dreaming of owning a Subaru Ascent since they launched a few years ago. So when I decided to finally put this plan into action earlier this month, the amazing service from Downtown Subaru did not disappoint. I wasn't sure what to expect during the strange new world of social distancing and COVID restrictions, but the sales experience led by Melissa Yiu was seamless. I had done a lot of research online prior to reaching out to the dealership, so what I was looking for were some actual vehicles available on the lot in addition to financing options. Melissa created charts that really made it easy to compare the options side-by-side, and she wasn't phased by my thorough list of questions. We did almost everything by email, which helped around my busy schedule. The only time I needed to go into the dealership was to do a test drive and pick up my car! The car itself is absolutely fabulous for my large family (the three rows was the biggest selling point for me!) and I feel comforted by all the safety features that my Subaru comes equipped with. The only thing I've been asking myself is why did I take this long to do this?!
The communication and convenience of service has gone down severely throughout COVID-19. No consideration for your time. Absolutely no convenience if you do not live in Downtown Toronto.
We are grateful for all the help we received from you guys. Specially, from Isaac, who has made this very important step for us, a stressless and exciting experience. He has always been there for every question we had and always solving the issues that came up, giving us always flexible options to comply with everything. Now we have a car we dream of and it is all thanks to you!
Buying my car at Downtown Subaru is one of the simplest, most fulfilling car purchases I have ever made.
This is all because of Olivia Monisse, a salesperson there and the most client-friendly person I have ever had the pleasure of dealing with. Due to COVID-19 production delays, as well as shipping delays, getting the car I wanted was becoming impossible, with many other dealers refusing to negotiate or even meet with me.
With Olivia, the negotiation was fast, reasonable, and fair. Once the purchase was made, she made sure to keep me in the loop on the whereabouts of my car and any issues. I really appreciate the care and time she took to inform me of any delays, including reasons why and how they would try to mitigate further delays. In the end, she even had to drive to another dealership to pick the car up and bring it back to Downtown Subaru for me.
The consummate professional, I would highly recommend Olivia for any of your Subaru purchases. Energetic, highly-knowledgeable, and a pleasure to speak with, she made what could have been a troublesome purchase into an absolute delight.
Great experience dealing with Melissa! She was very well informed, patient and answered all of the questions that we had and even the ones we didn't think of! The process of buying, even in COVID times was well organised, quick and safe. I would definitely refer people to Melissa and Downtown Subaru!
Had a wonderful experience with our sales rep. Was very informative pointing out all the advantages of Subaru ownership. Highly recommend their presentation.
Very pleasant experience. Melissa was a good sales rep. We needed a trailer hitch and she did her homework. Quite and fast.
What makes buying a car a positive, informed experience, even when a pandemic strikes? Melissa. A big thank you to her for helping me with my purchase. She was attentive to all details and is extremely well organized and thoughtful.
Although we did not end up buying, I just want to say that the customer service here was excellent. The salesman (Eric) was patient to explain everything properly to us and understanding our needs well. I would definitely go back here if I am in the market again.
Fantastic customer service from Scott, always get treated fairly and the prices are very reasonable. They were also fantastic with me when I bought my car 7 years ago. Been a regular customer ever since.
Outstanding A+ service from Melissa in the sales department of helping me navigating through my first car buy.
She's professional, courteous, and most importantly, extremely forthcoming and transparent. This is an increasingly rare quality in this line of business, and I am very grateful to have her as my helper.
I highly recommend new and old Subaru buyers to visit Downtown Subaru. I know I will, for many more business.
I found Melissa at Subaru Downtown, Toronto, to be exceptionally personable, patient and helpful. She made the process of leasing a new car much easier than I had anticipated. Once I came to pick up the car she took quite a long time explaining to me every feature. Once I returned home I found a further email from her with notes and reminders. I highly recommend her.
Second time Subaru customer with David Robe of Downtown Subaru. David is a knowledgeable, conscientious and committed Subaru representative. He puts a friendly face and easy personality to selling cars of excellent quality and value that emerge more concretely the longer you drive them. I've only had good experiences with the service department as well. Thanks David.
I purchased my Outback from downtown Subaru because of Olivia Monisse. She is a pleasure to deal with. Olivia listened to my requirements and recommended the trim that's appropriate for my needs. I never felt pressured and there were no surprises. Not only is she knowledgeable, she communicates very well and showed a great deal of patience and professionalism when walking me through the features and setup that I found very helpful. Thank you Olivia for making the process seamless. Olivia loves her job and it shows. I highly recommend Olivia and downtown Subaru.
Great service until I emailed 20 minutes before close and no reply. Seemed ok value. I was disturbed by the sign they have. Looks like they will damage your car then deny responsibility. This wouldn't wash in the UK.
I had a wonderful experience at Downtown Subaru with Melissa! She sas so helpful and patient with me as I navigated my way through my first new car purchase. She was so attentive to email and always provided me with as much information as possible for me to make my own decisions. She truly was a big reason I got my new car where I did!
I serviced my Impreza for several several years now and they have never disappoint. Service was very fair and efficient and when asking for parts, I was on call with Chris and he provided excellent customer service. Would recommend to anyone!
Great service! Olivia Monisse thank you for making this a nice experience!
My family and I were very pleased with the service that Olivia Monisse provided she was very patient, courteous and professional. She was very knowledgeable answering all our questions about the specific vehicle and all the options that Subaru offers.
Olivia make this experience very pleasant and my family and I are very excited with the new vehicule.
All the appointments, documents and paperwork in general was handle on a very efficient and timely manner.
Overall... Olivia was amazing!
Proud owner of new 2020 Subaru Crosstrek 6MT. Olivia was very patient and helpful along the way during the process of purchasing the vehicle. I would highly recommend Olivia for the service, care and compassion during the strenuous process of buying a new car. Thanks Olivia!
Melissa Yiu - best car purchase experience I have ever had. Melissa is super-knowledgeable, responsive, listened to what we wanted, and gave excellent advice. No stress - just good, solid information delivered with expertise. Make sure you deal with Melissa.
After Years of disappointment at Willowdale :A breath of fresh air.
My intake was quick & they dropped me at my destination. The service was exactly as stated the staff are super helpful, warm and friendly.. They were also Great about assisting me with some connectivity issues as well. Can't thank the men enough.
Unfortunately the dealer will not pickup no matter what. Very sad.
I am a new Subaru owner. I was at another Subaru dealership a few years back but did not like the products at the time. Recently i heard much better things about the cars so I decided to give it a second try. Whilst I was doing my research online I was put in touch with Olivia, and she was very helpful and genuinely wanted me to choose the car I wanted. I finally made an appointment with her over the phone and take. Look at quite literally the last 2019 model in Canada with the options I wanted. I arrived late because of traffics, and by then it was already past Olivia’s work hour, but she did not even complained once or rushed during my visit; she went through all the features and highlights of the car, and even took us for a test drive. In the past month I was in the process of returning my leased vehicle and she understood my situation and gave me more than ample time to pick up the car when I was 100% ready. Fast forward to last week when I was finally ready to pick up the car, again Olivia gave my dad and I a warm welcome and even drove us to the dealership herself even though it was past the shuttle service hour!! The car was cleaned, all the documents were ready when we arrived, and she even gave us a surprise holiday special discount. But I was most impressed was that she patiently walked through every function on the car to my dad and I, and made sure that we were happy and understood all the details. Hats off to you, Olivia, it was only a cheap-o Subaru Impreza, but you gave us the experience as though we were buying an expensive European car.
Hello there
Just wanted to thank Downtown Subaru for your utmost "professionalism". The top rated Japanese vehicle suffering from terrible and egotistical staff. I can't speak for all of course, but the ones who provided their service to me were trully some of the worst I have ever experienced. They were sarcastic with their remarks, and provided me with false information. A grade schooler would be able to tell the difference between transmission and front wheeled barring noise. Canadian Tire auto center has much better and knowledgeable staff!
Just want to thank Subaru for the most expensive car wash.. cost me a total of $61+ tax.
They offered to change the barring and keep investigating if the noise continues. Instead of apologizing about the unfinished work, they took my money without doing anything.
Strongly recommend if you can avoid Subaru dealer, do so. There are plenty of better licensed mechanics out there that won't cheap you out and you can create a trusting relationship with.
Ive been going here for service for the past three years for my Forester. Jeff and his entire team are friendly, knowledgeable and professional. I know I can always count on them to answer all my calls, texts and questions. People here go above and beyond so it’s worth travelling from out of town. I highly recommend the service department at downtown Subaru.
I had a great experience with Olivia here at DT Subaru. So I was looking to buy a forester and I contacted all the Subaru dealer in Ontario, Olivia offered me with the best deal I could find. She was fantastic! The whole process went very smoothly, and the car arrived even before the ETA.
10/10 would recommend to friends.
I’ve been looking for a Crosstrek for over a year. After reading a bunch of reviews, I decided to go to this dealership and asked for Olivia. She made the entire process very easy and fun. I never felt pressured to buy anything that I didn’t want. She’s clearly a professional and knows how to treat her customers well. I had an excellent experience overall and am extremely happy with my new purchase
I highly recommend Melissa at Downtown Subaru. Melissa and the staff of downtown Subaru were so accommodating when my family and I came to inquire about their vehicles this past summer. It was difficult choosing between a Forester and Outback but Melissa helped us make an informed decision to get an Outback. We had to order in advance the 2020 Outback and throughout the process, Melissa has been very patient with us. We never felt any pressure to buy, typical of car dealerships. Moreover, Melissa helped me choose the accessories that befit my lifestyle, hence saving a lot of money from taking various features that I will never use. I would certainly deal with Melissa again for future purchases.
I had a great car buying experience. The staff was super friendly, patient and a big thank you to Olivia for making the purchase fast and easy. Going back soon to replace my wife's car with another Subaru!
Worked with Mike Acuna towards the purchase of a Subaru Impreza while shopping between brands. While we ended up going with the other brand, this was the best dealership experience that we had by far. Mike had a positive attitude, helped us get a competitive price, and went above and beyond working during and after hours. Thanks for everything Mike.
Impeccable service. Friendly, professional and considerate of their clients. Service department goes above and beyond to get your car serviced in a timely fashion while ensuring you feel confident about the work complete. Shuttle drivers are accommodating and friendly. Would recommend sales and service of downtown Subaru to everyone. :)
I got a letter in the mail saying brake light switch is defective, bring your car in for warranty replacement. So I did. They had it fixed in half an hour which was great, but when I asked if they had anyone available for a test drive to diagnose transmission vibrations they couldn't help. Told me "if there's no lights on the dash, there's no problem"... I'll give them credit for the brake light switch replacement but their diagnosis strategy of no light no problem is scary. This is the second dealership I tried for the transmission vibration diagnosis.
I just want to share our wonderful experience purchasing a car from Olivia Monisse. Her relaxed and enthusiastic personality was a wonderful breath of fresh air, considering purchasing a new vehicle can be quite daunting. Her knowledge of the vehicles and her patience helping us choose made the decision making very easy. I have never had a car salesperson spend so much time going over all the new safety features and other components of the vehicle and I felt very comfortable driving my new car home. I would highly recommend that anyone purchasing a Subaru go straight to Olivia. Downtown Subaru, you are lucky to have her!!!
We had an excellent experience with Olivia when purchasing our Subaru Forester. She is knowledgeable, easy to understand and honest, qualities that made our purchase seamless. Upon delivery, Olivia was extremely thorough in showing us all the bells and whistles of the modern age car. It’s reassuring to know that we can call upon Olivia if we have any questions or concerns. Overall, it was great to work with her!
Worked with Melissa Yiu to lease a Subaru Outback- she was professional, helpful, honest, and transparent. We converged upon a price with minimal headache- did not encounter the usual dealership antics or any hidden fees which was refreshing. Very happy doing business with her and have no hesitation recommending Melissa/downtown Subaru to friends/family.
The service from Melissa at Downtown Subaru was so great, that our family decided to purchase a second vehicle from the dealership again! The knowledge and friendliness of all the staff made the repeat purchase worth it. They don't pressure you at all, and let you take your time.
Let me join other reviewers in the praise for Olivia Monisse. The whole purchasing process went extremely smoothly. The price Olivia offered was very fair. The dealership did not have the car I wanted in stock, as Olivia explained before we started discussing the price. The wait time for the car was exactly as promised. On the day of the pickup, the experience could not be more pleasant: all the paperwork was ready, the car waxed, fully fueled, and ready to go. And Olivia carefully explained the major features of the car to me.
Overall, an amazing experience. I highly recommend Downtown Subaru and Olivia.
Brought my Outback in for service a couple of weeks ago for transmission and gear oil change. Ken and the rest of the service and parts team were able to get the job completed in great time. Thanks very much for the prompt service, I will be seeing you soon withe the other Outback.
I had a excellent experience working with Olivia Monisse at Downtown Subaru in purchasing my 2019 Subaru Forester. From the get-go, Olivia was very knowledgeable, to the point, and transparent with the numbers and details. From the time of purchase to delivery, Olivia remained in contact and kept me updated every step of the way including all the preparations required on my end. On the day of pick up, Olivia was very thorough in going through many of the car’s features and took her time answering all my questions. Olivia was very pleasant to work with. I never felt rushed in making any decisions and felt I was listened to. I recommend Olivia to anyone interested in getting a Subaru!
Friendly service staff were able to help me with a small problem quickly. However when I went they were so fully booked they said they wouldn't be able to help me with any of my car's other issues for over 2.5 weeks. They might need to expand the amount of staff/service bays if they want to be convenient for local Subarus owners.
I brought my Subaru to this dealership for an oil change and maintenance and had a great experience with the Service Department (I was actually taken care of by the Service Manager Jeff that day). I would highly recommend taking your car to this location for service!! Very professional, great service and would definitely take my car here again!
I've been coming to Downtown Subaru to service my car for years. Every time I come I'm always treated with respect and professionalism from the service dept. They value my time and always treat my car as if it was their own.
I will continue to return to this dealership for service because of the service dept and would definitely recommend it to anyone.
I had an amazing experience with my service here @ DT. Subaru. Came in for oil change, tire balancing & alignment.
Service from Jeff & Scott was superb. Exceptional customer service and with their experience, I fully trust my vehicle with them.
When looking for parts, I come to Jojo, Joe Hagen or Nathan for assistance. Their expertise with finding the right parts for your vehicle are superb.
Will definitely come back again!
My wife and I bought our Legacy in 2011 and not only was the purchase transaction honest and straightforward, we have found the ongoing visits for servicing very convenient and personal. Every person we have interacted with has been open and transparent and treated us as if THEY are luck just to have us come back.
Our visits are made even more personal with the service of Jeff, during my recent visit and all visits he makes sure to come by and say hi and ask about the family and my new born. Jeff and his team keeps us going back.
We also enjoy the quality and efficiency of the work the team does and we have never had an issue in the last 9 years.
The only reason I did not rate a 5 out of 5 is because sometimes the cost of parts can be on the high end. I do not mind paying the price for the labour, like I said, it is quality. However, there is some room to examine the costs of parts.
Overall, I would recommend Jeff and the Subaru team. They treat us well!
Had my transmission and differential fluids changed on my 07 Legacy. Price was competitive, service was quick and painless.
Very pleased with my Sales Rep's, Keith and James, they were very helpful and accommodating with my schedule. When the vechilce arrived they informed me right away and when I went to pick it up they walked me through everything. I really appreciate this service and would recommend this dealership to any friend who wants to acquire a vehicle.
On the day I went to pick up my new vehicle, noted glaring discrepancies between the lease agreement and the offer sheet I'd signed two weeks prior. The $ value of the monthly payments had increased, and the lease term reduced from 48mo/96k to 36mo/60k. Initially told the lease agreement couldn't be changed because the manager was away, and more hilariously that that the offer sheet wasn't a valid contract. When I indicated I'd come back when the manager was in, the salesman changed his tune. After a few unsuccessful attempts,he finally produced a lease agreement that matched the offer sheet. Two hours spent on a transaction that should have taken five minutes.
I've found another dealership to service my Outback.An excellent vehicle.
Here's why I love this place. Over 6 years ago we walked in to look at a car, and ended up going with an Audi. We were there for maybe 20 minutes. 3 years later, we came back when our lease expired and the same sales guy (Bruce) remembered us, remembered the car we picked before (Audi) and gave us a no BS deal right on the spot for a new outback. Car has been superb to drive and our lease ends now, if we go with Subaru again you better believe I'll go back here no doubt about it.
Got both my 2010 Impreza and 2014 WRX here. Developed a great relationship with this location and they treat me well.