I can't say enough about the exceptional help I received from Faizal Arfeen at Stratford Subaru. While in Florida the battery died on my 2018 Crosstrek with only 12,150km. I contacted the closest Subaru dealer in Fort Myers and he refused to honour the warranty as it was a Canadian car. I spoke with Faizal and he he went out of his to call the dealership and clear up the problem. Thanks to Faizal I was back on the road. You went above and beyond to help me out. You are a true asset to Subaru.
A nice store to work with. The sales rep Chris Lee was very helpful and accommodating. Would come back to purchase a Subaru.
Called endless times to get our backup cameras to be fixed, been close to a year.We know a lot of it has to do with the place being closed but it should not take this long. If you are not going to fix the camera then just give us the money and we will get it done ourselves. Frank and Brenda Jensma
I bought a 2020 wrx from back home (northern Ontario), I work out of aylmer, and I have called SEVERAL subaru dealers from where I live (waterloo) all the way to Sarina, nobody can squeeze me in to get my car looked at as I had every single light on, on my dash and being new I didn't wanna run it without being checked, stratford subaru got me in the day I got back from work (long haul trucker) didn't need to wait at all, I showed up to the dealer, and they took my car right in! Everyone at stratford was VERY friendly and helpful and considerate and I would recommend this dealer to ANYONE living in Southern Ontario, I drove an hour to bring my car to these guys and will continue, they have become my #1 dealer for my car and the only ones that will ever touch my car, very satisfied with them and the service that is provided to the customers. Thank you stratford subaru for taking care of my needs ASAP and being the great people you all are!
Funny detail, sorta....
They have 1 portable debit machine for 3 areas, and they sometimes have to look for it!
These are good people. Breath of fresh air compared to the nasty Toronto dealerships.
Went to look for new SUV and bought one. Was a friendly and simple process.
We've purchased a vehicle from Stratford Subaru before (and also under previous ownership)-- it's always been a good experience. Dealt with Chris Lee this September (2020) and he was excellent-- no pressure, helpful and knowledgeable. We've always been happy with our Subaru vehicles, which is why we keep going back.
Friendly staff. Not pushy.
Very disappointed in this dealership! My daughter bought a vehicle and not even 1 week after picking it up and the front wheel came off while she was driving!!! We received poor customer service and was told the level of customer service we received as due to COVID! To me it seemed as they treated this serious incident as a minor issue. Would not recommend this dealership to anyone!
Very disappointed
I bought my Subaru in 2018, and have had nothing but issues with the car, the service and the management. They have gone through 3-4 service managers and each time I try to get repairs complete on the issues that were present from day one, I get the run around. I brought my Subaru in for repairs this year, and was provided a loaner car. After getting my Subaru back, I noticed there were new issues present such as, the windshield washer fluid spray hose was not connected back to the attachment, and thus I cannot use the windshield washer fluid. In total, I have gone back to Subaru 9 times in 2 years for issues that should have been found in their "300 point inspection", and at best, should not have more issues coming out of their shop than going in. I have now taken my Subaru to another location and would rather pay for service than to deal with Stratford ever again. Avoid at all costs.
Considering these difficult times, Stratford Subaru were very accommodating, friendly and flexible to my needs. Keep up the good work.
Polite, friendly, good attention to health and safety of their clients during this time, good service on car.
Everything went well with changing the snow tires to the all seasons although I was billed for storage which I was offered free for the first time,they said they would credit me on my next service.So everything is good.
Can't say enough about the service department. Friendly, professional and go out of their way to accommodate. Many thanks
Outstanding service. Just had my car detailed and I've never seen such a thorough job. Very friendly and helpful team.
I have only used the Service Department for my Subaru. I first went to them because of a recall on my Impreza. They’re professional, polite and knowledgeable. I have gone back for regular maintenance and will continue to go to have my car serviced. I enjoy booking my appointment online.
Brought my Outback in for transmission and differential fluid flush. I was impressed by the customer service and promptness of the service! I enjoy working with this location and have never had a problem!
Extremely helpful with a recall on a U.S.A. car. They did extra research and made sure they had all the parts. Very pleased and impressed!
very good experience in Service dept. They gave me Saturday as an option which was great as weekdays are difficult. Service advisor told me exactly which service package the car required and the price up front. I waited in customer lounge, grabbed a great coffee and used the wifi and it was over in no time. Back on the road in an hour.
Prompt, professional service. Chose the commute to Stratford to buy my Cross Trek and now have it serviced there over using the dealership where I live (over 60 kms away). Stratford Subaru tries harder and delivers better.
When I bought my car last year, I can honestly say it was the best experience I've had purchasing a vehicle. My car is in great shape, but needed an oil change and the service was wonderful. The folk at Stratford Subaru treat you like you matter. It's a very welcoming atmosphere. I highly recommend Stratford Subaru for full service.
Great service, they are really friendly and actually listen to you explain the issue you are having. Honest advice was given to solve the problem.
I travel from Kitchener to get my car serviced even though there is a dealer in town. Night and day difference!!!!
Great service, they are really friendly and actually listen to you explain the issue you are having. Honest advice was given to solve the problem.
I travel from Kitchener to get my car serviced even though there is a dealer in town. Night and day difference!!!!
Service was excellent . Things were explained well by service manager. Prompt pickup when car was ready. I booked my appointment online which was easy. I think Stratford Subaru prefers this booking method as twice now I have phoned to book an appointment and did not receive a call back. I will just go straight to online booking in the future for routine servicing.
Way better with the new management. Service on my vehicle was done most appropriate & NO surprises thanks to an attentive service department.
Amazing service! Not pushy and very efficient. Todd was fantastic. Chris was super helpful with the finances. The used Subaru was spotless when I picked it up.
Thx to Faizel Arfeen giving exceptional service plus always taking the time to answer any questions I had.
Jerome the mechanic that worked on my STI did an exceptional job well done installing the parts while providing a friendly family like atmosphere throughout the whole team at Stratford Subaru🤘🤙
I have had problems with the service dept every time I bring it in for maintenance. The last three times I asked them to fix the tailgate switch but they never do anything.... they just say it is working properly. Today I asked them to disable or neuter the super-annoying RAB sensors... dealer response is they cannot do anything about it (forums state otherwise). Strange that they don't call mid-appointment to talk to me to ask/clarify/discuss. Done with this place.
Saw a used 2018 Subaru Forester for a decent price on Auto Trader that was at this dealership. Inquired on Friday night if the vehicle was still available. It was but had no CarFax report. I wanted to know if it had been in any accidents, one owner, etc. Was told they would get back to me on Saturday. No Call. Closed Sunday. I called on Monday and was told it was still available but no CarFax as of yet. Was told they would call me back. Tuesday morning I called again and was told by Chris that the car was still available and the CarFax stated no accidents and one owner. I asked if I could come over and see it. I told him I was from Mississauga and Stratford was a 1.5 hour drive for me. Chris said the car was available and made a VIP appointment (laughable) for me at 3:00. My wife and I got there at 3:10 and was told by Todd they sold it last night at 6:00. Thanks for wasting my time and money. I kind of thought this Forester was priced a little low. Was this vehicle ever really available? I think they posted it just to get customers to come by and buy a new car. Phishing scheme which is illegal. I will be making a formal complaint to Subaru Canada. Thanks for nothing!
Everyone is very friendly and helpful, and the service department was able to fit me in for an oil change on very short notice.
Polite and professional. Shuttle service into Stratford was appreciated.
Never a bad experience at this dealership. Very reasonable prices and good service. Always on time!
Easy, fast, reliable, trustworthy and easy!! Definitely the only Subaru dealership to buy from. Thank you!
Had my car in for a recall. Very fast and friendly. I will definitely be bringing my car back to this Subaru .
The "VIP" appointment I had was the biggest waste of my time. I was passed around between 4 people from this dealership in 1 day. Todd, Kurtis, Customer Service, and Chris. Kurtis passed me off because his delivery and fixing a door was more important. VIP my a**. I sat by myself in Todd's office most of my time there, and he wouldn't work with me at all to get the numbers on a new Outback sorted out. It was also not explained to me why they appraised my vehicle $3000 less than another car dealership in Stratford quoted me. Not impressed, I'll be taking my business elsewhere.
Had a recall recently done at the dealership for my BRZ. Top quality service, friendly staff and super accommodating. They kept me up to date along the process too since I was having a couple other major services performed at the time of the recall. Would definitely recommend them!
Huge shoutout to Kurtis. He was nothing but accommodating, thorough, and honest with me. Highly recommend him if you’re contemplating getting a vehicle here! Also a huge thank you to the rest of the team that helped me out today. I’ll be sure to recommend this place to future buyers!
Had a service issue that needed to be dealt with immediately. They fit me in last minute and took care of me immediately. Service department was fantastic to deal with, can’t say enough good.
I arrived about 10 mins early for my appointment and was greeted politely and checked in within a minute . I was informed that the software update would require 30 minutes to complete . After waiting for over an hour with no update from the service adviser I had to go and inquire as to the state of the repair . I was informed that the work was completed but the paperwork had yet to be done.
Leased a new vehicle last month, Todd and Chris were very helpful providing pricing options and explaining leases (there were a lot of options over the two weeks I dealt with them). Loving the vehicle and feel very confident about my purchase.
Engine light came on, i took it to Subaru Stratford and they told me it was an an O2 fault. Could be 1 of 2 sensors or cat. Converter. The converter was still under warrenty so they said they would replace it first. Had my car back on the road in no time at no cost to me.
I think the customer service is excellent here. The frontline staff is courteous, helpful and informative. However, I feel that the necessary service work is overpriced. The hourly rate that is charged is too high in my opinion when the mechanics themselves are making a fraction of that I’m sure and the parts that are required seem to be charged at a maximum. Money has to be made I know, but it does seem disproportionate to what is required.
In all my dealings with local Subaru dealerships ( Subaru Gemini Kitchener, London Subaru) STRATFORD SUBARU by far has the most integrity and best customer service . Although they have some lower ratings in other reviews, I believe that they are at least working as hard as they can to make the experience at their dealership better for the customer. I will drive from Waterloo to this dealership always to buy my cars and service them. DEFINITELY think twice before going to Gemini Subaru in Kitchener!!!!!
Friendly, knowledgeable service.
Nathan and Craig were very helpful and knowledgable.
Worst service department ever. If you want to be taken for a ride and have things replaced (that don't likely need it" take your car there.
And if they put something new on, their "quality" parts have a 1year/20,000kms warranty. At 17 months (but only 17K, a part fails...do they try to remedy...nope...too bad so sad.)
And oh, in November they tell me brakes are at 30% and should be replaced. Today (6 month later), any other shop tells me they are at 50%.
Don't trust this company.
Friday's trade in and car purchase such a great experience. Iqbal's creativity in putting together the right financial solution for us really made the deal even that much sweeter.
It is amazing to me how much the new Forester has evolved since my last one in 2010. It is larger and much more refined, the interiors is spectacular, it rides much better and is quieter than the 2012 Outback, the technology blows my mind, and I cant believe how much I enjoy driving it! Its now a coin toss whether I choose to drive the FXT or my M Roadster, I like it that much, and have never been as happy as I am with this car purchase!
Hopefully Subaru will maintain its high quality standard while continuing to evolve and improve over the coming years, and this combined with how well they treat their clients will keep me coming back to SASS again and again.
Was in the market for a mid sized cross-over and was really curious to see why Subaru has such an amazing following so I walked in during my lunch break to take a look at the Outback. The owner (I believe his name is Iqbal) was being chewed out by another elderly customer on some problem on his car and once they were finished he came up to me. I think he was having a bad day because basically within three minutes I was given strong hints that I wasn't welcome there. He got really agitated (I think he thought I insulted him) when I asked about incentives, pricing and features compared to Toyota RAV4 and Kia Sorrento. His exact words: "shame on you if you are comparing this to a KIA", "last person to ask me to compare this to a KIA was a KIA salesman, they sent a salesman here for training." I guess he was implying that I was from KIA there to learn more on how they sell cars? I thanked him for his time and left. I rarely care enough to leave reviews and only do so for really good/bad places. And like I said the fellow might have been having a bad day, but I have never felt so unwelcome in a place of business by an individual's attitude and comments.
My experience with Statford Subaru was excellent! The staff were all very friendly and made my car buying experience a very easy one. They were able to answer all my questions and provide me with valuable information that helped in my decision. I continue to go to them for service and can always count on a quality job. It's a great family run dealership that really cares about their customers!
Great Place!!