I've got two subaru's - used to live in Toronto area where they were serviced. Now live in PTBO & have to go to Peterborough Subaru - a terrible experiance.
I'll drive to Whitby next time or use a local garage rather than deal with these people who don't understand what customer service is about.
Went into this dealership to buy a forester with touring trim level and
the red haired guy i talked to was clueless.I felt like i was putting him
out as waited 10 min for him to get some keys and we left.
I had been to one on Barrie and Belleville and sense of professional
service is night ad day. Live here but will buy in Belleville as they seem
more eager for my business.
We recently purchased a vehicle from Peterborough Subaru. When we started looking we started visiting dealerships. After the third visit we went to Subaru and it was the only dealership that anyone bothered to come out to see if they could help us. We were talking to Phillip Jolicoeur and he was most helpful. Gave us numbers to go away and look at. No pressure. A relationship was formed and as a result we purchased a 2019 Outback which we just love. Any contact from the girl who answers the phone to Phillip was very favourable. We would recommend the dealership as well as Phillip
I submitted a review a few days ago but still not up
We were in the market for a new vehicle. Visited 4 car lots on a Saturday and the only one where personnel came out to help us was Peterborough Subaru. Phillip Jolicoeur came out and asked if he could help. Went an got what information we asked for and no pressure just helped. We left with info and asked others about Subaru's and got nothing but good recommendations. Went back and Phil once again looked after us and we then took a test drive . We decided to purchase a vehicle and the process was made easy as Phil assisted us thru the process. From the girl who answers the phone to anyone who assisted us it has been a pleasant experience. We picked the vehicle up today and are very happy with the vehicle and all the help we have had. Great relationship has been formed and will certainly be dealing with them from now on.
Very bad, left my number 3 times with the online chat but never received any call from their sales people. I don't know how people are treated after the sales.
Purchased a Subaru Ascent from Kimber. Excellent, stress-free, helpful service with zero pressure. Fantastic car too.
Update (Dec 21): really appreciate the advice team in looking at my rims and letting me know the issue without an appt, also the shuttle service is great!
Bought my very first car at Subaru, Liam
and Luke were very helpful and informative on everything I needed answers for. I needed a vehicle within two days and they were able to provide me that. Liam was able to provide me some great incentives which helped with my decision. I love my Subaru and will definitely buy another one in the future!
Update (May): I’m not sure if it’s my bad luck or something else but been having internal issues with my car that requires me to go to a dealership and have them check it out and replaced. Good thing I’m still under warranty but not good that it’s happened. First was something to do with a corroded wire near my front bumper that had to be replaced, second had to do with my SRS airbag. I’m a very busy person and don’t always have the time to bring my car in to get checked considering that it’s only 6 months old.
Brought my tire in with a leak in the valve stem and they fixed it immediately - at no cost!! Great bunch! Thank you SO much. Service above & beyond!
This dealer advertises with Autotrader. Nov 2021 has an ad for a New 2020 Ascent but when you contact the dealer, car is unavailable? I saw it as an opportunity to buy an older model at a reduced price but the truth is they use it as a method to attract customers, and as for the car "it is unavailable, sorry about that".
Addendum: dealer auto reply and sales rep did not disclose "error" on initial response, why was that the case?
Bought my new car from them. Amazing service. Great prices. New ownership really turned this place into a 5 star dealership. Looking forward to working with the. For many years.
Had an issue with an oil change I performed on a new /used Subaru Outback my daughter purchased from a used car dealer in the city to move out west with literally the next day, I drained the transmission fluid by mistake. I called the dealer and as it was near closing they could not get it done. I needed it fixed the next day early, they were busy but Shaun in service said he would get me fixed up ASAP. Had the car towed there and dropped off, it was ready by 10:30am next day. I am truly grateful for the fantastic service they provided me and for the great interaction with the staff I dealt with, my daughter was on her way to Vancouver with only a small delay.
Thanks to The team at Peterborough Subaru,
John Potts
This was my first vehicle I have leased on my own. I am thankful that I had Liam to help me through the whole process because I had no idea how the leasing process worked. He answered my emails so quickly, and was so helpful and he explained everything to me in terms that I would understand.
Thank you so much to Peterborough Subaru for the help, and awesome 2021 Crosstrek
Received a call from "Matt" who stated he was from another dealer but working for this dealer for a big sales event, following my checking my vehicle trade-in on their site some time ago. He told me on the phone that the values given on the online trade-in were lower than what he could offer, if I agreed to bring in my car for him to take some photos of. I explained I'd only be interested in a new car if he could offer a value that did not carry negative equity into the new vehicle, which I understood is unlikely. He said that it would be worth it if I came in, so my partner and I went. On arrival, Matt asked if he could take my car for a drive. I presumed a test drive for valuation, so I gave him the keys. When he arrived back, he had returned with some drinks and food in a plastic bag. My Toyota tracks drives and it appears he went to a store. He then set me up with a local salesman, who showed me the vehicles I was interested in. He disappeared with my keys for about 15 minutes, and then came out to offer me exactly what the online value was. When I expressed that was not what I said on the phone, he said "well you aren't really interested in a new car anyway, are you?" I reiterated my interest, if the numbers made sense. He stated he would wait for the "auction" trade-in value that he would get in "15-20 minutes", "get the numbers" for a new vehicle, and call me back. That was on Monday and I was never called back. I felt this whole situation was incredibly disrespectful, and disappointing. My partner is on her way to getting her license and I planned to get her a vehicle from this dealer, but I can assure you that will not happen now.
I had a vehicle mobility emergency, called Peterborough Subaru on Easter Monday holiday and was able to book an appointment for the vehicle that day. Many thanks to the front staff and mechanics who scheduled and remedied this issue, it was ready by the end of the same day, awesome service!
Hernan and his entire team were wonderful to work with. Everyone was so patient and put absolutely no pressure on me to buy the car. When I was unsure about my decision, they were kind and accommodating. I highly recommend this dealership (even if it means driving 2 hours to get there!).
worked with Patrick to get into a 2020 wrx. He was incredible throughout the entire process! He went above and beyond to find exactly the vehicle I desired. He was very knowledgeable on the product, and it shows that he has a passion for Subaru. I highly recommend Patrick for all of your vehicle needs!
I had just recently leased a brand new crosstrek outdoor edition. The sales advisor who helped me was Patrick Murphy. I like how professional he was with helping me understand how a lease contract works and on deciding which Color to go with (plasma yellow). I am on my second week with the car right now and couldn’t have been any happier. I highly recommend him to anyone who comes into this store.
I purchased a 2020 Subaru WRX from the salesman Patrick Murphy and I couldn't have had a better experience. Patrick made purchasing my vehicle extremely easy, seamless and overall a very good experience. He was very kind, polite and did not push me at all which I greatly appreciated. I strongly recommend working with Patrick if you or anyone you know is looking to purchase a vehicle and I will definitely continue to purchase my future vehicles with him.
Customer service is definitely lacking at this location. as a current Subaru owner i would prefer buying at another location. I get the feeling that they don't need to sell and the car will sell itself. Devon Horton left a 5 star, just letting everyone know that he works at the store.
This place is not credible at all.
Amazing staff, Liam and Sandra were extremely helpful in guiding me through the process of financing my first Subaru, I love my new Outback!!! SUBARU FOR THE WIN!!!!!
I recently purchased a Impreza Sport from This dealership and dealt with Sandra throughout the process.
I love the vehicle! It’s terrific.
Sandra was very friendly and easy to communicate with; and was very good at explaining all of the financing details which I didn’t understand.
Thanks Sandra and Peterborough Subaru!
I recently purchased a Impreza Sport from This dealership and dealt with Sandra throughout the process.
I love the vehicle! It’s terrific.
Sandra was very friendly and easy to communicate with; and was very good at explaining all of the financing details which I didn’t understand.
Thanks Sandra and Peterborough Subaru!
My Fiance and I went in looking at vehicles and Liam showed us a few different options, he was extremely knowledgable about what vehicles they had on the lot that would be suited for us and our needs. We found one that we loved and Sandra helped us out tremendously. She kept the vehicle for us even though my Boss was on vacation and we had to wait almost 2 weeks to get my workplace verified and once that happened the process moved quickly and easily even though I had some bad credit hits on my score. The vehicle we got is exactly what we wanted for an amazing price. My dogs will forever be grateful for the heated seats on our road trips. We look forward to dealing with Liam and Sandra again.
I had a great experience with Peterborough Subaru. Sandra and Hernan did a great job. They were very knowledgeable and made my car buying experience fantastic. Would recommend.
Sales team was very informative and professional ! The manager went over all my options very clear and helpful. Hard to find a car dealer that care and provide options for customers however you can find this at Peterborough Subaru. Without buying a car yet I trust them 100%
CALLED HERE FOR A TEST DRIVE, NOONE CALLED BACK. I WORK IN CUSTOMER SERVICE AT A VERY BUSY BOX STORE. STRIKE ONE. I MESSAGED VW PTBO AND THEY GOT BACK TO ME NEXT DAY.I JUST CANT SAY ENOUGH OF THEIR CUSTOMER SERVICE. I BOUGHT MY SUV THRU JOSH WITHIN THE HOUR OF TEST DRIVING 2 VECHILES... GET A VW PPL, YOU WILL LOVE IT!!!
I went in and test drove a vehicle recently and initially it was a positive experience. After returning the vehicle I sat with Hernan Lagos and we agreed on a sale price and waited to hear back to see what it needed to be safetied. When I didn't hear back I contacted him to be told that he sold it to someone else. This is very poor customer service and just shady business. I'll shop elsewhere for my next vehicle.
When I have had work done here it was fine. But I’ve been trying to book a recall service appointment for my 2010 Forester for weeks. I’ve left 3 messages, tried booking thru the website and chat features, and two days ago resorted to sending an email to Subaru Canada.
I honestly don’t know what’s happening. This is the closest dealership to us, but I’m getting the impression they’ve decided not to respond. Surely, it’s not a unintentional error. Will make a call to Subaru Canada, and make the drive to Belleville. Trying times for customer service, I know...but it really does seem this is intentional neglect. Who knows. But sadly you’ve lost a customer with an older Subaru that likely needs work going forward. I’ll be okay paying Belleville for the work. Just sucks to feel totally overlooked as a reasonable customer of a brand that I’ve always liked.
First, anyone wants to buy a used car here at "Peterborough Subaru", I really don't recommend it.
Dealers just say that they understand everything related to customers' concerns only for sale, but they will not be responsible for engine defects within a month of the minimum warranty after the sale. It will induce other sales with the excuse that it can't be helped because it is a used car. They might rather help if the car stops on the road. But if not that kind of situation, no matter how serious a defect may occur within a month of purchasing a vehicle, they will say it is not serious and therefore has nothing to do with the warranty. They have no idea why consumers who want used cars want to pay more for their purchases at official stores than at other general stores. If they understood, they should at least not have created such irresponsibility and excuses to pass the buck on to consumers. Don't trust the dealers, mechanics, and managers in Peterborough Subaru.
I am really seriously worried about you who think about buying a used car here. I hope this review will help everyone who wants to buy a used car.
Great staff. I would recommend this dealership.
They wouldn't even sell me a bottle of transmission fluid unless i brought my car in to get serviced. Terrible service, i would not recommend a car dealership that can't even sell me something on their shelf.
Was wanting to test drive a car at this location as i am looking for a car and was told that i wasn't able to test drive due to bad weather and no snow tires on vehicles ( roads were completely dry today) as i test drove other Subaru's around Peterborough from other dealer ships with no snow tires on . This is the 3rd time I’ve asked to test a car from this location and been told because of this reason i couldn’t . If the dealership cared about selling cars they would have vehicles in there dealership with snow tires on them available to test drive. Not impressed with this dealership and will drive into whitby or minden to purchase a car if i decided on buying a subaru
The young woman (Angela), in service was super accommodating and wonderful to deal with. Thank you. Worth coming to Peterborough Subaru to get my Subaru worked on.
This is the worst organized Service Dept I have dealt with in my 50 years of driving! Hope their work is better, but I haven’t even make human contact with anyone yet to know that
!
Stay away from this dealership for service. Although I’ve heard good things about the sales department. But DO NOT COME FOR SERVICE. I’ve been there two times. The first time was regarding a timing belt change and the service department said they don’t need to change the water pump or pulleys that come in the kit and it’s not something they did here. So I went to other garages and they all said absolutely you do, if any of the parts fail the engine is toast you’re already changing the belt you may as well replace what’s included.
The second time I went in I thought maybe the first visit was just a mishap. So I took my car in as it was making weird noise in the engine but luckily my car is still under warranty and they wanted to charge me for everything and said I may get money back but may not and that I’d have to pay for them to look at it.
So after that I went to a different Subaru dealership and it was a totally different experience. I told them it was under warranty and they verified in their system that and replaced the part with no issues. They were helpful in every way. I don’t recommend Peterborough Subaru to anyone, go elsewhere it’s worth the drive.
Great salesman Troy, I was dealing with there!
These guys are an awesome crew. I bought my Subaru Crosstrek from them they treated me well and gave me an excellent experience 100% would recommend.
I bought a vehicle from Phil in August and it was a great experience! I originally went to Whitby Subaru as this was closest to my home, however I did not enjoy the service there. I decided to make the trip to Peterborough and I am so glad I did. Phil was a pleasure to work with and very accommodating. I highly recommend going to Peterborough Subaru to buy your next vehicle.
Just purchased a manual Crosstrek, love the vehicle. We own two in the family now from this dealership. I worked with Phillip Jolicoeur he got me everything I needed. Friendly staff great service! 10/10 would do again.
Just purchased a manual Crosstrek, love the vehicle. We own two in the family now from this dealership. I worked with Phillip Jolicoeur he got me everything I needed. Friendly staff great service! 10/10 would do again.
Liam (sales rep) and Cassidy (accounting) were AMAZING to work with and I couldn't be more happier than I am today with my purchase. thank you to you both for all your hard work!!!! They made everything so simplified! Thanks again!! ~ M. Autorino ~
Low volume Subaru dealer, and it shows. Recently, I test drove a 2019 Impreza I was prepared to buy. After appraising my trade in at 2-3k less than 3 other dealerships, I asked the Sales Associate if he could get the numbers closer to finalize a deal. He advised he would speak with the Sales Manager and get back to me. After 2 weeks without contact, I purchased the car at another dealership.
The sales man i got was every help full. If anyone is thinking of going to this dealer ask for Liam he was awesome and every helpful. I would go back in there in heartbeat
After looking around for a new vehicle and feeling like it was becoming more like work and not an enjoyable experience, I stopped in at Peterborough Subaru and was immediately welcomed by Phil Jolicoeur. He capably and enthusiastically answered my questions and made himself available even on his days off if I needed further information.
Phil took care of all of the details of my purchase and put the fun back in the buying experience. I was impressed by the extras provided and the time he took to familiarize me with the vehicle on delivery.
At no time in the process was there any pressure and in fact there was a sincere interest expressed in establishing and building a relationship.
I would not hesitate to recommend Phil and Peterborough Subaru to anyone looking to purchase one of these high quality, solid vehicles.
Just bought a car from this dealership this past week. Liam Fraser was great to work with, very friendly guy and always looking to make you happy. I had gone to other dealerships looking at cars and once I stepped in Subaru Peterborough it was a game changer. Liam was right there at the door to open and greet us as we came in. I was very particular of what I was looking for and Liam wasted no time at all, got me into a car to test drive and as soon as I came back he had another car waiting for me to test drive as well. Liam did an immaculate job, it was such a pleasure getting to work with him, 5 stars for Liam!
The staff at Peterborough Subaru are fantastic! I have had my Subaru for five plus years now and I wouldn't take my car anywhere else. I very much appreciate the time and effort the service department always provides. They answer all my questions and take the time to listen to all my concerns. If you are looking for a dependable place to buy and get your Subaru from Peterborough is the place! Sharron & Alicea are always ready to help!
5 STARS! Recently bought a 2019 Forester and the experience has been great. Ask for Liam-- he is a great guy who will do everything he can to make sure you get the vehicle you want. He went above and beyond when we noticed a small chip in the paint on delivery but Liam provided great service to address the issue. We love our Subaru but wish we went with the higher trim!
Excellent customer service here combined with superior product knowledge. Great product and great experience! Service dept is second to none!
I don't even have my SUBARU ASCENT in my possession yet, and I am super impressed with this dealership!! My new purchase wasn't in on the date it was supposed to, so Hernan, Phil and Liam worked quickly last night to set my family up with a free loaner for the duration. Amazing service already...I know I'm in great hands already!!!
The people there are awesome. I bought my legacy back in August, and everyone was super nice.
I dealt with Liam and, sorry to the other employees, he's the only one I'll buy from, mainly because I've known him for a few years. But he's not pushy and, he really just wants to find the best car to suit your needs. As does everyone else there.
Rob Brunsch is an amazing and caring sales associate !!!
I purchsed my Crosstrek a year ago and was impressed by the salesman. He was very friendly, professional and helpful.
No high pressure sales tactics were encountered in until my meeting with the sales manager. What a nightmare! He tried to sell me everything from $900 rust protection ( already included in warrantee ) to tire insurance and theft insurance. He said Subaru would pay $5000 in addition to what my insurance company would pay. However, he didn't have any promo materials to explain this policy.
Check,your sales invoice before signing. All these add one really add up to big costs to you and huge profits for them. I spent 20 minutes refusing all these extras when I should have got up and walked out.
I did receive an unpleasant surprise when I took the car in for its mandatory big maintenance . Befiore I purchased the car, I asked how much this would be and told " not much". Get a number! It was over 450.00! Even BMW doesn't charge that much. That alone would have prevented me from buying th vehicle.
Went into Peterborough Subaru to inquire about a WRX STTI Sales Manager Paul Had No info Had NO Clue what he was talking about Total waste of my time Avoid this dealership at all costs Drive 100kms in any direction and save yourself time and money
Was skeptical after reading some of these reviews, went in and staff was very friendly and knew what they were doing 100p. Was in and out under an hour including wash , they even packed up my spare for me etc. Would recommend
So i live in Alberta and wanted to test drive a Hyundai before flying home. No one would help me out in Ontario because i wasn't from here but Ed from the peterborough dealership hooked me up. Can't wait to get to Edmonton and pick up new Hyundai. Thanks Ptbo. And thanks Ed.