If you want a Subaru try another dealer. After signing a lease agreement we left the showroom believing a 2019 model vehicle in transit from the factory had been set aside for us. There was no indication at the time of purchase that Subaru would be unable to deliver. After some time had elapsed we were advised that they could not deliver the vehicle and we had the choice to upgrade to a more expensive vehicle or get a refund. The worst car purchase experience I have had in 40+ years of buying/leasing vehicles!
I was having a laugh about this with my current mechanic and they said I should probably share the experience for others but here goes. Bought car from Budds, forester radio BT broke after a year, took it in to get replaced via warranty. Pick up car the next day and the radio wont pair and has the same scratch on it only to find out they got the radios mixed up and put the old one back in and new one in box. Came in a second time to get new radio and when I tested them the next day the hazard lights didn't work. They had forgotten to reconnect them. Engine rebuilt and short block replaced as per lawsuit and oil consumption, heat shield loose after. Alternator failed at 120000k and was not under warranty. and then finally I dropped off the car for an oil change and left it for 24 hours but when I picked it up I was informed the oil change was never done due to them thinking I was coming at 7pm to pick it up. Wasn't even surprised by that point. Gold Jerry! couldn't make this stuff up.
Brought my 2015 Impreza to do a clutch job after almost 220 000 km trouble-free operation. Was very satisfied with the service in terms of quality and timing. Special thanks to mechanic # 628 (his name was Andrew if I’m not mistaken) who did a very good job.
I bought a used vehicle from Budd's and have been so impressed. They stand behind their product and really go the exrra mile to ensure customer satisfaction. Love the car, great service!
This is my second car with Budds. Erick was my last sales representative and he did and amazing job. He went above and beyond and has been helpful ever since with any little question I might have. The service team has also been a pleasure to work with. Everyone is very friendly and this is why I continue to come back here.
Excellent place to purchase new or used Subaru. We were very impressed by service and knowledge of Sales Consultant Erick. Before our final decision we visited few dealerships and this is our 5th Subaru overall but we had other cars as well over the years. This was our best experience buying car ever. All our questions were answered and we received detail instructions about the car. We had small "hiccup " with a car but it was quickly addressed. We are very happy with our new used car and we would strongly recommend Buds Subaru and Erick for you next Subaru purchase.
Purchase process was positive. Very much focused on plusses and minuses relating to different trim packages and used vs new decision. No pressure was brought to bear to close a deal and sales person was not dismissive of other vehicles that we were considering.
I have been exceedingly happy with my new Subaru purchased from Budds Subaru. Everyday that I drive my car I truly believe, with Michelle C's assistance, I bought the right vehicle for me!!! Thank you for all your help. See you down the road...
As usual, great service from Budd's Subaru!
Aaron took care of me, as he usually does.
Friendly people, excellent Service team, and all around great Dealership.
Keeps my Subie humming along nicely!
My oil change was a positive experience from start to finish. I was greeted in a friendly manner, helped with the coffee machine, and the service was prompt. What more can I ask? Oh yes, the price was fair.
My experience at Subaru was amazing- Erick the gentleman who sold me the car was honest and went above and beyond to get me the best deal. Thanks to Ryan the sales manager as well for making it all happen. definitely over 10/10 performance!
My experience at Subaru was amazing- Erick the gentleman who sold me the car was honest and went above and beyond to get me the best deal. Thanks to Ryan the sales manager as well for making it all happen. definitely over 10/10 performance!
Drive-in service was pretty cool! Spoke to 4 different people, all extremely polite and helpful. Problem was diagnosed quickly!
2018 Just did my first maintenance and also picked up winter tires. Staff very friendly and answered all my questions and got my service done while I waited.
2019 Third maintenance again friendly staff, assisted me with all my needs and worked out an issue that was found during during the work being done in a courteous and professional manner.
I usually deal with Aaron who is always excellent. I was in and out in no time for an appointment he went out of his way to give me. Even the gentleman who washed my car was kind enough to park it to minimize my walking time. He too had a smile on his face. A smile goes a long way in customer service. As always, well done by all.
Budd Subaru was a big step up from the other dealership I had been using to service my Subaru. There is still some room for improvement but overall the experience was very good. I would highly recommend them to anyone in the Hamilton/Burlington/Oakville area as the best choice for service.
Extremely impressed with George and the financial department! I was able to walk in on October 30th, and leave with a brand new vehicle on October 31. George's knowledge, professionalism and honesty were definitely characteristics that made stressful car shopping experience, a pleasant and calming surprise.
Very Good, indeed.
We have known each other for quite a while, and the stability of employees together with their constant high quality of service shows.
Keep up your heads, and the good work, guys.
After visiting several other dealerships we finally made our way into Subaru where we very impressed. Amazing vehicles and down to earth sales staff. George was very enjoyable to work with and helped show off all the Forester’s features, which we ended up with after a lengthy SUV hunt. Driving it now for a few weeks and we couldn’t be happier with it. Great stuff!
Great Purchase experience!
Purchased my first Subaru (2020 Ascent) and it won't be my last. Excellent Vehicle and Excellent service from all departments.
Thank you Budd's Subaru for making my purchase a pleasurable experience.
Eric did a good job and was so patient for introducing every detail of the car to us. Impressive for his good service! Definitely will refer my friends to him.
This review covers the first service (10,000 km) on our 2019 Outback which occurred on 01-Oct-2019. It took place at the scheduled time, lasted about one hour, which was the estimated duration, and I assume all the work detailed on the invoice was completed as agreed. The service department was efficient and pleasant to deal with. Pricing was competitive; I would return and would recommend the dealership to others.
Professional, Polite, and Knowledgeable, highly recommend entrusting Michelle Couture with your next Subaru purchase. My wife and I bought the Impreza Touring. Showroom has an excellent representation of all things Subaru including an original from the 1950s. Great financing rates, thanks to Yvonne Yu for selecting the options and warranties that were right for us..
Richard Munt was polite, genuine, honest, transparent, extremely knowledgeable and a pleasure to buy from. He gave us all the information we wanted and needed. The used vehicle I bought is wonderful and in top condition. Their prices are fair.
Service was great, vehicle taken in on time , was notified what should/has to be replaced before they commenced doing it.. Was get advised as to the progress of repairs in a timely manner. Adviser Mike Campoli was very professional, kept me advised as to the progress on the repairs and the projected costs.
Was provided a loaner vehicle as promised.
Overall a good experience, feel costs were high, but this comes with keeping your vehicle in a safe operating condition.
These people actually genuinely care. They have bent over backwards to make sure I was safe and my car was running well. I couldn't be happier with my experiences there.
I was in bind tonight as I couldn't start
My car due to a brake lamp switch recall. The dealership I generally deal with (Subaru of mississauga) told me they were booked up for a week (for a 30 min repair) they didn’t care I could t use my car and wouldn’t help me out at all even if I left my car there for the week. I called Budd’s and they helped me out right away. They said they would fit me in and were flabbergasted that the other dealership wouldn’t help me. They
Made sure to talk to my mechanic husband to make sure we could get the car there safely. Great customer service. If I didn’t have a mechanic as a husband I would take my car here for my needs.
My husband a Senior, just leased his first vehicle so the process is definitely different from purchasing one. Mr. George Ang who we dealt with is definitely what the title says on his Business Card (Sales Consultant) and not a Salesman. We compared 2 different models that I was interested in and the possible options that would be appropriate for my needs. There is one word that I will use to describe George and that is "Genuine". He definitely cares about his Customers.
Overall I had a very good experience dealing with Erick at Budds' Subaru. I am not a fan of negotiating, and there was certainly some back-and-forth with the manager on both the purchase of the new vehicle and the discussion of extended warranties and such. It wasn't unpleasant compared to similar situations I've been through, but it's still there. Erick (salesman) was pretty much as good as you could hope for, and I highly recommend dealing with him (I did not interact with any other sales staff). The dealership is new and clean, and every employee I met with at the front desk, at service, and at parts was friendly and courteous.
Professional service and friendly. The waiting area was a little tight but they have good coffee while you wait.
From start to finish, Budds’ Subaru had excellent customer service and good stock of vehicles including the hard to find 2019 Forester. This was the best car buying experience I have had to date. I have purchased 3 other vehicles since 1996. This is my second Forester. A special thank you to George A! If you wish to purchase a Subaru anywhere in the region, Budds’ Subaru would be the dealership I would recommend.
I have been bringing my car here for a year and i am very happy with the service! i had to stay and work there while i waited for my oil change and it was easy and fast. The employees at the service desk are always amazing!!!
Horrible customer service. Took my wrx to deal with a check engine light, they replaced the alternator and said all was good. Took them 4 days to deal with that. Car broke down with the same issue 2 days later. Am now left hanging with no response. Zero customer service, zero concern for the fact that I have been without a car. I feel like I am nuisance when I walk in there, first response from the service advisor is "I can't guarantee that we can look at your car so you probably don't want to leave your car here." They have not owned up to their mistake during the first go around. I am now down close to 700 hundred dollars and still have a broken car. Now I know why I avoid dealerships aka "stealership".
UPDATE:
Aaron in the service department took over my file and was a huge difference. He supplied me with a rental and made sure my car was taken care of. I still will not come back to this location but I would like to thank Aaron for the all the help!
Had my very first visit to Budd's Subaru due to a recent recall. I bought my Forester used from another place, not a Subaru dealership, and was being serviced by them. But for the recall, I needed to go to Budd's. I was quite impressed from the greeting, to the explanation of what was being done, to spending 30 minutes in a very nice waiting area, and finally to have my car returned to me at the promised time. It all seemed so efficient and it was indeed a pleasant experience. I have decided I will continue to bring my maintenance business to Budd's. I feel they deserved the opportunity to continue to impress me.
Service is fast & reliable, the waiting room is comfortable and the attention is very good ... nothing to complain!!!
Update on June 2019 ... same as above with the addition of having visited the new location! Just as good as ever ... perfect combination of good vehicle + good service!
My girlfriend and I were worried about buying our first new car as we have heard so many stories about dealerships. This was absolutely not the case at Budds Subaru. Erick helped us out a ton explaining the benefits of each car. My girlfriend ended up picking one out of our price range but Erick and Ryan both made it work by talking us about different options, leasing instead of financing and breaking down the numbers. Overall a great experience and I look forward to sending future business when it comes up.
Crude dealer.ca provided website front end. The new, used and build your own links don't work but redundant copied google reviews do. Update... fixed same day. Some units missing photos but vehicle inventory pages are excellent. Good selection, modern facility, good location. Some or all new vehicles on display do not have the factory sticker on display and instead have dealer created line item type (like a receipt) with unneeded optional protection plans and PDI as an additional cost despite it being part of freight and delivery charge. One has to wonder why a dealer does not know that the main functions of their website are not working.
I have both purchased and serviced my vehicles here. Knowledgeable staff, clean inviting atmosphere. Definitely would recommend.
Great service managers. Made my experience great. Somewhat pricy for what I got done
Great dealership with friendly stuff and great deals.
Purchased 2 vehicles from them in last two years.
Highly recommended to everyone.
Thank you
It's always a pleasure to visit Budd's Subaru dealership. Very friendly staff and service crews like Aaron. Whether you're just checking out new car models or going for a service. No pressure at all and each encounter is always a reason to come back. Soon!
Excellent service from service staff. Waited comfortably in the waiting room with a complimentary
cup of coffee while listening to good music and watching TV headlines.
Excellent service from Mr. Aaron Jeremie, Service Advisor, who is always very courteous, smiling, and helpful.
I am remembered and greeted by name in Budds' Subaru Service Department if I show up in person. That is very nice. I really appreciate their effort to maintain the good relationship with the customer. Of course, I am very satisfied with the quality of the work.
Young
Thank you to Erick for a great experience. The little things he did made buying a car surprisingly enjoyable experience. The little extras that were added without being asked for and AFTER I had signed a contract and paid. So they had nothing to gain from it all! I highly recommend visiting Subaru in Oakville. And will be getting my next vehicle there for sure.
Just picked up my new 2019 WRX & it was a really great and pleasant experience dealing with Michelle Couture from Budds Subaru. This is our second WRX from Budds Subaru.
Aaron Jeremie was a pleasure to deal with while at Budd's Subaru. I was in for my first oil change at the dealership and kept me frequently updated while I was there. After the service for the oil change and receiving the technicians inspection notes, he discussed the results, what is needed next and helped me schedule future time. The technicians had discovered an oil leak and Aaron explained the next steps thoroughly of what is needed to be done, warranty coverage, how long it would take and the provision of a rental car.
I am very impressed and satisfied with the service staff.
I recently traded in my 2007 Outback and purchased a 2013 Crosstrek XV from Budds' Subaru in Oakville. During this experience, and previously when my Outback was worked on, I have been extremely impressed with the high level of customer service that Budds' provides. I am a loyal Subaru customer but I also have to say that the pleasant experience at this dealership was a definite factor in my decision to purchase another Subaru. Adrienne Smith, the Sales Consultant who sold me the Crosstrek, was knowledgeable, helpful and cheerful throughout and I would have no hesitation in recommending both her and the dealership.
We had an excellent experience with Budds' Subaru thanks in large part to the care and attention we received from Richard Munt. We can't say enough about the professionalism and genuine kindness that Richard demonstrated, and we enjoyed his sense of humour. This made the purchase of our XV Crosstrek virtually a stress free and very positive experience. Thank you Richard for all of your efforts. We truly appreciate everything you did for us and we couldn't be happier with our new vehicle. We will be recommending Budds' Subaru and Richard Munt to our family and friends.
Kim & Jeff,
Burlington
Was very happy with the service I received at Budd's Subaru. Justin Taylor was an excellent salesperson, very knowledgeable and had everything ready to go for me which made for a quick pick up (I had a 20 hour drive ahead of me). Love my Subaru! I've had absolutely no problems and I feel very sure that if anything went wrong they would help me out 100%. Thanks so much!
Keith Normoyle's low threat, helpful approach to sales was appreciated. Leading up to the purchase of the Forester I had dealings with two other sales people who were Ok, but not as experienced as Keith.
Keith met my expectations by keeping a deadline for fast pick-up time frame well in mind at all times.
The Forester was delivered with all the specifications met, and in a pristine condition.
My only small criticism was that I would have appreciated a little more time being tutored on the electronics - particularly setting up the no-hands mobile before leaving the dealership.
No harassment on entering the showroom. Polite answers to questions and printed info given. Allowed to leave showroom with no pressure. Easy to arrange apt. for test drive.Good price interchange and reasonable deal reached. Had to wait 17 days for delivery because car ordered was not immediately available. Delivered beautifully with excellent instruction. The car exceeds my expectations and is fun, zippy and pretty to boot. I am a HAPPY camper. Every women should have one. Nice dealership.