Waste of time. Buy your car anywhere else. These guys are a joke. I had a person willing to take over my lease and these guys said they'd take my car. No fooling around, no jokes. One trip and we're done. I got there and the used car manager started belligerently and offensively sniveling over how important he is. Then he sat there trying to nitpick why he wouldn't take a perfectly good car over a scratch. These guys are total jokes. I've bought so many cars from them. No more. They have lost a customer for life.
Not picking on any sale rep, just want to share my horrible experience here and hope you can pick some lesson from there. It happened in October 2019, right after 3 month of getting my pre-own low mileage car from Subaru Maple, my car battery was dead twice at night, imagine how much trouble I had to go through, but also I went there, the preowned car manager insulted me, accused me of dishonesty and humiliated and made me cry in public. They( including the management team) blamed the battery issue on my dash-cam. I didnot want to argue about that eventho I consulted many machanic and check the specs of my dashcam. After changed my battery some other location with my own money, I drove it for 4 months now still with dash cam on, the battery has no issue at all!
Please think about what kind of employee do they have and what kind of management is that regarding to customers service.
I never said anything without proof, that is why I am leaving a comment in 4 month after that incident. You can check the pic I provide for my battery replacement somewhere else, did not want to get humiliation from this location anymore.
Before you buy a Subaru from this dealership, check first the reviews from Google, DealerRater.com or Yellow pages. Do Not believe the five stars. They were being made up. Instead, check the 1 or 2 stars. These will tell you exactly who they are. Do not trust the service department. I have papers to prove that they get your money without conscience.
Buyer Beware!!!
I have been a fan of Subaru since I learned how to drive in one, but this dealership has destroyed all of my confidence in their brand. Within 2 years of beginning my lease with a 2017 Subaru Impreza, there have been 2 life threatening manufacturer defects that have been uncovered on the lemon of a car that they put me in (not to mention the recalls...). We acted in good faith, having the repairs on these MANUFACTURER DEFECTS done "under warranty", however, neither this dealership or Subaru of Canada have acted in kind and presented us with a bill for the pleasure of narrowly avoiding death, after their own admission that these in fact were manufacturer defects that should be entirely covered under warranty. We have talked to every level of management at this dealership, aside from Bruno who will not return our calls. This dealership is despicable, and they should be ashamed of their actions, their staff, and the sub par product that they have sold. Avoid this dealership, and avoid Subaru in general, as they have proved that they cannot be trusted in any way and sell unreliable, defective products.
I have been a fan of Subaru since I learned how to drive in one, but this dealership has destroyed all of my confidence in their brand. Within 2 years of beginning my lease with a 2017 Subaru Impreza, there have been 2 life threatening manufacturer defects that have been uncovered on the lemon of a car that they put me in (not to mention the recalls...). We acted in good faith, having the repairs on these MANUFACTURER DEFECTS done "under warranty", however, neither this dealership or Subaru of Canada have acted in kind and presented us with a bill for the pleasure of narrowly avoiding death, after their own admission that these in fact were manufacturer defects that should be entirely covered under warranty. We have talked to every level of management at this dealership, aside from Bruno who will not return our calls. This dealership is despicable, and they should be ashamed of their actions, their staff, and the sub par product that they have sold. Avoid this dealership, and avoid Subaru in general, as they have proved that they cannot be trusted in any way and sell unreliable, defective, products.
We purchased our vehicle from Michael Ister about 6 months ago. Michael listened to our specific needs and made sure we got what we needed and less. He never pushed us to make a sale; he always wanted to make sure we got exactly what we needed, making smart suggestions but never pushing.
He kept us updated with the progress of the car getting ready for pickup and still today goes out of his way to make sure we are getting what we need from the service department.
Since then I have sent Michael some friends who have also purchased new vehicles from him and they say, as I do, "He treats us like family. " Michael goes above and beyond any other sales rep I have ever encountered...and the passion this guy has for cars and the people he serves is mind blowing! Thank you to all of you who make our experience a great one.
Called in to get some information about a Subura BRX as my son has one. After dealing with Rob at service I almost drove 4 hrs to buy 3 new cars! Very helpful, unbiased and a great experience. I would definatley buy a car at this dealership. If you need service or advice Rob is your Guy!
Waste lots of time. I don’t want to buy the car in here because I found they don’t give me a best price but they don’t give me my $2000 deposit back.
They just said I signed the contract so I must pick up the car or lost my 2000 dollars. I very regret to sign the contract in the dealership with the manager.
Excellent experience with Sahib Sabharwal. He sold me a used car. I had been looking for months and was disappointed with salespeople at other dealerships and private sellers. All I wanted was to buy with confidence knowing that there was nothing being hidden about the car and I was getting a fair price. Sahib was transparent, patient, prepared, responsive and above all, trust-worthy. I never leave reviews, but felt that Sahib's professionalism deserves recognition. I recommend him.
As a repeat customer, I would have appreciated the sales guy to offer to boost the car in the showroom for me to look at. My 5 year finance is up now and the poor service makes me want to look elsewhere.
Waste of time. Buy your car anywhere else. These guys are a joke. I had a person willing to take over my lease and these guys said they'd take my car. No fooling around, no jokes. One trip and we're done. I got there and the used car manager started belligerently and offensively sniveling over how important he is. Then he sat there trying to nitpick why he wouldn't take a perfectly good car over a scratch. These guys are total jokes. I've bought so many cars from them. No more. They have lost a customer for life.
服务非常好，在疫情期间Chris Chi还很积极帮助我，解答我的疑问。Financial Service的David效率非常高。
Very appreciative of the service from Chris Chi and David Simone. They saved our a** during this pandemic. We were dragged on by another dealership for almost a month for a simple lease transfer where they eventually became unresponsive. I reached out to Chris asking if Subaru of Maple would be able to help us with it, since pretty much everywhere else is closed and the managers are not working. Chris happily assisted me and redirected me to their financial service manager David, whom help us navigate the process in a timely manner. Much appreciated! if they are this helpful and responsible for a lease transfer, just imagine how good the experience would be to buy a new car from them!
This is long overdue but it's needed since this dealership has done an awesome job! Special thanks to Doug McCarthy for bringing me my 1st Subaru. Very professional and easy to talk to. Will recommend. Look for Doug!
Had a very positive experience with the service team. A key got stuck in an impossible to reach place in my vehicle and Rob was very good about removing the seat to find the key. He definitely went above and beyond to ensure that the key did not get permanently lost or stuck. Thank you very much Rob. Also, anytime I go there for service I am never stuck waiting too long and everyone in the back is super friendly.
I've just wanted to say thank you to Subaru Maple Service department for their help. Thanks to Rob Piper (Service Advisor) for his patience. He is so knowledgeable. He did explain what I asked and even more -simple and clear.
I especially want to say big thank you to Emanuele (Manny) Cicchetti (Assistant Service Manager). He is simply amazing. He said did not worry about your problem and I did not :)
Everything was resolved in timely manner. I did have a big problem with my transmission.
SUBARU MAPLE has to be proud to have that kind of employees.
And to treat them accordingly.
Definitely to recommend SUBARU MAPLE because of Rob and especially Manny.
P.S. want to say thank you to technicians too. They did a great job too.
Awesome dealership!! All thanks to Doug McCarthy and his team for an AMAZING experience. Just purchased a brand new 2020 Impreza Sport Tech and I’m loving it! Doug made the process so effortless and smooth from day 1 and 100% exceeds all expectations of customer service above and beyond! Prompt replies with emails and follow ups. I’m so happy to have had Doug as my sales specialist! He is extremely knowledgeable, very polite, attentive and patient to any questions you might have. This is my first time purchasing a brand new car and I’m extremely happy with how it went. He makes sure you’re completely satisfied with everything. The exterior and interior features was explained in great detail during the test drive and delivery of the vehicle. If you’re in the market for a Subaru, please ask for Doug McCarthy!!! Will be recommending to ALL of my family and friends. Thank you Doug & Subaru of Maple!!!! :)
Thank you Subaru of Maple your staff are super knowledgeable, kind,friendly always willing to help. A million thank you' to Alfred,PJ and Charles what a great team if there was more stars to give definitely would.
Thanks again keep up the great work congrats Subaru of Maple for having such amazing staff.cheers
We had one of the best experience at this dealership and all Thanks to Sahib who really went beyond our expectations to meet our needs and requirement with our first car in Toronto Canada. The supervisors and the team here will treat all customers who visits their dealership as their top priority and provides best services which they need. They really do care and follow about the term "Customer Satisfaction" which as a customer everyone wishes their purchase should get. I highly recommend do visit this dealership and my highest recommendations to meet Sahib for your next purchase of the Car.
Thanks team Subaru of Maple
Officially got my first car today! So thankful to Francis Lee for the excellent customer service. Since day one he has patiently explained all the ins and outs of the car of my choice, shared very good tips, demonstrated all the features of the car after purchase, as well as answered all my questions relating to purchasing my first car. Grateful for the staff, everyone is friendly and courteous. Definitely commendable, look for Francis when you arrive! 👍👍👍
Francis Lee in sales department did a very good job on explaining all the model and trim detail to me and my family. And help us to get the best price for my new and old car. Very responsible and knowledgeable. One of the best Subaru sales Rep in town.
5 stars for the service staff ( Martin, Rob) for taking time and care to always make me feel welcome to ask questions and provide assistance. I have had positive experiences with all staff in service dept. Martin and Rob help me directly and they understand how overwhelming these new " computers " on cars can be! My family now owns 3 Subaru of Maple vehicles!
My husband got the car from this place. Luckily, we became good friends with the staffs as well. One of them is sales representative Chris, he is always standby and willing to resolve our problems even after we picked up the car. Great customer service!Another one is from service department Martin, he is strictly responsible and honoured his duty, he helped us inspect the car and explain the status patiently. We have a wonderful customer experience there.
Got Subaru STI with the best deal in Ontario, incredible discount!! Find sales rep Chris Chi, he is professional and patient, answered all questions I asked. Quick response and followed up after vehicle picked up. Chris is a pretty chill guy and I will recommend him to all of my friends and family.
Bought Subaru STI from best sales person Chris Chi. I had very good experience with Chris. He is so professional, he will let you know everything about the car. The best thing is after bought the car i can still got his customer service. He will follow up with you and if he have time he will book the service appointment for you. I strongly recommend Chris Chi to everyone in my family and friends.
Each experience was underpinned by amazing customer service and unbeatable prices. This dealership overall has a great reputation for a reason! Very reliable.If you're in the process of buying or looking to buy a Subaru this is the best dealership you could find.Ask for HAI CHI😉
I went in knowing what I wanted and got the car for the price I wanted. Delivery for the car was a bit slower than I would liked and I had to call a few times to remind them that I had bought a car from them. I asked for some Subaru swag, T shirt, Umbrella, etc on delivery and got denied lol. Car buying experience, 5/5, delivery 3/5 hence 4/5.
Doug McCarthy is a fantastic sales rep. He took the time to walk us through the entire process and patiently answered all of our questions in a thorough and professional manner. Really appreciate the fact that he was straightforward and transparent with us across the board. We would highly recommend him to anyone looking to buy a Subaru.
Subaru of Maple has provided me with the best service for my vehicle. I have been going to them for years now. The staff in the service department are always so friendly, helpful and informative. Would definitely recommend to others!
Yesterday was my first experience with Subaru of Maple service department. It was great! Mike Giordano did his job EXCELENT.
It's nice to know that the local dealer will take care of you.
Great, reliable service and friendly staff. We know our cars are in good hands when we leave them at Subaru of Maple, wouldn't go anywhere else.
I purchased a 2019 Subaru Forester from Doug and I must say the experience has been great. He did a great job of going through the features and really allowed my wife and I to take our time with experiencing the car. He been prompt to reply to any of my emails, calls or text. So far the process has been very smooth and pleasant. I'll probably have another update in a few months time once the car goes in for service but so far things have been perfect.
BUYER BEWARE. Their sales tactics are extremely sneaky. DO NOT BUY ANY CAR FROM THEM. They will say they will "take care" of costs on your lease but in reality they transfer the costs to the new car without telling you. Even if you ask them multiple times that they will pay for extra mileage and early terminations fees. They will lie to you to make the sale. They will add in in the contract, without you knowing and tell you otherwise. When you call them out on it, they will deny and walk away. Most of us just want a car, and not worry about these scamming sales tactics. Go to any other Subaru dealer. If you bought a car from them already, go double check your contracts. We only realized after they tried to pull the same thing on us.
Excellent Dealership, friendly & professional staff. Saihab looked after me very well for sales, was never pushing, showed me options and colors. After sales have been excellent, service department is very well run, always good advice & accommodating staff, Mike is great help. Highly recommend Subaru dealers
Sales rep Francis helped us so much. He is very knowledgeable and understands customers' situation. Always provides great suggestions and solutions for us. We got two brand new Subaru vehicles and easily dealt with two lease end vehicles. Excited to join Subaru family. Francis is the person we definitely would recommend.
Amazing guys at the service department, exceptional customer service always delivered every time. would definitely recommend giving these guys a chance to serve you!
Always come here for parts and service! Tommy parts manger and his parts team always takes good care of me with parts and as well of explaining what I would need to fix a job or check for before buying it. As well service always very helpful with my recall and time on service sometime earlier than expected which is one reason why I’ll keep coming back
Their behaviour extends far beyond mere racial or cultural insensitivity. Never before have I experienced such belittlement in Canada; the manager repeatedly argued that we lacked knowledge or understanding simply due to a non-local accent. He pointed this out explicitly. This is despite an otherwise conversational understanding of English. Moreover, not only was the manager dismissive, but he entirely lacks the professionalism expected at a business exchange, having stormed off on multiple occasions and leaving bewildered (and insulted) customers standing there.
We are buying a crosstrek from this dealer. We appointment for test drive, still had to wait for a test drive. We did our research on the car. it has good review. So we signed the deal. Car arrived Thursday, didn’t call us till Friday. Requested us to email proof of insurance, emailed them, but took two days and many phones to confirm that they got the copy. They made mistake on the leasing agreement, said to much work to change it... promised will give us a cargo net, which of course didn’t have it on the day we came pick up the car. So we asked for it, then told us it’s out of stock, I checked the website they are still selling, later told us because the part/service is closed. Never had such a painful experience of getting a new car, cannot image what it will be if we ask fro repair or service.
Best place to buy Subaru, no rush and sales trickiness. Sahib was best person to deal with.
I have been servicing the life of the car since it was taken off from there since 2015. Friendly staff and always have a rental when i need one for the services where I can't pick up until after work. Pricey, but I guess that is what we pay for quality parts.
Incredibly disappointed with the service I was provided with at Maple Subaru. I booked an appointment to have my transmission diagnosed due to a whining sound which is a sign of an early transmission failure. After addressing the problem I was having with Manny, I was told to wait because he had something to do and left me waiting for half an hour regardless of me having an appointment that I made two weeks in advance. After test driving the car he admitted that the sound was definitely there but his verdict ? Your car's fine. The noise isn't loud enough for us to do anything about it. After entertaining him taking me for a test drive in a similar model vehicle for half an hour trying to replicate a sound that wasn't there, being constantly cut off while speaking and him, leaving to go to the back or dealing with other customers in the middle of our appointment and being talked down to for the 3 hours at this point that I wasted there, being rudely asked "who worked on more cars me or you?", he asks me if he checks the drain plug will I be happy. I really don't think anyone deserves to wait that long to have their car checked out especially considering I made an appointment two weeks in advance and paid extra money purchasing extended warranty which apparently doesn't mean anything. He started by saying that if the noise gets louder to take it back and ended by saying even if it gets louder there's nothing he can do about it. Basically when my warranty is done it won't be his problem. Truly disgusting service.
Poor customer service!! I was not taken seriously and treated like I was wasting their time! Don't know if it's because I'm ethnic, in my 20's, or a woman! I ended up closing on a Jeep who took me seriously as a customer at their dealership. And FYI, my friend who just bought a Subaru has had to buy a new car less than a year later because they manufactured his Subaru poorly and guess what, the dealership did not care. I do not recommend.
Had and amazing experience once I walked in the doors of Subaru of maple. My sales rep Mary did an amazing Job and helped me so much. Was not 100% sure what car to get and she helped me choose the right car for me. Great customer service. Whoever needs to get a car should definitely go see Mary.
My overall experience at Subaru of Maple was great. The sales associate Mary was helpful and accommodated my requests, very satisfied with my new Crosstrek.
Great service experience, went out of their way for a quick booking kept a good price and returned the car cleaner than they got it. Came in for a regular service and they managed to squeeze in the recall as well at my request. Service advisor was friendly and knowledgeable, definitely recommend this dealership.
I went there for a recall service. They were polite and thorough with their explanations.
Great people, always leaving with a smile on my face. Always great help
This is the BEST dealership I have EVER been to!!! Trust me I shopped around and these guys gave me the best deal but more than this their customer service is second to none . From the moment I walked into the place til the moment I drove off in my gorgeous forester these guys did everything right. HUGE respect and admiration for the manager PJ and Mike Ister in sales. You should be proud of the business people you are and of the ethics and integrity you have for your customers. I wish you all the continued best . As long as you both work there, I will be a customer for life!!!! Thank you for everything !!!!!
Edit: Thank you for your public reply. Everyone at this dealership that I have mentioned has my contact information. I have left multiple messages and sent an email to Bruno regarding this, and yet I never received a call back. Glad to know the only way to get even a slight response is by posting a review.
We have had a saga of issues on our lease. This has been brought to the attention of multiple managers, beginning with Manny, and escalated up to Bruno - who won't even answer us.
My fiancee and I leased a car from this dealership almost exactly 2 years ago. Just after the first year, the car broke down on the highway. We were told that the fuel injector melted and the o-ring released from its housing, causing damage to the cylinder and the engine. We were told that this was a very rare problem. Keeping in mind that this is a new car, we were very concerned about our safety as this is a major issue that could have gone much worse. There was a complete engine power failure. As it occurred on the QEW going 100 km/h, it is a miracle that no one was hurt.
Fast forward to about a week ago when we bring the car for its routine 40 000 km maintenance check. We are told that 3 of 4 brake-lines are about to burst and given a loaner car. We are then told that this was caused by fraying on the braid of the brake lines and all 4 lines need to be replaced. Pro-tip, this is apparently a KNOWN ISSUE to Subaru, and according to this dealership, there is NO RECALL and we would have been fine. It can happen to any car produced around the same time. They replaced the lines because they are good people.
Given what happened, we requested a different car. This seems very unsafe to us. You can't tell us it's fine to have the brakes go like this. Unless you are Manny, who requested that my fiancee simply add some new accessories to the car and say it was new. Clearly, as a woman, I wouldn't notice.
The best offer they had was to drive the car until September. I will never do business with the R. Ferri group again. Subaru should be looking into this dealership!
I brought in my car for the recall issue and they were very accommodating. Due to my personal work requirements I could only get errands done on Fridays or Saturdays. Subaru of maple worked with me to schedule within my tight requirements and fix my car. They also loaned me a car while they fixed mine. Overall it was a great experience.
Stay away from this service dept! They cannot get their facts straight, including the manager. Worst experiences (multiple) I've ever had with a dealer. They lost a loyal customer. If you deal with them, highly recommend you record your conversation!
I always have a great experience with the team at maple Subaru. Bought my 2014 Subaru WRX from them, and they're always on their game concerning services items and issues that pop up concerning the car. I'd recommend anyone to purchase and have their cars serviced here. Also, be kind, and bring something with you like a case of beer or something when it comes to warranty work, because it pays very little and the techs deserved to be compensated for their time.
- Kiru
My Subaru was purchased at the former location of this dealership (Trento Motors). I had all service done there, staff never pushed unnecessary work, and even small problems were fixed as an act of good will. After the move to Maple, the service certainly changed for the worst. My last remaining "free" oil change was not honoured by the new service team, despite the fact that former Trento clients were told nothing would change in terms of agreements. Acts of good will disappeared, new services fees appeared on simple things, and the emphasis on sales came to the forefront. I recommend another Subaru dealership in York Region/GTA.
Just purchased my new Subaru Crosstrek from Neil (Ning). He was super patient with me, answering ALL of my questions in a calm and timely manner - definitely the best sales rep I've talked to (and I did tons of shopping prior to purchase)! Affordable pricing, non-pressuring, and extremely accommodating - thank you Neil for your help, I love my new car!
I purchased the 2016 WRX STI Hikari Edition from this location yesterday, from Metesh Lad.
He had helped me put it on hold since end of January to beginning of February.
He is an amazing salesman and would recommend him to anyone looking to get a Subaru
Thanks again Metesh!
Ning was an excellent sales rep. Very nice people at the dealership and saved me few dollars on lease last minute too due to change of month numbers. Easy to deal with and timely response on status of car being built. Every interaction was done through phone before picking up the car and the sales rep was honest and true to his word. Would love to deal again after end of my lease!