Terrible experience. They do not care about their potential customers if they are looking for a car below 30k$. Not only me but also my brother and friends had the same experience. Do not expect to receive a call from them although they promise to do that.
Excellent service john andrew steve and the two ladies outside that cleaning the boxes sorry we forgot your name but you know who you are we thank you for making us welcome maya appreciate the biscuits and the attention you give us the purchase of our subaru was wonderful because you guys are excellent in customer satisfaction we are happy thank you
Thank you to andrew john steve the general manager and to the two ladies and to all the wonderful employees who work very hard to make sure our purchase will be the great experiences we appreciate it very much once again thank you we recommend to our family relatives friends and co- workers zul maya and pearl once again excellent services guys !!!
Thank you to all the subaru victoria namely to andrew ,john,steve wickware the general manager also to the two beautiful ladies who give maya the biscuits and made her welcome we really appreciated everything we recommend to our family relatives and friends co- workers and to our neighbors service is excellent once again thank you we are happy maya , pearl and zul
Thank you to andrew for his excellent service we recommend to family relatives and friends he made everything possible he did an extra miles to make our purchased womderful thank you again hug maya,pearl and zul
Had a misunderstanding with the service department regarding a service voucher received with the sale of the vehicle we purchased that was not honoured. Within hours, Derek the general manager called me personally to inquire as to the miscommunication and made good on all previous promises. In an industry with a checkered reputation, it was nice to see such exceptional customer service and integrity. Bob Saunders would be proud!
If you need OEM Subaru parts. This is the place.
I have only interacted with the parts/service department at this dealership and I can not say anything better about them. Super nice people, always chill and willing to help me find some obscure parts.
They take the time to figure out what you are looking for. Parts are ordered accurately, and they always call when they are available for pickup.
Also, thank you for the club discount :)
Roland Whittall helped me yesterday when I brought in my Forrester for an oil change. I mentioned an ongoing issue with our windshield in that it appears to have tiny pockmarks throughout which makes it difficult to see through in very bright sunshine. He took my concern seriously, raised it with his manager and followed up by sending me contact information for customer care. He was professional ,helpful and concerned. I could not have had better service.
It has been a pleasure working with Craig on the purchase of our Forester. The no-pressure environment combined with the open communication really stood out for us. Craig was always available through email or phone with our questions and concerns, and he catered to the needs we mentioned. We highly recommend their team and would happily shop with them again.
All the staff at Jim Pattison Subaru Victoria are knowledgeable, courteous and easy to deal with. I love my Forester and I trust them to care for it.
Derek (GM), Andrew, Paulo (Sales) and referral friend Franklin were great at facilitating my brand new 2021 Subaru Forester purchase. I was treated very well, had the test drive car all ready and when I picked it up there were no issues. I was introduced to the service department, was given some goodies and their coffee machines are new. Love the way the Forester drives!
"BEWARE" "ATTENTION"
Beware of Mike Delmaire for being not helpful (AT ALL) and for being racist?. He is not being helpful when I went there. Yes, he could be helpful to somebody but in my experience with him "NO". He couldn't even give some advice. Asking him question but his not really into answering all my question. It feels like to me that in his mind his wasting his time talking to us or helping us. The way he talks to us feels like we are not welcome on the dealership. I am pretty sure that you guys take online course how to deal customer expectation, equality. But for my experience with MIKE, none at all. Really bad customer service. BAD BAD BAD BAD. If you ever go to this dealership, not with MIKE.
Car broke down on the road, towed it to Pattison, they couldn't locate common electrical part which i was able to locate locally after 15 min search. When I picked up my car was told that it drives great, got on the road and found out that something is wrong with my front shocks. If you guys drove it, why not to warn me? Car spent 8 days in your shop. Anyway, fixing my shocks in another place.
Words cannot express the service we received from the sales team at JPSV. We live in Chilliwack and found a great deal online for a used vehicle from here. We were quickly in contact with Trevor and Nick and made a fair deal over the phone. When we came to pick up the car, once again we were met with outstanding customer service. The car was exactly as promised, the paperwork was prepared before we got there and took minutes to complete and arrangements were made for us to get insurance: all on Sunday! We were back on the next ferry. The best, painless, quickest car purchasing experience we have ever had! Thank you Trevor and Nick for all your help.
Showed up with a failed driver side belt buckle on my new Crosstek, barely 3 months old. Had no appointment booked during what seemed like a busy day. They had no parts in stock, but they were able to take one off of a floor model and get it fixed for me the same day. Fantastic service, would highly recommend.
I bought my 2019 Limited Subaru Crosstrek from Jim Pattison Subaru last week and I could not any happier! Mike was amazing and was able to help me receive my dream vehicle. They made the process painless and easy to purchase a new car from. I would 100% recommend them if you are looking for a new Subaru or even another used car from them. You will not regret the great customer service . Thanks so much for my amazing car guys I love it !!!! Allysha
We bought an Outback and the sales process was handled professionally throughout. No complaints. But now, a year later, the car needs a repair and the earliest available service appointment isn't for a month. I'm stuck not being able to use my car much for an entire month. Not good.
Came into the Subaru dealership on Oct 3, 2020 for an emergency repair that needed ended up being a recall item. Roland was working that day and despite what seemed like a very busy day he was able to schedule my car to be fixed that afternoon. This is my first experience with the dealership and I was so impressed. Thank you Roland for helping me out with this stressful situation.
This was an absolutely outstanding experience. My previous experiences at other dealerships made me feel like a door mat, but JP Subaru really took the time to thoroughly go through each step with me. They did everything they could to help me buy my dream car and for that I am endlessly grateful. Mike, my salesperson, really did an amazing job, I can't stress enough how positive this experience was. I highly recommend this dealership.
So far so good.
We just purchased a 2021 Subaru Crosstrek and were very happy with the overall experience at the dealership. Our salesperson, Craig Phipps, did a fabulous job and I can highly recommend him. With Craig you will experience a low-pressure, friendly and very responsive salesperson who will answer all your questions and guide you through the whole process. Craig responded quickly to many email requests for information to help us with our decision. Everyone else who we came in contact with at the dealership provided friendly and professional service. A great team.
10/10 experience from start to finish. Worked with the legendary John Burns to find the perfect vehicle. Everyone involved was a joy to work with (Colin, John B., John D., and Cody) — hands-down the best customer service across the 6 island dealerships I visited. No pressure or sales tactics — the needs-based approach is fantastic and at no point was I tempted or pressured into anything unnecessary.
Make sure you visit them before pulling the trigger on anything else.
Trevor, John and Nick were all fantastic to deal with. They were professional, kept us informed and made us feel very welcome through the whole process of purchasing our Subaru. We’re also very happy with our Forester!
We were also very impressed with how well the dealership has adapted to COVID measures. We felt safe and well distanced the entire time.
The best car buying experience I have ever had. Trevor DeNoble is the guy to go see, there was absolutely no pressure when dealing with him or any of the staff. I am a proud new owner of a Subaru Impreza and I could not be happier with the car and the whole experience. 1000% recommend
Excellent dealership. Bought a used car here, the price was good, the process was effortless, the service was terrific and there were no surprises. A few relevant options were made available and their benefits explained, but there was no pressure to take any of them.
Got my oil done today. 30% increase since last time. Isn't this a pandemic? Haven't over 8 million Canadians applied for benefits due to income loss? I'm told their price increase occurred April 1st...I'd say it's pretty tone deaf. I understand the need to adjust prices over time, but such a bit increase mid-pandemic seems completely unjustifiable. No more Jim Pattison business for me.
I called to make an appointment and was scheduled in for a day when they were closed (stat holiday) I never received a follow-up email, so when i called to confirm my appointment the day before they didnt even have me on record. Now i have to wait a month for the soonest appointment available and I have to drive the vehicle with 4 recalls, hoping my Forrester doesn't blow up. What a terrible time to be a Subaru owner.
I recently purchased my second new Forester. Our sales person (John Burns) was terrific but my experience with the financing manager reinforced all my negative feelings about car dealerships in general. He used every possible tactic to convince me that I needed to purchase an extended warranty stating that the fobs would cost a fortune to replace (if I were to loose one), the electronics alone could break the bank ( if something should happen), it would give us great peace of mind (at our age). Basically he used fear tactics to convince us that our brand new Subaru was not as reliable as I was led to believe. I thought I was buying a dependable and safe vehicle. With great hesitation we caved into purchasing two additional extended warranties and instead of feeling great about driving our new vehicle home I felt totally manipulated. When we got home I looked up the contract on our first Subaru that we purchased in 2008 and we had not purchased any additional warranties. Our vehicle was still running after 420000 km.
After a sleepless night I called the dealership first thing in the morning to see if I could cancel the additional extended warranties. I was told by the finance manager that the warranties could be cancelled but my monthly payments would remain the same (really, what would be the point). I later called the general manager to express my concerns. He said he did not know the details of extended warranties and would get back to me with more information. It has been well over a week and I have not been contacted regarding this matter.
I am surprised that the General Manager does not have an understanding of extended warranties and that all of his staff are not on the same page when it comes to promoting the company product.
My family came to Vancouver on vacation with our Subaru from California. We had warnings lights come up and we’re worried if we could make it home safely. The dealership was booked out for service but Roland in the service department came to the rescue. We really appreciate the service and attention to detail we were given. And we couldn’t recommend this Dealership more. If we lived here, this would be our dealership of choice for sure.
The best buying experience we’ve ever had!!! If you’re in the market for a new car, go see Chris, Colin, Steve, and the rest of their team. We started looking for a new vehicle by going to a few other dealerships in town, and found the sales staff to either be very pushy or frankly incompetent. We were completely dismayed but stopped in at Subaru on a whim at the end of the day. Chris was amazing from the start, and just got better. He introduced us to the lineup of cars, and helped us narrow down what models might work for our lifestyle. What blew me away is that he and Colin were the antithesis to the typical car salesman; they suggested that we take a car overnight to make sure it fit our lifestyle, and no hard feelings if we found it didn’t. We were shocked, as we had just come from another dealership who quickly pressured us to sign the dotted line immediately after a short test drive. The buying experience was top notch; no pressure, just helpful and relaxed. Chris, hats off to you - I know we kept you very late after your shift one day and even bugged you on your day off to complete the sale, but you did it all without a single hint of any complaint. It was truly wonderful working with all of you. (I never, ever thought I’d ever write such a glowing review of a car sale!)
Thank you again for your help in finding me the perfect car and making the whole experience amazing from start to finish.
Just bought my first Subaru from here and it was a great experience. Great customer service and everyone was really helpful and friendly. William helped us the most with our purchase and he answered all the questions I kept badgering him with over email. Would highly recommend buying a car from this dealership.
Very helpful parts and service staff assisting with unannounced engine failure recall. Pink ring PCV valve internal parts can fall out and damage engine. Blue ring is good. Applies to Impreza 17 up and Crosstrek 18 up.
Absolutely amazing customer service! Abdul & Murray are the best people to work with and I would strongly recommend them to anyone looking to purchase a brand new vehicle. Abdul got our Rav4 special ordered and arrived in one week, and we could not be happier. He even stayed late for us just to see us leave in the vehicle. Murray got us the best prices and made sure we did not leave until we knew our numbers and understood everything. Thank you again to the both of you! Hope to do business with you two again in the near future!
Just had my first recall ever and Subaru took care of it! The service team worked together to take care of not only the recall service but also did a 20-point inspection, washed car and topped up fluids etc. for no charge,
Much appreciated, Thank you all at Subaru Victoria!
Great Service!
Bought my car here two years ago. Great staff, large selection of cars. Service department is fast, on the ball and keeps you in the loop. Highly recommended
We had a wonderful experience with
Jim Pattison Subaru . Andrew the
Youngest salesman wow he knew all
Was to know about our 2019 Forester.
He went above and beyond to make
The deal work. Colin was a joy to deal
With, and John the finance manager
Explained all our questions in quite
A professional manner. We were very
Pleased with all the people we dealt
With. Andrew is an up and coming star
With the company...what a wonderful..
Young man he is . Wise beyond his
Years !!
Barb & Ed Boulter
I would not recommend purchasing a vehicle from the dealership. I was lied to and taken advantage of. John Burns told me my trade in was only worth 1500 and they would sell it wholesale off their lot. 2 days later it was on their lot for $8995. When i emailed John he said he was sorry that i felt that was unfair. My fault, but i just want others to be careful and know what your car is worth if you are trading it in. I should have sold it myself than believing them.
Just had a great interaction with Roland in the service department. He was friendly, pleasant and efficient.
The entire experience was great - everyone had a smile and a willingness to help.
They made arrangements for me to get home and sent me off with pins and stickers for my grandkids.
This is the kind of service that keeps customers coming back.
Thanks Roland.
Excellent service attitude for the customers! If you want to buy a car for a great deal, find Rain!!!
We just bought a Subaru Crosstrek from here. Worked with Abe and were really happy with the experience. He took the time to ask us what our vehicle needs were and fit us with something that ticked all the boxes. He was patient and didn't pressure us, worked within our timeline and made sure we were getting what we needed and wanted in a vehicle.
We will be back for sure
Was recently car shopping and checked out multiple dealerships to narrow it down to the perfect car. Abe was super helpful, friendly, funny, and all around awesome to deal with. There was no pressure and he made sure I was sure that I was buying the right car for me before he began the paperwork and I ended up a satisfied owner of a brand new Subaru Forester. If you want a great experience when car shopping, go see Abe at Victoria Subaru! I highly recommend him. Thanks again for all your help!
Had a great experience with Abe and the team. Very honest about the product and would check if he wasn’t sure as recently joined the team. Did not feel pressured at all during the purchase of a pre owned Forrester
Had the pleasure of buying a 2019 WRX STI from Jim Pattison Subaru this past weekend. As my first new car purchase, the staff were amazing and my every expectation was exceeded beyond words. I didn't really know what to expect walking into a dealership but I was greeted with the friendliest of staff. At the age of 23, I thought I may be looked at as someone just wanting to test drive a vehicle and not be taken very seriously.. this wasn't the case AT ALL. Robert was an amazing salesman and I would buy another vehicle from him 10 times over, Colin added a very friendly atmosphere for me and was very happy for me purchasing this vehicle. John in finance was awesome and very informative and Abe was a great person to talk to waiting for my car to be detailed. All in all my experience at this dealership was top notch. Thank you staff at Jim Pattison Subaru for making my dream a reality and making the process fun, informative and an overall 10/10 experience. You have a customer for life from me.
Would rather drive to Nanaimo or Vancouver than deal with these Stereo Typical Salesmen.
This dealership has a monopoly and knows it.
Their number one priority is who gets the commission and how much that commission will be.
To the point of arguing with each other and interrogating the customer.
If your not interested in certain features they will push hard to sell you on those.
It seems all the information they casually extract from you is solely for the purpose of determining their leverage.
So when it comes time to negotiate they can maximize profits.
Subaru are amazing cars, that sell themselves. The salesmen are there to squeeze every last penny out of you.
I really looked forward to buying myself a Forester and having it serviced there.
But I cant reward these salesmen, who have no interest in customer satisfaction, and are only looking out for themselves.
Very personable and knowledgable sales person. A positive car shopping experience! The Forester Premium is now at the top of the short list after 2 days of extensive test drives and comparison shopping of the competition in the compact SUV marketplace.
Great experience here, Stephanie in parts was fantastic and applied the 20% discount for parts for being a VI Subaru member. Very pleasant and knowledgable, will be coming back for sure. Thanks guys!
Had a great experience here with the purchase of our 2018 Forester. Mauricio is a top notch sales guy- professional, honest, not pushy at all. I feel like we got a great deal on our Forester, and it's the perfect vehicle for Island life. Our previous experience with Saunders was not good, I'm glad we went back! The service department has disappointed us a bit, but Subaru's are pretty reliable.
Everyone at Jim Pattison Subaru was very friendly and lovely to deal with. This was my first experience buying a brand new car and I was treated with the utmost respect, understanding, and kindness throughout the entire experience. John Burns went out of his way to work out a deal I was comfortable with, and I couldn't be happier with my new car! If you're looking for a car...consider a Subaru, these cars really are impressive when it comes to engineering and driving experience! If you're looking for a dealership, consider Jim Pattison Subaru. You won't be disappointed!
Friendly, patient, and considerate of our your time.
We have just bought a 2018 Impreza from this Subaru dealer. We were treated really well by everyone we met in the dealership. They are all super-friendly. Our salesperson was Trish Sales, who is fairly new at this job but clearly knows what she is doing.
A member of the Saunder's Subaru team is almost definitely involved in a scam with the people at Sandy's Auto Parts just down the street from here.
After recommending that I had my very broken car sent there to be sold for parts, I called Sandy's Auto Parts and they right away said they would come tow the car for free (sounded like they were already prepared for the conversation, and knew to expect my call). When I went to Sandy's Auto Parts to discuss an offer, they offered me $50 (for a 2004 Subaru Forester, give me a break) and said that if I didn't take that offer, I would have to pay them $70 for the tow.
Regardless of whether I am right about member(s) of Saunder's Subaru being in on this scam, or not, it brings great disrepute to both them and the Subaru brand that this branch maintains a relationship with such crooks.
As an aside, my brother, who was in the market for a brand new Subaru WRX STI, will no longer be buying one from this dealership, and I recommend to everyone to stay away from here, lest you be taken advantage of in some way.
Our family has been using Saunders Subaru for many reliable vehicle purchase, maintenance and repairs over the past 30 years and we couldn't be happier with their service. Great community supporters as well. Thank you!!
Saunders Subaru are really terrific. We bought our car before we arrived in BC and picked it up when we got here. We could not have asked for better service. They picked us up at the ferry, brought us to the store and presented us with our beautiful new car. Everything was exactly what we expected, or better. We met people in the sales and service department and the whole family took a genuine interest in ensuring we drove out of there happy. Thank you so much Saunders!
I recently purchased a 2014 Subaru XV Crosstrek from Saunders. I drove a 2003 Subaru Forester before that I bought used and I got hooked on the brand. I did a lot of research and my priorities were 1) AWD and 2) higher than standard road clearance. Subaru's are 'snowmobiles' and their Crosstrek exactly fit my requirements. As did the price point. I knew what I wanted, time to buy one more new car. To me to buy a new car is a BIG DEAL!
There is no Subaru dealer close to where I live. After a pretty bad experience with another dealer, I went to Saunders where I was treated with respect. Their sales process is very professional and fair, no undue pressure, no unnecessary up-selling. I felt that all conversations about everything that was involved were straight forward and honest. Let's put it that way, I know what excellent customer service is all about, I also know what good business is about, and when it comes to doing business with Saunders, there is none better. Thank you!
Recently passed through Saunder's Subaru to get my 2013 Sti serviced on a road trip from Winnipeg, MB. Had an absolute blast there. I felt very welcome and although it was not immediately, I was served promptly and with the utmost respect for my vehicle and my time. I have had some bad experiences, but this was NOT one of them. Thanks again Ruth for helping get me back on the road.
Mike