Original purchase was great but as soon as the car was off the lot the service from sales and parts was horrible. Could not get the salespeople Troy and Stelios to answer questions so I had to get sales manager involved. Charlie in parts didn't want to honor online quote without me getting a little assertive. Also had a little bit of a chip when answering a question about oem hood deflector. Had service arrange the install of an item that was confirmed to be in stock only to be told 3 days prior to install the item was not in stock and would have was on back order. Asked Doug from parts about this and he didn't seem to care in the least. Check the recent reviews from the G Maps and you will see that this is not uncommon.
Let's face it...buying a vehicle from a dealership is not fun. There are still so many stereotypical salespeople who will say or do anything to sell you a car. They will be your best friend and try every tactic to sell you that perfect car at the best price than anywhere else. Pushy pushy pushy.
At Wolfe Subaru, we dealt with Matt. Now I'm not sure about the other salespeople at the dealership, but Matt wasn't like any other I have ever had to deal with. No cheap cologne or cheeseball attitude. I feel like he was honest and upfront and NOT AT ALL pushy. He went out of his way to make sure we were taken care of.
The sales manager was very reasonable as well. There's ALWAYS room for more deal. Always. I was happy with the agreement for final trade in and purchase price I was offered. He threw in some complimentary oil changes.
Finance lady did a great job too finding us best bank rates.
Overall we had a great experience buying a car. Let me repeat myself...a great experience buying a car!!!
If you come to Wolfe, and are treated as we were, you won't be disappointed. Ask for Matt!
Marshall was fantastic with making my claim for my tire repair. He stayed in contact to let me know how things were progressing & I was very happy with the whole process from dropping my car off to picking it up! :) Thank you
My salesman Connor Monks handled all my needs! He serviced me well with his expertise and went above and beyond to make sure I was more than satisfied! Go to him for your car needs! 10/10!! I’m not buying anytime soon but I appreciate the time he spent despite knowing my timeline!
Very knowledgeable and respectful sales staff who went out of their way to educate us on Subaru and after a test drive we were sold. The entire experience was very relaxing, never pushed, and they were very understanding. An overall great experience. Dropped in to test drive and learn a bit about Subaru and ended up driving away in two days with a brand new Forester.
Fantastic dealership with excellent sales staff! Scott Miller was kind, courteous, patient, and informative. I would recommend this dealership to anyone looking for a high quality vehicle with a great sales team!
Will never buy a car from any other dealer. We love them! The lengths they go through to provide top notch service and helped us get a car thats right for our budget was amazing. No detail spared. So stoked about my new Outback! Thanks to Stelios, Jay + the finance ladies and everyone in between!
Wolfe Subaru, you absolutely, hands down, win the prize of the decade for not standing behind your product. After driving off your lot last July, with a brand new, yet defective vehicle, we have experienced first-hand your lack of caring and indifference. Yes, you finally fixed the problem, after 7 months and 12 visits to your dealership but there was never any follow-up to any of our requests about obtaining a resolution to our problem until we finally took it up with Subaru Canada. As well, there was never once any attempt to say you were sorry for our inconveniences, both in time spent and number of trips back and forth to your shop. I have always maintained that in business, it is not the fact that a mistake was made, but all about how you recover from that mistake. You, Wolfe Subaru have a great deal to learn about recovery.
Just started my lessons with Ben and with the short amount of time we’ve spent together he as been nothing but excellent with teaching me the proper techniques to master the keys. Sensei is super easy to get along with and understands how to interact with is students. Highly recommended.
Went to the Dealership without the intent of buying a new car, but we got to talk to a exceptional agent named Kelly on that day. He was very accommodating, friendly, and had superb customer service skills. He knew what we wanted and he knows what he was doing. Came by next two days and got a brand new car! Overall a great dealership, great ambience, and team!
Bought my first new Subaru in 2002 and my second in 2018 and just a few months ago, sent a friend in and she bought a car too! Highly recommend seeing Jay when you head in there as he’s kind, funny and understands your needs and budget. Needing another car in the spring and Jay will be my ONLY call! Thanks for everything, Wolfe Subaru is amazing!
We just bought a car! We had a great experience and found salesman Matt to be a nice guy with a no-pressure approach. We got a great price for the car (we shopped around before) and we are extremely satisfied. Would recommend the dealership and Matt to anyone!
Recently purchased a new-to-me Forester from Wolfe Subaru Langley. Matt, my salesman, was great and I found the whole team very professional and easy to work with. I would definitely go back.
I had a fantastic experience with both Matt and Chantal when I bought my Subaru. They were respectful and helpful in their interactions. It was a very low-pressure experience. Unlike a lot of dealerships, the test drive process was free of lengthy (leading) questionnaires and sales pitches.
I got a great deal and am very happy with the car!
Great experience with the whole staff at Wolfe Subaru Langley when buying our 2020 Subaru Forester Sport Edition.
Our Sales Consultant Scott Miller was excellent in looking at our wants and needs in either a new or used Subaru Forester. He listened to all our requests and gave us every scenario from used to new, leasing to financing and model to model. Scott was friendly and non-pushy with helping us find a vehicle that was right for our budget and making sure we got a fair trade in on our old vehicle. Amanda the Financial Service Manager was extremely helpful in breaking down the costs and giving us different options for payments that work best for us. General Sales Manager Jay made sure we were well taken care of before we left.
We couldn’t be happier with our first Subaru and our dealings with Wolfe Langley Subaru.
It's a wonderful experience every time we visit this dealership. Our Sales Consultant Kelly is a super awesome guy. My wife and I decided to get the 2020 Subaru Forester Sports from Kelly during our first meeting.
Kelly is a very knowledgeable sales professional who is also very kind, courteous, patient and fun to work with! He puts lots of effort in listening and understanding what we need out of a vehicle, and is very accommodative of our requests.
We are also very appreciative of all the good works, helps, and accommodations that Jay (General Sales Manager), Claudine (Financial Services Manager) and Amanda (Financial Services Manager) made during our purchasing experience. They all work tirelessly around the clock to make sure their customers are well-served.
I always go to Wolfe Subaru to have my Forester serviced because the level of professionalism at this dealership is outstanding. Their prices are fair - I have made comparisons with third-party repair shops. But more than that - I trust them. They have never tried to up sell me. And they found a way to make a repair under warranty after another dealership told me this repair wasn’t covered. (Thank you Jeff Saieva.)
What a great experience with the team at Wolfe Langley Subaru!
I recently purchased my first brand-new car ever, a 2019 Subaru Forester (my third Forester in my life – I just love these cars!). From the friendly and efficient receptionists; to the sales manager Jay, who noted my very particular needs, and found and brought in the exact car I wanted in less than 10 days; to Claudine, who helped me choose the best extended warranty for my needs; to Matt, who took me through “Subaru School” to teach me how to use all the bells and whistles (and patiently continued teaching, as I stopped by the dealership several more times over the following weeks, when I couldn’t figure something out on my own ;-).
It’s been a couple of months since I bought my new Forester, and I am just loving it. I very highly recommend Subarus in general, and Wolfe Langley Subaru in particular!
Had a wonderful experience here this past weekend. We walked in a bit unsure of what we were looking for and was politely met by one of their salesmen who guided us in the right direction. He showed us our options, heard our budget, and made them work for us. He passed us onto the sales department who was also amazing to work with. She crunched the numbers for both our choices and went to work to get me approved. I couldnt be more thankful than I am. We are now the proud owners of a 2017 Nissan pathfinder fully loaded. Perfect SUV to fit our whole family! Thank you Subaru! Would recommend you in a heartbeat. Could not have had a better experience!
I had a great experience at Wolfe Subaru. We were just coming in to look and ended up walking out proud owners of a fabulous new Crosstrek! Kelly our salesperson was super helpful and really made the whole process seamless. I would not hesitate to recommend him and Wolfe Langley Subaru team!
I found my experience to be great at Wolfe Subaru. Mark helped my wife and I on a number of occasions. He helped us find our Crosstrek. He was informative, but also knew when to let us be. We will definitely work with Mark for our next vehicle. Cheers!
Got my 3rd car with them already. Great service especially our salesman-Mark.
We went with Subaru for our first family vehicle due to the level of customer service received from Matt Painchaud, and also because of the safety that Subaru vehicles provide. Matt was informative and helpful with us. Matt was quick with email responses when we had any questions. Definitely recommend visiting Wolfe Subaru Langley if you wish to purchase a vehicle.
What a great experience we had at Wolfe Subaru. Chantal was amazing from the moment we walked in, to the moment we drove away in our brand new Crosstrek. She was very knowledgable on all of the features and was great at listening to our needs.
We came in on a Sunday on the long weekend not even thinking we were going to purchase that day. We didn't know much about the Subaru vehicles when we walked in, but now we are in love with our Crosstrek!
It was a completely great no pressure experience with Chantal that made our decision to buy and we couldn't be happier. She even stayed after hours and detailed the vehicle herself because everyone had already left!! Wow!
I would also like to thank Claudine for making the finance experience so smooth and stress free. She made sure the purchase worked for us and explained every detail of the finances. She also stayed after hours as well to make sure we could drive away that day.
I highly recommend Wolfe Subaru and Chantal for your vehicle shopping :)
Mark and Corine made my new car buying experience fun and informative. Their approach was customized to my needs with no pressure sales. Mark went out of his way to make me comfortable in understanding my new car. Corine made magic happen with my loan and provided me with the coverage that was customized to my needs. I would definitely recommend purchasing your new car here!
Tristan was did a great job facilitating the purchase of my 2015 CrossTrek. The only issue happened when I came to pick up the car, the trailer hitch was not yet installed. To be fair I did come in a day earlier than expected but it would have been good to know that the work hadn't yet been completed. He made good on it though and arranged to have the car picked up at my work, hitch installed, and then delivered back to me. Excellent recovery! Thanks for the great service!
If they aren't making a bunch of money off of you, their customer service is absolutely horrible. I loved my Subaru and if I am ever to acquire a new one again, it will not be from this dealership.
Before you copy/paste your generic response where you ask me to call someone and explain what happened, I absolutely will not. Because it likely means I will call and explain what happened to a 3rd person and then I will not get called back for a 4th time. Thanks for wasting my time.
We gave the dealership a rating of 10 because we found the experience a pleasant one. Purchasing a vehicle should not be a stressful, high pressure experience. Normally, when someone is looking for a vehicle, they don't need to be submitted to intimidation tactics. We found Wolfe Subaru to be the best place we have ever dealt with in 40 years of purchasing vehicles. The staff is pleasant, courteous, upbeat and professional. Thank you very much!!
The service staff are all friendly and knowledgeable. I always appreciate how clearly they explain what they plan to do. If anything additional needs to be done, they always contact you first. A staff member goes over the bill with you afterwards and highlights what has been done.
I bought a pre-owned Outback from Wolfe Subaru about 2 months ago, and I absolutely love it! My buying experience was painless and enjoyable (I hate car shopping). Connor was hands down to thank for that. He provided great knowledge about the cars I was interested in, respected my budget and didn't once make me feel pressured to buy. Claudine, in financial services also was amazing and helped make the whole purchasing process a breeze!
Once I purchased my car, I emailed some questions I had regarding the car to Connor. I had noticed a few days after picking it up, the driver visor light was burnt out. He was prompt in answering my questions and helped me get an appointment to get it assessed. I expected to pay since buying pre-owned is at your own risk usually. But Subaru covered the cost for me.
I highly recommend Connor, Claudine and Wolfe Subaru with their Subaru purchase!
Great staff, friendly, professional and knowledgeable. Fabulous experience buying and servicing my Subaru! Keep up the great work team!
Thanks :)
Wolfe Subaru in Langley is the finest, most honest car dealership I’ve ever dealt with. Yesterday, I arrived (without an appointment) to return a vehicle at the end of the lease and I was treated with respect and kindness from the moment I set foot in the dealership.
I especially appreciated Lee, who greeted me and assessed my needs, and Claudine, Wolfe’s financial wizard, who took time out of her busy, busy day to do her magic with passion and commitment — and when Claudine learned that I intended to take transit back to my home ... she arranged to have me *driven* there by a charming young salesman ... all the way to Tsawwassen! Amazing!
I would give Wolfe Subaru in Langley TEN STARS if I could. It is a top-notch,
high-quality dealership: total integrity and the greatest customer service ever.
Wow, where do I even start... I don’t know much about cars however when leaving Subaru I felt like I was an expert with all the information the staff had given me. I had the pleasure of working with Conor and do yourself a favour and ask for him when here. Nicest guy ever and also knew so much and could answer all my questions in a timely manner. Not only was he awesome, his fellow associates such as Chantelle and Matt were so friendly and made me feel welcome at this location. Thank you to the best sales team at Langley Subaru for making my experience such an amazing one !
Very poor customer service. Was informed of a recall for my wife's Outback in March. Told I would receive a call from the dealership when they had the part. Waited until June, still no call. I called them and was told it would be 14 days to get the part, they would call when it was in. Waited another month still no call, so I called them and they told me the earliest they could get me in was September 12. Called another dealer and have an appointment booked for next week. I won't be buying or servicing my vehicles there again.
Excellent Service. The folks at Wolfe Subaru deserves 10 points out of 5. I'm a proud Subaru Forester owner and recently noticed that the A/C may need to be checked prior to the starting of this summer season. Called on Saturday morning for an appointment, Darren from the Service Department called back and offered a same-day appointment, albeit their busy weekend schedule and my short notice. Darren's team started problem-solving right after I brought in the car with my paperwork. While awaiting, had a nice catch-up chat and new car review session with our sales person Troy, an super awesome guy and always a pleasure to be around. As a result of the investigation, it turns out that some refrigerant leaked out from the condenser. Without a question asked (still under warranty), Darren's team replaced the entire condenser assembly with the new refrigerant and thoroughly explained the cooling system's mechanism to me. The whole process took only less than two hours while I'm catching up on some personal work on my laptop, which is super-prompt considering the amount of repair works (dissemble and reassemble back the bumper, condenser and their parts) involved. An awesome experience every time I visit this place, will definitely recommend Wolfe Subaru to anyone who is looking to become a proud Subie owner!
Fantastic operation, Tristan was awesome to deal with. No pressure. Never had so much fun buying a new car!
Excellent customer service from the service and parts department as usual, they always make sure my Subaru's maintenance is taken take of.
Great service and experience from Connor and Tristan buying a used Subaru Crosstrek. Seems to be a very customer-focused dealership. Very efficient, clean, pleasant staff.
Amazing service here, always super friendly and knowledgeable staff. I would like to point out Stelios as he is always a great guy to deal with, Doug in parts/service and Mikaela at reception. These people always go above and beyond for everyone. I know Jay and Jaycon are doing an amazing job as well, They are always so busy and running around but always have time to say hi with a smile on their face!
Bought a used 2016 Crosstrek from Matt(with Connor's assistance) and it was a very smooth process. I would 100% seeing him. It was a very busy holiday Monday and he did excellent even though he was juggling between us and another client. The process was quick and was not stressful at all. He does not have the usual salesman personality which was a nice change after being to three places before this dealership where I felt pressured into a vehicle I didn't even want!
Claudine, Corina and Tristan worked tirelessly to get me the best deal possible, as well as get me in my dream car. Great group of people, great company.
After a very disappointing trip to Mercedes, whom didn't even acknowledge us, Mark greeted us and was looking for what he could get us information on within 30s of arriving. Already impressed, he allowed us to do a test drive on a couple of cars after narrowing down what we were looking for. He listened to everything we had to say and really just seemed excited to help. We haven't bought anything yet, but if I decide to get a Subaru, thus far this would be the place I would go.
We ordered a ‘special’ Crosstrek and couldn’t be happier! Love it, love it, love it! Thank you to Scott, he was excellent and got exactly what I asked for..Highly recommend Wolfe Subaru!
Rat got under the hood of my new outback.
One belt and one seal was damaged, oil spilled all over the engine. They found the cause, gave me a loaner car to go home and got the parts in the next day!!!! Excellent service and awesome mechanic as always.
Could not be happier with the experience at the Wolfe Subaru Langley. We’ve never dealt with a nicer, more professional and over and above car buying experience than we had with Salesperson Scott. Couldn’t recommend enough seeing him for a car purchase!! Thanks Scott and the rest of the team!
"Pleasant buying experience from Wolfe Subaru"
We had a pleasant no pressure buying experience from Wolfe Subaru.
This is our 4th Subaru purchase, and our first from Wolfe Subaru.
We do know our Subaru dealerships and have been looking for a Forester at all the dealerships around. First impressions are key and Tristan and Wolfe Subaru gave us a good, no pressure experience. With no fuss... we were allowed to test drive any vehicle and the cars were quickly prepared for us. We brought the whole family and had a great time in deciding.
Tristan Quiring was very nice and we enjoyed his help in finding our new Forester. He is a great guy to work with and trustworthy!
Prices and calculations were clear and no hidden agendas or the dreaded dealer haggle. We are happy with our purchase and would purchase from them again.
Our vehicle was detailed and ready for us to pickup and things proceeded quickly and stress free. We Love our new Subaru!
I am from the island, but when i show up at the dealer ship just to look at a forester xt that was not available to test drive near where i live. The sales man still gave me a go at the test drive knowing that there is a chance he might not even get the business from me. the experience was very good. i might just go back to the dealer when i made up the decision of purchase a new vehicle.
Went for an oil change. (>10,000km on engine). Told me they did a clutch slip test after the fact😑. Obviously rode my clutch. 1st let me know in the future when your going to bend me over. 2nd why would u test a sub 10,000km clutch (－‸ლ). 3rd dont lie and say its supposed to smell like that.😡 4th dont tell me my clutch is soft then tell me you did a clutch slip test. I smelt blatant lying. Even if i was wrong atleast apologize.😠
The atmosphere and service at this dealership is great. I was just starting to look for a new car and the no pressure attitude was nice. The sales person knew I was not ready to buy and he spent almost 2 hours with me answering questions and showing me the car. I did end up going back later that week and buying t
he Subaru which I am extremely happy with. I would recommend this dealership.
Overall great experience. The salesman was able to help me narrow down exactly which car was right for me, and then was able to put me in the exact one. I'm very happy with my purchase and would definitely recommend Wolfe Subaru.
My service consultant was excellent. I appreciated the condition of the vehicle when it was returned, clean and vacuumed, it looked great! The work done, ie door strips for dings and remote start work was well done. Time lines were met. While waiting Mathew assisted me once again with working the navigation system. He has offered service above and beyond what would one expect as he wasn't the person who sold us the vehicle. He is very knowledgeable and has helped us get a better understanding of using the system more fully. This additional assistance really put Wolfe Auto group over the top for quality service. Thank you or the loaner car, I would not be able to get my car serviced without it as we live and work too far away to make it work.