I agree to the other review of Dmond Lee.
If google have minus star I will give to them following reason.
For the base situation. I was pretty good credit a year ago(even I could purchase Audi A6 without down payment anything). I have had accidentally spent a ton of money last year. All situation done, so I want to re track on my credit, I trade in both my car and start new finance.
1. They have fake advertisement. if you have bad credit they will not do that don't waste your time.
2. They don't communicate with customer some time the sale is not reply back over a week. when I visit his dealership the sales person playing(?) with his phone. the mean read and ignore he doesn't reply back even yes or no or wait something. Even I choose contact hour in their business hours. You will have bad experience if deal with them. Don't waste your time.
If you want to go with Subaru. Go to Wolfe Subaru looking for Mr.Coner. He was really good I recommend. or openroad Subaru.
3. I post screenshot too. They didn't give me back my deposit over couple week. since 16th April. Also they have no react or mention for the delay. What a rude!
4. I bought BRZ from them. Don't buy protection plan from them they will give you a ton of reason prepared to avoid claim even some dent or stone chips. waste your money.
I deal with several dealers in my life time. This is worst experience ever. Not everyone(Amy(?) in service depot she was kind and nice always) but at this time. in a couple month I will back my credit score almost. I will not go for deal Richmond Subaru again.
My wife and I had a fantastic experience with the team at Richmond Subaru. We initially came in for a road test and had no plans to pull the trigger. Ronny was our sales person and he made us feel comfortable instantly. He was very knowledgeable about the vehicle, showed great rapport, and didn't pressure us at all. In the end, he earned our trust and we received an offer that we couldn't refuse.
Danielle from finance was also extremely helpful and we were very fortunate to have her experience on our side. Overall, we had an exceptional dealership experience and we'd highly recommend anyone looking for a Subaru to go to Richmond and give them a try. We couldn't be happier with our first Subaru and our first dealership purchase in BC!
I have a good experience in shopping for a 2020 Subaru Outback in Richmond Subaru. Nick Geisler is very helpful in explaining the operation and the features of the car model of my choice. We have exciting road tests of a couple models of the regular engine and the turbo engine. I choose the later for more power. Nick, his manager Ray and their service team deliver this brand new vehicle the following day. Nick further provides basic instruction prior to me driving away happily.
Amazing staff and the Test Drive was the best in my life with Nicholas!
Manager Ray Lewis gave us an exceptional deal! Danielle, Director of Finance gave great advice and extra warranties up to 7 years. Explaining details for our understanding!
Love Richmond Subaru....Forester..Touring Model!
Trudy T
Walked by Richmond Subaru and decided to give their showroom a quick look around. Wanted to commend Austin for his help! His knowledge and professionalism is how customer service should be. He had answers to all of my questions and explained everything thoroughly and made sure I understood. Thanks Austin!
I went in the other day to take a look around for a new vehicle, and Austin was extremely helpful in answering all my questions. He was friendly and attentive. It was my first time at this dealership, and it was a great experience. Would definitely recommend!
An awesome buying experience with Richmond Subaru recently . Our sale agent Ben is super knowledgeable and was very patient despite our numerous questions and requests. Danielle from the finance department is very knowledgeable as well. She explained everything clearly and assisted us throughout the payment portion.. We also met Ray the warm hearted General Manager.
I would give them a six stars rating instead of five!😎
I recently bought a Car from Nick Geisler. He was so sweet and kind that it felt like i knew him forever. He made buying my first bran new car an experience. Such a wonderful sells man. He made my payments easy and affordable for me which I am so grateful for. Could not have asked for a better sells man then Nick. Richmond Subaru is honestly very lucky to have him !
I visited the dealership few days ago to shop for my next vehicle since my current lease was about to finish. During my time there, I was assisted by Ben and I would like to say my experience there was amazing. He was very thoughtful with his recommendations and I highly recommend this dealership to anyone who is looking for a car!
I am writing to say that I received outstanding service at Richmond Subaru. Ray Lewis, Richmond Subaru’s General Manager, has created a comfortable and approachable environment, where he has inspired his staff to provide top-notch customer service. The Sales Reps work together as part of a team, providing the best quality service to their customers. I ordered my 2020 Subaru Crosstrek through Ronny and Mike L (they split the commission 50/50). Ronny and Mike go back several years, having worked together at another dealership in the past. Ronny and Mike provided timely updates on the arrival of my order and answered the many questions I had. If you are thinking of purchasing a Subaru, I highly recommend you visit Richmond Subaru and ask for either Ronny or Mike L.
I am writing to say that I received outstanding service at Richmond Subaru. Ray Lewis, Richmond Subaru’s General Manager, has created a comfortable and approachable environment, where he has inspired his staff to provide top-notch customer service. The Sales Reps work together as part of a team, providing the best quality service to their customers. I ordered my 2020 Subaru Crosstrek through Ronny and Mike L (they split the commission 50/50). Ronny and Mike go back several years, having worked together at another dealership in the past. Ronny and Mike provided timely updates on the arrival of my order and answered the many questions I had. If you are thinking of purchasing a Subaru, I highly recommend you visit Richmond Subaru and ask for either Ronny or Mike L.
We honestly did not plan on buying a new car now, but we did!!! We had just started to look at new vehicles and dealerships that would suit our needs. We were looking at the Subaru Forester and similar size vehicles at other dealerships. The deal they were able to provide us was just too hard to pass up, and the Forester ticked all the boxes we required! Mike and Ray were exceptionally helpful and accommodating. Danielle in Finance was instrumental in closing the deal. She was so knowledgeable about all aspects of the warranties and service/maintenance programs that in the end we just couldn't say no. Mike, Ray and Danielle went over the terms with us thoroughly and carefully taking their time to address our concerns and queries. I highly recommend this location. If you want to get VIP treatment, this is where you should go!
Really didn't plan to take home a brand-new car yesterday. Thanks to Richmond Subaru team for giving me good deal, specially to Joe my sales guy who made it impossible. Really had smooth transaction and the team was really good. Their General Manager was really nice, he make sure that we're all taking care of. Thank you Richmond Subaru really love my 2020 Forester Limited. Highly recommended.
I was a bit apprehensive about buying a used car but my experience with Mike Lee at Richmond Subaru put my mind at ease. Mike was very helpful and made sure that we were completely satisfied with our vehicle. He dealt with any concerns that we had promptly and patiently. We are very happy with our new car!
Went into dealership because it was close by. Bowen was able to help me find the right vehicle at the right price. Bowen's attitude was sincere and genuinely wanted to help. Very patient in answering all the questions. Ended up purchasing a 2019 Forester and picked it up on Halloween! So far, loving the car.
Outstanding honesty and patience, made me feel comfortable and at home with friendly services. Austin is an incredible sales, will listen to needs and go out of his way to find the most suitable car in the perfect price range. Very easy going and zero pressure environment. If debating to go, I recommend sales associate Austin.
We honestly did not plan on taking a new car home today but we did!!! The deal they were able to provide us was just too hard to pass up! Mike and Ray were exceptionally helpful and accommodating, as well as their other staff involved with the finance/ insurance. They went over the terms with us thoroughly and carefully took their time to address our concerns and queries. I highly recommend this location. If you want to get VIP treatment, this is where you should go!
Great experience getting a car from this dealership! Josh Curran made the whole process extremely easy by getting in touch with me while I was out of town and explaining each step of the way. Danielle in financing was also great by clearly explaining everything related to my financing plan!
Couldn’t have asked for a better service!
I bought a 2018 2.5 i Forrester here from Josh at the end of July . Had the car for 3 months now and love it. Can't wait for it to snow. Josh was very professional and knowledge. Went on the best 30 minute test drive ever. 10 minute's in and I knew I was going to buy this car. I recommend Josh and this dealership highly. Great professional group.
We had a great experiencing buying a 2020 Forester with Mike Lee. He, and the entire team at Richmond Subaru, made the process easy and pleasant. The car is a joy to drive and the buying experience was simple. I would not hesitate to return or recommend them!
We had a great experience working with our salesman Mike Lee on choosing the best car for our family. Mike was very patient with us making sure we were able to make an informative decision about our purchase. There was no rush and we were given a lot of space before deciding on the car we wanted to buy. Thank you Mike and Ray Lewis for being so competent and professional.
I can't say enough good things about the team at Richmond Subaru. They are a no nonsense dealership who are there to work out fair deals and treat their customers with respect. Ronny L., the Sales Consultant who sold me my new vehicle, provided awesome customer service from start to finish. He's the guy to ask for when you visit! I had a great experience and look forward to my next visit.
I would strongly recommend never going to this dealership. My wife and I put a deposit on a vehicle and ended up deciding to buy another vehicle. The deposit (initially agreed upon to be easily refundable) was almost impossible to get back. It took phone calls to our sales rep, finance department and eventually two calls to the GM. Each time we called we were assured the deposit would be refunded, however, it never was. It took a month of back and fourth and was finally refunded after threading to file a better business bureau complaint. Be very careful making a deposit at this dealership.
Good pricing, they were able to work with my budget needs and limited credit. Josh is a Subaru enthusiast through and through. He can answer any question you ask and believes in what he's selling. Low pressure sales, just wants to see you be a happy Subaru owner like himself!
My first experience at Richmond Subaru was not great to be honest. HOWEVER, they really worked hard for me to solve the problem and offered me great deal. Thank you again Nick, Lewis and Danielle.
Nice is such a good guy. If anyone is looking for a new car, make sure come visit him. He will help you to find a car you want. Also Danielle is super kind! She always cares about her customers.Lewis is new manager. Even though he had son’s birthday party, he came out to help my case just for me on that day.
Appreciate it
IF YOU GO TO RICHMOND SUBARU AND YOU DO NOT ASK FOR JORDAN LYONS THEN YOU NEED TO CHECK YOURSELF. Jordan is the classiest, most professional, charming person I have ever dealt with throughout my journey of life. WELL DONE CHAP WELL DONE. Thank you Richmond Subaru for having him there to take care of me.
I recently bought my first car here. Joe is super friendly, knowledgeable and helpful! I’d recommend this place to my friend if they are looking into Subaru vehicles;)
Contacted them through website chat about a car I was interested in. The listing was so confusing. Description and title said hatchback, but the pics were of a sedan. Took them 3 days to call me back that too without an answer to my query.
When I asked: So the car I inquired about through chat is a sedan or hatchback? Mike: I am not sure. Really? Calling me after 3 days and telling me you aren't even sure about your own dealership car?
Ignoring my request to get more info about the above mentioned car, he kept pushing me to come in person and see what options are there.
Not a pleasant experience.
I was looking to buy a Crosstrek for the last couple of months, after being to another Subaru which I had a really bad service I went to the Richmond Subaru and bought my dream car. Ben was really friendly and welcoming. he really helped us out and made us feel comfortable. I been just in the country for 3 years and I was a little nervous to purchase something as important as a new car in another country . but everything was smooth and I was really comfortable with my purchase and everything was explained clearly.
Had a blast! Was just a tag along but had a great time. My buddy was sold on the car right away. And the test ride was the best part! Nick was a cool dude and made for a great experience! Best test drive yet! Nice one Richmond Subaru!
Nicholas Geisler is the sales consultant that welcome us when we stepped into the store. He is nice and professional — he is not only introduce the car but also take care of us — We brought our new born girl and he even take cares of her needs! We like the way that he works and will definitely keep a long time relationship with this store.
Legends has it,
if an angel falls from the sky, there is a chance one shall meet.
I, for once have met this angel named Jordan.
Tall and muscular he is, Sold me the Great lmpreza!!
I for life will treasure this vehicle as long as l still breath.
Thank you! great angel of Subaru!
only time will lead as to meet again...
100% the best experience I’ve had with any car dealership. Mike, the salesman, was very friendly and straightforward. He really knew his stuff and was very easy to work with. He helped us find the perfect car that was right for us and also within our budget. Ray, the sales manager, was awesome and gave us a great deal on the car. While there we met a lot of repeat customers who had only great things to say about the dealership and also Subaru. Thank you so much. We will definitely be coming back.
Mike is very quick to respond. He replies to my questions promptly. He is very knowledgeable with the vehicle. A sales person who understands his customer. I will definitely recommend Mike Lee to anybody who is interested to get a Subaru!
Heard about Richmond Subaru through a close friend that had a great experience here. I can see why! I had a blast going on a test ride with Sales Rep Josh in the Forester I had my eye on. Sales Manager Ray was also a big help when it came down to discussing numbers and signing the dotted line. I love my new Forester, and would definitely work with Richmond Subaru again when considering my next car.
Love that dealership. They have always been amazing, everyone is super friendly yet professional and great customer service. I make the drive there because it's so worth it, me second Subaru and I love it!
Overwhelmingly thankful and pleasantly surprised at how amazing an experience we had at Richmond Subaru. We were so amazed at how attentive and passionate Josh Curran was to make our dreams come true. The used car we came to see had just sold when we got to Richmond Subaru. Josh showed empathy and concern that we missed the car we came to see. He listened to our goals and car dream and most importantly our budget. Based on our very specific requirements for model and color, Josh was able to make a way for us to lease a brand new 2019 WRX within our budget. He even found and shipped in the model and color we wanted. I have never had such an amazing experience with a car dealership. The Manger Ray, as well as the finance manager Danielle were all involved in ensuring that we got the car, features, and protection plan of our dreams, and within our budget. I cannot say enough about the wonderful and satisfying experience we had with Josh Curran, and the whole team at Richmond Subaru. If you're looking for your dream car, go see Richmond Subaru, they'll make your dreams come true!
Had a great test drive to really see how car drove and responded in the city and highway. We based our purchase decision on the lengthy (30 min) test drive. Josh Curran answered every question and request we had. Went into the dealership mid-afternoon and walked out with the keys by dinner. Totally would recommend giving Josh a call.
Mike Lee of Richmond Subaru is outstanding.
He has great rapport; with that minute we stepped in the dealership, he got us.
My husband and I felt comfortable discussing with him our “deals and wants” and he managed to meet it.
Thank you Mike for the pleasant buying experience…
Negative experience with Austin Warren. Came here with an excited young family member to learn more about a couple models only to leave disappointed. We booked an appointment and met Austin immediately upon arrival; however, he was quite distracted seemingly dealing with something else. As we were going over information, he would politely interrupt and say he had to "quickly check something". At least twice, we had to sit there and wait while he was attending to other matters. My assumption was that he quickly made the determination we were not going to proceed with a purchase that day, and therefore not worth his best effort.
After going over pricing and other details, we head out for the test drive which lasted no more than 10 minutes. Again, the entire time Austin was with us he was also communicating with another client, constantly checking his phone. The test drive was rushed and he wasn't mentally present with us 100%. As soon as we returned to the dealership, he answered a phone call from from another client and briefly dismissed us.
I recognize as a business, you will have to be selective in deploying your resources (time, money, etc.), and at that stage, our visit to the dealership was exploratory. We're still very keen on purchasing a Subaru within the next 12 months, but it will definitely NOT going to be from this dealership.
The staff were efficient. I was able to get a good deal on my new car. Definitely a good place to go buy a car from. Jordan was calm and professional. I never felt pressured during my stay.
Had a great experience with sales manager, Mike Lee, as soon as we walked inside the Richmond dealership. He was extremely patient with us in looking for the car we needed and helped us meet the numbers we were comfortable with. We are so happy with the service and would recommend Mike to anyone interested in a Subaru. Thank you for going above and beyond in meeting our expectation.
Mike was very helpful and knowledgeable. He understood of my budget and I had a very smooth leasing experience with him. He explained everything well and kept me informed throughout the whole process. It was my second car that Mike dealed with us. Thanks Mike, keep up your good work.
My partner and I are thrilled to now be owners of a 2018 Subaru Forester!! We had a great experience at the dealer. The staff was fun, helpful and Nick Geisler did a fantastic job finding us the car that best fit our needs. On top of that, he took us on the best test drive ever! Huge thanks to the whole team. We are so excited about our purchase 😃
Just a little note to THANK a great team: Jordan, Matt, Danielle, Austin, Ray, and Katrina. Thanks for taking good care of me today and for helping me make a dream come true ... Jordan earned my trust from the start and I felt like he had my back all along, and the rest of the team jumped in to make the car lease/purchase a reality. I appreciate it. Take care & keep up the great work! =)
What a great dealership. Special thanks to Nick, for all his hard work on getting me my deal. Bought a 2019 Subaru Impreza.
Subaru Richmond had a straight forward sales team, and listened and got me everything I needed/ wanted. Felt taken care of from the time you entered the dealership to the time I left, new car in hand.
A smooth and stress free process from sales team, speaking to the manager, financing and insurance departments. 5 stars.
Working with Richmond Subaru was a pleasant experience compared to disaster and putdowns I received at Wolf Langley Subaru. Dealing with Edwin Slater at Richmond Subaru was easy, non pressure and he did not mind that it took a couple weeks to work out a deal. Even after the deal was complete Edwin answers my question quickly and provides all the help I require settling into my new Forrester. Thanks Richmond Subaru and Edwin Slater
I started to do research on-line before I bought my first car almost like new(2014) . I appreciated the sales person Dicken L. being not pushy or condescending like the sales person from Toyota's Automall in Richmond. The office works as a team to make clients welcome. I bought it after the road test and enjoyed the smoothness and horsepower. I'm sure the service of maintenance will be the same too.
Went in to Richmond Subaru to see how they could help me into a new car. I had actually put a deposit down at another local dealership, but they didn't have the colour i wanted, so they had to ship it in. After getting the run around for 2 weeks, and after 2-3 broken promises on the delivery date, i had had enough... I was now in NEED of a vehicle.
I dealt with John in Richmond. I explained my situation to him and although they didn't have the trim package I wanted, they did have the next model up. I told them what I was paying with the other dealership and they gave me very competitive price for the car. It was a bit more than I was going to pay, but not much, and I was happy to have the higher trim model. They even threw in most of the extras that I had asked for. By the end of the day, I drove away with a new car, and got my deposit back from the other dealer. John was patient, understanding and very helpful. I also met the sales manager (Kevin) who was very helpful... at the other dealer, the sales manager was kept very private and secret to isolate the negotiation process. I appreciated being able to meet the people I'm dealing with. Thanks Richmond Subaru and John for helping me work out a deal!
I was at Richmond Subaru yesterday and purchased my very first Subaru. and wow! talk about good client experience!. i had a chance to deal with the sales Manager Tyler directly and he was professional, friendly and efficient. The sales person Dicken who assisted me in all my visits to the dealership leading up to closing the deal was very professional and knowledgeable. This dealership offers one thing that other Subaru dealerships don't - 2 years of free maintenance (including labour). For all of the above reasons, i chose Richmond Subaru for my purchase.
Fantastic service department---bought our 2008 Outback here, and have been coming back ever since. Richmond Subaru has treated us incredibly well. The best customer service anywhere, in my opinion, compared to past experiences with different dealers across town (including Honda, Toyota, Ford, Nissan). Fast, efficient and courteous service every time, along with clear explanations and no b.s. Yogesh is an outstanding service manager, who takes a personal interest in making sure that things go well, and I’ve also been happy with our purchases of accessories and snow tires from him. I would highly recommend them.