Picked up our Forester yesterday at Centaur, and the entire process has been easy, non pressure and just very positive one. This is our second Subaru we bought from them and it was nice to find out they have a loyalty program for returning customers! Ralph in Sales and Rob in finance were very pleasant to deal with and will recommend them to everyone who is looking for a new vehicle. Top dealer in our eyes, honest pricing, and outstanding customer service!
Dealt with Alex Ogg in the sales department. He was fantastic to deal with, even knowing that we were waiting until the new models dropped before making a purchase he always made himself available to answer questions and facilitate test drives. I was also very happy with the COVID protocols in place.
I bought my car from them 7 years ago and have had it serviced there ever since. From day one I’ve had nothing but great service. The service department is honest and reasonably priced. I’ll be back when I’m in the car market again.
Had a great trade-in deal at this Subaru! Ralph and John are both amazing and so easy to deal with! Will definitely recommend Centaur Subaru to friends and families who are looking to get a Subaru. Thanks again!
Great service - punctual, friendly and very helpful. Recently had to turn in my Forrester for two manufacturer recall inspections. It was very easy to set an appointment to accomplish both in one visit. Once in I was told it would take ~1.5hrs, and it was so, spot on. Having experienced both the purchase and maintenance side of the house I would highly recommend Centaur to anyone looking to invest in a Subaru and wanting reassurance that they will receive excellent and helpful follow up service when needed.
After shopping at a few other dealerships and brands, we found the environment and service at Centaur Subaru to be very comfortable. It was a no pressure atmosphere which made us very relaxed as we were shopping for our next vehicle. The sales person and management staff were welcoming, helpful, and friendly throughout the process, and they were very knowledgeable about the brand and vehicle. You could tell it was a great place to be when the staff would joke around and be lighthearted with each other. From initial discussions to final sale and vehicle delivery, we were impressed. It wasn't all smooth, but the way they dealt with the little issues was top notch. Glad to be doing business with a dealership like Centaur.
Easiest car buying experience I've ever had. Ralph treated every member of the family with respect knowing that a vehicle is part of everyone's day-to-day life. I didn't feel any pressure when he explained additional options. Rob in finance made closing very simple and even recommended a good USB cable, that has nothing to do with Subaru, that won't wear over time as we use the phone features.
I definitely recommend this place to buy a car in Calgary. First off having been to other Subaru car dealership I can tell you Centaur Subaru has good practices in place. No pushy sales people like Calgary Subaru dealership and more importantly they are transparent about the pricing. I was helped by Lewis and Manpreet who were easy to deal with. They were very honest and didn’t make us feel pressured into buying anything.Rob in the finance department was a pleasure to deal with.
Wow! Drove 40 minutes to wait three hours, only to be told that the wrong part was ordered! I have only owned a Subaru for 6 months, have visited two different Subaru service departments with poor outcomes from both, and had hoped for better from Centaur. Not sure what to expect for future servicing, or where to go. Update: Parts are in for the first trip in, and the parts to repair the damages done by tech at original service appointment. Original three hour appointment has now turned into a 5 hour appointment. I have been asked by dealership to lower my expectations when having service/warranty work completed. Out of town customers are expected to wait at the dealership for the 5 hours while work is being completed. No service loaners. No care.
Had a great time. Everyone was funny and professional. Got my first car here and they made everything easy and explained everything very well. I would highly recommend!
First visit to the dealer for a recall on my 2018 WRX. Service staff were friendly as well as the sales staff (waited on the car as it was a minor inspection). No issues and the work was completed quickly.
My only negative comment is the parking needs to be improved. I wasn’t 100% sure where to park and what parking there was seemed to be in very short supply.
I will certainly consider bring my vehicle back for future work.
Ralph and John were very helpful, thorough and a true pleasure to deal with. They were not pushy and gave me a fair trade in value for my old car. I would highly recommend them!
Centaur Subaru went above and beyond fixing an issue that was created by another company without any hesitation. The professionalism and extreme awareness of the customers needs where meet with great satisfaction. Todd the Service Manager was the most helpful person I have met in the industry and was all hands on deck fixing our brand new vehicle. Centaur Subaru is #1 in Alberta
We’ve always had great service any time we’ve brought our car here. They don’t do work that is unnecessary and we feel the mechanics are fair and honest which is critical. We are pleased to continue doing business with Centaur Subaru.
I recently had my Forester in for service to get 3 minor recalls taken care of and I also took the opportunity to tack on some additional preventive maintenance. From end to end, I have to say the customer service was top notch! The team communicated with me through the day to keep me informed of their diagnostic findings and status.
The primary reason for the service was a safety recall replacement of the passenger front air bag.
I had added two service items which were completed as quoted.
During the vehicle inspection, the technician also identified 3 other important items which required service.
I was contacted and provided with an estimate. I approved the work and it was completed professionally and as estimated in cost and time.
Will I would rather have not had to spend the additional amount, I was treated as a valued customer and the work was completed well and on time.
Centaur Subaru will receive my repeat business in the future.
Don MacRae
Calgary Alberta
The boys over at Subaru always take care of me and are great to deal with. Got my crosstrek from them two years ago and they’ve been great with service. Will most likely purchase another one from them in the near future.
Excellent service. Fast efficient and quality work also very impressed Centaur picked up and dropped off my vehicle at my home. Highest recommendation.
One of the best places to buy a car in Calgary. First off having been to other car dealerships I can tell you Centaur Subaru has good practices in place. No pushy sales people like many other dealerships and more importantly they are transparent about the pricing. I was helped by Lewis who was easy to deal with and although he was new he didn’t try to make up stuff like a lot of sales people do. He was very honest and didn’t make us feel pressured into buying anything. I say that specifically because we had gone to another dealership before coming here and the salesperson there who claimed to have a lot of experience was blatantly trying to rip us off and was not honest. Didn’t have much expectations before coming here but I must say I was pleasantly surprised and would definitely recommend anyone to shop here.
Rob in the finance team was also a pleasure to deal with. Overall an amazing experience!
Thank you Lewis, Rob & Albert.
Substandard service and hidden charges.
I took my Forester in for type D service. As I already changed oil myself, I mentioned to exclude oil change during this service and just perform other ones (e.g. transmission fluid change and differential fluid change, etc). However, labour charge still included oil change.
Also, after I got my car the time and radio settings were wrong and the car had to relearn its idle? Maybe they forgot to put a memory saver before disconnecting the battery or was it a job left for the customer to complete?
When they were done they parked my car on an incline without using parking brake.
From this level of service and attention to detail I question whether they did other tasks properly.
Really substandard service and does not well represent the Subaru brand. There are many better independent shops out there are better than this one.
This is one of two dealers in Calgary. The location is a bit tough to get in and out of due to the MacLeod Trail location; the staff are friendly enough and the service was good. The salesperson we had was there and gone unfortunately in a few weeks - the new salesperson who completed our delivery consistently got my GFs name wrong - despite me telling her 3 times what the correct name was. John the business manager was easy to deal with and provided great service. Overall the car is amazing. Still need to figure out a few things, but that’s new car issues. Incidentally, I had gone to the other dealer three years ago - and they didn’t want my business, and I wrote a cheque for a different car that day. So here I am in a Subaru after all...
This is one of two dealers in Calgary. The location is a bit tough to get in and out of due to the MacLeod Trail location; the staff are friendly enough and the service was good. The salesperson we had was there and gone unfortunately in a few weeks - the new salesperson who completed our delivery consistently got my GFs name wrong - despite me telling her 3 times what the correct name was. John the business manager was easy to deal with and provided great service. Overall the car is amazing. Still need to figure out a few things, but that’s new car issues. Incidentally, I had gone to the other dealer three years ago - and they didn’t want my business, and I wrote a cheque for a different car that day. So here I am in a Subaru after all...
I brought my car to Centaur Subaru for an airbag recall a couple of weeks ago, but the work was completed very poorly and dealing with this has wasted a lot of my time.
When they finished the recall they called me, letting me know that my car was ready to go. However, when I got there I found out there was a lot they hadn't told me over the phone. The lady at the service counter informed me that my car had a bent AC cable, so they had ordered one for me. What she actually meant was, they had broken that while swapping the airbags. There was a lot more to this as well. I had a loose cable in the footwell, right above the pedals. My dash cam's cable couldn't reach my dash cam anymore as it was stuck inside the SRS cover of the passenger side A-pillar, directly on top of the air bag itself (obviously a pretty significant hazard in case of an airbag deployment). On top of this my dash had developed a number of rattles behind it, as well as at both A-pillars. I also discovered a box with an airbag just sitting on my back seat. The state of my vehicle certainly made me doubt the quality of the actual airbag install as well.
In any case, I decided to give Centaur the benefit of the doubt. I brought back the box with the airbag and spoke to the service manager. I showed him all of the issues and he promised this is not the kind of work they normally do and all of this would be looked after. I brought my vehicle a third time to get this resolved a couple of days ago. A few hours later I got the call that finally all was well. It was not. The issues with the dash rattles and hanging cable were resolved, but my dash cam cable was actually buried at the back of the A-pillar, making it impossible to remove it from my vehicle without taking off the A-pillar SRS cover. At least there was some effort put into this, so that alone wouldn't make me too upset. What did make me very upset is that the AC switch was not fixed properly at all. Right now it doesn't go all the way to the right, it just snaps back.
Now I have to go to Centaur for a FOURTH time, so I have no patience left for this incompetence.
Absolutely fantastic dealer to work with. Tara in the parts department is A+ great with follow up, and super detail oriented. As a comrade is the automotive industry, I know exactly how important this is. Great job guys !!!
We stopped in here to talk to Tom McKinnon after finding ourselves with free time due to a very unfruitful negotiation with another dealer. We'd done some research and knew what we would reasonably be willing to offer for an Ascent. Tom and the sales manager (Peter) were great to work with and we had a deal within minutes. Most painless and agreeable negotiation I've ever done and we saved a significant amount over what the other dealer was willing to do. We joked with them that they didn't even let us have the fun of negotiating! Do your research, and then go talk to these guys with a reasonable offer. We were certainly glad we did!
Had my car in for some complicated warranty work - the dealership was great! Never doubted me nor gave up on the car, and they continued to work with me until the issue was resolved! Really appreciate their continual support.
I went in January 16 2020 to test drive a car. First I was going to do the Ascent, but I sat in the outback first and then the Ascent. Well I wanted to test drive the outback. Instead the “sales guy” is showing me the Models Of drive chassis of the cars. I said “I wanted to do a test drive. NOT SHOW ME A MODEL”!
He refused. I walked out!! What is wrong with people. By the way I am a 48 year old woman. Driving since I was 16. Have had numerous cars. So women be warned don’t go as they are still living in the dark ages!!
Purchased a new Accent from Centaur Subaru in November 2019. First time Subaru owners and we are very happy with the vehicle. All of our dealings with Andrew Farley were excellent. He answered all of our initial questions, walked us through the process and followed up after the sale to see if we had any additional questions / concerns. We really like our new vehicle and will recommend Centaur Subaru and Andrew to all our family and friends that are in the market for a new vehicle.
Generally speaking, I've had a great experience at this dealership. From the moment I bought my forester to the first couple of maintenance checks shortly thereafter.
However, as time went on and as issues arose with vehicles as they do, my experience with the service department turned quite frustrating. The shop manager became rather inept at making simple phone calls to keep me updated and I had to constantly stay on top of the staff to monitor every move from there out. Including when it came to billing when I discovered that a $33 air filter they said they replaced, until recently (9 months later) I checked and it was almost black. Pretty sure that doesn't happen to a supposed new filter that supposed to last 15,000km.
This place has alot of potential, don't let it slip away!
Bought a Crosstrek about a month ago - love the car! Andrew was a great salesperson - no pressure, did not try to talk me into an upgrade like other places. A great experience
Doug and Liam, thanks for the wonderful customer service, I have been your customer since 2007, What is expected, Honest & Good Service, which you guys do.... Please keep up the Good Work
Great customer service and friendly place. Adam was very knowledgeable and great to work with.
Highly recommended
I recently purchased a Forester from Alex. He was excellent to deal with. He went above and beyond to explain the vehicles (was unsure between the Forester and the Outback) and helped me make the right decision for my needs. Once I picked up the vehicle, I especially liked the run through of the vehicle. From sales to financing, it was all around a great experience and I will be recommending Alex to anyone who is in the market for a new ride!
Update after one year of ownership: not a dealership I would work with again.
$650 for an oil change, filter replacement, and alignment on a 13 month old car. Less than 2.5 hours of work. Poor documentation. Not recommended unless you have money to burn.
For prospective car buyers: a major downside to buying a Subaru in Calgary is the poor dealership service given the relatively few options. In my direct experience, maintaining a new Subaru at a dealership in Calgary costs roughly double that of a dealer maintained Honda.
The people who work here try their best, but the facility is ancient. There aren't enough service bays, so it can take a month or more for an appointment. I've purchased two vehicles here and have been happy with the sales process.
I have to be honest that I am very disappointed with this dealership, I leased a brand new car for 2 years and never ever received anything service call, e-mails from dealership,no one call me when my leasing is going to expire. So I called them and booked an appointment with the sales agent, the sales agent didn't tell me I need to book an appointment to return the car, even I asked him many times on return policy, all they care are sales ! Switched to Lexus and never have any issues .
In my opinion this is the best place to buy a car in Calgary. I’ve visited several other dealers before and had very unpleasant experiences. Then I came to this place and talked to Andrew. He is probably one of the most honest sales person in the industry. I highly recommend Andrew at Centaur. He did not try to push any products to me. He was genuinely interested on my need and helped me to select what I wanted. He offered me a good price as well. The most important thing about Centaur and Andrew is the transparacy in pricing. There were no hidden charges or hidden fees presented to me.
It was a great pleasure working with Andrew and team Centaur. He is very knowledgeable and passionate about his work. I’d definitely be buying my next car from Andrew.
Overall Centaur provided me with great customer service and provide great deals as well.
Thank you Centaur and team for making my car buying experience a pleasant one.
Thanks Andrew for being such a wonderful and informative salesperson when I came in to buy my first car! He was very patient with me and explained everything I wanted and needed to know. Everyone was friendly and knowledgeable and definitely takes their time to explain everything to me until I understand.
This dealership, it's owner, managers, parts department and service department are extremely professional and kind. I had some challenges with my vehicle, and with the repairs. I was not always as patient as I could have been but they were at all times understanding and professional. Their kindness was much appreciated and I would not hesitate to recommend them to others. They are a credit to the Subaru brand and wonderful ambassadors for Subaru.
Normally able to fit me in even if I mistakenly take on wrong day. Shuttle drivers are friendly and knowledgeable. My sales experience when I bought new was as good as can get I believe (for me), I hate the buying of a new vehicle as it's stressful. My suggestion to Subaru is never ask me about my purchase till after a few weeks and the trauma has gone down. This is not a reflection of your sales team but of me, I'm a little weird. What I love most about buying Subaru is resell value and being able to get where you need to be under almost any road conditions with confidence.
Over the years, I have dealt with several dealerships, for several car manufacturers. I must say that this was the most pleasant experience making business with a great team of professionals. I spent more time asking questions about the vehicle I wanted and doing the test drive than negotiations or conversations with the financial department. Dealing with these guys was a breeze and I would definitely come back. Kudos to Andrew, a Subaru aficionado who works at this dealership. I met him six weeks before closing the deal and he was not pushy at all, but showed a genuine willingness to help and answer my questions. When I came back, he could remember what I wanted, treated me with great respect and did his best to explain every single question I had. He even offered a ride home.
This dealership also offers the block heater as part of the sale, so you don’t need to worry about adding that to your vehicle. They offered me a variety of accessories and prices to choose from, so I did not need to get expensive protection packages with items I did not need. There were no hidden fees and they were very upfront about the timelines to deliver my vehicle and specific accessories that were not in stock. Great dealership to do business with.
Andrew Farley was outstanding. He answered all of our questions with knowledge and provided us with excellent seirvce. He was personable and pleasant to deal with. I highly recommend him as a sales associate.😊
We had to use our Subaru Roadside assistance the other day for a flat tire and they towed our car to Centaur Subaru. I was really worried about the cost, as I have heard horror stories of getting repairs at a dealership but it cost us 39 dollars, they were able to patch the tire. We were so relieved and grateful for their honesty and amazing customer service and care.
This location is quite small and a bit awkward to get to from the South but the friendly faces and honesty is worth the visit.
Thanks again
Just bought a used Subaru Outback from this dealership and I was nothing but impressed with the quality of customer service I received.
Dan was an exceptional salesman who was informative, accomodating and made me feel confident in my purchase rather than pressured. He even came and picked me up from my work when I no longer had a rental and brought me to the dealership which was above and beyond the service I was expecting.
I'm beyond happy with my vehicle and was especially appreciative of the respect I received during the shopping venture. Thank you Dan for making the purchase of a vehicle after my car accident practically painless!
Also, thank you for the full car detail and for filling up the tank prior to pick- up :)
Passing along my heartfelt gratitude for everything Dan Martin did to enhance my recent Subaru Legacy purchase.
Even though I ended up purchasing from another dealership, Dan still played a positive role in the entire sales process. After accompanying me on a test drive, Dan patiently addressed my series of questions. He promised he’d do whatever he could to help me receive the best deal possible on a 2019 Legacy with a 3.6L engine.
Following up on that promise included replying to several questions over phone calls. He even arranged with his manager for an unbelievable deal on my dream vehicle, in my choice of color.
But I couldn’t put Dan and the other sales person through a bidding war. I’m not a fan of burning relationships.
Because of Dan’s talent for respecting customers’ preferences and remarkable follow through of his promises -he’d be an exceptional sales person to collaborate with.
Thank YOU, Dan!
~Keri
Keri Vandongen
I'm not really in the market for a car at the moment, but I went to Centaur a couple of weeks ago just to day dream about my next car.
I was greeted by a young sales associate by the name of Andrew. He was very friendly, personable and knowledgeable. I felt bad that I was "wasting" his time as I wasn't looking to purchase, so I told him I actually was not currently looking for a car.
Andrew continued to provide the same level of service and care, despite knowing that I would not be purchasing a car today. He knows his stuff. I am thoroughly impressed by the professionalism at this dealership
Bought a new 2015 Subaru Impreza last week. Loved the purchase experience and service at Centaur. Daniel Jonas was my salesman - he was very professional, very patient, took the time to answer all my questions and provide me with accurate answers. He went through all the car features and functions and made sure I had understood them all. He was very accommodating, honest, straightforward, not at all pushy and hilarious. Made the whole experience awesome! I got the car I wanted and I am enjoying every ride.
I love my Impreza and I highly recommend Daniel. Best sales guy in Calgary.
My partner and I decided we needed a second vehicle, and we were told by a friend to head over to Centaur Subaru. We were not disappointed! The place was SUPER busy (it was a Saturday) but we were attended to right away. We decided to test drive the Crosstrek XV. It was love at first drive! We came back and started the purchasing process, and had our amazing new Subaru by TUESDAY!
Peter and Rob took great care of us. We can't recommend it enough!
Still in the honeymoon phase with a 2015 Impreza, first Subaru I've owned. Albert was informative, patient and exceptionally polite, even when I derided the CVT in one of the models I test drove. Was at the dealership a few times with three little kids, and Albert went so far as to set up a makeshift chair-bed for one that was sleeping at the time. Very happy with the service, even my experience with the finance guy, Rob, was enjoyable.
First car purchase from a dealership. I was expecting wheeling and dealing and sleazy sales tactics. Nope. These guys were straight forward, clear, friendly and personable. They answered all our questions in a way we could understand and always made us feel welcome. Ask for Tyler and finish with Rob. They know their stuff and it shows. Never felt pressured and they made us want to buy. I recommend them if you are looking for a relaxed buying experience. Love our car too.
Just moved to Calgary and bought a used Subaru; needed a service. Was initially very put off by the rude/dismissive attitude of the female reception person (although the man there, RICK, was AWESOME!)
I walked out and later called to speak to the manager, Dan. He was very understanding and appreciated my call, knowing that customer service is vital.
Went back the next day (female was not there) and had both recalls done, plus the $60 servicing - NO CHARGE!
Now this is MY Calgary Subaru service provider! THANKS Dan and Rick!