Terrible customer service.
What should have been a very simple purchase has turned into a part time job for me. Salesman Manthan and Faizan Finance manager where very deceitful in my interactions with them. The general mama refused to speak with me so I had to contact Jason Smith the president of GO Auto for help.
Thank you Mr. Bo Harnam, you are the deal Maker. You looked at my situation with my Caravan and the high interest I was paying and found a way to put me in a newer vehicle with all the features at a lower interest rate. You provided me with exceptional and friendly service; you are a man of your words........ greatly appreciated that.
Anyone looking for a new vehicle go to My Mississauga Chrysler and ask for Bo, tell him Carl sent you and you will be taken care of with honest, friendly and trustworthy service.
Carl
Thank you for a great experience buying our car! We felt well taken care of by Dan and his team at My Mississauga Chrysler. They went out of their way to make this process as convenient and smooth for us as it could be, especially in the context of the pandemic. Their strong focus on customer satisfaction was evident throughout. And their availability to answer our questions during this process was much appreciated.
Great experience with Dan and the team! They took such great care of us, including sourcing a great deal on the car we had been interested in, providing a very smooth trade in process and making sure we were 100% happy with the final deal. They didn't try to pressure us into anything and allowed us to take our time. We've had the car for a few months now and absolutely love it!
Thanks Dan!
I am ecstatic with my 2016 Audi Q5! Stefan in Sales was great – him and Dan, Sales Manager did their best to work within my budget and make it happen. Stefan took the time to explain everything from A-Z to me, and even gave me tips about Audi’s you won’t find in any manual, which I really appreciated. The car detail was spectacular. All the staff were super professional and very friendly. Especially Steve who makes an awesome cappuccino! Overall a great experience. Thank you My Mississauga Chrysler & the Rafih Auto Group - I will definitely go back for my next car purchase and will be recommending them to family & friends!
I travelled from Whitby to purchase my 2020 Jeep Gladiator from Bo. his service was amazing he went above and beyond to get me exactly what I wanted. I am very happy with my purchase. Trent the finance manager was also amazing, very friendly and took his time while explaining all of the finance details with me. I would highly recommend going to this dealership for any future purchase.
Great dealership, excellent customer service. Big shout out to David (Sales), Steven (Corporate), Alex (Manager) and Shoba (Finance) who worked as a team and went above and beyond to meet all my needs and deliver my dream Dodge RAM 1500! Highly recommended. Love these folks! Thank you for everything!
We came to the dealership to buy a used pickup truck. To my delight the salesperson Bo explained all possible options an took his time to understand our particular needs. After that he was able to work out a deal for a new truck that was in our budget. We are very happy that we decided to visit this dealership after talking first to Peel Chrysler.
It is not often that I meet salesperson that under-promises and over-delivers.We will not hesitate to recommend this dealership and Bo in particular to our family and friends.
I was referred to Bo and My Mississauga Chrysler after having a bad experience with another dealership. After the first call I realized he was a personable and funny guy. With us being in a pandemic I didn't really want to be going back and forth to the dealership looking at cars and Bo made it so we were able to do the whole deal over the phone. He got me the exact vehicle with the exact options and colours I wanted. He is a very funny guy but doesn't play around when it comes to business. I would highly recommend Bo and I can't forget about Trent who is the finance manager. Within two weeks of purchasing my new car I have sent my cousin to Bo and he bought a new truck from him also.
I cannot say enough good things about the team at my Mississauga Chrysler. Right from booking an appointment up until picking up my vehicle it was a smooth and seamless process. I went simply to test drive a few vehicles and see what I liked and what I didn’t and the salesman David that we had was amazing, he was never pushy or forceful and most importantly he took me seriously. Being so young sometimes I fear that they would think I’m not serious and I can’t afford it but he took me seriously and made this whole process amazing. Steve was a huge help as well, he pushed to get me everything I asked for and he delivered on everything I could have ever wanted. They were able to get everything sorted out and delivered my brand new 2021 Jeep Wrangler within 24 hours. When I picked up the car and took it home there were a few issues I noticed but I took it right back the next morning and told them and they were shocked! They did everything they could to make it right and make me happy! I HIGHLY recommend the team at my Mississauga Chrysler!
I purchased a new Jeep Cherokee from Bo, his service was second to none, this is the third vehicle I purchased from this location. I have to say that this time was the best ever. The other owners tried to rush the sale, not at My Mississauga Chrysler. Trent the finance manager took his time to explain all of the options in regards to the financing. I would recommend going into this dealership with your requirements and have both Bo and Trent cater to your needs without the added stress.
Tried to fix Jeep Grand Cherokee which has driver side fan air temperature problem. The problem is that only cool air comes out through the vent, and they charged $1000 leaving it unfixed. Air is still cool when it is directed to windshield which can't be working in winter to remove fogging. They say Heater core should be replaced at $1800, and the $1000 that I paid is only for changing actuator. What a RIP-off!
Bo Harnam and the rest of the Chrysler team made the purchase of our new van seamless. Bo was patient,kind and went above and beyond to find the best deal for us. He brings another level to salesmanship! I highly recommend him and the whole team if you are looking to buy a new car.
I took my Dodge Journey in for a recall, and walked out with a brand new Dodge Grand Caravan! If you need a new vehicle ask for Bo Harnam. My wife and I are expecting our third child and the Journey wasn't enough space. Bo helped me find the perfect vehicle with all the accessories needed for those long family trips! Remember ask for Bo the next time you need a vehicle.
Hi, I have had best experience at this dealership, BO and Trent were great to deal with !! I have bought a
lot of cars and trucks and always got the same nonsense ... BO got me the best trade in price for my 2 year old JEEP and into new loaded truck. No one could beat their deal, no haggling, fun and genuine.
You can’t beat that, I had the best time ever with these two guys ... what more can I say !!
On a second note Kenny in service fixed my Jeep when all the other dealerships gave me the runaround for over a Year. Other dealerships should take note, this guy is good because he cares !!
My experience at My Mississauga Chrysler was a great one.
- Lowest financing I have ever had (Trent)
- Friendliest service I have ever had (Bo & Trent)
- Quickest response times I have ever had (Bo & Trent)
- Best trade in value I have ever had, $21,000 Grand Caravan (Bo & Trent)
- Quickest delivery I have ever had (Bo & Trent)
5 business days from the first conversation to driving home with the nicest vehicle I have ever had (Dodge Ram 1500).
Thank you Bo & Trent.
I dub thee The Ever Had Brothers.
The 5 star reviews must be fake because new owners took over the place just this last July. Worst experience ever thus far, good luck trying to get someone to actually help you. Spoke to 3 different people, got hung up on and passed around because no one had an answer or direction for me. I was inquiring about their services and was interested in upgrading my car as I've received several brochures in the mail encouraging me to take a look at what they have to offer. However, after this experience i'm taking my business else where.
Hope they see this and take it as constructive feed back.
BO and Trent were truly professional and extremely thorough with the purchase of my 2019 Dodge Ram. They made my trade/purchase easy, and were reliable and trustworthy. Thank you so much guys! I LOVE MY NEW TRUCK!
Was lied to buy the salesperson told must put 1000 down just to run a credit check but not to worry there's no obligation and a refund would be issued if I chose not to continue now I'm being told they don't do refunds and I must take a car that I had no info on for more money then I can afford and with 12% financing when I only went in to see if a could possibly be approved for an affordable car so if anything beyond info on my trade in and a credit check was signed it was not told to me I suggest everyone that comes here watch what u sign and don't put any money down I found out after they don't need 1000 or anything to run a check for approval
Would very recommend Bo , he is a very honest, understanding, kind sales representative there. He helped my dad find the car he wanted and more. He looks out for his clients and wants the best for them and to give them the best.
Bought my Jeep Wrangler JKU here almost a year ago. Beyond happy with the entire experience. Moe S. sold me the vehicle. Looked at the Jeep on Wednesday, bought it Thursday, and drove it home on Friday. He was helpful in finding me the right JKU in my price point and with the features I wanted. The vehicle was not brand new when purchased, and subsequently needed two door seals replaced about 6 months ago. The entire experience was fantastic both times. For service, I like dealing with Iggy - he really makes the effort to ensure the customer is happy and goes into detail about what will be done to the vehicle and the costs so there are no surprises. I will continue to service my Jeep here and should I ever need another vehicle, I would purchase here again.
I dealt with Jay Nathan who is the Director of Finance there. I have absolutely nothing but good experience all round from him. I think mine was a difficult case as the car i traded in was not really a market vehicle. But he got me a good value for trade in for it and got me a good BMW X1 2019 financed as well.
Really happy with the overall experience. Highly recommend anyone who is looking to trade in for their vehicle for a good value and have difficult credit history. Just go there and see Jay, if there is something that can be done he will do it.
Thanks
The service is excellent everyone was very helpful and professional. George's customer service is out of this world. Every department made me feel welcome and special. I bought my Sahara Jeep here and it was one of my best and favorite experiences.
Dealing with Alissa in making our recent purchase of a new Wrangler from Go Auto Mississauga was a pleasure. She was very knowledgeable about the product and available options/configurations. Her availability and communication style were excellent and consistent regardless of whether it was in person, via phone, text or email. She was also very honest and worked hard to make sure we had all the information we needed in making this significant purchase. She even provided a congratulatory gift for each of our kids and my wife and I. All around, it was a very good experience which was a nice surprise given that I generally have very little enthusiasm for the overall process of buying a new vehicle. She has set the bar high for her service counterparts to meet as we maintain our new purchase.
Thanks Alissa
Have been to this location twice for a the same engine light issue. Both appointments have taken 2hr+, with the most recent being nearly three hours. Service desk employee was pleasant but clearly the mechanics take their sweet time with your vehicle. Last visit I make to this location
I had an excellent experience with Go Auto. Jay Nathan, the Director of Financial Services assisted me in getting financing at a prime rate. He went above and beyond to ensure that every aspect of the auto loan process went smoothly and I am very grateful for Jay's expertise and sound knowledge of the industry. He was extremely accommodating, professional and got the job done effortlessly. The customer service I received at Go Auto Mississauga was phenomenal and this should be the go to auto place for anyone who wants to get top rate approval at the best prices. Thank you Jay and team! Highly recommend.
Danielle service advisor was very professional and gave me a peace of mind. After dealing with another jeep dealership that caused me problems I decided to contact Go Dodge Mississauga. She followed up with me regarding repairs that needed to be done. She gave me a courtesy vehicle because she didn't want me to wait for a few hours. I received great customer service from Danielle and she was of great assistance. I will definitely return to this dealership. Thank you so much Danielle.
Bought my current vehicles here. Fair pricing and no pressure sales. Friendly staff that are willing to work with you. Service so far has been excellent. If you're in the market to purchase a new vehicle I would definitely recommend purchasing it a Go Dodge Mississauga.
I have been a customer at go Auto since 2012 (it was called Parkway Chrysler back then). I have purchased two Grand Caravans in that time and traded one vehicle in. I take my vehicles to go auto most of the time. On Nov. 6, 2019 I took my van in for an oil change and to put on snow tires. Tires were on rims and I always store them at Go auto. The service advisor Ignatius (Iggy) asked me if I wanted the PEACE-OF-MIND inspection, I wasn’t in a hurry so I said okay. One hour and 40 minutes later I was on my way. That would be 15 minutes per tire, 15 minutes for the oil change and 25 minutes for the PEACE-OF-MIND inspection. I even got a $5.00 discount on the work because I had the PEACE-OF-MIND inspection and I got a $10.00 PROMOTIONAL GIFT on my next service. Thank you, October employee of the month IGNATIUS. GREAT JOB go auto Mississauga.
Friendly service. I have a chemical sensitivity and I am very appreciative how Calvin, Kenneth and the entire staff accommodated me to keep my car fragrance free. Thanks
I am so happy I found this place to purchase my dream car. From the moment I stepped in the hospitality was great. I want to thank George, the guy who I got my car from. He helped me figure out what option works for me and overall made my experience of getting a Jeep memorable. Until the very last second he was super helpful. I could tell he actually cares about selling the car and was super knowledgeable about all the details. I would highly recommend going to him if your looking for a Jeep as he truly helps you figure out what is the best option. Thank you to the whole team who helped me in this process. I will recommend this dealership
I went for winter Tire Changeover, i was entertained with a very friendly person. He explained me the process and directed me to the waiting area, where I had a free wifi and free coffee. All staffs was very friendly. They did a very nice job. The lady at the accounts was very nice and polite. I had a great experience. The job was done fast. They wrapped my rims in a bag. Overall experience was perfect. I recommend this place.
The team at Go Dodge Mississauga is great! Thanks to Manthan I was able to buy my dream 2020 Jeep, which arrived earlier than expected. From the first meeting to driving my Jeep home, Go Dodge Mississauga has been wonderful. If you know what you want in a car, this is the place to go. Highly recommend this dealership.
started off as a terrible first experience, came in for parts on the weekend, wanted to get some work done but they couldn't accommodate me. So I dropped my vehicle off at 8am this morning, I was quoted a two hour total job (on Saturday when i went in for the parts); an hour into the job, the service employee calls me saying it will be another hour, then goes on to accuse me of giving misinformation on the work that i needed to have done.. this is immediately after saying i bought all the right parts for what i needed to do. while explaining this, she had this attitude like i was to blame; she then says well i can tell him to stop working on it and you can come pick it up if three hours isn't okay.... i told her its fine, i paid to tow it there and i needed the work done. two hours later i call back and she says he needs another hour and "well its a big job" (i was quoted two hours originally and its two hoses) I then asked her since we are now over three hours, whats going to happen ? she then says, well i could of charged you 4 hours but i didn't..... i call back an hour after that, works done but both her and the shuttle driver that dropped me home went on lunch, be back in an hour... when i finally did get a hold of the service employee, i explained to her that i needed to go to work and she replied with "and...... im not going to get the shuttle driver to come back from lunch".
now i get that things happen but at no point did she show compassion for the situation.. no compromise on price with added hours from original quote, not even a care when i explained that i had to work (this is at the point they had my car going on 6 hours). As of writing this, I still haven't been picked up and i hope to speak to the owner or manager on my arrival.
Update: on arrival, I asked to speak to the service manager, and explained the situation. He was open to listening and was polite about the situation. I explained that I wasn’t seeking financial compensation for the situation, just wanted him to be aware of the customer service practice. He wanted to ensure that I was satisfied and that I returned in the future. He resolved the situation and I went on my way. The car ? So far so good, I would return in the future when I needed to.
The customer service was great at goauto Mississauga! Manny helped me find my dream car and treated us great. While picking up my car last week, my moms tire went flat on the lot...this was at 6 pm..the managers were nice enough to keep the car overnight to fix it AND give my mom a Free rental car to use for a day. So thoughtful. I recommend this dealership highly!
Went in looking for a new truck. Daniel Furlan was my sales expert and took me around looking at all the options. Ended up buying a 2019 Dodge Ram Sport. Daniel was so fun to go around checking out all the vehicles on the lot. A few days later I sent my dad in and he ended up buying a brand new truck too. Dan is the man and go see him if you want top notch customer service.
My experience was amazing with Jay ( Prathab) he is the director of finance and he got me approved with a prime interest rate, where I was able to drive away in my dream car within 2days. With the quick, efficient, patient service I received from Jay who I highly recommend anyone to go see him I drove away in my charger.... Good or bad credit it doesn't matter he will make that possible for you. Jay's the connect!!!
I went to look at a Challenger and George the assistant manager in sales could see I really wanted the car but I was a little sticker shocked. I wasn’t totally prepared to sign and he understood. However that night I made up my mind firmly and called his cell after business hours and he wrote up the deal over the phone. Loving my car.
It’s my first RAM and my first service experience. Actually, I can do the service maintenance myself because I’m a licensed automotive technician. But I understand why I still had it serviced by the dealer. I’m supposed to expect a total dealership experience and all I get after the service was a dirty truck. I expect the dealer to wash my truck but I’m disappointed. Service advisor was thorough and gave me a satisfactory service but overall I’m disappointed.
I recently went to see Jay at Go Dodge Mississauga. We met back last year originally but I didn’t end up getting the vehicle from there originally. I had a got a vehicle from another dealership however after a few months I hated the car. I kept shopping around but found I couldn’t get approved for a car I wanted. Decided to go back to see Jay. I have to tell you whatever your current credit situation this guy is a magician. I met a couple sales guys while I was there and they apparently call him the “magic man” lol. This guy got me car I’ve always wanted, all the option upgrades, great interest rate and delivered to me within 2 days of seeing him. If your in the market for a car this is the guy to go see. A man of his words, humble, honest, quick and straight to the point. Love my car now and will definitely be seeing Jay and Go Auto when I’m ready to trade in again in a few years.
I recently bought a car from George and Jay. These guys did incredible work, George was wonderful in selling the car, answering all my questions.
Jay did a great job on the finance side of things as well, he really went above and beyond for us to make sure we were happy and taken care of.
I'd recommend these guys and this dealership to anyone in the market for a new vehicle!
Friendly and knowledgeable service desk staff. I've always had quick service with a shuttle ride. I highly recommend this location for all your services needs. Collecting Go Auto points is a bonus too.
Jay was fantastic with my trade in and vehicle purchase. Really pleased with his patience and focus on finding the right vehicle for my needs. Thank you for the great experience!
I went to, GO Mississauga Chrysler Dodge Jeep Ram, for an oil change. It was my first visit at this location. I walked in, and was greeted by a service rep named, Calvin. He was very friendly and knowledgeable. Very easy to talk to and has great customer service skills.
My oil change appointment was for 8am and I got my car back within an hour. Most places I would have to wait 2-3 hours for the oil change to be done. When I got my car back, I was once again, greeted by Calvin. Since it was my first visit, he showed me where to pay and where to pick up my car.
GO Mississauga Chrysler Dodge Jeep Ram is very lucky to have Calvin on their team!
We purchased a vehicle a few months ago. Our sales experience with George Emad was great. We got the vehicle we wanted and an amazing price.
Our Service experience was the complete opposite. We purchased the vehicle with a tire issue which we didn't know about. We took it in to get checked two times and both times they put air in it and said it was fine. We decided to get a second opinion and another dealership explained what the issue was. We returned to Go Auto explaining what the issue was and their answer was, " how do we know this didn't happen after you purchased the car?"
REALLY!?!? Now you are accusing me of lying?
I took the vehicle two times after we bought the car and now they are saying that this happened after we bought it......
We are Not impressed and will not be returning to service our vehicle there.
The service department is the most important one because you deal with them the most after your purchase.
It's not the cost of the repair that's the issue, it's how the service department treated us.
I have reached out to the General manager and have not received a call back.....
I dealt with the service department here this week and I have to say these guys are THE BEST, especially IGGY XAVIER!!! He attended to me immediately as I drove in without an appointment, he was very friendly and welcoming. Talking to him didn’t feel like he was going to trick me into getting things done to my car that I didn’t need.
A rock flew and had cracked my windshield on my new Jeep Wrangler and the system showed that getting an original replacement could take about a month (because it’s the 2018) but IGGY got it done for me in like 2 days! He was prompt, attentive and very honest. He was always updating me on what was going on, I never had to sit there and worry. He gave me all the info I needed and what he said made sense :)
You can trust him with what he says and suggests. He got me my original windshield with the little Jeep logo and got it done for me before heading into the weekend! He said, “NO LOGO, NO GO” haha!! It felt like he was on my team and there to help me and make sure I got what I needed!!! I’ve been to many other dealerships and they are always there to rip you off and trick you into all the non sense but not GO DODGE MISSISSAUGA. The nicest people and an amazingly prompt service!!! :) Thank you so much Iggy!!!
Great service and awesome people... If looking to buy a car from this Dealer as for Andie Field, she fights hard to get you every deal she can.
Ahmed Uddin - I have known him for 3 years now and so far his expertise in the financing department is the best, this is the second time helping me in financing a new vehicle and the experience was exceptional, I will most definitely recommend him to others.
Jayson (jay) Nathan did an awesome job helping me to obtain a vehicle, this guy really knows what he is doing when it comes to financing. I will definitely recommend him to everyone that I know.
Oil Change
Great and fast service. I will never go to to the "other" oil changers. From now on all service including oil change - in the dealership (parkway especially). In and out in 30 minutes, friendly service, AND they don't try to sell you stuff you don't need ($100 windshield wipers). Well done Mary Wilson and Parkway Chrysler!
I have had two good experiences with Parkway Chrysler. Thanks to Mary. She is honest, and knowledgeable (received a hug last visit - Aug. 11/14). The service tech was good, well, let's hope. Wasn't aware that the nitrogen for the tires isn't available at this location. Something I found out may be unique to certain dealers. As in where I purchased the car, Cooksville Chrysler and paid for the tire protection last year.
Writing this review as well, as Mary suggested to enter for a chance to win $250.00 in free gas.
We bought a 2014 Dodge Caravan CVP and their pricing was significantly lower than any other dealer in Ontario. In addition to that, given all the right information they were able to accurately give me a quote on a trade-in value for my car BEFORE we even travelled the 14 hour drive to get there. Eddie's customer service was thorough, respectful and accommodating. They were quick and efficient. With proper preparation, we were able to arrive with our trade-in and leave with a brand new vehicle within an hour. INCREDIBLE!!!