Great place to start exploring Nissan and Infiniti vehicles. Welcoming staff, great selection of cars.
11/16/2020 | Waterloo Nissan
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I am very pleased with our sales man Enam from Waterloo Nissan. He was knowledgeable, helpful and patient with my husband and I as we were test driving vehicles. He recommended a vehicle to us after hearing about our wants and needs. We couldn't be more pleased with our Nissan Armada
11/16/2020 | Waterloo Nissan
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Highly recommended when shopping for a car or truck. These folks will genuinely help you find a vehicle that suits your needs. We learned first hand that Waterloo Nissan isn't your average car dealership, it's an above average group of people who don't mind helping people out. Simple as that. Big kudos goes out to Stephany. Thank you.
11/16/2020 | Waterloo Nissan
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Bought a used 2013 Nissan Altima 8 months ago. Car looks great and the dealership went through all the safety issues of the car and the dealership passed their own car as completely safe.
Now the rear control arm on the car just broke. It looks really rusted and I don't know how it passed the safety. The satisfaction of buying a Nissan from the dealer is really compromised. They are the expert's on Nissan products and should be trusted.
But here they have put the life of my family at risk. My two kids could have been hurt if this would have happened on the road.
Contacted the sales agent and the manager to have this issue looked at. They have not yet replied about how they can help. Looks like they don't care.
Did not expect this at all.
11/16/2020 | Waterloo Nissan
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Bought a new Rogue in January, I have to say they have made it feel like the took my money and ran. There has been zero follow- up since the sale. In the world of service, you would expect it to be full circle service.
After the self proclaimed best sales agent dropped the ball, Blair took over the sale and Enam received the commission. The easiest money I am sure he ever made, Upon delivery which was late by the way, I was handed the wheel locks over the desk not installed and the vehicle had a half a tank of gas. Based on service and several ball drops throughout the process I would never purchase another vehicle here again. I would expect to be treated like this if it was a Joe Blow used car dealership but this a NISSAN dealership. The sales manager should know better and lead by example. If he took over the sale he should have seen all the way through and even more so with the ball drops through the process.
Disappointing for sure, I wont be bringing in my vehicle to Waterloo Nissan for service. I will go to another Nissan dealer that values service and myself for that matter. Being my first brand new vehicle, they absolutely did live up to my reasonable expectations.
Do yourself a favor and head to another Nissan dealership so you won't be disappointed like me.
Stephany was awesome and very helpful! She practiced a lot of patience with me during the process... In the end I got the car I've wanted for ages at a reasonable price :)
11/16/2020 | Waterloo Nissan
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I recently purchased a 2015 Fiat 500 from Waterloo Nissan and had a great experience. Stephany was extremely helpful and friendly. The whole process went very smoothly. I love it! Would definitely recommend Stephany!
11/16/2020 | Waterloo Nissan
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We had a very pleasant experience with Enam when we went for financing a new vehicle last week. Through out the process he was very kind and helpful. Answered all our queries and updated us on every step. Through emails and phone calls Enam was quick in replying us. Even when we met in person, following Covid guidelines he made every step so easy for us.
We are happy with the services provided at Waterloo Nissan.
My review is going to cover my experience with my sales person Stephany Abagiu. This sales lady is fantastic, she went above and beyond to get me my Micra. Dealing with Her is a great experience from beginning to end, she is polite and bright and tried to work really hard in our budget. With Stephany we never felt rushed and always taken care of. When delivery came she took her time to go through the vehicle and made sure everything was right. She even helped install my new floor mats. Thank you very much for a great customer service and delivery!
Great service. Sales (Nate) & management (Al) were very helpful with the difficult process of importing a car from the US into Canada. Nate was always available to contact anytime questions came up during the whole process. Finance (Christina) was able to get me approved, even with limited Canadian credit. Best Nissan in the area- would recommend to others.
What a great experience. Dealt with Stephany Abagiu. She anticipated my questions, and made the whole deal hassle-free.
I live in London, ON, and will make the drive to Waterloo for my next vehicle.
Waterloo Nissan came to the table with a great experience at the end of the day. They met our needs with professional and prompt service. Blair and Nate were prompt in their delivery of services and made sure our purchase was not a disappointment.
Have only ever had positive experiences at Waterloo Nissan. All staff are amazing, and have always provided me with excellent customer service. Can't recommend this dealership enough.
Stephany provided stellar service and was very knowledgeable about every model she presented. She took note of all the features I was looking for and showcased how each those were reflected in the models displayed. I already had an idea of what I wanted to get and there was no pressure to deviate from that plan. I enjoyed our interaction and would recommend her expertise to anyone looking for a new or used Nissan.
Salesman was great but way too much pressure and pushback on extended warranties and rust protection! I work in sales and just finished annual regulatory learning and after two firm declines from a client, you're supposed to accept their choice and not keep insisting and pushing the sale!!!
Came in for winter tires. It took 85 minutes for what I could do myself in an hour and I had understood would be half an hour when I booked it. I probably won't be back
I did have to return the car when something didn't work. Staff seem quick and efficient
This will be our second car with Waterloo Nissan and could not be happier with the sales and management team. They went above and beyond for us and truly know how to support their customers! Thank you Blair, Larry and Cindi!
My wife and I came all the way from Windsor Ontario to test-drive a specific preowned vehicle at Waterloo Nissan. The car checked out perfectly, the price was fair and we purchased the vehicle in about half an hour. On our request we took delivery of the vehicle two weeks later. On delivery the car was washed, vacuumed, warmed-up and ready to go, the paperwork was all in order. Throughout the entire process from the initial inquiry email to the delivery of the vehicle the entire staff at the dealership including Stephany, Blair and Christina were very friendly, helpful and professional. I highly recommend this dealership to anyone who is looking for their next vehicle. To the great sales and service team thank you!!!
I got my car from this dealership, the level of professionalism is amazing, from sales to service and administration, never failed to deliver. I was very concerned when buying my brand nee car as car salespeople known to be aggressive, on the contrary, I was helped and never pressured, had my first service done already, very satisfied as well. I definitely recommend this dealership to anyone getting a Nissan.
I had a great experience purchasing my first car at Waterloo Nissan. Throughout my car shopping process, many people warned me of being taken advantage of by sales people and to be weary during the process.
Out of the many dealerships I visited, Waterloo Nissan made me feel the most comfortable. Enam sold me my first car! The Micra was the perfect fit for me. He let me test drive it and answered all the questions I had (which was a lot!). Enam was not pushy or overbearing like other sales people I had shopped with. He's got a great presence about him!
I also had a great experience with Blair in management. He helped me sign all my forms and was easy going when I was freaking out about making a big life decision. He also ensured that my car got snow tires on before I left the dealership, making me feel more comfortable when driving.
Finally, I also corresponded with Christina. She was great at getting me the best financing options that suited my needs. She was quick and efficient and communicated with me well throughout the process. She let me know all of my options before I was able to make a decision on what my particular needs are.
I also wanted to mention that Tamara at the front desk was very welcoming and also took care of me when I visited!
Thank you Waterloo Nissan for helping me get into my new car!
There is something wrong with Waterloo Nissan. My prior experience with the sales team was brutal. While searching for a Leaf in 2018 the sales guy tried to sell me a base model for far above MSRP, like not even close, and not having had done the research, I almost fell for it. Brutally dishonest.
This week, in a second attempt to use their service department (I bought elsewhere obviously) The service people, acted as if it’s a hassle to help, like I was putting them out.
More importantly, they told me an expensive repair wasn’t covered under warranty, but I ultimately went elsewhere, and it was. Sure there are grey areas to coverage but on rep in particular seemed to take some satisfaction in telling me all the reasons it wouldn’t be covered and in the process missed asking the right questions. When I called the other dealership to double check, even regardless of the outcome, the friendliness and desire to help was refreshing.
It comes down to their people and having some respect for their customers. I know the two dealerships in town are owned by the same owner, but the experience, the culture, is completely different.
Terrible terrible service! Will never go back. They left me and my family sitting in their office for 30 minutes and only spoke 2 sentences to us.
We had an appointment!
We walked out and took our business to cambridge, where the service was great. I am picking up my 2 vehicles at the end of the week!
The service is very nice. I recently lease car and my previous car also from this store. The process was so easy and quick, they accommodate their time nicely with my busy schedule specially Enam is very nice and knowledgeable. He described me about about car and assist me to find out reasonable price. The manager and finance manager Christina are nice too.
I had a great experience with Enam. I visited the dealership two times and in both cases he was really helpful, patient and friendly. Although my first visit did not end up in a purchase, he gave me a good advice and I decided to contact him later to try a different model. He arranged the second meeting promptly and helped me to find the right car. I will definitely recommend him as a trusted advisor and honest salesman.
Also thanks to Christina who did a great job in arranging the finance part of the deal.
I just purchased a 2015 Nissan Rogue from Devon who actually listened to what I was looking for, what I wanted and my budget. I can't say enough nice things about him, he went above and beyond and I would recommend him to anyone. Everyone from start to finish was amazingly friendly, I will for sure being going back in the future. Even Larry who wasn't my salesman gave me a hat which I was happy to wear :-) Thank you to everyone for everything, we love our new ride!
I haven't bought a car YET from this dealership but I can honestly say it's unreal dealing with Devon. Answers every question and actually has a discussion. Very good salesman.
Stephany it was a pleasure to work you. You showed us a late model car within our budget... we really thought we would have to buy an older model instead you showed us a super reliable, well maintained, used car that had what we needed. (add many useful new car features)
We chose to finance with Waterloo Nissan as their interest rates allow us to put our Car savings into our higher rate loan.Christina thank you.
You were helpful, gave us options, full cost disclosure and respected our budget. Waterloo Nissan performed beyond our expectations.
I went to Waterloo Nissan to buy my first car. It did not turn out well. Basically, they were selling me a car with a faulty transmission and covering it up as "a sound from the timing belt".
Prior to buying the car, Nissan had agreed on fixing the sound that was coming from the acceleration. When I went to go pick it up, the sound was still present. When I addressed it, they offered me the warranty. I said no. Again, they offered the warranty, but for $1000 less than the original price. I still said no. I told them that I was not taking the car until the sound is fixed, which was what was agreed on prior to buying.
After several ignored phone calls and texts, I finally hear back from the sales manager telling me that they are waiting for a car part, which would take a couple of days to arrive. More delay. Couple days later, the sales manager calls me again and states that they got the part a while back but did was not successful because they "found out" that the whole transmission needed to be replace.
You're telling me that these car salesmen and manager do not know what is actually wrong with a car? How did this even pass the safety if there was a fault transmission?
Thankfully I got all my money back since I did not take the car off the parking lot. I highly do not recommend Waterloo Nissan due to their dishonest, misleading and shady business. 0/10
Had an amazing experience at Waterloo Nissan. I had Doug helping me find the car and Cindi helping me get financed. Incredibly helpful and made it possible for me to get a new car! I would highly recommend going there and having them help you.
Had a fantastic experience with Renie and Tariq. Both were very well knowledgeable and had my interests above their own when it came to my purchase.
If I could give a minus rating I would. Nissan Waterloo blew their Customer service skills(lack of) in the service dept. From the service manager to the techs. Nissan frontier and trailer marker lights. They know the story. 3x in not fixed, 4th time they wanted me to pay for a diagnostic. Didn't need one.... The issue was a very simple relay switch. An EX- Nissan mechanic had one in his tool box, 3 min fix..... Didn't cost me anything....But it did cost Nissan a BAD reputation. KG
Just leased a brand New Nissan Kicks from this showroom. Needed it in a particular color and my super cute and pro active sales agent Devon got it sorted for me all the way from Alberta. Very happy with it and very happy with Devons service as he is extremely responsive and makes sure the client is happy.
Such great sales and service staff! I highly recommend this dealership to anyone who is looking for a new car or wants to service their vehicle. They were friendly and helpful and the service team even washed my car for free after my service!
Bought a car here a year ago and had nothing but trouble with it since we got it. Issues that should have been addressed during the supposed inspection before we got the car. Poor work done when we did bring it in to get those things fixed, and it seems like they scam you out of every dollar they can. Emails don't get answered for weeks and when we ask to have issues that should have been done when we purchased the car fixed all we get is... sorry. I love my car but I regret buying it here I'm sorry to say.
Haven't even bought a car yet and already been treated better then other dealerships because of my situation. The customer service is amazing, Devon has gone so far out of his way to make sure i get in the vehicle that suits my situation! Keep it up Nissan!
Loved my experience! The staff are all so friendly and very knowledgeable. Nestor was very patient and help me find the perfect vehicle for me. Christina was lovely and explained all the details. Upon delivery, Eman was so helpful and showed me every aspect of the car, he even connected my phone device. Thank you everyone at Nissan Waterloo I love my Kicks!
Worst nissan dealers in the region and most pathetic service. Christina and Nestor were not at all professional. Nestor needs to know that this is a service business and customer interaction and troubleshooting is of prime importance. He dose not answer calls or respond back to messages and frankly does not know how to deal with customers.
This place needs complete management restructuring and the employees need to be trained about the automobile industry and service business in general. Frankly, the receptionist was the only one who seemed to know what she was doing.
No wonder this place has a 3.4 rating.
From my first step through the door to my last about a half hour ago the staff at Waterloo Nissan went out of their way to help me and get me behind the wheel of a new vehicle! They spent extra time with me, went over all the options and refused to turn me away just because of my situation. I couldn't have asked for better or more personal service from everyone including Larry & Christina who just went above and beyond my expectations and I can't thank them enough for everything they did for me!
THANK YOU WATERLOO NISSAN!
I suspect the people who give Waterloo Nissan 5 stars are those willing to pay the highest price, on the longest payment terms, and have zero clue about negotiating. Don't even bother trading your car here. They'll lowball you on the offer.
I recently bought a Nissan Rogue, the car is in perfect conditions, clean in and outside, engine and parts without rust and everything is working as it should be. I'm satisfied with the sales consultant Enam Haque, he was very patient and helpful withing the process. I'm giving him a 5 star for his efforts.
Incredibly rude and unhelpful. The staff becomes immediately defensive and come up with many excuses as to why they aren’t responsible for parts that should be under warranty. My trusted mechanic elsewhere did a diagnosis to prove that a part Nissan Waterloo had replaced was defective, and the woman at Nissan gave an unprofessional and unproductive attitude toward my situation when I had questions. One of their mechanics even told me they hadn’t even touched the airbag… despite the fact the issue WAS the airbag?
After an hour, the woman calls me back to tell me the issue wasn’t in fact the airbag, but the wiring of the airbag mechanism. Yet my mechanic literally installed brand new wiring the day before.
Do not go to Nissan Waterloo if you value your money and time. There are plenty of smaller mechanics that would love your business, will provide much better customer service, and have half the attitude.
As an end note, I know Nissan Waterloo will see this review and not care (based on the dozens of other terrible reviews they ignore), but I’ll also be including these details in an email to Nissan Canada to get my refund on the diagnosis you wrongly charged me for, as well as my experience as a paying customer. Further, I'll be contacting the Ministry of Transportation. Have a nice day!
Edit: For any potential Nissan Waterloo customers, I have an update. My mechanic has fixed the issue, and the HARNESS AND WIRING were fine, the AIRBAG (that Nissan claimed was A-okay) was completely ineffective after all. These people have no idea what they are doing, and this could have caused me my life in a crash. If you value your safety, please go elsewhere!
To make a long story short as possible. My daughter thought she had purchased her first "used" car the Friday of the holiday weekend. They told us everything would be ready. We would just have to bring a bank draft for the full amount and they would do all the licensing. Including plate and temporary permit, which my daughter would have to pay extra, fair enough.Tuesday afternoon before we get there they said they were having troubles. Just before we left for the 40min drive to get there they said they couldn't get the plates and permit and to bring a dealer plate. So where was I going to get that late on the day?. We had plans. Not to mention they assured me when I asked that it would all be done several times. I'm going to speed this up. What was the WORST part was the unprofessional behavior of the Floor Manager, Mr. Frayer. He didn't give us an explanation why they couldn't get us a plate. He rudely offered us out of the deal, which we took. He talked loudly across the showroom on his cell phone and laughing at our situation. He passed by me uncomfortably close in which I felt threatened. He was banging his pen printing a note on the bill of sale. Then when he called my daughter to sign what he had noted on the bill he said "excellent Adios ". So not only did my daughters excitement of getting her first car go from a high but to a low with her wiping tears from her eyes on the drive home. Thanks for showing my daughter how there are a worst sides of people out there.
John Lynch
This might be for all Nissan locations..... always look closely to any find print and make sure you understand 100% about any extra protection packages. Got a body package added to my Rogue and they are so many chips on the hood and paint is flaking off. Th protection package that we purchased doesn't touch any of this. VERY disappointed and wish I never bought one
I drove a Nissan for 10 years and always went to this dealership for service. They have a well run service desk and I never had problems with the work they did or the prices they charged. It's a nice place to be in if you wait for your work to be done, and the shuttle was always convenient for me, though I worked close by.
Great dealership. Always hate haggling for price but they didn't make it a bad experience. Love my car and feel I was treated well.
My experience with Waterloo Nissan was definitely 5/5. From the moment I walked through the door a Sales Consultant named Robyn Reid took me for a tour of the lot and found me exactly the car I was looking for. Robyn then laid out all of the different payment and warranty options available and found me the one that worked the best for my situation. All together my experience was awesome, all the staff at Waterloo Nissan made the whole process extremely easy and stress free, I was driving off the lot in my new car the same week. If you need a new car this is the place to go.
I would like to say thank you so much to Robyn Reid and the Waterloo Nissan team. She made our car buying experience smooth and seamless. I did a lot of searching before deciding on purchasing a car with Waterloo Nissan and it was worth the wait. No pressure here - calm and comfortable environment. I also like that the used and new cars are sold under the same roof. I went to a few dealerships that divide the new sales from the used sales. In that case, you feel like you are getting less service because of choosing used. I chose used and I felt like I was a top consumer. Only time will tell if the car lives up to my expectations but I have a feeling it will and some. Thank you and keep up the good work Robyn.
Krystal is a great sales person and worked hard to get me the right truck at the best price possible. Will be back again!
The service staff is great. I heard this wasnt a great place before but they have turned over the staff and the mechanics are great and helpful. Would definently use them again.
first time in had good service, very honest about everything they found