First visit to warden Nissan. Great fast and efficient service. Clean and friendly environment. The service department was very thorough with my vehicle and was able to resolve my issue and explain the work they did. I would highly recommend this particular location!
I purchased my car from Nissan Scarborough in Jan 2020 and have not had any problems with it. I absolutely LOVE my car more than anything!! Azeem is an amazing sales rep, but most importantly, he's an amazing person. He genuinely cares about his customers and wants to see a smile on their face. This man exceeds every expectation and by far the best sales rep I have ever had. Thank you so much for everything, you are the best! I hope you become a top manager someday!!
My visit to Nissan (Warden & Eglinton) went so surprisingly well that I am almost speechless at how well Mr. Berbo Bustamante (Sales Consultant) and Mr. Ryan Chiu ( Business Manager) treated us and went out of their way to help us. ☺️
They truly treated us like family. This is the first car we’ve ever purchased and we went in there not knowing what to expect.
They help us get approved and pick out exactly the right car best suited for us within our price range. Advising us and explaining every step along the way. They were patient, understanding and took the time and care to really help us wisely choose our first car.
You can tell they aren’t all about the money and more about straight up helping people. In the end we got exactly what we needed at the most affordable price and are extremely happy and satisfied with our first car.
Thanks Ryan and Bo! 👍🏼🙏🏻
If you are thinking of purchasing a car I would strongly recommend to choose this dealership and get in contact with either Bo or Ryan. You will not be disappointed and they will take the time and care and will do everything to help you get the car you need at an affordable price.
Ryan & Azeem helped me getting my new Pathfinder.. Excellent service.
Thank you so very much guy's am in love Glory Glory she's fantastic. God bless you all.
Good place to buy car
I just got a 2020 Rouge. I had an amazing experience from the moment I stepped into the showroom. Azeem was very helpful and most curtious. Ryan was very friendly. They really make a great team. I give them 5stars because these guys are true professionals ...👍👍
I got my second rogue here last month , thanks to amazing and very accommodating dealer Berbo
I bought a Nissan versa
for $14k in this location a couple of years ago today I went to the same location to trade or sale my car because I want to get a better car there, an Asian Rude man with glasses claimed to be the sale Manager told me you didn't buy this car from us I showed him the proof that I bought it there then I left. The rudest car dealer I have ever seen in my life. Wasn't really important where I bought but I couldn't trust a person like him...if you want to be treated good stay away from this location
July 11 when we got our car to this location the person who helped (Berbo Bustamante) us was nice and kind. Highly recommended this place.
I got a 2017 Nissan Sentra. My salesman Fernando was amazing! He took a ride with me in the car to make sure I am comfortable driving it. He also called me after two days to ask whether I am content with the purchase. I am so satisfied with the service and Fernando is amazing!
I got a 2017 Nissan Sentra. My salesman Fernando was amazing! He took a ride with me in the car to make sure I am comfortable driving it. He also called me after two days to ask whether I am content with the purchase. I am so satisfied with the service and Fernando is amazing!
THE BEST! We went to a bunch of different dealerships to find our dream car and Azeem was the most incredible. He was the first sales rep we met with and in the end we decided to give him our business. He was so professional and kind I knew we would give us a good deal (in fact the best deal out of all of the various dealerships we visited) . He was not pushy and there was absolutely no pressure on us at any stage. He was authentic and knowledgeable... he set the bar very all for all future sales reps we will deal with. Besides his demeanor, everyone at the dealership was friendly and helped us immediately. The entire experience was so pleasant I would do it again. I HIGHLY recommend checking them out and if you can working with Azeem!
Thanks guys. I was able to trade my vehicle in without a hitch. The sales manager really helped me out with my new lease. Overall good experience.
Ryan and Azeem from Sales are great. Their excellent customer service keeps bringing us back to Nissan Scarborough for the third time. They are a great team !!! I would recommend this place to anyone. Both Ryan and Azeem always exceed our expectations.
I am giving Scarborough Nissan 1 stars because, I went to fix my AC. I booked an appointment a day before and on the appointment day I had to pay 135 for inspection to find out what is wrong with the AC. After about 30 to 40 min, the advisor came with price list and explained I needed a new AC because there was a leak. SO for labour $594, parts $227, and the total with tax was $927.75. I said it is way out of my budget. He said if i need to change it this is the price. So they fixed it and I paid.
I went home, and after two days I took the car to do errands and I see yellow engine light on the dashboard. It was during the weekend so I parked the car and waited on the weekday to call and book another appointment.
I explained what happened and the same advisor said they still need to do an inspection for $135 to find out. Even if I was there to do my AC not even a week, and the car did not had any problem previously. I asked for the supervisor, she said engine and AC id different thing so they have to do diagnosis. After 30 min later the advisor came with the price and saying CODE P0101, to clean throttle 1.0. And price was Labour $405 with tax $457.65. Again I am confused, is that the rate they charge? Is it because I don't know much about parts and things about car they are charging me this amount? If feels like they fix the AC and temper with other parts for me to go back. I only paid for the diagnosis and left coz I can not pay the amount they were asking.
Please find another dealer to fix your car, do research because they will charge you way more than you expect or estimate.
Ryan, you are the best. Always courteous and very helpful for the number of years I had to deal with you. Thank you.
Please tell Nissan Canada big boss: Nissan Finance Canada is killing your business. Something must be done! I wonder how these people are still in business!
Ryan the finance manager is amazing! He has taken my calls and answered my endless questions over the last few weeks whenever I need him. If you are looking for someone to treat you like family, Ryan is your man!!
Outstanding customer service from the sales team. After nearly a year, my sales associate remembered me by face and name. I’ve gone to him for every vehicle upgrade or trade in that my family has done. The entire team makes you feel welcome, and does their best to get you your best options.
Berbo made sure the purchase transaction for my very first car ran smoothly. He was able to answer all my queries professionally. I’m pretty sure I’ll get another deal with Nissan Scarborough after 5years or so. Ryan was also very helpful in sealing the deal. Great team work, guys!
I brought a car in for inspection and John made the process so easy! He was very patient and listened to the issues I was having with my car. I've been to many franchise dealers and I have to say I've had the absolute pleasure interacting with John. Rob thank you for coming over as well!
I leased my car four years ago and had a great experience. Came back to buy the vehicle at the end my term and met Ryan Chiu, Financial Manager. I had a great experience just as I did four years ago (when I first met him). Very happy dealing with this dealership and managers like Ryan.
I will never come back here for a maintenance service again. My Nissan Rogue vibrate whenever I reach to high speed (over 100km/h). Even though I have the warranty when I bought the car as they said it will cover almost every issue you may have. It took me 2 hours and almost $80 to turn out that the pressures of my tires are far too high. I don't know why this issue isn't covered by their warranty and why I have to wait for 2hrs just for adjusting tire pressure (I already made an appointment and came on time)
Had an amazing experience with Scarborough Nissan. I bought my Nissan Kicks here and Berbo was my sales rep and he was amazing. I had no problem. Excellent service.
Ryan Chiu from Scarborough Nissan comes through again! Over the years, Ryan has helped me secure competitive lease rates, has helped with emergency service related issues and most recently with an administrative issue with Nissan Finance. Ryan picked up the phone is in one call resolved the issue for me. Ryan truly cares about his customers and goes above and beyond to help them when he can. It is east to write a positive review, but when it comes from someone who's been a customer for 8+ years, it has to mean something. Thank you.
Went in for synthetic oil change and 168k maintenance package for the 1st time in this dealership. Online quote is estimated to be $393.70 dollars but I was told by the service advisor that it is going to be $1100. The dealership I normally go to always priced me close or the same as estimated on their website. Had to go to different dealership since they were don't have the available time slot. This going to be the last time I am coming here.
At least the service advisor knows what he is talking about and honest so 3 stars.
Wow amazing. Mr. Berbo gave me the best car service. 10/10 would recommend
Awesome Experienced getting my 2015 Nissan Rogue here. I highly recommend seeing Mr. Berbo Bustamante , He is the best on getting your Car that you really like. Id been dealing with him ever since and any questions about anything he will do his best to answer it. I highly recommend him and the rest of Scarborough Nissan. Five star rating as far as i know.
Had an amazing experience here. People here are very helpful. Especially Mr. Berbo and Mr. Ryan. They gave you all the details and they will help you get the car that you want in any possible ways. 😉 Even the services are great. Two 👍🏻👍🏻 up! Continue the good work. Would definitely recommend you guys. Good job!
Had a great experience visiting the dealership. Mr Ryan, an amazing person to make purchase even easier for my friend. Would recommend this dealership to friends and families for sure. Wish all the success to Scarborogh Nissan. You guys are amazing!!!! Keep it up to serve your customer.
I brought my 370z here for service and the technician decided to turn my dash cameras off. The reason why I have dash cameras is to make sure that when my car is being driven by me or anyone else, everything is on record incase anything happens. I contacted the service manager and asked for their head office information to bring it to their attention.
After sending the first email about this situation, a couple of days pass and I still have no answer from anyone. I sent 2 more emails to follow up and about a week later after this incident, the assistant service manager gives me a call and tells me..
"We've never had this problem before, usually our customers that have dash cameras turn them off before they get their vehicle serviced"
Never heard of that one before.. I've worked at multiple dealerships as an apprentice and I've never seen a customer turn off/disconnect their dash camera before service and I've never seen a technician disconnect a dash camera.
I mentioned that if there was a privacy policy on dash cameras, I believe the customer should be notified that their camera has been turned off for policy reasons. The assistant manager then proceeds to tell me he agrees with that and that he talked to the technician who was working on my car and the technician response was that he was not aware of any disconnecting of the cameras and that nothing was purposely disconnected or unplugged. The dash camera footage shows otherwise...
"All company employees – including officers, directors, shareholders, managers, supervisors, clerks, administrators, and staff – are dedicated to the ongoing objective of treating our customers with respect, dignity and professionalism."
This situation was treated with no respect or professionalism. I came back to my car with the rear view mirror positioned very incorrectly, completely facing the passenger side door so that the technician had access to disconnect the camera. I have yet to receive any head office information.
I do not trust this dealership for service nor will I ever come back for service. Beware of your dash camera being disconnected or unplugged.
Just bought a car from here. Josh was quick to respond to my email and met me when I came in, Currie was friendly and honest and gave me good info and Ryan Chiu was amazing! Ryan was so welcoming, professional and personable, experienced and VERY good at what he does.
Thanks for everything Ryan and the Scarborough Nissan team!!! #RyanforEmployeeOfTheYear 🍾😁🤗
Very good service department. The check-in has a nice fast drive through. First time I went in they missed the carwash, I complained and their manager John called me to go and get the car cleaned.
They have really good group of people at this dealership. We came back to them for another vehicle. Worked with Berbo, great guy to deal with, excellent response time, no pressure, honest - He handled and answered all our questions. We then finished our purchase with Ryan, still the same great guy we dealt with in the past. When we picked up our new vehicle, we got to the dealership late, just before closing. Berbo still thoroughly went through the delivery details, not rushing at all. Highly Recommended!
Azeem and Ryan make a great team. It's fun negotiating the price with them. But I am sure they can still give me a better deal. We have ended up getting two vehicles within less than two weeks. I can get one more if they offer me better lease rates. And they still need to work on offering me some free oil change and I won't mind a gas card! I want to get a Nissan Altima.
BODY SHOP “ASSURED “
PEOPLE HERE ARE NOT WORTH YOUR TIME AND MONEY AT ALL PLEASE DO NOT TAKE YOUR PRECIOUS VEHICLE TO THEM!!
This Nissan location has a contract body shop people which are not professional at all and RIP you or insurance company 4 times then any other decent body shop will charge.
Nissan should do better then what they are doing here, they should do check and balance,
Because I brought my car to a
“NISSAN DEALERSHIP”
having the TRUST the job will be done according to NISSAN standards
Not to a independent or an individual location !
I have been waiting from April and been calling these guys regularly to resolve the multiple problems after the “REPAIR” of my 2017 Pathfinder truck here,,
Body shop keeps denying first of their faulty work and later fixed only
“ONE PROBLEM “
My truck still have issues which they did not fixed and keep delaying,,
And it is JULY now!
Very bad experience,
DO NOT get your vehicle to this ASSURED
Body shop/Nissan Scarborough
Do Not to have your vehicle get repaired here
I know they say don’t take your car to the dealer but I always feel like they are taking such good care of me here. Their staff is so friendly, knowledgeable, and helpful. I will keep coming back!
My experience with Ryan Chiu was spectacular. My original lease was at Newmarket and I didn't have the best experience there, i felt as if they were just trying to meet quota. When i transferred my file to Scarborough Nissan, Ryan took care of me as if we have been friends for years. He has a personal approach with his clients which makes visiting the dealership fun. He has a great personality and conducts himself authentically. Overall my experience was great and if I am ever on the market for a car again it will only be here.
Thanks for all your help!
Great experience and consistency with the service department at Scarborough Nissan. I would recommend getting regular maintenance here. Advisers are honest. Work is trustworthy.
Efficient, knowledgeable and friendly service from both Azeem and Ryan. New kicks ready three days after we first walked in the showroom. Puncture only four days after we picked the car up, Nissan roadside assistance and service department just as efficient as sales and finance departments. All covered by extended warranty. Excellent!
It was great experience with this showroom. Whole staff was very helpful and honest too. Ryan(Finance Manager) and Azeem (Dealer) these two are great people. Ryan explained me very politely whole picture for my various choices, showed me varieties of Cars he had and helped me to pick up a the best in my budget. He is really stimulated and excited person. I really recommend new buyers that,go and get your dream Car from this showroom.
Let me begin by saying that this is an updated review from a year ago. The customer service representative who helped me out on my first visit, Ed, was great. The same cannot be said for Aundria, whom I dealt with most recently. Right from the start her whole demeanor and attitude were very emotionless and uncaring. While I was waiting in line, she overlooked me and helped another person who was standing in a different line. So, I put my hand up to remind her that I was there after she took care of the other customer. (I was standing next to my car right in front of her!) She didn’t even apologize. When I told her that I was there to have some service done on my car, she was like a robot. She was cold. When she asked how many mileage my car has accumulated, I said, "Sorry, I don't know." She looked at me and directly said, "Can you check?" She wasn't even polite about it. Lesson number one, before you bring your car in for service. Please call the facility and check to see if Aundria is having a bad day. You’ll have a stress-free day.
Second, I was just there to change my winter tires. I was not asked if I wanted my tires to be balanced. However, they mounted AND balanced my tires without informing me which cost me a few extra dollars. Balancing my tires was not a cost my family incurred before me going there. So, my advice is to remind them NOT to do anything without your knowledge and consent.
Be positive. Be happy.
I called 2 times and it always went to the voice mail in service dept. I finally get to speak to a rep (probably new) she had to ask someone every questions I asked. All I wanted to know if I could get an appointment and the cost. Unfortunately the rep was more interested in me setting up a profile and asked me counter questions. Sorry to say not impressed. I read good things but changed my mind on going to them. May be the service department is good. I may never know.
Great dealership and excellent service! Dealing with Ryan Chiu is always a pleasure. He made me feel at ease whenever our paths crossed and he always went over and above for me. Their Service Department is an absolute breeze to deal with as well. I know I'm in good hands at Scarborough Nissan!
Waited for my rep, brought me out to see the cars I requested. Eliminated one option, offered two others. Prices of vehicles well under expectation. Docked one star due to condition of used cars. Will revisit next week as low cost option. More shopping this weekend.
AMAZING service........
We, spouse Venetia Rebeiro and self, experienced one of the best Salesman service from Mr.Azeemuddin at Scarborough Nissan.
We have been browsing/shopping around for a second car since 2015.
We have been to Mr. Azeemuddin on numerous occasions(since2015) and never finalized anything. He did keep updating /calling advising on new products/sales events a Scarborough Nissan.
Finally we did make a purchase of a Nissan Miicra2017 -thanks again to Mr. Azeemuddin.
His exceptional customer service speaks volumes of the company he represents .
Recommend Mr. Azeemuddin's services if at anytime one is interested in purchasing a new or used car from Scarborough Nissan. Always helpful and possesses a lot of patience.
The Service department is the worse I ever experienced. If you go for an oil change and you don't go with the suggested tune-up package they patronize you marking you feel like sh!t. Please improve your customer service.
AMAZING SERVICE!!! I had an absolutely amazing experience at Scarborough nissan , excellent , professional and friendly customer service from azeem Highly recommend him! Once again thnx Azeem & Business manager Ryan chiu :)
Do not go for the rust proof package, it's a SCAM. The contract and of course the dealer's states they will rust proof your vehicle every two years. But they do not actually rust proof your vehicle, they only inspect it to see if you have rust. Better off saving your money.
These folks are very honest and fair to deal with. Anthony in service is the reason I return as he treats me very well. He's knowledgeable, honest and straightforward. He's a guy that I trust to give me what needs to be repaired and what can wait. That's what I appreciate!