We recently bought our car named NISSAN ALTIMA from Nissan Kitchener. Very next day we reported that our car seat is not heating properly . But they Didn’t even care. Not even the Owner bother to try to solve the problem. So pls guys think twice before you go there as we had very very bad experience.
Terrible experience here. They promised me they would beat a quote I received from another dealer via email. Once I arrived, I was expecting to just pay and be done but everything they said was lies! They tried to upsell me $1,000 higher than the quoted price and fed me a bunch of bull as to why they need to do this and why other dealers won't honour their quotes I was given and they would try to upsell me too etc.. The same day I approached the next lowest quote from Brampton Nissan and made a quick purchase, all went super smooth. Wow, what a difference! Stay away from Kitchener Nissan, they are sharks!
Overly pushy sales guy, and did not share a detailed breakdown of a biweekly payment. Felt really uncomfortable and pressured into making a deal without consulting my research or taking time to think about it. Ended up going with a Hyundai instead.
Get very competitive quote from Ryan. Highly recommend unhaggle and this dealership.
I recently bought a Nissan Qashqai from Ryan Knowles . Although I hit a few snags in the process (like anyone buying a new vehicle), Ryan was amazing to work with. He was honest about everything, made sure I was taken care of and saw everything through from start to finish. If you buy from him, you'll be in good hands.
04/23/2018 | Kitchener Nissan
Thanks for the great review Stacey! We are pleased that Ryan was able to provide great customer service. Thank you for choosing Kitchener Nissan!
was contacted by the sales manager by email and he was able to give me a price very quickly on exactly what I was looking for. Price was very good as I had been looking. He was also hepful in assisting/providing information to make my transition to a new vehicle painless. Even provided me with more ways to save money. Very satisfied with his sales approach and never any pressure or attempts to upsale.
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!
Amazing dealership to have done business with. My wife and I got a new vehicle. Nate offered amazing service and was very organized. Made our buying experience super efficient. Would recommend to go see Nate for any future car purchases.
This was my first experience buying a car and while I was equally excited and nervous I thoroughly enjoyed my experience at Kitchener Nissan. The staff from the salespeople to the managers were all extremely helpful and went out of their way to make my experience as easy for me as possible. I couldn’t have asked for a better first experience.
AAA+ experience....willing to go the extra mile.
Nate and Jeff worked to get the deal done.
Easy transaction.,
Well done!
Many thanks to Nate for making my purchase of a Nissan Sentra so easy. He brought the vehicle to me to test drive and answered all my questions. Pick up was quick and efficient. I am really enjoying my first Nissan and will definitely recommend Nate to family and friends.Such a nice young man!
The staff were incredibly helpful and easy to deal with. They were able to help me find the perfect car without feeling pressured. Thank you to such a wonderful team!
Kitchener Nissan has been very helpful to me and my family. I approached the dealership as a stranger and in a very short period of time, I am comfortable and confident in their services. My girlfriend needed a new car and within a week they made it happen and she absolutely LOVES her new 2020 Kicks. Even in these difficult times, Jeff Busclen, the sales manager was able to finalize and close the deal and I thank him and his coworkers for their outstanding service. Next step is for my father and myself to upgrade our vehicles!
Kitchener Nissan has made buying a new car such an amazing experience for me. Jeff was very accommodating, very helpful and honest. I HIGHLY recommend Kitchener Nissan for their great cars and amazing costumer service. Thank you for everything !!!
Jennifer, The Sales Manager, has been fantastic to purchase a vehicle from. Professional and down to earth. For all the negative reviews on here, perhaps cut these people some slack and maybe your attitude is the reason you feel the service was terrible.
Thanks Kitchener Nissan for your hard work!!!
Absolutely THE BEST!! After my beloved car 'went to Heaven', I tried out a bunch of different vehicles at many dealerships...but none were right UNTIL I found the PERFECT truck at Kitchener Nissan...and now I LOVE MY FRONTIER!!!...all the staff made me feel right at home...most especially Tom, Jeff and the Super-Rudy!! These guys are the top of the top...they worked so hard to make everything happen...Kitchener Waterloo needs NO OTHER car dealerships...and from now on, neither do I !! Best vehicle selection, staff, service and buying experience!!...If your time is valuable, go there FIRST to save yourself needless grief....these guys will get you set up!! Couldn't be more satisfied...I WILL be back for another ..5 STARS across the board
Kitchener Nissan must be one of the better dealership in the area. There staff is friendly and very helpful. They have gone out of there way to assist, help and go above and beyond. I thank all from sales to service for fast service and feedback. Thanks again
i was looking for a new car and had a limited timed to look. I found one at KitchenerNissan and within minutes of me expressing interest in it, Britney had reached out to make contact. I made arrangements to see the car and was walked through the process of buying it very efficiently and clearly. Rudy was also great; he let me know what extras and stuff I could get, but didn't push on any of it or try to talk me into anything. A great experience and would definitely go through them again.
Recently moved to Ontario, looking for a car. My experience with Nissan was phenomenal . Tom was very pleasant, he answered all of my questions professionally. I'd recommend to anyone looking for a car to go to Nissan Kitchener. Not only do you get amazing service, you also get a very reliable vehicle.
I recently purchased my first brand new car from Tom. The moment I walked into the dealership I felt extremely welcomed. Tom ensured I found the perfect vehicle that fit both my wants and needs. I met with Kristen, the finance manager who was patient and addressed all of my questions and concerns. Anyone who is looking for a new car should visit Tom and Kristen at Kitchener Nissan as they will eagerly embrace you into the Kitchener Nissan family!
Arranged appointment with Emily in service, total professional and pleasant experience. Had issue with driver seat malfunction, tech did a quick jury rig repair to allow seat to travel properly avoiding $4000 charge for replacement seat bottom due to a simple broken plastic piece. Dealt with a dealer for my Rogue to avoid inexperienced mechanics buggering up repair making problem worse. Great decision on my part! Will CERTAINLY use Kitchener Nissan for "major" problems if they should arise. Thank you VERY much to Emily and Tech #310. Great job gang!!
A couple of weeks ago my previous car was written off. It was a really stressful situation and looking for a new car was not something I wanted to do at the time. I’m really thankful to Britney for making this situation stress-free and enjoyable. She was so friendly, understanding and I loved working with her. The entire team at Kitchener Nissan worked so hard to make my situation as easy as possible.
Thanks again Britney for making my first (on my own) car buying experience an awesome one. Merry Christmas guys! 😀
Where do I begin to explain the greatness of my experience here. Britney was simply amazing she was so quick to respond to me about the questions I had. She got the vehicle exactly the same how I wanted. I was not treated like a customer I was truly treated like family. I will be recommending them to anyone I know and I am a customer for life. I am truly happy thank you so much Britney you are simply amazing. Thank you so much.
Jeff Buschlen is absolutely amazing. He went above and beyond to make sure I was taken care of. He is very knowledgeable and had strong customer service skills. He really puts the customer first. Very reliable. Make sure to ask for Jeff, he is the best! Thanks again Jeff!
Appreciate Thomas Wright's help with Sales and After Sales questions and concerns I had. I would definitely recommend him as your go to person if you are looking for a Nissan car.
I bought a car here last Saturday. If the car will pass the test of time or not, remains to be seen. For now it handles and drives like a new car, no surprises there.
What was definitely a surprise was the way the staff there understands to treat customers. Everyone up to the branch manager made me feel beneath them. I need to chase the Finance Manager to get her to do her job, so I can get some insurance for the car. Zero to none communication motivation. She can communicate, just doesn’t want to. Then the car (brand new, they said): over-mileage compared to what was declared in the papers (minimal, but still); snow and salt stains on the dashboard (new car!!); the model badge is missing a letter on the hatch (it’s supposed to say QashQai but it only says QashQa). Contacted them, told them about all this, they offered a detail package, but who would take that, considering the job they did in the first place, before presenting the car? (I mean salt on the dash, really?) To think that I take that deal, drive to Kitchener and then something happens (outside of their control, of course, wink-wink) to render them unable to oblige. Laughable, deplorable, entirely amateur-level service. I feel like they gave me a display model deal, and said I would get a new car. The car I got seems a lot like the display model. They deny it of course, but you judge for yourself: more miles than declared, dirty inside and parts of the body missing. Plus I could swear that that was the car I test-drove when I bought it. So new car was promised and paid for, but somehow I have my doubts it was delivered, if I weigh in all the details.
But hey, if the car holds up, it’s all good, I just won’t buy anything again from there, not even an air freshener. But what if something does happen to the car and they need to cover it under warranty? How much are you willing to bet that they will do their job? I dread the thought… My advice: shop elsewhere, maybe you're lucky and get some decent service ;)
If you want great service go see Britney at Kitchener Nissan. We chose from “Brits pick” and love our new Nissan Rogue.
Ken and team in the Service department were awesome. After yet another frustrating and unfriendly experience at the Waterloo location, I called Kitchener for a second opinion, and immediately I was aware of the difference - their team enjoys helping people! Despite a super hectic day, the service I received was personable and a real surprise and delight experience. They charged up my car (Leaf) for me before returning it as well. Good job.
Last 2 visits for service was great. Emily and the techs know their stuff. Happy with both Nissans I have had.
Last 2 visits for service was great. Emily and the techs know their stuff. Happy with both Nissans I have had.
Lifesavers!! Had a couple loose tire nuts and stopped in after work. The amazing staff tightened and replaced a bolt even though the service department was close. Would highly recommend!
I've had a fantastic experience with Kitchener Nissan so far. I started looking at new car leasing options after underwhelming customer service experience with my previous car dealership. The folks from Kitchener Nissan are a breath of fresh air.
I cannot speak more highly of Britney Schilling from sales who was knowledgable, personable, and client-centered in her approach to helping me lease the Qashqai. She made a process that has historically been slow and headache-inducing into something easy and streamlined. When I had questions or concerns, she provided thorough explanations, and made it a top priority that I left the building smiling. I also had a great experience with Rudy, Nissan's finance manager, who provided professional and friendly service.
I'm very happy with my experience at Kitchener Nissan and would highly recommend them to others.
My fiancé bought her Sentra here with Britney last year and got great service. This
year I bought a Rogue from Thomas who's the most helpful and amazing sales person I've met. Thank you so much for all your help, loyalty bonus and getting me into a Rogue Special Edition at a suberb price!
We will definitely return in future!
This dealership is by far the best Nissan dealership we have been to in the GTA!
A few years back we bought our first Nissan from a dealership in Toronto and settled for a a reasonably nice experience however this time around we wanted to upgrade and were put in touch with the amazing team at Kitchener Nissan.
We did everything over the phone and email. This gave us the opportunity to not have to make multiple trips to Kitchener from Toronto. The process was actually quite smooth during negotiations and once we finally made the trip to pick up our new SUV and trade in the old one, it was a quick one hour trip.
Rudy and the team at Kitchener Nissan are absolutely fantastic. They are accommodating, flexible and provide a great customer experience. We will certainly be going back to them for our next Nissan!
I bought a Nissan Pathfinder car from the company. After two months of rain, I discovered that water was entering. I went to the company to see what they would offer me. The manager claimed. I do not have the warranty to fix it .. Who wants to see. . Who wants to buy a car from Nissan Kitchener. He has to see my car before buying a car from the company. If you want to see the water how to enter my car. I'm ready to go wherever you are
I took my 2017 Frontier in for service as it was making a bad rattling noise at the rear of the truck. Of course it happens right after my warranty expired.. The service team at Kitchener Nissan repaired a slightly damaged part and handed me my keys with no charge. This was the first Nissan I've ever owned. No other dealership has done that for me (and I've owed nearly 20 different vehicles from many manufactures). I am very pleased with the service today. Other dealers take note....this is how you earn loyalty. Thank you Kitchener Nissan.
A big thank you goes out to sales rep. Brittany for responding to all of my questions and concerns about the used Nissan Altima SV I was thinking about purchasing. The overall impression I had of the dealership was superior to others I have been in where you are just a number. Instead, I found her to be courteous, forthright and eager to please. I got what I wanted for my trade-in and came away a very happy customer with a brand new looking Nissan Altima with only 58,800 km. Barely even used! Nice and sporty, all shined up and ready to roar! Let's hope I don't get a speeding ticket now...
Another person I would like to send my utmost sincere thanks to is Rudy, the financial sales manager, who worked diligently with me on all the numbers. He was awesome, very professional! Ended up buying an excellent warranty package for peace of mind.
Once again, THANK YOU to both of you. One pleased customer. Great doing business with you guys and will pass along your names to whomever needs a new set of wheels.
Happy Motoring:-)
Rhonda
Recently I called and tried to make an appointment to get my tires changed and was informed that because I didn't come in for a couple seasons that they had disposed of them without sending any message to come and pick them up. The service manager just kept saying that the dealership had been bought and they could not say why we were not contacted. She had no sympathy and said that it was my fault for not picking them up. I would not recommend anyone store there tires here. I will never purchase from here again.
I purchased my vehicle here and love my Nissan! Great sales staff! Very knowledgeable!
Had a wonderful experience on two occasions regarding the service Dept. Very professional, and thanks to Heather she resolved all the factory flaws that my Murano had without any hassle, unlike Waterloo Nissan, where I originally purchased my Murano. For good, reliable service go here, don't go to Waterloo Nissan.
Would NOT recommend this dealership to anyone bad service and definitely the employees do not care about you they just talk bs just so they can make a buck 1 star for sure 👎🏻 Sold me a used vehicle and did not want to fix nothing , manger Asked me the most ignorant question, “ me: I’m sappose to trust you guys :him , if I told you to jump off a bridge would you listen to that also . Makes me sick to know there’s people out there I’n this world .take your money somewhere else just my opinion . I purchased the vehicle in January when there was ice all over the car , so why would that be the first thing I check ,smh 🤦♂️ If this was a Nissan would be no problem to fix you guys just don’t want to because it’s a “Mercedes”
Thank you, Rudy..... For letting my Dad buy the Rogue, which I wanted. He said, it's pleasure to deal with you after a long long time. God bless Kitchener Nissan. See you on Friday.
The only thing quicker than writing this review was the oil change I just got. Logan (the person that helped me) got me in, registered, explained the service and costs and got me out in only 10 minutes.
Price was very reasonable for a Nissan Synthetic oil change. I could not believe how fast this was! Didn't have to book an appointment or anything. It's always hard to plan a week out because the service departments are booking a week out during this busy time.
Waiting room was small and had seating for about 4 people. Had free wifi which was nice. Not the most amazing place, but who cares? I was only in there for 10 minutes!
You also get a free carwash next door if you want that. Pretty amazing!
Gonna try them for a purchase next time! Highly recommended!
Had a overall great experience with my first new car purchase. I recommend Thomas in sales.
Purchased 2 vehicles here at Kitchener Nissan over the past several yrs.
Wonderful Dealership with Great staff under professional management that are willing to go above and beyond to meet the needs of customers!
Overall I'm thrilled to bring my business here again and again. well done Kitchener Nissan!
The service is decent at this location. Coming from Burlington Nissan to Kitchener Nissan I can see the difference in the quality of service.
A few small things I would like to see improved:
- When changing over from winter tires to summer tires (or the other way around), take the time to at least clean the tires. I was disappointed to see the tires looking dirty like that. Polish or shine the tires at least before handing my car back to me. It will take a few minutes at most to just spray some cleaner on it and wipe it off with a cloth.
- Service sticker in the car doesn't look great. At Burlington Nissan the sticker was printed with the KM's and next Service Interval (all neatly typed out). Here it is written on the sticker which is a bit of an eye sore when I see it in the corner of my eye.
- Make a note of whether someone is storing tires with or without rims. I use the same rims throughout the year and when I scheduled my service, I thought it was on my file that this is the case. This would make it much easier when I call in and schedule to have my tires rotated that they know to remove my tires off the current rims and put on the other set of tires.
The service manager had to come confirm with me that I just had tires stored with no rims and that they had to switch it over. I think a quality of service improvement would be that when I booked my service a week ago, they would've known this and wouldn't have had to come and confirm this with me.
The staff are super nice and friendly which makes the above experience a little better.
These are just some of the suggestions I would make to improving your overall service at this location. Sometimes the small things make the largest impact.
The service is decent at this location. Coming from Burlington Nissan to Kitchener Nissan I can see the difference in the quality of service.
A few small things I would like to see improved:
- When changing over from winter tires to summer tires (or the other way around), take the time to at least clean the tires. I was disappointed to see the tires looking dirty like that. Polish or shine the tires at least before handing my car back to me. It will take a few minutes at most to just spray some cleaner on it and wipe it off with a cloth.
- Service sticker in the car doesn't look great. At Burlington Nissan the sticker was printed with the KM's and next Service Interval (all neatly typed out). Here it is written on the sticker which is a bit of an eye sore when I see it in the corner of my eye.
- Make a note of whether someone is storing tires with or without rims. I use the same rims throughout the year and when I scheduled my service, I thought it was on my file that this is the case. This would make it much easier when I call in and schedule to have my tires rotated that they know to remove my tires off the current rims and put on the other set of tires.
The service manager had to come confirm with me that I just had tires stored with no rims and that they had to switch it over. I think a quality of service improvement would be that when I booked my service a week ago, they would've known this and wouldn't have had to come and confirm this with me.
The staff are super nice and friendly which makes the above experience a little better.
These are just some of the suggestions I would make to improving your overall service at this location. Sometimes the small things make the largest impact.
Really great experience. Everyone really helpful and patient with what what I was looking for.
Brought my car in for service and had an amazing experience! The staff are friendly, knowledgeable and a pleasure to deal with!
Amazing staff! Love my new car! Will definitely be back!
Britney Schilling was amazing in helping me find the right vehicle. She made the experience great! Thank you Kitchener Nissan.
Good service. Nice waiting area. But they are cheaters. Will charge a ridiculous price every time and even when they misdiagnose, they still charge you for real fixing. I stopped going there.
I started my car search at Waterloo Nissan and got jerked around pretty good by one of their staff. She was not being straight with me at all in regards to price. I took my business to Ryan @ Kitchener Nissan and I don't have enough good things to say about the experience. I was introduced to all the managers in the showroom throughout the buying process and everyone involved made the buying experience painless.
Take your business to Kitchener instead of Waterloo
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!
I recently bought a 2013 Nissan Altima (pre-owned) at this dealership and I must say that I had a great experience. Buying a first car is never an easy task. There are so many things to consider but the team at Kitchener Nissan made the entire process easy and efficient. Charles Nefulda was an absolute joy to work with. He is extremely polite and very informative. I highly recommend speaking to him. Mellissa Verrette and Rod Henry were also very helpful. They answered all of my questions and ensured I got the car I wanted.
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!
Best car buying experience!!! Charles was very polite and extremely efficient. I came all the way from Ottawa to buy a car from this dealership because I was so impressed with how they conduct themselves.
For eg. On a long weekend with their service closed they brought my car to a 3rd party to get my brakes fixed.
Friendly staff, clean showroom 5/5
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!
After an unpleasant experience at Waterloo Nissan, we decided to make an appointment at the Kitchener location in hopes of getting the vehicle we wanted at a fair price. The service at this location is an absolute delight. Everyone we interacted with was honest and upfront. They listened to our needs and made our requests attainable. If you're looking for a Nissan, I highly recommend Kitchener Nissan. No bullshit tactics, just people who are willing to work with you.
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!
Since I was buying my first car, I read many reviews of other Nissan dealers around GTA and KW. Almost everyone was complaining about their horrible experience. I was convinced that buying a car is not gonna be easy.
Having this in mind, I stepped into this dealership. I was assigned to Adam, here is exactly what happened:
+ He asked me what car I want.
+ He showed me the car in the show room.
+ He let me test drive their demo car (alone!).
When I came back, I thought “now the nasty part begins”. Here what happened then:
+ He told me his price.
+ I told him my offer.
+ He played with numbers, and gave the second offer (exactly midway!).
+ I asked him to add a feature.
+ He said “You’ve got a deal!!”
Simple like that, the “nasty part” literally took less than 2 minutes. I wish everyday I was was buying a car!
Such a great experience. Highly recommended!
02/09/2018 | Kitchener Nissan
Thank you so much for your positive review and thank you for choosing Kitchener Nissan!