have bought about 7 -8 cars in the past few years and could not be happier all the staff are so friendly and very knowledgeable and treat you like family especially my agent MICHAEL KNOW AS MIC. you wount be disappointed
We couldn't have been happier with the service we received at James Braden Nissan when we purchased our Leaf S Plus. In particular, all the help and effort provided by Brett Young made the whole experience all the better. Brett went out of his way to make sure we were kept informed throughout the process, and was always very pleasant and courteous. He and all the staff are also to be commended for their attention to Covid protocols.
I stopped in today, not even to buy a car, just needed to buy a paint pen. And even with such an insignificant purchase, I was treated with such incredible customer service. My first point of contact was Ghislain, who helped me navigate through some construction in the parking lot. From there, he walked me right to where I needed to go. Then I was greeted by another gentleman (I didn't catch his name) who so kindly checked if I needed anything, beverages etc. Like I said, I was only there for a paint pen, so I was very impressed. Felt like the least I could do was show my appreciation through this review.
I can't say enough good things about the service I received on trading for my new truck this week. Steve, Thomas and the whole team there were amazing, every step of the way. I felt like a valued customer and would highly recommend them for their service and professionalism. Many thanks!
Bought and or leased 3 vehicles in less than a year. Dealt with Jay and Ghislain. Highly recommend this dealership particularly Jay and Ghislain. Thanks again! Nissan is a great product as well.
These guys are service on steroids. Not sure where they keep getting the energy to keep outdoing themselves. But they make me really happy to walk in, every time i need work done! Try them out
Best place to buy a car this is my third car sales guy very good I will recommend to any one looking to buy a new or used car
No complaints. First time dealing with Nissan. All goes well we'll get our vehicle next week. Staff was friendly. Dealership looked nice inside.
I could not be any more satisfied as I was with the service that Nissan provided me durning my hunt for a new vehicle. My sales man was Brett, he helped me and had alot of patience with me while trying to find the right car. The entire team at Nissan was absolutely wonderful and they do everything to make the customers the happiest.
I had an amazing experience purchasing my first new vehicle with Kingston Nissan. My sales rep Brett was very helpful, accommodating, and patient. When I showed up to shop on my first day, I could tell he had put thought into my wish list and budget and picked the vehicle that was right for me right from the start. I would highly recommend Nissan for your next vehicle purchase.
Good service ! One of the sales agent (l don't know his name ) who is very nice ! Thanks
Limited inventory and the building is still under renovation but they provide great customer service.
Where do I start?? It's always great to work with amazing people at James Braden Nissan. Very professional, not pushy, great customer serivce, and overall an amazing experience. Jay & G are A-M-A-Z-I-N-G!! Jay went above and beyond in helping me to find the right car...
I Highly recommend that you visit James Braiden Nissan before you purchase/lease your next vehicle!!!
Very helpful, friendly and took all the precautions for Covid safety..G is great!!!
I'm not a person who writes a review but I must!! its been a great visit here today with my new vehicle purchase, as I contacted a sales person name Ghislain Doucet they call him ( G ) I was looking for vehicle for week or so and they had one I was interested in and G made everything happend. I bought few vehicle in the past at a dealership but G was the one of best & honest person I ever met as a sales person he went beyond:) made me feel good didn't take advantage and he worked hard to get everything approved, also I bought a trade in vehicle and it was missing a summer mats and due to the renovation it was misplaced somewhere but G look for it over hour getting his hands dirty to find it and he kept his promise thanks so much G for everything especially putting the full tank of gas on stormy windy day today :) I must say if anyone looking for a Nissan Vist here and ask for G :) , thanks to all the people at James Braden Nissan , G & Steve & Ayesha 😀 for making my day trip wonderful!
Thanks to Jay my issue was resolved and I want to say thanks for taking the time to hear my side of things and taking that time out to reach out and resolve my issue. Will definitely give a shot a again and see how things go, going forward. Thanks again.
-Corey
Had several questions and concerns and Jay was extremely kind, helpful, and understanding - hope he's there when we're buying our next vehicle
Great staff that knows how to relate to their clientele. Very polite and accommodating with your needs, even to my hyper puppy causing havoc. Great experience.
Fun! Great energy young helpful staff. A great feeling and terrific customer service.i will be buying my car there when I'm ready...already a nissan owner
I was in their location looking for a car to buy. One of the staff told me to go out in the back of their building and the car I want is there. After 10min waiting next to the car, he did not show and when I came back, so relax he told me, ohhh, I was busy. CLIENT'S TIME IS NOT IMPORTANT FOR THEM.
Finally, I saw the car and I told them I want the car. Before going to see the car, he gave me one price and when I told him, I want the car then he said, he had a mistake so, he gave me a new price. If from the begining he gave me the new price, I did not need to waste my time for people who do not care about the clients.
I have no other option than 1 star, if not I could give 0 star to this dealer.
I have bought many Nissans from different Nissan Dealers but this one was something.
Went in for a wiring fix on the LED strip in my headlight.... after 1 1/2 was told they needed to reach a wire and that my whole headlight assembly was broken...which is weird because its a new headlight just year old..... asked if the wire fix would fix the led to the point where it would turn on....told yes....3 1/2 hours later.... no working LED and another issue arose.... Now normally this sounds like a bad experience, but these guys got on it, and I mean fast. My car was brought back in the next morning and by 2pm they had all repairs done, working LED, and gave the old Rogue a good scrub down to boot. Im glad to see a business recover from a potentially reputation harming situation, and quickly! Faith in the brand restored here, folks. Thanks Jay and all the service guys at James Braden Nissan!!!!
We get our vehicles serviced here on a regular basis. Appointments are usually available within the same week of calling to book which is convenient. I recently had my brakes serviced/replaced and quoted some other shops before going back to Nissan. They charged the same as everyone else for a brake replacement which was awesome.
We got stuck needing a new vehicle, went around the city and it was damn near impossible to find sales agents anywhere, finally ended up at Nissan and their people were friendly accessible and understanding. (Had the dogs and kids with us). I could not be happier with my experience I ended up getting the same vehichle I was previously using the Nissan Pathfinder as it is the only vehicle that is family ready for 2 car seats 2 dogs long trips and dozens of friends that we constantly have in our vehichle that is not an exborbenant price tag (i.e. Escalade, continental, expedition) but still has all the luxury features in it.
They also installed a dvd system wired into the vehichle to help declutter all the power/AV cords we had in our old vehichle.
Service and price of anywhere we went in Kingston they were by far the best and we will go there first from now on.
Although I paid the bill, due to computer issues that day I still haven't received the bill. Prior to appointment, my wife was told there would be a vehicle for use. It was bull and during a very hot day with the odd downpours of rain, I was stuck at the dealership.
First time going to this dealership.
Needed regular service done to my Altima + air conditioning needed to be fixed. Fast , friendly, overall great service department.
Recently purchased my first and last new Nissan. Ended up with minor damage caused by a failure during manufacturing. Not surprisingly they won’t cover it under warranty so I offered to pay for it myself. I walked out when they quoted me more than 25% of the purchase price of the whole car for a couple pieces of interior plastic. Nissan has to be one worst car manufacturers I have ever heard of for price gouging on parts. I would recommend a different brand of car if your considering purchasing outright. I will never buy another one.
Checked on line for deals on suv. aplied on line for info and response was almost immediately booked a appointment of vehicle great crew of people felt very comfortable dealin and got a great deal on a SUV I would highly recommend this dealer when lookin for a vehicle. Thumbs up👍 to everyone there ththereagain
Professional sales team and excellent customer service. I was asked great questions by the sales team so they could fully understand my needs. I was educated on all the safety features and the different options the Nissan vehicles offer. The sales team helped me figure out what I needed and helped me buy a great, quality vehicle that I love to drive! The process to purchase the car was fast and easy. I was explained all the features of my new car and allowed to visit Nissan in the future if I needed more information. Great dealership with great staff! Don't hesitate to visit to get the vehicle of your dreams! You won't be disappointed and you will drive away knowing you made a great investment, in your new Nissan vehicle.
I recently purchased a new Nissan at this dealership and it was my first time with both Nissan and this dealership. I have probably purchased close to 15 vehicles in my life and this one ranks as the best. I can say without hesitation that this purchase was done very professionally, fairly and without stress due to the excellent staff that I dealt with. In addition the Nissan Qashqai drives very smoothly with an array of high tech features at a fantastic price. I highly recommend this dealership.
Bought a car from them. Paid for under coat. Did not get one. They said fluids will be checked. None were. and they damaged the car. They wear brown lip stick proudly, take your money and hope you dont notice.
I own a 2017 Nissan Titan. The vehicle has had persistent issues with doors not staying shut while the vehicle is driving. The engine has also had issues, at 57,000 KM the engine was replaced. When I picked the truck up after having a new engine put in the check engine light came on immediately and wouldn’t accelerate properly. When I drove the truck back to the dealership we noticed a major fluid leak from the front as well. These issues have been fixed multiple times over 3 years with no success.
The dealership and Nissan Canada fail to deal with the matter in a reasonable fashion. Nissan Canada customer service fails to take action.
Great Nissan dealer. Was there for service today. I called on Thursday to book an appointment for an oil change and was able to get an appointment at 8am on Saturday. Arrived at about 745am and they took me in right away and I was back on my way home by 840am. Get staff at the service desk.
Incredibly satisfying from the beginning of the deal to the end. Tremendous team effort all around to ensure my utmost satisfaction with my vehicle!!!
Awesome dealership, great staff , definitely the best place to buy a nissan
You lost my business today.
Your staff are friendly and hardworking, however the service is terrible. An oil change shouldn’t take 1 hour and 30 minutes. Especially when I scheduled the oil change last week, for a set time. I asked one of the staff what the status was of my truck and he stated politely that unfortunately there was a delay with the lifts and my change was delayed. If you know you have a schedule, keep it. That isn’t the customers problem.
If you knew it was that delayed, just tell me, I would have gone somewhere else, no problem. Without letting me know, your wasting my time.
Also, the last Nissan used to clean the salt and dirt off the outside of my truck and the floor mats as well. A nice touch when coming in for a service.
I will not be returning - however, please take my issues into consideration for the customers who will be.
You lost my business today.
Your staff are friendly and hardworking, however the service is terrible. An oil change shouldn’t take 1 hour and 30 minutes. Especially when I scheduled the oil change last week, for a set time. I asked one of the staff what the status was of my truck and he stated politely that unfortunately there was a delay with the lifts and my change was delayed. If you know you have a schedule, keep it. That isn’t the customers problem.
If you knew it was that delayed, just tell me, I would have gone somewhere else, no problem. Without letting me know, your wasting my time.
Also, the last Nissan used to clean the salt and dirt off the outside of my truck and the floor mats as well. A nice touch when coming in for a service.
I will not be returning - however, please take my issues into consideration for the customers who will be.
I went there yesterday for some recalls. I showed up a week early (oops) and the service (Spencer) was absolutely fantastic to get me in. While I waited for the shuttle, I was approached by a few employees asking me if I wanted any water, juice etc. The shuttle lady (did not get her name) was awesome, great driver, pleasant conversation. I received a call today as a follow up. I would definitely recommend this place, I can honestly say I have never received some professional service. Even though I do not live close to them, I would make the trip again to get the lovely service I received.
I went there yesterday for some recalls. I showed up a week early (oops) and the service (Spencer) was absolutely fantastic to get me in. While I waited for the shuttle, I was approached by a few employees asking me if I wanted any water, juice etc. The shuttle lady (did not get her name) was awesome, great driver, pleasant conversation. I received a call today as a follow up. I would definitely recommend this place, I can honestly say I have never received some professional service. Even though I do not live close to them, I would make the trip again to get the lovely service I received.
Can someone explain to me why a Nissan dealership won’t honour warranty work on a Nissan because it was bought when Cotton owned it? And why should I pay for the repairs and then send it to Nissan for reimbursement?
Treated like gold from the minute we drove in till the day we drove are 2019 Rouge off the lot. I thank all of you at Braden Nissan for the great experience and making this a long lasting relationship
Friendly and most knowledgable staff! Honesty and integrity go along way, James Braiden Nissan def stands by it. NOW it's worth it to buy a Nissan in KTown lol!!!!!
Fabulous customer service in Parts dept.
I loved my Nissan Sentra but needed a bit of an upgrade. Diana walked me through vehicles and explained everything very well. Answered all my questions. Great service. Went back next day to purchase and Jordan was very pleased ant and once again explained the process every step. Alex walked me through the application and once again everything explained. Can’t remember the woman’s named that I signed my paperwork with. But she did not disappoint and I understood everything before leaving. Diana walked through the vehicle before me driving off. 5 star customer service from start to finish. Love my Rogue. Will definitely recommend and send people there as much as possible. Great job team.
Great experience overall. As soon as we entered the dealership Mich happily greeted us. We were very straight to point buyers and he was a very straight to the point salesman. Test drove our new vehicle and signed the paperwork within an hour. Car was ready within a few days (we added a few things on) Every associate we dealt with was very friendly and made the experience stress free. The final walk through on day of pick up was perfect! Will definitely return when we upgrade our second vehicle.
A wonderful place to be
great new store! With all new owners and some great staff.
great new store! With all new owners and some great staff.
Good selection of vehicles. Very fair on trade in values. Sales change over is more then usual for some reason. Seems never the same sales person each time visiting. Service is good and fairly knowledgeable. Service writers are fast to get your vehicle taken care of and friendly.
Good selection of vehicles. Very fair on trade in values. Sales change over is more then usual for some reason. Seems never the same sales person each time visiting. Service is good and fairly knowledgeable. Service writers are fast to get your vehicle taken care of and friendly.
Good selection of vehicles. Very fair on trade in values. Sales change over is more then usual for some reason. Seems never the same sales person each time visiting. Service is good and fairly knowledgeable. Service writers are fast to get your vehicle taken care of and friendly.