Don’t bother with Plaza Nissan in Hamilton...sales people don’t honour deals you make...customer service mgr don’t care to make it right...they prefer to save a “180” dollars then have satisfied customers...I don’t even care about the 180 at this point...then lengths they go to cover up their service failures is mind blowing...take your business elsewhere and at least walk away as a happy consumer!!
Car shopping can be an intimidating experience and at first, I was pleasantly surprised by the customer service and professionalism I encountered at Plaza Nissan. I had 2 months remaining on my previous lease and as part of my deal, Nissan offered to pay out my lease and return my vehicle to KIA.
This being my first car shopping experience, I really relied on the experts to give me the proper advice and guidance. Unfortunately, with Nissan returning my car on my behalf, I was not able to have to proper lease-end inspection done and my old car sat on the KIA dealership property for over 2 weeks until it was able to be assessed by auto-VIN. During negotiations I asked my Nissan sales associate in the time between them returning my old car and the assessment was complete who was liable for any damage, to which he replied Nissan. Unfortunately, while sitting on the lot, my car received a windshield crack costing me a devastating and unexpected $700+.
When I tried to discuss my situation with Plaza Nissan I received a complete lack of empathy, assistance or ownership. The manager ignored my calls before sending back an email reply blindly defending the actions of the sales associate. I was seeking financial assistance however at the very least I would have expected some acknowledgement of the misinformation they provided and an apology.
My experience at Plaza Nissan has led me to believe that customer service only matters until the sale is closed and that if you want a response from a Plaza Nissan employee, you better be spending money or you're going to have to be persistent. I feel very uncomfortable that I am locked into a 5-year lease with a company that made me feel so unheard and dismissed.
My 79 year old mother bought a used car assisted by my brother and I. We had to be delayed one day for pick up being told they were waiting for brake parts (what car dealer has to wait one day for brake part?) Once picked up we noticed grinding noise coming from brakes and hard to brake. Told sales right away as to which we were told the rotors and pads were replaced so sometimes they need breaking in. So we waited a week. Still grinding! Made an appointment with service department. All service did was take for test drive and performed brake fluid flush. They didn’t feel any abnormal operations!!
Still hearing grinding and not confident the brakes were working right I took it to my mechanic. They found corrosion and front brake pads/disc had to be replaced. The brake pads they removed passed safety but by a thread. I now hear no grinding and brakes work excellent.
I’m a repeat customer at Plaza Nissan, purchased my new Altima there I also have family members that are repeat customers. The reason I shopped there for my mom. Well Plaza Nissan last time for me!
Most important thing is I can rest assure that my mom can drive safely with good brakes now!
I just bought my brand new Rogue and I love it! Holden Fritz was my salesman, and he was the best. He was very helpful and friendly from start to finish. He made buying a car so easy! I recommend Holden to anyone, you won't be disappointed! Thanks Holden.
The service department at plaza is outstanding. Corey and Tim are always willing to help. They keep you updated on your repair and make suggestions as they see fit. They remember you like you are part of their family. I do appreciate all they do. Other serve departments should look at them as an example of great service. Well done gentleman!!
This 5 star review is entirely based on the excellent service provided by our salesman, Holden Fritz. He went above and beyond to make the entire experience a pleasant one. He listened to our needs and tried his best to meet them. I highly recommend that you ask for Holden Fritz if you go to Plaza Nissan.
Our experience with Plaza Nissan was phenomenal. The sales consultant Andy Hudson and the financial services manager Jennifer Hishmeh made the purchasing process really easy and smooth. Great customer service.
I just leased a 2020 Pathfinder Rock Creek Edition. I couldn't be happier with the vehicle and my experience at Plaza. Michael Miceli was excellent responding to my concerns and making the experience a smooth process. This is my sixth vehicle from Plaza Nissan and I remain loyal due to the great job they do. Keep up the good work Plaza.
Just got the new 2020 Sentra and I couldn't be happier! Holden made the experience a smooth and enjoyable one. I would highly recommend Holden to anyone that is looking to get themselves into a Nissan. As long as this guy is selling cars, he'll be my go to!
Mike S
We recently purchased a vehicle from Plaza Nissan for our daughter and dealt with Holden. He made the whole process smooth. Holden was very helpful and answered all our questions. We would definitely recommend our friends and family to this dealership.
I had a great experience dealing with Andy Hudson buying my new Nissan Leaf. The process was smooth and seamless. Andy really went out of his way to accommodate us and make sure we felt comfortable and informed in our choices. Andy even followed up after our purchase to see if we had any additional questions or needed anything from him. Absolutely top notch service! The Financial Services Manager, Taryn, was also lovely to deal with and was thorough in her explanations of our choices. Overall, I would strongly recommend Andy and the team at Plaza Nissan.
Fantastic and very knowledgeable staff. Service and parts staff always friendly and cheerful. We love our Plaza Nissan Rogue.
Five stars for service. Took my 2005 Altima in for maintenance. Tim Beechey called and discussed with me what needed to be done. There were no safety issues that I needed to do other than my brakes which I knew I needed to do this year. He was clear and precise and I felt that he really cared that my car was fixed correctly.
0 stars for Sales person Holden.
I did not, however, appreciate the 3 phone calls from Holden Product Advisor. During the first call I mentioned to him that I was simply going to do the maintenance and not think about leasing a vehicle at this time he persisted and called me again. I again told him I couldn't afford a lease and he called me a third time. He also pounced on me when I went to pick up my car and didn't give the service advisor any time to relay to me what had been done to my car. I found him to be pushy and he was not listening to the fact that I'd told him multiple times I couldn't afford a lease. I also did not like the fact that he was obviously checking to see which vehicles were in for service and he obtained my phone number and basically called me out of the blue. I would not deal with him in the future as he talks but doesn't listen.
Amazing customer service from everyone at Plaza Nissan. Everyone is very friendly and helpful. Makes the car buying experience very pleasant. Can't say enough about the high level of customer service. Holden is a great salesperson, don't feel pressured into anything. Fun friendly person. Very happy to have purchased a car from him.
We had the pleasure of purchasing a new vehicle from Plaza Nissan about a week ago. We worked with Holden and he was amazing! Holden helped us from start to finish ensuring we got exactly what we wanted. I couldn't be happier with my experience and would highly recommend him to anyone going to Plaza Nissan for a new car. Thanks again for all your help Holden!
My salesperson Holden was not just a great salesperson. He was also a genuinely nice guy who wanted more so to see me happy with my purchase than to actually sell the car. Unlike other salespeople I’ve dealt with in the past, even while I was looking for the current car I purchased from Plaza Nissan, Holden was not pressuring me or pushing the sale. He took my wants and needs and worked out the perfect deal just got the perfect car. I highly recommend his services to anyone looking at buying a car!
This has been another wonderful experience. We purchased our second vehicle from plaza nissan and we were treated as tho we were valued customers. Our sales person Andrew went to great lengths again to ensure we were well looked after. Plaza Nissan treated us like friends and Andrew treated us like family. Another amazing experience.
A five star Google Rating is simply not enough to express my gratitude for the level of service I have received from Corey Z., Service Consultant at Plaza Nissan. Since I have been dealing with Corey, there has not been one time in which I was not satisfied with the customer service he has provided me with. For every question, problem, issue, concern I have had as relates to my Nissan car and servicing – Corey has successfully dealt with it, answered the questions, resolved the problem.
He is knowledgeable, efficient and always striving to provide quality service. I would consider Corey to be a very valuable employee of Plaza Nissan and he should be recognized for the fantastic customer service he provides not just to me but to all the customers he deals with. Corey is what has kept me coming back to Plaza Nissan to get my car serviced there. I have really appreciated the fact that he makes my experiences at Plaza Nissan positive ones.
I would recommend Plaza Nissan as a place to buy a car or get your car serviced. All of my interactions with the employees at Plaza Nissan have been pleasurable. They really are all very helpful and enjoyable to deal with. As long as this quality of service is provided, I will keep coming back.
Had an unexpected issue with my tires on a what was a chaotic day for the service department - after a snow storm and in the peak of snow-tire-swapping season. The service crew somehow managed to accommodate me and resolved my issue. Kudos to Jamie, Corey and mechanic Frank - really appreciated your help today - great service guys!
I bought a Nissan Juke from another dealership in another city. Unfortunately there were multiple issues w the vehicle I did not discover until a couple of days of driving it.
Long story short, the issues needed to be fixed/covered by the dealer I bought from. A few weeks of back and forth with dealership A (who, unfortunately, did not handle the situation gracefully) still could not fix the issue. They had me take it to Plaza Nissan here and I’m so glad I did.
Corey and his service team took on the situation and did their absolute best with what was given. Corey even handled all of the remaining communication that needed to be done with the other dealership. Something that I was very appreciative of. After going through a truly frustrating few weeks with dealership A, I appreciated dealing with someone who not only listened to my concerns but communicated (!!) with me on the issues for the entirety of the transactions. I am more than happy with the service I received here and I would recommend to any existing & future Nissan owners. :)
I have purchased two cars from Andy H and I can't stress how comfortable and easy he makes buying a car! Andy makes sure you get exactly what you want from your purchase and more. He doesn't make you feel rushed or like just another car sale, he takes the time to make sure you are happy and fully understand everything about your new car! I also recommend the service department at Plaza Nissan, they are honest about their services and recommendations for your vehicle. I didn't have a single issue with my 2016 Rogue thanks to them!
We just purchased our first ever Nissan from Plaza Nissan, what a great experience!!
Andy was our salesman and I can't say enough about how excellent he was, he is by far the best salesman we have ever come across. He was very knowledgeable and extremely helpful and friendly to us and my one son that was with us. I would definitely recommend Plaza Nissan and Andy...keep up the great work!!
Kudos to Plaza Nissan. I love our 2018 Rogue we purchased last January. Today Tim Beechey from service made sure that I could get home to care for my husband who had just had hip surgery. Our salesman Michael drove me home and treated me like a valued customer! Tim then made sure my daughter could pick up our car when it was done by sending a ride out! All this makes me a very happy customer because I can rely on Plaza because they are a dealership with a ❤️.They see past the initial sale !
I purchased a new Nissan Kicks SR . After driving the car for about an hour on the day I picked it up I literally sat in the car and cried because I was so disappointed with it. On the day I bought the car I felt pressured to make a decision to buy because of incentives that would expire. I was trading in a vehicle and they severely under valued it...they advertised my vehicle for several thousand more than they told me they could sell it for. I called the dealership the same day I picked the new car up and they were already closed ( 5 pm Friday) so I called first thing Saturday morning to tell them how unhappy I was with the car and I wanted my trade-in back. I was told there was nothing they could do for me and they would have my sales person Patrick call me on Tuesday (it was a long weekend). I had to call Patrick on Tuesday and I told him how unhappy I am with the car and I wanted my old car back. He said he would speak to someone and call me back. Well he did not call me back instead he sent a text through my land line to say my car was already tentatively sold and there was nothing they could do for me. No options , nothing could be done. He didn't even have the decency to speak to me in person. I filled out the survey they sent me in my email describing how unhappy I am with the vehicle and the dealership but, no follow-up response and no follow-up from the dealer either. They also forgot to give me back the wheel nuts that were replaced with the locking nuts and getting those back was like pulling teeth!!! This dealership doesn't care about you and they do nothing to make their customer happy once they have your money. I'm am so upset every time I have to drive this car it is affecting my quality of life. Their lack of empathy for the customer speaks volumes and I do not recommend this dealership.
I bought a used car from Plaza Nissan last week. Holden Fritz was the one to help me find a suitable car. He is great, very friendly and patient. I really enjoy the experience there. Thank you very much Holden!
I recently visited the service department as my tire was low and I was worried I had a hole in it. I was greeted by Tim who checked over my tire throughly and assured me there was no hole and the tire was just low on air. Tim filled my tire free of charge I just wanted to say thank you, Tim’s level of customer service is above and beyond well done!!!!
This is the best place to purchase a car! Andy was my sales guy and really gave me all the information to make a informed decision and was really friendly. I bought my first car from him so i was very comfortable in purchasing my next car and made the stressful trading process easy and smooth. I would recommend Andy to make any car purchase as he gets to know you and makes you not feel like just another sale! Thank you Plaza Nissan and Andy for making my car purchasing a great experience!
Recently bought a Qashqai from Plaza Nissan. Andy Hudson helped to close a deal we we're both comfortable with. Andy was beyond personable and knowledgeable of his product. Would highly recommend him.
After our car got written off, we needed to get a new one. We're in Toronto and these guys are in Hamilton. Quite a long way to get a car, especially a Nissan Leaf. We dealt with Andy who is absolutely great. He was available whenever we were able to get there, and was short, on point, with amazing positive energy that made the whole process very easy and pleasant. Everything was done perfectly in proper time and... he made sure the car is completely charged so I can make it back home, and I really appreciated it.
He is not your regular car sales person. As I said is is enthusiastic, truly friendly, very helpful, short and on point.
Thanks Andy, I love my car!
After our car got written off, we needed to get a new one. We're in Toronto and these guys are in Hamilton. Quite a long way to get a car, especially a Nissan Leaf. We dealt with Andy who is absolutely great. He was available whenever we were able to get there, and was short, on point, with amazing positive energy that made the whole process very easy and pleasant. Everything was done perfectly in proper time and... he made sure the car is completely charged so I can make it back home, and I really appreciated it.
He is not your regular car sales person. As I said is is enthusiastic, truly friendly, very helpful, short and on point.
Thanks Andy, I love my car!
Amazing sales team, Michael, Branden and Lauren are so wonderful. I got great deals, and amazing service. Thank you Nissan.
A bit quiet on a Saturday afternoon. Friendly salesman, bright, clean sales area. I was curious about a new SUV. I checked out a few models. Couldn't find any brochures. It's an okay dealership.
Very happy with our purchase. I recommend Holden as your rep for buying a car. Very nice gent with great attention to detail. Impressed with the service dept for getting our Pathfinder ready on time and safetied. All around a very easy purchase. Cheers
Ron in service was amazing, professional, and kind. They informed me of any issues right away and gave me options without pressuring me into any unnecessary service. All issues were discussed in detail, which I appreciate as I don’t understand cars very well. Andy In sales is also amazing. I’ve purchased 2 cars here in the past 5 years and have had a great experience both times because of Andy. They are always very welcoming and nice. Worth a stop by if you’re in the market for a car.
Thanks for a great car care clinic last evening ... super informative and a great team at Plaza Nissan - always ready to answer your questions and go the extra mile for their customers. Special thanks to Pam for the TLC. Sean for putting up with my myriad of questions and the whole team for a great evening. Another shout out to Marc McLeod for selling me my Qashqai - love it!
Really great experience when calling the service department to make an appointment the appointment coordinator Melinda was so professional and very helpful. She made me an appointment that suited my schedule and she offered me a loaner vehicle to make my day more convenient which made my day without my vehicle a worry free one.
Great first experience buying a car! Shayne was super professional and knowledgeable from start to finish and made me feel comfortable going through the process alone. Go guy a car from Shayne!
This is mainly a poor experience because of high pressure sales tactics and misleading information. I was looking at a vehicle during their 5 day sale which included cash incentives. When asked when the sale would end I was told that day and had until the end of the day to make a decision. The sale as advertised continued for 3 more days. Don't mislead potential customers when they want time to make a decision on a $30k purchase,
Just purchased a car from Nissan this morning. Great experience. My sales representative was Andy Hudson. He is very professional and understanding . No pressure what so ever! I would highly recommend him to anyone I know who is in the market for a new ( or used) car!
We recently bought a Nissan Pathfinder and Marc McLeod was helping us.He went above and beyond the call of duty to make everything run smoothly. I highly recommend Marc as he is very good, knowledgeable and honest. Thank you Mark!!! See you when we need another car.
Friendly staff and great service at Plaza Nissan, had a really good experience there. Michael Micheli was super helpful when it came to any questions or concerns I had when deciding on what route to go for purchasing a vehicle (new or pre owned). He was really patient throughout the process and paid personal attention to my questions, clarifying and taking the time to explain things in detail. Thanks to Mike I purchased my first car and am in love with my 2019 Kicks!
Ron in service is great and responsive to the customer's needs. He takes his time to explain what the issue and solution is.
The best place to buy a car! Very knowledgeable sales representatives, especially Andy. He will get you the car for your money. Plus he never pushes you to make a decision. Thank you Andy! It's my second car from Plaza Nissan. Will definitely come back!
Dealt with Kirk to make my first time purchase of a used vehicle, on my own. Kirk made the whole experience very comfortable and easy. I would definitely recommend asking for Kirk if you are in the market for a new OR used vehicle.
I highly recommend Plaza Nissan. The service was outstanding.
Shayne, Giancarlo and Taryn went the extra mile to ensure that we were 100% satisfied and they delivered! Very happy with our new vehicle. Thank you Plaza Nissan!!
Just purchased a 2019 Altima. Andy was very informative and professional. He was a big part of the reason we decided to purchase at Nissan. Thanks again.
We are enjoying our new Nissan Rogue! Perfect for our family and very comfortable with all the safety features. Thank you so much Patrick Aura for the excellent customer service who advised us in the right direction. We are quite pleased with everything overall! Lucky to meet this guy. I have no words to explain how good this guy is, very knowledgeable and knows exactly what he is doing. Keep it up Patrick. I hope to see you when I go back for my second car..
Went for a simple oil change and they damaged my car without notifying me.
The car was returned to me and I discovered the side mirror was damaged along with a scratch on the door. After notifying them, I was told it was melted from before and that they do not have security cameras. Luckily for me, the technician admitted he damaged the car After I raised my concern.
The manager then offered to replace the mirror and buff the scratch. After coming in again the mirror was replaced, but was still protruding from the car irregularly. I requested another appointment for them to install the mirror the same way it was before, but they did not schedule me in.
This isn't the first bad experience I've had with them. If you need any servicing, I highly recommend going anywhere else. You probably won't be notified if they mess up anything with your car.
I had an issue with my transmission that Brantford Nissan failed to acknowledge and address last summer and pretty much lost hope in the brand as a whole. Since then, I've serviced my vehicle at Plaza Nissan and when the problem re-occured, they handled it with the utmost level of professionalism. Jennifer provided me with great service and peace of mind by providing me with updates along the way. I didn't even purchase my vehicle from here, yet I feel more welcome bringing my vehicle here for service/diagnosis.
Ridiculous prices. All I needed was my brake light bulb changed, it burnt out a couple of days prior. I called to make an appointment to come in, thinking it would take less than 20 minutes. My appointment was not for 3 business days, which is a huge stretch just for a light bulb change. When I went in for my appointment, I was asked to sign a blank invoice without a price on it. When I asked how much it would cost, the service desk employee said "about $45, plus more if they need to check the electrical ." Dumbfounded and frustrated, I refused. I searched up the part ahead of time and knew that the part alone was no more than $10. After directing me to the parts desk, I got the part I needed and went home. I watched one you-tube video on how to remove the brake light casing, and with the help of that 5 minute video and a wrench, had changed my brake light myself in under 15 minutes.
The staff was very friendly and the dealership itself was clean and easily accessible. However, the prices are astronomical. A light bulb change for $45? Come on.
It doesn't happen often, finding a dealership with an excellent service department. We purchased our Nissan Rogue elsewhere and chose to service at Plaza Nissan because it is close. Well, we brought our Rogue in for an oil change and were informed the transmission needed to be replaced (2009 with 50,000km on it, purchased with these low Kms). We'd only put 7000km on our new car when we found this out. Plaza was very quick to assure us it was covered by warranty and that they had even ordered the new transmission before informing us, so it would be there as quick as possible. Thank you, Plaza Nissan, for identifying a problem before it became a very large and inconvenient one. The advisors are always friendly and the quick service is fantastic.
I have been going to this dealership since I purchased my 350Z in 2014 for all my scheduled maintenance. The staff was always pleasant to deal with - Dwayne in parts and the lady at the express service reception who's always smiling (can't remember her name).
After bringing my car out of storage, I noticed I had lost the keys. I purchased two keys and had them cut at the dealership on the Friday. Saturday morning I called a tow truck and took my car to the dealer to have the keys programmed. When I got there, a service tech named Phil said he would not be able to do the work today because of the extensive amount of work required to get the BCM which is needed to get the PIN in order to program the keys. I was told the dash had to be removed - I was skeptical so I asked Phil again if the dash had to be removed and he nodded. I walked out to my car removed the plastic cover by the kick where the fuses are and the BCM was on the sticker. This took me 15 seconds. When I went back inside I was told that they were so busy and that's why I was lied to about how much work it would require - simply to avoid doing my car until Monday.
It's rather unfortunate because before being told this I was already told there was a possibility that my car wouldn't be done by Monday and I was fine with it, however being lied to, I'm definitely not fine with.
As mentioned above, most of the staff is very cheerful and I will miss dealing with them - especially the woman at the express service reception - but who wants to be lied to? In the end I decided to take my keys, after all, why would I want someone who has to make excuses not to work on my car to even touch or work on my car in the first place? Overall pretty upsetting - I will be taking my business elsewhere.