Both the salesperson and business manager were friendly, helpful, and informative. They both addressed my daughter directly, as she was the individual purchasing a vehicle, and allowed her to enjoy the experience, feel informed, and valued as a customer. She will be coming back for regular servicing of her new vehicle. Thank you for your time and assistance.
They don't deserve any ratings. We had many issues with our vehicle after many trips to this dealership they finally change the ECM. They had problems re-programing the ECM. It took them over a week. When we got it back we still had problems brought it back to have it checked, the service manager said that it was normal. We went for a second opinion at another Nissan dealership and they said we needed a new transmission. Please do not believe the dealership to tell you what's is wrong with your vehicle because they will take advantage of you. We went for a third opinion to a honest mechanic and the problem was the transmission was low in fluid. This mechanic had to add 3 liters of fluid and it's been working properly since. Why didn't the dealership check the fluid in the first place? It beats me! Never again I will be going to any dealership for service especially Collingwood. The reasons it was low in the first place is that the mechanics at Collingwood Nissan had to change my motor because there was a defect in the motor. In doing so, they had to separate the motor from the transmission and obviously had a lost of transmission oil and probably never top it up because there was no leaks. It was there problem originally.
Dealing with John, the salesman, was a great experience. He was very professional, informative and knowledgeable. The rest of the staff at Collingwood Nissan were equally friendly and cordial. I highly recommend Collingwood Nissan.
Made a purchase at their parts department. Great service. Very happy
Some of the best customer service I have received at any dealership. We purchased a Murano from Barrie and received horrible customer service. So we have switched over to Collingwood and the difference has been night and day. I would completely recommend Nissan Collingwood to anyone. And I would just like to thank Ben in serving for his ability to go over and above, even when he didn't have too. See you this summer when I purchase my next Nissan!
This is vehicle number two for me, from Collingwood Nissan. Definitely a factor on going back was the excellent customer service. Giancarlo is extremely knowledgeable, responds immediately to questions, and makes it just a fun experience all around! Amanda in finance was awesome too! Great staff!
Quoted us $680 for one bearing. Told them no thanks and charged us $80 for diagostic. Had same work done at a small business mechanic for $450. Never again will we bring a vehicle there.
Super glad to have met Allen yesterday. I've had my Pathfinder in the shops down in Toronto for a variety of issues over the past while but still trying to sort out a continuing 'drag' feeling when driving. Allen came out for a test drive and helped diagnose the issue. Really knowledgeable about the types of common issues which arise at the car's mileage. I really appreciate him doing the same even though his shop was hopping busy. Couldn't say thanks with a beer so this review is my hat tip to Allen for his help. Thanks a bunch.
Very knowledgeable and friendly service without the high pressure pitch Thanks Dave Hart for making my purchase so easy
Excellent customer service from everybody I met while buying car. Dave was very attentive and never blinked with any of my gazillion questions. :) Great experience through the whole process, from test driving to picking up the car!
I want to give a massive shout out to Allen and the crew in the service centre. I went in early Thursday morning with a blown ball bearing, after being in the previous week for another issue with my Altima. They made me feel like I was the most important customer they had that day, and fixed the issue in ONLY 45 minutes while I waited! Allen even offered to lend me his personal car to drive to Toronto if my car couldn't get fixed in time! An incredible group of people who I just wanted to recognize!
Just picked up my brand new 2023 Nissan Z, after waiting two years for it to come in, I helped my brother in law out and purchased it for him.
I purchased this vehicle to keep in pristine and undriven condition, only to find a poorly detailed vehicle with many scratches and the transportation glue residue from the plastic all over the car.
I was greeted by Steve the manager, whose exact words to the remedy, “if you don’t want it, I can write you a cheque for the money back.” For one of the most expensive Nissans made and supposedly the only one they have received, they are incapable of delivering a brand new in perfect condition.
Just spent $70000 on this vehicle and I can’t explain how I was treated and how the issues were addressed.
All in all if you don’t care how you get your car this is the place for you!
Businesses talk about creating "frictionless" experiences for their customers. Collingwood Nissan truly delivers.
My recent Pathfinder leasing experience was the easiest, most painfree auto dealership experience ever. Literally.
I am very happy to HIGHLY RECOMMEND the team at Collingwood Nissan. Giancarlo(sales) and Amanda(finance) are top shelf.
I bought my Nissan Kicks here three years ago and only have great things to say about the sales team as well as the Service Dept. All my car service work has been done here and I am always greeted like an old friend dropping in to say hello when I come in for an appointment! At the beginning of the holidays I had a flat tire and the service team managed to get me a new matching snow tire before Christmas to ensure my holidays went ahead as planned. I highly recommend doing your service work here as well as buying your next car!
Longtime customer, I just popped in to ask about small mark on my car from a parking lot,
Touched up w/ a little paint, out the door in 10 mins, no charge. That’s Customer Service!!
Good mechanics and fast courteous service.
What a breath of fresh air this dealership is! Excellent experience with all the staff. We are from out of town, staying in Wasaga Beach for a month, when the oil light came on. Quick call to the dealership and an appointment was made. The dealership is a 15 minute walk to Sunset Point, which is where we decided to go, rather than their very cool outdoor gazebo waiting room. We will definitely come back here next year, our Nissan dealership could learn about customer service from this dealership!
i would strongly recommend if you are looking to purchase a new car. manda(sales person) whom i met today she was so kind and an amazing person, she cleared out all my doubts. great place and really good deals.
I am now the proud owner of a 2022 Nissan Rouge! I checked it on line and then test drove it. With all the comparison shopping one can do now I know it was a good deal.
They were so awesome and friendly! It was my first time going there and the staff made me (and my dog!) feel like family. They were great at communicating with me and understanding my needs.
Friendly service, knowledgeable staff and mechanics got things done in a timely fashion.
Just bought a car from Collingwood Nissan and very happy with the whole experience. Manda and Amanda are very professional and easy to deal with. The whole transaction including financing was done over the phone and email, I needed to come to the dealership only once, to pick up the car.
Outstanding service! I have never been to a dealership like this before. The sales people are relaxed, and are squarely focused on helping you get what you need. I was provided with lots of options and there was a sense that they cared more about helping me than getting a sale. Everything was explained carefully and thoroughly, without any pressure. So grateful!!
My wife and I visited Collingwood Nissan on vacation in July. The staff there were very helpful and friendly to us. We wound up purchasing a pre-owned vehicle which was cleaned and polished like new!! Special mention to sales rep 'John' who was extremely helpful and made our experience very pleasant and satisfactory!! I would highly recommend this dealership to anyone!!
My 19 year old son spent $4300.00 in service on his Nissan truck only to have it towed back there 3 times. It was in the garage for 2 months and at the end the dealer told us it can’t be fixed he should probably sell it.Asked for a refund they said no .Not a very trustworthy or reliable business frustrating place to deal with I would not recommend them at all.
I leased a Nissan Kicks from this dealership in November 2020 - I went to have my snow tires changed. When I picked up my vehicle, I was delighted to find that they had washed my car for me! In more than 20 years with Blue Mountain Chrysler and multiple vehicle transactions with them, never did I receive such fundamental courtesy with Blue Mountain which is one of the reasons I switched to Lockhart Nissan after all this time. I highly recommend this dealership!
When I contacted Nissan last week, service was busy and Mike Merrifield stepped in and invited me to visit the dealership immediately. He understood what I thought might be a larger problem and instantly resolved it himself.
Thanks for going above and beyond!
A car sales person you can trust this is a business other places should learn from
Just a great experience. Fast, clean, and polite.
Outstanding sales and Service! Thanks to Amanda & Mike for a great quick transition into my new Kicks
Great place, awesome staff - everyone is always so friendly and helpful.
Really great experience! First time dealing with Nissan. The staff were all very friendly and accommodating. No pressure and very helpful getting me aquatinted to my new vehicle. They rushed things for me as I was in a time crunch, which I really appreciated. Loved their approach.
Two thumbs up for Beth!
Great service
I had the pleasure to meet Chris, I have purchased vehicles from Mike and have met some of the folks in the service department. I have to say what a great pleasure it’s been. Not often these days do we see people that are very sincere, but these guys go over the top for the customer. Any situation I have had , has been dealt with fairly and promptly, it doesn’t get any better than that!!
Ron Lloyd
Bought a vehicle here and love it
Amazing experience..great staff..would definitely reccomend!
Always does a great job. They know what they are doing. Never a problem getting an appointment or a ride to where you need to go while waiting for your vehicle to be serviced. Donna, who mans the service desk, is a definite assest to the company!
just went in for a recall
Brain is very helpful
Super helpful, no pressure staff! Shout out to Donna in Service and Mike in Sales. I always feel that I'm treated super well!
Friendly service and sales staff.
Great service bought a new vehicle they made it easy
Staff is friendly, knowledgable and don't pressure you into anything.
Good people great products best service.
Great service, friendly staff and very helpful. They don’t pressure you to pay for extra work on the vehicle and they are flexible with times. The complementary car wash is a great bonus!