bought a pathfinder here in 05 when todd was in sales ( now a manager ) and was very impressed with this dealership. They gave me the best price on the pathfinder and the highest offer on my trade-in. Today my daughter dealt with Dylan on a new Qashqai and was equally impressed. Highly recommend this dealership.
John.
My Nissan is always fixed properly and on time. I find the crew at Cobourg Nissan to be informative and courteous. I'm not sure Mr. I'm Special with his G35 is sharing his whole story. Possibly he was rude and demanding to be treated fittingly for his holier than thou stature. I fear the troll wouldn't be happy with any service department. To blindly trash a locally supportive business anonymously is just wrong. Was management given a chance to investigate this complaint? Likely the type of customer no business really wants. If you get service like I do and most others...you will completely enjoy Cobourg Nissan. Nuff said.
Melissa Ashby is very professional and knowledgeable. She stays in touch with me and always lets me know of great promotions! My son really enjoys all off her community contests for youth.
I just want to say Melissa was amazing, she was so very kind and full of information
She has the best customer service skills
You are treated with respect
Thank you so much
We were treated very cordially by members of staff when looking for a new car. Rachel was very detailed and personable in her explanation of the various components of the Nissan Rogue. The sales manager also was very personable. Our only concern was with the Financial manager who seemed to be in a rush to have all the documents signed. We feel she could and should have taken more time to explain fully the financial details of the contract. After a call to Rachel we received a satisfactory answer.
N & E Kohut
I was quoted $300 for one brand new key fob with programing over the phone. As mine had stop working after 5 years. After it was said and done it was $400 they even charged me $18 to cut the key. It also took them an hour and a half. Why charge 125$ of labour when there is no labour but a computer running the program.I feel ripped off. If they want to improve their customer satisfaction rate I would advise them confirming prices before they actually do the service with their customers the day of. As well ask about giving their customers a car wash don't just do it. The first car wash I got took the balance out of my car wheels. Which I had to go immediately fix at my cost. The second time my brakes all of a sudden sounded horrible. I will give you that there was wear on them but the sound of metal on metal didn't start until after they looked at my braking system and gave it a wash.
Looking at the displeasure and problems I seem to get after getting things done here. It would make cents to not come hear anymore, but to find a place that does what they say and do not cause other problems.
Good knowledgeable friendly staff. Just wasn't time for vehicle yet.
Went there with questions, that were answered and additional info given.
Very pleasant people to deal with in the front showroom
Dylan, Victoria, and Melissa were very kind and extremely helpful in assisting us with acquiring a delivery van for our small business. Our team is super happy with our new addition, and really appreciate the seamless delivery and service overall!
Had the pleasure of dealing with Dylan and was very happy with the deal I got and the excellent customer service that came with it. Would recommend Cobourg Nissan to anyone looking for a new or used vehicle.
These guys are the absolute bomb ! Fantastic sales service , Melissa, Dylan and Victoria made it happen with my maxima sr . This is my second maxima with Cobourg Nissan and a fantastic ride it has been ! I absolutely recommend them to anyone looking for a Nissan product.
Just wanted to say a big THANK YOU to your whole team ... especially Dylan, Jada & Victoria. My Mom was in this week to purchase a new vehicle, she can't say enough good things about her experience. Your patience & kindness are greatly appreciated. This was a big decision for my senior parents & you all made the process less daunting & very positive. Thank you, from a grateful daughter. 😊
Fantastic dealership, fantastic team!
Tyler, Dylan, Todd, Jada and Melissa are prime examples of what a sales team should look like!
Great people, great service and a transparent sales process that truly makes the experience fun!
I became a customer 6 years ago and I will remain one for life!
Thanks Cobourg Nissan!
Terrible service and who ever detailed my car broke off a piece of vent and put a hole in my back seat. I will never go back to this location
I just first GI ve credit to the service associates working at the desk. Jess and her collegues have been the only straw holding me it this dealership.
After a long history of purchased vehicles from Cobourg Nissan, 5 to be exact im left with such a sour taste in my mouth. Some errors have been made over my time there but typically the dealership would "pat my shoulder" and pretend they were making me feel better and we would all be A okay! However a couple of things reslly floored me, dishonest being the biggest one. When you make a deal with someone I reslly believe you should stick to it. On three occasions ive had to fight for what was in my purchase agreement. That was for tires. Service work. Etc.. Things i was promised at purchase and then told the manager of preowned changed his mind. Or said no. Or was in available.
I now recieved a call from collections for an outstanding bill that was supposed to be made good by the preowned manager. Apparently he forgot or they were dishonest once again. I was promised referral awards for the 7 customers i sent and had vehicles sold to. Ive never seen a thing.
Over $100.000 spent there and a call from collecrions to show for it...
Terrible for your customers.
Went in on a whim as they had advertised incredible Black Friday deals. Every single person in the dealership is friendly and enthusiastic. This dealership has a very fun vibe going on. I found that I received the information I needed and no pressure at all from anyone. Made my decision and they took care of the rest, even having to find the vehicle in my colour of choice for me so that I was happy with my purchase. Thank you Cobourg Nissan team for making this a fantastic experience.
We bought a Compact Cargo Van from Cobourg Nissan . Our experience was excellent! Jada Dansereau was our sales person and she is totally customer focused. We live in Kingston and have purchased many new vehicles over the years and we have never walked into a dealership in Kingston and felt such positive energy! You guys have nailed the customer is 'Job One' attitude. We plan on using the service department and are hopeful they will be as good as the sales team. For us, it was worth the drive to Cobourg. Keep up the good work guys.
Buying a vehicle.is a big decision. Unfortunately the vehicle we wanted was not available. Victoria however did everything she could to.secure it for us. We decided it wasn't meant.to be BUT based on the service levels we received, we were determined to purchase from cobourg nissan.
Victoria, Jana and Dylan were great to deal with. We pick up our vehicle.on Friday!
Would not hesitate to recommend . They were patient with us and our stressed out decision making ! Been a great experience! Would highly recommend 👌
Buying a vehicle.is a big decision. Unfortunately the vehicle we wanted was not available. Victoria however did everything she could to.secure it for us. We decided it wasn't meant.to be BUT based on the service levels we received, we were determined to purchase from cobourg nissan.
Victoria, Jana and Dylan were great to deal with. We pick up our vehicle.on Friday!
Would not hesitate to recommend . They were patient with us and our stressed out decision making ! Been a great experience! Would highly recommend 👌
As always, another amazing service experience at Cobourg Nissan. Appointment was honoured and work was completed in a very timely manner. Thank you Jeff and Jessica!
Todd, Victoria and Dillion the sales manager was really awesome and help made my wife feel secure. My wife doesn’t like purchasing cars because of pressure and etc. But Nissan made the experience very comfortable to the point I barely needed to say anything. They were safe and sterile because of the covid. The car we bought was a 2017 Nissan Rogue with all the bells and Whistles.
In my wife words “ they were quick and effortless!”
Professionalism ⭐️⭐️⭐️⭐️⭐️
Friendly ⭐️⭐️⭐️⭐️⭐️
Cleanliness ⭐️⭐️⭐️⭐️⭐️
Experience ⭐️⭐️⭐️⭐️⭐️
I recommend this team to anyone.
Todd, Victoria and Dillion the sales manager was really awesome and help made my wife feel secure. My wife doesn’t like purchasing cars because of pressure and etc. But Nissan made the experience very comfortable to the point I barely needed to say anything. They were safe and sterile because of the covid. The car we bought was a 2017 Nissan Rogue with all the bells and Whistles.
In my wife words “ they were quick and effortless!”
Professionalism ⭐️⭐️⭐️⭐️⭐️
Friendly ⭐️⭐️⭐️⭐️⭐️
Cleanliness ⭐️⭐️⭐️⭐️⭐️
Experience ⭐️⭐️⭐️⭐️⭐️
I recommend this team to anyone.
Bought a slightly used 2016 Nissan Titan Xd Diesel in December 2016 . Extremely happy with purchase and experience at Cobourg Nissan definitely worth the drive they know their trucks outside of the Gta . Fast forward to April of 2020 had a major issue with parts not covered by Nissan extended warranty would’ve cost a small fortune! I reached out to the owner Tyler Campbell about my situation as my truck was down in Oakville. Not acceptable! Says Tyler I’m going to make some calls into this . Long story short Tyler is a solid stand up guy willing to fight for the little guy ( customer) next thing I know Oakville Nissan called me and said they had help and info from higher ups in the chain . Problem solved at less than half the initial cost !! Way to go Tyler your top shelf in my books much appreciated ! Cobourg Nissan will always get my business and they deserve yours !
Respect
Great dealership!! Our experience buying a used car was really nice. Our dealing were done over the phone. Amanda and the Dealership team were really good at instilling confidence and ensuring that our expectations were met. They even delivered the car to our home which is a few hours away, and drove away with the car we traded. Well done...you will not be disapointed....thank you
Great dealership!! Our experience buying a used car was really nice. Our dealing were done over the phone. Amanda and the Dealership team were really good at instilling confidence and ensuring that our expectations were met. They even delivered the car to our home which is a few hours away, and drove away with the car we traded. Well done...you will not be disapointed....thank you
I purchased a used ( Toyota) vehicle here and am thoroughly satisfied with their services. Jada, Victoria and Dylan were all professional, knowledgeable, helpful and fun. The mechanic was even there at our pick up time to review the safety check results which was an extra bonus to us as purchasers. I highly recommend this dealership and commend them for being an amazing team!
Had a great experience at Nissan Cobourg. Was able to get an appointment for winter tires to be put on when everyone else was booked solid. They also quoted us cheaper. Thanks again Nissan!
Very friendly
no stress ,coffee or beverage was offered ,nice people ...full of enthusiasm
Wonderful Nissan Dealer.
I love my beautiful car. I "Kick" all over with it .
The staff are fantastic. Service department is top notch and the vehicles are second to none
This is not my first terrible experience at Cobourg Nissan. I haven't taken my car there at all for over a year even though they are about 1km away. I had no choice this time due to a issue where I almost had to be towed and didn't want to take a chance. My starter died on my 2017 Sentra. They told me the part would be in the next day. The next day (today) I called in the morning to get an update. The man working the service desk was ignorant to me and said "the part isn't here yet, I can't bring in the shop and work on it if the parts aren't here" I replied by telling him I was calling for an update so I can arrange my day if I don't have a car, such as my doctors appointment at 1pm, or getting some things I need for my fence. How is it they can't understand that I bought a car because I NEED it. It's now been 2 days without a car. They called and left a message at 1:57pm and said the part was in and it should be done by 5pm. 4:45pm I called because I have heard nothing. The same man answered and said it wouldn't be done till tomorrow. Great customer service!!! Can't even call to tell me I would be without a car for the rest of the night. I asked when tomorrow I can expect it, to which he replied "in the morning, I'll find out when I talk to them first thing". Why couldn't he do that when I called, or updates at the end of the day as they have people's vehicles which they need. Disgusting the service
The Nissan team are professional, efficient and caring. Love my Nissan Rogue! All that's left to do are road trips! Thanks again Mike , Mike R., and Victoria!
Great dealership purchased 2 cars here very good product knowledge
Service Department customer service is excellent. Jessica is knowledgeable, friendly and helpful.
Don't live in Cobourg, but definitely taking my Nissan there for all my servicing
My car had a flat tire and had to leave it at Cobourg Nissan to have it fixed. I told Jessica from the parts and service department that I had bought tire and rim insurance- I made sure to ask what is the process to get this done properly. She was very quick to say don’t worry about it, we will do the work and your dealership will reimburse you.
Turns out that’s not the right process. Now we’re trying to ask Jessica to fill out the form for the insurance so that we can try and see if we can get the money back though doubtful. It has been 3 weeks, have not heard from her after 3 repeated follow ups.
Jessica was quick to help us out (which we really appreciate) and take our payment but did not pause to check and see what the insurance process is and it has costed us $500.
We are still hoping for a resolution.
A very professional service by all members of the team. Jada was fantastic to deal with, ensuring every detail was addressed thoroughly. I was an out of town buyer and it was completely hassle free.
Helped purchase my daughter her first car...a 2019 Kick. We dealt with Mike Richard and it was completely enjoyable from start to finish. Mike was very keen and responded immediately to any questions we had (even on his day off). Would recommend anyone thinking of buying a Nissan to deal with Mike at Cobourg Nissan :)
I took my boss' XL SUV here for an oil change and Platinum Detail. The staff was extremely friendly, kind and accommodating. When we picked up the SUV we were in shock. It was totally spotless top to bottom. It looked exactly like it did brand new, absolutely worth the money. Would highly recommend them for any service!!!
As always in the past year, I give a 10 out of 10 for their excellent service and reccomedation.
I love love love my Rogue. I couldn’t be happier with my experience at Nissan. Dylan was so amazing and worked so hard at finding me exactly what I was looking for. The entire staff was amazing. I never felt ignored or forgotten about. I was instantly welcomed at the door and asked how they could help. I have had some bad experiences at other dealerships but Nissan made me feel like family.
I recently purchased a used Canyon at Cobourg Nissan. My sales person Jada is exceptionally personable and professional and was very helpful in making this an easy transaction. I also found Victoria and the other team members to be attentive and efficient in getting me on my way in my new truck!
This was my first Truck/Vehicle purchase and let me tell you it was an amazing experience at the Cobourg Nissan! All Mike Richard, Victoria Morley and Dylan Bedal were absolute pleasure to deal with and truly made me feel valued and a ‘member of the Nissan family.’ Thank you for taking the time to actually get to know me, advise me with patience and be as excited as I was for this major accomplishment of mine.
Jada was so wonderful, she made my experience buying a car perfect, she made a nerve wrecking experience for me smooth and easy! Wouldn't have wanted any other person helping me through this!
We had a very good experience dealing with Cobourg Nissan. After chatting with Mike regarding my trade in, we had established an agreement and prospected a new vehicle within 48 hours. With the challenge of schedules being a factor, we were able to hammer out all the details remotely, only to have the vehicle and information finalized by Amanda. Both individuals were quite professional in their service and demeanor. Providing my wife and I with all the necessary information we needed and creating an experience that catered to our lifestyle and personal needs. Thank you again for the fantastic service, and we were thrilled we were able to shop local and give back to our town. We recommend you pay these two a visit should you be considering a vehicle purchase.
Today I picked up my new 2019 Nissan Kicks SR. I have to say that the experience was very pleasant. Jada Dansereau and Victoria Morley were very professional and easy to talk to. They made the whole experience stress free. I will recommend Cobourg Nissan to all my associates and friends.
I bought a vehicle from these guys (online) in August 2018. It is an older vehicle (2008) and seemed to be in good condition when they dropped it off in Oakville. Ive listed 3 items that I am not happy with so far.
1. They upped the price by $1000 over and above the agreed price because I got a better interest rate.
2. The seats are a cream color leather which looked in really good shape for the year until I had sat in the seats a couple of times and had what I though to be very fine sawdust dust all over my back and back side after having no idea what it was for weeks, I finally figured out that it was only when I drove the car. The seats had been spray painted!
3. After taking the car in for its first oil change. I was informed by the mechanic that my rear differential has been leaking and that it had silicone all over the seal and was pretty much empty.
(I've Attached pictures)
I've emailed the sales person dealt with (Amanda) and only had an automatic reply stating she is away on holiday.
I will keep this review here until the 3 items above have been dealt with by this dealership.
I had an amazing buying experience with Mike Sarrazin (Skinny). I must say I have never visited the location but bought a used car from Mike. He supplied me with many pictures and video that left me feel comfortable enough with moving forward with a offer. We made a deal and the vehicle was delivered in perfect condition and all paperwork was in place as promised by Mike. I will definitely consult Mike when looking for my next vehicle. Mike is passionate about the car industry and more importantly customer care. Mike made buying a car online easy! Call Mike and you will find out exactly what I am talking about. You will be glad you did.
I was in quite the ordeal when my SUV broke down at the start of the school year. I needed to find a dependable vehicle quickly that I could realistically afford! I was very impressed with the service I received from Cobourg Nissan. They treated me with respect and courtesy and managed to find the perfect car for my school commuting needs, in record time. Their inventory is constantly being updated, so I had many options to consider. I love my new Nissan (Versa Note Sport), and highly recommend this business when looking for a great deal on new & slightly used vehicle!
I just ordered my 4th Armada from Cobourg Nissan and picked up my 6th Titan for my work fleet. The service and treatment from everyone there has always been excellent! Since I started dealing there I have had my wife and several relatives try them out. They have all loved their Nissan's (all first timers) and the service that goes along with them. Congrats on a great new dealership that I will be visiting for years to come.
I purchased my very first car from Cobourg Nissan about 4 months ago. Dylan helped me to find not only the perfect vehicle to meet my needs, but also a great value. He has an extensive knowledge of the industry and vehicles and an upbeat energy that made my car search a lot of fun! I am extremely happy with my Nissan Sentra and my experience at Cobourg Nissan. I would recommend this dealership to anyone look for a new vehicle!
Always a pleasure dealing with Cobourg Nissan! I recommend them to anyone who is looking for a new or used vehicle.
I booked an appointment to view pre-owned car with someone name Amanda. I clearly told that I'm coming from Brampton and confirmed the availability of the car. After travelling over 2 hours from my place. I came know that car has sold out. I have never came across such a worst Sales agent like Amanda. She did not have courtesy to inform me that car was sold. Alteast I would expect her to let me know that there was another appointment booked before me and she should have booked appointment for later time. So that if car got sold I wouldn't have to make that trip. Worst customer service. I will never go to this dealership again.
I contacted Cobourg Nissan in February looking for a certain vehicle in their inventory, but it had been sold. The sales agent offered to locate a vehicle matching my desired qualities (which other establishments did not do). They soon located a vehicle in their inventory that sounded perfect and within weeks I was driving away with a nice new-to-me truck.
The staff was courteous, kind and willing to work with me needs. The only thing I would recommend is thoroughly inspecting a used vehicle prior to purchase as a few things popped up over the course of months after. My day light bulb had come loose and fell out of the headlight module, holes in the module for a previous light or flasher modules (poorly covered over with rubber and silicon - the silicon has since fallen into the module but I will extract it with my grappler), loose wires from the previous install, cuts in the carpet (possibly from the previous application of the vehicle) and a few clips missing for the front grill area holding it onto the vehicle. Luckily my trade-in was in no better shape :P.
Nothing hard for me to fix and for what I want to do to the vehicle, it did not overly upset me (Im sure if I brought this list up to them they would fix it). But it is a good reminder to those who might simply want a used vehicle in good condition. Compared to some of the other places I think you would do well to do business here, but like any big purchase you will want to cross your T's and dot you I's prior to committing (ie. inspect thoroughly or get a 2nd opinion).