Every 3 years I lease a new vehicle and have to go through the process of negotiating the deal. This is the first time I felt like I was valued and respected. Matt DeDominicis and John Ross was amazing to deal with even after the purchase agreement was signed,. They exemplified exceptional customer service and attentiveness and for that I highly recommend they be at the top of the list of dealerships to consider. I'm confident you'll have such a great experience you'll close the deal the same day and you won't leave feeling like you weren't taken advantage of. First time ever!
Nancy
The actual car buying experience was good. The problem starts after you buy the car. You will be contunually harassed with calls and text messages "on behalf of Burlington Nissan" trying to sell you services. You will asked to be removed from the list. They wont. Youll ask them to delete your contact information. They wont. Salesmen will call you at dinnertime trying to tell you "oh we need your model for trade in" and other sales BS. They really ruined what was a good car buying experience.
I've been with Burlington Nissan since 2006. They are my Nissan family :-) great service and super team.
The service team always very helpful and explain any repairs that are easy to understand.
Have recommended several people and they are all very happy with Burlington Nissan.
If you're looking for a great team, definitely recommend them for your vehicle.
Where do I even start, first off thank you saz for making this experience so easy and providing the best customer service experience possible. He went above and beyond making sure that all my request were met. Being a first time car buyer he went through step by step and took his time to explain everything. Not once was he pushy or aggressive. Would 1000% recommend him as your next sales person.
It was excellent! From our sales rep Michael and finance rep, Chevon, their combined product knowledge and customer service were top notch! The Nissan Murano sells itself and the skill of the staff sealed the deal!
I brought my car for service here pretty much every time i needed one for the past 4 years,
recently their service has become a bit out of touch and i think I could say a bit rude.
hope they can fix it.
I did take my car to a different shop for brake change simply because service advisor behavior was not professional.
We had a great experience purchasing a pre-owned Nissan Rogue from Burlington Nissan. Our sales person Saz was great to work with and the perfect blend of informative without being too overwhelming or pushy. We went to a lot of dealerships and while price was the ultimate decider the service at Burlington Nissan was also the best. As a side note their parking lot isn't too tight and it's very easy to go for test drives in the area unlike some of the other places we visited. We'll definitely be back when it's time for service and/or a new vehicle.
Just looking at colours for our new Rogue.
Got my 2019 Qashkai last week. Overall experience was very pleasant. Not over the top marketing for extra stuff. Special thanks to Saz & Shavaun.
I took my Nissan Pathfinder in to Burlington Nissan for a 90,000 km service and to check a tire with a slow leak checked out. I was told there was a nail in the tire so it was repaired. I was charged $45 for the tire repaired so I searched out on the internet what this charge would normally be which was between $10-$20. I contacted the dealer about this excessive charge indicating based on this experience I may have to use a different dealer for future service and all I was told was good luck! No justification for this excessive charge which I found quit offensive so be prepared to be over charged at this dealership should you decide to go there.
Worst car service I have ever seen! I recently just bought a 350z and all that needed to be done was have the cpu reset. I called in advance and they said I could come bring it by sometime the following day to take a quick look. I showed up early the following mourning and I couldn't believe how poorly everything was run. They told me that now I needed to make an appointment in advance, as well as it would cost me $160. I explained to them that I only needed them to pull out the reader and clear the codes, but they told me to back out of the garage and leave. I used to go to Mazda in Burlington for my Rx8 and believe me when I say they were much more understanding and down to earth. At least at Mazda they would be extremely helpful, treat you like a human being, and say hello and goodbye as you leave. Don't bother saying sorry with the automated apology letters you send out to everyone Nissan. It only further demonstrates the lack of care.
I was interested in a pre owned vehicle at Burlington Nissan. I called Thursday and asked if it was available. The salesperson called back letting me know it was. He immediately asked if I wanted to put a credit card deposit down on this vehicle to hold it. I declined and mentioned that I would go in person on the Saturday (if the car was still available), as I live in York Region and this dealership is quite far from my home. On Saturday morning the salesperson called at 10:30 a.m., leaving a voicemail letting me know that the car had not sold and was still in fact for sale. We decided to head down to Burlington which is over 70 kilometres away from my home to see the car. As soon as I got there, the salesperson told me that the car was sold. This is so unacceptable! What a joke! Thanks Mike! You wasted time and gas for nothing!
Staff were organized and efficient. Took over an hour for an oil change despite our Kia Soul being serviced with similar protocols in 35 minutes.
A nice dealership, they provide good vehicle maintenance.
We had a great experience in making our used car purchase. Graydon provided great service and prompt, professional follow up to some post purchase questions. Would recommend Burlington Nissan to others.
First time here in my 6 years of servicing my car at Nissan. I work in Burlington, less than 5mins away from this dealership, thought it would be convenient but got the worst car service experience ever!! Ended up with a punctured tire (Brand new tire).
I brought my car in on May 28th for an ‘OIL CHANGE’ at 9am. The guy I met said it will take 2-3hrs max. Around 2.30pm, I called them to enquire why they haven’t called me for pick up, they said due to covid it’s taking more time. Someone called me at 4pm that they would be done soon. By 4.45pm, I had to call them again to check on the car as I know they close at 5pm.They said they were just about to call me. Picked up my car around 5pm. Got home and started hearing front tire deflating. My new front tire had deflated. We removed the tire and took it to the nearest Mr Lube where they told us it was punctured outside and can’t be repaired. Burlington Nissan actually punctured my tire and they covered it all, that explains why they didn’t call me to pick up on time they waited till closing time to call me for pick up to cover their tracks!!! That explained the 9am till 5pm?
Called them first thing next morning, first person I talked to dropped the phone on me that they don’t puncture tires. Called back to speak with their manager, he said he knows his guys and it wasn’t them. I didn’t expect them to accept, as it’s my loss but at least I can share my experience.
If you love your car and time, don’t ever go to this dealership. I just got my 4 new tires from Costco and they ruined one of them. Horrible staff, so sad I ever went to this dealership!!
You know those business who make you feel like you should be privileged to bring your business to them? This is one of those dealerships. COVID-19 aside, this is the same sentiment I've had every time I have been there to service my Nissan - and it seems always by the same person (he). Only time I go now when there is free work due to recalls. Understanding more restrictive measures are in place due to COVID, I showed up for my scheduled appt. No special signage outside except sticker on bay door that has ALWAYS been there telling me to wait in my car and service bay doors will open. After a few mins door didn't open, nobody came out to advise what was going on. Service=0. I tried to go speak to them, but door was locked and I could not get in. I knocked and 2 service advisors stood there blankly staring at me. Instead they ignored me. All they had to do is pop out and tell me that cars were being sanitized in the bay (for which I could not see due to tinted bay windows!). I had to go into the main building to ask what was going on. If I was coming for anything other than a recall, I would have gotten i my car and left this place. I was also wearing a mask and noted that out of 5 staff there, only 1 was wearing one. Doing my part to respect their safety. Clearly the service managers here have a chip on their shoulder and should not be in customer service. I was only looking for acknowledgement. I will also add that once I got the car in, the 2 young staff were friendly professional. It's a shame that they have these role models to look up to.
Great place. Wonderful people. Very helpful and friendly
Excellent service
Good people
I got my murano platinum from them
Beast Nissan dealer in Canada
After having a disastrous dealings with the Nissan dealer a less than 8 kms away I was forced to find a new dealership to buy the car we had chosen and stopped into Burlington Nissan and met Graydon, Dwayne and the team. They made buying a car painless with their open, honest and fair negotiating technique. This was so much easier than our previous experience that it restored my faith that there are honest car dealers out there!
If you are looking for a new car I would recommend checking out Burlington Nissan as they are honest, fair and so easy to deal with.
To anyone looking to buy a nissan car :Do Not do it. Their cars are a scam. Their transmissions will break down on you shortly after your warranty gives out so they can make an extra couple thousand off you. This happened to me and they won't even help cover the cost of the repair even though my car only has 94k on it. However since its over 5 years old they won't help in any way shape or form. So Do Not buy nissans
Great team.
Thank you Dave White for being a great QB.
After looking for a vehicle for over a year, I finally purchased from Burlington Nissan. Their staff is exceptional and they do not have the high pressure sales antics going on. They are professional and respectful and have their customer's best interest in mind. Our sales person was Dan Miltenburg and Dwayne Cook, Business Manager. Thank you for excellent service.
Amazing service. Very chill atmosphere. They will do anything to make you happy. Great place to buy a good quality car.
They posted a car with "No Accident" title based on Carfax report. When I check the car as a regular guy understands easily it had an accident from the front and the back. The sales person still insists there is no accident. I was so disappointed.
Sale department review only:
At the end I am very happy that we didn't buy our next car here but when we entered, we were 100% certain to make the deal. They had the interior colour we wanted (5 different dealer had it too but were ~1hr drive) and we had prices from other dealers. Fortunately, the sale rep was so unprofessional, 2min after we sat with, we decided not to move forward. You are not only buying a vehicle, you are buying the experience attached to it as well. I have seen "sales rep going to their manager" game many times but have never seen them coming back giving us their "best prices" on vehicle we just told them are not interested in. Nor I have seen them coming back with no answer and more questions. Do you want to experience someone bragging about their personal vehicles (other than their companies) just before signing deal your car? Total waste of time but still positive as we dealt with Lexus at the end 😊
The two stars are only for the location, space and coffee!
Great Customer Service from start to Finish. Didn't matter who I spoke with - everyone was helpful, knowledgeable and nice to speak to. Big thanks to Shavaun Browne - she invested a lot of time and effort to provide a multitude of options and presented these options in a professional manner.
Great experience purchasing our used vehicle. They had a good price listed for the vehicle, excellent service, and they ensured the used vehicle was in good condition before it was listed. If I lived closer I would take it there for service as well.
I had a great experience with Burlington Nissan! Tristan, the sales representative I worked with, was great in helping me find a car that fit all of my needs and more importantly, my budget. He was thoughtful and informative. I would definitely recommend this dealership to anyone looking to purchase a vehicle.
This whole service department and mechanics here are nothing but a joke. On july 22 when I went for my pre booked service for altima, Tracie, with whom my service was booked online, just walked away as if she were so busy. Then Frank came into his throne and I went into him since there was no sign of Tracie for about 10 minutes after she vanishes. First of all these people dont even greet you when you come here for service,only exception I found was in Patrice. Once you leave the service centre they won't even say thanks or appreciate for our coming into this dealership. It feels like they don't want us here at all.
Now talking about service one specific thing mentioned to Frank is for rotation and upon receiving invoice I realised that they havenot done that or didnot even care to explaining to me why they havenot done even though I paid $263 for oil change and brake fluid change.
2
Two days after service I realised that mechanics didnt even bothered to reset the maintenance alert back to zero after service. As these people didnot even care what do they doing.
And this is not the first time I am experiencing this. Its my third time and these repeting behaviours from service advisors and mechanics here tells me one thing clear that nobody cares here and as a customers the feed back we had been giving to this dealership feels like going into the trash. Keep up the work burlington Nissan
Great purchasing experience. Friendly staff. Service staff is very friendly and knowledgeable. I wouldn't go anywhere else to have my Frontier serviced.
First time using service department for 6 month check up and oil change. Attentive, courteous, and professional staff. Service was done quickly and even though I anticipated a tire rotation they said it was unnecessary. Saved a little money. All good. Will continue to use them and will recommend them to anyone else.
I had an incredible experience with Nissan Burlington. The team was extremely professional and truly made the process as smooth as possible. The inventory available is impressive and they had the exact car model and color that I wanted. I would like to personally acknowledge Michael Lewczuk (Sales Advisor) for the amazing service delivered. I left the dealership today more than happy with my brand new Nissan Kicks.
John, who sold me the car was personable and made everything as clear and transparent as possible. Everything on the deal was carried out as promised and more. Shavaun in finance was friendly and efficient and made all the fine easy to see. Great place to buy a car
Been going here for 7 yrs for service. Great! Wouldn't buy a car there though, one sales man is a big con. Maybe others r ok but because of what he TRIED to do to me
👎 for sure
Been going here for 7 yrs for service. Great! Wouldn't buy a car there though, one sales man is a big con. Maybe others r ok but because of what he TRIED to do to me
👎 for sure
INCOMPETENT MECHANICS - BEWARE
What a mess these people are. Brought the car to them because a wheel bearing issue is developing but the mechanic insists there isn't a problem, and can't hear/feel the issue on a road test... although I find it obvious. After returning the car to me, upon leaving the lot, the anti-lock starts sporadically braking! I go back to the shop. After four of them stand under the car with a flashlight for a minute, doing the 'deer in the headlights' thing, I'm told the transmission is acting up and that is causing the anti-lock to kick in. I'm not making this up folks... this is the dealership! No transmission issues or anti-lock issues before I arrived. Only theory I have is that the new generation mechanics can't think and can only respond to what the computer tells them. Not even intelligent enough to realize that some debris probably got on the A.L. sensor when they had the wheels off.
Excellent service, no guff analysis of the problem I was experiencing. Good cookies and coffee. Frank knows his stuff and carries out his duties in a friendly and professional way.
Burt Hamilton
My new car purchase was a pleasant experience here. All staff were very friendly. They worked with me to get me the car I wanted at a payment I could afford. My trade value was also more than fair. John was my salesperson. Thank you.
Bought my last car from this store- late January. Sales person was Tristan- guided me through the transaction without wasting my time, straight forward type of guy. Car is great, most importantly, they delivered everything like they promised. Thanks also to Matt and Phil for their follow through. Overall I had a great experience with Burlington Nissan and I'm very happy with my purchase of a C350 couple of months ago. Strongly recommend considering them. Thanks gentlemen.
Good service and nice staff. Brought my 1995 pickup in for an oil change and they didn't have a filter in stock but were able to get one quickly. Waiting area is nice and I had a coupon so it was only 39 dollars for the oil change! Can't go wrong for that price at the dealer. Would recommend the service department, I didn't deal with anyone else so I can't comment on their sales team.
Made a same day appointment for my annual free oil change. Asked to check out a small rattle which they did at no diagnostic cost. Everything done on the hour they said and the car was even washed when they were done. Well done and thanks!
My daughter, Laura, just purchased her second vehicle from Gordon. The entire experience from purchasing to delivery was first class all the way. The entire staff are exceptionally friendly and very helpful. As my daughter lives out of town, my husband and I had to do some of the leg work and when we called to clarify any details, they were on top of all of them. A special thanks to Gordon (saleman)Dwayne (finances), Brian ( general manager), Shelley ( who always answered and directed my calls) and Frank who went above and beyond to take care of switching over the winter tires
It was a great experience and my next purchase will be at Burlington Nissan!
Bought my first car
We had a really nice sales rep approach us, we were about to head out when he simply asked if there was anything we could help with, to which ended up in 2 test drives. Tall blonde guy out of school 10/10 friendly.
We had a really nice sales rep approach us, we were about to head out when he simply asked if there was anything we could help with, to which ended up in 2 test drives. Tall blonde guy out of school 10/10 friendly.
The best customer service I have ever received for a car dealer. Ask for Gordon! No sales pressure, goes above and beyond to meet your needs.
Service recall completed. A spring broke causing me to take the car in early. Beforehand, i went to an independent mechanic who diagnosed this problem. He noticed that the broken spring damaged two other parts. I notified Nissan of his observations. They claim that no other damage was caused and that "different technicians see different things". No other solutions were given. Terrible service, in my opinion. This is why dealerships have a bad name.
Great place, very friendly personal especially Mark Austin! He is the best sale person I've ever seen. Not pushy and very polite. Thank you for making it great experience Mark!
I wanted to share with you an experience that I had a Burlington Nissan. My wife drives an Armada and managed to scrape the front wheel well recently. I called the dealership closest to my house to see what they suggested. When I called, they made it clear that they do not touch body work and gave me the number to a body shop in town that they recommended. I called that body shop and was not excited about what they had to say and felt that I might be getting sold a bill of goods.
At that point, I decided to call Burlington Nissan to get a “second opinion”. Dean Martyn answered the phone and could not have been any more helpful. Dean started off by downplaying the situation and not making seem like the sky was falling. Dean then proceeded to explain to me how easy the fix was and really put me at ease that my beautiful truck was not going to be permanently scared. I asked him if I could schedule a time for this to be repaired and he told me to come before 8:00 pm and he would personally take care of it. I showed up and Dean over delivered. Not only did he take me in immediately, he was able to “buff” out the scrape and he did not charge me a penny. I was very taken back by this level of service, and very grateful.
I am a happy owner of a Versa which I purchased from Burlington Nissan. I have always received EXCELLENT service from the sales people, business and finance managers as well as the service department.
The other day I made a stupid mistake in a rush and ended up putting windshield washer fluid in the wrong place of my engine. The first thing I did was call Burlington Nissan. From the first person on the phone, the reassurance when I arrived, to the goodbyes once my car was fixed, I can not express how relieved and happy I was to have turned to them. They helped me even though service was already closed. They calmed my worries that I have damaged my car, provided company while I waited and provided the service for free.
I, nor my family, can believe the AMAZING customer service that I received from this location.
I will happily continue to go to Burlington Nissan and will continue to recommend them to others. There is a reason this location is known for excellent customer service and their service department, they have proven that reason to me!
Thank-you Burlington Nissan!!