I'm new to Birchwood Nissan as I've recently purchased a 2017 Nissan Titan. I've been here twice now and continue to find the service to be responsive and authentic. In the past I've been a two time customer at Birchwood BMW and I find the service here to be as good if not better. The service staff, particularly Scott Thomas and Alan Yu, are quick to acknowledge your arrival and stand to greet you as if your are important even when they don't yet know you. They even knew my name upon arrival. Scott even went as far as giving me his work cell number so that we can text updates and or questions while the appointment is being done. In short, they value all of their customers and as i waited in the lobby I witnessed tireless efforts to treat everyone as very important quests. It's a pleasure to come here and get some of my work done while I wait. Thankfully there is wifi and warm hospitality while we use our wait time to be productive. If there was a five star concierge of car service, these guys would lead the way! Thank you for your service.
I want to say this dealership is great, quick with amazing staff/ employees. A man by the name colton was very professional and welcoming. I thought he did a wonderful job and made our experience memorable. We will definitely keep coming ... thank you Nissan. . And thank you colton!!!!!
James McLean was absolutely amazing! He was very easy to talk too and I felt had my best interests in mind! I would definitely
Recommend seeing him and going to Nissan for your next car. I enjoyed my experience and only have good things to say. Mark loughery was also really great as the financial advisor. 5/5!
My experience was very positive because of Daniel, Salesman and Brendan, Financial expert.
I spent an entire day test driving until I felt comfortable with the choice I made. Excellent information from Daniel to make my choice easier. No rush, excellent service. Brendan is amazing! I have been to many dealerships and this one is by far the best. For those of you who shudder when thinking of dealing with a dealership because of the “selling shtick”, go to Birchwood Nissan.
Necessary service was completed quickly. Staff were friendly and informative. Bill for service reasonable
Always a wonderful experience. The staff makes you feels very welcome and the work is always performed to the highest standard. I have been a long time customer and this will continue.
Huge props to these guys. I had a time sensitive repair needed on my car. I dropped it off during the night with a key and no note, just an invoice from an oil change place about the difficulties of the car.
These guys called me at 0700 to inquire- and had it fixed by noon. They were super understanding about the time sensitive nature of the repair.
Although have to say I’m a bit irritated about the service before this as they put the wrong km
For my next oil change, which caused me to have to go to a 10 min oil change place- even though I have unlimited oil changes for the life of my lease......
Brendan, Mike, and Ben were awesome to deal with! Made you feel comfortable and relaxed. And they were prepared! I was in my new truck without any waiting around.
From previous visits I was going to give them a 3 star but I upgraded to a 4 star because they are really trying to make improvements in customer service and it shows.
i will stick with them because I think they will get to 5 star service and I’d like to be part of that.
Their service was friendly as they listened to my concerns and wanted to correct my issue. The Tech that worked on my car took time and care to correct the problem. As my issue was a cold weather problem there was no way for him to test his repair until it gets colder. As a Tech myself it looks like he did a great job. Thanks. I will recommend this service department to my friends and family.
Good experience. Pretty straight with us and helped get us the best package at a good price. Also, gave us a fair trade in on our old vehicle.
Couldn’t be happier with our experience here. Purchased last 2 vehicles here and sales experience is very relaxed, honest and straightforward. Looking forward to continued business with this dealership. Love our new truck.
Upon walking into Nissan, I wasn’t bombarded with sales people which I thought was nice. We approached one of the sales men Daniel and he was eager to help! I never felt pressured to buy and everyone was so helpful, from the financial advisor Mark to the manager Mike. They even called to follow up a week after owning the vehicle to see how everything was going. I would definitely buy from them again in the future!
Great service! Appreciate all the effort that’s been done for us.
We will recommend everyone to go to this brunch!
Thanks
Really disappointed with the service provided today. Left my car at 7:45 this morning. As of 5 pm it wasn’t ready. Had to leave but the car was not washed which was disappointing.
Oil change was given at no charge after complaining, which is why the two stars. Appreciated that.
The girl working at the counter wasn’t exactly stellar for customer service either. I witnessed her be rude to another customer this morning as well as her attitude towards me after we complained about the slow service.
When you are behind in your service and customers are waiting, a simple “I’m sorry” would do wonders. I’m not interested in your excuses.
The shuttle was really late both this morning (didn’t appreciate being late for work) and this evening for pick up as well (ended up getting a ride to the dealership instead). The shuttle driver this morning and dispatch person were very nice...
All in all not a great experience today.
After the fact, we did receive a call from the manager and were satisfied with his response to this issue.
Too many old school sales tactics. Cars were of good quality. We were shopping used. They didn't have the vehicles we came for but they offered up an alternative. Prices are a little on the high side and they took a lot of our time.
Great experience! Marlon was the salesman that helped us get into a new car. He was knowledgeable and was always trying to suit our needs. I Would highly recommend Birchwood Nissan/Infiniti to anyone looking for a new vehicle!
Saw used add on Auto Trader, called spoke to newer sales girl. We were at another dealer across the city. We hustled over there and made it at 545 pm on Saturday night. Ashley had it waiting for us. She helped as much as she could, but we worked mostly with used car manager. Zach was great, made a deal and were were gone by 630pm. Thanks for waiting and we love the new wheels. Glad we came. Thanks guys.
Amazing car shopping and buying experience! Very professional yet personable and extremely knowledgeable and friendly . Stand behind the Nissan brand 100% and no nonsense sales.
Turned a bad experience into a great one . Thank you so much!
We had a very negative experience at Birchwood Nissan. We brought our vehicle in to change to our winter tires on rims. More than 7 hours later, they still hadn’t even started it. As a result, my wife missed a work meeting and my kids were late for an activity. When we finally got the vehicle back, the tire sensor wasn’t working. In addition, they had offered to wash our vehicle, but it was still dirty when they returned it to us. We have had many problems at this service centre. It always seems to be disorganized and chaotic. It’s very frustrating because we pay a lot of money and waste a lot of time on poor customer service. We had been accustomed to excellent service at Birchwood Toyota and Birchwood Honda, but Birchwood Nissan is always a disappointment.
First class experience from the salesman Drew
Who was top notch, easy to work/deal with to finance department.
I have absolutely no complaints
I flew in from out of province and Drew picked me up and the used vehicle I purchased was in better condition then I expected, spotless in and out
I will recommend him and them to friends and will make my next purchase there
Thanks Drew and crew 😀👍
Great service from everyone from receptionists, to shuttle drivers and parts, sales and service team members.
Overall I've been very pleased with the post sales service treatment since buying my car here and will likely ship for my next one here as well.
Would be 4 1/2 stars but can’t make that work. And let’s face it. Nobody is perfect. Best car shopping experience ever. A great group to work and talk with. Was lots of fun.
Car shopping for me is very stressful. Drew P was great to deal with. He was very patient and not pushy. Had great customer service thus far, would highly recommend.
The team at Birchwood went out their way to make sure my new car was spectacular on delivery. Made me feel so important and in good hands. Thank you to everyone there. Kindest regards, Bonnie.
I had a good experience fixing my vehicle in the Birchwood Nissan shop. It was a pleasure to be a customer to Service Consultant Joe Moore. He is an awesome guy to deal with. He did a lot to help me with warranty and insurance issues. He is always focused on customers and kept me informed. I would definitely recommend him. Thanks Joe.
Awesome to deal with. No high pressure sales tactics so this was great.
Cory and his team are fabulous. They say they’ll do something and they do as stated. It so easy to get work done correctly using Birchwood Infiniti
We had an excellent experience from the first day coming into Birchwood and speaking first with our sales person Clinton Bishop to the finalization with Brendan Johnston the Finance Manager. We would like to thank Clinton, Nick, Derek, Mike and Brendan for being treated with such great respect and professionalism in helping us find a vehicle most suited for us yet with the greatest respect in not feeling pressured at any time. What an excellent and valuable team you have working for Birchwood Group. Definitely will share our experience with others we know looking for a new vehicle. Thank you.
11 years ago I bought my first new car from Birchwood Nissan so when I needed a new vehicle I knew exactly where to go. The staff is very informative, Nick and Drew patiently answered all my questions. Mark was very thorough when explaining the financing options and worked very diligently to meet my needs-above and beyond actually. I was given quite the walk through of the features on my 2019 Qashqai helping me with the new technology that has changed significantly since my last vehicle. I’d recommend Birchwood Nissan to anyone who wants a fabulous vehicle and great service.
Waste of time. Honest with credit. Asked to test drive some vehicles. They promised to help. They didn't even let me test drive anything. Will never go back again.
Very friendly and knowledgeable staff! They were very willing to help me get the price I wanted. If you go in ask for Everett! Hes very calm and great to work with. Thanks again Everett and Mark!
Really professional and efficient. Guys working there’re super friendly.
Really loved some of the classics they are playing inside of the store, Here I Go Again-White Snake from the 80’s for instance.
Enjoying doing business with them.
I had a phenomenal experience buying my Nissan Qashqai from James M at Birchwood Nissan. He made the whole experience enjoyable and there was no point where I felt any pressure to buy a vehicle. James was patient and answered the many many questions I had. Everyone I had the pleasure of meeting was honest about their experiences and there were no hidden gimmicks of any kind. I would highly recommend James M at Birchwood Nissan to anyone who is considering a new vehicle!
I will be honest that my last two trips to Birchwood were not positive from the service end, but today was a fantastic visit. My appointment was taken care of earlier than expected and there was clear communication as to what they did to my vehicle and what will be needed in the future. To me it was the perfect experience. Thank you
Amazing experience at birchwood Nissan
Remy was excellent to work with. Thank you Mark and Nick for understanding my budget and helping me find the best vehicle. I love my Rogue. Thank you Mike for showing me the ropes of the new vehicle.
I purchased my vehicle at Birchwood Nissan this past Saturday and I must say that all of the staff exceeded my expectations. They were extremely helpful and very informative, but never overwhelming. They answered all my questions and made the entire experience very pleasant. I could not be happier with my purchase or any of the staff there. I would strongly recommend this dealership to anyone.
Awesome service at this location, top notch! Adrienn was SUPER helpful with everything, outlined every option there was and answered all the questions I needed to know. Definitely the go to place if looking for a new Nissan vehicle 👍🏻.
Knowledgeable, polite, down to earth and honesty. The staff at Birchwood Nissan are terrific and not once did I feel pushed into a deal I wasn’t happy with. Thank you and loving the new rogue!
My appt was seamless. Staff courteous. Thankful for reminder. Enjoyed convenience of drop off. Prompt service and all issues addressed with follow up appt set with Joe Moore who was great to deal with and very professional. Joe addressed and questions I had and took care of my visit today.
Booked for my first Oil change and tire change up, over a month ago for a Saturday appointment. Get a call today, tomorrow is Good Friday, the appointment scheduler and the Tire people were not notified that my tires were needed, so they cancel my Saturday appointment. Not very impressed, Birchwood Nissan has sh*t the bed on this one. Won't be able to book again till next month. The don't deserve the one star, but I could only post a one star review, would prefer to give them zero stars.
I am NEVER-EVER going to have any business with this company.
Sorry for late review, but I promised myself to dedicate some of my time to write it. We bought a car from this company and REGRET about it. This company did not treat us fairly and all interactions with seller, supervisor or managers was difficult, painful and without a bit of concern or understanding. We feel as they tried to make us fool.
At that time, we moved to Canada recently and were very vulnerable and naive. We came to Birchwood office to buy a car. When we were at contract negotiation process we asked to break down all costs and we asked specifically that we did not want to pay extra hidden fees and even pointed on some parts with numbers. We got answer that extra fees are compulsory and non-negotiable. We paid and were happy campers.
2-3 months after (thanks to CBC news) we found that we did not have to pay this extra hidden fees. I called them and since that time I had ONLY HEADACHE AND ANXIETY when I interacted with them. Whatever excuses and tales they made to disregard my refund request. They asked me for a copy of advertisement which they removed from their website after. I escalated several times up to regional manager and they sang me the same song again and again.
After that we felt that it was just a RIP-OFF. I told them that all our conversation will be recorded in the future and after we could reach only their lower. We were so upset that we were ready to go to court even we knew that probably will not get anything back because we didn’t have money for lower unlike of Birchwood. Before court we decided to call and complain to Consumer Protection Office at Government of Manitoba and some News networks. We filed our written complains to Birchwood via Consumer Protection Office. Thanks to God after several months we received full refund.
Don’t waist your time and nerves with this company, but if you decide to buy from them be ready that they could play unfair and hard.
I was assisted the minute I walked through the doors. The salesman was very informative regarding the car i was looking at. The staff were all really friendly. My overall experience was positive! I would recommend Birchwood Nissan to anyone looking to buy a new vehicle.
Fastest service I've had so far! Todd from Nissan is one of the best that I've seen, he always thoroughly explains what's going on with the car, how they're gonna fix it and what they did after if anything changed along the way. Really appreciate his service the last couple times I've gone back and would recommend to see him for sure. :)
Car shopping is not my thing and not something I do often. I generally try to hang on to my vehicles for as long as absolutely possible but the cold weather did my car in this year and it was time.
This shopping experience was actually enjoyable! Everyone that looked after me at both Birchwood Nissan and Infinti were so accommodating and patient. James was my sales associate and he was great. He made sure he knew what was important to me in a vehicle and what my budget was. James went above and beyond to make sure I was happy with my purchase!
In the end, I could not be more excited for my new vehicle! Picked up my spotless car with a big red bow on it! (The very best part - heated steering wheel - bring on the winter!)
I got the first ever 2019 Altima from Birchwood. Hugo the staff, Jack the sales manager and Mark the fiance manager are professional, friendly and knowledgeable. No one ever pushed me to purchase any add-on or "protection plans". they just access what exactly I need and then delivers it. Great place to buy a new vehicle. Only downside is they are too far away from my home, but I guess it is well worth the trip.
Bought Nissan Rough dec 2015 had it on payments. Paid it off in April.
Still have not received money owning to me through there
BNI holding ltd.
wont finance there again
I came in on a Saturday, without an appointment. It was 2:30 and the service department was closed but there was still a few employees there, one of them was Josh. When I went to him I asked him if they were still open, and I was told no. However I told him how I was on the way to the lake and that I heard a hissing sound from the tire. He still came out and looked at it and found a screw in my tire and went to find a tech, Jeff, who came out and stayed late to fix it for me! This is service that blew my mind and I would recommend both Jeff and Josh to everyone!
Great Service. I was very impressed with the friendly and efficient service i received when i purchased my vehicle. I can recommend Birchwood Nissan to anyone. Thanks Mervin
Bought a great little used car this past winter from Birchwood Nissan. I had a odd sounding noise coming from the front right side so I stopped by Birchwood Nissan to have them take a look. They made me feel right at home. I got driven to Polo Park on their dime, had a great day shopping, then received a call later that day saying my car was ready to be picked up. Someone from the Birchwood Auto Group's shuttle service department came and picked me up and took me back to the Nissan dealership. No hassles and no worries. Thanks guys!
nothing more to say but: my next car is going to be infiniti again for sure