As an out of town buyer, I just wanted to say how awesome it was dealing with Mackenzie Sharpe. You truly went above and beyond in helping me find the perfect vehicle. Your customer service was exceptional. You were amazing dealing with me when I was not so easy to deal with and I appreciate all your efforts. And to Kelowna Nissan thank you for making the buying experience wonderful, your dealership is outstanding.
I bought used, comparatively inexpensive vehicle, and Vikas still treated me with utmost kindness and professionalism. I was searching remotely for a car, and he updated me appropriately and made a nice connection right out of the gates. He was pleasant, energetic and positive throughout the process and clearly recognized that while he should be friendly to my boyfriend (who was with me), I was the one making the purchase ;) During our negotiations, a GM in an adjacent office popped in to provide additional information that was important to the eventual sale. Great team environment, the car looked like new, and I was able to get insurance right upstairs. Overall, a very pleasant and easy experience. They definitely know what they’re doing over there!
They were really forthright about the condition of the car so there were no surprises when I came down (from out of town) to test drive it. Very pleasant, completed the deal promptly, and no pushy upselling. I would buy there again.
Very good experience at Kelowna Nissan. Everyone we met there were friendly and helpful Our sales guy Vikas was knowledgeable about the products and super helpful and friendly. Ask for him. I was also pleased with the purchase price of our Rouge and the trade in on our old car Doug Yeast
I recently had the pleasure of working with Dylan and the team at Kelowna Nissan. I called from out of town and wanted info on a car they had, Dylan was fast to get back to me and very easy to deal with. Everything was done over the phone, I had called late in the morning and by the end of the day I was driving home with my new Infinity. Everyone in the dealership was amazing, thank you again!!
We bought a Honda Passport from Dylan Tran at Kelowna Nissan yesterday. The deal was done by phone and when we showed up Dylan had everything ready. He was professional and organized. He made the transaction seamless. Both the dealership and Dylan provided excellent service and we were very pleased.
It has been a wonderful experience of purchasing our first SUV Rogue at Nissan Kelowna. The staffs are very friendly and welcoming, they worked tirelessly to get us the deal we were looking for. Thanks Cam for helping us narrow down our search for right SUV a couple of months ago, Travis for helping us this time around to finalize right Rogue and getting us the best deal, Bryden for offering special discount and Charles for getting everything in order to seal the deal. And last but not least thanks Clinton for delivering our SUV in spotless condition.
It was after a long day of car shopping that I walked into Kelowna Nissan. Cam approached me and we had a good conversation on what I was looking for. They had what I wanted and I ended up making a deal. The staff was great. Cam was easy to talk to and I felt comfortable in our dealings.
Everyone likes to seal the deal but I did not feel overly pressured to make it happen.
I was on a time crunch as I had prior commitments and they were more than happy to contact me after hours to finalize items.
I would definitely recommend Kelowna Nissan, as well as Cam and Sophia.
Thanks for the great experience.
Wonderful service, very efficient and kind.
The salesman Cam was extremely kind and went above and beyond to accommodate us, he made the whole easy and enjoyable.
Definitely recommend going here if want amazing and kind service!
If you are shopping for a vehicle, I'd recommend putting Kelowna Nissan on your list of dealerships to visit.
Our family has purchased two used vehicles there over the last three months - neither of them a Nissan product - and in both cases I was treated very well by all staff members with whom I came in contact. Special mention goes to Matt, our salesperson: low key and friendly in his approach, professional, knowledgeable, understanding of our needs, and responsive to our questions.
Our first purchase was of an older, relatively inexpensive, base model vehicle; in other words, nothing special. It was delivered to us with the same care and attention I'd expect when buying a top of the line, new vehicle. That experience, along with the positive rapport we'd established with Matt, led to my decision to look exclusively to Kelowna Nissan to find our second vehicle.
I doubt I'll be shopping for another vehicle soon, but if and when I'm in the market again, my first call will be to Kelowna Nissan.
I had the pleasure of recently purchasing a vehicle from Kelowna Nissan and was only possible from the great help I received from Dylan TRAN. I live in Osoyoos so time and distance played a big part in my purchase but Dylan compiled a very tasteful 360 degree video of the unit. Dylan researched all questions I had and just made the sale one of a positive experience. You are truly a “rock star asset” to Kelowna Nissan. Thank you all again and I look forward to other business experiences as time goes on.
Mo G.
We had an amazing experience with Nissan. Our sales consultant Cam Hazell was particularly outstanding. We purchased a vehicle that met our needs and he was with us each step of the way making himself available when we needed him over the busy holiday season. He even responded to text after hours to answer any questions. Service is everything and when you have such a professional atmosphere it is apparent that Kelowna Nissan hires the right people to make you feel secure, and taken care of. I would highly recommend Cam the next time you are considering a purchase. Thank You to everyone at Kelowna Nissan that made our experience wonderful!
I have just purchased a 2016 Toyota Rav 4 from this dealership. My sales person was Dylan Tran. He was professional, courteous and very kind. I would highly recommend him! Thank you for your great service Dylan!
My husband and I are purchasing a new to us vehicle from Kelowna Nissan. We were greeted at the door by a very pleasant young man named Garret. We went there to look at a specific vehicle only to find out that it was no longer available. Garret found us an even better vehicle with a very good price. There was absolutely no pressure from him and he was able to answer all of our questions. Garret Thorne is the nicest young man. He is professional, polite, knowledgeable and makes a mean Cappuccino! We will definitely recommend his services to our friends and family.
Five stars for our sales consultant Mack Sharpe and finance agent Charles!! They were an amazing team to work with, and made everything we wanted possible! They did not pressure us to buy at all, and waited with us until we found the perfect truck! We love our new vehicle
We recently bought a 2020 Nissan NV200 for my eco-friendly carpet cleaning business in Kamloops. We chose the NV200 over the other euro style micro vans becuase of the amazing 5 year, 160,000 warranty but also becuase of its reliability track record and its cargo space. Kelowna Nissan was absolutely fantastic to deal with. We did everything from Kamloops! Garret Thorne the Sales Consultant was professional, efficent and super friendly. So easy to work with. Charles McAllister the Finance Manager was the same. He kindly provided us with detailed options comparing lease vs buying for our business. We ended up choosing to finance. Again, my wife and I could not be happier with the service provided by Charles and Garret and Kelowna Nissan.They definitely have raised the bar in the new car buying industry. Oh, and the dealership itself is stunning!
Better late than never! Purchased my new car October 28th from you fine folks. While looking for a new vehicle I had three dealerships in mind. However I kept coming back to you! Probably liked your car the best! ;) Garret was a gentlemen, no pressure, just the facts! Made my purchasing that much easier. Thank you to Garret, Steve and "Chuck". Loving my little cash cow!
Hi folks, my wife and I purchased a 370Z from Kelowna Nissan last month. It was a very enjoyable experience for us all around, as the entire staff, from sales to service and financing were all very professional and personable. The whole process was begun and put in motion by our salesperson, Mackenzie Sharpe, whose knowledge and friendly manner made purchasing a vehicle very enjoyable. I would definitely recommend this dealership.
Recently purchased my Kia Soul at Kelowna Nissan. Their service was outstanding! Everything I needed to know in regard to making my purchase, since I was arriving from out of province, was provided. I was met at the airport by Dylan Tran who was so helpful from my initial call to my departure with my new vehicle! Dylan even had the winter tires put on my car for a safe journey home through the mountains! Thank you to Dylan, Charles and staff for such kind, friendly, valuable and no-pressure professional service!
Mackenzie S. was awesome! She made this purchase so easy and relaxing. So genuine and down to earth. Would highly recommend this salesperson to anyone looking to buy a new vehicle. No high pressure sales.
Traded my Ram truck in and had a painless , excellent, hassle free experience. Got what i felt was close enough to trade value and was helped quickly and professionally. Oscar and Garrett were great.
I really enjoyed buying my car with Nissan, My salesperson was Mackenzie, she was very attentive, friendly, professional, and patient with all my questions. I did not feel the intense pressure from her that I was expecting to feel when working with a dealership :), I recommend seeing Mackenzie at Nissan kelowna.
Thank you Mackenzie for all your help
From start to finish, the staff and management were friendly, competent and open. The final check out and detailing of the car was a great touch.
Shout out to Mackenzie, Steve, Amanda and Clinton.
Thanks for a great car buying experience.
I came into Nissan a week ago and was helped by Mackenzie 😁 she came in on her day off and sold me an SUV that im totally in love with!!! She was absolutely amazing and so was the rest of the staff!!!! I would highly recommend Kelowna Nissan to anyone looking to buy new or used 😁 Thank you again Mackenzie!!!!!
Garrett was incredibly accommodating and professional. He has great product knowledge and could answer all of my questions. I was impressed by how quickly he was able to respond to my messages, and never left me waiting around. Most of all I appreciate that he never made me feel pressured and left me with a great experience at Nissan!
Very High Level of Customer Service. We arrived at the dealership very late afternoon and everyone worked very hard to satisfy our needs, including working past closing time on a Saturday night. We purchased and were insured, all on sight and left with a great vehicle. Our salesman Brad was awesome to deal with and the General Manager Oscar worked out a great deal and of course Charles in the business office was quick and professional with processing everything for us. All in all, a great and very comfortable buying experience, without pressure or rushing things. Thank You Very Much Kelowna Nissan!!
Enjoyed the best car buying experience ever at Kelowna NISSAN. Thanks Dylan for making the whole process stress free and convenient. Great teamwork, thank you all - love my new Leaf!
I enjoyed a excellent buying experience. Quick and to the point. No games played. Very professional staff. I am very pleased with my purchase.
I was well taken care of and felt the staff really went the extra mile in appreciating me as a customer. You don't see that level of customer care anywhere anymore. I left same day with a brand new vehicle and felt not only confident that I found the right vehicle for me but also felt valued as a customer. I will be back for my husbands next vehicle and one day years from now, my next one. My only criticism would be that they don't do much for social media, many dealerships feature new car buyers on their pages but seems they are slacking on that right now. No biggie! Go see Cam, he was awesome to deal with.
This was one of the most positive vehicle purchase experiences of my life, from purchase to delivery and dealing with the business office. Every contact was helpful, professional and friendly...like dealing with family. Thanks!
i live in Nova Scotia and bought a car from them, they made the process much easier than i thought it would have been to purchase a car from across the country. they sent me multiple walk around videos of the car so i could see more than just pictures, everyone i dealt with was very friendly and helpful.
Great staff, beautiful showroom, awesome selection of sports cars, prices could be a little better on used yet I know I'll be buying from these guys in the future. Thanks for all your time!
Fantastic dealership! Dylan Tran's no pressure, friendly and informative approach all made for a positive vehicle buying experience. Thanks Dylan!
Mackenzie from Kelowna Nissan made sure of a really good experience for me. I went in for my car appraisal and she was patient and helpful. The interaction was brief but sweet.
Our daughter was looking for a reasonable fuel efficient vehicle within a budget. She was hesitant to continue looking because of the high pressure, rude salesmen she had encountered at other dealerships. From the moment she met Bruce he spoke to her about her needs and budget and, without pressuring her, managed to find a perfect car. He was respectful, knowledgeable and patient through the entire process. We cannot recommend Bruce at Kelowna Nissan highly enough.
It was a great experience, felt very welcome from everyone one including the girl on the front desk. All other sales persons had a smile when you went by them. Both Tom and Amanda were awesome!!!!!
Recently purchased a vehicle from Kelowna Nissan, did so from a long distance relying on pictures and video. The transaction could not have gone better from start to finish. Oscar, the GM, responded personally to my initial email and handed off the sale to Matt. Matt took the time to take an HD video very carefully covering each area of the car and sent it my way. Matt then worked diligently to seal the deal letting me know I could always back out no questions asked if I didn't like the car in person.. All the positive communication gave me the confidence to drive to Kelowna and see the vehicle in person. It was exactly as promised. I closed the deal with Amanda (and Hannah the ICBC rep thank you !) and Amanda was nothing short of amazing from her very kind demeanor to her highly skilled walk through of the buying process. If your looking for a vehicle, these people will treat your fairly, listen, and take care of what you need period. Thank you Kelowna Nissan, a pleasure.
Cam, Amanda and all the staff at Kelowna Nissan were super helpful. They made finding and financing our first new car a pleasure.
Summary of below. Dealership service department flat out lied about work needed... after I was suspicious I got other opinions from other reputable mechanics (with picture evidence backing them up) showed they tried to charge me for repairs I did not need (including parts the other mechanics stated were "top end" and un-necessary). this was just the a review of the most recent bad experience I've unfortunately had..
I like Nissan, but I highly recommend avoiding this dealership. when things go south, they seem to just disappear and hope you go away.
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Original post: Sales team was very good.. amazing experience (1 oversight, was not explained I would need to pay for some yearly map updates). The service bay team however has let me down many times. To busy making supper plans with whoever to bother with me.. blew me off twice. Had to get someone from inside to get them to help me. This is after they told me to come down to get help. How frustrating. I'll buy another Nissan. But wont be from this dealership..
Update.. After posting this review the store manager reached out to me and made some attempts to fix the horrible service experiences I have had. He felt very genuine and did offer some compensation for the service I had received (free map upgrade). He also requested I go back and try again. without going into all the details, I was told I needed hundreds of dollars worth of work to my car. I was suspicious so got other opinions.. the other mechanic disputed the claims made by Nissan and backed them up with photo evidence. I told the dealership this and they responded that they would investigate and have someone contact me in 2 days. 2 weeks went by and no one contacted me. This was fairly usual, every time I was given a date that someone would contact me, I was NEVER contacted until I reached out and asked whats going on.
I cannot recommend this business to anyone, I don't feel I can trust the work they do or what they say needs to be done. I now have to drive to dealerships that are not owned by the Sentes Group to get work done on my car..
The service department like to take advantage of young girls that don't know much about cars.
They are lower than bottom feeders.
My Niece brought in her car because it was stalling at intersection. They charged her over 2'200$ and didn't even address the proble! It was written on the invoice brought in for misfire and stalls.
Instead they changed the brakes, the speedometer, fixed a leak in the power steering (That still leaks) and never fixed the problem!
We had some issues with our vehicle and everything has been resolved. Nissan has since been courteous, understanding and very compassionate. We appreciate your efforts.
Kyle from Kelowna Nissan made sure I had the greatest experience buying my first vehicle. From the moment I called to inquire about the vehicle, to actually purchasing the vehicle, Kyle was beyond friendly, helpful, and professional. I would recommend Kyle and Kelowna Nissan to anyone I knew that was looking to buy a new vehicle! Great experience.
We had a great experience at Kelowna Infinity Nissan in large part thanks to our salesperson Cam Hazel. He was very attentive and applied no undue pressure. Cam was patient in listening and answering all our questions and worked hard on our behalf to make the process smooth. He took care of the big and small details and provided great customer service. We also appreciated Ashley Foster’s approachability and help on the financial end. Many thanks Cam and Ashley – keep up the great work!
I purchased a used 2016 Hyundai Tucson Limited in January 2019 from Kelowna Nissan. Dylan Tran was the salesperson that assisted me, and Mark Samson was the sales manager that we dealt with.
Dylan was great from the second my mom and I got there. He was more than happy to test drive a few different vehicles we found that were within my price range and was extremely knowledgeable about the differences between the various vehicles. After finding one I really liked, he didn't pressure me to purchase immediately or put a deposit down, which was a really nice change because as a young female buying a vehicle, I feel like that is a regular occurrence. Dylan was also very accommodating to my needing a day to think about things. When the time came to purchase the vehicle, we were able to agree on a mutually acceptable price. Within a couple days of bringing my vehicle home, I received a call from Dylan seeing how I was enjoying my new vehicle, and whether I had any questions or concerns he could assist me with. I did have a concern about the tires, and with the assistance of Mark, one of the sales managers, they appeased my issue in a timely manner and made sure I was well set up and happy with the outcome. Dylan and Mark also made sure I knew they would be available if I had any other concerns going forward.
Overall, everyone at the dealership that I crossed paths with, and especially Dylan and Mark who I dealt directly with, were all exceptional! I would definitely go back to them to get my next vehicle (although fingers crossed that won’t be for another 5 or so years, haha)
Hello Cam!
Thank you for the awesome service today when i purchased my vehicle from Kelowna Nissan. I found you to be very easy to work with. There was no pressure. You delivered the straight goods concerning the vehicle with honestly and integrity. Keep up the great work Cam!
Just bought a 2014 Pathfinder Hybrid at Kelowna Infiniti Nissan and I have to say how impressed my wife and I are with the service we received from start to finish.
Stu Morgan, our sales person was the best sale guy we have met in years. Kind, attentive, eager yet relaxed and he knows his cars and clients well.
We had a couple issues with the vehicle after delivery and that's when the service got even better. Stu, Mike, Ken and Melissa were and are just awesome and they turned a difficult situation into a win-win for everyone.
A great vehicle is important but even better when it's paired with a dealer who is truly interested in service after the sale. Mike and his team proved this to us in fine fashion. We will not hesitate to buy another vehicle from this dealer. No questions.
Makes us feel good to shop local and support a local company that provides for local families!
Never do reviews like this, but thought it was worth the time. Best dealership experience yet! Purchased a 2014 Pathfinder this week for our growing family. We have purchased a number of vehicles from various dealerships throughout the Okanagan and Vancouver. This is the best experience by far! All staff was friendly, helpful and not pushy. We primarily dealt with Ken Kirubi - he was knowledgeable, professional and great to deal with. I would highly recommend Ken, and the Kelowna Infinity Nissan team!
I just helped my teenage daughter buy a 2009 Versa from Kelowna Infiniti Nissan and I must say we were both very pleased and impressed with the purchasing process from start to finish. Our Sales Consultant, Stu Morgan, was a perfect match for us. Stu is personable, professional, eager to help but not pushy - in short, he was a pleasure to work with and one of the best car sales guy I have met in years. My daughter first went to the dealership on her own where Stu made her feel welcome and treated her as a real customer, set her up with a test drive and answered her questions about the car. Stu was also very attentive to follow-up with me for a second test drive. My daughter and I visited the dealership the next day, and Stu was there well-prepared to go over the details of the car with me and answer any questions. Stu read our situation very well (University student buying a car) and worked very well with us and the Sales Manager to reach a deal in a timely and professional manner. In summary, Stu made buying a car enjoyable. I want to also give a shout out to Corey Aiken (Sales Consultant) who we made initial contact with on the Kelowna Infiniti Nissan website and he helped facilitate the first test drive. Corey did a great job in providing the information we initially requested in a timely manner. I would have no hesitation in buying another vehicle from Kelowna Infiniti Nissan or recommending this dealership to friends/family.
I recently had an excellent experience with this dealership. Morgan and all of the staff were so helpful and patient as I was making a big decision. I left feeling confident that I made the right choice with a Certified Pre-Owned Vehicle in immaculate shape (and so clean!) I felt respected and was treated with kindness and authenticity; such a relief! I will definitely recommend Infiniti Nissan - genuine and warm staff, well-cared for stock.
Quite simply the BEST CUSTOMER SERVICE I've ever experienced at a dealership! And this is coming from a person living on the other side of the country ~ Ontario.
I was looking for a particular vehicle and after making an inquiry I received not only a very warm, welcoming message that answered all of my questions, but the salesperson, Bruce, actually left me a Youtube video introducing himself so I could put a name to a face.
I was stunned. Bruce demonstrated a great attention to detail and even offered to get the car shipped over to me for FREE!
If you're not from BC but want a vehicle, I highly recommend Kelowna Infiniti. These guys are so awesome, I would rather deal with them than the dealers in my own province!