I have bought two new vehicles from this dealership and both times the customer service has been great. I highly recommend them for your next vehicle purchase. I also recommend having your vehicle serviced and maintained here as well.
Just delighted with my RVR!
Thank you Joel for all your help.
Everything was explained very well and was welcomed when I returned for a few follow up questions.
I recently was looking to upgrade my vehicle to a larger one with more seats . I was renting a vehicle at Enterprise and decided to stop at Saskatoon Mitsubishi. The salesman I dealt with was Willie and he went above and beyond to give me great customer service . He was patient , kind and knowledgeable. He has helped others in my family that were looking for vehicles . What a great experience , thanks to Willie and Saskatoon Mitsubishi.
Excellent customer service, very helpful during and even after purchasing the car. Both the sales and servicing department have been great. Definitely recommend.
I”m on my 3rd Mitsibishi rvr and always had a great experience with there sales team. Ask for Willie Murdaugh a great person and no pressure type of guy and made for a very enjoyable buying experience.
I bought a car in Mitshubishi 5 months ago, and the experience has been amazing! Willie Murdaugh is one of the best sales representatives that I have ever known, he helped me a lot in my purchase. With his manager was able to find a vehicle according to my needs and budget. The service and finance department are awesome as well. You should buy here guys. Ask for Willie and you won't be disappointed!
We purchased a Mitsubishi Eclipse from Willie, the staff is awesome as they go out of there way to explain in detail everything, I highly recommend that you stop in and see there selection of cars, as for the Mitsubishi Eclipse we bought my wife is very happy as it runs smoothly.
Thank you to Mitsubishi Saskatoon and especially Willie Murdaugh for going the extra mile to help me with all my questions on my 2022 Elcipse. No matter what details and concerns I have, I always get an answer the same day! I’m very happy with my Eclipse!
My mitsubishi eclipse cross 2019 transmission is broke down. I bring it to there service dept.then i ask them if they can provide me a replacement car so i can used to dropped off and picking up my kids to school and used for my new job they said they can't provide me one.I just started to my new job as a maintenance support and,i need a car to drive every different apartment to do my job.even the manager i ask and there costumer care support still the same they won't provide me one.this is how you taking care your costumer?where is the costumer satisfaction there ?how did they expect that i will recommend someone else to buy a car from them if i have a bad experience like this.still part of the warranty
We had very bad experience because they said financially we are not qualified their cars, but we went to different dealer so every thing was proving and got new car. So, we even called them and asked why they deny for their cars? But no one explained us what happened. Therefore, they don't deserved the start.
Hi joel this is abigail.We bought a mitsubishi eclipse cross thru him. Your good salesman.easy to talk to,and very patient in explaining things.
Also raymond from service easy to talk to
Thank you for your service.
They do not keep their promises about warranty.
Excellent dealership, selling well built vehicles backed by a phenomenal warranty.
Cold called me and asked about my car and if I was wanting to trade it in, I bought my car in a private sale and the only professional service it has received was body work from an accident in December 2019 then couldn’t tell me how they received my number after some digging i found out wyant group owns both alloy collision and Saskatoon Mitsubishi
Great service, very friendly and helpful team
A lot of the reviews here are framed. Try clicking on the names of the reviewers and you’ll see that a lot of them have given 5 reviews or more at the same time only for dealerships. Why would a person go buy at different dealerships different brands all in the same month ? Or why would they buy a few vehicles and qualify for financing all in the same month at different places as per their reviews? Why would some give only 5 star reviews to everyone they have reviewed? Must be friends of the owner trying to make Mitsubishi look good. I’m the owner of 3 misu unfortunately and too bad although I love the brand, customer service isn’t even close to what you’ll find in a third world country. Also if you notice, a lot of the reviews are from people who don’t really have a proper google profile and have only left 1 review with 5 stars for Saskatoon Mitsubishi in their whole lifetime.
The service crew at Mitsubishi went the extra mile for me when taking in my RVR! Very professional, respectful and hard working bunch of guys. Thanks again!
The service crew at Mitsubishi went the extra mile for me when taking in my RVR! Very professional, respectful and hard working bunch of guys. Thanks again!
Tbh I love Mitsubishi, but this dealership in particular has a bad habit of 1) making you wait at the parts desk for at least five minutes before being helped 2) giving me the wrong oil filters for my Mitsubishi eclipse.
Just picked up my 2020 Eclipse yesterday, great sales service from Joel - all questions answered, follow ups with text and phone calls were done promptly! Travis in Finance was very easy to deal with. All in all and smooth process.
Very happy with the service from Saskatoon Mitsubishi.
Talked to Joel on the weekend and made a great deal on a new Eclipse. Second Mitsubishi I have owned. They are great vehicles and the service dept. is awesome.
Joel was able to help me find a perfect car! It was my first time financing and I was worried about getting roped into a bunch of things but none of that happened. It was a very fluid experience and very fast as well! I was approved within a week and was driving my car home right away. I’m over joyed with the experience and the continued generosity and help from Joel!
James Tataryn from Saskatoon Mitsubishi not only fixes cars but also helped me repair my mountain bike tire on Saturday morning after a blow out on the mountain trails in Saskatoon. Great guy! Need good service, go see James. He didn't need to stop to help but he did and I appreciated it very much. :)
Terrible, terrible service. Was told they would contact me today for an update and they did NOT!!! Also, I called many times throughout the day and was unable to reach anyone. I will never return for service (and never buy another Mitsubishi) again, as I cannot risk recieving this extremely low level of customer service again in my future.
Less than 2 years ago I needed an electrical switch underneath the back handle on my RVR replaced because my lift gate wouldn't open. I was told water was pooling underneath the door handle and corroded the switch. Three weeks ago my lift gate stopped opening again and I took it back explaining I had this issue before. They charged me $75 to confirm this and now it will cost $300 to replace the switch again. I was told maybe this time they'll use silicone to prevent water from getting back in. Im not sure why I should be charged twice for the same issue when it's either a manufacturer defect or wasn't properly fixed the first time...
The best buying experience I ever had ! Bought a 2016 dodge rebel from them never been happier. The people at Mitsubishi are very friendly and knowledgeable. Must buy here people!
Awful Warranty. They do not keep their promises about their warranty. If it is under 20,000 km, they do not confirm any failure. And when it passes the 20000 km for coverage, they start mentioning that some parts (which you had asked them to fix) need to be replaced. So they escape the warranty and try to charge you. Even the charges are more than market.
The battery showed issues in the beginning. When I asked them to test it, they told me it is fine and need charging. why does a new battery need charging? They also did not show me the battery test. This is was during the warranty coverage for less than 20,000 km.
In the warranty booklet, it says between 24 month and 37 month old, the battery test and labor will be free. And the customer will pay 50% of the battery price. But again they do not give that free battery test and labor unless you buy an old expensive battery from them. The replacing battery was an old type of battery which you do not see in the market any more. But the price is more than even new style batteries.
I wanted to buy a better battery from outside in my cost and ask them to only replace it. But they told me in that case they will charge me for installing the battery.
My original battery was half life as I checked somewhere else which could last for a while. But at Mitsubishi, they told me I need to replace the battery and pay for battery test and half the battery cost.
They also wanted to change the oil before the time. So Mitsubishi do not care about the car's need. They only love to charge you. Just take you car some other shops and ask them to recheck the new car and do not trust what they say you.
Mitsubishi's original parts are too poor. The new car has come up with an old style battery and wiper blade which only last for one and half year.
In one word, they need to keep their words which are printed in the booklet and they advertise every where. The only thing that they are good is charging you.
Arnold Mendoza has been one of the kindest sales representatives I've ever had the pleasure of meeting. Since day one of me going to Saskatoon Mitsubishi he has gone out of his way to make sure I had all of my questions or concerns resolved, has been incredibly accommodating for my busy schedule without hesitating, and always contacts me to touch base and see how I'm doing with my vehicle. He was the very first person who greeted me when I walked into the business and waited patiently with me until we got me my dream vehicle. Thank you Arnold for being such a cool guy!! As long as he is a Mitsubishi Representative, Saskatoon Mitsubishi will always have my business.
Best service department in the city. The head mechanic James really knows his stuff. I've been taking my cars to him for years. Whatever the make or model he can fix it.
My father recently purchased a new vehicle and I have to say that the exceptional service he received and all the help from Arnold Mendoza was absolutely wonderful! Arnold went above and beyond for him! He truly met all of his needs! Thank you Arnold! I know who I am going to see for my next vehicle purchase!
Great staff and superb customer service! Arnold is an excellent and knowledgeable salesman. I would recommend his expertise when buying a vehicle anyday.
I bought a 2015 RVR. Arnold was amazing he found me a vehicle in my budget. I live 2 and a half hours out of the city but no problem, he brought my vehicle to me. One of the best salesmen in the business hands down. You need a vehicle go see Arnold you wont be disappointed! 😊
Purchased several vehicles here and have gotten them and others all serviced here. James has always taken extremely good care of me regardless of what I bring him to work on. Clean professional shop that I recommend to all my friends.
Arnold Mendoza my salesperson was very personable and efficient. I really dread going to the dealership from past experiences, it's always been waiting long hours and alot of pressure to find the perfect car for myself. I highly recommend Arnold Mendoza at Saskatoon Mitsubishi dealership to anyone!
Arnold was great help a lot he keeps in touch with customers. I really like the new 2019 RVR fully loaded which Arnold explain more on the vehicle which I like and the service was awesome 5 star for sure
Awesome service! I like how Arnold texts me to follow up and see how my RVR is treating me, even though I never think of texting him because my vehicle has been nothing but great! Just took my car to Ontario and back and it was perfect on the windy roads. Had an oil change before I went and the service technicians were very helpful and fast!
The crew is top notch these guys are real pros at their work ..they always provide the best service and i walk away satisfied...great group of guys ..
Horrible service. I went here to get some infor on electric vehicles. I walked in, looked arena opened up their showroom vehicles and walked around more, then went to their front desk and waited. Still no service. No one was at the front desk, finally after 5 minutes a sales guy (who was busy with other customers) asked if I needed help. I told him I did and he yelled across the sales floor to one of their guys who was in the corner. He then slowly got up to come over and talk to me. The conversation was short. I did not want to stay there. I was not impressed at all.
Never had to resort to your suggestion of selling my meds to pay for Lucifer. Karma. So happy to be away from this place, oh and good riddance to our rvr.
Monday morning I received a text from my sister. She took her vehicle in for her regular maintenance, as well as a complaint regarding a "wobble" at city speeds. She received a call from one of the advisers saying she needed a "ball bearing" and a snap ring for $700. The red flags went off like crazy. So I decided to head down there for her and ask a few questions. My first question was 'what is causing the wobble?' I was told the bearing in the right front is making noise. But I had to ask again what was causing the wobble. Was it the tires? Was it a bent wheel? Are they out of balance? Tie-rod issue? Typically the first things you would check for such an issue. I was told they "think" a wheel is bend on the right front. But they had the vehicle in the air, and they couldn't check? I asked if there was a separated tire. His response "there's lots of tread on the tire still". Yeah okay but the tire could still be separated. Basically they inspected NOTHING for her original complaint. Then on top of all they they considered could be a ball joint that has play... Well check it then! Its in the air!! $140 for absolutely nothing. That's the oil change, and some 87 point inspection. So i walked out with her quite frustrated and we decided to bring it to my shop the following day and get to the bottom of this... properly. I got it up in the air. Checked the tie rods, and bearings for any play. everything was tight. Took the wheels off and threw them on the balancer. All tires were out of balance by 1.00-1.50oz each. The front right tire also had a large hop in it, but all the wheels were arrow straight, unlike shes been told. They also failed to mention that her right rear shock was completely puked out everywhere. I moved the tire with the hop to the right rear, rebalanced the tires and boom. Problem corrected.
BE VERY CAUTIOUS WHEN TAKING YOUR VEHICLE HERE
Watch Mitsubishi not address this review. I'm calling it now.
Monday morning I received a text from my sister. She took her vehicle in for her regular maintenance, as well as a complaint regarding a "wobble" at city speeds. She received a call from one of the advisers saying she needed a "ball bearing" and a snap ring for $700. The red flags went off like crazy. So I decided to head down there for her and ask a few questions. My first question was 'what is causing the wobble?' I was told the bearing in the right front is making noise. But I had to ask again what was causing the wobble. Was it the tires? Was it a bent wheel? Are they out of balance? Tie-rod issue? Typically the first things you would check for such an issue. I was told they "think" a wheel is bend on the right front. But they had the vehicle in the air, and they couldn't check? I asked if there was a separated tire. His response "there's lots of tread on the tire still". Yeah okay but the tire could still be separated. Basically they inspected NOTHING for her original complaint. Then on top of all they they considered could be a ball joint that has play... Well check it then! Its in the air!! $140 for absolutely nothing. That's the oil change, and some 87 point inspection. So i walked out with her quite frustrated and we decided to bring it to my shop the following day and get to the bottom of this... properly. I got it up in the air. Checked the tie rods, and bearings for any play. everything was tight. Took the wheels off and threw them on the balancer. All tires were out of balance by 1.00-1.50oz each. The front right tire also had a large hop in it, but all the wheels were arrow straight, unlike shes been told. They also failed to mention that her right rear shock was completely puked out everywhere. I moved the tire with the hop to the right rear, rebalanced the tires and boom. Problem corrected.
BE VERY CAUTIOUS WHEN TAKING YOUR VEHICLE HERE
Watch Mitsubishi not address this review. I'm calling it now.
I highly recommend the awesome and hardworking guy Arnold Mendoza keep up the good work!!! Thank you for the great service!
excellent customer service..everyone is very accomodating👍👍👍arnold mendoza your the man!
Had bad experience in the past where repairs were not done by end of workday and I live outside of Saskatoon. Which they were aware of. Other problems were not balancing my tires without my having to ask for it. Tire balancing should always be done.
Comfortable experience and wonderful customer service!! I recommend Saskatoon Mitsubishi to everyone.
Inquired about trading in my 2015 mustang GT. When I was meeting up with the salesman, they told me they would evaluate what my car was in trade. They did not do this however. They had called the Ford dealership down the road and came back to me the same numbers that Ford gave me 9 months before, which was in the winter. They didn't seem interested in my service and I felt like they saw me as a 23 year old who wasn't a serious buyer. When explaining why I wanted to trade, they didn't try to help me out, they actually did the opposite by discouraging any possible sale. I took that mustang to another dealership who actually gave me a significantly higher trade-in value and got me in to a new car. They missed out on that one and any future service from me.
Both the sales and service departments are excellent at Saskatoon Mitsubishi. Last year I had purchased 2014 Lancer from Tyler Knudsen and the experience was terrific; he didn't pressure me into anything and answered every single one of my questions. I recently upgraded to a Ralliart and even though i didn't purchase it from there they still treat me very well. The service department is fast and professional. I don't really trust taking my car anywhere else for service. Tyler, Al, and everyone else do a great job. This review is very long overdue, keep up the great work guys!
Overpriced cars, and new sellers who cant answer questions like 'what is the difference between a ES and ES Plus model'
Car Dealer
Worst parts and service department in saskatoon. They don't answer their phone! Called a couple of times and every time I call they never answer their phone no matter what time of the day you called.