Incredible staff and service. I got a car in just a few days and exactly what I wanted. I'm so impressed with this location. Thank you!
Had an amazing expérience with this dealership. Great service by everyone involved with my purchase.
Great experience! Sandro A. was warm, welcoming and had great insight on the product. Geneviève Poliquin is caring and understanding, she puts in the works for her clients!
I recently had the pleasure of working with Sandro Aurephar at Terrebonne Mitsubishi, and I can confidently say that my experience was nothing short of exceptional. From the moment I stepped into the dealership, Sandro's professionalism, knowledge, and dedication to customer satisfaction shone brightly.
Sandro took the time to thoroughly understand my needs and preferences, patiently answering all of my questions and addressing any concerns I had.
His dedication to providing outstanding customer service is truly commendable, and he made my car-buying journey a truly enjoyable one. Thank you, Sandro and Terrebonne Mitsubishi, for exceeding my expectations!
I am very unsatisfied with Terrebonne Mitsubishi ! To be fair, Yannick, the sales associate was very professional, but the sales manager was very unprofessional & rude to the point where he was actually mocking me, which made me cancel a done deal. Never will I ever come back to them because of his improper attitude.
Terrible sales skills from the manager! Rude, offensive & dishonest because he did not keep his word & give me the deal we agreed upon earlier. Ended up wasting my time for nothing! Never going back there again…
Horrible experience. I bought my first new to me car at this dealership. I was sold a car that was undrivable 1 hour after purchase.(major transmission issues due to an undisclosed recall and class action lawsuit.) Extremely hard to contact after I was sold the car and the issues began. One day before the official purchase date i was told to hurry up because they had someone else they had approved and that I should go in and sign the paperwork. I was given the ring around and told to take it to other dealerships to fix it. It has been sitting collecting dust in between numerous repairs that have never fixed the issue. They refused to take back the car and only offered to take my undrivable car as a trade-in for more expensive cars i did not want. I have lost employment opportunities because of this and have been extremely financially and emotionally burdened with this car. They didn't have any answers, and neither did the other dealership. Would not recommend it to anyone. Stay clear.
I had a great service , Mr Aurephar Sandro was great ❤️🔥❤️🔥
I had a great service , Mr Aurephar Sandro was great 👍
Great and friendly staff, Yanick, Kim and Julie were very professional and helpful. Yanick senior sales rep is still in contact with me to make sure everything is going well and that I’m happy. I definitely recommend this dealership if you’re looking for a new car especially a Mitsubishi
This was a love story!!! The 1st time i saw it a fell in love 🥰🥰🥰 unconditionally and irrevocably!!! Now this baby is mine!!! I would never think it would be!!! But Every time I was taking a walk with my kid, passing the house of my neighbours who owed this beauty! Damn!!! I was telling that car: “You are soooo pretty, so beautiful!!!” Would never think I will buy one for me!!! Guys dream big! Dream right!!! Think positive 🥰🥰🥰cause our dreams tend to come true 🌹a big thanks to all the employees of Mitsubishi Terrebonne!!!! Guys you are the best! Big professionals!!! And very good people 🥰🥰🥰 it was not the 1st time I’ve bought the car from you! And once more you’ve made me happy!!!!
Super ambiance! Service excellent 👌
The dealership is awesome, they are very patient and professional. Yanik was the best dealer that I have ever seen.
Yanick sales man he was great but from the management side it was very unprofessional.
If I go back this location only for Yanick not for the other service.
My husband and I were very disappointed in the service we received from Guyaume Tremblay, supposedly the sales manager at Terrebonne Mitsubishi.
Apart from the fact that he made no effort whatsoever to speak English, he gave false information on a vehicle we were very interested in purchasing and did not make it right in the end.
The vehicle in question was advertised as a car with 200km on it. When we spoke over the phone, he assured us that the car was new (demo) and that it probably had even less than the 200km posted. He said they were trying to get rid of their inventory which is why they posted this particular car, along with a few others as "used" but that they were brand new.
Once we decided to purchase the car based on the information he gave us (we had already gotten the bank draft per his request, in the exact amount) we made an appointment.
Once we got there, and saw the car in the parking lot, we right away noticed it was not cleaned properly and no waxing was done. The waxing wasn't promised but that's usually what most dealerships do. The car had a lot of "spots" and it showed they didn't clean it properly.
We were even more surprised and disappointed to learn that Guyaume was not there. We still didn't linger on that and proceeded with another lady (Geneviève), who was very nice.
However, as soon as we sat down in her office, she informed us that the car didn't 200km or less on it.... It had a little over 800km! Over four times the amount of kilometres we expected based on what we were told.
We told Geneviève that's not what Guyaume told us and she had someone call him to discuss. He was very rude about the whole ordeal and didn't feel bad whatsoever, saying he just posted all the cars at 200km without really checking. That does NOT make it ok as is extremely unprofessional. We had to push to get a little something to make it right and he finally offered a $50 credit for gas money... Which is very minimal. At that point, we were already there with the money and paperwork so we proceeded with signing.
Once we were handed the keys, we were finally able to get in the car and to top the sundae with a nice cherry, found out that there was no gas!!!!
We instantly had to use the $50 gift card he gave us to "make it right" for the kilometres being four times what he told us, so we were left with absolutely nothing.
We will NEVER go back to Terrebonne Mitsubishi
It is people like Guyaume Tremblay who give companies bad names.
Thanks for nothing!
Representatives are respectful and helpful. Recommended
Representatives are respectful and helpful. Recommended
Good service but they put alot of pressure on inexperienced buyers.
Faire 1h30 de route après avoir fixé un rendez vous pour un essaie routier et ce faire dire rendu sur place que le véhicule est vendu et livrée.
La seul excuse que j’ai eu c’est de me dire que c’est une compagnie externe qui s’occupe de leurs communications
Pas terrible comme compagnie
Le pire service que j'ai jamais vu dans ma vie.
Mauvaise experience. Ils sont pas fiable. A ne pas donner confiance, fausse information a propos les autos usagé, une gang des incompetant.
Toujours un excellent service. Demander frédéric.
It happened that I booked a test drive for a car that I liked... to my surprise when I arrived there apparently the car belongs to another place and that it was sold.. I had to actually insist to have a test drive, and the worst is that the next day someone at the sales have sent me an email to invite me again to test the car and guess what? It was exactly the car that they told me was sold
Devrai mettre une cagoule au moment de facturer. De vrais crosseurs. Vous vendent des entretiens et inspection et ne les fonts même pas.. faire attention même le gérant de service m. Duc semble bien s'en calisser. Fini le service chez terrebonne Mitsubishi aucune étique de travail. De simples voleurs
Mon recu trouver mon probleme et reparer. Un gros merci
Tres bien
Tres bien
After visiting many other places i purchased the car at Terrebonne at a very competitive rate. No hidden cost, all is clear and well explained. Very quick, professional service , no waist of time, i am very satisfied with the transaction.
J'en suis à mon cinquième achat en 9 ans et l'équipe de Terrebonne continue de se surpasser! J'ai acheté un RVR 2019 et j'ai eu droit au meilleur prix possible! C'est tout à fait exceptionnel! J'ai l'esprit tranquille et les employés ont toute ma confiance! Un coup de coeur particulier pour Pierre-Luc Peloquin.
Le pire service après achat.
Il vendent des garanti qui sont pas capable de rendre. Il ne suivent même pas leurs contract de vente. Je suis insatisfait de leurs services malgré les bon véhicules.
Worst service received after sale closure.
They’re selling warranties they can’t go through with. They can’t even follow what’s been written on their sale contracts. I’m am deeply unsatisfied with their service despite their good vehicles.
Lors qu'ils m'ont remis ma voiture neuve, il y avait un trou de 3 pouces danns le tissus arrière du siège, ils l'ont réparé, mais ce fut un bien mauvais départ. ***EN PLUS ILS FUMENT DANS NOS VOITURES LORS DE L'ENTRETIEN***
Excellent service "top notch "
Le représentant aux ventes a fait une super belle job sur l'achat de ma Mirage. À l'écoute de mes besoins et de mes attentes au niveau du prix/accessoires. Je recommande Alain Lemieux pour avoir un vente facile et rapide avec un excellent service à la clientèle.
Très bon service après vente. Plusieurs viennent faire leur entretiens venant d'ailleurs. Pas trop de pression à la vente. Dommage que le nombre de modèles venant du constructeur soient si limités.
Excellent service, personnel toujours sympathique et attentionnés.
I purchased 2 Mitsubishi Lancers back in June of this year, one for myself and one for my wife. Sadly one of them was in a serious accident which resulted in a total loss of the vehicle.
Because I loved the car so much, I wanted the exact same make and model.
I wrote an email to the quote request form and was quickly followed up with by a gentlemen named Mathieu Boyer. He was genuinely concerned regarding the accident and wanted to do what he could to help. I met with him the following week and he was able to work the price of the vehicle to match the payout of my insurance.
He quickly got the ball in motion and immediately reserved my vehicle for me so I could pick it up no sooner I had check in hand. Because it was so late in the year, the vehicle is much harder to find but he made certain I had exactly what I wanted.
The experience and expertise of Mathieu was like night and day from the previous representative (who no longer works there). He was able to answer all of my questions quickly and accurately.
If you're looking to buy a Mitsubishi I strongly recommend that you let Mathieu handle your case.
Excellent service !!! :) je recommande ce concessionaire a tout le monde.
De loin le meilleur endroit pour acheter une voiture!